Travel Planning for Prosthetic Trials: Flights, Trains, Stays

Travel Planning for Prosthetic Trials: Flights, Trains, Stays

A prosthetic trial is a life-changing step. It is the moment when you finally get to test how a new hand, arm, or leg can feel as part of your body. But before that experience, there is something just as important—planning the travel.

For many people, the clinic or prosthetic center is not just around the corner. It may be in another city, another state, or sometimes across the country. That means flights, trains, hotels, and careful preparation. The better you plan, the smoother your journey will be.

At RoboBionics, we meet people from every corner of India. Some come from bustling metros, others from small towns and villages. We have seen how the travel itself can be stressful if not thought through. This guide is here to make that part easier for you. We will walk together through how to plan flights, trains, and stays for a prosthetic trial. You will find practical steps, emotional guidance, and tips that make the journey simple and worry-free.

Understanding Why Travel Planning Matters

More Than Just a Journey

When you travel for a prosthetic trial

When you travel for a prosthetic trial, the trip is not like a casual holiday. It is part of your medical journey. A well-planned trip allows you to arrive rested and ready, not stressed or exhausted.

Reducing Anxiety

Many people feel nervous before their trial. Worrying about late trains, missed flights, or uncomfortable stays only adds to that stress. Planning carefully reduces those worries and gives you peace of mind.

Making Room for Adjustments

Sometimes, a trial may need more than one session. If your travel plan is flexible, you will have time for adjustments without rushing back home. This preparation ensures you get the best results.

Choosing Between Flights and Trains

When Flights Work Best

Flights are faster and save you hours of travel. If you live far from the clinic or have limited time, flying is often the better choice. For people with mobility concerns, the shorter travel time can also mean less fatigue.

When Trains Make Sense

Trains may take longer, but they can be more comfortable in some cases. You have space to stretch, walk a little, and avoid the stress of airports. Trains are also usually more affordable, making them a good option for longer stays.

Balancing Cost and Comfort

Your choice depends on your budget and your body’s comfort. If saving energy is most important, a flight is worth the cost. If saving money matters more, a train journey planned with rest stops may be the way to go.

Preparing for a Flight

Booking Smart

Book flights early to avoid high last-minute costs. Choose flight times that match your energy level. For example, if mornings are easier for you, pick a morning departure.

At the Airport

Arrive early so you are not rushed. Most airlines provide wheelchair assistance if you request it in advance. This service helps you move through the airport smoothly.

During the Flight

Choose an aisle seat for easier movement. Carry snacks, water, and any medicines you may need. Wear comfortable clothes that make it easy to sit for a few hours.

Preparing for a Train Journey

Picking the Right Class

If possible, book AC coaches with more comfort. Sleeper or chair car classes can feel tiring for longer trips. Having a private space helps you relax before the trial.

Timing Your Travel

Choose a train that arrives during the day. Reaching a new city in daylight makes finding your hotel and traveling to the clinic much easier.

Comfort on the Train

Carry a pillow or small cushion for support. Walk and stretch when possible. Drink enough water and eat light meals to avoid feeling sluggish when you arrive.

Planning Your Stay

Choosing the Right Location

Pick a hotel or guesthouse near the clinic. Being close means you save time and energy on travel within the city. Ask the clinic for recommendations—they often know reliable places nearby.

Looking for Accessibility

Check if the place has ramps, lifts, and easy entry. A stay that supports your mobility will make the experience more comfortable.

Keeping It Simple

You do not need luxury. What you need is comfort, cleanliness, and quiet. A simple stay with basic facilities is enough to help you rest well between trial sessions.

Managing Costs During Travel

Budgeting in Advance

Plan for tickets, stay, food, and local travel.

Plan for tickets, stay, food, and local travel. Having a clear budget helps you avoid surprises.

Booking Together

If a family member is joining you, book tickets and rooms together. This saves money and avoids confusion.

Using Clinic Support

Some clinics, like ours, guide patients on affordable travel and stay options. Always ask if such help is available.

Emotional Readiness for Travel

Facing the First Journey

For many people, traveling to a prosthetic trial is their first big trip after an amputation. That thought alone can feel overwhelming. The mix of excitement and fear is natural. You may wonder if others will stare, or if you will manage the journey smoothly. These feelings are real and valid, and preparing emotionally is as important as preparing tickets.

