How the Brain Learns a New Hand: Insights into Bionic Neuroplasticity

How the Brain Learns a New Hand: Insights into Bionic Neuroplasticity

When someone loses a hand and receives a bionic one, the journey doesn’t end with surgery or fitting. It begins with something deeper—learning.

The brain must now figure out how to control this new hand. How to move it. How to trust it. How to make it feel like part of the body again.

This process is more than just physical training. It’s a quiet transformation inside the brain. Scientists call it neuroplasticity—the brain’s power to change, adapt, and rewire itself.

At Robobionics, we’ve seen firsthand how powerful this change can be. We’ve watched users go from hesitation to confidence. From clumsy first tries to smooth, natural movements.

And it all begins with one idea: the brain can learn a new hand.

This article explores how that learning happens. How it can be guided. And how neuroplasticity is shaping the future of prosthetic technology—and the human experience.

What is Neuroplasticity?

The Brain’s Ability to Change

Neuroplasticity is the brain’s way of adapting

Neuroplasticity is the brain’s way of adapting. It’s what allows you to learn a new skill, recover after an injury, or even remember a new route home.

It’s not fixed or rigid. Your brain is like soft clay—it molds, it shifts, and it adjusts to what your body needs.

For someone who has lost a hand and starts using a bionic one, this is where the magic happens.

The brain doesn’t give up. It begins building new paths.

Rewiring After Loss

When a limb is lost, the part of the brain that controlled it doesn’t just go dark. It waits.

It still wants to send signals. It still wants to move fingers. And often, people feel those movements through phantom sensations.

But when a new hand—a bionic hand—arrives, the brain starts to listen again.

It rewires those idle areas. It starts sending messages to the new device. And slowly, it begins to map this new hand into its system.

The Role of Myoelectric Control

Many modern prosthetics, like our Grippy™ Bionic Hand, work by picking up electrical signals from muscles.

These signals are sent from the brain through the remaining muscles in the arm.

When the user thinks about moving their hand, those thoughts create muscle activity. The prosthetic picks this up and responds.

But that’s only the beginning. Over time, the brain learns what works. It sharpens its messages. It builds a new, stronger connection.

That’s neuroplasticity in action.

How the Brain Maps a New Hand

Creating a Mental Blueprint

Your brain has a map of your body. This map is called the homunculus. It tells the brain where each part of your body is and how to move it.

When a hand is lost, the brain’s map doesn’t erase it—it simply leaves it blank.

With a bionic hand, the brain can redraw that space. It adds the new hand to the map. Slowly, that map becomes more detailed, more accurate, more alive.

This process is not automatic. It takes time, repetition, and feedback.

But once it starts, it becomes powerful. It’s how users begin to “feel” their bionic hand as their own.

Practice Builds the Pathways

Like any skill, learning to use a bionic hand takes practice. But practice isn’t just for the hand—it’s for the brain.

Every time the user opens and closes the hand, picks up an object, or makes a gesture, the brain is working in the background.

It’s measuring the outcome. Adjusting signals. Reinforcing the paths that worked. Ignoring the ones that didn’t.

This is how neural pathways grow stronger. Like carving a trail through a forest—use it enough, and it becomes a clear, solid road.

That’s how natural movement begins to return.

Feedback Makes It Faster

Without feedback, the brain is guessing. It sends signals but gets no reply.

But when a bionic hand sends signals back—through touch, vibration, or pressure—it completes the loop.

The brain knows what happened. It updates its response. It learns faster.

That’s why our Sense of Touch™ feedback system is so powerful. It turns each movement into a conversation between brain and hand.

And in that conversation, learning happens quickly, deeply, and naturally.

Stages of Neuroplastic Learning with a Bionic Hand

Early Stage: Awkward Beginnings

When someone first receives a bionic hand, the experience can feel overwhelming. Movements may seem delayed or uncoordinated. It’s common to press too hard, miss targets, or hesitate altogether. This is normal.

At this early stage, the brain is unfamiliar with the new connection. It’s sending signals, but they aren’t quite tuned yet. Think of it like learning to drive a new car—the controls are there, but your hands don’t yet move with confidence.

During this period, users may need to focus hard just to open or close the hand. But each small success sends a powerful message to the brain: this works. And that message starts the rewiring.

Middle Stage: Building Muscle Memory

After a few weeks of regular use, something starts to shift. The brain begins forming shortcuts. Movements feel easier. The hand feels more like a natural extension of the body.

