After the Prosthetic Demo: Quote, EMI, and Delivery Timeline

After the Prosthetic Demo: Quote, EMI, and Delivery Timeline

Getting a prosthetic limb is not just about choosing a product — it’s about choosing a new way of life. The demo session is where most people take their first real step toward independence. You’ve seen how the prosthesis works, you’ve tried it on, and you’ve imagined how it could change your daily life. But what happens next?

Many people leave the demo feeling excited yet unsure about what comes after. How do you get your final quote? What are the payment options? How long does delivery take? These are important questions — and getting clear answers helps you move forward with confidence.

This guide explains what happens after your prosthetic demo. We’ll walk you through the stages of getting your personalized quote, understanding EMI options, and what to expect in your delivery timeline. You’ll also learn what happens behind the scenes as your custom-made prosthesis takes shape — from measurements to manufacturing to final fitting.

At RoboBionics, we’ve worked with hundreds of users across India who’ve stood right where you are now — hopeful, curious, and eager to get started. This article is meant to make that next step easy, simple, and stress-free.

Understanding Your Prosthetic Quote

What Happens Right After the Demo

Once your demo session is complete

Once your demo session is complete, your prosthetist sits down with you to discuss what you experienced. You talk about how the prosthesis felt, what worked well, and what could be improved. This conversation helps your provider understand your exact needs.

At RoboBionics, this is where the personalization begins. We don’t believe in one-size-fits-all. Your prosthesis is designed around your daily life — whether that means typing, cooking, driving, or even lifting weights. Every small detail you share helps us prepare a precise and transparent quote.

From Assessment to Estimation

The first step after the demo is a thorough limb assessment. The prosthetist checks your residual limb again, takes measurements, and notes any changes since your last visit. They also ask about your activity level, comfort preferences, and the kind of work you do.

These details are then used to determine which model and configuration of the prosthesis will fit you best. Some people may need a mechanical model, while others prefer a bionic one with advanced grip and sensory feedback.

Each choice — the material, technology, battery system, or cosmetic design — influences the total cost. The goal is to ensure that you pay only for what truly benefits you, not for features you don’t need.

Why Quotes Vary from Person to Person

No two prosthetic quotes are the same because no two users are alike. Your residual limb length, muscle condition, and movement goals all play a big role in determining your ideal setup.

For example, a student who wants a light and simple prosthesis may get a different quote than an engineer who needs advanced grip control for tools. Both are correct — just customized differently.

We always encourage users to ask questions during the quotation stage. The more you understand what each part costs and why, the easier it becomes to make confident decisions.

Components That Influence the Cost

The total price of your prosthesis is made up of several parts — the socket, the control system, the joints, and in the case of bionic devices, the sensors and software.

If you choose a Grippy™ Bionic Hand, for instance, the Sense of Touch™ technology adds real tactile feedback. It’s a premium feature that gives you better control and natural movement. Such innovations increase value, not just price.

Locally manufactured components also help reduce costs without compromising on quality. Since 60 out of 64 components of Grippy™ are made in India, users benefit from world-class engineering at a fraction of international prices.

Getting a Transparent Quote

When you receive your quote from RoboBionics, everything is clearly explained — the cost of each component, fitting, trial sessions, and aftercare. We believe transparency builds trust.

You’ll know exactly what you’re paying for and why. There are no hidden fees or unexpected add-ons later. Our team also walks you through warranty terms and service options, so you know what support you’ll have after purchase.

Once you review the quote, you can take time to think it over. There’s no pressure to decide immediately. We want you to feel sure, not rushed.

Understanding EMI and Financing Options

Making Prosthetics Affordable for Everyone

A prosthesis is an investment

A prosthesis is an investment — not just in mobility, but in your confidence and quality of life. However, we understand that cost can be a real concern. That’s why we’ve made flexible payment options available, including easy monthly installments (EMIs).

The goal is simple: to make world-class prosthetics accessible to everyone who needs them, not just those who can pay upfront.

How EMI Plans Work

Once you’ve finalized your quote, our team helps you explore EMI options based on your budget. The total amount can be divided into smaller monthly payments spread across several months, depending on what’s most convenient for you.

This means you don’t have to delay getting your prosthesis while saving the full amount. You can start your journey immediately and pay comfortably over time.

