Difference Between Passive and Active Partial Hand Prosthetics

Difference Between Passive and Active Partial Hand Prosthetics

When someone loses part of their hand, the first questions are usually about getting back function, comfort, and confidence. A prosthetic is not just a replacement for what’s missing—it’s a tool that can help restore independence. But with so many options out there, one of the biggest choices people face is whether to go for a passive or active partial hand prosthetic.

This decision shapes how you’ll use your hand every day, how much training you’ll need, and even how your life will feel in the months and years ahead. It’s not a small choice, and it’s one that works best when you understand the real differences—not just in technology, but in what they mean for your lifestyle.

In this guide, we’ll break down what passive and active partial hand prosthetics are, how they work, what they offer, and how to decide which one fits your needs best.

Understanding Partial Hand Prosthetics

What Makes a Partial Hand Prosthetic Different from Other Prosthetics

A partial hand prosthetic is designed for people who have lost part of their hand

A partial hand prosthetic is designed for people who have lost part of their hand but still have some wrist or palm function. This is different from full-hand or below-elbow prosthetics, which replace a larger part of the limb.

Because you still have some natural movement, partial hand prosthetics focus on complementing what remains rather than replacing everything. This makes them more specialized—they must work seamlessly with your existing motion and strength.

Why This Choice Matters

Choosing between passive and active prosthetics is not just about appearance or price. It’s about how you want to use your hand every day. A prosthetic that looks realistic but doesn’t move might be perfect for one person, while another needs one that responds to muscle signals to grip tools or type on a keyboard.

The right choice will depend on your level of amputation, your daily activities, your job, and even your personality.

What is a Passive Partial Hand Prosthetic

The Core Idea

A passive prosthetic doesn’t actively move on its own. It’s designed to look natural and sometimes to provide basic support for holding or stabilizing objects. Think of it as a functional helper and an aesthetic solution, rather than a powered tool.

How Passive Prosthetics Work

Passive devices are shaped to match your missing fingers or hand section. They are usually made from silicone or lightweight plastics. They may be custom-colored to match your skin tone, making them blend in almost seamlessly.

They don’t have motors or sensors. Instead, they rely on you positioning them manually or using your remaining fingers and wrist to help with certain tasks.

Common Uses for Passive Prosthetics

Passive prosthetics are often chosen by people who value a natural appearance and don’t need high levels of mechanical function. They can be useful for:

  • Improving symmetry of the hands for balance and comfort
  • Protecting sensitive areas from bumps or pressure
  • Holding lightweight items in place while the other hand does the work

For example, a tailor might use a passive prosthetic to hold fabric while cutting with their other hand, or a teacher might use it to steady books while arranging papers.

Benefits of Passive Prosthetics

One of the main strengths of passive prosthetics is simplicity. They are easy to wear, require little to no maintenance, and don’t rely on batteries or electronics. This makes them durable and cost-effective.

They are also lightweight, which means you can wear them comfortably for long hours without fatigue. For many users, this comfort and the restored appearance outweigh the need for active movement.

Limitations of Passive Prosthetics

The main drawback is the lack of active function. You can’t grip, pinch, or hold heavy objects without help from your other hand or body. For people whose work or hobbies require regular two-handed activity, this can be limiting.

Passive prosthetics also don’t improve speed or efficiency in tasks—they provide stability but not powered movement.

What is an Active Partial Hand Prosthetic

The Core Idea

An active prosthetic is built to move. It can either be body-powered, where your own movements control the prosthetic, or myoelectric, where sensors detect your muscle signals and turn them into motion.

This makes active prosthetics ideal for people who need to regain more complex functions—like gripping tools, typing, or handling multiple objects at once.

How Active Prosthetics Work

In body-powered designs, cables or mechanical linkages connect the prosthetic to parts of your arm or wrist. Moving your wrist or elbow triggers the prosthetic to open or close.f

In myoelectric designs, small sensors sit against your skin where muscles remain. When you try to move your missing fingers, the sensors pick up the electrical signals and tell the prosthetic to move accordingly.

The Grippy Bionic Hand from Robobionics is a good example of myoelectric function at the partial hand level. It even includes Sense of Touch™ feedback, which helps users control grip pressure.

