Caregiver Daily Checklist for Senior Prosthetic Users

Caregiver Daily Checklist for Senior Prosthetic Users

Caring for a senior who uses a prosthetic limb is a journey of patience, compassion, and daily teamwork. It’s not just about helping them walk or move—it’s about restoring their comfort, confidence, and independence every single day. For many caregivers, the task may feel delicate at first. You might wonder how to help without overstepping or how to keep the prosthesis in perfect condition.

The truth is, caring for a prosthetic user doesn’t have to be complicated. With the right knowledge and small daily habits, you can make life smoother, safer, and more enjoyable for both you and your loved one. Every day brings small routines—checking the prosthesis, cleaning the limb, helping with balance, encouraging gentle activity, and keeping spirits high. These routines build trust, strength, and stability over time.

At RoboBionics, we’ve met hundreds of families who support seniors using prosthetics. We’ve seen how a little care, given with consistency, helps them live freely again. This detailed guide is for caregivers—sons, daughters, spouses, or professionals—who want to offer the best possible daily care for senior prosthetic users.

You’ll find here a full day’s guide—morning to night—on what to check, how to assist, and how to encourage both physical comfort and emotional wellbeing. Each step is practical, simple, and tested in real homes.

Morning Care Routine: Comfort, Cleanliness, and Confidence

Starting the Day with Gentle Check-ins

The morning sets the tone for the whole day

The morning sets the tone for the whole day. Begin each day by greeting your loved one with warmth and calm. Ask how they slept and whether they feel any soreness or stiffness. Seniors using prosthetics often experience mild swelling or tightness in the residual limb after waking up, especially if the weather is humid or cold.

Give them a few minutes to stretch or sit comfortably before putting on the prosthesis. Encourage slow, deep breathing—it helps with circulation and eases tension. This quiet moment also helps you notice if something feels different from the previous day.

If they seem tired or hesitant, reassure them that there’s no rush. Patience builds confidence, and calm mornings help the rest of the day flow more smoothly.

Checking the Residual Limb

Before fitting the prosthesis, always check the skin on the residual limb. Look for any redness, swelling, dry patches, or blisters. Even small skin irritations can worsen if ignored.

Use a soft, clean cloth to gently wipe the limb with lukewarm water. Avoid hot water or harsh soaps—they can irritate the skin. Pat dry with a towel instead of rubbing. Clean, dry skin prevents infection and ensures a snug, comfortable fit.

If you notice any redness that doesn’t fade after a few minutes, give the limb a short rest before fitting the prosthesis. Persistent irritation may need a quick review by a prosthetist.

Inspecting and Cleaning the Prosthesis

While your loved one freshens up, take a moment to inspect the prosthetic limb. Look closely at the socket, straps, and moving parts. Make sure there’s no dust, moisture, or loose fittings. If it’s a bionic or electronic model, check the battery level and charge it if needed.

Clean the inner socket gently with a damp cloth. For silicone liners, use mild soap and water, then dry them thoroughly before use. A clean prosthesis prevents odors, friction, and discomfort.

Regular inspection also helps catch small issues before they turn into big repairs. For seniors, comfort depends as much on the prosthesis’ condition as on their physical health.

Helping with the Fit

Once the limb and socket are clean and dry, help your loved one put on the prosthesis slowly. Make sure liners and socks are correctly positioned—no wrinkles or folds. These can cause pressure points during movement.

Encourage them to do this themselves if possible. Independence is empowering. You can stay close to provide light support or balance while they adjust straps or align the limb.

If it’s a myoelectric prosthesis, like RoboBionics’ Grippy™, confirm that the sensors are clean and responsive. The connection between the limb and the prosthesis should feel natural, not forced.

Ensuring Balance and Comfort

Once fitted, help your loved one stand up gently. Let them take a few steps in place while you observe their balance. Ask if the prosthesis feels even or if there’s any pinching.

Encourage slow walking across a short distance. If the limb feels too tight or too loose, remove it and refit. Comfort is key—it’s better to take a few extra minutes adjusting than risk irritation later.

