Learn how we evaluate your trial fit results and decide the next steps—comfort, control, and your goals come first.

Prosthetic Trial Fit Outcomes: How We Decide Next Steps Together

A trial fit is a turning point in your prosthetic journey. It is the moment when the device leaves the drawing board and meets your body. It is not just about whether the hand, arm, or socket fits—it is about how it feels, how it responds, and how it can be improved to become a natural part of your daily life.

At RoboBionics, we see the trial fit as a partnership. We do not expect you to simply accept the prosthetic as it is. Instead, we listen to what you feel, observe how you move, and decide the next steps with you. The trial fit is where we collect signals, emotions, and feedback that shape the final outcome. It is where we test, adjust, and fine-tune until the prosthetic truly supports your independence.

This article takes you deep inside that process. We will walk together through what happens during a trial fit, how outcomes are measured, and how we make decisions together about adjustments, training, and long-term comfort. Each section will show you what to expect, what to notice, and what to ask for, so you feel fully prepared and confident.

Understanding the Purpose of a Trial Fit

Why the Trial Fit Matters

A trial fit is not the end of the journey

A trial fit is not the end of the journey, but a checkpoint. It helps both you and the prosthetist see how the device interacts with your body in real conditions. This stage is about learning, not perfection.

What We Look For

During a trial fit, we pay attention to comfort, function, and natural movement. It is a chance to notice small issues before they grow. Each observation guides us toward a better final fit.

How You Play a Role

Your voice matters most in this stage. The trial fit is not a test of you—it is a test of the prosthetic. When you share your experience, you give us the clues we need to make the prosthetic truly yours.

First Impressions During the Trial

Listening to Your Body

Your body gives instant signals. If you feel pinching, heaviness, or fatigue within minutes, that is a sign to adjust. These early feelings are important, because they often predict long-term comfort.

The Fit on Your Skin

The socket should hold your limb securely but never painfully. Red marks, sliding, or looseness are early warnings. Even the smallest discomfort now can become a serious problem later if left unspoken.

Movement and Ease

Simple actions like reaching, gripping, or turning should feel smooth. If you struggle with basic motions during a short trial, they will be harder during daily use. That is why we encourage you to test freely.

Performance Outcomes We Measure

Reaction to Signals

When you send a signal through your muscles, the prosthetic should respond without delay. A lag or mixed response can be fixed, but it must be noticed now. Smooth response means confidence later.

Grip and Hold

A strong, steady grip is essential. If the hand drops objects or squeezes too tightly, it affects daily trust. The trial fit is the perfect place to fine-tune grip strength.

Range of Motion

Flexibility matters. You should be able to carry out different types of movements, from wide openings to small, precise actions. A limited range will restrict independence, so we always test across many motions.

Comfort as a Deciding Factor

The Role of Weight

The prosthetic should feel like a natural extension, not a burden. If it feels heavy, it may cause fatigue or strain. Weight balance is one of the key adjustments made after a trial fit.

Skin Response

Any irritation, redness, or unusual heat should never be ignored. The skin tells us when the socket is too tight, rough, or poorly aligned. We watch closely for these signs during your first wear.

Adjustability of Straps and Liners

Straps and liners should feel supportive but gentle. If you keep adjusting them or if they slip often, we take it as feedback for design improvement. Stability is vital for long-term use.

Communication During the Trial

Asking and Answering Questions

We encourage you to ask every question that comes to mind. How does it work? Can it be lighter? What happens if it breaks? Clear answers build trust and give you clarity.

Reading Your Reactions

We also learn from your expressions and pauses. If you hesitate to use the prosthetic or show doubt, we explore the reason together. Silence can hide important feedback, so we always ask.

Deciding Together

The trial fit is not a one-way process. Each outcome—comfort, movement, response—is discussed with you. We decide the next steps as partners, not as a provider and user.

Real-Life Task Testing

Everyday Actions

We bring simple objects into the trial

We bring simple objects into the trial—cups, pens, bottles, or keys. This helps us see how the prosthetic performs in real tasks. If you struggle, we know adjustments are needed.

Fine Control

Holding small objects like coins or pressing buttons shows us how precise the hand is. Fine control is as important as strength, and we carefully note where it feels lacking.

Confidence in Use

If you can perform tasks without fear of dropping or breaking something, that is a positive sign. If you hesitate, we explore what causes that hesitation and adjust accordingly.

