Objective Outcomes Doctors Track: AMPnoPRO, 6MWT, TUG Pre-Fit and Post-Fit

Objective Outcomes Doctors Track: AMPnoPRO, 6MWT, TUG Pre-Fit and Post-Fit

In prosthetic rehabilitation, every step counts — quite literally. For doctors, tracking those steps isn’t just about watching a patient walk; it’s about measuring how well they’re regaining their independence, confidence, and quality of life.

Objective outcome measures like the AMPnoPRO, the Six-Minute Walk Test (6MWT), and the Timed Up and Go (TUG) test help physicians do exactly that. They turn recovery into data, allowing doctors to understand how far a patient has come and what more can be done.

For amputees, especially those using advanced prosthetic limbs, these tests are more than numbers — they’re milestones of progress. From the first step in rehab to walking confidently with a new prosthetic, these evaluations show the transformation that happens when technology and medical science work hand in hand.

In this article, we’ll explore how these outcome measures guide prosthetic care before and after fitting, how doctors use them to personalize treatment, and why they’re essential in building stronger, more confident users of prosthetic technology.

Because when it comes to mobility, progress isn’t just seen — it’s measured.

Why Outcome Measures Matter in Prosthetic Rehabilitation

The Shift from Subjective to Objective Progress

For years, rehabilitation success was often described in vague terms

For years, rehabilitation success was often described in vague terms — words like “improving,” “stable,” or “doing better.” While these phrases sound encouraging, they don’t tell the full story.

Objective outcome measures, however, give doctors and therapists a clear, measurable picture of how a patient is truly progressing. These tools turn physical ability into data — showing improvements in balance, endurance, and coordination in a way that can be tracked over time.

They remove guesswork. Instead of relying on observation alone, doctors can now pinpoint exactly where a patient stands before and after prosthetic fitting.

Measuring What Matters Most

What makes these tests powerful is that they focus on what patients care about most — their ability to move confidently in real life.

Whether it’s walking across a room, standing from a chair, or keeping balance on uneven ground, these tests reflect functional ability rather than medical theory.

By using structured assessments, doctors ensure that progress isn’t just happening inside a clinic, but also translating into daily activities. That’s where the true value of prosthetic rehabilitation lies — independence beyond therapy walls.

From Numbers to Narratives

While the data collected is numerical, the meaning behind it is deeply human.

When an amputee who once struggled to take two steps without support completes a six-minute walk test, that number represents months of effort, courage, and adaptation.

These tests become motivational tools too — tangible proof for patients that their hard work is paying off. It’s progress they can see, feel, and be proud of.

Consistency Across Care Teams

Objective measures also bring consistency across healthcare providers. Different therapists, doctors, or prosthetists can interpret results the same way, ensuring coordinated care.

This shared language helps avoid confusion, especially in multidisciplinary teams where surgeons, physiotherapists, and prosthetists work together. Everyone can align around clear data, not assumptions.

For hospitals and clinics, this consistency builds credibility — showing outcomes that can be tracked, compared, and improved upon.

Pre-Fit Evaluation: Laying the Foundation

Why Pre-Fit Testing Is Crucial

Before a prosthesis is even fitted, doctors need to understand the patient’s baseline physical capacity. Pre-fit evaluations reveal the person’s current strength, balance, endurance, and motivation.

Without this data, it’s impossible to design a prosthetic or rehabilitation plan that truly fits the patient’s body and lifestyle. Pre-fit testing also helps identify risk factors, such as poor balance or low stamina, which could lead to falls or slow progress.

In short, it’s like building a map before beginning a journey — you can’t reach the destination without knowing where you’re starting.

Preparing the Body and Mind

Before fitting, the body must be ready. Muscles in the residual limb, trunk, and opposite leg need enough strength to handle weight transfer and balance.

Tests like AMPnoPRO and TUG help identify whether the patient is physically prepared. If not, the focus shifts to targeted exercises — strengthening weak muscles, improving flexibility, and boosting endurance.

But it’s not just about the body. These pre-fit tests also prepare the mind. When patients see measurable goals, they understand that every effort counts, making them more engaged in therapy.

Setting Realistic Expectations

Objective outcomes help doctors and patients have honest, realistic conversations. If the data shows limited stamina or balance, the physician can explain what type of prosthesis or rehabilitation intensity will work best.

