Demo Day Timeline: From EMG Test to Grip Practice

Demo Day Timeline: From EMG Test to Grip Practice

The idea of a prosthetic demo day can stir up many emotions. You might feel curious, nervous, hopeful, or even doubtful about what will happen once you walk into the clinic. Will it be too technical? Will it be tiring? Will you actually get to try the device, or will it just be a discussion?

At RoboBionics, we know how important clarity is. That is why a demo day is carefully designed to move step by step, starting with simple checks and ending with you trying the prosthetic in real-life tasks. From the first EMG test that shows how your muscles talk to sensors, to the moment you hold a cup or grip a pen again, every stage is planned to teach, reassure, and inspire.

This article will take you through that full journey in detail. Think of it as your personal timeline of what happens on demo day. By the time you finish reading, you will not only know what to expect—you will also know how to prepare, how to make the most of your time, and how to leave with confidence about your next steps.

Arriving at the Clinic and Starting the EMG Test

The welcome moment

When you arrive at the clinic for your demo day

When you arrive at the clinic for your demo day, the atmosphere matters. A good clinic makes sure you feel comfortable the moment you step inside. Someone greets you, confirms your booking, and helps with any paperwork. This might sound small, but it helps reduce nerves and sets the tone for the rest of your visit.

You are then guided to the demo area. Here, the prosthetist and trainer introduce themselves. They will be your main partners through the day. Their job is not only to check your signals and adjust the device but also to answer your questions and explain things in simple words.

Why the EMG test comes first

The EMG test is usually the starting point of demo day. EMG stands for electromyography, which is the way sensors read your natural muscle signals. When you imagine opening or closing your hand, your muscles send tiny electrical signals. Electrodes on your skin capture these signals and send them to the prosthesis.

Doing this test at the beginning helps the prosthetist see how strong and clear your signals are. It also shows where electrodes should be placed for the best results. Without this step, the prosthesis might feel unresponsive or tiring to control.

Preparing your skin for sensors

Before electrodes are placed, the prosthetist checks the skin on your limb. They may clean it gently with an alcohol wipe to remove sweat or oil. This ensures better contact and clearer signals. If there are scars or sensitive spots, they avoid those areas.

You may feel small stickers or pads being attached to your skin. These are the electrodes. They are soft and painless, and they sit snugly against your muscles. This part takes only a few minutes but makes a big difference in accuracy.

Watching your signals on the screen

Once the electrodes are in place, you are asked to flex your muscles. You might imagine making a fist or opening your hand. On the screen in front of you, you will see bars or lines moving as the sensors pick up your signals.

This is often the first “aha” moment of demo day. Many people feel amazed to see their thoughts turned into visible signals. It shows that even without a hand, your muscles are still active and ready to control a prosthesis.

Testing different muscle actions

The prosthetist then guides you to try different muscle actions. For example, one signal might represent closing the hand, another for opening, and a short hold might be used to switch grips. You practice these slowly at first.

This stage is not about perfection—it is about finding the clearest, most natural signals your body can produce. Sometimes, the prosthetist may move an electrode slightly to improve accuracy. These small adjustments make later stages smoother.

Learning about rest signals

One of the most important parts of the EMG test is learning about rest. Rest is not “doing nothing.” It is a signal in itself—a calm, steady state that tells the prosthesis to stay still. Without a good rest signal, the device might move when you don’t want it to.

You practice relaxing your muscles fully and holding that stillness. The prosthetist checks the screen to ensure the rest signal is flat and stable. This prepares you for better control during grip practice later.

How long the EMG test takes

The full EMG test usually lasts around 15 to 30 minutes. It depends on how quickly your signals are identified and calibrated. If you have strong, clear signals, it may be fast. If your signals are weaker or inconsistent, the prosthetist takes more time to adjust.

Either way, this step is essential. It lays the foundation for everything that follows. Think of it as tuning an instrument before playing music. Without tuning, the performance would not sound right.

Emotional reactions during the test

It is common to feel emotional during the EMG test. Seeing your muscle signals on the screen can bring a sense of pride and relief. Many people realize for the first time that their body is still capable of control, even after amputation.