Building Confidence

Confidence grows from small steps. Start by planning the journey in detail—knowing the flight time, the train schedule, the hotel address. When every step is clear in your mind, the unknown becomes less scary. Talk with family or friends about your plans. Their support and reassurance can help calm your nerves.

Carrying Support With You

Sometimes the best support is having someone by your side. If possible, bring a family member or close friend along. They can help with luggage, directions, and most importantly, emotional comfort. Having a familiar face with you reduces stress and gives you strength to focus on the trial.

Local Travel Once You Arrive

Choosing Safe Transport

Once you reach the city, you need to move between the station, the airport, the hotel, and the clinic. Pre-booking a taxi or ride service is the easiest way to avoid confusion. Many clinics also arrange pick-up services for patients—always check if this option is available.

Accessibility of Local Transport

If you need more mobility support, avoid crowded buses or auto-rickshaws. Instead, look for cabs or accessible vehicles that are safer and more comfortable. Saving a little money on transport is never worth the discomfort.

Staying Oriented in a New City

Keep important details written down—hotel address, clinic address, contact numbers. If your phone battery runs low, these notes will help. A paper copy of directions can sometimes save you from stressful situations in an unfamiliar city.

Preparing for Multiple Trial Days

Why One Day Is Not Always Enough

A prosthetic trial may require more than one session. The first day might be for the initial fitting, while the second or third day may involve adjustments, retesting, and training. If you plan only for one day, you may end up rushing and missing out on important refinements.

Planning a Flexible Stay

It is wise to book your stay with at least one extra day built in. This gives room for adjustments without worrying about missed trains or flights. If everything goes smoothly, you can always return earlier. But if more time is needed, you will be thankful for the flexibility.

Managing Energy Across Days

Each trial session may take effort. Testing, walking, gripping, and adjusting can feel tiring. That is why rest between sessions is important. Plan quiet evenings, simple meals, and good sleep. This will ensure you are fresh and focused for the next day’s trial.

Handling Unexpected Changes

Delays in Travel

Trains can run late, flights can be rescheduled.

Trains can run late, flights can be rescheduled. Accepting this possibility in advance helps reduce frustration. Always carry a small snack, water, and essential medicines in case of delays. If you are late to the clinic, call ahead—they will understand and adjust your appointment.

Rescheduling Sessions

Sometimes the prosthetist may need more time to prepare your device or to make adjustments. This may mean shifting your session to another day. Staying calm and flexible is key. Remember, every change is to make sure your prosthetic feels right for you.

Handling Health Concerns

Travel can sometimes trigger fatigue or minor health discomforts. If you feel unwell, let the clinic know right away. They can reschedule the trial or provide support. Never push yourself beyond your comfort for the sake of keeping to the schedule.

Packing for Your Journey

Essential Items to Carry

Carry your medical documents, ID proof, and any past reports related to your limb. These may help the prosthetist understand your condition better. Keep medicines, snacks, and a water bottle within easy reach.

Packing for Comfort

Bring clothes that are easy to wear and remove. If you are testing a prosthetic arm, short-sleeve shirts are best. If you are testing a leg prosthetic, wear trousers that can be rolled up easily. Comfortable shoes or sandals are also important for moving around.

Keeping Documents Safe

Use a folder to organize tickets, medical papers, and hotel details. Keep both digital and paper copies. This avoids last-minute panic if your phone battery dies or you lose signal.

The Role of Family in Travel Planning

Sharing the Responsibility

Travel planning does not have to fall on your shoulders alone. Share the work with a family member—one person can handle bookings, another can manage luggage, another can take care of food. Teamwork makes the process lighter.

Emotional Support in New Places

Arriving in a new city can feel isolating. Having family by your side gives you comfort. They remind you that you are not alone in this journey, and their presence makes the unfamiliar feel familiar.

Celebrating Together

Every small success in the trial is worth celebrating. Holding a cup, walking a few steps, or writing a word may feel like miracles after a long wait. Sharing these moments with family makes them even more special.