We partner with several trusted financial institutions to make this process smooth and secure. Whether you prefer a short-term or long-term plan, we’ll guide you through every step.

What Documents Are Needed

To process EMI applications, you’ll need a few basic documents — typically an ID proof, address proof, and income verification. Our team assists you with the paperwork and ensures everything moves quickly.

Approval timelines can vary, but in most cases, EMI confirmation happens within a few days. Once approved, production of your prosthesis begins without delay.

Our goal is to remove all financial stress so you can focus on what really matters — your rehabilitation and recovery.

EMI or One-Time Payment: Choosing What’s Right for You

Some people prefer to pay the full amount upfront for convenience, while others choose EMIs for flexibility. Both options are completely fine — what matters is what works best for you.

If you decide on EMIs, you’ll receive a full breakdown of your monthly payments before signing. Everything is clearly stated — the interest rate, the duration, and the total cost at the end of the term.

If you choose a one-time payment, we offer secure and easy transaction options. Either way, you’ll receive detailed invoices and receipts for every step. Transparency is always our priority.

Helping You Make an Informed Decision

Our team never pushes a particular payment plan. We simply present all your options and help you make the best choice for your situation.

Many users find comfort in knowing that EMIs make advanced prosthetics like the Grippy™ Bionic Hand more accessible than ever. It’s not about paying less — it’s about paying smartly and comfortably.

At RoboBionics, our promise is simple: affordability should never mean compromise. You deserve the best technology, no matter your budget.

Understanding the Delivery Timeline

What Happens After You Confirm Your Order

Once you’ve reviewed your quote and chosen your payment method, your prosthesis journey officially begins. This is where your personalized device starts taking shape.

At RoboBionics, the moment your order is confirmed, your file is sent to our design and production team. Every detail from your demo, measurements, and assessments is carefully reviewed to ensure precision.

You’ll receive a confirmation call or message summarizing your order details, including your selected prosthesis type, size, and estimated delivery window. From that moment, you’re kept updated throughout the entire process — so you always know what’s happening next.

Stage One: Measurement and Molding

The first stage involves creating the perfect mould of your residual limb. This is the foundation of your prosthesis — it determines how comfortable and stable the fit will be.

Your prosthetist will take exact measurements, sometimes using advanced digital scanning for higher accuracy. These scans or impressions are then used to create a test socket — a temporary model that lets us assess how your limb fits before crafting the final version.

This stage takes about one to two weeks, depending on the complexity of the case. It’s not rushed, because a precise mold means fewer adjustments later and better long-term comfort.

Stage Two: Socket Fabrication

Once the test socket is approved, we begin building your final socket — the part of the prosthesis that connects directly to your limb.

At RoboBionics, we use lightweight, durable materials such as carbon fiber and medical-grade resins. These materials ensure strength without adding unnecessary weight. For users who prefer a softer inner layer, we add liners that cushion sensitive areas and improve comfort.

Every socket is handcrafted and checked multiple times for accuracy. Our technicians make sure the edges are smooth, the alignment is perfect, and the shape matches your body’s contours.

Stage Three: Component Assembly

After the socket is ready, the prosthetic components — wrist, hand, or joints — are assembled. If you’ve chosen a mechanical prosthesis, this step focuses on ensuring balance and grip functionality.

If it’s a bionic prosthesis like Grippy™, our engineers integrate the electronic systems, sensors, and battery modules. The myoelectric sensors that detect your muscle signals are positioned and calibrated precisely to respond to your natural movements.

Each part goes through testing to verify its durability and smooth performance. Our in-house quality control team reviews every detail before it moves to the next stage.

Stage Four: Custom Finishing and Aesthetics

Once your prosthesis is functional, we move on to the finishing stage — where appearance meets performance.

You can choose from different cosmetic options based on your preferences. Some users prefer a realistic, skin-toned finish, while others like a modern, metallic look that highlights the technology inside.

Cosmetic customization usually takes an additional few days, depending on design preferences. The final product is meant to reflect your personality as much as your physical needs.

Stage Five: Fitting and Trial Sessions

When your prosthesis is ready, you’ll be invited for your first fitting session. This is one of the most important stages because it determines how well your prosthesis feels in real use.

