Mech Hand vs Bionic Hand Prosthetic Trial: Back-to-Back Comparison

Mech Hand vs Bionic Hand Prosthetic Trial: Back-to-Back Comparison

Trying a prosthetic hand for the first time is an unforgettable experience. It’s not just about function—it’s about how it feels, how it moves, and how naturally it becomes part of you. But when you hear about different types of prosthetic hands, like mechanical and bionic, it’s easy to feel unsure which one might fit your life best.

That’s exactly where a trial makes all the difference. A back-to-back comparison between a Mech Hand and a Bionic Hand lets you see, touch, and feel the contrast between human-powered motion and advanced muscle-controlled technology. It’s not a technical debate—it’s a personal discovery.

At RoboBionics, we believe in letting users experience both before making a choice. Because your comfort, lifestyle, and confidence matter more than just features on paper.

In this article, we’ll walk you through what really happens in a Mech Hand vs Bionic Hand prosthetic trial—what you’ll try, how each feels, and what you can expect in daily life. You’ll get a clear, human view of both technologies, without jargon or sales talk—just honest insight from our experience helping hundreds of users across India.

Understanding the Core Difference

What Powers Each Hand

The Mech Hand and Bionic Hand may look similar at first glance

The Mech Hand and Bionic Hand may look similar at first glance — both replace a lost limb, both restore grip and movement — but the way they work is completely different.

A Mech Hand, short for Mechanical Hand, is powered by your body’s natural movement. You control it through cables, levers, or harness systems that respond to motion in your shoulder or elbow. It doesn’t use electricity or sensors; it’s all mechanical force.

A Bionic Hand, on the other hand, runs on electricity and intelligence. It uses tiny sensors that detect your muscle signals, also known as myoelectric impulses. These signals are translated by an onboard microprocessor into finger and hand movements.

So, while the Mech Hand moves because of you, the Bionic Hand moves with you — almost like an extension of your thoughts.

How That Feels in Real Life

During a trial, this difference is easy to sense. When you wear the Mech Hand, you’ll feel the effort coming directly from your shoulder or upper arm muscles. The movement feels physical and deliberate.

When you wear the Bionic Hand, you’ll notice something different — a sense of effortlessness. A small muscle flex can make the fingers open or close automatically. It feels smoother, faster, and surprisingly intuitive.

Neither is “better” in isolation. It’s about what feels natural to you, what fits your routine, and what kind of control you prefer.

The Role of Power and Precision

Power in a Mech Hand comes from your body strength. That means you decide how tightly to grip or release. It’s steady and reliable but limited by your muscle endurance.

In a Bionic Hand, precision is its greatest strength. The sensors pick up even small muscle changes, allowing you to hold a glass delicately or grip a heavy bottle with ease. The Grippy™ Bionic Hand, for example, adjusts its pressure automatically with its Sense of Touch™ feature.

This distinction becomes clear in trials — where your hand tells you what feels right long before your mind does.

Maintenance and Simplicity

Mechanical prostheses are simpler in design. They require no batteries, charging, or electronic components. That makes them easy to maintain and perfect for users who prefer straightforward functionality.

Bionic Hands, while slightly more complex, offer much more in terms of movement variety and adaptability. They need occasional charging and care for the electronic parts but reward you with comfort and flexibility.

When you try both, you’ll understand the difference not as a feature list but as a feeling — one that helps you decide what truly suits you.

Inside the Mech Hand Trial

The Fitting Process

When you start the Mech Hand trial, your prosthetist will fit a demo socket on your residual limb. The fit is adjusted to make sure there’s no pressure or discomfort. Then, they’ll attach the mechanical system — usually cable-driven — that connects to your shoulder harness.

This harness is what transfers your motion into the hand’s movement. When you move your shoulder forward, the cable pulls, and the hand closes. When you relax, it opens again.

You’ll immediately sense how your body powers the device. It’s mechanical, responsive, and gives instant feedback with every motion.