Users stop overthinking each command. Instead of concentrating on every tiny motion, they start to act more freely. This is the stage where most of the hard rewiring happens.

This is also the phase where practice matters most. The more the user interacts with different objects—bottles, phones, clothing, tools—the more the brain refines its control. It’s not just about repeating actions; it’s about repeating actions with variation and purpose.

Later Stage: Natural Integration

Over time, users reach a stage where they don’t think about the hand at all. They just use it.

This is when the brain has fully accepted the prosthetic as part of the body map. The signals are smooth, the feedback feels normal, and the user moves with confidence.

Not everyone reaches this stage at the same speed. It depends on many factors—age, type of limb loss, practice, the quality of the prosthetic, and emotional mindset. But with the right tools and support, most users can reach this point of natural control.

At Robobionics, we’ve designed our Grippy™ systems to help users move through these stages faster—combining smart sensors, intuitive controls, and feedback that talks to the brain in a language it understands.

Supporting the Brain’s Learning Journey

Why Rehabilitation is Not Just Physical

When we talk about prosthetic training

When we talk about prosthetic training, people often think of physical rehab—exercises, muscle strengthening, or socket adjustments. These are important, but they’re only part of the process.

True adaptation happens in the brain. And the brain needs its own kind of therapy.

This means giving it time, feedback, and goals. It means celebrating small wins—not just physical improvements, but mental ones. Like when a user stops needing to look at their hand to grab something. Or when they adjust grip pressure based on feel alone.

Every one of these moments tells us the brain is learning. And learning is the path to lasting control.

The Role of Gamified Rehab

To support this mental side of recovery, we created a Gamified Rehabilitation App. It’s designed to keep users engaged while helping the brain build those neural pathways.

Instead of dry repetitions, the app offers challenges, feedback, and encouragement. It gives users a fun, low-stress environment to build confidence with their new hand.

It’s also a powerful tool for caregivers and clinicians. They can track progress, spot issues early, and adjust training for better results.

Gamified rehab isn’t just more enjoyable—it’s more effective. Because the brain learns better when it’s relaxed, focused, and rewarded.

Emotional and Cognitive Dimensions of Neuroplasticity

The Mind-Body Connection

Learning to use a bionic hand isn’t just about physical signals or muscle control. It’s deeply emotional too. The brain doesn’t operate in isolation—it responds to what you feel, what you believe, and what you expect.

When someone experiences limb loss, it often comes with a sense of grief, fear, or frustration. These emotions can impact how the brain receives and sends signals. If someone feels disconnected from the prosthetic, or overwhelmed by the challenge, their progress can slow.

But the opposite is also true.

When users feel hopeful, encouraged, and emotionally supported, their brain is more willing to adapt. It tries harder to build new connections. It sees the prosthetic not as a foreign object, but as something worth investing in.

That’s why our approach at Robobionics always includes emotional support. It’s not just about delivering the tech—it’s about helping users believe in it.

Trust as a Catalyst for Neural Growth

Trust plays a surprising role in neuroplasticity. If a person trusts their prosthetic—believes it will respond accurately, believes they are in control—the brain becomes more engaged.

Trust boosts focus. It reduces stress. It invites the brain to take ownership of the limb.

This is why reliable performance matters so much. If the bionic hand is slow, inconsistent, or unpredictable, the brain resists. It stops trying. But when the device responds quickly and correctly, the brain leans in. It gets curious. It starts to form those essential pathways.

We focus heavily on precision and consistency in the Grippy™ systems, not just for usability—but for trust. Because a trusted device becomes a learned device.

The Power of Visualization

Another cognitive tool that supports neuroplasticity is mental imagery. Just thinking about moving the prosthetic hand—even without doing it—can help the brain learn.

This is called motor imagery. Athletes use it. Musicians use it. And it works for prosthetic users too.

When someone closes their eyes and imagines picking up a pen with their bionic hand, the brain starts firing signals. These signals may be faint at first, but they lay the groundwork for real movement.

We encourage users to use visualization exercises alongside physical training. Just a few minutes a day of focused thought can make their actual control feel smoother and more natural.

Over time, the brain learns that movement and thought are linked again—and that connection becomes stronger with every try.

Technology Designed to Support Neuroplasticity

Feedback-Driven Design

Not all prosthetics support neuroplasticity

Not all prosthetics support neuroplasticity in the same way. Some only respond to commands—they don’t offer feedback. They don’t “talk back” to the brain.

This makes learning harder. It’s like trying to dance with a partner who never responds.

