Grippy Bionic Hand Prosthetic Demo: What You’ll Actually Try

Grippy Bionic Hand Prosthetic Demo: What You’ll Actually Try

Trying a prosthetic hand for the first time can be a powerful and emotional experience. For many, it’s not just about testing technology — it’s about seeing what life could feel like again with movement, grip, and control. But one common question we hear from users before their first visit is this: what actually happens during a demo?

If you’ve booked a Grippy™ Bionic Hand demo with RoboBionics or are planning to, this guide will walk you through everything you’ll experience — step by step. You’ll learn what happens before, during, and after your session, what you’ll get to try, and how to make the most of it.

At RoboBionics, we believe every demo should feel welcoming, informative, and deeply personal. Our goal isn’t just to show you what the Grippy™ can do, but to help you feel welcoming, informative, and deeply personal. Our goal isn’t just to show you what the Grippy™ can do, but to help you feel what it’s like to move, grasp, and live with it — even if only for a short while.

Getting Started: What Happens Before Your Demo

Booking Your Appointment

Your Grippy™ demo journey begins the moment

Your Grippy™ demo journey begins the moment you book your session. You can do this easily online through the RoboBionics website. Once you select a convenient date, a member of our team gets in touch to confirm your slot and answer any initial questions.

We’ll ask a few simple things — such as which hand you’re exploring, whether you’ve used any prosthetic before, and if your limb has healed completely. This helps us personalize your session. Every demo is one-on-one, giving you time to move at your pace.

Before the appointment, you’ll receive a short checklist to help you prepare — such as wearing a comfortable shirt and bringing any previous prosthesis or medical records. It’s not formal paperwork; it’s just to help us serve you better.

Your Welcome and Initial Assessment

When you arrive, you’ll be welcomed by our prosthetic expert and given a quick orientation. You’ll see the demo area, meet your fitting specialist, and take a moment to relax before the session begins.

The first step is a gentle assessment. We check your residual limb — its shape, length, and muscle strength. This isn’t invasive or uncomfortable. It’s simply a way to understand your anatomy so that the demo feels accurate and comfortable.

This also helps us determine which socket and sensors will be used for your trial. If needed, we’ll take light measurements to ensure everything fits properly during your test.

Understanding the Technology

Before you try the Grippy™ Bionic Hand yourself, we give you a short explanation of how it works — in simple, clear language.

You’ll see how myoelectric sensors pick up tiny electrical signals from your muscles, turning them into natural hand movements. We’ll show you how these signals allow you to open, close, and control the bionic fingers with precision.

Our goal is not to impress you with technical jargon, but to make you understand what’s happening beneath the surface — so you feel in control.

You’ll also learn about Sense of Touch™ technology — a patent-pending feature unique to RoboBionics that lets users feel pressure while holding objects. This technology makes the Grippy™ special because it mimics how a natural hand senses grip force.

Getting to Know the Device

Next, you’ll be introduced to the Grippy™ Bionic Hand itself. You can hold it, touch it, and explore its movement range. You’ll notice its lightweight design, smooth grip, and clean finish.

We’ll explain each component briefly — from the fingers to the wrist, socket, and sensors. You’ll also get to see the battery setup and how easy it is to charge and maintain.

For many people, this is the moment the prosthesis stops feeling like a machine and starts feeling like a partner.

Setting Expectations Before the Trial

Before beginning the actual demo, we’ll discuss what you’ll be able to do during the session. You won’t walk away mastering every function — that takes time and training — but you’ll understand the basics of control and grip.

We’ll show you what to focus on: comfort, reaction speed, and how naturally it responds to your movement.

This part of the session helps calm any nerves and prepares you mentally for the hands-on trial. We want you to enjoy the experience, not worry about performance.

The Demo Experience: Trying the Grippy™ for the First Time

Fitting the Demo Socket

Once everything’s ready, your prosthetist will gently fit the demo socket over your residual limb. The socket is adjustable and padded to ensure comfort.

You’ll feel light pressure as it secures in place. Then, the myoelectric sensors are attached to detect your muscle signals. These are usually placed over two key muscle points that control open and close actions.

At this point, you’ll start to see your own movements come to life through the prosthetic. Even the smallest muscle contractions make the fingers move — a thrilling first glimpse of control.

Learning to Control the Movements

In the beginning, your prosthetist will guide you slowly through basic exercises. You’ll flex your muscles gently to open and close the hand.