Your prosthetist will check the alignment, socket fit, and weight distribution. You’ll be guided to perform basic movements like lifting, gripping, or walking, depending on the type of limb.

If adjustments are needed, they’re made immediately. Sometimes, a few fitting sessions are required before everything feels perfect. Your comfort is the top priority, and this stage is never rushed.

Stage Six: Final Delivery

After your prosthesis passes all functional and comfort checks, it’s officially ready for delivery. You’ll receive it along with all necessary accessories, user manuals, and warranty documents.

Your prosthetist will guide you on how to wear it, remove it safely, and maintain it daily. They’ll also demonstrate battery usage (for bionic models) and explain how to charge and store it properly.

This final handover is always a memorable moment — the day you truly get your independence back. Most users describe it as life-changing, a fresh start filled with confidence.

Estimated Timelines

The entire process — from order confirmation to final delivery — usually takes around six to ten weeks. This can vary based on several factors:

  • The type of prosthesis (mechanical or bionic)
  • The complexity of customization
  • The user’s healing stage and skin condition
  • Availability of specific components or finishes

We always keep you informed if any stage requires extra time. Quality, not speed, defines our process.

Staying Updated During Production

Transparency is one of our core values. Throughout your prosthesis production, our team sends regular updates via phone, email, or WhatsApp.

You’ll know when your socket is being fabricated, when assembly begins, and when your fitting is scheduled. This constant communication ensures you never feel left out of the loop.

Some users even enjoy receiving progress photos of their prosthesis as it’s being built — a small glimpse of the craftsmanship that goes into every RoboBionics product.

Coordination Between Teams

Behind every successful delivery is a team working seamlessly together. Your prosthetist, technicians, engineers, and support staff all coordinate daily to ensure every piece fits perfectly — both technically and personally.

From the person shaping your socket to the one testing your myoelectric sensors, every expert plays a role in building your custom solution. It’s teamwork rooted in care and precision.

How Adjustments Affect the Timeline

Sometimes, during trial sessions, users request adjustments to improve comfort or movement. These refinements can slightly extend the delivery timeline, but they are worth every extra day.

A prosthesis should feel natural and supportive, not forced. We’d rather take an extra week to perfect it than deliver something less than ideal.

At RoboBionics, we treat every prosthesis as a lifelong partnership between you and us. Our goal is to make sure it fits you — perfectly, completely, and comfortably.

After Delivery: The Beginning of Real Independence

The First Day with Your New Prosthesis

The moment your prosthesis is finally

The moment your prosthesis is finally in your hands is often filled with emotion. Excitement, hope, relief — sometimes even disbelief that the day has arrived. But that first day is also about patience and learning.

Your prosthetist will guide you through how to wear it correctly, how to secure it, and how to remove it safely. You’ll also be shown how to clean and store it properly. This introduction ensures that you start using it the right way from day one.

It’s important not to rush into long hours of use immediately. Your skin and muscles need time to adjust to this new addition. Start slowly, listen to your body, and gradually increase usage as you grow more comfortable.

Understanding Your Training Phase

Getting your prosthesis is not the end of your journey — it’s the beginning of learning how to make it truly yours. That’s where training comes in.

Every new prosthesis user undergoes a short training period. For upper-limb users, this includes learning how to open, close, and control grip strength. For lower-limb users, it involves balancing, walking, and climbing steps with confidence.

At RoboBionics, we pair users with experienced physiotherapists and rehabilitation experts who guide them through this phase. They teach you posture, movement, and muscle control so that you can handle your prosthesis naturally in daily life.

This training is crucial. It bridges the gap between simply wearing your prosthesis and mastering it.

Getting Familiar with Myoelectric Control

If you’re using a bionic prosthesis like the Grippy™ Bionic Hand, you’ll be introduced to myoelectric control. This means your prosthesis responds to natural electrical signals from your muscles.

At first, it might feel strange to see your prosthetic fingers move based on your thoughts or muscle contractions. But with practice, it becomes second nature.

Our trainers will help you learn which muscles trigger specific actions — for example, closing your hand or holding an object. Over time, you’ll develop smooth control that feels almost effortless.

With RoboBionics’ Sense of Touch™ technology, you’ll even start feeling pressure and texture feedback, helping you judge how firmly to grip things like cups, pens, or smartphones.