That’s why feedback is central to everything we build at Robobionics. With our Sense of Touch™ system, users get real-time signals when they grip, press, or release. This feedback is often delivered through gentle vibrations or surface stimulation on the residual limb.

It’s simple, but incredibly powerful. It lets the brain know when to stop squeezing, or when something is slipping. It completes the loop between intention and outcome.

This loop is what makes neuroplasticity stronger. It helps the brain fine-tune its signals. And with each loop, control gets smoother and faster.

Custom Tuning for Individual Brains

Everyone’s body—and brain—is different. That’s why we never treat neuroplasticity as a one-size-fits-all process.

Some users respond quickly. Others need more time. Some prefer high feedback intensity. Others find it overwhelming.

We work closely with each user to adjust the system to their needs. This includes customizing grip modes, signal sensitivity, and even feedback patterns.

Our goal is always the same: to make the prosthetic feel personal. When it feels personal, the brain accepts it more easily. And acceptance is what unlocks real adaptation.

Integration with Rehabilitation Ecosystems

Prosthetics don’t exist in isolation. They’re part of a broader journey—one that includes physiotherapy, occupational therapy, mental health support, and daily life practice.

We’ve built Grippy™ and our support systems to integrate easily with clinical care. Whether it’s through the Gamified Rehab App, direct myoelectric training tools, or remote monitoring, we ensure that every piece fits into a user’s long-term recovery.

When all parts of the journey are connected, the brain’s learning process becomes smoother. It feels supported from all sides. That’s when the biggest leaps happen—not just in movement, but in self-belief.

Real Stories of Brain Adaptation

The Journey From First Grip to Mastery

Every person who receives a bionic hand walks a different path. Some adapt in weeks. Others take months. But in all cases, we see one common thread—the brain is always trying to help.

One user, a young man from Pune, came to us after losing his right hand in an accident. In the beginning, he was skeptical. He looked at the bionic hand as something external, something mechanical.

But once he began using it daily—with support, training, and feedback—things began to shift. Within the first few days, he could grasp a pen. After two weeks, he could use cutlery. By the end of the first month, he wasn’t thinking about the hand at all. He was just living his life.

What changed? His brain. It started treating the bionic hand as part of him.

His muscles sent better signals. His movements grew sharper. His confidence returned. And the loop between brain and body was alive again.

How Older Users Adapt Too

Neuroplasticity isn’t just for the young. We’ve worked with users in their 50s and 60s who have shown remarkable brain adaptation.

One woman, a retired teacher, lost her hand due to illness. She thought it was too late to relearn. But after just a few sessions with our team, she started experiencing what she called “a feeling of connection.”

She began picking up light objects, then household tools. Her face lit up the first time she held a cup of tea without help.

Her story proves a powerful point: the brain doesn’t retire. It keeps learning, growing, and adapting—as long as we give it the chance.

The Role of Family and Support

Users don’t go through this journey alone. Their family, caregivers, and therapists play a vital role in encouraging neuroplastic growth.

We’ve seen families who create playful challenges at home—like timed tasks or games that involve using the bionic hand. We’ve seen partners who help with mental imagery exercises, or who celebrate small wins with joy.

This emotional encouragement fuels learning. It creates an environment where the brain feels safe to explore. And in that safety, amazing transformation happens.

How Robobionics Designs for the Brain

Local Engineering With Global Insight

We don’t just build bionic hands

We don’t just build bionic hands—we build learning tools for the brain. That’s a mindset shift.

Everything in our design process starts with one question: how will the brain respond?

That’s why we invest heavily in signal clarity. We make sure the myoelectric sensors in our devices are highly responsive, so they catch even weak signals from smaller muscles. This gives the brain instant feedback that its commands are being heard.

We also spend time crafting how the device “talks back.” Our feedback system isn’t random—it’s designed to match how the brain naturally learns. Gradual. Clear. Repetitive without being boring.

When a system listens and speaks clearly, learning becomes inevitable.

A Focus on Consistency

The brain thrives on patterns. If a movement works today, but fails tomorrow, the brain hesitates. It starts to distrust the path.

That’s why consistency is at the core of everything we engineer.

Grippy™ isn’t just built to perform—it’s built to perform reliably. We calibrate every sensor, test every grip, and fine-tune every feedback loop to ensure that what worked yesterday works again today.

This builds trust. And trust is what invites the brain to commit fully to learning.

Affordability Without Compromise

Advanced neuroprosthetics with feedback and adaptive control are often seen as out of reach—especially in India. Most imported systems cost ₹10 lakh or more.