Trying Everyday Tasks

Once fitted, your trial begins with basic daily activities. You might hold a bottle, lift a cup, or pick up a pen. Each action requires a small shoulder movement to activate the grip.

The Mech Hand provides steady control for these activities. You’ll notice that grip strength depends entirely on how much you pull the cable — a more physical experience compared to electronic control.

It’s great for people who prefer reliability and simplicity without worrying about electronics or charging.

Feeling the Weight and Balance

The Mech Hand is lightweight and balanced because it doesn’t contain motors or batteries. During the trial, you’ll notice how natural it feels while wearing it for longer periods.

However, the effort needed to control it comes from your muscles, so extended use might feel tiring at first. Most users get used to this quickly with practice and muscle strengthening.

For people who want durability and independence from technology, this feel can be very satisfying.

How Control Differs from a Bionic Hand

Unlike the Bionic Hand, which senses muscle signals, the Mech Hand responds only to physical movement. There’s no electrical feedback or fingertip sensitivity — the control is completely mechanical.

That means you’ll always know what’s happening, but you’ll also feel more manual effort. Think of it like driving a car with manual gears — more direct, but also more involved.

For some, that engagement is exactly what they prefer. It gives a sense of control rooted in their own strength.

Who Usually Prefers the Mech Hand

During our trials across India, we’ve found that many users who work in physical or outdoor environments lean toward mechanical prostheses. Farmers, manual workers, and people who need rugged, low-maintenance solutions appreciate its simplicity.

It’s also a great choice for users who may not have consistent access to charging facilities or who live in rural areas.

The Mech Hand becomes a trusted companion — simple, sturdy, and dependable.

Inside the Bionic Hand Trial

How the Setup Begins

When you start the Bionic Hand trial

When you start the Bionic Hand trial, your prosthetist first checks your residual limb for muscle activity. They identify the muscle groups that produce myoelectric signals strong enough to control the device.

Small sensors, called electrodes, are then placed on those muscle areas. When you flex your muscles, these sensors detect tiny electrical signals that control the hand’s movements.

You’ll then wear the Grippy™ Bionic Hand fitted to a temporary socket customized for your trial. As soon as it’s in place, the magic begins.

Your First Movements

The first time you open and close the Bionic Hand using your muscle signals feels incredible. You don’t have to move your shoulder or pull any cables — just think about moving your hand, and it happens.

You’ll see each finger move smoothly, each grip adjust automatically. The motion feels controlled yet natural, as if the hand already understands you.

This is where most users pause — not from confusion, but from amazement. That moment of rediscovery often brings quiet smiles, sometimes tears. It’s not just a prosthesis responding; it’s your body finding its rhythm again.

Trying Real-World Tasks

During the Bionic Hand trial, you’ll try holding different objects of varying weights — cups, bottles, pens, even a phone. The Sense of Touch™ feature in the Grippy™ hand automatically adjusts grip pressure, ensuring you don’t drop or crush items.

You can switch between different grip types — pinch grip, key grip, cylindrical grip — each designed for specific daily actions. The transition is seamless and effortless once you understand your muscle cues.

The trial isn’t about performance; it’s about experiencing how intuitive control feels.

The Learning Curve

At first, controlling a Bionic Hand can feel strange. Your muscles may need a few minutes to understand how to signal correctly. But your prosthetist will guide you through each motion, teaching you how to use your muscle strength efficiently.

By the end of your first session, you’ll already feel more confident. Your brain begins adapting quickly — it learns to associate muscle signals with hand actions almost instinctively.

This adaptability is what makes myoelectric prostheses so remarkable. Your mind and hand begin working together again, one signal at a time.

Comfort, Weight, and Feel

Despite having motors and a battery, the Grippy™ Bionic Hand is surprisingly light. Its ergonomic design distributes weight evenly across your arm. You’ll notice it doesn’t feel bulky or heavy during the trial.