Emotional Outcomes of a Trial Fit

The First Emotional Reaction

When you wear a prosthetic for the first time, the feeling is often overwhelming. Some people feel joy, others feel nervous, and a few feel uncertain. These emotions are natural. They give us insight into how ready you feel to accept the device as part of your body.

Building Trust in the Device

Trust does not come in the first five minutes. It grows as you see that the prosthetic follows your command. If the hand grips without slipping, if it responds quickly, and if it supports you in small tasks, you begin to relax. That relaxation is the start of trust.

Confidence Versus Hesitation

During the trial, we notice how confidently you use the prosthetic. Do you reach for objects freely, or do you move slowly as if afraid something might go wrong? This confidence—or hesitation—tells us how much more training or adjustment is needed before you feel at ease.

Technical Outcomes We Observe

Signal Strength and Consistency

Every prosthetic that works on muscle signals depends on steady input from your body. If signals are too weak or inconsistent, the device may struggle to respond. We carefully measure how well the sensors pick up your intent. If the device misreads your command, it can be recalibrated or repositioned.

Device Responsiveness

We test how quickly the prosthetic reacts after you think of an action. Even a small delay can cause frustration in real life. During the trial, we fine-tune settings until the hand feels like it is moving with you, not after you.

Durability During Use

A prosthetic should feel reliable, not fragile. If the hand makes unusual noises, vibrates too much, or feels unstable, we see it as a warning. Long-term strength is just as important as comfort, so this outcome matters a lot.

The Importance of Skin Comfort

Why Skin Feedback Matters

Your skin is sensitive. It reacts quickly to pressure, friction, and heat. If a prosthetic leaves red marks after just a few minutes, that tells us the socket is not shaped correctly.

Observing Pressure Points

We watch carefully for signs of pressure. Sometimes the discomfort is mild in the beginning but becomes painful with longer use. We take every sign seriously, because ignoring it could lead to skin damage later.

Adjustments for Better Skin Health

If there are issues, we change liners, add padding, or reshape the socket. The goal is to create a fit that feels secure but gentle. A well-designed prosthetic should almost disappear into your daily life without constant irritation.

Performance in Daily-Life Scenarios

Holding and Releasing Objects

One of the most practical outcomes is how the prosthetic handles real items. We ask you to hold a cup, pick up a pen, or carry a small bag. If the hand drops items or grips too strongly, adjustments are needed.

Fine Tasks That Test Precision

Turning a key, buttoning a shirt, or using a phone are tests of fine motor control. These tasks show whether the prosthetic can give you the independence you need. Any struggle here is noted and addressed.

Endurance and Energy

Even if the prosthetic works well at first, it should not tire you quickly. If your arm feels heavy after ten minutes, it means the weight balance is not right. We want you to use the device all day, not just for a few minutes.

Communication as an Outcome

Listening to Your Concerns

One of the clearest signs of a successful trial is how openly you can share your concerns. If you feel heard, you will be more willing to use the device and work with us on adjustments.

Our Role in Explaining

We also make sure every technical detail is explained in simple words. You should never leave a trial confused about why something works or does not. Clear communication is an outcome we always measure.

Agreement on Next Steps

At the end of every trial, both you and the prosthetist should agree on what comes next. This might be a refit, recalibration, or moving to final fitting. That shared understanding is the real success of a trial.

Emotional Safety During the Trial

Creating a Supportive Space

We know the trial can feel stressful.

We know the trial can feel stressful. That is why we create an environment where you can speak freely without judgment. Feeling safe to share your doubts is as important as the device itself.

Respecting Your Pace

Not everyone adapts at the same speed. Some people want to try many tasks right away, while others prefer to take it slow. We respect your pace and adjust the session to your comfort.

Encouragement Along the Way

Every small success is worth celebrating. Whether it is holding a spoon or pressing a button, these wins build your confidence. We remind you of your progress, because encouragement keeps the journey positive.

Deciding on Adjustments

Identifying What Must Change

Once the trial ends, we review together what worked and what did not. If you had pain, if the grip was uneven, or if the response was slow, those become our priorities for adjustment.

Timing of Adjustments

Some adjustments can be done right away, like recalibrating sensors or adjusting straps. Others, such as reshaping the socket, may take longer. We explain the timeline clearly so you know what to expect.

Your Choice in Every Step

Most importantly, no change is made without your agreement. You have the final say. After all, it is your body, your comfort, and your life that the prosthetic is meant to support.