Others may feel nervous if the signals seem weak at first. The prosthetist will reassure you that this is normal. With practice, signals almost always improve. The important thing is not to judge yourself but to treat this as the start of learning.

Socket Trial and Calibration

Why the socket matters

After the EMG test, the next big step of demo

After the EMG test, the next big step of demo day is the socket trial. The socket is the part of the prosthesis that holds your limb. Even the most advanced sensors and motors won’t help if the socket doesn’t fit well. Comfort, control, and long-term success all begin with how the socket hugs your limb.

A trial socket is usually transparent or semi-transparent. This allows the prosthetist to see exactly where your skin is pressing against the material and where there may be extra space. These details help them make adjustments before you ever move on to the final design.

First fitting of the trial socket

The prosthetist gently guides your limb into the trial socket. You may feel snugness as it settles into place, but it should not be painful. The goal is a secure fit that feels supportive without cutting off circulation or pinching.

Once it is on, you are asked to sit, stand, or gently move your arm. This helps the team see how the socket responds to your natural motion. They may look for gaps, tilts, or uneven pressure points.

Adjusting for comfort

Discomfort is not ignored during a trial. If you feel pressure on a scar or sharpness at the edge, the prosthetist makes small adjustments. Sometimes it is as simple as trimming a section or adding a soft liner.

This process may be repeated a few times until the fit feels stable and comfortable. Remember, the trial socket is not the final one. It is meant to be a learning tool. Every piece of feedback you give helps shape the final device.

Alignment checks

Once comfort is established, alignment becomes the focus. Alignment means how the prosthesis lines up with the rest of your body. A slight tilt may not seem important at first, but over time it can cause shoulder strain, back pain, or inefficient movements.

The prosthetist checks your posture while you wear the socket. They may ask you to lift, reach, or rotate. Watching these movements shows whether the prosthesis is aligned properly or needs adjustment.

Adding electrodes to the socket

With the socket in place, the prosthetist positions electrodes inside it. These electrodes are placed at the exact points where your EMG test showed strong signals. They must be stable and consistent, even when you move.

This is where the trial socket proves its worth. By testing electrode positions now, the prosthetist ensures that when the final prosthesis is built, the sensors are already in the best spots for accuracy.

Calibrating the signals

Calibration is the process of teaching the prosthesis to understand your muscle signals. You will be asked to perform certain actions—open, close, rest, and sometimes switch grips. The system records these signals and learns what they mean for you specifically.

Calibration usually takes only a few minutes but may be repeated if the signals drift or if electrode contact changes. The goal is reliability. When you think “open,” the prosthesis should always open. When you think “rest,” it should always stay still.

Practicing the rhythm of control

During calibration, you also begin to practice the rhythm of control. For example, you may learn that to switch grips, you need to hold a signal for a short pause before returning to rest. This rhythm—signal, pause, rest—feels awkward at first but quickly becomes second nature.

The prosthetist may guide you to repeat the same action several times. Repetition is not about speed—it is about building consistency. Clear signals now mean smoother movements later during grip practice.

Checking reliability across movements

After calibration, you test your signals in different positions. You may be asked to sit, stand, or turn slightly. This ensures that electrodes stay stable and signals don’t weaken when your posture changes.

If the prosthetist notices inconsistency, they adjust electrode placement or socket fit. This step prevents problems later, when you will be using the prosthesis in real-life, unpredictable movements.

The importance of rest calibration

Rest is often the hardest part to master. Without a steady rest signal, the prosthesis might activate when you don’t want it to—while talking, walking, or even laughing. That is why the prosthetist spends extra time teaching you to relax your muscles fully.

You may practice deep breathing and muscle relaxation to achieve this calm state. The system records it as your baseline, ensuring the prosthesis stays still unless you actively send a command.

Emotional impact of the socket trial

For many people, wearing a trial socket is emotional. It is the first time they feel something resembling a hand or limb again. Even though it is temporary, the sense of completeness can be powerful.

At the same time, small discomforts may bring frustration. Remember that this stage is meant for finding and fixing those issues. Every adjustment made today prevents bigger problems tomorrow.

