EMI Pre-Approval Before Your Prosthetic Demo: Speed Up Purchase

EMI Pre-Approval Before Your Prosthetic Demo: Speed Up Purchase

Getting a prosthetic is not just about restoring movement—it’s about reclaiming life. Every fitting, demo, and trial brings you closer to independence. But there’s one part of the journey that often slows things down: the payment process.

Many people hesitate to move forward after a demo simply because they’re unsure about finances. Waiting for loan approvals or saving for months can delay something that could change their life today. That’s where EMI pre-approval makes a real difference.

At RoboBionics, we’ve seen how pre-approving EMI (Equated Monthly Installment) plans before your prosthetic demo can completely change the experience. It removes financial stress, gives clarity, and helps you make decisions faster. In this guide, we’ll walk you through how pre-approval works, why it matters, and how it can make your prosthetic journey smoother, faster, and worry-free.

Understanding EMI Pre-Approval

What EMI Pre-Approval Really Means

EMI pre-approval simply means

EMI pre-approval simply means that your finance or loan application is checked and cleared before you even start your prosthetic demo. Instead of waiting after the demo to sort out paperwork, you already know your credit limit, repayment period, and monthly installment in advance.

This pre-approval doesn’t mean you are forced to buy. It only means that the financial side is ready when you are. Once you decide to go ahead after your demo, the purchase process becomes almost instant.

Why It Matters in Prosthetic Planning

Prosthetic devices are deeply personal. You can’t rush the decision, but once you’ve found the right fit, you shouldn’t have to wait weeks for banks or lenders to approve financing. Pre-approval removes that barrier.

When you walk into your demo with financing already sorted, you are free to focus on the experience—how the device feels, how it moves, and how it fits into your life—instead of worrying about how you’ll pay for it later.

How It Works Behind the Scenes

When you apply for EMI pre-approval, the lender checks your credit score, monthly income, and existing loans. Based on that, they decide how much they can offer you.

At RoboBionics, we work with multiple financial partners who specialize in medical devices. This makes the approval process faster and more flexible than traditional loans.

Why Financial Readiness Speeds Up Your Prosthetic Journey

Removing the Waiting Period

After your demo, if you still need to apply for financing, the process can take days or even weeks. Every document, every approval step delays your final fitting. With pre-approval, that waiting time disappears.

You can confirm your order right after your trial. This means your prosthetic is manufactured, customized, and delivered faster. For many users, this saves weeks of time and helps them get back to work or daily life sooner.

Confidence in Decision-Making

When you know your approved EMI limit, your mind is clear. You can explore the right model for your needs without second-guessing what you can or can’t afford.

This clarity brings peace during the demo. You are able to ask better questions and focus fully on how the device performs, instead of silently doing mental math.

Emotional Ease During the Demo

Trying a prosthetic for the first time is an emotional moment. It is about rediscovering movement, touch, and balance. The last thing you need in that moment is financial pressure.

Pre-approval gives you space to feel, learn, and decide without stress. It makes the experience smoother for both you and your prosthetist.

The Step-by-Step Path to EMI Pre-Approval

Step One: Gathering Basic Details

Start by collecting your basic financial information—ID proof, address proof, income documents, and bank statements. You don’t need to visit a bank; most of this can be uploaded digitally.

If you’re unsure what’s required, the RoboBionics team guides you through it. We ensure your documents are correctly submitted to avoid unnecessary delays.

Step Two: Submitting Your Application

Once your details are ready, our financing partners process your application. They check your credit history and income stability. The process usually takes one to two working days.

Since these partners already understand prosthetic financing, you don’t need to explain the product or justify its importance—they know how vital it is.

Step Three: Getting Your Pre-Approval Letter

Once approved, you’ll receive a pre-approval letter or digital confirmation. This document states your eligible loan amount, EMI tenure, and interest rate. It’s like a green light that says, “You’re ready whenever you are.”

This letter remains valid for a certain period—usually a few weeks or months—giving you flexibility to plan your demo and make your decision when you’re ready.

Choosing the Right EMI Plan

Matching Tenure to Comfort

Most EMI plans range from six months to three years.

Most EMI plans range from six months to three years. Shorter plans mean higher monthly payments but lower overall interest. Longer plans ease your monthly burden but cost slightly more in total.

Choose a balance that feels right for your income and comfort. Your goal should be peace of mind—not financial strain.