Common Uses for Active Prosthetics

Active devices shine in situations where movement and dexterity are key. They are often chosen by:

  • Professionals who work with tools or machinery
  • Office workers who type or use digital devices all day
  • Students who need to write, hold books, or carry items between classes

An active prosthetic can grip a pen, open a water bottle, hold a shopping bag, or even control a steering wheel.

Benefits of Active Prosthetics

Active devices bring back functional independence in a way that passive devices can’t. They allow two-handed activity, better control over objects, and more natural movement in daily life.

With training, many users can achieve fine motor skills like handling coins or using chopsticks. For people who want to return to sports, music, or manual work, this can be life-changing.

Limitations of Active Prosthetics

The main challenges are cost, maintenance, and the learning curve. Myoelectric devices especially require regular charging, occasional servicing, and practice to use effectively.

They are also heavier than passive options, and some users find them tiring to wear for long stretches—though lightweight designs like those from Robobionics are helping to address this.

Choosing Between Passive and Active Partial Hand Prosthetics

Start With Your Amputation Level

The amount of hand you still have plays

The amount of hand you still have plays a big role in deciding which type of prosthetic will work best. If you have good wrist movement and several functioning fingers, you might benefit more from a passive device for stability and appearance.

But if you’ve lost multiple fingers or have reduced grip strength, an active device can restore much more function. For example, someone with a proximal finger amputation may be able to power a body-driven active prosthetic, while someone with minimal joint movement may require a myoelectric one.

Understanding your residual function is the first step. A good prosthetist will test your range of motion, grip strength, and muscle signal quality before recommending an option.

Think About Your Daily Activities

Your day-to-day life will tell you a lot about what you really need. If most of your activities are light and don’t require much grip—like reading, writing, using a phone, or light cooking—a passive prosthetic might be enough.

On the other hand, if your day involves handling objects, lifting, or frequent two-handed work, you’ll want the movement and control that an active prosthetic offers. Imagine trying to carry a shopping basket with a passive device—it’s possible, but with an active one, it becomes much easier and safer.

Consider Your Work Requirements

Jobs often determine prosthetic needs more clearly than home activities. A mechanic, carpenter, or chef may not be able to work effectively with only a passive device. These professions often demand repetitive, controlled movement that active prosthetics handle well.

Meanwhile, someone in a customer-facing role who values appearance and light function—like a receptionist, teacher, or shopkeeper—might prefer the simplicity of a passive prosthetic.

At Robobionics, we’ve seen office workers thrive with myoelectric devices for typing and document handling, while farmers have benefitted from rugged, mechanical active hands that handle tools and outdoor conditions well.

Evaluate Your Physical Comfort

Wearing a prosthetic for hours requires a good fit, balanced weight, and skin-friendly materials. Passive devices are usually lighter and easier on the body, which can be helpful if you have sensitive skin or joint issues.

Active devices, while heavier, can be balanced with ergonomic designs and adjustable fittings. Comfort also depends on proper training—how you lift, hold, and carry with the device affects how natural it feels.

Look at Long-Term Maintenance

Passive prosthetics are low-maintenance. They don’t have moving parts that need servicing, and they don’t require charging. Active prosthetics, particularly myoelectric ones, will need occasional servicing, battery replacements, and firmware updates if they use smart control systems.

For people in areas without easy access to service centers, this can be a deciding factor. However, Robobionics addresses this with strong local support and remote troubleshooting options, so users in smaller towns can still manage advanced devices.

Budget and Funding

Cost is a practical but important factor. Passive devices are more affordable, and for some, that makes them the realistic choice. Active devices are more expensive due to the technology involved, but they also deliver higher functionality.

If budget is a barrier, explore funding options. NGOs, CSR initiatives, and government programs sometimes provide subsidies. Robobionics also works with partners to make active devices more accessible to those who need them most.

Combining Passive and Active Solutions

When You Might Use Both

Some people find that having both a passive and an active prosthetic suits their lifestyle best. The passive device can be used for long wear, social settings, or activities where appearance and comfort are the priority.