The sensors read your muscle activity, and within seconds, the Grippy™ responds — opening, closing, and gripping just like a natural hand.

For many people, this is an emotional moment. Seeing the prosthesis move in response to your own thoughts brings back a sense of connection that many haven’t felt in years.

Don’t worry if it takes a few tries to get right. The goal isn’t perfection — it’s discovery. You’re learning how your body communicates with technology.

Trying Everyday Actions

Once you’re comfortable, you’ll start practicing simple daily actions. We’ll place light objects like a water bottle, pen, or ball in front of you. You’ll pick them up, hold them, and release them using your muscle signals.

You’ll notice how smoothly the Grippy™ adjusts grip pressure — tight enough to hold, gentle enough not to crush. That’s the power of Sense of Touch™.

You can also try different grip patterns, like a pinch grip for smaller items or a cylindrical grip for bottles. These movements mirror real-life scenarios, giving you a feel for how intuitive control can be.

Observing the Hand in Motion

During the demo, you’ll see how naturally the fingers move together — each joint bending with precision. The motion is fluid and lifelike, without robotic stiffness.

You can even rotate the wrist to understand how multi-directional movement works. If you’re trying the Grippy™ for a below-elbow amputation, this rotation adds incredible flexibility to everyday tasks.

Our prosthetist will demonstrate how the Grippy™ can switch between movement modes — for example, from a firm grip to a delicate touch — all through muscle control.

Discussing the Feel and Fit

After the trial, we’ll talk about how the prosthesis felt. Was the socket comfortable? Was the grip natural? Did it feel light or heavy?

Your feedback is essential. Every person’s body and muscle response are unique, so we take detailed notes to adjust the fit, socket shape, and sensitivity if you decide to move forward with a personalized model.

We’ll also help you understand how training and physiotherapy after fitting can make control even smoother. What you try in the demo is only the beginning — your precision improves rapidly once you start using your own fitted prosthesis.

The Emotional Moment

Almost everyone who tries the Grippy™ for the first time shares the same reaction — awe mixed with relief. It’s often quiet at first, followed by a smile or tears. It’s not just about movement; it’s about reconnecting with a part of yourself.

This emotional release is perfectly natural. The demo isn’t a sales experience — it’s a human experience. Our team understands that, and we always give you time to process, ask questions, or just sit with the moment.

Many users tell us it’s the first time in years they’ve felt whole again.

After the Demo: What Happens Next

Talking Through Your Experience

Once you finish your demo session

Once you finish your demo session, you’ll sit down with your prosthetist for a relaxed, open discussion. This is not a formal consultation — it’s simply a conversation about how you felt during the trial.

We’ll ask questions like:
Did the hand feel natural?
Was it comfortable to wear?
How did you feel about the grip strength and response?

Your answers guide our understanding of what matters most to you — whether it’s smooth motion, lightness, or precise control.

Some people feel immediate excitement to move forward, while others prefer to take a few days to reflect. Both are completely fine. We want your decision to feel confident and calm, not rushed.

Understanding Your Options

Based on your demo, your prosthetist will explain what kind of Grippy™ model best suits your needs. There are different configurations depending on your daily lifestyle, work, and activity level.

For example, if you’re looking for a balance between everyday use and professional tasks, the standard Grippy™ Bionic Hand is perfect. It’s powerful, elegant, and simple to control.

If your needs are more mechanical — perhaps you prefer a non-electronic option for specific reasons — the Grippy™ Mech Hand might be suggested instead.

We’ll also discuss socket customization, hand size, and skin-tone finishes. Everything is personalized, because your prosthesis should feel uniquely yours.

The Pricing Breakdown

After the demo, you’ll receive a clear, itemized quotation. At RoboBionics, transparency is non-negotiable. We explain the cost of every part — the hand, socket, sensors, fitting, and training — so you know exactly what you’re paying for.

Most bionic prostheses in India are imported and cost ₹10–₹15 lakh. But the Grippy™ Bionic Hand is made right here in India, with 60 of its 64 components locally manufactured. That’s why our price ranges between ₹2.15 and ₹3 lakh — almost one-fifth of international models.

We’ve built the Grippy™ to match world-class standards without the world-class price tag. It’s a revolution in accessibility, not a compromise on quality.

