Cybersecurity in Prosthetics: Protecting Your Bionic Limb

Bionic prosthetics have transformed lives, offering advanced functionality, seamless integration with the human body, and a level of mobility that was once unimaginable. However, with the rise of smart prosthetics—devices equipped with sensors, connectivity, and artificial intelligence—a new challenge has emerged: cybersecurity.

Much like smartphones or smart home devices, bionic limbs that rely on digital technology are vulnerable to cyber threats. From data breaches to malicious hacking, the risks associated with connected prosthetics are real and potentially harmful.

The Rise of Smart Prosthetics and Their Vulnerabilities

Smart prosthetics represent a significant leap forward in assistive technology. These devices are equipped with advanced features such as myoelectric controls, machine learning, and Bluetooth connectivity, enabling users to perform complex tasks with precision and ease. However, the same features that make these prosthetics revolutionary also expose them to cyber risks.

How Smart Prosthetics Work

Smart prosthetics rely on a combination of hardware and software to function. Sensors embedded in the prosthetic detect electrical signals from the user’s muscles or nerves, translating them into commands that control movement.

Connectivity features, such as Bluetooth or Wi-Fi, allow the device to sync with companion apps, enabling users to customize settings, monitor performance, and receive software updates.

While these technologies enhance functionality, they also create entry points for cyberattacks. For instance, an unsecured Bluetooth connection could allow unauthorized access to the device, while outdated software might leave it vulnerable to malware.

Potential Risks

The consequences of a cyberattack on a smart prosthetic can range from inconvenience to serious harm. Unauthorized access to the device could disrupt its functionality, causing erratic movements or rendering it inoperable.

In more severe cases, cybercriminals could exploit the device to collect sensitive data, such as the user’s health information or location.

For businesses, addressing these vulnerabilities is not just a technical challenge—it’s a responsibility. Users trust that their prosthetics are safe and reliable, and any breach of that trust could have significant implications for both the user and the company.

Potential Risks

Why Cybersecurity Matters in Prosthetics

The integration of digital technology into prosthetics has blurred the line between the physical and digital worlds. As these devices become more connected, the need for robust cybersecurity measures becomes increasingly important.

Protecting User Privacy

Smart prosthetics often collect and transmit sensitive data, including health metrics, movement patterns, and usage habits. Without proper safeguards, this data could be intercepted or stolen, putting the user’s privacy at risk.

For example, a hacker could access location data to track a user’s movements, or exploit health information for identity theft.

Manufacturers must prioritize data encryption and secure communication protocols to protect user privacy. By ensuring that data is stored and transmitted securely, companies can minimize the risk of breaches and build trust with their users.

Ensuring Device Reliability

For users, the reliability of their prosthetic is non-negotiable. A cyberattack that disrupts functionality could have immediate and serious consequences, particularly for individuals who rely on their prosthetics for daily activities or safety.

For instance, a compromised prosthetic leg could malfunction while the user is walking, leading to a fall or injury.

Similarly, a hacked prosthetic arm could lose its grip on an object, causing accidents or damage. Ensuring that devices are resilient to cyber threats is essential for maintaining user confidence and safety.

Addressing Ethical Considerations

As prosthetics become more integrated with the human body, the ethical implications of cybersecurity take on greater significance. Users must feel confident that their devices are not only functional but also secure from external interference.

For businesses, this means adopting a proactive approach to cybersecurity, incorporating best practices into every stage of the product lifecycle.

Transparent communication about security measures and ongoing updates demonstrates a commitment to user safety and ethical responsibility.

Addressing Ethical Considerations

How Cyberattacks on Prosthetics Can Happen

Understanding the mechanisms through which prosthetics can be compromised is crucial for developing effective defenses. Cyberattacks on prosthetic devices often exploit vulnerabilities in hardware, software, and communication channels.

Exploiting Communication Channels

Many smart prosthetics rely on Bluetooth, Wi-Fi, or other wireless technologies for connectivity. While these features enable convenient interactions with companion apps and other devices, they can also become points of vulnerability.

For example, an attacker could intercept an unsecured Bluetooth connection, gaining unauthorized access to the device. Once connected, they could manipulate the prosthetic’s settings, disrupt its functionality, or even lock the user out entirely.

Securing these communication channels is essential. Businesses must implement encryption protocols that prevent unauthorized access and ensure that connections are secure before data is exchanged.

Encouraging users to enable security features, such as two-factor authentication or password protection, further reduces risk.

