Combine Insurance + EMI: Cut Your Out-of-Pocket Cost

Combine Insurance + EMI: Cut Your Out-of-Pocket Cost

When you lose a limb, getting a prosthetic is not a luxury. It’s a necessity. It’s what helps you return to work, cook a meal, ride a bike, or simply hold the hand of someone you love. But let’s be honest—prosthetics, especially advanced bionic hands, cost money. And for many families in India, arranging that money feels like the hardest part of the journey.

Here’s the good news: you don’t have to choose between paying everything from your pocket or depending only on insurance. The smartest way forward is to combine your insurance coverage with an EMI plan. When used together, they reduce your upfront burden, make your treatment affordable, and give you control over how you pay.

At Robobionics, we’ve seen this strategy work for hundreds of people. Patients who thought they could never afford a bionic hand discovered they could—by using both tools side by side.

In this article, we’ll break down how this works in real life. We’ll explain how insurance and EMI complement each other, what steps you need to follow, and how to cut your out-of-pocket cost without delaying your prosthetic fitting.

Let’s dive in.

Why Insurance Alone Isn’t Always Enough

The Promise of Coverage

Insurance is meant to protect you when unexpected health e

Insurance is meant to protect you when unexpected health expenses appear. In theory, it should pay for everything related to your treatment. If you lose a limb, you expect your insurance to cover the prosthetic too.

But in reality, most health insurance plans in India treat prosthetics as external devices. This means they are not always included in standard packages. Some policies allow partial reimbursement. Others exclude them completely. And a few will only approve basic, low-cost models.

The Gaps You Can’t Ignore

Let’s say your prosthetic costs ₹2.5 lakh. Your insurance may approve ₹70,000 or ₹1 lakh at most. That leaves a large gap you must cover yourself.

Even if the insurer promises full coverage, the settlement often comes weeks later. By then, you may already have paid from your savings.

This is where many families feel stuck. They have insurance but still face huge out-of-pocket costs.

Why EMI Alone Isn’t Always the Answer

Easy but Not Always Light

EMI plans are popular because they break a big expense into small monthly payments. Instead of paying ₹2.5 lakh upfront, you may pay ₹8,000 to ₹10,000 per month.

For many, this is far more manageable. It allows you to get your prosthetic quickly and return to work sooner.

The Weight of Interest

But here’s the problem. If you rely only on EMI, you might end up paying extra in interest. Over time, that adds up. What began as ₹2.5 lakh could turn into ₹2.8 or even ₹3 lakh, depending on the tenure and rate.

For a family already adjusting to medical costs, that’s still heavy.

So, insurance alone doesn’t solve the problem. EMI alone doesn’t either. But together—they make the perfect team.

The Power of Combining Insurance + EMI

How They Work Side by Side

Think of insurance as your shield and EMI as your bridge. Insurance reduces the total amount you need to pay. EMI helps you handle whatever remains, spread out over time.

Here’s an example. Your prosthetic costs ₹2.5 lakh. Your insurance approves ₹1 lakh. That leaves ₹1.5 lakh. Instead of paying ₹1.5 lakh in one go, you place it on EMI. Suddenly, the gap feels lighter and easier to manage.

Lower Burden, Faster Access

When you combine both, two things happen:

  1. Your out-of-pocket expense drops sharply.
  2. You don’t delay your prosthetic while waiting for funds.

This means you recover faster, return to work earlier, and live with dignity sooner.

Why This Matters for Prosthetics

Unlike many other treatments, prosthetics directly affect your independence. Every delay means more dependence on others, fewer job opportunities, and emotional stress.

Combining insurance and EMI ensures you don’t wait longer than necessary. It lets you say yes to the device you need, not just the one you can afford upfront.

Step 1: Check Your Insurance Coverage First

Read the Policy Document

Start by carefully reading your health insurance policy.

Start by carefully reading your health insurance policy. Look for sections on prosthetics, medical equipment, or assistive devices. Some policies mention artificial limbs under “durable medical equipment.”

If it isn’t clear, don’t assume. Call your insurer or TPA (Third-Party Administrator). Ask directly: “Does my plan cover prosthetic devices? If yes, how much?”

Get Pre-Authorisation

Most insurers require pre-authorisation before approving cashless coverage. This means your hospital or provider must submit:

  • Doctor’s prescription
  • Medical reports
  • Cost estimate

Without pre-authorisation, you may be forced to pay upfront and wait for reimbursement later. This is why starting with insurance is always step one.

Step 2: Collect Partial Support Through Insurance

Don’t Dismiss Partial Coverage

Even if your insurance covers only a part of the prosthetic cost, don’t ignore it. Every rupee counts when you’re trying to lower your financial burden.