Adjusting to Daily Use

Once you start using your prosthesis in real life, you’ll notice small differences in how it feels across different situations — sitting for long periods, working, or doing chores. This is normal.

Your prosthetist will encourage you to take notes about what feels comfortable and what doesn’t. These observations help fine-tune the fit and alignment during follow-up visits.

In the first few weeks, it’s also common to experience mild skin redness or soreness. This usually happens because your limb is adjusting to new pressure points. Proper socket care and regular cleaning help prevent irritation.

If discomfort continues, your prosthetist will adjust the fit. Never try to modify anything yourself — precision changes require professional tools and expertise.

Using Your Prosthesis Safely

Safety is just as important as comfort. During your first few days, you’ll learn to recognize when your prosthesis needs rest or recalibration.

For instance, if your bionic hand feels less responsive, it might need a quick sensor recalibration. If your mechanical limb feels looser than usual, your socket might need tightening.

You’ll also be shown how to charge your prosthesis correctly and what to avoid — like overcharging batteries or exposing it to extreme heat.

Following these guidelines not only keeps your prosthesis safe but also ensures it lasts for years.

Follow-Up Care and Support

Why Follow-Ups Are Essential

Once you start wearing your prosthesis daily, follow-ups become a key part of your journey. These are not routine check-ups — they are essential for ensuring that everything stays in top condition.

During your follow-up visits, your prosthetist checks the socket, alignment, and electronic components. They also look for early signs of wear or changes in your limb shape.

Even small adjustments can make a big difference in your comfort and movement. Think of follow-ups as preventive care — they help you avoid bigger issues later.

The First Follow-Up Schedule

Typically, your first follow-up happens within two to three weeks after delivery. This session focuses on checking how your prosthesis feels during daily activities.

After that, follow-ups are spaced out to once every few months. Some users prefer visiting quarterly, while others schedule twice a year — depending on their comfort and activity level.

If you ever feel discomfort, pain, or instability, you don’t have to wait for your next appointment. You can reach out anytime, and we’ll schedule a visit promptly.

At RoboBionics, our support doesn’t end after delivery — it continues for as long as you need us.

Warranty and Servicing

All RoboBionics prosthetic products come with a comprehensive warranty that covers manufacturing defects and component failures. The warranty duration depends on the model, but most users enjoy coverage for at least one year.

If anything goes wrong during that period, repairs or replacements are handled quickly and at no cost to you. Beyond the warranty, we provide affordable servicing options and replacement parts.

Because most of our components are made in India, you never have to wait months for international shipments. Local production means faster service and lower costs — one of the biggest advantages of choosing an Indian-made prosthesis.

On-Site and Remote Support

We understand that traveling for follow-ups isn’t always easy, especially for users living far from major cities. That’s why we’ve introduced both on-site and remote support options.

You can schedule virtual consultations with our team through video calls to discuss minor issues or adjustments. For technical servicing, we coordinate with nearby partner clinics across India to make sure you get help quickly.

Our goal is to ensure you’re never alone in your prosthetic journey — no matter where you are.

Maintenance Tips You Should Never Skip

Your prosthesis will serve you faithfully if you take care of it properly. A few daily habits go a long way:

Wipe your socket clean every night with a soft, damp cloth to remove sweat. Keep your prosthesis dry when not in use. Avoid dropping it or exposing it to water for long durations.

For bionic hands, make sure to charge them regularly — not just when the battery is low. Consistent charging keeps performance stable and extends battery life.

These small steps keep your device hygienic, reliable, and ready every day.

Building Confidence with Your Prosthesis

Taking Your First Independent Steps

Once you’ve completed your initial training and follow-up visits, you’ll notice something powerful happening — confidence.

At first, you’ll still think about every movement, but gradually, using your prosthesis becomes second nature. You’ll open doors, carry bags, and hold objects without conscious effort.

That’s when you’ll realize that your prosthesis is not just a device — it’s a part of you.

Returning to Work and Daily Routines

One of the most exciting moments for most users is returning to their usual routine — going back to work, school, or hobbies.

Your prosthetist and rehabilitation team will help you plan this transition. They’ll recommend small changes to how you perform certain tasks, ensuring your prosthesis supports you efficiently.