The active device can then be used for work, sports, or specific tasks that require extra grip and dexterity. Switching between the two gives flexibility and ensures you’re always using the most suitable tool for the job.

Example: A Teacher Who Paints

We once worked with a teacher who loved painting in her free time. She used a passive prosthetic during her school day for comfort and appearance, then switched to an active device at home to hold brushes and tools securely while she worked on her art.

This kind of dual approach can give you the best of both worlds without forcing you to compromise on comfort or function.

Training and Adapting to Your Prosthetic

Learning to Use a Passive Device

While passive devices don’t require complex movement control, you’ll still need to learn how to use them effectively. Positioning the hand, supporting objects, and adjusting to the balance all take practice.

Therapists can help you find creative ways to adapt tasks—such as using your prosthetic to stabilize items while your natural hand performs the main action.

Learning to Use an Active Device

Active prosthetics require a more structured learning process, especially for myoelectric systems. You’ll train your muscles to send clear signals, and you’ll practice controlling grip strength and timing.

In the early days, this can feel like learning a new language. But with consistent training—using tools like our Gamified Rehabilitation App—you can quickly progress to performing tasks naturally and without thinking about each movement.

Making it Part of Your Routine

Regardless of type, your prosthetic should become a regular part of your life. Wear it daily, even for short periods, so your brain and body integrate it into your natural movement patterns.

The more consistently you use it, the faster it becomes second nature—and the more independence you regain.

Real-Life Case Studies and Lessons Learned

Case Study 1: The Office Professional Who Needed Speed and Precision

Ravi, a 34-year-old data analyst, lost two fingers on his dominant hand in a road accident. His work involved constant typing, handling reports, and attending meetings where he needed to appear confident.

Initially, he considered a passive prosthetic for its lighter weight and natural look. But after a trial session, he found that an active myoelectric prosthetic gave him the ability to type faster and use a mouse without awkward positioning.

With training, Ravi reached almost 85% of his pre-injury typing speed. His case shows that while appearance matters, the real game-changer is matching the prosthetic’s abilities to your main work tasks.

Case Study 2: The Farmer Who Needed Strength and Durability

Suresh, a farmer from Maharashtra, lost part of his right hand while working with a harvesting machine. His main challenge wasn’t fine movement—it was grip strength and durability for outdoor work.

A mechanical active prosthetic proved ideal. It gave him the ability to hold farming tools securely and withstand dust, heat, and rain. His choice reminds us that in physically demanding environments, a rugged mechanical device can outperform more delicate options.

Case Study 3: The Artist Who Combined Passive and Active Devices

Ananya, a 28-year-old art teacher, lost her index and middle fingers in a cooking accident. She needed precision for painting but also valued comfort during long teaching hours.

She opted for two devices—a passive silicone prosthetic for everyday wear and an active device for painting and detailed work. This combination allowed her to maintain comfort without compromising on her art.

Her story highlights that sometimes the smartest solution is not one device, but a set of tools tailored to different activities.

Overcoming Common Challenges

The Initial Learning Curve

Whether you choose a passive or active prosthetic

Whether you choose a passive or active prosthetic, the first weeks can feel frustrating. You may drop objects, struggle to perform familiar tasks, or feel slower than before.

The best way to overcome this is through structured practice. Start with small, low-risk activities like holding soft objects or stabilizing paper. Gradually move on to tasks that require more control or strength.

Consistent use builds muscle memory, and after a few weeks, the device will start feeling like an extension of your body rather than an attachment.

Managing Weight and Fatigue

Active prosthetics, especially myoelectric ones, can feel heavy after long use. If fatigue sets in, break tasks into shorter sessions and take regular rest breaks.

Wearing the device for shorter periods at the start of the day and gradually increasing duration also helps your muscles adapt to the weight.

For passive devices, fatigue is less of an issue, but skin comfort still matters. Adjusting straps or using breathable liners can prevent irritation.

Dealing With Maintenance and Repairs

A key part of long-term success is keeping your prosthetic in good working order. Passive devices mostly need cleaning and occasional adjustments. Active devices require battery care, software updates, and mechanical checks.