For example, if insurance pays ₹80,000 on a ₹2.5 lakh prosthetic, you’ve already reduced your responsibility by almost a third.

Use the Payout as a Cushion

If your claim is reimbursed instead of cashless, you can still combine it with EMI. You pay for the device using EMI, and when the insurer settles your reimbursement later, you can use that money to close a few instalments early.

This way, your EMI duration shortens, and your total interest cost drops.

Step 3: Put the Balance on EMI

How EMI Complements Insurance

After the insurer contributes, whatever remains can be shifted to an EMI plan. This splits the cost into small, predictable payments.

Say the balance is ₹1.5 lakh. Instead of draining your savings, you can pay ₹8,000 to ₹9,000 a month, depending on the tenure.

You don’t postpone your prosthetic. You don’t compromise on quality. And you don’t struggle with a lump-sum payment.

Why EMI Is Flexible

Most EMI providers allow you to choose tenure—anywhere between 6 months and 3 years. You can pick what feels safe for your monthly income.

Some also allow early closures. That means if your insurance reimbursement arrives later, you can use it to finish your EMI faster.

Step 4: Work With a Provider Who Understands Both

Why This Matters

Not every prosthetic provider knows how to handle insurance claims and EMI applications. If your provider doesn’t understand the system, you may end up stuck with paperwork delays, rejected claims, or confusing interest terms.

At Robobionics, we handle both sides. We prepare insurance-friendly documents—detailed invoices, GST numbers, doctor-backed recommendations. And we partner with EMI providers who understand the medical space.

This way, you don’t waste weeks explaining your situation. We already know how to merge both processes smoothly.

Real-Life Scenarios of Combining Insurance and EMI

Case 1: A Young Professional with Corporate Insurance

Arjun, a 27-year-old software engineer, lost his hand in a road accident. His corporate health insurance promised coverage for rehabilitation.

When he approached us for a Grippy™ bionic hand costing ₹2.4 lakh, his insurance approved ₹90,000. That left him with ₹1.5 lakh to arrange.

Instead of waiting to save money, Arjun chose EMI for the balance. He spread the ₹1.5 lakh across 18 months, paying about ₹8,800 each month.

This way, he got his prosthetic immediately, returned to work within weeks, and used his salary to pay off the EMI comfortably.

Case 2: A Retired Teacher with CGHS

Meena, a 63-year-old retired government teacher, had CGHS coverage. CGHS approved a reimbursement of ₹1 lakh for a mechanical prosthetic leg.

But Meena wanted a more advanced prosthetic that cost ₹1.9 lakh. Instead of compromising, she combined her CGHS reimbursement with an EMI plan for the remaining ₹90,000.

Her reimbursement arrived in 45 days. She used it to prepay six months of her EMI, reducing both her interest burden and stress.

Case 3: A Factory Worker with ESIC

Rahul, a 40-year-old factory worker, was covered under ESIC. After an accident, ESIC covered his surgery but not the advanced prosthetic he wanted.

ESIC offered him a basic mechanical limb free of cost, but he felt it limited his movement. So, he decided to upgrade with a Grippy™ Mech Hand costing ₹1.5 lakh.

He took the basic limb under ESIC but financed the Grippy™ using EMI. By doing this, he kept his expenses low while still getting the prosthetic that matched his lifestyle.

Why This Approach Works in India

Insurance Coverage is Growing but Still Limited

Health insurance penetration

Health insurance penetration in India is increasing, but most policies still have caps and exclusions. Prosthetics often fall into this gap.

Relying on insurance alone means you’ll almost always have a shortfall. And waiting for reimbursements can delay your recovery.

EMI Gives You Freedom to Choose Better

EMI allows you to go for the prosthetic you actually need, not just the one that fits a partial insurance payout.

For example, if insurance only covers a basic mechanical limb, you can still choose a bionic hand by putting the rest on EMI.

It’s about balancing dignity, independence, and affordability.

Together, They Reduce Out-of-Pocket Pressure

Insurance reduces the total cost. EMI spreads the balance across months. The combination makes the entire journey smoother.

It’s not about replacing one system with the other. It’s about using both in harmony.

Tactical Ways to Use Insurance + EMI

Apply for Insurance First, EMI Second

Always try to secure insurance coverage first. Even a partial payout makes a huge difference.

Once you know how much your insurance covers, you’ll know exactly what balance to place on EMI.

This avoids borrowing more than necessary and keeps your EMIs small.

Use Reimbursement to Close EMI Early

If your claim is reimbursement-based, you may have to start your EMI before the insurer pays you back.

That’s okay. Once the insurance reimbursement arrives, use it to clear part of your EMI. This reduces your interest burden and shortens the repayment timeline.

Choose the Right EMI Tenure

If your income is stable, a shorter tenure (like 12 months) helps you finish faster and pay less interest.

