Best Prosthetics Provider and Prosthetic Clinic for Individuals in NIBM Road/Undri (premium gated communities), Pune – Why Robobionics is #1

Best Prosthetics Provider and Prosthetic Clinic for Individuals in NIBM Road/Undri (premium gated communities), Pune – Why Robobionics is #1

NIBM Road and Undri are among Pune’s most beautiful and fast-growing neighbourhoods—filled with elegant gated communities, quiet streets, and families who value comfort, progress, and a good quality of life. Yet even in these peaceful surroundings, life can suddenly feel uncertain for someone who has lost a limb. Everyday actions that once came naturally—like holding a cup, typing, cooking, or playing with children—can suddenly feel far away. At Robobionics, we believe that losing a limb should never mean losing the ability to live fully.

We are Robobionics, India’s leading prosthetics manufacturer and one of the most trusted names in advanced prosthetic care. Our mission is simple: to help people move freely again, regain confidence, and return to doing what they love—with technology designed to feel human. We don’t just build prosthetic hands and limbs; we rebuild lives.

For residents of NIBM Road and Undri’s premium gated communities, Robobionics has become a name synonymous with reliability, compassion, and innovation. People visit us not only for our cutting-edge prosthetic solutions but also for the warmth and personal care they experience from our team. From the moment you walk through our doors, we focus on understanding your story, your goals, and your comfort. Every prosthetic we create is carefully crafted to fit seamlessly into your daily life—helping you move naturally and confidently.

Our flagship product, the Grippy Bionic Hand, has transformed prosthetic care in India. It’s lightweight, durable, and powered by the user’s own muscle signals—responding naturally to movement and touch. What makes it truly unique is our patent-pending Sense of Touch™ technology, which allows users to actually feel what they hold. This creates a sense of control and connection that makes tasks easier and life more fulfilling.

At Robobionics, we believe that world-class prosthetics shouldn’t be out of reach. That’s why our devices are proudly made in India, with 60 of their 64 components manufactured locally. This allows us to deliver top-tier technology at a fraction of the international cost—usually between ₹2.15 and ₹3 lakh, compared to imported prosthetics that cost more than ₹10 lakh.

In this article, we’ll explore why Robobionics is the best prosthetics provider and clinic for individuals in the NIBM Road and Undri areas of Pune. You’ll discover how our team combines precision engineering with heartfelt care, how our prosthetic designs make daily life easier, and why so many people across Pune trust Robobionics to help them take their next confident step forward.

Why Choosing the Right Prosthetics Provider Matters

Life After Amputation – A New Chapter

When a person loses a limb

When a person loses a limb, life changes overnight. Things that once felt simple—holding a spoon, typing, or tying a shoelace—suddenly seem difficult. But more than physical change, it’s the emotional shift that feels heavier.

This is where the right prosthetic provider makes all the difference. The journey to recovery is not about replacing what’s lost, but about regaining freedom and confidence. A good prosthetics provider doesn’t just create limbs—they help rebuild lives.

In this locality, people are realizing that prosthetics are not mechanical parts; they are bridges to normalcy. The right clinic understands that recovery begins with empathy, not engineering.

Beyond Fittings – Finding a Partner in Healing

A prosthetic is something you rely on every single day. It becomes part of you. That’s why choosing a clinic that listens and cares is more important than choosing one that simply sells.

The right provider doesn’t hand you a limb and move on—they walk beside you through every stage of the journey. They help you adapt, train, and grow comfortable with your new prosthetic until it feels natural.

At Robobionics, we believe that care doesn’t end after delivery. In fact, that’s when it truly begins. Every user becomes part of our extended family, and their success becomes our mission.

Confidence Through Connection

The difference between an ordinary prosthetic experience and a life-changing one lies in connection. When users feel heard, they start believing in themselves again. When they trust the team behind their prosthetic, recovery speeds up.

That’s why trust, understanding, and communication are at the heart of effective prosthetic care. The right provider doesn’t just restore movement—they restore confidence.

What Makes Robobionics the #1 Prosthetics Provider

Designed and Made in India

Robobionics was created with one purpose—to make world-class prosthetics accessible to everyone in India. Many imported prosthetics were expensive, delayed, and poorly suited for our weather or daily habits. We changed that.

More than 90% of our components are made locally. This helps us maintain quality, reduce cost, and provide fast service when users need repairs or upgrades. Our “Made in India” approach ensures that advanced prosthetics aren’t a privilege—they’re a possibility for all.

Every limb we produce reflects Indian craftsmanship, local innovation, and a deep sense of pride.

Affordable Without Compromise

For years, high-end prosthetics cost over ₹10 lakh, making them unaffordable for most families. Robobionics brought that price down to between ₹2.15 and ₹3 lakh—without compromising technology or comfort.