This avoids disappointment later. Instead, patients enter the fitting stage with clarity and confidence, knowing exactly what to expect and what’s possible with effort.

Reducing Risks Before Fitting

Pre-fit evaluation is also a safety measure. It identifies issues like joint stiffness, skin problems, or cardiovascular limitations that could make prosthetic use unsafe at first.

Addressing these early — through physical therapy, medical management, or gradual activity — ensures that the fitting process is smoother and safer.

For elderly or diabetic patients, especially, this step can prevent complications and ensure that once the prosthetic is introduced, progress continues steadily.

Understanding AMPnoPRO: Assessing Mobility Potential

What AMPnoPRO Means

AMPnoPRO stands for Amputee Mobility Predictor without Prosthesis. It’s a simple yet powerful test that helps doctors evaluate a lower-limb amputee’s functional ability before fitting a prosthesis.

The “noPRO” part means it’s performed without wearing a prosthesis. This makes it ideal for early rehabilitation stages, right after amputation but before fitting.

It helps answer one of the most important questions in prosthetic care — how mobile can this person be once fitted?

How It Works

The AMPnoPRO consists of 21 tasks that measure balance, coordination, and the ability to move safely with or without support. Patients perform simple activities like standing up from a chair, reaching forward, or maintaining balance.

Each task is scored, and the total gives doctors an objective snapshot of mobility readiness.

The test takes about 10–15 minutes and doesn’t require special equipment — making it practical for hospitals and clinics of all sizes.

What the Scores Indicate

Scores from the AMPnoPRO help classify patients into different functional levels, from limited household ambulation to full community walking.

For example, a low score may indicate the need for strengthening before prosthetic fitting, while a higher score may show readiness for immediate prosthetic training.

This classification guides doctors and prosthetists in choosing the right type of device and therapy intensity. It ensures no one is under-challenged or overburdened.

Why Doctors Value It

Physicians appreciate AMPnoPRO because it connects clinical observation with measurable outcomes. It’s quick, safe, and gives a clear idea of what to expect post-fit.

It’s especially useful for new amputees who may not know what’s achievable yet. The test builds a baseline — a starting point doctors can compare against future progress.

It also provides reassurance. When a patient scores higher over time, it’s evidence that rehabilitation and prosthetic training are working.

The Human Side of Numbers

Behind every AMPnoPRO score is a personal story — a patient learning to stand tall again after surgery, regaining trust in their body, and proving that strength doesn’t depend on having two legs but on courage.

Doctors who take time to explain what the numbers mean help patients see these results as victories, not judgments. It keeps motivation high and spirits steady.

AMPnoPRO and Personalized Rehabilitation

Because every patient is different, AMPnoPRO helps tailor rehabilitation plans precisely.

If a patient struggles with standing balance, exercises focus on posture and trunk control. If coordination is weak, therapists might include stepping or reaching tasks.

This personalization ensures therapy time is effective and relevant — no wasted effort, no guesswork.

The Pre-Fit to Post-Fit Transition

AMPnoPRO is typically used before prosthetic fitting, but it lays the foundation for later comparisons. Once the prosthesis is fitted, the same patient can perform AMP with prosthesis (AMPpro).

Comparing AMPnoPRO and AMPpro results helps doctors see exactly how much the prosthesis has improved mobility. This direct comparison is one of the clearest measures of prosthetic success.

The Six-Minute Walk Test (6MWT)

What the 6MWT Really Measures

The Six-Minute Walk Test

The Six-Minute Walk Test, often called the 6MWT, is one of the simplest yet most insightful tools for measuring endurance and functional mobility.

It doesn’t require advanced machines or complex procedures — just a hallway, a timer, and a patient willing to walk. The idea is straightforward: how far can someone walk in six minutes at their own pace, safely and without interruption?

But beneath that simplicity lies powerful information about cardiovascular fitness, muscle strength, and real-world walking ability.

For doctors, this test translates the patient’s effort into measurable progress — showing exactly how well their body handles activity before and after prosthetic fitting.

Why It Matters for Prosthetic Users

Walking with a prosthesis is not just about taking steps; it’s about maintaining rhythm, endurance, and balance over time. The 6MWT helps physicians see how long a patient can sustain movement before fatigue sets in.