The materials are skin-friendly and durable, ensuring you can move naturally without discomfort. Most users describe it as feeling “alive” — not because it moves, but because it responds.

The sense of connection you feel during this trial is often what helps people decide — it’s less about technology, more about emotion.

Comparing Real-World Usability

How Each Fits into Everyday Life

When you finish trying both prostheses during your trial, one of the most common questions that arises is, which one feels easier to live with every day?

The answer depends on your lifestyle. The Mech Hand fits users who want simplicity and durability. It doesn’t require charging or setup, and once you’ve learned to operate it, it becomes part of your routine like any other tool.

The Bionic Hand, meanwhile, brings an experience that feels closer to natural movement. It reacts faster, offers smoother control, and minimizes physical effort. For people with active urban lives or jobs involving precision work, this hands-free control makes daily tasks effortless.

Each prosthesis has its rhythm, and your trial helps you find which rhythm feels most natural to you.

Movement Fluidity

During your demo, you probably noticed how differently each hand moves. The Mech Hand’s grip depends on mechanical tension. That means the movement is slightly more rigid — you’ll sense when you reach the end of a grip because it physically stops.

The Bionic Hand, powered by motors and sensors, moves more fluidly. Each finger bends individually, allowing more natural motion. When you release your muscles, the hand opens smoothly, with a response time that mirrors your intention almost instantly.

This difference is subtle but important. In mechanical systems, movement is deliberate and requires thought. In bionic systems, it becomes subconscious — as if your body remembers what to do without instruction.

Adapting to Work and Hobbies

If your daily life involves manual labor, lifting, or rugged tasks, the Mech Hand may feel more reassuring. Its purely mechanical design means it can withstand rough handling without concern for electronics.

However, if you spend most of your day working with devices, paperwork, or tools that need fine precision, the Bionic Hand gives you that freedom. Its muscle-based control allows smooth transitions between tasks like typing, writing, or even using touchscreens.

One user from Jaipur, who works as a draftsman, described the difference beautifully: “The Mech Hand gave me control, but the Bionic Hand gave me grace.”

Both are capable, but how they fit your world is what truly matters.

Comfort Over Long Wear

When you wear a prosthesis for hours, comfort becomes more important than anything else.

The Mech Hand is lightweight and requires no electronics, making it physically comfortable. However, because you use shoulder motion to control it, long use may cause mild fatigue, especially for new users.

The Bionic Hand distributes control across your muscles, so it feels easier on your upper body. You don’t rely on large motions — just light flexes. It also includes cushioning inside the socket, ensuring even pressure distribution and reduced skin friction.

During trials, we always recommend wearing each prosthesis for at least 30 minutes. That’s when you truly notice how your body responds — not just physically, but emotionally too.

Strength vs. Finesse

Think of the Mech Hand as strength and reliability, and the Bionic Hand as precision and ease.

Mechanical prostheses provide strong, stable grips that you control directly. You can hold heavier items without worrying about sensors or calibration.

Bionic prostheses give you precision. They can handle delicate items like eggs, papers, or keys with care — automatically adjusting grip force based on your muscle signal.

Neither is universally “better.” Each represents a different kind of intelligence: one powered by muscle, the other by microprocessor.

Maintenance and Longevity

Taking Care of a Mech Hand

Maintaining a Mech Hand

Maintaining a Mech Hand is straightforward. Because it’s built without electronics, all you need to do is keep it clean and occasionally lubricate the moving joints if needed.

The cables and harness can last several years but may need minor adjustments over time as your body changes. These adjustments are easy and quick — most can be done during routine check-ups.

Since there’s no wiring or battery involved, you never have to worry about moisture damage or power issues. This makes it an excellent choice for those living in rural or humid areas.

Caring for a Bionic Hand

The Bionic Hand requires a little more attention, but its maintenance is still simple. You’ll need to charge the battery daily — usually overnight — and keep the sensors clean for consistent performance.

Avoid water exposure or extreme temperatures, as they can affect electronic components.