Targeting Software Weaknesses

Outdated or poorly designed software can create opportunities for cyberattacks. If a prosthetic’s firmware is not regularly updated, it may contain vulnerabilities that hackers can exploit. Similarly, apps that lack secure coding practices could expose users to malware or phishing attempts.

For manufacturers, adopting a proactive approach to software security is critical. Regular updates that address known vulnerabilities, rigorous testing before deployment, and swift responses to emerging threats are key strategies for maintaining device integrity.

Malware and Ransomware Threats

As prosthetics become increasingly connected, they are not immune to the broader threats facing the Internet of Things (IoT) ecosystem. Malware and ransomware attacks, which have historically targeted computers and smartphones, can now affect smart prosthetics.

In a ransomware scenario, an attacker could lock the prosthetic’s functionality and demand payment for its release. Such an incident not only disrupts the user’s daily life but also raises significant ethical and legal concerns.

Businesses can mitigate these risks by adopting robust cybersecurity frameworks, conducting regular audits, and educating users about recognizing and avoiding potential threats.

Malware and Ransomware Threats

Strategies for Enhancing Cybersecurity in Prosthetics

Addressing cybersecurity in prosthetics requires a multi-faceted approach that involves manufacturers, users, and policymakers. By implementing comprehensive security measures, companies can protect their devices while building trust and confidence among their users.

Embedding Security in the Design Process

Cybersecurity should not be an afterthought—it must be integrated into every stage of the design and development process. This includes choosing secure hardware components, implementing encrypted communication protocols, and designing software with minimal attack surfaces.

For example, manufacturers can include tamper-resistant chips that prevent unauthorized modifications to the device’s firmware. Similarly, designing apps with secure coding practices and encryption ensures that data is protected both in transit and at rest.

By embedding security into the foundation of their products, businesses can reduce the likelihood of vulnerabilities and create a more resilient user experience.

Partnering with Cybersecurity Experts

Given the complexity of cybersecurity, partnering with experts in the field can provide valuable insights and solutions. Cybersecurity professionals can conduct penetration testing to identify weaknesses, develop custom security solutions, and provide ongoing monitoring for potential threats.

Collaborations with cybersecurity firms also demonstrate a commitment to user safety, enhancing the company’s reputation and fostering trust. For businesses, these partnerships are an investment in long-term success and risk mitigation.

Educating Users on Cybersecurity Best Practices

While manufacturers play a critical role in ensuring device security, users also have a responsibility to protect their prosthetics. Educating users about cybersecurity best practices empowers them to recognize and mitigate risks.

Promoting Safe Usage Habits

Users should be encouraged to follow simple but effective security practices, such as:

  • Keeping firmware and companion apps up to date to benefit from the latest security patches.
  • Avoiding public or unsecured Wi-Fi networks when using connected features.
  • Monitoring for unusual device behavior and reporting any suspected issues to the manufacturer.

Manufacturers can provide resources such as user guides, tutorials, and workshops to educate users about these habits. Clear communication about the importance of cybersecurity ensures that users feel informed and supported.

Addressing Cybersecurity Challenges for Businesses

For manufacturers of smart prosthetics, cybersecurity is not just a technical requirement—it’s a cornerstone of trust and reputation. Addressing cybersecurity challenges proactively can position businesses as leaders in innovation while ensuring the safety and satisfaction of their users.

Implementing a Continuous Monitoring Framework

The cyber threat landscape is constantly evolving, and static security measures are no longer sufficient. Businesses must adopt a continuous monitoring framework that actively scans for vulnerabilities, unusual activity, or potential breaches.

This approach involves deploying automated tools to detect anomalies in device behavior, as well as regular software updates to patch any vulnerabilities. By providing ongoing monitoring and maintenance, manufacturers can ensure their devices remain secure against emerging threats.

For users, this translates into peace of mind, knowing their prosthetics are protected in real time. Communicating these efforts through transparent policies and user notifications reinforces trust in the brand and its commitment to safety.

Encouraging a Culture of Cybersecurity

Within the organization, fostering a culture of cybersecurity is essential for staying ahead of threats. Employees across all departments—from R&D to customer support—should be trained to understand the importance of security and their role in maintaining it.

For instance, development teams should prioritize secure coding practices, while customer service teams should be equipped to handle reports of suspicious activity. Creating a cross-functional task force dedicated to cybersecurity ensures that it remains a top priority throughout the company.

For businesses, engaging users as part of this culture is equally important. Offering feedback channels where users can report security concerns or suggest improvements creates a collaborative environment and demonstrates a user-first approach to security.