It’s an endurance test that reflects everyday life. Walking to the kitchen, the market, or a park bench all require stamina, not just balance. The 6MWT reveals whether the prosthesis supports sustained movement or needs adjustment for comfort and energy efficiency.

How the Test Is Conducted

The process is simple but standardized for accuracy. A flat, straight path — usually 30 meters long — is marked. The patient walks back and forth for six minutes while being monitored for heart rate, oxygen levels, and any discomfort.

They are encouraged to rest if needed but are asked to resume walking when ready. At the end, the total distance covered is recorded.

This single number — the distance walked in six minutes — tells a lot about the patient’s endurance and how well their body is adapting to the prosthetic.

What the Results Indicate

Doctors compare 6MWT results before and after prosthetic fitting. A significant increase in distance post-fit shows improvement in endurance, energy efficiency, and confidence.

For example, a patient who walks 100 meters before fitting and 250 meters afterward has doubled their functional walking ability. That’s a clear, measurable sign that the prosthesis and rehabilitation plan are working.

If progress is slow or stagnant, it’s a sign to reassess — perhaps adjusting the socket fit, changing prosthetic components, or modifying therapy intensity.

The Emotional Impact of the 6MWT

While the numbers provide data, the emotional effect of completing the test is just as valuable.

Many amputees begin rehabilitation unsure of how far they can go. Completing six minutes of steady walking often brings a visible sense of pride and confidence.

It’s no longer just about walking — it’s about endurance, control, and trust in their new limb. The 6MWT gives patients proof of their growing strength, and that encouragement often fuels their determination for the next goal.

Connecting the Test to Real Life

Doctors often use 6MWT results to discuss everyday mobility. If a patient can walk 200 meters in six minutes, it means they can likely manage household distances comfortably. A 400-meter result might indicate readiness for outdoor or community ambulation.

This connection between clinical data and real-world capability helps patients understand what their results mean in daily life. It makes the process relatable and motivating.

The Timed Up and Go (TUG) Test

What the TUG Test Evaluates

The Timed Up and Go (TUG) test is

The Timed Up and Go (TUG) test is another practical measure of mobility, balance, and coordination. It focuses less on endurance and more on the fluidity and control of motion.

During the test, a patient starts seated in a chair, stands up on command, walks three meters, turns around, walks back, and sits down again. The total time taken to complete this sequence is recorded.

It’s a short, precise way to assess agility, balance, and how safely a person transitions from sitting to walking — all vital skills for prosthetic users.

Why Doctors Use TUG

Doctors use the TUG test to identify risk of falls and to assess how smoothly a patient can manage real-world movements.

Many older amputees or first-time prosthetic users struggle with standing up, turning, or sitting down without losing balance. The TUG test reveals these weaknesses quickly.

A slow or unsteady performance often indicates the need for targeted balance training, core strengthening, or adjustments in prosthetic alignment.

Because it involves common daily movements, the test is an excellent predictor of how safely and independently a patient can function outside the clinic.

How the Test Is Performed

The procedure is simple but must be done consistently for accuracy.

A standard chair with armrests is used, and the walking distance is exactly three meters. The patient is instructed to perform the sequence as naturally and safely as possible, without rushing.

The total time taken — from the command “go” to the moment they sit again — is measured with a stopwatch.

Lower times indicate better mobility and balance. Typically, under ten seconds suggests good functional ability, while longer times indicate areas for improvement.

Tracking Progress Over Time

Doctors use TUG results both before and after prosthetic fitting. A faster completion time after fitting shows improved strength, coordination, and confidence in the prosthesis.

By comparing these results, clinicians can clearly see whether rehabilitation efforts are effective or need modification.

Even a few seconds’ improvement can represent meaningful functional gains — fewer stumbles, faster transitions, and greater independence.

Early Detection of Risk Factors

The TUG test isn’t only for tracking progress — it’s also a diagnostic tool. It helps identify balance deficits and fall risk early.

If a patient takes longer or appears unstable during turns, it signals that further balance and proprioception training is needed. Addressing these issues early prevents injuries and ensures safe adaptation to the prosthesis.

This proactive approach allows doctors to modify therapy before problems escalate.

The Confidence Connection

Confidence and performance go hand in hand. Patients who hesitate or move cautiously during TUG testing often lack trust in their prosthesis or in their own body.