Set a routine—for example, cleaning the prosthetic every evening, charging it overnight, and scheduling a service every few months. Quick attention to small issues prevents bigger breakdowns later.

Emotional Recovery and Confidence Building

Accepting the Change

Finger or partial hand loss can feel like more than just a physical injury—it can be a deep personal loss. Many people go through stages of grief, from denial and anger to eventual acceptance.

Acknowledging these feelings is the first step toward emotional recovery. Some people find therapy helpful, while others lean on family, friends, or support groups.

Rebuilding Self-Image

A prosthetic can help restore not just function, but also the way you see yourself. Passive devices can make the hand look whole again, reducing self-consciousness in public. Active devices can boost confidence by letting you perform tasks independently.

Small wins—like cooking a meal, shaking hands, or completing a work task—add up to a stronger sense of capability. Celebrating these milestones is important for motivation.

Dealing With Social Reactions

People may stare or ask questions. This can be uncomfortable at first, but remember that most curiosity is harmless. Decide in advance how you want to respond. Some choose to give a short explanation, others simply smile and change the topic.

Over time, confidence in using your prosthetic will make these moments easier to handle.

Strategic Long-Term Advice for Prosthetic Users

Keep Training Beyond the First Few Months

Many people stop structured practice once they feel comfortable. But continued training—especially for active devices—keeps your skills sharp and allows you to learn new movements.

You can turn daily activities into practice sessions. For example, picking up coins, flipping playing cards, or folding laundry are all ways to improve dexterity without feeling like you’re “doing therapy.”

Review Your Needs Annually

Life changes, and so do your prosthetic needs. A device that worked perfectly last year might not be the best fit now if you’ve switched jobs, taken up new hobbies, or experienced changes in your residual limb.

Scheduling an annual review with your prosthetist ensures that adjustments or upgrades happen before you experience major discomfort or limitations.

Maintain a Backup Option

If you rely heavily on your prosthetic, having a backup device—even a simple passive one—ensures you’re never without basic function in case your main device needs repair.

This is especially important for people in active jobs or rural areas where repairs might take a few days.

Stay Connected to Your Provider

Regular follow-ups not only keep your device in good shape, but also keep you informed about new technology. Advances happen quickly in prosthetics, and staying connected means you can take advantage of better comfort, function, and design as soon as it’s available.

Business, Workplace, and Community Opportunities for Better Prosthetic Access

Why Businesses Should Pay Attention

In industries like manufacturing

In industries like manufacturing, construction, agriculture, and logistics, hand injuries are unfortunately common. For an employer, that’s more than just a safety issue—it’s a productivity and retention challenge. Losing an experienced worker means losing valuable skills, and replacing them often costs far more than supporting them in recovery. Companies that step in to provide prosthetic solutions not only help the injured employee regain their livelihood but also send a strong message that they value people over positions.

Integrating Prosthetic Support Into Employee Benefits

Forward-thinking companies are starting to see prosthetic care as part of workplace health programs. Including prosthetic support in insurance plans, offering partial or full cost coverage, or partnering with a local provider for affordable solutions can make a huge difference. For example, an active device can help a machine operator return to their role faster, while a passive device can give an administrative worker the confidence to re-engage in daily tasks. This kind of support fosters loyalty and strengthens the employer brand.

Making the Workplace Prosthetic-Friendly

Even the most advanced device won’t perform well if the work environment creates unnecessary strain. Businesses can adapt tools, workstations, and workflows to better suit prosthetic users. For a factory worker with an active mechanical prosthetic, this could mean modifying tool grips. For an office worker, it might involve adjusting desk heights, mouse positions, or providing software that supports one-handed shortcuts. Training supervisors and colleagues on how to support a returning employee—without singling them out—can also make reintegration smoother.

The Role of CSR and Community Impact

Corporate Social Responsibility programs offer a powerful way to extend prosthetic access beyond employees. Sponsoring devices for accident victims in the community, funding rehab programs, or hosting awareness events can transform lives. These actions are visible, measurable, and deeply personal—they show that a business is invested in the human side of its community. A sponsored passive prosthetic might restore dignity for someone in a customer-facing job, while a funded active prosthetic could help a farmer continue working their fields.