Encouraging a Culture of Cybersecurity

Collaborating with Policymakers and Industry Leaders

Cybersecurity in prosthetics is a shared responsibility that extends beyond individual manufacturers. By collaborating with policymakers, industry leaders, and standards organizations, businesses can contribute to the development of best practices and regulations that protect users.

Establishing Industry Standards

Currently, the cybersecurity landscape for prosthetics lacks comprehensive industry-wide standards. Manufacturers have the opportunity to work with regulatory bodies and professional organizations to establish guidelines for secure design, testing, and operation.

For example, creating a standardized protocol for encrypted communication between devices and apps could prevent inconsistencies that lead to vulnerabilities. Similarly, defining baseline security requirements for smart prosthetics ensures that all manufacturers adhere to a minimum standard of protection.

Being actively involved in these initiatives allows businesses to shape the regulatory environment while demonstrating their leadership and commitment to user safety.

Advocating for Cybersecurity Awareness

In addition to setting standards, businesses can collaborate with advocacy groups and educational institutions to raise awareness about cybersecurity in prosthetics.

Hosting workshops, webinars, or public campaigns helps inform both users and the broader community about the importance of securing these advanced devices.

For example, a webinar featuring cybersecurity experts and prosthetic users could explore common threats and practical solutions, empowering attendees with actionable knowledge.

Such initiatives not only benefit users but also position the company as a thought leader in the field.

Preparing for the Future of Smart Prosthetics

As smart prosthetics continue to evolve, their integration with advanced technologies such as artificial intelligence, neural interfaces, and cloud-based systems will create new opportunities and challenges for cybersecurity. Businesses must anticipate these trends and adapt their strategies to remain effective.

Integrating AI for Threat Detection

Artificial intelligence (AI) has the potential to revolutionize cybersecurity by enabling devices to detect and respond to threats autonomously. For smart prosthetics, this means embedding AI algorithms that analyze data in real time to identify unusual patterns or potential breaches.

For example, a prosthetic arm could use AI to detect unauthorized commands or unexpected activity, automatically locking its functionality until the issue is resolved. This proactive approach minimizes the impact of cyberattacks and enhances user safety.

Businesses that invest in AI-driven security solutions can differentiate their products as cutting-edge and highly reliable, appealing to tech-savvy users who prioritize both functionality and protection.

Exploring Blockchain for Data Security

Blockchain technology offers a promising solution for securing data generated by smart prosthetics. By creating an immutable record of transactions and interactions, blockchain ensures that data cannot be tampered with or accessed without proper authorization.

For instance, a blockchain-based system could securely log firmware updates, user activity, and data exchanges between the prosthetic and its companion app. This transparency not only strengthens security but also fosters user trust by providing a clear record of device interactions.

For businesses, adopting blockchain represents a forward-looking approach to cybersecurity that aligns with the growing emphasis on data integrity and accountability.

Exploring Blockchain for Data Security

Future-Proofing Cybersecurity in Prosthetics

As the integration of technology and prosthetics becomes more advanced, the need to future-proof cybersecurity strategies becomes paramount. Businesses must look beyond current threats and prepare for the next wave of challenges and opportunities. Proactively addressing these issues ensures that devices remain secure, reliable, and trusted for years to come.

Adapting to Neural Interface Technologies

One of the most promising developments in smart prosthetics is the integration of neural interfaces, which connect directly to the user’s nervous system.

These interfaces enable seamless communication between the brain and the prosthetic, allowing for intuitive control and even sensory feedback. However, they also introduce new cybersecurity risks.

A compromised neural interface could have severe implications, from disrupting the functionality of the prosthetic to interfering with the user’s neurological signals.

To address these risks, businesses must adopt rigorous security protocols, including encrypted data transmission, real-time monitoring, and fail-safe mechanisms that prevent unauthorized control of the device.

Collaborating with neuroscientists, cybersecurity experts, and regulatory bodies is essential to developing safe and secure neural interface technologies. For users, clear communication about the steps taken to protect these advanced systems fosters confidence in the technology.

Safeguarding Cloud-Based Systems

Many modern prosthetics leverage cloud-based systems for data storage, analytics, and remote updates. While these systems enhance functionality and user convenience, they also present a potential attack vector for cybercriminals.

Businesses must prioritize securing their cloud infrastructure by implementing multi-layered defenses, such as firewalls, intrusion detection systems, and regular audits. Encrypting data both at rest and in transit ensures that sensitive information remains protected, even in the event of a breach.

In addition, offering users transparency about how their data is collected, stored, and used builds trust. Providing options for users to control their data, such as opting out of non-essential data sharing, aligns with global privacy standards and reinforces the company’s commitment to ethical practices.