Repetition and encouragement help. As patients see their times improve, their confidence grows naturally. What begins as careful movement transforms into effortless control.

This is where the physician’s role as motivator becomes as important as the data itself.

Linking TUG, 6MWT, and AMPnoPRO Together

Each of these three tests — AMPnoPRO, 6MWT, and TUG — provides unique insight into different aspects of mobility.

AMPnoPRO measures potential before fitting.
6MWT measures endurance and stamina.
TUG measures agility and safety in movement.

When doctors use them together, they get a complete picture — from readiness to real-world performance.

These results also guide prosthetists and therapists in fine-tuning devices and training programs. For instance, if AMPnoPRO scores are high but 6MWT endurance is low, the issue may be cardiovascular fitness rather than prosthetic design.

Objective outcomes like these allow rehabilitation to become data-driven, personalized, and precise.

Comparing Pre-Fit and Post-Fit Results

Seeing the Difference Data Can Make

When doctors compare pre-fit and post-fit test results, they can literally see transformation in motion.

An increase in 6MWT distance, a reduction in TUG time, or a higher AMP score confirms that the prosthetic and therapy plan are working. This evidence-based approach builds trust not only between doctor and patient but also within the medical team.

It’s one of the reasons modern prosthetic care is moving strongly toward objective testing — because it makes progress visible.

The Motivation Behind Measurement

Numbers can inspire as much as they can inform. For many amputees, seeing their test results improve over time is like watching their determination come to life.

When doctors share results with genuine encouragement — “You’ve improved by 30 meters!” or “You completed that in half the time now!” — it transforms the rehabilitation journey into a shared celebration.

Motivated patients try harder, stay engaged, and recover faster.

Refining the Prosthesis and Rehabilitation Plan

Objective tests also help fine-tune the prosthetic design.

If a patient’s 6MWT distance doesn’t increase as expected, it may indicate that the prosthetic socket needs adjustment, or the alignment isn’t ideal. If the TUG test shows balance issues, therapists can modify the rehabilitation plan to include targeted exercises.

This feedback loop keeps care dynamic, ensuring that both the device and the therapy evolve with the patient’s progress.

Demonstrating Value to Stakeholders

For hospitals, rehabilitation centers, and prosthetic manufacturers, these measurable outcomes also provide evidence of quality.

When data shows consistent improvement in post-fit results, it reflects the effectiveness of clinical processes and technologies. This transparency builds confidence among patients, physicians, and insurers.

In India, where affordability and accountability are increasingly important in healthcare, such data-driven validation is transforming how prosthetic rehabilitation is delivered.

The Personal Transformation Behind the Numbers

Behind every improved score is a story of regained independence — a farmer walking back to his fields, a grandmother returning to her kitchen, a student climbing stairs again.

Doctors who use objective outcomes aren’t just collecting data; they’re helping write stories of recovery with precision and compassion.

These metrics prove that with the right timing, technology, and teamwork, progress is not a matter of luck — it’s measurable, repeatable, and real.

Long-Term Tracking and Follow-Up

Why Continued Measurement Matters

Recovery doesn’t stop once a prosthesis is fitted

Recovery doesn’t stop once a prosthesis is fitted — it evolves. Muscles strengthen, confidence grows, and daily movement becomes smoother. But this progress needs consistent tracking.

Doctors who continue using objective outcome measures like AMPnoPRO, 6MWT, and TUG beyond the first few months can detect subtle changes that might otherwise go unnoticed.

Sometimes performance plateaus or declines because of socket wear, pain, or reduced motivation. Regular testing helps identify these shifts early, ensuring timely adjustments that keep patients moving confidently.

Turning Data Into a Roadmap

Each test result becomes a signpost in the patient’s recovery journey.

By comparing data across months or years, physicians can create a personalized mobility timeline. This not only helps fine-tune prosthetic alignment but also guides physical therapy goals.

It’s like tracking a heartbeat of progress — consistent, reliable, and deeply personal to each patient.

For example, if a patient’s 6MWT distance gradually drops, it might signal fatigue, muscle loss, or even depression. With data in hand, the physician can respond quickly and holistically, adjusting both physical and emotional support.

The Importance of Baseline Comparisons

The most valuable data in prosthetic rehabilitation comes from comparison — not between patients, but within the same person over time.