If your income is tight or irregular, a longer tenure (like 24 or 36 months) keeps your monthly EMI low and manageable.

At Robobionics, we help you decide the right balance between speed and comfort.

Step-by-Step: How to File an Insurance Claim for Prosthetics

Step 1: Get the Doctor’s Prescription

The journey begins with your doctor. Insurance companies always ask for a prescription that clearly says you require a prosthetic device. The words matter here. It should not look like a cosmetic choice, but a medical necessity for recovery and independence.

We often help doctors frame this in the right way—so insurers recognise the prosthetic as part of essential treatment.

Step 2: Collect Your Medical Records

Keep your hospital discharge summary, surgical reports, diagnostic scans, and disability certificate ready. These documents prove why a prosthetic is necessary.

If you lost a limb in an accident, your accident reports and treatment details become even more important.

Step 3: Ask for a Cost Estimate

Your prosthetic provider prepares an estimate for the device. This should include itemised costs, GST details, and technical specifications. At Robobionics, we create insurance-ready estimates that insurers can easily process.

Step 4: Submit for Pre-Authorisation

For cashless claims, your hospital or provider submits the documents to your insurer or TPA for pre-authorisation.

If it’s approved, your insurer directly settles the amount with the provider. If it’s reimbursement-based, you’ll pay first and then claim later.

Step 5: Get Approval or Reimbursement

Once approved, you can go ahead with the prosthetic fitting. If it’s reimbursement, keep original invoices and submit them quickly to avoid delays.

Step-by-Step: How to Set Up an EMI Plan

Step 1: Check Your Balance Amount

Once you know how much insurance will pay

Once you know how much insurance will pay, calculate what’s left. That remaining amount becomes your EMI target.

For example, if the prosthetic costs ₹2.4 lakh and insurance pays ₹1 lakh, you’ll finance ₹1.4 lakh on EMI.

Step 2: Choose Tenure Wisely

Shorter tenures mean higher EMIs but less interest. Longer tenures mean smaller EMIs but more total repayment.

We help you simulate both options so you can pick what feels safe for your income.

Step 3: Apply With Documents

EMI providers ask for ID proof, income proof, and sometimes bank statements. We guide you through this paperwork. Approval often takes only a few hours to a few days.

Step 4: Coordinate With Insurance

If your insurance payout is delayed, you’ll start paying EMI first. Once reimbursement comes, you can use it to close part of your EMI. Many providers allow early repayment without penalty, which saves you interest.

Step 5: Begin Your Recovery Without Waiting

Once EMI is approved, you don’t have to wait months to arrange funds. You get your prosthetic quickly, return to work, and continue life with confidence.

How Robobionics Makes It Easier

Insurance Guidance

We don’t just fit prosthetics. We review your insurance policy, explain what it covers, and prepare the right documents.

Our team knows how to talk to insurers, what language they accept, and how to reduce the chance of rejection.

EMI Support

We partner with EMI providers who understand medical financing. This means faster approvals, flexible plans, and low or even zero interest options.

We help you choose what matches your financial comfort.

Complete File Preparation

From GST-compliant invoices to technical breakdowns, we make sure every document is accurate and complete. This reduces delays and improves approval chances.

Follow-Up and Appeals

If your claim is delayed or rejected, we don’t stop. We help you appeal with stronger documents and medical justifications. Many of our clients have turned rejections into approvals this way.

Advanced Tactics to Reduce Your Out-of-Pocket Cost

Negotiate With Your Insurer

Many people don’t realise this—but insurance isn’t always rigid. If your prosthetic isn’t fully covered, you can sometimes negotiate with your insurer or TPA.

For example, if your plan only covers a basic mechanical limb but you need a bionic one, you can submit:

  • A medical justification from your doctor
  • A comparison chart showing why the advanced prosthetic is necessary
  • A detailed breakdown of costs

When insurers see evidence that a cheaper option would limit your mobility or prevent you from returning to work, they are more open to approving higher payouts or partial reimbursements.

Use Multiple Sources Together

Insurance and EMI aren’t your only options. In India, you can also explore:

  • State disability boards that give subsidies for prosthetics
  • Central government programs like ADIP (Assistance to Disabled Persons)
  • CSR foundations that sponsor devices for underprivileged patients
  • Crowdfunding platforms like Milaap or Ketto

We’ve seen families cover their prosthetic cost by combining all of these: a partial insurance payout, a subsidy from a government board, and EMI for the rest.

Close Your EMI Early With Reimbursement

If your insurer offers only reimbursement, you don’t have to wait. Get your prosthetic on EMI, then use the reimbursement later to close the EMI early.

This strategy reduces interest payments and shortens your repayment tenure. Many of our patients have cut their EMI period by half this way.