Real Examples of Trial Fit Outcomes

When the Fit Was Too Loose

During one trial, a young man named Kiran noticed his prosthetic hand slipping as he tried to lift a small bag. At first, he thought it was his fault. But the truth was that the socket was not snug enough. Instead of pushing him to “get used to it,” we reshaped the socket to match his arm better. The next time he tried, the bag stayed secure, and his confidence rose instantly.

When the Grip Was Too Strong

Another user, Fatima, wanted to test her prosthetic by holding a piece of chalk in her classroom. Each time she pressed, the chalk snapped. This showed us that the grip strength was not balanced for delicate objects. By recalibrating the sensors, we adjusted the pressure to respond more naturally. In her next trial, she could finally write on the board without breaking anything.

When the Device Felt Heavy

Arvind, a shopkeeper, tried his trial prosthetic and felt fine at first. But after fifteen minutes, he began to feel tired in his shoulder. The weight distribution was wrong. We adjusted the design by shifting balance points and reducing unnecessary load. On his second trial, he could use the device for much longer without fatigue.

Step-by-Step Adjustment Process

Step One: Collecting Feedback

We start by asking how you felt at every stage of the trial. Was there pain? Did you trust the grip? Did the response match your intent? Each detail you share guides us toward what must change.

Step Two: Technical Testing

We then run checks on the device itself. Sensors, battery, grip strength, and alignment are measured carefully. Sometimes the issue lies in calibration, not comfort. We separate technical problems from fitting problems.

Step Three: Making Changes

Depending on what we find, we either adjust on the spot or plan a follow-up. For example, sensor sensitivity can be tuned instantly, while a new socket shape may take a few days. Every change is explained in plain words so you know what is happening.

Step Four: Retesting Together

Once changes are made, we repeat the same tasks. If you dropped a bottle the first time, we give you the same bottle again. This retesting shows whether the adjustment has solved the issue.

Step Five: Agreeing on the Outcome

At the end, both you and the prosthetist must agree on the result. If you still feel discomfort, we continue refining. The process only moves forward when you feel ready and satisfied.

Training as a Key Next Step

Learning to Control Signals

Even with a perfectly fitted prosthetic, using it well takes practice. We guide you through exercises that strengthen your ability to send clear muscle signals. With time, the hand begins to respond more naturally.

Building Everyday Skills

We focus on activities that matter to you. If you are a student, we practice writing. If you are a parent, we practice lifting small objects safely. The goal is not just to use the prosthetic, but to use it in the life you live.

Confidence Through Repetition

Every practice session builds confidence. The more you use the prosthetic in guided settings, the more natural it feels outside the clinic. By the time you take it home, you know how to trust it.

Emotional Growth After the Trial

Turning Doubt Into Trust

Most users begin with hesitation.

Most users begin with hesitation. They worry about breaking the device or failing in front of others. After a successful trial and a few adjustments, those doubts fade. Each small win builds trust in the prosthetic and in themselves.

Finding Independence Again

One of the most powerful outcomes is the return of independence. Simple tasks—tying shoelaces, drinking from a cup, unlocking a door—become possible again. This independence is the true goal of every trial.

Feeling Supported

The journey is not just about technology but about care. Knowing that adjustments are possible and that someone is listening gives users the emotional strength to move forward.

Long-Term Planning After a Trial Fit

Scheduling Future Adjustments

Your body may change with time. Muscles may grow stronger, or skin may adapt differently. That is why we plan regular check-ups to keep the prosthetic aligned with your needs.

Preparing for Maintenance

Like any advanced device, a prosthetic requires care. We guide you on simple maintenance and schedule servicing for the long run. Knowing this in advance prevents sudden problems later.

Ensuring Ongoing Training

We also plan continued training sessions. These sessions help you learn new skills, refine control, and adapt the prosthetic to new challenges in life. Growth does not stop after the trial—it continues.

Advanced Outcomes We Consider

Muscle Signal Adaptation

Some people discover during a trial that their muscle signals are not strong enough for the prosthetic to pick up clearly. This is common after an amputation because muscles may weaken with time. Instead of seeing it as failure, we view it as a chance to build strength. With targeted exercises or our electronic muscle stimulator (like the BrawnBand), signals become sharper, and the prosthetic responds more reliably.

Real-Life Stress Tests

Beyond simple tasks, we sometimes ask you to perform actions that mirror your lifestyle. For a chef, that might be chopping or holding utensils. For an office worker, typing and writing. For a parent, lifting a toy or bottle. These stress tests give us a truer picture of how the prosthetic will behave in your daily life.

