Microprocessor Knee Pricing: Parts, Service, Warranty Explained

Microprocessor Knee Pricing: Parts, Service, Warranty Explained

Losing a leg doesn’t just change how you move—it changes how you live. Walking, standing, sitting, climbing stairs—everything feels harder, slower, and sometimes even painful. But modern technology is changing that.

Microprocessor knees are helping thousands of people walk again with more ease, safety, and confidence. These smart devices use tiny computers and sensors to adjust to your movement in real time. They make walking feel more natural, smooth, and balanced.

But here’s the catch—most people don’t know how much they really cost. And even fewer understand what goes into the price.

This blog will help you understand exactly what you’re paying for when you buy a microprocessor knee in India. We’ll talk about the price of the knee itself, the parts it needs, the service costs, and what kind of warranty you can expect.

If you or someone you know is thinking about getting one, this guide will help you make a smart, informed choice—without feeling overwhelmed.

Let’s begin.

What is a Microprocessor Knee?

A Smart Knee That Thinks Before You Move

A microprocessor knee, often called an MPK

A microprocessor knee, often called an MPK, is a special type of artificial knee that uses a built-in computer to help you walk.

It’s designed for people with above-knee amputations who want more natural movement and better balance while walking or standing.

This knee doesn’t just move—it thinks. It adjusts to your speed, your weight, the slope of the ground, and even the way you shift your body.

All of this happens in real time, many times every second, to keep your steps smooth and steady.

Sensors Make the Difference

What makes the MPK different is its use of sensors.

Tiny sensors inside the knee collect data about how you’re walking. Are you going uphill or downhill? Are you about to stop or sit down? Are you walking faster or slower?

The computer in the knee uses this information to adjust the resistance, speed, and swing of the knee joint—automatically.

This helps reduce tripping, improves walking speed, and lowers the effort needed with each step.

For many people, this means fewer falls, more comfort, and a lot more freedom.

It’s Not Just for the Young and Active

Some people think microprocessor knees are only for athletes or younger amputees.

That’s not true.

While it’s great for active users, it’s also very helpful for older people who need more stability. In fact, many seniors say they feel much safer walking with a microprocessor knee than with a regular mechanical one.

Whether you want to walk to the market, climb stairs more safely, or just feel confident walking in a crowd, an MPK can help.

Key Benefits That Matter

The most important benefit is safety. Microprocessor knees help prevent sudden buckling when you’re walking or standing.

They also make walking more energy-efficient, so you feel less tired at the end of the day.

Some advanced models even adjust to different walking styles, so you can walk on sand, grass, or ramps without changing your gait.

And the biggest benefit? Peace of mind. With an MPK, many users say they feel like themselves again—not someone who has to think about every single step.

What Does a Microprocessor Knee Cost in India?

The Price Range: ₹5 Lakh to ₹30 Lakh

Microprocessor knees are not cheap. In India, prices can start from around ₹5 lakh and go up to ₹30 lakh or more, depending on the brand, model, and features.

Some of the most well-known international brands are Ottobock (C-Leg, Genium), Össur (Rheo Knee), and Blatchford (Orion3). These are often imported, which adds customs duty and taxes on top of the base price.

But there are also newer, locally-supported options coming up that aim to lower the cost without losing quality.

RoboBionics is working to make this technology more accessible for Indian users by exploring partnerships and local development of smart limb components.

Why the Cost Varies So Much

The final price depends on several factors.

First is the model. Some are basic and offer only limited features. Others are fully loaded with Bluetooth, smartphone control, water resistance, and advanced gait learning.

Second is the place you buy it from. Different clinics and dealers have different pricing policies. Some offer free fitting and training, while others charge extra.

Third is the services that come with it. Some providers include full support, spare parts, and warranty in the package. Others sell only the device and charge separately for everything else.

So even if two knees look the same on paper, their total cost can be very different depending on what’s included.

Imported vs Locally Supported Options

Imported knees are usually more expensive due to shipping costs, import duties, and taxes.