How long calibration takes

The entire socket trial and calibration stage usually takes 30 to 60 minutes. It may feel longer because of the careful adjustments and repeated tests. But this time is well spent—it ensures the prosthesis is tuned to your body and ready for grip practice.

Grip Practice and Everyday Tasks

Moving from signals to action

Once your signals are calibrated

Once your signals are calibrated and the socket feels secure, the most exciting stage begins: grip practice. This is when you first see your muscle signals transformed into real movement. It is no longer lines on a screen or quiet adjustments inside a socket—it is an actual hand responding to you.

The prosthetist connects the trial hand to the socket. They check once more that electrodes are in place and that the device powers on smoothly. Then they guide you to begin with simple movements like open and close.

The first open and close

Your first command to open or close the prosthetic hand is a milestone. The device may move slowly at first, and you may feel unsure if you did it right. But when you realize the movement came directly from your muscle signal, the moment feels unforgettable.

Some users laugh, some tear up, and others sit quietly, taking it all in. However you respond, it is a powerful step forward in your journey toward independence.

Practicing control with repetition

Once you succeed in making the hand open and close, the prosthetist asks you to repeat it several times. Repetition builds muscle memory and helps you learn the rhythm of signal, pause, and rest.

At first, your movements may be inconsistent. Sometimes the hand may not respond, or it may respond too strongly. This is normal. With each attempt, the control becomes smoother. The prosthetist adjusts sensitivity settings if needed, so the device feels natural rather than forced.

Introducing grip patterns

Modern bionic hands like Grippy come with multiple grip patterns. Each one is designed for a specific task—like holding a phone, lifting a bag, or typing on a keyboard. During grip practice, the prosthetist introduces you to these grips one by one.

You may start with a power grip, which feels strong and secure, perfect for carrying objects. Then you move to a tripod grip, which mimics how we hold a pen or utensil. With each grip, you practice activating and releasing it until it feels steady.

Using everyday objects

Grip practice becomes more meaningful when you try real objects. The prosthetist may hand you a cup of water, a spoon, or even your mobile phone. You test how the prosthesis holds these items, how secure it feels, and whether adjustments are needed.

Holding an object again—especially one tied to your daily routine—creates a powerful sense of possibility. You realize the prosthesis is not just about movement; it is about restoring the small freedoms of daily life.

Practicing with different weights

Once you are comfortable with light objects, the prosthetist may introduce slightly heavier ones, like a water bottle or a small bag. This helps you understand how the prosthesis distributes weight and how much effort you need to maintain control.

Testing with different weights also reveals if the socket fit or alignment needs adjustment. It is better to notice these issues during demo day than after weeks of use.

Fine control and precision tasks

After practicing basic grips, you move to more delicate tasks. These may include picking up coins, holding a piece of paper, or pressing buttons. Precision tasks teach you how to manage smaller muscle signals and maintain control without over-activating the device.

This stage often takes patience. It is common to drop objects or miss grips at first. But with each attempt, your confidence grows, and your control improves.

Combining movement and posture

Grip practice is not only about the hand. The prosthetist also observes your posture. They check if you are raising your shoulder too much, twisting your back, or straining your neck. These habits may feel small now but can cause discomfort later.

By correcting posture early, you learn to use the prosthesis efficiently. The goal is to integrate it into your natural movement, not to build awkward compensations.

Learning safe release

Just as important as gripping is learning to release objects safely. During practice, you are guided to let go slowly and steadily. This prevents accidents like dropping a fragile cup or letting something slip onto your foot.

Safe release is part of building confidence. When you trust that the prosthesis will release objects smoothly, you feel freer to use it in daily life.

Emotional impact of grip practice

For many users, grip practice is the emotional highlight of demo day. It is the moment when theory becomes reality. The cup in your hand, the pen between your fingers, the bag hanging from your grip—these are small actions that feel like big victories.

Some people describe it as rediscovering independence. Others say it feels like regaining a part of themselves. Whatever your reaction, grip practice shows what is possible, and it often sparks the motivation to continue with training and fittings.

How long grip practice lasts

Grip practice usually takes 30 to 45 minutes, depending on how quickly you adapt. Some people need longer to build comfort with signals, while others progress faster. The prosthetist adjusts the pace based on your needs, never rushing you but also not holding you back.

