How to Book a Same-Day Prosthetic Demo (India)

How to Book a Same-Day Prosthetic Demo (India)

For many people exploring prosthetics, the thought of waiting weeks just to try one can feel discouraging. You want answers quickly. You want to see, touch, and feel how a prosthetic will work in your daily life. That is why same-day demos exist. They give you a chance to experience modern devices without long delays, helping you make decisions with clarity and confidence.

In India, booking a same-day prosthetic demo is not as complicated as it sounds. With the right preparation, a clear plan, and a little guidance, you can walk into a clinic in the morning and leave in the evening having tried a device for yourself. This guide will show you exactly how to make that happen—what steps to take, what to prepare, and what to expect once you arrive.

Preparing Before Booking a Same-Day Demo

Why preparation matters

A same-day demo can feel fast

A same-day demo can feel fast, but it is still a medical appointment. Preparation makes the difference between a rushed experience and a meaningful one. When you arrive ready—with the right papers, the right clothes, and the right questions—you spend less time filling gaps and more time actually trying the prosthesis.

This is your chance to see how the device fits into your life. Every detail you prepare in advance saves minutes at the clinic and allows the prosthetist to focus on you, not logistics.

Collecting your medical documents

Before you even pick up the phone to book, gather any medical records you have. Surgical notes, discharge summaries, or physiotherapy progress sheets tell the clinic how your limb has healed and what challenges might exist.

Even if you do not have a full record, bring whatever you can find. These details reduce repeated testing and allow the team to personalize the demo more accurately. Without them, the session may feel more generic and less connected to your actual needs.

Choosing the right clothing

Clothing can speed up or slow down a demo. For an upper-limb prosthesis, wear a short-sleeved or sleeveless shirt so sensors can reach your muscles easily. For a lower-limb prosthesis, choose shorts or loose pants that roll up without struggle.

Shoes matter too. If you are trying a leg prosthesis, bring the pair you wear most often. Heel height affects alignment, and testing with your daily footwear gives the most accurate feel.

Writing down your goals

Walk into the demo with clear goals in your mind. Ask yourself what you miss the most—holding a pen, lifting a cup, using a phone, or cooking with one hand. Write these down on a small note.

When you share this with the prosthetist, they can shape the demo around your life rather than just showing standard functions. This turns the demo from a product showcase into a personal experience.

Managing your schedule

A same-day demo still takes time. Most sessions last at least an hour, sometimes longer if you ask many questions or want to try more tasks. Keep your day light so you are not rushing in or worrying about other commitments.

If you live far from the clinic, account for travel time as well. Being relaxed and unhurried helps you focus fully on the experience.

Informing your family

If possible, bring a family member along. They can observe details you may miss, provide moral support, and help remember instructions. Having another set of eyes and ears during the demo makes the session richer.

Family involvement also helps at home, especially if you need encouragement or practical help while practicing after the demo.

Setting realistic expectations

A demo is not the final prosthesis. It is a trial, a chance to feel how the technology works with your body. Do not expect perfect comfort or instant control on day one.

Instead, expect to learn. You will discover how sensors read your muscle signals, how the grip feels, and what training will be needed. If you keep expectations realistic, you will leave with useful insights rather than disappointment.

Confirming availability with the clinic

Before booking, check that the clinic actually offers same-day demos. Not every center does. At RoboBionics, we provide same-day demos across many locations in India, but availability still depends on schedule and staff.

A quick call or online booking ensures you know what to expect. Ask about timings, documents required, and whether you need to pay a demo fee. This saves surprises on the day of your visit.

How to Book a Same-Day Prosthetic Demo

Finding the right clinic

The first step is choosing where you want your demo.

The first step is choosing where you want your demo. Not all prosthetic clinics in India offer same-day demos, and those that do may have different devices available. Look for a center that specializes in modern prosthetics, has trained staff, and ideally works with myoelectric technology if that’s what you are exploring.

At RoboBionics, for example, we offer same-day demos for our Grippy bionic hand and other devices across multiple locations. We do this because we believe people should be able to experience the technology before making a decision.

Checking availability

Same-day demos depend on schedule and staff. A center may have dozens of appointments in a day, so calling ahead is essential. Even if you plan to walk in, phoning first ensures you will not waste time waiting or be turned away.