Plus, if the device needs repairs or parts, they often have to be sent overseas—which takes time and money.

Locally supported knees, or knees with service centers in India, tend to be more affordable and easier to maintain.

While they may not yet have all the features of the most premium models, they are improving fast and are often good enough for everyday users who need safety, comfort, and basic smart control.

Parts of a Microprocessor Knee and Their Cost Impact

The Microprocessor Unit

At the heart of every MPK is the microprocessor itself.

At the heart of every MPK is the microprocessor itself. This tiny computer is what makes the knee “smart.”

It constantly collects data from sensors and makes split-second decisions to adjust the knee’s movement.

The cost of this unit depends on its processing power, speed, and how advanced the software is. More advanced microprocessors can handle complex terrain and faster walking speeds, which means they cost more.

If the microprocessor supports updates or Bluetooth control, that adds to the price too. Some systems let you tweak settings through a smartphone app—something that wasn’t possible a few years ago.

Hydraulic and Pneumatic Systems

Microprocessor knees rely on hydraulic or pneumatic mechanisms to control motion.

Hydraulic systems use fluid to manage the knee’s resistance and swing. These systems are precise and give a smooth, controlled feel when walking.

Pneumatic systems use air pressure, and while they can also provide good control, they are usually lighter and may be slightly cheaper.

Both systems require strong materials and careful engineering. This adds to the base cost of the prosthetic.

Maintenance is important too. Over time, these systems may need refilling, part replacements, or calibration—which can add to your long-term costs.

Sensors and Feedback Systems

Sensors are what allow the microprocessor to know what’s happening.

There are usually two main types: angle sensors and force sensors.

Angle sensors measure how much the knee is bent. Force sensors track pressure when your foot hits the ground.

Better sensors mean more accurate feedback and smoother control. High-end knees may have additional sensors that detect speed, vibration, and more.

All of these increase cost—but they also increase safety and comfort, especially on uneven ground.

Some advanced MPKs even come with learning algorithms that adapt to your unique walking style over time. These models usually cost more but offer unmatched personalization.

Battery and Charging System

Since it’s an electronic device, the microprocessor knee runs on a battery.

Most MPKs use rechargeable lithium-ion batteries. A full charge typically lasts one to five days, depending on usage and model.

Batteries need to be replaced every few years. The cost of a new battery can range from ₹10,000 to ₹30,000.

Some models come with a fast charger or a backup battery, which adds to the package cost. Others may offer wireless charging, which is more convenient but more expensive.

Frame and Build Materials

The outer frame of the knee must be lightweight, durable, and strong enough to support daily use.

Most MPKs are made using aircraft-grade aluminum, carbon fiber, or titanium. These materials are not cheap, but they reduce the total weight while maintaining strength.

The lighter the prosthetic, the easier it is for the user to walk naturally without strain.

Cheaper materials may lower the price, but they often increase long-term fatigue and wear. High-end knees focus on quality materials to extend durability and improve user comfort.

Custom Socket and Fitting

Although not technically part of the MPK itself, the custom socket that connects the prosthetic to your body is essential.

This socket is molded to your residual limb for a perfect fit. It must distribute pressure evenly and feel comfortable enough for all-day wear.

Some sockets are made from soft liners and advanced materials that adjust to heat and sweat. These premium liners improve comfort, reduce skin issues, and increase usage time.

The socket design and fitting process can add ₹20,000 to ₹1 lakh or more to the total cost, depending on materials and complexity.

Some providers include the socket in the total package price. Others charge it separately, so it’s important to ask.

Software and Programming Tools

Programming software is used to fine-tune the knee’s behavior during fitting.

The prosthetist may adjust settings like swing speed, stance resistance, and extension delay to match your walking style.

Some models require specialized software tools that only trained professionals can use. These licenses may add to the clinic’s costs, which in turn affects the final price for the user.

In many cases, you’ll never directly see or pay for this software, but it still plays a big role in shaping how well your knee works.

Service, Maintenance, and Long-Term Support Costs

Regular Servicing Keeps It Running Smoothly

Like any high-tech device

Like any high-tech device, a microprocessor knee needs regular care.