This breakthrough didn’t happen by chance. We designed smarter, sourced locally, and optimized production. The result? Prosthetics that are not only advanced but attainable.

We’ve seen how affordability changes lives. It means people can finally focus on living, not worrying about financial strain.

Technology That Feels Natural

The key to a good prosthetic is how naturally it responds. Our Grippy™ Bionic Hand uses myoelectric sensors to read tiny muscle signals from the user’s residual limb. These signals control the hand’s movements—like opening, closing, or rotating.

There are no switches, buttons, or delays. When users think about moving their hand, it simply responds. This creates a smooth, intuitive experience that feels like second nature.

Our goal is simple—to make technology disappear so that what remains is pure, effortless motion.

The Power of Sense of Touch™

Most prosthetic hands can move, but they can’t feel. We wanted to change that. Our patent-pending Sense of Touch™ technology allows users to sense pressure while gripping objects.

This means they can hold a fragile cup without breaking it or pick up a heavy bottle without slipping. The hand adjusts automatically, offering just the right grip.

For users, this isn’t just convenience—it’s empowerment. It gives them control and confidence in every task they perform.

Comfort That Lasts All Day

A prosthetic should be comfortable enough to forget it’s there. That’s why we invest time in getting the perfect fit. Our clinicians design each socket to match the shape, size, and movement pattern of the user’s limb.

We use lightweight materials that reduce strain and allow ventilation. Whether you’re working, cooking, or relaxing, your prosthetic stays comfortable throughout the day.

Because real success is not when someone wears their prosthetic—it’s when they live freely with it.

The Robobionics Way of Care

Listening Comes First

Every journey begins with a conversation. Before we talk about models or technology, we sit down and listen. We learn about your life—your job, hobbies, goals, and challenges.

These details guide everything we do. They help us design a prosthetic that not only fits your limb but fits your lifestyle. It’s not just a product; it’s a personal solution built around you.

We believe healing begins with understanding. That’s why every Robobionics consultation feels less like a medical appointment and more like a heartfelt conversation.

Precision Fitting – The Art of Balance

Creating a prosthetic is both science and art. We measure every detail carefully, from limb length to muscle activity, to ensure a perfect fit.

Our engineers and clinicians work together, fine-tuning each joint, socket, and surface. The result is a prosthetic that balances naturally, feels secure, and moves seamlessly.

Comfort is everything. When a prosthetic fits well, users don’t have to think about every step or gesture—it just happens. That’s the kind of freedom we aim to deliver.

Guided Training for Real Confidence

A prosthetic becomes powerful only when the user feels confident using it. That’s why our team provides guided training sessions after fitting.

We help users practice daily activities—holding a pen, pouring water, or lifting objects. Each session builds skill and comfort, one movement at a time.

We also make learning engaging through our gamified rehabilitation app. It transforms exercises into fun, interactive games that track progress and motivate users.

Every small success adds up until using the prosthetic feels as natural as breathing.

Continuous Support and Care

We believe long-term support is what truly defines great care. Even after delivery, our connection continues. We offer regular follow-ups, adjustments, and upgrades as needed.

Because our products are made locally, repairs are quick and replacements easy to access. Our users never feel stranded—they know help is always nearby.

For us, aftercare isn’t an extra service—it’s part of our promise.

How Robobionics Changes Lives

Restoring Everyday Independence

True independence is being able to do things without thinking twice

True independence is being able to do things without thinking twice—buttoning a shirt, writing a note, or cooking a meal. Our users experience that transformation every day.

When someone can hold a child’s hand again, drive, or return to work confidently, it’s more than progress—it’s a comeback.

Every prosthetic we create carries that purpose: to give people back control of their lives, one simple action at a time.

Confidence That Transforms

We’ve seen how confidence blooms once users adapt to their new prosthetic. The hesitation in their eyes fades, replaced by determination and pride.

People start going out again, meeting friends, working, and socializing without fear. They stop seeing themselves through the lens of limitation.

Confidence changes everything. It’s not just about movement—it’s about identity, purpose, and self-worth.

Families That Heal Together

An amputation doesn’t just affect one person—it touches an entire family. Loved ones worry, adjust, and learn alongside the user.

That’s why we include families in our care process. We teach them how to help, encourage, and celebrate progress. When a user regains independence, the whole family feels lighter and happier.

We’ve seen parents cry tears of joy as their child lifts a cup again or spouses smile as their partner cooks after years. These moments remind us why our work matters.

Real Stories, Real Change

Every user we meet teaches us something new. Some inspire us with resilience, others with patience.

