Footwear for Seniors with Prosthetics: Slip-Resistant, Senior-Safe Choices

Footwear for Seniors with Prosthetics: Slip-Resistant, Senior-Safe Choices

Every step should feel secure. For seniors using prosthetic limbs, the right footwear is not just about comfort—it’s about safety, balance, and confidence. A shoe that grips the ground properly, supports the foot evenly, and fits well can turn uncertain steps into steady ones.

Footwear might seem like a small detail, but it makes a huge difference in daily life. The right pair protects your joints, improves your walking pattern, and keeps you from slipping. The wrong one can cause imbalance, pain, or even dangerous falls.

At RoboBionics, we’ve seen how much smoother walking becomes when seniors pair their prosthetics with shoes designed for their needs. This guide will walk you through everything you need to know—how to choose, wear, and care for safe, slip-resistant footwear that keeps you moving comfortably.

Why Footwear Matters for Seniors with Prosthetics

The Foundation of Stability

Your shoes form the base of every step you take.

Your shoes form the base of every step you take. For seniors using prosthetic limbs, this base determines how steady, smooth, and comfortable walking feels.

When footwear supports your prosthesis correctly, it aligns your hips, knees, and spine. This reduces fatigue, prevents strain, and allows your body to move naturally.

Even a small change in heel height or sole thickness can affect your balance. That’s why selecting the right shoes isn’t just about appearance—it’s about function and safety.

The Role of Footwear in Prosthetic Balance

Every prosthetic limb is designed with balance in mind, but that balance depends on the surface beneath it. A stable, slip-resistant sole ensures your prosthesis grips the ground evenly.

If a shoe is too soft or unstable, it may cause your prosthesis to tilt slightly, forcing your body to work harder to stay upright. Over time, that can lead to joint pain or poor posture.

Proper footwear keeps your body aligned, reduces energy loss, and makes every step smoother and more confident.

Comfort Beyond Cushioning

Comfort in prosthetic footwear goes beyond soft padding. It’s about fit, support, and how the shoe interacts with your prosthesis and your natural limb.

A good shoe evenly distributes pressure, minimizing friction on your residual limb. It also prevents shifting inside the socket, which can cause rubbing or irritation.

When comfort and balance work together, walking feels effortless—and that’s exactly what the right footwear provides.

Understanding Footwear and Prosthetic Interaction

Matching the Shoe to the Prosthesis

Not every prosthetic limb is suited to every shoe. The shape, height, and stiffness of your shoe’s sole affect how your prosthesis performs.

For instance, if your prosthetic foot is set to a specific heel height, wearing shoes with higher or lower heels can throw off your alignment. This can make walking uneven or even unsafe.

Your prosthetist can tell you the ideal heel height for your prosthesis. Sticking close to that measurement ensures your gait remains smooth and balanced.

Equal Weight Distribution

Shoes should help you distribute your weight evenly across both sides of your body. Uneven footwear can cause limping or overuse of your sound leg.

A shoe with a firm midsole and structured heel keeps pressure balanced, allowing your prosthetic side to share the load naturally.

Even small differences—like a worn-out sole or a compressed heel—can affect how your body carries weight. Regularly checking your shoes for wear helps maintain balance and safety.

The Importance of Proper Fit

A shoe that’s too loose may cause your prosthesis to shift. One that’s too tight can lead to swelling or restricted movement.

Fit should feel snug but never constrictive. Your heel should stay in place, your toes should have room to move, and your foot should rest comfortably on the insole.

For seniors, slight swelling throughout the day is common. Choosing shoes with adjustable closures—like Velcro or elastic laces—helps you adapt easily without discomfort.

The Impact of Surface Grip

Slip-resistant soles are especially important for seniors. They prevent falls on smooth or wet surfaces and give your prosthesis better traction.

A well-designed sole grips without being sticky. It should offer enough flexibility to move naturally but still keep firm contact with the ground.

Textured rubber outsoles with tread patterns work best for indoor and outdoor use. They provide consistent traction and reduce the risk of sudden slips.

Characteristics of Senior-Safe Prosthetic Footwear

Firm Heel Support

A firm heel counter

A firm heel counter—the back part of the shoe that cups your heel—provides essential stability. It keeps your prosthetic and natural foot aligned and prevents wobbling.

Without proper heel support, your prosthetic foot may roll outward or inward during steps, increasing the risk of falls.

Firm heel construction also improves energy transfer when walking, making each stride feel easier and more efficient.

Low, Stable Heel Height

High heels or shoes with uneven soles shift your body weight forward, throwing off your balance. For prosthetic users, even small heel differences can cause discomfort.

The ideal heel height for most prosthetic limbs is around one inch or less. This provides a flat, steady platform while maintaining a natural gait.