Understanding Down Payments

Many pre-approved EMI options ask for a small down payment. This shows your commitment and slightly reduces your EMI amount. Always ask your finance advisor to clarify the upfront cost before you finalize.

Flexibility and Early Payment

Some financing partners allow early repayment without penalties. If your financial situation improves later, you can pay off your EMIs faster and save on interest. This flexibility gives you control over your finances.

Why EMI Pre-Approval Builds Trust

Confidence Between You and the Clinic

When your financing is pre-approved, both you and the clinic know that your purchase can proceed smoothly. This transparency builds trust and speeds up every step after your demo.

At RoboBionics, we never rush users into decisions. But we’ve seen how those with pre-approved EMIs move forward confidently because their financial clarity supports their emotional readiness.

Avoiding Miscommunication

Sometimes, users attend demos with vague expectations about price or financing. This can cause disappointment later. EMI pre-approval sets clear boundaries—it shows what you can afford and what options fit your range.

This honesty helps you and your prosthetist make realistic choices, leading to better satisfaction in the long run.

Proof of Commitment

Pre-approval also signals your seriousness. It shows you’re genuinely planning to move forward and not just exploring. This often means you receive more personalized attention during your demo, as the clinic knows you’re ready to take the next step.

Real Stories of EMI Pre-Approval Changing Lives

When Speed Meant Getting Back to Work

Rohit, an electrician from Jaipur, lost his hand in an accident. After months of recovery, he was eager to get back to work, but every day without a prosthetic meant lost income.

He booked his prosthetic demo with us and applied for EMI pre-approval a week before the visit. By the time he came for the trial, his financing was already cleared. He loved the feel of the Grippy Bionic Hand and confirmed his purchase the same day.

Within two weeks, his prosthetic was custom-fitted and ready. He didn’t have to wait for bank calls, paperwork, or approvals. For Rohit, EMI pre-approval meant more than convenience—it meant getting his livelihood back faster.

When Confidence Came from Clarity

Meera, a college student, had lost her arm as a child. She was nervous about trying a prosthetic again as an adult because of her past experience with older models.

Before her demo, her father helped her get EMI pre-approval. During the session, she didn’t worry about cost. She focused only on how naturally the hand moved and how much better she felt using it.

That clarity made the decision simple. They confirmed the purchase right after the trial. Meera says that knowing the financial side was already taken care of helped her feel calm, confident, and excited.

When Flexibility Made the Difference

Suresh, a small business owner from Nagpur, had inconsistent monthly income. Paying for a prosthetic upfront was out of reach, but he didn’t want to delay his demo.

We guided him through pre-approval with one of our partner NBFCs that offered flexible EMIs. He chose a plan that allowed smaller payments in the first few months. The adjustment gave him time to rebuild his business while still starting his prosthetic journey.

His story shows how EMI pre-approval is not just about approval—it’s about finding a plan that works for your life.

EMI Pre-Approval vs Post-Demo Approval

The Timing Gap That Slows You Down

When users apply for financing after the demo, the process restarts from zero. The prosthetic center must wait for the bank to verify documents, approve the loan, and transfer funds. This can take up to two weeks.

During that time, the excitement and confidence from the demo can fade. Sometimes users lose momentum because of the waiting period, even when they truly want the prosthetic.

How Pre-Approval Changes the Flow

Pre-approval flips that process. Financing is ready before you even try the device. Once you’re happy with the demo, it’s just a signature away from order confirmation.

Your prosthetic can go into production immediately. You save not just time but emotional energy. The journey stays continuous and smooth.

Peace of Mind for Both Sides

Pre-approval also gives peace of mind to the clinic. The prosthetist can focus on helping you find the right fit without worrying about payment delays. You, on the other hand, can focus fully on comfort and control. Everyone involved feels more assured.

How RoboBionics Simplifies the Pre-Approval Process

Step-by-Step Guidance

We know that dealing with lenders can feel intimidating.

We know that dealing with lenders can feel intimidating. That’s why our team assists users through every stage—document collection, application submission, and tracking.

We simplify the process so you don’t need to visit banks or fill out confusing forms. Most applications can be handled online or through a quick phone call.

Partnerships with Trusted Financial Institutions

RoboBionics works with financial partners that specialize in healthcare and assistive technology loans. These lenders understand what a prosthetic means for your independence. Because of this, their approval rates are higher and their documentation is lighter compared to traditional banks.

Fast and Transparent Decisions

You don’t have to wait weeks to know your eligibility. Most of our users receive responses within 24 to 48 hours. We ensure the process remains transparent, so you always know the next step and the exact EMI you will pay.