At Robobionics, we knew that price could not be the reason someone misses out on recovery. That’s why we’ve kept our Grippy™ range affordable, starting around ₹2.15 lakh.

This opens doors—not just for users, but for clinics, rehab centers, and rural hospitals.

When cutting-edge technology becomes accessible, more people get the chance to rewire their lives. And the ripple effects—on families, communities, and confidence—are huge.

Practical Strategies to Accelerate Brain Adaptation

Daily Use Is Brain Training

The more a user interacts with their bionic hand

The more a user interacts with their bionic hand, the faster the brain adapts. Just like learning a language or musical instrument, consistent daily use helps build stronger neural pathways.

We recommend starting with routine tasks—holding a toothbrush, zipping a bag, pressing buttons on a remote. These actions may seem small, but they train the brain to understand pressure, speed, and precision in real-world settings.

As the brain adjusts, tasks can become more complex. Pouring water into a glass. Handling fragile items. Using tools. Each action creates feedback the brain uses to refine its control loop.

Even five to ten focused minutes a day can make a difference. Regular use tells the brain: this limb matters. Keep learning.

Practice in Different Environments

Context also helps neuroplasticity. Practicing only in the clinic or only at home limits how the brain generalizes the skill.

We encourage users to try using their prosthetic hand in varied environments—while walking outdoors, during social interactions, or in mildly stressful settings like crowded places or public transport. These challenges stimulate the brain differently and help form more robust, adaptable control.

Changing light, noise, and distractions all teach the brain to keep signals clear and stable under pressure. And that’s when true mastery starts to show.

Set Small, Specific Goals

Neuroplasticity responds well to purpose. When users set clear, achievable goals—like buttoning a shirt or flipping a light switch—the brain becomes more focused.

Vague intentions like “learn the hand” don’t activate the same intensity as “hold my phone securely while walking.” The clearer the task, the better the brain can prepare and refine its output.

We work closely with users to define these milestones during training. Each success, no matter how minor, reinforces learning and builds motivation.

Visual Feedback Aids Motor Learning

For early training, it’s helpful to use mirrors or cameras to let the user watch their movement from different angles. Seeing the hand respond—even if it’s not perfect—gives the brain visual proof that it’s making progress.

This visual reinforcement boosts confidence, helps fine-tune motor control, and accelerates the feeling of embodiment.

Later, as control improves, users can transition away from visual aid. But in the beginning, it’s a powerful part of the learning process.

The Bigger Picture: A Future of Human-Tech Harmony

Not Just About Movement—About Identity

A prosthetic is not simply a tool to regain movement

A prosthetic is not simply a tool to regain movement. It’s part of a person’s identity. The ability to move, to feel, to act independently—these are fundamental to how we see ourselves.

When the brain accepts a new limb, it’s not just learning—it’s reclaiming. It’s rewriting the story of who that person is, what they can do, and how they relate to the world.

That’s the deeper power of neuroplasticity. It doesn’t just restore movement. It restores dignity.

Designing the Future of Bionics in India

India is uniquely positioned to lead in affordable, high-quality prosthetic care. We have the talent, the need, and the determination.

At Robobionics, we’ve committed ourselves to making world-class neuro-bionic solutions here in India—designed by Indian minds, built for Indian users.

From rural outreach to urban innovation centers, we’re showing what’s possible when cutting-edge technology is paired with deep compassion and real accessibility.

We see a future where prosthetics are not the end of recovery, but the beginning of a bold new chapter.

Your Journey Can Start Today

If you or someone you love is living with limb loss, we want you to know: your brain hasn’t given up. It’s waiting. It’s ready to learn again.

All it needs is the right partner.

With the Grippy™ Bionic Hand, Sense of Touch™ technology, and personalized support from our team, you can start that journey. You can feel again. You can move again. You can believe again.

Book your free demo today at:

See for yourself how powerful your brain still is—and how much is possible when science meets humanity.

Conclusion: Learning to Live Again

The story of a bionic hand isn’t just about wires, sensors, and signals. It’s about trust, hope, and the remarkable power of the human brain.

Neuroplasticity reminds us that loss is not the end. It’s a beginning. A chance to rebuild—not just limbs, but lives.

At Robobionics, we’re honored to walk this path with our users. To watch them not only regain movement—but rediscover themselves.

And we’ll keep building, keep learning, and keep believing—because the human brain, given the right chance, can do extraordinary things.

Let’s help it. Together.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

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