If your work involves physical labor, they’ll show you proper techniques to reduce strain and protect both your prosthesis and your natural limb.

This phase is about rediscovering independence and joy in everyday life.

Emotional Recovery and Self-Acceptance

It’s easy to focus only on the physical recovery, but emotional healing is just as important. Using a prosthesis can bring up many feelings — pride, hope, but sometimes frustration too.

Give yourself grace. You’re learning to adapt to something entirely new. Every small victory — tying a shoelace, holding a spoon, shaking a hand — is proof of your strength.

If you ever feel stuck, talk to your prosthetist or support groups. At RoboBionics, we connect users with peer mentors who’ve gone through similar experiences. Talking to someone who understands can make a huge difference.

Staying Motivated

Motivation can waver at times, especially when you face small setbacks. That’s completely normal. The key is to remember why you started — to regain freedom, to feel whole, to live fully again.

Celebrate progress often. Every step forward, no matter how small, matters. Keep photos, notes, or even videos of your journey — they remind you how far you’ve come when days feel hard.

Long-Term Adaptation and Growth

When the Prosthesis Becomes a Part of You

After several months of regular use, your prosthesis will start to feel like an extension of your own body. You’ll move freely, without thinking about every action. You’ll reach, lift, and walk naturally. That’s when real adaptation happens — not just physically, but mentally too.

You’ll stop seeing your prosthesis as an external device and start treating it as part of your identity. The same way someone trusts their own hand, you’ll trust yours again.

This deep connection doesn’t happen overnight. It grows through consistent use, care, and confidence. The more you live with your prosthesis, the more you discover what it can truly do.

Evolving with Time

Life keeps changing, and your needs may change too. Maybe you start a new job, take up a new hobby, or become more active outdoors. As your lifestyle evolves, your prosthesis can evolve with you.

You can upgrade components, change socket designs, or explore advanced versions like the Grippy™ Bionic Hand with improved sensors and feedback. Your prosthetist will always guide you on the best time to make these upgrades.

At RoboBionics, we build every product with upgradability in mind. So, instead of replacing your entire prosthesis, you can simply enhance it as your needs grow.

Adapting to Physical Changes

Your body doesn’t stay the same forever. Muscle tone, weight, and limb shape may change over time. This is perfectly natural, and it’s one reason why regular follow-ups are so valuable.

When your limb changes, your socket may need small modifications. These adjustments keep your prosthesis fitting perfectly and prevent discomfort.

Ignoring these changes can lead to skin irritation or misalignment, but proactive care ensures your comfort and safety for years.

Caring for Your Skin and Limb

Even after you’ve fully adapted, daily limb care remains essential. Clean your limb gently after removing your prosthesis each day. Allow your skin to breathe before wearing it again.

If you notice any redness, swelling, or tenderness, let your prosthetist know. These are early signs that the fit needs minor tuning. Addressing small issues early keeps you comfortable and prevents bigger problems later.

Healthy skin and a well-maintained limb make your prosthesis perform better and feel more natural.

Upgrades and Enhancements

When to Consider an Upgrade

Most prosthetic components last several years with proper care. However, technology advances quickly, and newer versions often offer better comfort, control, and energy efficiency.

An upgrade might be needed if you find your current prosthesis limiting your activities or if it starts requiring frequent servicing. You may also choose an upgrade when your goals change — for example, shifting from light use to heavy work or sports.

At RoboBionics, upgrades are simple and modular. You can enhance specific parts — sensors, control systems, or cosmetic covers — without replacing the entire device.

Keeping Up with Technology

Prosthetic technology has advanced far beyond what it was a decade ago. Modern bionic hands like Grippy™ now offer lifelike grip patterns, touch feedback, and intuitive myoelectric control.

Our research and development team continually refines these features to make them smarter, faster, and even more responsive. When you upgrade, you benefit from these innovations instantly.

Staying updated ensures your prosthesis continues to match your lifestyle — efficient, powerful, and effortless.

Planning Financially for Future Upgrades

Just like when you first bought your prosthesis, upgrades can also be financed easily. RoboBionics continues to offer EMI options even for existing users.

This flexibility means you can access the latest technology without financial strain. Our goal is to make sure cost never stands between you and comfort.

Whenever you’re ready for an upgrade, we’ll assess your current device, explain the improvements, and give you a clear, transparent quote — just like we did the first time.