As they move, watch for posture. Shoulders should be relaxed, and the body should feel centered. These small details make a big difference in how easily they move through the day.

Morning Hygiene and Dressing

After fitting the prosthesis, move to personal grooming. Keep everything close to avoid unnecessary bending or reaching. A sturdy chair or stool in the bathroom helps during washing or shaving.

Encourage clothing that’s easy to wear and breathable. Avoid tight cuffs or waistbands that may interfere with prosthetic movement. For leg prosthetic users, longer socks or soft liners prevent rubbing against clothing seams.

Shoes should fit well and have good grip. Slip-resistant soles and secure straps are safer than laces that can loosen. Seniors should always wear both shoes, even when using one prosthetic leg, to maintain even balance.

Supporting Breakfast and Medication

Once grooming is done, help set up a calm breakfast environment. Sitting comfortably with both feet supported on the ground helps posture and digestion.

Serve foods rich in protein and fiber—they support muscle health and energy levels. Hydration is also important, so encourage water or light herbal tea.

If medications are part of their morning routine, double-check doses and timing. Consistency matters, especially for circulation and joint health. You can keep a small notebook to record medications, meals, and energy levels. Over time, this record helps track how diet and prosthetic use affect daily comfort.

Encouraging Gentle Morning Activity

After breakfast, light activity prepares the body for the day. A few stretches or short walks around the house can loosen stiff muscles and build confidence.

Encourage slow movements—raising arms, rolling shoulders, or marching in place. If your loved one is new to using a prosthesis, let them rest between exercises. The goal is comfort, not strain.

If your home allows, step outside for a few minutes of sunlight. Morning light boosts mood and helps regulate sleep. It’s also a beautiful way to start the day with positivity and connection.

Emotional Check-in

Physical care matters, but emotional well-being matters just as much. Ask how they’re feeling—hopeful, tired, or maybe unsure. Listen gently and without rushing.

Remind them of their progress. Celebrate even small wins, like walking from one room to another or completing the morning routine without help.

Kind words and patience make rehabilitation easier. Seniors often need reassurance that they’re doing well, even on days when movement feels slow.

Daytime Care: Mobility, Meals, and Mindful Support

Encouraging Steady Movement Through the Day

Daytime is when most activity happens

Daytime is when most activity happens—moving between rooms, doing light chores, or simply enjoying time with family. Seniors using prosthetics need gentle reminders to stay active without tiring themselves.

Encourage movement every hour, even if it’s just standing, stretching, or walking a few steps. Long sitting sessions can make joints stiff and slow down circulation, especially around the residual limb.

If your loved one uses a prosthetic leg, help them find balance between rest and activity. Too much movement can cause discomfort, while too little can lead to weakness. The goal is steady, gentle motion.

Walking aids like canes or walkers can offer confidence during transitions, especially for seniors still getting used to their prosthesis. Keep them nearby but encourage reliance on them only as needed.

Checking Comfort and Alignment

As the day goes on, check in occasionally about how the prosthesis feels. Heat, sweat, or swelling can affect the fit. If your loved one mentions discomfort, help them remove the prosthesis for a short break.

Inspect the limb and liner for signs of friction or pressure. Sometimes, a simple adjustment—like changing the sock layer or re-tightening straps—can make a big difference.

Encourage open communication. Many seniors hesitate to admit pain, fearing it shows weakness. Remind them that small issues caught early prevent bigger problems later.

Maintaining the Prosthesis Midday

By midday, the prosthesis may need a quick cleaning or adjustment, especially in warm weather. Use a soft cloth to wipe away moisture and check for any loose parts. For bionic models, confirm that the battery level is still good.

Encourage your loved one to sit comfortably while you inspect. This routine doesn’t just maintain hygiene—it also keeps the prosthesis performing well throughout the day.

If you notice any clicking, stiffness, or unusual sounds, make a note to inform your prosthetist later. Preventive maintenance keeps both safety and comfort intact.