When you call, ask directly if a same-day demo is possible. If not, check for the next closest slot. Sometimes flexibility with your timing—coming in the morning or early afternoon—makes it easier to secure a session.

Online booking options

Many clinics now allow online bookings. At RoboBionics, you can use our website’s demo request form to pick a date and time that suits you. This is the fastest way to confirm without back-and-forth phone calls.

The online system also helps you upload basic details in advance. That means less paperwork when you arrive and more time spent on the actual demo.

Asking the right questions when booking

When booking, do not stop at “Yes, we have availability.” Ask a few more questions to set yourself up for success. Check which devices will be available for demo. Confirm whether you need to bring anything specific besides your documents. Ask if there are demo fees or if the session is complimentary.

Clarity on these details makes the visit smoother and helps you arrive prepared.

Coordinating travel and timing

Plan your travel carefully. In India, traffic can easily disrupt schedules, especially in large cities. If you want your demo the same day, try to book a slot that gives you enough buffer for delays.

If you are traveling from another city, let the clinic know in advance. Some centers may prioritize long-distance visitors to ensure their time is used effectively.

Payment and funding clarity

Some demos are offered free of cost, while others may have a small fee. Always ask upfront. If the demo is chargeable, ask whether that fee will be adjusted in the final purchase if you move forward.

Also check whether the clinic provides documentation for insurance or NGO funding. Having this in writing saves back-and-forth later.

Confirming with a follow-up message

After booking, request a confirmation message by SMS or email. This ensures there is no confusion about timing. It also gives you something to show at the reception desk if needed.

A simple confirmation avoids mix-ups and helps you feel secure that your demo is officially locked in.

Keeping your day flexible

Once your demo is booked, keep your day as open as possible. Sometimes demos take longer than expected because you want to try different grips, ask extra questions, or involve your family. It is better to allow for that extra time than to rush through the experience.

Your first experience with a prosthesis should be calm and unhurried. Treat it like an investment, not just an appointment.

What Happens During a Same-Day Prosthetic Demo

The welcome and first conversation

When you arrive at the clinic for your same-day demo

When you arrive at the clinic for your same-day demo, the first step is usually a warm welcome and a short discussion. The staff will confirm your details, look over the documents you brought, and ask a few basic questions about your medical history and goals.

This conversation sets the tone for the session. It is not about paperwork alone—it is about building trust. The prosthetist wants to understand what matters most to you, whether it is holding your phone again, writing with a pen, or simply feeling independent.

A gentle limb check

Next comes a quick but careful limb examination. The prosthetist looks at skin health, scar positions, and muscle activity. If needed, they may take simple measurements or use scanning tools. This step is painless and usually takes only a few minutes.

For myoelectric demos, electrodes may be placed on your skin. You may be asked to flex or relax your muscles so the sensors can pick up signals. This helps the team calibrate the demo device to your unique body.

Trying the trial socket

The demo usually involves a trial socket—a temporary version that allows you to feel how the prosthesis sits. It may not be perfect, but it shows you where adjustments are needed. You will be asked to wear it for a short time while moving your arm or leg gently.

This stage is important because it helps you see how weight is balanced and how secure the fit feels. The prosthetist watches closely and listens to your feedback, making small tweaks if needed.

Learning basic control

If you are trying a bionic hand like Grippy, you will practice simple actions such as opening and closing the hand. At first, the movements may feel strange, but within a few minutes you will start to see how your thoughts translate into motion.

The trainer may also show you how to switch grips—for example, a tripod grip for holding a pen or a power grip for lifting a bottle. You are not expected to master them today, but just to experience how they work.

Testing with real-life objects

A good demo goes beyond abstract movements. The prosthetist will encourage you to try everyday objects like a cup, a phone, or keys. This is where the device begins to feel real. You can see how the prosthesis interacts with things you use daily, giving you a clearer picture of its role in your life.

These small tasks often bring a moment of surprise—when you hold a cup without spilling or unlock your phone with one hand again. For many, it is the first taste of independence after months of difficulty.

Discussing comfort and alignment

Throughout the demo, the prosthetist will ask about comfort. Does the socket pinch anywhere? Does it feel too loose or too heavy? These questions are important because they guide the final design if you decide to proceed.