By the end of this stage, you have a clear taste of how the prosthesis will support you in real life. It is not the final fit yet, but it is enough to show you that independence is within reach.

Wrapping Up Demo Day – Reflections, Next Steps, and Building Confidence

Reviewing the whole experience

As grip practice winds down, the prosthetist invites you to sit and reflect. This is not a quick goodbye but an important part of demo day. The team wants to know how you felt—what was exciting, what was difficult, and what left you unsure. Your feedback guides the next steps.

For many, this is the first time in months or even years that they have held everyday objects again. Sharing how that felt is as valuable as discussing socket comfort or signal clarity. Clinics like RoboBionics use both technical and emotional feedback to shape your journey forward.

Going over comfort and adjustments

Before ending the session, the prosthetist checks comfort once more. They ask if any part of the socket caused rubbing, if electrodes slipped, or if you noticed discomfort during grips. These small details matter, because they prevent bigger issues later.

You may also be asked to rate how natural the movements felt. Was it tiring to activate signals? Did rest feel stable? Did the weight of the prosthesis feel manageable? Honest answers here shape your training and final fit.

Discussing training needs

No demo ends without a conversation about training. The prosthetist explains that what you achieved today is just the beginning. Building fluency with a prosthesis requires practice over weeks or months.

You may be introduced to a training schedule—sessions at the clinic, exercises at home, and perhaps digital tools like our gamified rehabilitation app. The trainer will stress that practice does not need to be long, but it should be consistent. Even ten minutes a day can make a big difference over time.

Mapping out the next visits

The next part of the discussion is planning your journey forward. You learn about trial fits, final sockets, and follow-up sessions. The team explains the timeline, so you know what to expect.

Some people move quickly from demo to trial fit. Others take more time to arrange finances, get family support, or build muscle strength. There is no fixed rule—the path is shaped around your needs.

Talking openly about cost

Cost is always part of the conversation. A transparent clinic will give you a clear breakdown—device, socket, training, service, and warranty. They will also guide you on funding support, whether through insurance, NGOs, or CSR programs.

You may feel nervous during this part, but it is better to ask every question now. Can parts be replaced locally? Is there an annual service fee? What happens if something breaks? The more clarity you have, the easier it is to commit.

Encouraging questions

The end of demo day is the best time to ask lingering questions. Many people hesitate earlier, worried they might look unprepared. But the prosthetist expects questions now.

Ask about device durability, travel with the prosthesis, or how it behaves in India’s hot and humid weather. Ask about water resistance, battery life, and cosmetic covers. Every detail you clarify today saves surprises later.

Emotional reflection

Demo day can leave you feeling emotional. For some, it is joyful—finally seeing hope made real. For others, it is overwhelming—realizing how much work still lies ahead. Both feelings are valid.

The clinic staff understands this. They may give you a quiet moment, or they may offer encouragement, reminding you that this is just the first step. Walking out of the clinic with even a glimpse of independence is already a victory.

Building confidence for the journey ahead

Confidence is the greatest gift of demo day. You may not have mastered control yet, but you have seen what is possible. That vision is powerful. It gives you motivation to commit to training, to push through challenges, and to trust the process.

The prosthetist will remind you that learning takes time. But with every practice session, every adjustment, and every follow-up, the prosthesis becomes more natural. What feels new today will feel routine tomorrow.

Leaving with clarity

By the time you leave, you should have three things in hand: a clear sense of how the prosthesis works with your body, a training plan for the coming weeks, and a realistic understanding of costs and timelines.

You may not walk out with a final device, but you walk out with knowledge, experience, and direction. That clarity is what transforms demo day from a simple appointment into a turning point.

Tactical Advice for Making the Most of Demo Day

Preparing your mindset before you arrive

A demo day is not a race or a final exam

A demo day is not a race or a final exam. It is an exploration. Walking in with the right mindset makes all the difference. If you expect to master control immediately, you may feel frustrated. If you treat it as a learning experience, every small success feels like progress.

Remind yourself that this is only the beginning. The prosthesis will feel new and sometimes awkward, but awkwardness is part of learning. Patience is your strongest tool.