Managing Meals for Energy and Strength

Meals during the day play a huge role in maintaining energy and mood. For seniors using prosthetics, balanced nutrition supports muscle health, skin recovery, and endurance.

Serve meals rich in protein, vitamins, and healthy fats. Fish, lentils, eggs, and leafy greens are excellent choices. Avoid very salty or processed foods that may cause swelling.

Encourage hydration—water, tender coconut, or light soups help regulate temperature and prevent fatigue. A glass of water every hour or two keeps muscles flexible.

If your loved one takes medication with meals, set gentle reminders. Regular timing supports digestion and prevents side effects like dizziness or weakness.

Supporting Safe Movement Around the Home

Safety is a continuous part of daytime care. Ensure walkways are clear of rugs, wires, or low furniture. Good lighting in hallways and bathrooms makes a big difference in confidence.

If your home has stairs, always stay nearby when your loved one uses them. Encourage them to hold the railing and move at their own pace. Never rush them.

For outdoor movement, check that shoes fit well and the prosthetic limb feels balanced. Uneven paths or wet floors can be challenging—assist gently and give them time to find their rhythm.

Midday Rest and Relaxation

After lunch, most seniors benefit from short rest. Encourage them to remove the prosthesis and relax the limb. This prevents sweating and allows the skin to breathe.

Massage the residual limb gently using a mild moisturizer to improve circulation. Avoid strong pressure or scented creams that might irritate the skin.

You can also use this time to clean the prosthesis lightly. Keeping both the limb and the device fresh ensures comfort for the second half of the day.

During rest, let them read, listen to soft music, or simply nap. Calm rest restores energy for the evening routine.

Gentle Afternoon Activity

After a nap or light break, encourage some gentle physical activity again. It could be a slow walk around the house, stretching arms and legs, or doing light household tasks like folding laundry.

For prosthetic hand users, simple grip exercises with soft balls or towels help maintain strength. For leg users, stepping in place or heel raises near a wall improve balance.

These small movements prevent stiffness and help the body feel active without exhaustion. Always stay nearby for reassurance and safety.

Emotional Encouragement During the Day

Physical support is important, but emotional reassurance matters even more. Seniors often have quiet worries—about slipping, tiring out, or being a burden. Simple words like “You’re doing great” or “I’m proud of how steady you are” can mean a lot.

Encourage independence wherever possible. Let them try daily tasks—tying shoes, pouring water, adjusting the prosthesis. Offer help only when needed. This builds their confidence and keeps their mind active.

Some caregivers find it helpful to keep conversations cheerful during the day. Talk about favorite memories, music, or family updates. Staying emotionally connected reduces anxiety and keeps the day light.

Managing Outings and Appointments

If your day includes travel or doctor visits, plan ahead. Ensure the prosthesis is fitted comfortably before leaving. Carry an extra liner, cleaning cloth, and water bottle.

For long waits, encourage small leg or hand movements to keep circulation steady. If the prosthesis starts to feel heavy or tight, remove it briefly while seated.

For prosthetic hands like Grippy™, ensure the battery is charged and pack the charger in case of longer outings. For leg prosthetics, double-check the shoe alignment before leaving home.

Always keep an emergency contact card in your bag with medical details. It’s a small but important precaution.

Checking for Afternoon Fatigue

As the day progresses, watch for signs of fatigue—slower movements, rubbing the limb, or uneven steps. When you see these cues, it’s time for a short rest or gentle massage.

Encourage your loved one to listen to their body. Fatigue doesn’t mean weakness—it’s just the body asking for a pause. A few minutes of rest helps restore energy for the evening.

If swelling seems frequent or pain persists, note it down. These patterns can help doctors adjust the prosthesis or therapy plan later.

Evening Care: Cleaning, Relaxation, and Reflection

Winding Down the Day Calmly

Evening care is about helping your loved one

Evening care is about helping your loved one relax after a full day of movement. The body needs time to rest, and so does the prosthetic limb. Create a quiet, calm environment as the day slows down. Dim lights, switch off loud devices, and play soft music if they enjoy it.