They will also check alignment to ensure your posture stays natural. Even small adjustments can make a big difference in long-term comfort and safety.

Understanding maintenance and care

A demo is not only about trying the prosthesis. It is also about learning how to care for it. The trainer will explain how to charge the battery, how to clean the liner, and how to check your skin for redness.

These lessons show you what life with the prosthesis will actually look like—what routines you will need to adopt, and how simple they can become once you practice.

The financial conversation

Toward the end of the demo, the clinic will discuss cost, funding options, and timelines. This is your chance to ask questions about pricing, warranties, and service support. The goal is to make sure you leave with a clear picture of what the journey ahead looks like, financially and practically.

At RoboBionics, we believe in transparency, so we share exact numbers upfront. This helps families plan with confidence rather than face surprises later.

Closing the session

The demo usually ends with a recap. The prosthetist will summarize what you tried, what worked well, and what adjustments might be needed in the future. You will also get a clear idea of the next steps—whether that means scheduling a trial fit, preparing for measurement, or applying for funding.

Most importantly, you should leave the demo feeling more hopeful and informed than when you walked in. A same-day demo is not about instant solutions—it is about clarity, experience, and setting you on the path toward independence.

After the Demo – Follow-Up, Training, and Making a Decision

Processing the experience

Once your demo is complete

Once your demo is complete, it is natural to feel a mix of emotions—excitement, relief, curiosity, and sometimes even hesitation. A same-day demo shows you what is possible, but it also raises new questions. Give yourself time to process everything you experienced.

Think about what felt comfortable, what felt challenging, and which tasks made you feel most independent. These reflections are valuable when deciding whether to move forward with a prosthesis.

Talking with your family

After the demo, involve your family in the discussion. They may have noticed details you missed—like your posture while moving, or how easily you managed small objects. Their perspective adds balance to your own feelings.

Family members are also part of the journey. They may help with cleaning, reminding you about charging, or simply encouraging you during training. Making them part of the decision builds shared responsibility and support.

Scheduling follow-up visits

The demo is only the beginning. If you decide to move forward, the next step is usually a trial fit. This involves a temporary socket shaped to your limb, tested for comfort and alignment. Several trial sessions may be needed before moving to the final fit.

When booking follow-ups, ask the clinic how many visits you should expect, how long each one takes, and whether they can be adjusted to your work or school schedule. Clarity here prevents frustration later.

Starting training early

Many clinics recommend beginning training soon after the demo, even before the final prosthesis is ready. This training may include muscle strengthening exercises, skin care routines, and basic practice with signals.

At RoboBionics, we also use tools like our gamified rehabilitation app and the BrawnBand stimulator to help patients strengthen their muscles and improve control. Training early ensures that once the prosthesis arrives, your body is ready to use it smoothly.

Making the financial plan

After the demo, you will also need to make a financial plan. The clinic will provide you with detailed costs. Take the time to compare funding options—insurance, CSR programs, or NGO support if available.

It is wise to set a clear budget not just for the device itself, but also for future expenses like liner replacements, service visits, and training. Planning this now reduces stress later and helps you stay committed to the journey.

Asking more questions

Do not be afraid to reach back out to the clinic with questions after the demo. Many people realize later that they forgot to ask something important—like whether the prosthesis is water-resistant, how long the warranty lasts, or whether spare parts are available locally.

It is better to clear doubts early than to move forward uncertain. A good clinic will always welcome follow-up questions because they know it means you are serious about your decision.

Making your decision

The decision to get a prosthesis is not one to rush. Take your time, but also set a timeline for yourself. Waiting too long can slow your rehabilitation, while rushing may leave you unprepared.

Ask yourself three simple questions:

  1. Did the demo make me feel more capable?
  2. Do I trust the clinic and the team supporting me?
  3. Am I ready to commit to the training and care this requires?

If the answer is yes, then you are ready to begin your prosthetic journey.

Building confidence for the next steps

Remember that the demo was only a preview. Real independence comes after weeks of practice, adjustments, and training. But the demo gives you the first taste of what is possible, and that taste often sparks the confidence you need to move forward.

Trust the process, trust your body, and trust the team working with you. Step by step, you will move from demo to trial fit, from trial fit to final fit, and finally to using your prosthesis as a natural part of your life.