Over time, the moving parts—especially in the hydraulic or pneumatic systems—can wear down. Joints may loosen, sensors may need calibration, and batteries might weaken.

Most manufacturers recommend a service check every 12 to 18 months. These checks help make sure the knee stays safe and responsive.

In India, a standard service visit may cost anywhere from ₹5,000 to ₹15,000, depending on the brand, location, and whether any parts need replacement.

Skipping service can shorten the life of your knee and affect your walking safety. So while it adds to the cost, regular servicing is not optional—it’s essential.

What Happens During a Service Appointment

When you go in for a service appointment, a certified prosthetist or technician will inspect all parts of the knee.

They’ll check the software settings, examine the battery life, test the hydraulic system, and review sensor accuracy.

If needed, they may open the knee to clean the interior and apply lubrication or change minor components like valves or seals.

Sometimes, service also includes updates to the knee’s software. New updates can improve performance or fix small bugs, especially in higher-end models.

If your prosthetic is still under warranty, some or all of these services may be free—but only if you follow the service schedule.

Repair Costs and Common Replacements

Accidents happen. Knees can be dropped, water-damaged, or even jammed due to overuse or improper care.

If a part breaks, repair costs can vary widely depending on the model and part involved.

Replacing a battery could cost ₹10,000 to ₹30,000. Replacing a sensor or microcontroller could cost ₹40,000 or more. For hydraulic components, repair costs may go beyond ₹1 lakh.

Imported models often require parts to be shipped in from abroad. This adds to both the cost and waiting time—sometimes several weeks.

This is where local support makes a big difference. If your provider has a service center in India, your costs and delays will likely be much lower.

Hidden Costs People Don’t Always Expect

There are a few extra costs many people forget to plan for.

One is training. While basic walking may be easy, learning to use all the features of an MPK takes time. Some clinics include gait training in the price, while others charge separately—anywhere from ₹5,000 to ₹25,000.

Another is travel. Not all cities have qualified MPK service centers. If you live in a smaller town, you might need to travel to a metro city for fittings and repairs.

Finally, some users choose to buy insurance to protect their investment. While not common, it’s growing, especially for knees that cost more than ₹10 lakh.

How RoboBionics Supports You After Delivery

At RoboBionics, we know that getting a prosthetic is not a one-time event. It’s a journey.

That’s why we don’t stop at just delivering the product. We offer ongoing service support, checkups, and remote assistance wherever possible.

We’re also working with prosthetic centers across India to train more professionals in servicing and programming smart prosthetics.

This way, you’re never far from help—no matter where you live.

Warranties, Replacements, and What to Ask Before You Buy

Understanding the Warranty

Most microprocessor knees

Most microprocessor knees come with a warranty. But the terms can vary widely depending on the brand and the seller.

The warranty is basically a promise from the manufacturer or distributor that they will fix or replace certain parts if they fail—without extra cost to you—within a set period.

Basic warranties usually cover two to three years. Some high-end models offer up to five years, especially if you pay for an extended plan.

But not all parts may be covered. Some warranties exclude batteries, cosmetic damage, or anything caused by misuse or accidents. That’s why it’s important to read the fine print before you buy.

What’s Typically Covered

The microprocessor unit is usually covered, along with major mechanical parts like the hydraulic system and sensors.

Battery replacements may or may not be included. Some brands cover battery failure in the first year, while others charge separately for replacements even during the warranty period.

Software updates are generally included for free. But in some cases, you’ll need to visit an approved service center to get them, and there might be a fee for the technician’s time.

It’s also worth asking if travel or shipping charges are covered when sending the knee for repair.

Replacements After Warranty Ends

When your warranty expires, you become responsible for all repair and replacement costs.

This is why many users look for extended service plans. Some brands allow you to buy an extended warranty for an extra fee. This can be a smart move, especially for devices with expensive parts.

Without a warranty, any major repair can cost ₹1 lakh or more, depending on the part. So it’s wise to plan ahead and set aside a yearly budget for service and maintenance.