Real-World Savings Strategies

Case 1: Using Insurance + EMI + CSR

Priya, a 34-year-old teacher, needed a Grippy™ hand costing ₹2.5 lakh.

Priya, a 34-year-old teacher, needed a Grippy™ hand costing ₹2.5 lakh. Her insurance approved ₹1 lakh. She placed ₹1 lakh on EMI. For the remaining ₹50,000, we helped her apply for CSR sponsorship through a corporate partner.

She ended up paying only the EMI portion, and even that was cleared early when her reimbursement arrived.

Case 2: Blending ESIC + EMI

Ramesh, a factory worker, had ESIC support for hospitalization but not for advanced prosthetics. ESIC covered his surgery, which saved him ₹80,000. He used EMI for the ₹1.6 lakh prosthetic balance. Without ESIC, his EMI would have been ₹2.4 lakh.

By blending both, he reduced his EMI burden by almost one-third.

Case 3: Reimbursement Used as Prepayment

Anjali, a retired government employee, had CGHS support. She chose a bionic hand costing ₹3 lakh. CGHS reimbursed ₹1.2 lakh after 45 days. She had taken the prosthetic on EMI for ₹3 lakh. When the reimbursement came, she used it to clear 6 EMIs in one go.

This saved her nearly ₹18,000 in interest.

Why This Strategy Is the Future

Medical Costs Are Rising

Every year, prosthetic technology gets better. But better also means more expensive. Insurance alone will not keep up with these rising costs.

Families need smarter ways to bridge the gap. Combining insurance and EMI is one of the most practical solutions.

Independence Shouldn’t Wait

Waiting months to save money or hoping for full insurance approval keeps people stuck. Prosthetics are not like optional gadgets—they directly impact livelihood and confidence.

With this combined strategy, you don’t delay. You move forward now and manage payments in a way that doesn’t crush your finances.

Providers Who Understand Both Will Lead the Way

As more people in India become aware of this approach, they’ll look for prosthetic providers who can handle both insurance and EMI together. At Robobionics, we’ve built our support system around this need.

We don’t just deliver a prosthetic—we deliver financial clarity and peace of mind.

Common Mistakes People Make

Waiting Too Long to Apply for Insurance

Many patients delay filing their insurance claim because they are unsure of the paperwork. The longer you wait, the harder it becomes to get approval. Always start the process as soon as your doctor prescribes a prosthetic.

Choosing EMI Without Checking Insurance First

Some families jump straight to EMI because it feels faster. But by doing this, they miss out on potential insurance payouts. Even partial coverage can cut your EMI burden significantly. Always try insurance first.

Not Using Reimbursement to Close EMI

If your insurer pays later, use that money wisely. Don’t just add it to savings—apply it toward your EMI. This lowers interest and shortens your repayment timeline.

Accepting the First Answer From Insurers

Insurance companies sometimes reject claims because the documents weren’t strong enough. Don’t give up after the first rejection. With the right support, appeals often succeed.

Frequently Asked Questions

Can I combine cashless insurance with EMI?

Yes. If insurance pays a portion directly to the hospital or provider, you can finance the remaining balance on EMI.

Yes. If insurance pays a portion directly to the hospital or provider, you can finance the remaining balance on EMI.

What if my insurance only offers reimbursement?

You can still take the prosthetic on EMI, then use the reimbursement later to prepay your instalments.

Will EMI make my prosthetic more expensive?

Only slightly, if you choose longer tenures. But if you close your EMI early with your insurance payout, you can reduce or even eliminate extra costs.

Is this approach only for bionic hands?

No. You can combine insurance and EMI for any prosthetic—hands, legs, or even mechanical aids—depending on coverage and cost.

Final Thoughts: Smart Financing, Faster Recovery

Getting a prosthetic is not just a medical choice—it’s a life choice. It affects how you work, move, and live every single day. But money should not be the reason you delay or settle for less.

By combining insurance + EMI, you unlock the smartest path. Insurance lowers the total cost. EMI breaks down the balance into stress-free monthly steps. Together, they make prosthetics affordable, practical, and accessible.

At Robobionics, we’ve seen this approach transform lives. People who thought they could never afford a bionic hand are now living confidently with Grippy™—because they used both tools wisely.

Your Next Step

Don’t let money delay your independence. Let us help you plan the smartest way forward.

When you book a free demo with Robobionics, you don’t just try the prosthetic—you also get:

  • A clear insurance review
  • An EMI plan tailored to your income
  • Guidance on combining both effectively
  • Support with paperwork, approvals, and follow-ups

Visit https://www.robobionics.in/bookdemo/ to schedule your session today.

Because every day without a prosthetic is a day lost. And you deserve to move forward—with dignity, confidence, and strength.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.