Tailored Solutions for Every User

Every person’s financial situation is different. Whether you are a salaried professional, student, or self-employed, our partners offer plans designed for your needs. Some even have zero-cost EMI options for short-term payments.

This flexibility ensures no one has to pause their recovery journey because of financial constraints.

What You Should Know Before Applying

Your Credit Score Matters

A good credit score (usually above 650) increases your chances of approval and helps you get better interest rates. If your score is lower, don’t worry—our finance partners often have options for first-time borrowers too.

Co-Applicants Can Help

If your income is irregular or your credit score is low, having a family member as a co-applicant strengthens your case. Many users apply jointly with a spouse, parent, or sibling to improve eligibility.

Minimal Documentation

You typically need a few key documents—PAN card, Aadhaar, recent bank statements, and income proof. These are standard requirements and can be uploaded digitally for faster review.

Transparency Is Key

Always ask questions before signing any document. Understand your EMI amount, duration, and total payable value. Good financing partners will never hide terms or surprise you later.

Why Pre-Approval is Especially Useful in Medical Purchases

Medical Decisions Shouldn’t Wait

In healthcare, timing matters. When you find the right prosthetic that restores your comfort and movement, you should be able to act quickly. Pre-approval removes the pause button from your recovery journey.

Emotional Readiness Aligns with Financial Readiness

Most people feel emotionally ready to commit after their demo. Pre-approval ensures that your finances are ready too. When those two align, decisions are made from confidence, not pressure.

Encouraging Long-Term Commitment

With EMI pre-approval, you are already one step closer to full ownership. It changes your mindset from “maybe someday” to “let’s begin today.” That small mental shift can make a world of difference.

Making Prosthetics Accessible Through EMI Pre-Approval

Expanding Access Beyond Big Cities

In India, access to prosthetic clinics is still

In India, access to prosthetic clinics is still centered in large cities. People from smaller towns often have to travel long distances for demos and fittings. For them, every extra visit costs time and money.

Pre-approval changes that equation. It allows people to make faster decisions during their first visit—reducing the need for repeat trips. Someone traveling from Ranchi or Coimbatore can attend a demo, confirm their order, and return home with peace of mind, knowing that production has already begun.

Empowering Middle-Income Families

For many middle-income families, the biggest hesitation before a prosthetic purchase is not the device itself but the lump-sum payment. Pre-approved EMI options make it possible to distribute that cost comfortably over time.

Instead of postponing independence, families can start the journey now. Monthly payments as low as a few thousand rupees turn what once felt unreachable into a practical reality.

Building Equal Opportunities

Accessibility is not only about geography or price. It’s also about dignity. Every person deserves the same opportunity to regain movement, regardless of their income level. EMI pre-approval supports this belief by giving everyone a fair starting point—financially prepared and emotionally confident.

Choosing the Right Finance Partner

Look for Medical Loan Specialists

Not all lenders understand prosthetic care. Some may treat it like a general consumer product. It’s better to choose financial partners who have experience in healthcare financing. They tend to offer faster approval and easier repayment terms.

RoboBionics works with such specialized lenders. Their familiarity with medical technology helps avoid unnecessary explanations or confusion.

Compare Interest Rates Wisely

Interest rates for medical EMIs are usually lower than personal loans but can vary. Even a small difference in percentage affects your total payment over time. Ask for a breakdown of the EMI schedule before you agree to any plan.

Transparency is essential. You should always know exactly what you’ll pay—month by month—without hidden fees.

Customer Support That Cares

A good financing partner should be as responsive as your clinic. Whether it’s clarifying an installment, updating details, or handling pre-closure, customer support must feel human and helpful.

Avoid lenders who use complicated processes or rarely respond. Prosthetic care is personal, and your financial journey should be equally smooth.

The Emotional and Practical Power of Being Prepared

Shifting Focus From Money to Movement

When finances are already settled, your attention shifts from “How will I pay?” to “How will I live with this?” That change transforms your entire experience.

During the demo, your focus becomes about movement, grip, control, and comfort. You connect emotionally with the device rather than thinking about numbers. That’s the real value of EMI pre-approval—it lets you experience your prosthetic freely.

Family Discussions Become Easier

Money decisions often involve families. Pre-approval gives you a clear figure to discuss. Everyone can see what the monthly commitment will be, how long it lasts, and what benefits it brings.