Every individual’s body, motivation, and healing rate are unique. That’s why pre-fit tests like AMPnoPRO set the foundation. Later 6MWT and TUG scores build upon it, showing tangible improvement unique to that person.

These comparisons give doctors a true measure of success: not perfection, but steady, meaningful growth.

Encouraging Lifelong Engagement

Objective outcomes also help maintain long-term motivation. Many patients, once they regain mobility, stop follow-up visits because they feel “done.” But rehabilitation is ongoing — especially as the body and prosthesis both change over time.

When doctors show patients their progress in numbers, it renews motivation. Seeing how far they’ve come — and what goals still lie ahead — keeps them invested in their own mobility journey.

Even a small improvement in walking distance or reduced time in TUG can reignite determination to keep training and maintaining their device.

Interpreting the Results in Practice

More Than Just Data Points

Numbers tell part of the story, but not all. Good doctors interpret results with context — understanding how each patient feels, moves, and lives.

A 6MWT result of 300 meters might be incredible progress for a senior amputee recovering from vascular disease, while the same distance might mean something different for a younger, athletic patient.

Interpreting results in context ensures fairness and accuracy. It also reinforces to patients that they’re not being compared to others — only to their own progress.

Combining Metrics for a Complete Picture

Each test — AMPnoPRO, 6MWT, and TUG — captures a different dimension of mobility.

When results are combined, they form a full portrait of capability: readiness, endurance, agility, and confidence.

For example, a high AMPnoPRO score with a low 6MWT result might indicate strong balance but poor stamina. A high 6MWT with a slower TUG time might mean endurance is good but turns and transitions are still challenging.

By seeing how these scores interact, doctors can personalize rehabilitation programs to close specific gaps.

Identifying Prosthetic-Related Barriers

Sometimes test results reveal issues that have nothing to do with fitness — they point to prosthetic challenges.

If a patient’s endurance suddenly declines, the socket may be causing discomfort or poor suspension. If balance scores fall, alignment might be off.

Objective data helps distinguish between physical and mechanical barriers. This clarity allows physicians and prosthetists to make quick, precise adjustments rather than relying on guesswork.

Tracking the Psychological Component

Mobility is as much mental as it is physical. Data trends often mirror emotional states.

A patient who’s discouraged might show reduced walking distance or slower movement, even when physically capable of more. A motivated, confident patient often performs better than expected.

Doctors who combine empathy with data can read these signs early. Encouraging counseling or peer support alongside training can help lift motivation and performance simultaneously.

Turning Data Into Dialogue

The most powerful part of these results is not the numbers themselves — it’s how doctors communicate them.

When data is shared with warmth and context, it transforms clinical assessment into a conversation of empowerment.

Saying “Your walking distance improved by 30%” isn’t just feedback — it’s validation of the patient’s effort, willpower, and discipline. It tells them they’re not just healing — they’re succeeding.

Building a Culture of Measurement in Prosthetic Care

Making Objective Testing Routine

For years, many clinics treated prosthetic rehabilitation as an art more than a science. While experience and intuition are invaluable, combining them with data creates stronger, more reliable outcomes.

Doctors should make tests like AMPnoPRO, 6MWT, and TUG a standard part of every prosthetic journey — not just optional extras.

When these become routine, they raise the quality of care across the board, ensuring every patient receives structured, evidence-based guidance.

Bridging the Gap Between Hospitals and Prosthetic Centers

In India, one major challenge is coordination between medical facilities and prosthetic providers. Hospitals handle surgeries, while prosthetic centers focus on fitting and training — often working separately.

Objective outcomes create a shared language between both.

When hospitals record pre-fit results and prosthetic centers track post-fit data, the transition becomes smoother and more transparent. Both sides can clearly see what’s working — and what needs more attention.

This collaboration ensures continuity of care from surgery to recovery, giving every patient a seamless experience.

Data as a Tool for Education and Training

For medical students and rehabilitation specialists, outcome measures are invaluable teaching tools. They help new professionals learn how to assess, document, and interpret progress systematically.

Using these tests during clinical rotations or workshops helps young doctors and therapists understand the subtle differences between observation and evidence.

It trains them to rely not only on their eyes but also on measurable facts — a skill that elevates patient care.

Improving Accessibility in India

While these tests are simple and inexpensive, they’re not yet universally used across smaller clinics in India. Increasing awareness among physicians, especially in semi-urban and rural areas, can help standardize care nationwide.