Emotional Alignment with the Device

Technology alone does not decide success. Your acceptance of the prosthetic is equally important. Some users connect quickly and feel “at home” with the device. Others need time, reassurance, and adjustments. Both outcomes are valid. What matters is that we identify where you are and walk forward together.

Dialogues You Can Use During a Trial

When You Feel Discomfort

“This spot feels tight after a few minutes. Can we adjust it?”
“My skin is red here—should we try a different liner?”

When the Prosthetic Does Not Respond Well

“I wanted the hand to open, but it closed instead. Can we recalibrate the signals?”
“There’s a delay when I try to grip something—can we fine-tune that?”

When You Need Reassurance

“Is this level of grip safe for fragile objects like glass?”
“How long can I expect the battery to last if I use it all day?”

When You Want More Practice

“Can I try the same task again after the adjustment?”
“I’d like to try lifting something heavier. Is that okay?”

Turning Outcomes Into Next Steps

Refining the Fit

If the socket feels uncomfortable, the immediate step is reshaping or adding padding. We never move forward until you feel secure. This ensures your prosthetic becomes a natural extension, not a burden.

Adjusting Technical Settings

Grip strength, response speed, and signal sensitivity can all be tuned. These adjustments are often quick but make a big difference in daily life. The outcome is a smoother, more natural flow of movement.

Expanding Training Goals

If you succeed in basic tasks, the next step is preparing for more complex ones. Each outcome is a milestone, and each milestone builds the roadmap to independence.

Emotional Milestones After a Trial

The Shift From Doubt to Belief

Many users start with fear—fear of failure, fear of breaking the device, fear of not adapting. After a few successful tasks, that fear changes into belief. You begin to see the prosthetic not as a stranger, but as a partner.

Regaining Confidence in Public

At first, many people hesitate to use their prosthetic in front of others. They worry about stares or mistakes. After consistent practice and a supportive trial experience, confidence returns. You begin to walk into public spaces ready to use your prosthetic proudly.

A Sense of Hope

Perhaps the most important emotional outcome is hope. Even if everything is not perfect during the first trial, knowing that adjustments are possible gives you faith that life can feel whole again.

The Role of Follow-Up Sessions

Why One Trial Is Not Enough

A single trial cannot reveal everything.

A single trial cannot reveal everything. Some issues only appear after longer use. That is why follow-up sessions are essential. They give us time to refine, adjust, and ensure comfort grows steadily.

What We Track in Follow-Ups

We look for changes in your skin, your muscle strength, and your confidence with the prosthetic. Each session adds another layer of improvement. This step-by-step method is what ensures lasting success.

Building a Long-Term Relationship

The journey does not end after the prosthetic is fitted. It continues for years, and so does our partnership. We see every follow-up not as a formality, but as a chance to stay connected, solve problems, and celebrate your progress.

Final Decisions After Trial Outcomes

Moving Toward the Final Fit

Once comfort, function, and confidence reach the right balance, we move toward the final prosthetic fit. This version is designed for daily wear, long-term strength, and your personal lifestyle.

Planning Training and Support

Even after the final fit, training continues. We make sure you are fully supported with exercises, guidance, and real-life practice so the prosthetic becomes a natural part of your world.

Celebrating Readiness

When you can use the prosthetic with trust, when your skin feels good, and when you smile with confidence—that is the moment we know you are ready. The next steps are no longer just technical, but about living your life fully again.

Conclusion

A trial fit is not a test of you—it is a test of the prosthetic. It is a safe space to discover, to adjust, and to build trust. Each outcome, whether positive or challenging, is a stepping stone toward a better final fit. The trial is where we listen, learn, and shape the prosthetic into something that feels like it belongs to you.

At RoboBionics, we never expect you to settle. We believe every person deserves a prosthetic that feels right, works right, and gives back independence with dignity. That is why we treat the trial fit as a partnership. We decide the next steps together—never for you, always with you.

Your journey does not end at the trial. It begins there. With each adjustment, each moment of progress, you move closer to a life where you can cook, work, write, hug, and live without hesitation.

If you are ready to take that first step, we invite you to experience a trial fit with us. Together, we will shape not just a prosthetic, but a future full of confidence and possibility.

Book your trial fit with RoboBionics today and let’s take the next step, side by side.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.