EMI and Financing Options

We understand that a prosthesis is a major investment, even when it’s affordable. That’s why we’ve partnered with trusted financial institutions to offer easy EMI plans.

You can spread your payments comfortably across several months. We’ll explain your EMI eligibility, documentation, and approval timeline right at the clinic. The entire process is simple and stress-free.

This means you can start your prosthetic journey immediately without waiting for full payment. You focus on your rehabilitation; we take care of the financial flexibility.

What Customization Looks Like

If you decide to move forward, your customization process begins right away. The next step is to take detailed digital measurements of your residual limb.

Our technicians use 3D scanning or precision molding to capture every contour. This ensures your socket fits perfectly — snug enough for stability but gentle enough for comfort.

We’ll also let you choose your preferred color finish, sleeve material, and aesthetic details. Some women prefer slim, skin-tone finishes that blend naturally. Others choose a bold metallic design that stands out proudly.

Customization isn’t about looks alone — it’s about identity. Your prosthesis should feel like you.

The Fitting Timeline

Once your order is confirmed, production begins. Manufacturing and final assembly typically take six to eight weeks, depending on complexity.

During that time, we’ll keep you updated through regular messages or calls. You’ll know when your socket is being fabricated, when sensors are being calibrated, and when your prosthesis is ready for final fitting.

You’re never left guessing. Transparency is part of the RoboBionics promise.

The Follow-Up Fitting

When your customized Grippy™ arrives, you’ll come back for your final fitting session. This is where precision meets personalization.

Your prosthetist will make sure the socket fits comfortably and that the sensors respond perfectly to your muscle signals. We’ll then help you practice real-world activities — gripping, holding, writing, or even typing.

The difference between the demo and your final prosthesis is like trying a sample car and then driving your own. It feels smoother, sharper, and completely yours.

Once you’re satisfied, we’ll move into training and aftercare — ensuring your new hand becomes part of your daily life effortlessly.

Inside the Grippy™: Understanding What You Tried

The Myoelectric System

During the demo, you experienced the power of myoelectric technology — the science that makes the Grippy™ come alive.

This system detects small electric signals from your muscles when you contract them. These signals travel to a microprocessor that translates them into precise finger movements.

The entire process happens in milliseconds. It feels like your thoughts are directly controlling the hand — because, in a way, they are.

Sense of Touch™: The Secret Behind Precision

One of the most remarkable things you’ll experience during the demo is the Sense of Touch™ feedback. It’s a patent-pending technology unique to RoboBionics.

As you grip an object, sensors in the fingers measure the amount of pressure being applied. The system adjusts automatically, tightening or loosening to keep your hold natural.

This means you can pick up a paper cup without crushing it or hold a heavy mug without dropping it. You feel in control, not cautious.

Battery and Control System

During the session, you’ll also see how the hand operates on a small, rechargeable battery. A full charge usually lasts a full day of active use.

We’ll show you how to charge it safely, check battery levels, and optimize performance. You’ll notice that the design hides the battery neatly, maintaining a sleek and minimal look.

Unlike older prosthetics, there are no clunky wires or bulky attachments. Everything is compact, intuitive, and built for comfort.

Safety and Maintenance

We always walk you through the do’s and don’ts of using a bionic prosthesis. The Grippy™ is durable, but like any advanced device, it performs best with care.

You’ll learn simple maintenance routines — how to clean the socket, avoid water exposure, and keep the sensors in good condition.

All these steps take only a few minutes a day, but they ensure years of flawless function.

Durability and Local Support

Because the Grippy™ is made in India, every component and spare part is locally available. That means servicing is quick and affordable — no waiting months for imported replacements.

The body shell is built from high-strength composite materials tested to withstand daily wear and tear. Whether you’re working at a desk, cooking, or driving, it keeps up effortlessly.

And if you ever need help, our technical support team is always a phone call away.

The Human Side of the Demo

Seeing Possibility for the First Time

For many users, the Grippy™ demo

For many users, the Grippy™ demo is their first real glimpse into what’s possible again. After months or years of adjusting to limb loss, feeling movement return — even for a few minutes — can be life-changing.

You’ll see how it feels to lift a cup, open your palm, or grasp a small object without effort. These simple actions, once lost, return with astonishing naturalness.

Every demo is different because every user’s story is different. Some smile quietly; others laugh or cry. What they all share is that spark — the realization that life with movement is not behind them, but ahead.