This clarity reduces hesitation and builds unity. Instead of debating affordability, the conversation becomes about possibility—about how this investment will bring back independence.

Feeling in Control

Few things feel better than knowing you are in control. EMI pre-approval gives that sense of ownership. You are no longer dependent on uncertain approvals or long waiting periods. You hold the decision in your hands.

It replaces anxiety with anticipation. You walk into your prosthetic demo knowing that if it feels right, you can move forward immediately.

Planning for the Long Term

Understanding Total Ownership Cost

A prosthetic is not a one-time device—it may need servicing, upgrades, or training. While planning EMIs, keep a small budget aside for future maintenance. This ensures you stay prepared without unexpected stress later.

Keeping EMIs Comfortable

An ideal EMI should not exceed 15–20% of your monthly income. This way, it stays manageable even if expenses fluctuate. Overcommitting can cause unnecessary worry, and prosthetic ownership should never feel like a burden.

Setting Up Auto Payments

To avoid missed installments, set up auto-debit or reminders. Consistent payments also help build your credit score, which can support future medical or personal loans.

Reviewing Your Plan Yearly

If your income improves, you can shorten your EMI duration or make lump-sum payments to reduce total interest. Many of our users revisit their loan terms after six months to adjust them for better flexibility.

The Role of Clinics in EMI Support

Partnering Beyond Fittings

A good prosthetic center doesn’t stop at technology—it helps users with every aspect of the journey, including finance. At RoboBionics, we take that responsibility seriously.

We assist users in connecting with reliable lenders, preparing documentation, and even negotiating better terms. We want finances to feel like a bridge, not a barrier.

Transparency at Every Step

We believe that clarity builds trust. That’s why we explain all EMI options clearly before your demo. You always know what’s available, how long it takes, and what’s expected.

No hidden charges, no confusing jargon—just open communication so you can make an informed choice.

Supporting You After Purchase

Our relationship doesn’t end once you receive your prosthetic. We continue to support you with maintenance, upgrades, and warranty guidance. If financial adjustments are needed later, we help coordinate with lenders too.

Comparing EMI Pre-Approval with Traditional Loans

Faster, Simpler, Smarter

Traditional loans can take weeks to process.

Traditional loans can take weeks to process. They often require long forms, physical visits, and unnecessary waiting. EMI pre-approval, in contrast, is quick—often done online and linked directly to your prosthetic provider.

It is not just faster but smarter. The pre-approval is tied to your demo appointment, ensuring everything is aligned when you’re ready to make a decision.

Less Paperwork, More Progress

Since the process is digital, paperwork is minimal. Verification happens electronically, saving time and effort. You don’t need to handle multiple forms or visits.

This also means fewer errors and faster approvals. In many cases, users receive confirmation within a single working day.

Designed Around You

Traditional loans are rigid. EMI pre-approvals for prosthetics, however, are designed with users in mind. They consider real-life needs, like flexible tenure, grace periods, and early closure options.

It’s finance built to support recovery—not restrict it.

Empowerment Through Financial Readiness

Freedom to Choose What Fits Best

When you already have EMI pre-approval, you’re free to explore multiple prosthetic options without hesitation. You can test different models, understand their features, and select the one that feels most natural—not the one that fits your wallet in the moment.

This freedom to choose is powerful. It means your decision is based on comfort, technology, and performance rather than price pressure. That’s what real empowerment feels like—having the ability to pick what’s right for your body and your future.

Confidence During the Demo

EMI pre-approval shifts your mindset from hesitation to confidence. Instead of asking, “Can I afford this?” you ask, “Is this the one for me?” That simple shift creates a more focused, positive experience during your demo.

Confidence is contagious. When you’re assured, your prosthetist can focus on personalization instead of explaining payment options. This allows the session to flow naturally—like a conversation, not a transaction.

Dignity in Decision-Making

Finances are deeply personal. Many people feel uncomfortable discussing money during medical decisions. Having pre-approval keeps those discussions short and professional. You walk into the clinic prepared, respected, and ready.

This approach preserves dignity for every user. You’re not asking for time to figure things out—you’re taking charge of your own journey.

The Social Impact of Financial Accessibility

Creating a More Inclusive India

Access to advanced prosthetics shouldn’t be limited to those who can afford immediate full payments. EMI pre-approval opens doors for students, daily-wage earners, and families from smaller towns who want modern prosthetics but need flexible options.