Encourage them to sit comfortably before removing the prosthesis. Let this time feel unhurried. The goal is to ease both the body and the mind before bedtime.

You can ask gentle questions about their day—what felt easy, what was tiring, or what they’d like to do differently tomorrow. This helps you understand how their comfort levels change throughout the day.

Removing the Prosthesis Safely

Before taking off the prosthetic limb, ensure your loved one is seated securely. For leg users, support the sound leg on the floor to maintain balance. For arm users, have a soft surface nearby in case they need to rest the limb immediately after removal.

Help loosen straps or release locks slowly. Avoid pulling or twisting, especially if the skin feels tight or warm. If it’s a bionic or myoelectric prosthesis, turn off the power first to save battery and prevent accidental movement.

Once removed, inspect both the prosthesis and the residual limb carefully. Look for any signs of redness, swelling, or soreness. These small checks are crucial—they help prevent irritation and infection.

Cleaning the Limb and Prosthesis

Cleaning at the end of the day keeps everything fresh and safe for the next morning. Use lukewarm water and a mild, fragrance-free soap to wash the residual limb. Gently pat dry with a soft towel instead of rubbing.

Massage a small amount of moisturizer to keep the skin supple, especially around the edges of the socket area. Avoid greasy creams—they can make the liner slippery or attract dust.

Clean the prosthesis with a damp cloth. For silicone liners, wash them with mild soap, rinse thoroughly, and dry them completely before storage. For mechanical parts, wipe off any dust or moisture. If it’s an electronic prosthesis like Grippy™, clean the external surfaces gently and ensure all sensors are free of residue.

Encourage your loved one to treat this process as self-care, not a chore. These few quiet minutes of hygiene often become a comforting ritual.

Inspecting for Signs of Strain or Wear

Evening inspection is a key part of your checklist. It helps you catch small changes that might go unnoticed during the day. Check the limb for new marks or pressure lines. A small red patch might not seem serious, but if it stays overnight, it needs attention.

Examine the socket and joint areas of the prosthesis. Look for loosened straps, worn-out padding, or cracked components. If you hear clicks, squeaks, or feel stiffness when moving it, make a note to contact your prosthetist.

Regular evening checks save your loved one from future discomfort and keep the prosthesis working at its best.

Supporting Gentle Evening Activity

Evenings can be restful yet active in small, meaningful ways. After cleaning and before bed, light stretching or a short walk helps ease the joints and improves sleep.

For leg prosthetic users, simple seated leg lifts or ankle circles work well. For arm users, wrist rotations or shoulder rolls relieve stiffness. Keep movements slow and relaxed—this is about winding down, not exercising hard.

You can also include breathing exercises. Inhale deeply, exhale slowly, and repeat for a few minutes. It calms the body, reduces stress, and promotes relaxation before bedtime.

Preparing for a Comfortable Night

Sleeping comfort is just as important as daytime mobility. Once the prosthesis is removed, help your loved one settle into bed. Place a soft pillow under the residual limb to keep it supported and slightly elevated—this reduces swelling overnight.

Make sure the bed sheets are clean, dry, and wrinkle-free. Rough fabric can irritate sensitive skin. A light blanket works best, keeping them warm without pressure on the limb.

Keep a nightlight nearby for easy visibility if they need to get up during the night. If your loved one uses the restroom frequently, clear the path between the bed and the bathroom to avoid tripping.

Storing the Prosthesis Safely

Proper storage extends the life of the prosthesis. Choose a clean, dry spot away from moisture or direct sunlight. Avoid placing it on the floor where it could collect dust or get knocked over.

For bionic models, unplug chargers once the device is fully powered. Overcharging may shorten battery life. Keep all small accessories, like liners or straps, organized together for easy access the next morning.

If your home has pets or small children, store the prosthesis on a shelf or inside a sturdy cabinet to prevent accidental damage.