Opportunities for NGOs and Social Groups

Non-governmental organizations that focus on rural health, disability inclusion, or vocational training are in a unique position to help. Many people in smaller towns and villages have no idea that affordable, functional prosthetics exist. NGOs can bridge that gap by organizing screening camps, providing funding support, and working with manufacturers like Robobionics to deliver devices that fit local needs. In these areas, a robust, easy-to-maintain mechanical prosthetic often makes the most sense.

Hospital and Rehab Center Partnerships

Hospitals are usually the first stop after an injury, but many patients are discharged without any clear plan for prosthetic fitting. Partnering with prosthetic providers ensures that patients leave with information, referrals, or even trial devices. Rehab centers can take it a step further by integrating prosthetic training into their therapy programs, so patients not only get a device but also learn how to use it effectively.

Government and Policy Support

Local and state governments can play an important role by offering subsidies, tax benefits, or inclusion of prosthetics in public health schemes. Active prosthetics in particular can be life-changing for working-age individuals, and government-backed funding can help make them affordable for more people. Awareness campaigns can also help destigmatize prosthetic use, making it easier for people to seek out these solutions.

How Robobionics is Shaping the Future of Passive and Active Partial Hand Prosthetics

Designed for Real Lives in India

One of the biggest challenges in prosthetic adoption in India is that many available products are imported and designed for different lifestyles, climates, and work patterns. At Robobionics, we create devices for real Indian conditions—from the heat and humidity of coastal regions to the rugged demands of rural farming. Our prosthetics are built to blend seamlessly into everyday life, whether you’re working in an office, running a shop, or laboring in the fields.

Local Manufacturing for Better Access and Service

With 60 out of 64 components made in India, we’re able to keep prices affordable while maintaining high quality. This local approach also means that if a device needs servicing or parts, it can be done quickly without long waits for overseas shipments. Whether you’re in a big city or a smaller town, you can count on us for reliable support and follow-up care.

Innovation That Serves the User

We innovate with purpose. Our active prosthetics, like the Grippy Bionic Hand, feature patent-pending Sense of Touch™ technology that helps users control their grip with greater accuracy. For those who prefer mechanical solutions, our Grippy Mech Hand and Grippy Mech Finger offer powerful function without relying on batteries, making them perfect for rural and industrial use. Each device is tested with real users before it’s released, ensuring it delivers both comfort and practical value.

Support Beyond the Device

Getting a prosthetic is only part of the journey. We provide training sessions to help users adapt quickly, follow-up checks to ensure the fit and function remain optimal, and tools like our Gamified Rehabilitation App to make skill-building more engaging. We also connect new users with experienced ones, creating a peer network that offers encouragement, tips, and a sense of belonging.

Partnerships That Multiply Impact

We actively collaborate with hospitals, rehab centers, NGOs, and CSR initiatives to reach more people. These partnerships help us identify those in need, provide affordable solutions, and make sure no one is left behind due to cost or location. Whether it’s a sponsored passive prosthetic for a shopkeeper or an active device for a factory worker, these collaborations change lives in tangible ways.

Final Thoughts: Finding the Right Path Forward

You Have a Choice

The decision between passive and active partial hand prosthetics

The decision between passive and active partial hand prosthetics is personal. It depends on your amputation level, your lifestyle, your work, and your goals. Both types have strengths, and in some cases, a combination may be the perfect fit. What matters most is that the device supports your independence and confidence.

Your Journey Is Unique

No two users are the same, and there’s no one-size-fits-all solution. Your prosthetic should feel like it belongs to you—not just physically, but as part of your identity. It should make daily tasks easier, but it should also help you feel whole again.

Robobionics Will Walk With You

From the moment you begin exploring your options to years after you’ve started using your prosthetic, Robobionics will be by your side. We’ll guide you through the decision, fit you with a device that truly works for you, and be there to support you whenever you need adjustments, upgrades, or advice.

If you or someone you know is navigating life after partial hand loss, we invite you to experience our solutions firsthand. Book a free demo with us at www.robobionics.in/bookdemo and see how the right prosthetic can change not just your hand, but your life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.