By making financial access easier, we create a more inclusive ecosystem—one where technology reaches everyone who needs it, not just those who can pay upfront.

Reducing Emotional Stress in Families

Money stress can often overshadow joy. Families already coping with medical challenges shouldn’t have to face financial anxiety too. EMI pre-approval gives them breathing space.

They can plan budgets calmly, without emotional strain. Parents helping a child, or children supporting an elder, feel relieved when they see a clear monthly plan instead of a large bill. This sense of relief restores hope and positivity.

Building Trust in Indian Health-Tech

As more users experience seamless EMI support, trust in Indian prosthetic companies grows. It proves that healthcare in India can be both compassionate and accessible.

When people see that companies like RoboBionics care about affordability, they begin to view advanced prosthetics not as a luxury, but as a right. This perception shift is transforming how India looks at assistive technology.

The Growing Role of Fintech in Prosthetic Care

Instant Decisions Through Technology

Fintech—financial technology

Fintech—financial technology—is changing how medical loans are approved. What once took weeks now happens in hours. Automated checks, digital document uploads, and AI-based verification make approvals faster and more accurate.

For prosthetic users, this means shorter waiting times and less paperwork. Fintech brings efficiency where it matters most—at the intersection of healthcare and hope.

Personalized EMI Offers

Modern lenders use data smartly. They assess your ability to pay and design EMI plans that match your income patterns. For example, if you’re self-employed with fluctuating income, your EMI plan might have flexible payment windows.

This personalization ensures that no one is left out because of non-traditional income sources.

Secure and Transparent Transactions

Fintech platforms are also safer. With encrypted systems, you don’t have to worry about sharing sensitive financial data. The entire process—from application to approval—is secure and traceable.

Transparency builds confidence, and confidence builds faster decisions.

The Emotional Side of Financial Preparedness

Replacing Fear with Anticipation

Before pre-approval systems existed, people often delayed prosthetic decisions for months, sometimes years. They feared rejection, heavy paperwork, or unmanageable loans.

Now, those fears are replaced with anticipation. Pre-approval gives you something to look forward to—a plan, a timeline, and a clear path ahead. Instead of waiting, you prepare for the next step.

Empowering Independence

For many, this is about more than money—it’s about pride. Managing your own finances, choosing your own device, and saying “yes” on your own terms builds emotional strength.

It’s not just a prosthetic purchase—it’s a declaration of independence. EMI pre-approval quietly supports that independence by giving you the tools to make decisions confidently.

A Journey Without Delay

Time is precious when it comes to recovery. Every extra week without a prosthetic is a week of missed practice, adaptation, and progress. Pre-approval ensures there’s no gap between your demo and your next step.

It keeps your momentum alive. When motivation meets readiness, transformation happens quickly.

Preparing for the Future

The Rise of Accessible Healthcare Financing

The future of healthcare in India is moving toward inclusivity. From prosthetics to rehabilitation, financing will become an integral part of medical services.

Soon, every major prosthetic provider will have built-in EMI partners, cashless tie-ups, and flexible payment plans. What’s rare today will soon be standard practice.

Making Prosthetic Demos Seamless

In the near future, you may book a demo and apply for EMI approval in the same click. Clinics will check your eligibility instantly, ensuring that when you arrive for the demo, everything is ready.

No waiting. No back-and-forth. Just one smooth, human-centered process from start to finish.

The Role of RoboBionics

At RoboBionics, we see this change as more than convenience—it’s a movement. We’re building an ecosystem where financial and medical readiness work together.

Our goal is simple: when you’re ready to take your demo, every obstacle—emotional, physical, or financial—should already be out of the way.

Conclusion

A prosthetic demo is a moment of possibility. It’s where hope meets reality—where you feel what life can be again. EMI pre-approval ensures that nothing interrupts that moment.

It gives you the freedom to decide immediately, the confidence to move forward, and the peace of knowing that your finances are already aligned with your dreams.

At RoboBionics, we believe every person deserves that freedom. Whether you’re a student, professional, or parent, your journey toward independence should be smooth and supported. That’s why we make EMI pre-approval simple, transparent, and accessible for everyone.

When financial readiness meets emotional readiness, transformation becomes unstoppable. You don’t just buy a prosthetic—you take back your movement, your strength, and your confidence.

Book your prosthetic demo with RoboBionics today and ask our team about EMI pre-approval. Together, we’ll make sure that when your prosthetic feels right, you can say “yes” immediately—because independence should never have to wait.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.