Building Trust with Technology

We understand that technology can sometimes feel intimidating. That’s why our team focuses on building trust first.

You’ll never be pressured or rushed during the session. We take the time to explain, adjust, and let you practice until you feel at ease.

The Grippy™ is designed to respond to you — not the other way around. That’s what makes it intuitive, especially for first-time users.

Your Comfort Comes First

Everything about the demo — from the temperature of the room to the socket padding — is designed for your comfort.

If at any point you feel tired or emotional, we pause. This session is about you, not the device. Our experts are trained to support not just the technical side of prosthetics, but the emotional side too.

For many people, the demo is the first time they’ve touched a prosthesis since amputation. We understand what that moment represents.

Training and Adaptation After the Demo

Learning the Movements Naturally

Once you’ve experienced your Grippy™ demo and chosen to move forward, the next step is learning how to use it naturally. Training begins the day you receive your personalized prosthesis and continues for the first few weeks of regular use.

Your prosthetist and physiotherapist work together to teach you how to control your hand with ease. In the beginning, the focus is on small, simple movements. You’ll learn to open, close, and adjust grip force using your natural muscle signals.

Each session helps you build muscle memory. As your brain learns to communicate with your new hand, movements become faster and more accurate. Within weeks, you’ll be doing everyday tasks — like holding a spoon, typing, or picking up delicate items — without having to think about it.

Personalized Training Plans

Every person’s learning curve is different. That’s why your training plan is designed specifically for you. If your daily life involves typing, we’ll focus on finer hand control. If you need more grip power for tools or cooking, we’ll practice grip precision.

The goal isn’t to make you perform generic exercises but to help you do the things that matter most to you.

We also include rest days to prevent fatigue. Training shouldn’t be exhausting — it should feel empowering. Each step builds your strength and confidence without strain.

The Role of Physiotherapy

Physiotherapy plays a huge role in successful prosthetic use. It keeps your residual limb healthy, strengthens supporting muscles, and improves posture.

Your physiotherapist will guide you through gentle stretching, resistance, and balance exercises. These sessions prepare your body to carry the prosthesis comfortably throughout the day.

For upper-limb users, shoulder and back exercises help maintain alignment. For lower-limb users using other RoboBionics devices, gait training ensures smooth walking and natural balance.

When your body feels strong, your prosthesis feels effortless.

Adapting to Daily Routines

After your initial training, you’ll start incorporating your prosthesis into real-life activities. This is where transformation happens — the moment the device becomes part of your routine.

You’ll learn how to handle simple chores, work tasks, and personal grooming independently. Small victories, like buttoning a shirt or holding a glass steadily, build momentum.

Each successful action strengthens your relationship with your prosthesis. Over time, you stop thinking about “using it” and simply start living with it.

How the Gamified Rehabilitation App Helps

To make rehabilitation fun and motivating, RoboBionics offers a gamified rehabilitation app. It’s a digital tool that connects with your bionic hand and turns training into interactive games.

Instead of repetitive exercises, you’ll complete challenges that respond to your muscle movements. This keeps you engaged while improving control accuracy and reaction speed.

It’s proof that prosthetic learning doesn’t have to be clinical — it can be enjoyable and deeply rewarding.

Emotional Growth and Confidence Building

Rediscovering Control

Using a prosthesis is as much about regaining confidence as it is about regaining function. The first time you see your bionic hand responding to your thoughts, it feels like reclaiming something you once lost.

That sense of control changes everything. You stop hesitating to try new things. You begin to trust your body again. For many users, that emotional reconnection is even more powerful than the physical one.

Confidence doesn’t arrive all at once — it builds quietly, through daily actions. Every cup lifted, every door opened, every handshake strengthens it.

Overcoming Early Hesitations

It’s completely normal to feel nervous or uncertain in the early stages. Some people worry about dropping objects, while others feel self-conscious about wearing a prosthesis in public.

Our advice? Give yourself time. Every user you’ve seen moving confidently today once felt the same way.

The key is consistency. The more you use your Grippy™, the more naturally it becomes part of your rhythm. Confidence is simply comfort practiced over time.

Emotional Support from Our Team

At RoboBionics, we believe emotional care is just as important as technical support. Our team has guided hundreds of users through the adjustment period, and we know every journey looks different.

If you ever feel discouraged, we’re here to listen. We can connect you with support groups, peer mentors, or even other women and men who’ve successfully adapted to their Grippy™.