At RoboBionics, our Grippy™ Bionic Hand is designed to make this process easy. Every part is modular and replaceable, meaning that if any section needs servicing, it can be done locally without sending the entire hand abroad.

This combination of advanced technology and easy maintenance is what makes it a favorite among professionals.

Durability and Lifespan

Both prostheses are built to last, but their lifespan depends on usage. A Mech Hand can easily last several years with minimal care. A Bionic Hand, while slightly more sensitive, maintains high performance for years with proper maintenance and regular calibration.

Because RoboBionics manufactures 60 out of 64 components locally, spare parts and servicing are always available at short notice. This ensures that neither prosthesis becomes a burden over time.

We’ve designed both systems with one goal — reliability. Whether you choose Mech or Bionic, your hand will support your lifestyle, not limit it.

Cost and Value Comparison

Upfront Costs

Price is a major factor for most users, and we believe in complete transparency.

A Mech Hand is generally more affordable because it involves fewer components. It’s ideal for people seeking a practical, durable prosthesis that performs essential tasks without added complexity.

A Bionic Hand, such as the Grippy™, costs more because it uses advanced sensors, motors, and processors. But with this comes a richer experience — smoother control, sensory feedback, and customizable functions.

At RoboBionics, the Mech Hand starts at around ₹1.5 lakh, while the Grippy™ Bionic Hand is priced between ₹2.15 and ₹3 lakh — still far more affordable than imported prostheses costing up to ₹10 lakh or more.

EMI and Accessibility

Both types of prostheses can be purchased using flexible EMI plans. We offer simple monthly payment options so you can begin using your device immediately without waiting.

We’ve seen that many users who start with a Mech Hand later upgrade to a Bionic model once they gain confidence and muscle strength. The EMI structure ensures that either choice fits comfortably into your budget.

Accessibility isn’t just about price — it’s about peace of mind. We want you to focus on your progress, not your payments.

Value Beyond Price

The real value of a prosthesis isn’t just its cost — it’s what it gives back to your life.

A Mech Hand gives you reliability, simplicity, and independence. It’s the perfect tool for users who prioritize stability over automation.

A Bionic Hand offers emotional and physical transformation. It restores not just function but fluidity, grace, and confidence.

Choosing between them is like choosing between two kinds of freedom — one built on strength, the other on sensitivity.

Emotional Differences During Trials

The First Moment of Control

When you try both hands back-to-back, something remarkable happens. The Mech Hand makes you feel strong — you can see and feel your effort translating directly into movement. It’s empowering in its own, raw way.

The Bionic Hand, however, evokes a different kind of emotion. The first time you move its fingers with a small muscle twitch, it feels almost magical. You realize you don’t need to fight for movement anymore — it flows effortlessly.

Some users describe it as “getting their hand back.” Others say it feels like the hand was always waiting for them to return.

These feelings matter because prosthetic choice isn’t just mechanical — it’s deeply human.

The Confidence Shift

After trying both hands, most people begin imagining real-life situations — cooking, driving, working, shaking hands. This visualization helps them decide what kind of confidence they want to feel each day.

The Mech Hand builds confidence through mastery. You feel proud of learning its technique, like mastering a skill through discipline.

The Bionic Hand builds confidence through ease. It lets you move freely without effort or thought. You trust it instantly, and that trust grows into confidence.

Both create empowerment — just through different paths.

Family and Emotional Reactions

Families who witness these trials often share emotional moments too. Parents, spouses, or children watch in awe as the user moves their new hand for the first time.

It’s more than a demo — it’s a rediscovery. And that’s when everyone realizes: this isn’t about technology at all. It’s about giving life back its rhythm.

Adapting to Life After the Trial

Making the Choice That Fits You

After trying both prosthetic types, your decision often becomes clearer — not because of what looks better on paper, but because of how each hand feels on you.