Because tests like 6MWT and TUG require minimal equipment — just space, time, and guidance — even small centers can adopt them easily.

This democratization of testing ensures that amputees in every corner of the country can benefit from structured, scientific rehabilitation.

How RoboBionics Integrates Objective Outcomes

The Role of Technology in Tracking Progress

Objective Outcomes Doctors Track: AMPnoPRO, 6MWT, TUG Pre-Fit and Post-Fit

At RoboBionics, our approach to prosthetic care is deeply rooted in both compassion and measurable results. We design devices that empower users, but we also believe in data that proves their impact.

When a patient is fitted with our Grippy™ Bionic Hand or similar prosthetic solutions, we encourage doctors and therapists to track performance through standardized tests like AMPnoPRO, 6MWT, and TUG.

This not only validates the prosthesis’ performance but also helps us continuously improve our designs based on real-world outcomes.

Designed for Function, Measured for Results

Our products are built to reflect human movement — intuitive, responsive, and reliable. But their success isn’t just about engineering; it’s about how they improve people’s daily lives.

When users walk further, grip more steadily, or move more confidently after fitting, those results are proof of what thoughtful design can achieve.

Doctors who track these outcomes can clearly see how early fitting and personalized prosthetic selection lead to faster rehabilitation and stronger long-term results.

Closing the Loop Between Doctor and Maker

RoboBionics works closely with physicians and rehabilitation centers across India to create a feedback loop — from the clinic floor back to our design team.

Every test result, every data point, every patient milestone contributes to making prosthetic technology smarter and more accessible.

Our mission isn’t just to build prosthetics, but to build partnerships — with doctors who believe in measurable progress and patients who trust that their recovery is guided by science and care combined.

Accessible, Affordable, and Proven

Imported prosthetics often remain out of reach for most Indian families, costing over ₹10 lakh. RoboBionics bridges that gap by creating locally manufactured, world-class devices priced between ₹2.15–3 lakh.

By keeping 60 of our 64 components made in India, we ensure affordability without compromise.

This accessibility means that outcome-driven rehabilitation is no longer reserved for the privileged few — it’s available to anyone who dares to take the next step forward.

The Human Story Behind Every Test

Beyond the Numbers

Each AMPnoPRO score, each six-minute distance, each TUG time — they all tell stories far deeper than data can express.

They’re the stories of patients who refused to stop moving, families who refused to give up hope, and doctors who believed that progress can always be measured — not in perfection, but in persistence.

Every second shaved off a TUG time is a second gained in independence. Every extra meter walked in six minutes is a meter closer to normalcy. Every improved AMP score is a reminder that mobility is not just a function of limbs, but of willpower.

The Doctor’s Satisfaction

Few things in medicine are as rewarding as watching measurable recovery unfold.

When doctors track objective outcomes, they see their expertise reflected in real, visible progress. They witness science translating directly into human impact — step by step, test by test.

It’s a reminder that behind every prosthetic device and every data sheet stands the shared goal of restoring life’s rhythm — the joy of walking, the pride of self-sufficiency, the peace of confidence regained.

The Future of Objective Care

The future of prosthetic rehabilitation in India lies in data — but guided by empathy.

As more physicians adopt objective measures, rehabilitation will become faster, safer, and more effective. Patients will not only recover but thrive.

With innovation from companies like RoboBionics, data and design will continue to merge, creating a system where every test result not only informs treatment but also inspires the next generation of mobility technology.

Conclusion: Progress You Can Measure, Freedom You Can Feel

Prosthetic rehabilitation is both a science and a story. The science lies in the data — AMPnoPRO scores, six-minute distances, and timed transitions. The story lies in what those numbers mean — the courage, persistence, and freedom behind every step.

For doctors, objective outcomes aren’t just clinical metrics; they’re tools of transformation. They show where a patient begins, how far they’ve come, and how much further they can go.

At RoboBionics, we believe in measurable progress — because data proves what the heart already knows: mobility is not just movement; it’s life in motion.

If you’re a physician, therapist, or rehabilitation specialist who believes in empowering patients through evidence-based care, we invite you to partner with us.

Book a demo or connect at www.robobionics.in/bookdemo — and together, let’s redefine recovery, one measured step at a time.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.