Real Travel Examples from Prosthetic Users

Long Journey by Train

Ravi, a shopkeeper from Jharkhand, traveled to Pune for his first prosthetic trial. He chose the train because flights were expensive and his cousin was traveling with him. The journey was long—almost 24 hours—but he booked an AC coach so he could rest comfortably. Ravi carried his medical reports, some home-cooked food, and a pillow. By the time he reached the city, he was tired but not exhausted. The next morning, after a good night’s sleep in a hotel near the clinic, he walked into his trial session feeling fresh. His careful planning made the difference.

Quick Flight Across States

Meena, a college lecturer, had limited time because of her work schedule. She decided to fly from Kolkata to Delhi for her trial. She booked an early morning flight so she could reach before noon, attend the session, and still rest in the evening. Since she was traveling alone, she requested wheelchair assistance at the airport, which made boarding stress-free. She stayed one extra night in Delhi in case adjustments were needed the next day. This gave her peace of mind and flexibility.

Balancing Cost and Comfort

Suresh, a student from a small town in Madhya Pradesh, was very conscious about budget. He took a train journey to Nagpur but chose a mid-range guesthouse near the clinic. It was not fancy, but it was clean and quiet. He saved money by eating simple meals at local restaurants. He had two trial sessions across three days and managed his stay without overspending. His story shows that with planning, even limited budgets can cover a prosthetic journey smoothly.

Budgeting for Prosthetic Travel

Knowing the Costs in Advance

Travel costs can be overwhelming if not planned.

Travel costs can be overwhelming if not planned. Tickets, hotel stays, local transport, and food must all be considered. Write down a rough estimate before booking. This way, you avoid surprises and can prepare savings.

Balancing Between Saving and Comfort

It is natural to want to save money, but never at the cost of your health. For example, booking the cheapest hotel far from the clinic may save a few hundred rupees but add unnecessary travel stress. A balance between affordability and comfort is key.

Seeking Clinic Guidance

Many prosthetic centers, including ours, suggest nearby accommodation options. Some even have tie-ups with guesthouses or hostels for patients. Asking for this guidance can save both money and effort.

Handling Multiple Appointments

Planning Around Sessions

If you have two or three sessions spread across different days, avoid running around the city in between. Use that time to rest. Explore only if you feel comfortable. The goal is to save energy for your prosthetic trial.

Preparing for Unexpected Delays

Sometimes, a fitting takes longer than expected. Or a calibration may need repeating. This is not unusual—it is part of getting the perfect fit. Always plan for an extra day or two in your schedule so delays do not create panic.

Staying Mentally Ready

Extended stays can feel tiring, but remind yourself of the bigger goal. Every adjustment brings you closer to comfort and independence. Patience is not just helpful, it is essential.

Health Tips for Travel

Eating Light

Travel often changes eating patterns. Stick to light, simple meals to avoid stomach discomfort. Heavy food before a trial may make you feel sluggish.

Hydrating Often

Carry a bottle of water everywhere. Dehydration is easy to ignore during travel but can make you feel tired faster.

Resting Well

Sleep is your best support before a prosthetic trial. Whether on a train, in a hotel, or after a flight, make sure you give your body proper rest.

Emotional Side of Travel

Dealing with Uncertainty

Every new city feels different. Different language, food, and people can feel overwhelming. Remind yourself that you are here for a purpose. The clinic team will guide you, and each step is part of the journey to recovery.

Small Victories Along the Way

Think of travel itself as a victory. Reaching a new place, navigating it, and showing up for your trial already proves your strength. This mindset helps you face the prosthetic trial with courage.

Staying Positive

Surround yourself with positive thoughts. Carry a book, music, or a photo of loved ones. These small comforts reduce stress and keep you focused on what matters.

Building Memories Along the Journey

Turning the Trip Into a Story

One day, you will look back and remember not just the trial

One day, you will look back and remember not just the trial but the journey you made to reach it. Every train ride, every airport wait, every new city street becomes part of your story of resilience.

Involving Family in the Experience

When you travel with loved ones, the journey becomes shared. From choosing meals to finding the clinic, each moment adds to the bond. These memories create strength for the future.

Celebrating the Milestone

A prosthetic trial is a milestone. Even if it requires long travel, it is worth celebrating. Treat yourself to a nice meal, a quiet walk, or simply a smile of pride at the end of the day.