Building Trust Through Transparency

Cybersecurity is as much about trust as it is about technology. For users, knowing that their prosthetic is safe and secure is a fundamental requirement. Businesses can strengthen this trust by adopting a transparent approach to cybersecurity.

Communicating Security Efforts

Users are more likely to trust a company that openly communicates its security measures. This includes sharing information about the technologies and protocols used to protect devices, as well as updates on new developments and improvements.

For example, a manufacturer might release regular security updates through newsletters or social media, detailing how these updates address specific vulnerabilities. Providing a dedicated support channel for cybersecurity-related inquiries ensures that users feel heard and supported.

Transparency also extends to incident management. In the rare event of a cybersecurity breach, businesses must respond quickly and transparently, notifying affected users and outlining the steps being taken to resolve the issue.

This proactive approach demonstrates accountability and a commitment to user safety.

Empowering Users Through Education

Education is a powerful tool for reducing cybersecurity risks. By equipping users with the knowledge and skills they need to protect their devices, businesses can foster a sense of empowerment and responsibility.

Providing accessible resources, such as video tutorials, FAQs, and webinars, ensures that users understand the importance of cybersecurity and how to implement best practices. Topics might include securing Bluetooth connections, recognizing phishing attempts, and safely updating firmware.

Businesses can also collaborate with advocacy groups and community organizations to reach a broader audience, ensuring that cybersecurity education is inclusive and widely accessible.

A Secure Future for Prosthetics

The integration of cybersecurity into prosthetic design and operation is not just a technical challenge—it’s a moral imperative. Smart prosthetics represent a fusion of technology and humanity, and protecting these devices means safeguarding the lives and identities of their users.

Anticipating Emerging Threats

The rapid advancement of technology means that the cyber threat landscape is constantly evolving. Businesses in the prosthetics industry must adopt a forward-thinking mindset, anticipating future vulnerabilities and proactively developing solutions.

For example, as neural interfaces become more common, the potential for external interference with these connections will increase.

A compromised neural interface could have profound consequences, from disrupting prosthetic functionality to affecting the user’s nervous system.

Businesses must invest in advanced encryption protocols, tamper-proof hardware, and real-time threat detection systems to address these challenges.

Anticipating Emerging Threats

Creating a Collaborative Ecosystem

The security of prosthetics cannot rest solely on individual manufacturers. A secure future depends on creating an ecosystem where businesses, regulators, and researchers work together to establish standards and share knowledge.

For instance, developing industry-wide frameworks for secure data exchange between devices and companion apps ensures consistency and reduces vulnerabilities.

Similarly, collaboration with government agencies can lead to the creation of certifications or compliance standards that validate the security of prosthetic devices.

Designing with Privacy as a Priority

Privacy is a cornerstone of cybersecurity, particularly for devices that collect and transmit sensitive user data. As prosthetics become more advanced, the amount and complexity of data they handle will increase. This includes movement patterns, health metrics, and even neural signals.

Businesses must prioritize privacy in their designs, implementing features that give users control over their data.

For example, offering granular permissions for data sharing and anonymizing user information for analytics ensures that personal details are protected. Transparency about how data is stored, used, and shared further strengthens trust.

Leveraging Artificial Intelligence for Proactive Defense

Artificial intelligence (AI) holds immense potential for enhancing cybersecurity in prosthetics. AI-driven systems can analyze large volumes of data in real time, identifying patterns and anomalies that indicate potential threats.

For example, a prosthetic with integrated AI could detect unusual commands or unauthorized access attempts and take immediate action to mitigate the risk.

AI can also play a role in predictive security, where algorithms identify vulnerabilities before they are exploited. This allows businesses to address issues preemptively, reducing the likelihood of breaches.

Conclusion

Cybersecurity in prosthetics is not just a technical consideration—it is a fundamental requirement for ensuring user safety, privacy, and trust. As smart prosthetics become increasingly advanced and integrated into daily life, the potential risks associated with connectivity and digital features must be met with robust security measures.

For users, the promise of smart prosthetics lies in their ability to restore and enhance mobility, independence, and confidence. For businesses, it is an opportunity to innovate and lead by creating devices that are both secure and user-centric.

By embedding cybersecurity into every stage of product design, collaborating with experts, and fostering transparency, manufacturers can build trust and set a new benchmark for safety and reliability.

As we look to the future, the integration of technologies like neural interfaces and AI will open up incredible possibilities in prosthetics, but they will also bring new challenges. Staying ahead of these challenges requires vigilance, creativity, and a commitment to prioritizing user well-being.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.