Setting personal goals

Before you leave home, write down one or two personal goals. Maybe it is holding a cup, typing a short word, or even just seeing your signals on a screen. Small goals keep your focus clear during the demo.

When you achieve them, celebrate. These small wins build confidence and give you energy for the larger steps ahead.

Planning your travel

India’s roads and traffic can be unpredictable. Reaching your demo on time means planning carefully. Aim to arrive at least 30 minutes early. This buffer removes stress from unexpected delays.

If you are coming from another city, check if the clinic can schedule you in the morning. This gives you time for the demo and a relaxed journey back home. It also avoids evening fatigue, when your energy levels may dip.

Packing essentials

Carry your documents in a single folder. Bring your Aadhaar or ID, any medical reports, and a personal note of goals. Wear comfortable clothing—short sleeves for upper limb demos, shorts or loose pants for lower limb demos.

It is also wise to pack a small bottle of water, a light snack, and a spare T-shirt. Demo sessions can make you sweat, especially if you are nervous. A change of clothes keeps you comfortable.

Involving family early

If possible, bring a family member along. They offer emotional support and help remember instructions. Sometimes they notice small details—like your posture or expression—that you may miss.

Their presence also makes the journey easier at home. They learn what daily care looks like, how to check for skin irritation, and how to support you during training. The earlier they are involved, the smoother the road becomes.

Managing emotions on demo day

It is common to feel a mix of excitement and fear. Some people laugh when they see their prosthetic hand move for the first time. Others cry. Both reactions are natural. Allow yourself to feel without embarrassment.

If anxiety builds, ask for a pause. Clinics like RoboBionics are prepared for this. They know that demo day is not just technical—it is deeply emotional. Taking a moment to breathe can make the rest of the session more meaningful.

Treating the demo as practice, not performance

Think of demo day as practice, not performance. No one expects you to be perfect. The prosthetist wants to see how your body responds, not how skilled you are. Mistakes are not failures—they are valuable feedback that helps shape the final fit.

The more open you are about difficulties, the better the prosthetist can adjust the device. Honesty is your ally.

Recording your thoughts

After the session, write down or record your impressions. What felt easy? What felt difficult? What surprised you?

You might think you will remember, but emotions often blur details. A short note or voice memo helps you reflect later and makes your next visit more productive.

Thinking beyond the demo

A demo shows what is possible today, but success depends on what happens after. Think ahead about training, follow-up visits, and long-term care. Ask yourself if you are ready to commit the time and effort required.

This reflection is not to discourage you but to prepare you. Prosthetic success is not only about technology—it is about consistent practice and patience.

Building financial clarity

Finances can feel like a heavy topic, but clarity here removes stress. During demo day, ask about the full cost—not just the device but also service, training, and maintenance.

Check if the clinic partners with insurance providers, NGOs, or CSR programs. Ask how often parts may need replacement and whether they are available locally. Planning these details now ensures you are not caught off guard later.

Planning for follow-up training

A demo cannot replace real training. Expect to return for multiple sessions. Each one builds on the last, strengthening your control and making the prosthesis feel natural.

Ask the prosthetist what exercises you can start at home. Sometimes even simple muscle strengthening or relaxation practice can improve your control before the final fit.

Keeping hope alive

The most valuable advice is to keep your hope alive. A prosthesis does not just give movement—it gives back confidence, dignity, and independence. Demo day is proof of that.

Yes, there will be challenges, but each challenge is a step forward. With the right mindset, preparation, and support, you will move from demo to daily use, and from doubt to confidence.

Conclusion

Demo day is more than a technical trial—it is a turning point. From the first EMG test to socket calibration, from grip practice to reflections at the end, every stage is designed to give you clarity and confidence.

The day teaches you that your body is still capable of sending signals. It shows you that technology can translate those signals into movement. It allows you to hold objects again and imagine a future of independence.

But most of all, demo day proves that you are not alone. A team is there to guide you, your family is there to support you, and your own determination is there to carry you forward.

At RoboBionics, we believe every demo is not just about trying a prosthesis—it is about opening a door to dignity and freedom. If you are ready to take that step, you can book your demo today at: https://www.robobionics.in/bookdemo/

Your journey begins with one day. And that one day can change everything.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

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6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.