Hearing someone else’s story often helps you see your own potential more clearly. You’re not alone in this — you’re part of a growing community of people redefining independence.

How Family Plays a Role

Family support makes adaptation easier. When loved ones understand how the prosthesis works, they become active partners in your progress.

We encourage family members to attend a few early sessions so they can learn how to assist and cheer you on. Their patience and encouragement can make all the difference.

The best part? As they see your confidence grow, their admiration often turns into deep pride. It’s not just your journey — it becomes theirs too.

Celebrating the First Milestones

We always remind users to celebrate their progress, no matter how small. Your first successful grip, your first full day of use, your first outing — these are achievements worth acknowledging.

Each milestone builds momentum and reinforces your belief in what’s possible. In time, you’ll look back and realize how far you’ve come — from trying your first demo to living freely again.

Follow-Up Care and Long-Term Support

The Importance of Follow-Ups

Your prosthetic journey doesn’t end after fitting.

Your prosthetic journey doesn’t end after fitting. Follow-ups are essential to ensure your Grippy™ continues performing perfectly.

We schedule your first check-up within three weeks of delivery. This visit focuses on alignment, comfort, and signal calibration. If your limb shape changes slightly, we make small adjustments to maintain a perfect fit.

After that, regular follow-ups every few months keep your prosthesis in top form.

Maintenance and Servicing

Because the Grippy™ is built locally, maintenance is simple and quick. If you ever need repairs or part replacements, our technicians handle it efficiently without long waiting times.

We recommend routine cleaning and gentle handling to extend its lifespan. Your prosthetist will teach you exactly how to clean the socket, check connections, and care for the sensors.

With basic care, your Grippy™ can last for years while performing like new.

Warranty and Support Coverage

Every Grippy™ Bionic Hand comes with a comprehensive warranty. It covers manufacturing defects, motor issues, and component replacements during the covered period.

Even after your warranty expires, you’ll continue receiving affordable service options. Since 60 of its 64 parts are made in India, spare availability is never a problem.

We also provide round-the-clock customer support for any queries — from technical concerns to training questions.

Remote and On-Site Assistance

If you live far from one of our centers, you don’t have to worry. We offer remote consultations via video call for simple troubleshooting or recalibration guidance.

For more complex adjustments, we coordinate with our partner prosthetic clinics across India. You’ll always have access to expert help close to where you live.

Our goal is to ensure you never feel stranded — your journey is our ongoing responsibility.

Continuous Upgrades

Technology evolves, and so can your prosthesis. When we introduce new upgrades or enhancements to the Grippy™ line, existing users can easily opt for modular upgrades instead of replacing the entire device.

Whether it’s a lighter shell, a faster response chip, or improved battery life, we’ll always keep you informed. Progress shouldn’t stop at delivery — it should keep moving with you.

Real Stories, Real Impact

Stories That Inspire

Every person who walks into a RoboBionics demo center carries a story — a story of courage, loss, and determination. When they try the Grippy™ Bionic Hand for the first time, that story begins a new chapter.

We’ve met young students who thought they would never draw again, engineers who missed the feel of holding their tools, and mothers who just wanted to lift their children with both arms. The moment they experience control again, the emotions in the room are indescribable.

One user, a 26-year-old from Pune, described her demo as “feeling like time rewound.” Another said it was the first time he’d felt equal again — able to do something without asking for help. These are not rehearsed testimonials; they’re honest, heartfelt reactions from real people rediscovering independence.

Community and Support

RoboBionics believes empowerment grows stronger when shared. That’s why we actively connect users with others who have completed their prosthetic journey. These peer interactions are powerful — users swap stories, offer encouragement, and share practical advice.

We also organize community events and workshops across India. They bring together prosthesis users, doctors, and engineers to discuss innovations, challenges, and everyday solutions. Many who attend say it feels like joining a family that understands them without words.

Each new user adds another voice to this growing community — a reminder that technology, compassion, and courage together can change lives.

The Ripple Effect

The Grippy™ Bionic Hand isn’t just changing individuals’ lives; it’s creating ripples that touch families, workplaces, and communities.

Parents feel relieved seeing their children regain confidence. Employers are amazed at how quickly users return to work. Friends and colleagues see independence instead of limitation.