Some users walk away drawn to the simplicity and reliability of the Mech Hand. They like that it works without charging, that it’s light and sturdy, and that every motion comes from their own strength. It feels practical and familiar — a dependable tool that just works.

Others lean toward the Bionic Hand because of its fluid control and natural motion. The subtlety of myoelectric response, the freedom from harnesses, and the feeling of precision can be life-changing. It feels like your own body — an extension of your intent rather than a device you command.

We always remind users: there’s no “better” choice. There’s only your choice. The right prosthesis is the one that makes your life simpler, more comfortable, and more complete.

The Adjustment Period

Regardless of which prosthesis you choose, the first few weeks after fitting are about adjustment. Your body needs time to learn how to move efficiently with your new hand.

For Mech Hand users, the adjustment focuses on developing shoulder coordination and endurance. You’ll gradually build muscle memory until controlling the hand feels second nature.

For Bionic Hand users, the learning curve is more about fine-tuning muscle signals. Within a few sessions, you’ll understand exactly how much to flex or relax for precise movement.

Our prosthetists guide you through each step. You’re never left figuring it out alone.

Emotional Adaptation

The emotional adjustment can be just as important as the physical one. It’s completely normal to feel a mix of excitement, pride, and sometimes frustration in the early weeks.

The first time you successfully hold a glass, tie your shoelaces, or write your name again — that’s a moment of triumph. It reminds you why this journey matters.

But there will also be days when the fit feels awkward or when control doesn’t come easily. That’s where patience matters most. Every small practice session builds toward a bigger transformation.

Daily Routine Integration

Once you begin using your prosthesis daily, it becomes part of your rhythm. You’ll start doing small tasks first — picking up lightweight items, turning pages, or adjusting your phone. Then, slowly, you’ll move to more complex ones like cooking, working, or driving.

Most users report that within two months, their prosthesis feels like a natural part of their life. The transition from “trying” to “trusting” happens quietly but steadily.

At RoboBionics, our support doesn’t stop after delivery. We stay in touch during this phase to guide, encourage, and ensure your comfort every step of the way.

Training and Rehabilitation

The Role of Training

Prosthetic training isn’t just about mechanics

Prosthetic training isn’t just about mechanics — it’s about communication between your body and the device.

During training, your prosthetist and physiotherapist help you learn control techniques, balance, and coordination. These sessions make movement smoother and reduce fatigue during daily use.

For mechanical hands, training builds shoulder and upper-body coordination. For bionic hands, it focuses on reading muscle feedback and controlling grip strength through subtle flexes.

Each session is gentle, guided, and entirely at your pace. Progress may start slow but quickly accelerates once you gain confidence.

Gamified Rehabilitation

To make training more enjoyable, RoboBionics offers a gamified rehabilitation app that connects to your bionic hand. It turns exercises into interactive games that react to your movements.

You’ll practice gripping, rotating, and releasing through fun digital challenges. This not only builds muscle control faster but keeps motivation high.

It’s rehabilitation that doesn’t feel like therapy — it feels like play.

Practicing in Real-Life Scenarios

Your training doesn’t stay confined to the clinic. You’ll be encouraged to practice at home with familiar objects — utensils, pens, door handles, or even clothing.

The idea is to bring the prosthesis into your actual life. Real situations teach your muscles to adapt naturally, building automatic reflexes.

Small victories, like cutting vegetables or typing smoothly, reinforce your confidence. Before long, you’ll find your body and mind responding together — without conscious effort.

Support During Rehabilitation

We understand that adjusting to a new prosthesis can sometimes be overwhelming. That’s why our team stays connected through follow-up calls and virtual check-ins.

If you ever face discomfort, difficulty, or frustration, we help troubleshoot right away — whether it’s socket pressure, sensor response, or alignment.

Our goal is simple: to make sure your prosthesis never feels like work, only like progress.

Comparing Long-Term Living with Mech vs. Bionic

Long-Term Comfort

Over the years, both hands evolve with you — physically and emotionally.