Step-by-Step Travel Planning for Prosthetic Trials

Step One: Confirming the Appointment

The first step is always to confirm your trial dates with the clinic. Ask how many days you will need to stay. Sometimes a single fitting is enough, but in many cases, two or three sessions are required. Having clarity helps you decide whether to book return tickets immediately or keep your schedule flexible.

Step Two: Choosing Your Mode of Travel

Decide early whether you will take a flight or train. If the clinic is within 300–400 kilometers, a train or car journey may be manageable. For longer distances, flights save time and energy. Consider your health and stamina—sometimes paying a little more for a flight is worth the comfort it brings.

Step Three: Booking Smartly

Always book tickets as soon as your appointment is confirmed. Flight and train fares rise the closer you get to the travel date. Booking early gives you more options and reduces stress. For stays, choose places that allow easy rescheduling or cancellation in case your clinic visit shifts.

Step Four: Planning Local Transport

Once you know your arrival station or airport, plan how you will reach the clinic or your hotel. Call the clinic in advance to ask for directions. Some centers arrange pick-up services, and many can guide you toward safe and accessible options.

Step Five: Organizing Your Stay

Select a stay close to the clinic. The less time you spend traveling within the city, the more energy you save for your trial. Look for accessibility features such as elevators, ramps, and wide doorways. Comfort matters more than luxury—you need a space where you can relax.

Challenges You May Face During Flights

Long Walks at Airports

Airports are large and require a lot of walking. Request wheelchair assistance when booking tickets or at check-in. This ensures you reach your gate without strain.

Strict Timelines

Flights follow tight schedules, and delays in reaching the airport may mean missing your plane. Plan to reach at least two hours early for domestic flights. This buffer helps you handle traffic or long queues calmly.

Seating Concerns

Always choose an aisle seat. It allows you to stretch your arm or leg comfortably and makes it easier to move if needed. Inform the airline if you have any special requirements—they often accommodate passengers with medical needs.

Challenges You May Face During Train Travel

Long Durations

Trains can take many hours, even days. Carry pillows, a blanket, and snacks to make the journey more comfortable. Movement breaks during long journeys are important for circulation and energy.

Cleanliness Issues

Not all stations or compartments maintain high cleanliness. Carry sanitizers, tissues, and bottled water. A small travel kit can make a big difference in how comfortable you feel.

Reaching the Station

Railway stations are often crowded and noisy. If this worries you, arrive early and wait in the quieter waiting rooms. Ask family or staff for assistance in handling luggage or finding your platform.

Staying Focused on the Purpose

Reminding Yourself of the Goal

It is easy to get caught up in the stress of tickets, luggage, and delays. But remind yourself—this travel is not just a trip, it is part of your recovery. Each mile you cross is a step closer to regaining independence.

Being Patient With the Process

Not everything will go smoothly. A delayed train or a rescheduled appointment may feel frustrating. But patience is key. The ultimate goal is not how quickly you reach but how well the prosthetic fits when you do.

Celebrating the Journey Itself

The fact that you are making the effort to travel for your trial is itself a victory. Every small challenge you overcome makes you stronger. See the journey as part of your growth.

Staying Healthy During Travel

Eating and Drinking Wisely

Carry dry snacks like fruits, nuts, or biscuits to avoid relying completely on outside food. Stay hydrated, but avoid drinking too much before long stretches without a washroom.

Keeping Medicines Handy

Pack your medicines in a small pouch you can access easily. Do not place them in checked luggage during flights or deep inside bags during trains.

Managing Stress

Music, books, or simple breathing exercises can calm nerves during travel. Carry things that comfort you, whether it’s a favorite playlist or a journal.

Case Stories of Travel Challenges

The Missed Train

Sohan, traveling from Bihar, missed his connecting train because of a delay in the first leg of his journey. At first, he panicked, but he had planned a one-day buffer before his trial. This allowed him to reach a day later without losing his appointment. His story shows why building flexibility into your plan is important.

The Heavy Luggage

Nisha, from Kerala, packed too much for her trial trip. Carrying multiple bags became stressful, especially when changing platforms. On her return trip, she packed lighter and found the journey easier. Her lesson was simple—carry only what you really need.

The Unexpected Extension

Rajesh, who came from Gujarat, thought his trial would take just one day. But the prosthetist suggested two more sessions for adjustments. Since he had booked an extra two nights at a nearby guesthouse, he managed without stress. His foresight helped him get a much better fit.