Reflecting on the Day’s Progress

Each evening brings a chance to reflect—not just on physical activity, but also emotional progress. Ask gentle questions: Did walking feel easier today? Did the prosthesis feel lighter? Was there any pain or irritation?

Writing these details down can help you notice patterns over time. Maybe a certain shoe causes discomfort, or a specific time of day brings fatigue. Sharing this with your prosthetist can help fine-tune comfort and function.

Reflection also brings gratitude. Remind your loved one of what they accomplished, even if it’s something small. A positive mindset turns recovery into a journey of growth, not struggle.

Encouraging Emotional Well-being

Evenings can be reflective, and sometimes seniors may feel discouraged or tired. Offer gentle reassurance. Remind them that every day they’re improving, even when progress feels slow.

If they seem quiet, invite conversation. Talk about family, memories, or future plans. Emotional support builds resilience. It reminds them that life with a prosthesis is not about limitation—it’s about adaptation and rediscovery.

Laughter helps too. Share a light joke, a short story, or a warm hug. These moments carry more healing than any routine ever could.

Ending the Day with Calm and Care

As bedtime approaches, switch off bright lights and encourage quiet rest. A peaceful night prepares them for a fresh start the next day.

Before leaving the room, check that everything they might need—water, phone, or emergency bell—is within easy reach. Make sure the prosthesis and all accessories are neatly placed and ready for the morning.

Once they’re settled, take a moment for yourself too. Being a caregiver is demanding, and your calm presence matters just as much as your actions. Rest well knowing you’ve helped someone live with comfort, dignity, and hope.

Emotional Support and Communication: The Heart of Daily Care

Building Trust Every Day

Caring for a senior who uses a prosthetic limb

Caring for a senior who uses a prosthetic limb is not only about routines and physical help—it’s about trust. Every small action you take, from cleaning the prosthesis to helping them stand, tells them they are safe and supported.

Trust grows when care feels respectful. Let them make choices whenever possible—what time to do exercises, what to wear, how to spend the day. Independence strengthens dignity, and dignity is essential for emotional health.

Speak gently and clearly. Listen to their worries with patience. Seniors may not always express pain directly—they might just move slower or seem quiet. Your attention helps catch those silent signals early.

Communicating with Care and Respect

Communication shapes every interaction. Instead of giving direct orders, try asking in a warm way: “Would you like to walk now or rest a bit first?” or “Does this feel okay for you?”

These small changes turn caregiving into teamwork. It helps seniors feel heard, not managed. When they sense that their comfort matters, they cooperate more willingly and stay more positive throughout the day.

If frustration ever appears—perhaps during a difficult fitting or a tiring day—stay calm. Take a short pause, breathe, and resume with kindness. Your patience often becomes their strength.

Creating an Encouraging Environment

A positive environment makes daily routines lighter. Keep the home bright, tidy, and full of familiar touches—family photos, soft cushions, soothing colors. Visual comfort reduces anxiety and makes prosthetic use feel normal.

Music also helps. Soft instrumental tunes or favorite old songs can lift mood instantly. Encourage light conversation during meals or activities. When laughter fills the room, the emotional tone of care changes—it becomes companionship, not duty.

You can also set small shared goals: perhaps walking to the garden by the weekend or mastering a simple exercise. Celebrating these milestones adds joy to the process.

Helping Seniors Regain Confidence

Confidence doesn’t return overnight—it’s built in quiet moments of success. Each time your loved one takes a step, uses their prosthetic hand, or completes a task alone, praise them sincerely.

Avoid focusing on what they can’t do. Highlight what they can. Statements like “You moved so smoothly today” or “You handled that perfectly” create a sense of achievement that encourages more effort.

Confidence also comes from familiarity. The more often they use their prosthesis in safe, everyday situations, the more natural it feels. Your steady encouragement bridges the gap between hesitation and trust.

Supporting Emotional Ups and Downs

There will be days when your loved one feels low. Limb loss, even when managed well, can bring emotional waves—sadness, frustration, or self-doubt. These moments need empathy, not solutions.