Joining the User Community

Finding Strength in Shared Stories

One of the most beautiful parts

One of the most beautiful parts of life after prosthesis is connecting with others who understand your journey. Across India, RoboBionics users have formed a strong, supportive community of people helping each other adapt and thrive.

They share experiences, tips, and motivation. They discuss the challenges of returning to work, exercising, and daily living. Most importantly, they celebrate progress together.

When you join this community, you realize you’re not alone — you’re part of a growing movement of people reclaiming independence with technology.

Learning from Peers

Hearing how others overcame similar hurdles can give you new ideas and hope. Someone might share how they adjusted to using their bionic hand in the kitchen, while another may talk about training for long walks with a mechanical limb.

These real-life stories often teach lessons that manuals can’t. They also remind you that every user, regardless of age or background, has the strength to adapt.

At RoboBionics, we often connect new users with experienced ones who can mentor and motivate them through their early stages. These bonds often last far beyond the prosthetic journey itself.

Becoming an Inspiration

Once you’ve mastered your prosthesis, you might find yourself becoming the role model for someone else. Your story — your effort, your courage, your patience — can inspire others to begin their own journey with hope.

Some users volunteer at prosthetic camps, while others share testimonials that help new patients see what’s possible. By giving back, you close the circle of support that once lifted you.

In the process, you’ll discover that your prosthesis doesn’t just help you live better — it helps you empower others too.

Why Choosing RoboBionics Means Lifelong Support

Indian Innovation, Global Quality

RoboBionics was born out of a simple belief — that world-class prosthetics should be accessible to everyone. We’re proud to say that 60 out of 64 components of our products are made right here in India.

This local innovation means lower costs, faster service, and easier availability of spare parts. But what truly sets us apart is the care behind every device. Each prosthesis we build carries a promise — to restore not just movement, but dignity and confidence.

From the first demo to your final fitting, and every follow-up after, we stay with you. We measure success not in numbers, but in smiles and stories.

A Partner You Can Always Reach

Our users often tell us that what they value most is not just our technology but our responsiveness. We believe that support should never end with a sale.

If you ever face an issue, whether it’s a loose fitting, a charging question, or even emotional hesitation, we’re only a call away. Our customer support and technical team are trained to help quickly and kindly.

With service centers and partner clinics across India, we make sure help is always close — no matter where you live.

Transparency and Trust

From quotes to EMIs to delivery, everything at RoboBionics is open and honest. We explain every detail before you commit. We encourage questions, and we take time to ensure you feel confident about your decisions.

That transparency builds trust, and trust is what transforms a company into a lifelong partner.

The Promise of Affordability

Imported prosthetics can cost anywhere between ₹10 to ₹15 lakh. That price keeps advanced technology out of reach for most people. At RoboBionics, we’ve changed that.

Our products — including the Grippy™ Bionic Hand — are priced between ₹2.15 and ₹3 lakh. By manufacturing locally and innovating smartly, we’ve made sure that affordability never means compromise.

We believe every person deserves a chance to live fully, without being held back by cost.

Taking the Next Step

Your Journey Starts with One Simple Action

If you’ve completed your prosthetic demo and are now thinking about what comes next, remember — you’re already halfway there. The rest is a series of easy, guided steps designed to make your experience smooth, transparent, and empowering.

Whether you need a clear quote, an EMI breakdown, or details about your delivery timeline, our team is here to walk you through everything — patiently, carefully, and with genuine care.

How to Begin

Booking your next consultation or finalizing your order is simple. Just visit www.robobionics.in/bookdemo and schedule a follow-up. Our experts will reach out, discuss your options, and guide you personally through the next phase.

You’ll receive clear timelines, a transparent quote, and flexible payment plans that suit your comfort.

From there, you’re on your way to receiving a prosthesis designed not just for your body — but for your life.

The RoboBionics Promise

Our promise has always been the same — to help people rebuild their lives with dignity, confidence, and care. We don’t just create prosthetic limbs; we create possibilities.

Every time someone puts on a RoboBionics prosthesis, it’s not just technology at work. It’s hope, precision, and human compassion combined.

Your life after the demo is not about waiting — it’s about moving forward. And when you do, we’ll be right there with you, every step of the way.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.