Also, after around 5 to 7 years, many knees reach the end of their service life. That means you may need to consider buying a new device entirely. This long-term cost should be part of your decision from the start.

Questions to Ask Before Buying

Here are some questions that can save you a lot of stress later:

  • What is the total price—including socket, fitting, and training?
  • What parts are included in the warranty, and for how long?
  • Where is the nearest service center, and how long does service take?
  • What happens if I need repairs after the warranty ends?
  • Are batteries and chargers covered?
  • Can I get support in my local language?
  • Is there financing or EMI available?

The more clearly you understand the answers, the easier your journey will be.

At RoboBionics, we make sure every customer gets honest, simple answers before they make a decision. We believe that trust comes first—and clarity builds that trust.

Why Asking These Questions Matters

Buying a microprocessor knee is a big investment—not just in money, but in your daily life.

You’re putting your confidence, movement, and independence into a device. So you deserve to know exactly what you’re getting.

Too often, people rush into buying based only on brand name or a sales pitch. Then they’re surprised when repairs take too long or hidden costs appear.

We want you to feel empowered. When you ask the right questions, you stay in control—and you get a prosthetic that truly supports your life.

Real-Life Outcomes, Indian Case Studies, and the Power of After-Sale Support

Real Stories from the Ground

It’s one thing to read about features and prices

It’s one thing to read about features and prices. It’s another to hear from real people who use microprocessor knees every day.

Like Aditya, a 28-year-old engineer from Pune, who lost his leg in a road accident. He initially struggled with a mechanical knee and found it hard to walk for long periods. After switching to a microprocessor knee with active stance control, he returned to work within months.

He now walks 5 km daily without pain and even plays cricket on weekends. His MPK gave him not just mobility, but confidence and joy.

Or Rekha, a 45-year-old homemaker from Hyderabad. She used to avoid stairs and public places out of fear of falling. Since getting her smart knee, she moves around independently, even taking public transport alone—a huge shift in her daily life.

These aren’t rare stories. They’re becoming more common as microprocessor knees become more accessible in India.

What a Good MPK Changes in Daily Life

The biggest change users report is safety. With the knee actively adjusting while walking, there’s less chance of stumbling or falling.

People also say they feel less tired. Mechanical knees require more effort. But MPKs do the heavy work for you—especially on slopes, stairs, or uneven ground.

Others talk about better posture. Since the smart knee responds naturally, the rest of the body doesn’t have to overcompensate. That means fewer backaches, less strain, and more comfort over time.

For older users, the difference is even more dramatic. With fewer falls and more stable steps, many elderly amputees regain the ability to walk alone—without constant help from caregivers.

That kind of freedom changes everything.

Local Support Makes the Biggest Long-Term Difference

Having a high-end knee is great. But what if it stops working and no one nearby knows how to fix it?

This is a challenge many people face after buying imported MPKs with no Indian service centers.

Repairs can take weeks. Costs are high. And life comes to a halt while you wait.

That’s why local support is more than a bonus—it’s a necessity.

At RoboBionics, we understand this deeply. That’s why we’re building a network of trained prosthetists and support centers across India.

We also train users to understand their device, not just rely on others. If you know how your knee works, you can recognize problems early and avoid major issues.

Our Commitment at RoboBionics

We’re not here to sell products. We’re here to support people.

Our team works with each individual to ensure the right fit, the right training, and the right follow-up support. We don’t disappear after delivery. We stay with you for the long run.

We’re also working hard to lower costs without lowering quality. By making more components in India and working with local experts, we aim to make microprocessor knees more affordable for everyone—not just a few.

We believe that advanced prosthetics should not be a luxury. They should be a right.

Your Next Step

If you’re considering a microprocessor knee, or just want to understand your options better, we’d love to talk.

Whether you’re upgrading from a mechanical knee or getting fitted for the first time, our team will guide you every step of the way.

Book a demo with RoboBionics today:
www.robobionics.in/bookdemo

Take that step. You deserve a knee that keeps up with your life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.