Building a Personal Travel Checklist

Essentials for Every Journey

When planning your prosthetic trial trip

When planning your prosthetic trial trip, keep a checklist ready. At the top, include your ID cards, medical records, prescription medicines, and appointment confirmation. These are non-negotiable items. Without them, you may face unnecessary hurdles.

Comfort and Clothing

Carry loose, breathable clothing that makes it easy to put on and remove the prosthetic. A short-sleeve shirt is useful for arm trials, while trousers that can roll up are best for leg trials. Comfortable shoes are important too—avoid anything that pinches or restricts your movement.

Technology and Communication

Your phone, charger, and power bank are travel lifelines. Keep the clinic’s number saved in your phone and written on paper. A small notebook and pen can also help you jot down instructions or your own observations during the trial.

Food and Water

Travel can make your body feel tired faster. Having a small supply of snacks—like fruit, biscuits, or nuts—helps keep your energy steady. A refillable water bottle is also important to stay hydrated.

Planning for Repeat Visits

Why Repeat Visits Are Common

Rarely does everything work perfectly in the first trial. Adjustments are often needed to fine-tune comfort, grip, or balance. Knowing this in advance helps you see travel as part of the process rather than an interruption.

Scheduling Smartly

If the clinic suggests another session, try to book it in advance so you can find affordable travel tickets. Planning early saves money and stress. Some patients align their follow-ups with other trips, such as family visits, to reduce travel frequency.

Building Familiarity with the City

The more you visit, the less strange the city feels. Over time, you may find a preferred hotel, a favorite restaurant, or even friendly local contacts. Each trip becomes easier as you build your personal routine.

Emotional Journey of Travel and Trials

Overcoming Fear

The first journey may feel scary. You are stepping into unknown spaces—stations, airports, hotels, clinics. But once you complete it, you realize you are stronger than you thought. That confidence spills into your prosthetic trial too.

Finding Strength in Small Wins

Every small success—reaching the clinic on time, trying the prosthetic, walking out with hope—adds to your courage. These wins are as important as the trial itself.

Creating Stories of Resilience

One day, you will look back and remember the journeys you made for your prosthetic. They will not feel like burdens but like chapters in a story of determination and growth.

Long-Term Strategies for Smooth Travel

Keeping a Ready Bag

Some patients keep a small travel bag ready at all times with essentials like documents, medicines, and basic clothes. This habit makes last-minute trips less stressful.

Building Savings for Travel

Travel costs are part of your prosthetic journey. Setting aside a small amount every month helps build a travel fund. This way, repeat visits never feel like sudden financial shocks.

Creating a Support Network

Over time, you may meet others at the clinic who are on the same journey. Staying in touch allows you to share tips about travel, stays, and experiences. This network becomes a source of comfort.

The Role of Clinics in Supporting Travel

Guidance on Logistics

A good clinic does more than provide prosthetics. It guides patients on where to stay, how to travel, and even what to expect emotionally. This support can save you hours of confusion in a new city.

Flexible Scheduling

Sometimes patients arrive late due to delays. Clinics that adjust appointments show they care about the challenges of travel. Flexibility is as important as technical skill in making patients feel safe.

Building Trust Beyond the Device

When a clinic helps with travel advice, it shows they see the patient as a whole person, not just a medical case. This builds a bond of trust that lasts far beyond the fitting room.

Conclusion

Travel planning for prosthetic trials is not just about tickets and hotels. It is about preparing yourself—physically, mentally, and emotionally—for one of the most important steps of your life. The smoother your travel, the more energy you can devote to your trial.

Whether you take a flight, a train, or a long road journey, each mile is part of your story. Each detail—packing lightly, booking wisely, choosing comfort—adds to the success of your trial. And every journey you make brings you closer to independence, confidence, and dignity.

At RoboBionics, we understand that your prosthetic journey begins long before you wear the device. It begins with the courage to plan, to travel, and to show up. That is why we support you not just inside the clinic but also outside, guiding you with care for every step of the road.

If you are planning your prosthetic trial, know this—you are not alone. We are here to walk with you, from booking your first ticket to the moment you grip, walk, or move again with freedom.

Book your prosthetic trial with RoboBionics today and let’s take this journey together—through travel, trials, and triumph.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.