Like the young student who returned to her art classes with her new prosthetic hand. Or the retired officer who rides his scooter again without hesitation. These stories remind us that life after amputation isn’t the end—it’s a new beginning.

Each success fuels our mission to reach more people and make life easier for everyone facing this journey.

Technology Built for the Future

Smarter, Faster, More Human

The world of prosthetics is evolving quickly, and Robobionics is leading the way in India. We are working on next-generation prosthetics that move more naturally, feel lighter, and react even faster.

Our research focuses on how humans think and move, not just how machines work. We aim to make prosthetics that respond instantly to intention, creating a seamless connection between body and device.

Tomorrow’s prosthetics will not just restore function—they’ll enhance it. And Robobionics is proud to be shaping that future.

The Power of Innovation and Empathy

Innovation at Robobionics doesn’t start in the lab—it starts with listening to people. Every design improvement we make comes from understanding what users struggle with in daily life.

We take real feedback and turn it into practical solutions, whether it’s improving grip control, battery life, or comfort. Technology becomes meaningful only when it solves real problems.

That’s why empathy is our most powerful innovation tool.

Rehabilitation and Recovery with Robobionics

Healing Beyond the Physical

Rehabilitation after an amputation is about much more than learning how to use a new limb. It’s about rebuilding confidence, strength, and independence. It’s a process that touches both body and mind.

When someone first begins using a prosthetic, the physical challenges are clear—balancing weight, regaining muscle control, and learning coordination. But beneath all that lies the emotional side of healing—the courage to start again, the patience to practice, and the belief that life can feel normal once more.

At Robobionics, we see recovery as a journey, not a destination. Our role is to make sure every person feels supported from the very first day.

A Personalized Path to Progress

Every person’s body, goals, and recovery speed are different. That’s why we create personalized rehabilitation plans for each user. Our clinical team studies muscle strength, range of motion, and lifestyle before designing a step-by-step program.

Some people may start with simple gripping exercises. Others may focus on balance or fine motor control. The goal is always to build confidence one movement at a time.

These personalized programs ensure that progress is steady and sustainable. Users see real improvement with every session, not just in movement but in comfort and mindset.

The Role of Physiotherapy and Guidance

We work closely with physiotherapists and rehabilitation specialists across India to make recovery seamless. Together, we help users strengthen muscles, improve flexibility, and gain better control over their prosthetic.

Our therapists don’t rush. They move at the pace of each individual. Recovery isn’t about competition—it’s about consistency. Whether it takes weeks or months, our team stays by your side until you’re fully confident.

The greatest victories often come from small, steady steps.

Gamified Training That Motivates

One of the most exciting parts of our rehabilitation process is our gamified rehabilitation app. It transforms training into an enjoyable experience.

Instead of repetitive exercises, users engage in interactive games that respond to their muscle signals. The app measures progress in real time and helps users practice movements through fun challenges.

This keeps motivation high. It makes learning easier and faster because it feels more like play than practice. The combination of technology and engagement turns rehabilitation into something people look forward to every day.

Emotional Strength and Support

We understand that emotional healing is as important as physical recovery. Losing a limb can shake a person’s sense of identity. But when you start using your prosthetic and realize how much you can still do, hope returns.

We’ve seen people go from hesitation to pride within weeks. That shift in mindset is powerful. It’s what drives long-term success.

To support this, we also organize sessions where users can meet others going through similar journeys. Sharing experiences helps people feel understood and less alone. In those connections, they find motivation, friendship, and courage.

The Team Behind Robobionics

Engineers with a Purpose

Every innovation at Robobionics begins with a simple question

Every innovation at Robobionics begins with a simple question—how can we make life easier for someone who has lost a limb? Our engineers don’t just build machines. They design experiences.

Each member of our team understands that precision and empathy go hand in hand. We study how real people use their prosthetics in everyday situations, from holding a glass to driving a vehicle. That insight helps us refine every design, making each movement smoother and more natural.

The goal is not just to restore function but to restore feeling. We want every user to forget they’re wearing a prosthetic and simply live.

Clinicians Who Care

Our clinical experts play a vital role in every success story. They meet users face-to-face, understand their needs, and stay with them throughout the journey.

These are not just medical professionals—they’re listeners, motivators, and problem solvers. They ensure that every person who walks into our clinic leaves with hope and confidence.

When users come for fittings or follow-ups, they’re welcomed with warmth, not formality. That trust forms the foundation of everything we do.

The Power of Collaboration

Robobionics is built on teamwork. Engineers, clinicians, physiotherapists, and designers work together to ensure each user gets a complete experience.

It’s this collaboration that makes our prosthetics not only technically advanced but deeply personal. Every department contributes a piece of care that blends into one seamless outcome—freedom.