Beyond the Demo – Tactical Advice for a Smooth Journey

Planning travel smartly

In India, travel can make or break the success of your demo day

In India, travel can make or break the success of your demo day. Traffic in big cities is unpredictable, and long distances in rural areas can mean missed appointments. The best approach is to plan ahead.

If you live within the same city, give yourself at least an extra hour for travel. If you are traveling from another town, try to arrive a little early and take a short break nearby before heading into the clinic. Being calm and refreshed allows you to focus better during the session.

If possible, avoid peak traffic hours. Morning and early afternoon slots often work best for same-day demos. Clinics are usually less crowded at these times too, so you may get more personalized attention.

Carrying essentials during travel

While documents and clothing are important, a few small extras can make your day much easier. Carry a bottle of water, a light snack, and a small towel to freshen up before your session. If you use any medications regularly, keep them with you.

If you are traveling by train or bus, a simple backpack to hold everything is better than juggling multiple bags. Keeping your hands free makes moving around less stressful, especially if you are using crutches or an older prosthesis.

Handling emotions on demo day

Demo day is not just a physical experience—it is an emotional one. For many people, it is the first time they actively explore independence after surgery or injury. It can bring up feelings of excitement, hope, or even fear.

The key is to allow those emotions without judgment. If you feel nervous, let the staff know. If you feel overwhelmed, ask for a short break. Clinics that specialize in prosthetics are used to this, and they will support you with patience.

Using the demo as a learning tool

A same-day demo is not only about trying the prosthesis—it is also about learning how the process works. Pay attention to how the prosthetist explains alignment, how electrodes are placed, and how the socket is adjusted.

These small lessons will help you during future visits. When you understand the steps, you feel more in control of your journey. Instead of being a passive patient, you become an active partner in your rehabilitation.

Recording your experience

It is easy to forget details after the demo, especially if you are emotional or tired. A smart tip is to record your thoughts. You can write them in a notebook, or even use your phone to make short voice notes.

Capture how the prosthesis felt, which grips were easier, where you felt pressure, and what impressed you the most. These notes will help you during the decision-making stage. They also give you a baseline to compare against future fittings.

Preparing for follow-up funding conversations

After your demo, you may need to apply for funding support through insurance, NGOs, or CSR programs. Use the time during the demo to ask what documents you will need and how long approvals usually take.

If you gather these documents early, you can avoid long delays. Clinics often provide support letters or quotes to speed up the process, but only if you request them. Be proactive, not reactive.

Building patience into your plan

One of the most important pieces of advice is to build patience into your mindset. A demo may feel magical, but the real prosthesis journey takes weeks of trial fits, adjustments, and training. If you expect instant results, you may feel frustrated.

Instead, treat the demo as the start of a long but rewarding process. Each small step brings you closer to independence. Patience here is not just a virtue—it is a strategy for success.

Thinking long-term

A prosthesis is not a one-time purchase. It is a long-term partner in your life. Beyond the demo, think about how you will care for it, how often you will return for servicing, and how you will manage small repairs.

Ask the clinic about service packages, replacement liners, and warranty coverage. These details may seem boring compared to the thrill of the demo, but they protect you in the years ahead.

Celebrating the small wins

Finally, remember to celebrate the small wins from your demo. The first time you hold a cup, the first time you grip a pen, or the first time you open and close the hand with your own signals—these are powerful moments.

Celebrating them keeps you motivated. It reminds you why you started this journey and helps you push through the training that lies ahead.

Conclusion

Booking a same-day prosthetic demo in India is not as complicated as it first seems. With the right preparation, a smart booking strategy, and clear expectations, you can experience life-changing technology within hours.

The process begins with gathering documents, choosing the right clothing, and writing down your goals. It continues with careful booking—checking availability, confirming details, and planning your travel. On demo day, you experience the device firsthand, test it with real objects, and learn what independence could look like again.

But the journey does not end there. The demo is a doorway to trial fits, final fittings, training, and long-term care. It is the first step on a path that leads to dignity, confidence, and freedom.

At RoboBionics, we believe every person deserves the chance to feel that possibility. That is why we make same-day demos available—to remove waiting and bring hope faster.

If you are ready to take that step, you can book your demo today at: https://www.robobionics.in/bookdemo/

Your future with a prosthesis begins not months from now, but today—with a single, simple decision to try.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.