One small device becomes a bridge between what someone was and what they can be again. That’s the deeper purpose of every demo — to show what’s possible, not someday, but right now.

Preparing for Your Own Demo

Setting the Right Expectations

When you come for your demo, come curious, not anxious. You don’t have to know anything about prosthetics — that’s our job. All you need is an open mind and the willingness to try.

Wear comfortable clothes, preferably short sleeves if you’re testing an arm prosthesis. Bring any medical reports or photos of your residual limb if available. Most importantly, bring your questions.

This session is designed for you — your comfort, your pace, and your understanding.

During the Demo

When the fitting starts, relax your shoulders and focus on your prosthetist’s instructions. You’ll feel gentle pressure from the socket and electrodes; this is normal. When you flex your muscles and see the fingers move, take your time to observe how the hand responds.

There’s no right or wrong movement — the demo is about exploration. We’ll help you try daily actions like grasping, holding, and releasing. You’ll see how intuitive the control becomes once you tune into your body’s signals.

If anything feels uncomfortable, tell us immediately. Adjustments are quick, and your feedback helps us tailor the experience perfectly.

After the Demo

Take a few moments afterward to reflect. How did it feel? Did the motion surprise you? Did it make you feel hopeful or curious?

These emotions matter. They guide your decision on whether you want to move forward. If you’re ready, we’ll discuss customization, timelines, and training. If not, that’s perfectly fine — the experience itself is valuable.

We often find that even people who hesitate at first return weeks later with renewed confidence. The demo plants a seed of possibility, and once it’s there, it grows quietly until you’re ready to take that next step.

Why Grippy™ Is Transforming Lives Across India

Designed for India, Built for the World

The Grippy™ Bionic Hand is proudly made in India

The Grippy™ Bionic Hand is proudly made in India — engineered for local needs, climates, and lifestyles. While many imported prostheses are built for Western body types and conditions, Grippy™ is designed for the realities of Indian life — humidity, heat, long working hours, and diverse routines.

With over 60 of its 64 components manufactured locally, the Grippy™ offers global quality at a price accessible to thousands who once thought bionic technology was out of reach.

And because it’s built here, service and support are faster and more affordable. No long waits for imported parts, no hidden costs — just honest, homegrown innovation.

Technology That Feels Human

The magic of the Grippy™ lies in its simplicity. The myoelectric system interprets your muscle signals so naturally that the hand feels like part of you.

Our Sense of Touch™ technology gives you feedback that no other hand in this price range offers. You can feel pressure and grip gently — a crucial feature for delicate tasks like holding a cup or writing.

Every detail — from the lightweight frame to the smooth finish — is designed to feel intuitive, not technical. You shouldn’t have to think about using your hand. You should just live with it.

Accessibility and Affordability

We believe independence should never be limited by cost. That’s why our pricing model is straightforward and transparent — between ₹2.15 and ₹3 lakh for a fully functional bionic hand.

And with flexible EMI options, anyone can begin their journey immediately without financial strain. We take pride in being India’s most accessible bionic solution, not just technologically, but emotionally and economically too.

Care That Continues

Our support doesn’t end when you walk out of the demo room. It begins there. We stay with you through fittings, follow-ups, maintenance, and upgrades.

Every Grippy™ user receives personal guidance, warranty coverage, and lifelong service support. Our team genuinely celebrates your milestones — because your success is the reason we exist.

At RoboBionics, we don’t measure our achievements in numbers. We measure them in smiles, in returned independence, and in stories that remind us why we build what we build.

Your Next Step

Taking Action

If you’ve been considering a prosthetic hand but are unsure what to expect, the demo is your safest, simplest starting point. There’s no obligation — just a chance to explore what modern prosthetics feel like.

You’ll see firsthand how your muscles communicate with the Grippy™, how comfortably it fits, and how naturally it moves. You’ll experience what it means to hold, lift, and move again with ease.

Book your free demo today at www.robobionics.in/bookdemo. Our team will guide you through every step — from appointment to fitting — with care, clarity, and respect.

A Promise You Can Trust

Every hand we build carries the same promise — world-class technology, local care, and human understanding. We don’t just restore movement; we restore confidence, pride, and hope.

From your first handshake with our team to the first handshake you make with your new Grippy™, we’ll be there — celebrating each small victory with you.

This isn’t just about prosthetics. It’s about possibility. And at RoboBionics, we’re honored to help you take hold of yours.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.