Sit beside them quietly. Sometimes silence, shared with warmth, says more than words. Let them know it’s okay to feel tired or discouraged. Healing is not a straight road—it curves, pauses, and moves again.

If they struggle with confidence for many days, consider involving a counselor or therapist who specializes in post-amputation recovery. Emotional health strengthens physical progress.

Encouraging Social Interaction

Isolation can make recovery harder. Help your loved one stay socially active, even in small ways. Schedule video calls with family, invite close friends for tea, or accompany them on short outings when they’re ready.

Seeing familiar faces reminds them that life still holds laughter, love, and connection. It also reduces loneliness, a common challenge among seniors.

Community support groups, both online and in person, are also valuable. Meeting others who use prosthetics brings comfort and shared understanding. They exchange tips, stories, and hope—something even the best equipment cannot replace.

Caring for the Caregiver

As a caregiver, your energy fuels the care you give. It’s easy to focus entirely on your loved one and forget your own needs. But your well-being is part of theirs.

Take short breaks during the day. Stretch, walk, breathe fresh air. Eat well and get enough rest. Fatigue can make even simple tasks feel hard. A calm, rested caregiver can handle challenges with more patience and clarity.

Share responsibilities when possible. Ask another family member to help for a few hours so you can recharge. You deserve the same compassion you give.

Remember, caregiving is not about perfection—it’s about presence. Showing up every day with kindness is what makes all the difference.

Fostering a Sense of Purpose

Seniors often find new motivation when they feel useful. Encourage small responsibilities they can handle safely—watering plants, folding laundry, or calling a friend to check in. These activities build confidence and self-worth.

You can also involve them in small family decisions. Ask their opinion on dinner plans or home décor. Inclusion reminds them that they still belong, still matter, and still contribute meaningfully.

A sense of purpose keeps the spirit young. It turns each day from something to endure into something to look forward to.

Creating a Nighttime Routine of Gratitude

Before bed, share a few quiet moments of reflection. Talk about one thing that went well during the day. It could be as simple as “You walked longer today” or “You smiled more this evening.”

This small gratitude ritual ends the day on a peaceful note. It builds optimism and strengthens emotional connection between caregiver and senior.

You can also say a kind word about tomorrow—“We’ll take it easy in the morning” or “Maybe we’ll sit in the garden after breakfast.” Looking forward creates gentle excitement for the next day.

The Power of Compassionate Consistency

Consistency turns care into comfort. Seniors feel safest when their days follow a calm rhythm—regular meals, steady routines, familiar faces. Predictability brings peace.

Even when things go off-schedule, your reassuring tone keeps them anchored. They draw emotional stability from your steady presence. That’s the heart of caregiving—not just assistance, but reassurance.

Your calm, patient approach teaches them that recovery is not something to fear but something to embrace, one day at a time.

Conclusion: The Quiet Strength of Care

Caring for a senior prosthetic user is a balance between hands-on help and heartfelt connection. It’s not about doing everything perfectly—it’s about doing everything with intention and care. Each task you perform, from cleaning the prosthesis to offering a smile, restores independence and dignity.

At RoboBionics, we’ve witnessed countless caregivers transform lives with their steady support. We see how a kind word, a gentle reminder, or a patient pause can change a senior’s entire outlook on recovery. Prosthetics like our Grippy™ Bionic Hand are built to give freedom, but it’s the human touch that turns technology into hope.

Your daily checklist—cleaning, checking, feeding, guiding, listening—isn’t just a series of tasks. It’s a ritual of love. Every day you help someone rediscover confidence, stability, and self-belief.

And remember, you are part of that story too. Your patience is progress. Your encouragement is therapy. Your compassion is strength.

If you or your loved one needs support with prosthetic care, fitting, or rehabilitation guidance, our team at RoboBionics is always here to help. You can schedule a free consultation or demo at www.robobionics.in/bookdemo.

Together, we can make every day safer, smoother, and filled with dignity—for the seniors who inspire us, and for the caregivers who make their journeys possible.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.