The Mech Hand continues to deliver solid reliability. It’s easy to maintain and rarely needs servicing. For users with active, outdoor lifestyles, it remains a durable companion.

The Bionic Hand, meanwhile, adapts beautifully to changes in your life. As you become more comfortable, you’ll explore new ways to use it — from typing on a keyboard to cooking or even driving.

Its rechargeable battery and responsive sensors ensure daily comfort without strain. Many users say that over time, they forget they’re wearing a prosthesis at all.

Maintenance and Upgrades

Because both models are locally built, servicing is convenient and affordable. Replacement parts are always available through our network of partner clinics across India.

The Grippy™ Bionic Hand is also upgrade-ready. When we release new features or improved sensors, existing users can integrate them without replacing the whole device.

The Mech Hand’s simplicity keeps it timeless. With basic care and occasional cable adjustments, it performs reliably for years.

At RoboBionics, our philosophy is clear — we build prostheses that grow with you, not apart from you.

Independence and Confidence

Long-term independence isn’t just about physical ability; it’s about emotional freedom. The ability to wake up, wear your prosthesis, and move through your day without thinking twice — that’s true independence.

Mech Hand users often express pride in their strength. They love that they can rely solely on their own power.

Bionic Hand users often describe quiet amazement — the sense of ease and naturalness that technology brings back into their lives.

Both journeys lead to the same destination: confidence.

Why RoboBionics Leads the Way in Prosthetic Innovation

Indian Innovation, Global Quality

RoboBionics was founded with one goal

RoboBionics was founded with one goal — to make world-class prosthetic technology accessible and affordable to every Indian.

While most bionic hands in India are imported and priced beyond reach, our Grippy™ line offers the same sophistication at one-fifth the cost. With 60 of 64 components made locally, we proudly combine global engineering with Indian innovation.

We’ve designed our products for Indian conditions — from heat and humidity to everyday wear and tear. Every part is built to last, perform, and empower.

Human-Centered Design

Our approach starts with empathy, not machinery. Before we design, we listen — to users’ needs, dreams, and daily challenges.

That’s how innovations like Sense of Touch™ were born — a technology that lets users feel grip pressure, adding realism to every movement.

Whether mechanical or bionic, every RoboBionics prosthesis is built around the user — not the other way around.

Trusted Nationwide

We’re recognized by the Government of India under the Startup India initiative and have been finalists at the prestigious Extreme Tech Challenge.

But beyond awards, what matters most are the stories — thousands of Indians who’ve regained movement, confidence, and dignity through our hands.

From major cities to remote towns, our partner clinics ensure access, service, and support wherever you are.

Affordable Freedom

Freedom should never be a luxury. That’s why every product we build — from the Mech Hand to the Grippy™ Bionic Hand — comes with flexible EMI options and transparent pricing.

We don’t just sell prosthetics; we deliver independence.

When you book a demo, you’re not stepping into a sales meeting — you’re stepping into a new possibility.

Taking the First Step

How to Book Your Trial

If you’re ready to experience the difference yourself, you can book your Mech vs. Bionic Hand trial easily at www.robobionics.in/bookdemo.

Our team will reach out, schedule your session, and guide you through everything — from preparation to your first movement.

You’ll get to experience both hands side by side, feel how they respond to you, and decide what fits your life best.

What You’ll Take Away

No matter which prosthesis you choose, the trial will leave you with something priceless — clarity. You’ll understand how each hand feels, how it reacts to your body, and how it could change your daily life.

That understanding gives you the confidence to make an informed, personal decision — one that aligns with your goals, not anyone else’s.

The RoboBionics Promise

We promise you transparency, compassion, and technology that works for real lives. From your first demo to your last check-up, we’ll walk beside you with care that doesn’t end at delivery.

Because this isn’t just about restoring motion — it’s about restoring moments, confidence, and the joy of doing things your own way.

At RoboBionics, we build more than prosthetics. We build freedom.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.