Our success comes from this unity of purpose. Everyone here shares the same goal: to help people regain their independence with dignity.

Building a Future of Possibilities

Innovation That Starts with Empathy

Our journey as a company began not with technology, but with empathy. We wanted to create prosthetics that make sense for real lives—prosthetics that move naturally, feel comfortable, and remain affordable.

That human-centered thinking continues to guide every innovation we make. Every improvement, every new model, begins with listening to the people who use our products.

When users tell us something feels too heavy, we make it lighter. When they ask for better grip control, we refine our sensors. When they want a more natural look, we redesign surfaces.

We don’t just innovate for innovation’s sake. We innovate because someone’s life depends on it.

The Role of Research and Development

Our research team is constantly exploring ways to make prosthetics smarter, stronger, and simpler to use. From experimenting with lightweight materials to improving energy efficiency, we never stop evolving.

We’re currently developing new sensor systems that can detect finer muscle signals and deliver even more accurate movement. We’re also working on feedback systems that can simulate the sensation of touch in multiple levels of pressure.

The dream is to make prosthetics that respond to thought as seamlessly as a natural limb.

Making Innovation Accessible

We believe advanced technology should not belong to a select few. It should be available to everyone who needs it. That’s why we design all our products with accessibility in mind.

Our pricing is fair, our maintenance is simple, and our service network is expanding across the country. People in this locality and beyond can access world-class prosthetics without facing the long waiting times or high costs of imported devices.

We’ve proven that innovation and affordability can go hand in hand when guided by purpose.

Changing Lives, One Story at a Time

Everyday Victories

Every prosthetic we build becomes part of someone’s story. For one user, it might mean returning to their favorite hobby. For another, it could mean holding their child’s hand again.

These victories may look small from the outside, but for those who experience them, they mean everything. They represent freedom.

We’ve seen countless lives transformed—students returning to classrooms, professionals resuming work, and parents regaining confidence in daily life. Each story reminds us why we exist.

Confidence in Every Step

The greatest transformation we witness isn’t physical—it’s emotional. People rediscover themselves. They start walking taller, speaking louder, and smiling wider.

That’s the power of confidence. It changes how people see themselves and how the world sees them.

Our prosthetics don’t just help people move—they help them move forward.

Families Reunited with Hope

Families play a big part in every recovery story. They share the struggles, the tears, and the milestones. When a user regains independence, it’s the family that celebrates first.

We’ve watched parents cry with relief, children laugh with joy, and spouses hug tighter after years of distance. Those are the moments that make our work truly meaningful.

We don’t just change one life at a time—we change entire families.

Why Robobionics Remains #1

Quality That Speaks for Itself

Every prosthetic we deliver undergoes strict quality checks. Each joint, sensor, and surface is tested for precision and durability.

Our designs are built to last through years of use without losing comfort or reliability. We use only certified materials, ensuring safety and stability even in tough conditions.

Quality isn’t an achievement for us—it’s a responsibility.

Service You Can Rely On

Because most of our components are made locally, our users enjoy faster support and easy maintenance. If something needs adjustment, help is never far away.

We take pride in being accessible. No user should ever feel abandoned after receiving their prosthetic. We’re always available for advice, assistance, or even a simple chat when encouragement is needed.

This constant connection keeps users confident and comfortable throughout their journey.

A Reputation Built on Trust

Our growth has never been driven by advertisements—it’s been powered by trust. Most of our users come through recommendations from doctors, therapists, or other happy clients.

That trust has been earned through genuine results and honest care. We don’t promise miracles; we deliver progress.

Our reputation as India’s most dependable prosthetic provider comes from one simple truth—we always put people before products.

Your Journey Starts Here

The First Step Toward Freedom

If you or someone you love has experienced limb loss

If you or someone you love has experienced limb loss, know this—life can be whole again. The right prosthetic can restore not just movement but confidence, dignity, and happiness.

At Robobionics, we make that happen every day. Our team is ready to listen, guide, and design a solution that fits your world perfectly.

You can book a free demo or consultation anytime at https://www.robobionics.in/bookdemo/.

More Than a Clinic

When you visit our clinic in this area, you’ll find more than machines and measurements. You’ll find people who care, who understand, and who’ll stay by your side throughout your journey.

We’ll help you find the right prosthetic, train you until you’re confident, and support you as you grow stronger every day.

Because Life Deserves Motion

No matter what life takes away, it also offers a way to rebuild. Robobionics exists to help people rediscover that path. We believe everyone deserves to move freely, live fully, and smile deeply.

So take that first step. Reach out. Let us show you how technology and compassion can bring your life back into motion.

Because with Robobionics, every new beginning starts with hope.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.