Low, wide heels also give better contact with the ground, increasing security with each step.

Soft, Non-Slip Soles

A sole should be flexible enough to allow smooth motion but sturdy enough to provide grip. Rubber or synthetic soles with textured patterns offer great traction on both indoor and outdoor surfaces.

Avoid shoes with hard leather or smooth bottoms—they can slide easily on tiles or polished floors.

If you walk mostly indoors, look for shoes that won’t leave marks but still offer slip resistance. Balance between comfort and safety is the goal.

Lightweight Construction

Heavy shoes make walking tiring, especially for seniors with prosthetics. Lightweight materials reduce strain on your joints and make movement feel effortless.

Modern walking shoes and adaptive footwear use breathable fabrics and cushioned midsoles without extra weight.

Lightweight shoes also make it easier to lift and swing your prosthetic leg naturally during steps.

Easy Fastening Options

Many seniors find bending down or tying shoelaces difficult. Shoes with easy closures—like Velcro straps, elastic laces, or zip-up sides—simplify daily use.

These closures also allow for quick adjustments throughout the day as your feet or residual limb change slightly in size.

Convenience shouldn’t mean compromise. Easy closures can still provide firm, reliable support when designed well.

Choosing the Right Type of Footwear

Everyday Walking Shoes

For daily wear, choose shoes designed for consistent use—lightweight, breathable, and supportive. Look for pairs with cushioned insoles and flexible soles that adapt to your walking motion.

A rounded or rocker-style sole can help mimic natural movement, especially if your prosthetic ankle doesn’t flex.

Make sure the inner lining is smooth and seam-free to prevent rubbing or blisters.

Home and Indoor Footwear

At home, comfort and grip matter most. Soft, slip-on shoes or cushioned slippers with anti-slip soles are ideal. Avoid socks alone—they don’t provide enough traction.

Your indoor shoes should fit snugly and provide light support to prevent fatigue. Even at home, stable footwear reduces fall risk and encourages steady movement.

Outdoor and Walking Shoes

When you step outside, surfaces can change quickly—from smooth pavements to rough paths. Choose outdoor shoes with durable soles, water resistance, and extra grip.

Trail walking or comfort sneakers designed for seniors often combine traction, cushioning, and balance support in one package.

Make sure they’re easy to clean—dust and moisture buildup can make soles slippery over time.

Dress or Formal Footwear

Special occasions call for style, but never at the cost of comfort. Many modern formal shoes come with orthopedic insoles and flexible soles that still look elegant.

Stick to lower heels and choose models with wide toe boxes to avoid pressure. Some brands even design adaptive footwear that blends professional appearance with prosthetic-friendly support.

Adaptive and Medical Shoes

Adaptive shoes are designed for those with unique foot shapes, prosthetic needs, or sensitive skin. They often have wider openings, removable insoles, and adjustable depth.

For seniors with prosthetic limbs, these shoes can make wearing and removing footwear much easier. They also accommodate swelling or braces without pressure.

Consult your prosthetist or orthotist before purchasing medical-grade shoes to ensure proper alignment and comfort.

Testing Shoes Before You Buy

Try Both Sides

Always try both shoes on—your prosthetic side and your natural side. Walk around slowly and notice how balanced you feel.

If one side feels higher, heavier, or uneven, try adjusting the insole or thickness of your sock. Even small mismatches can make walking tiring.

Testing in-store or at home (if buying online) ensures your shoes match your prosthesis perfectly before you commit.

Walk on Different Surfaces

If possible, test your shoes on more than one surface—carpet, tile, and concrete. Each reacts differently with your prosthetic sole.

Good footwear should grip steadily on all three. If you feel slipping or wobbling on smooth floors, the tread may not be right for you.

Choose shoes that feel safe across surfaces where you spend most of your time.

Focus on Comfort, Not Just Fit

A shoe might technically fit but still feel wrong after a few steps. Comfort should always come first.

Notice any pressure, rubbing, or tightness around your toes, heel, or prosthetic socket. These early signs of discomfort often worsen with longer wear.

Your shoes should feel like an extension of your prosthesis—not an obstacle.

Take Your Prosthesis Along

When buying shoes, always bring your prosthesis with you. Trying on footwear without it won’t give a realistic sense of balance or alignment.

Your prosthetist can also help you test shoes to ensure heel height and sole stiffness match your limb’s setup.

This step saves time, prevents future pain, and guarantees proper function right from the start.

Materials That Make a Difference

Upper Materials and Breathability

The upper part of your shoe

The upper part of your shoe—the section that covers the top of your foot—greatly affects your comfort. Breathable materials like mesh or soft leather keep your feet cool and reduce sweating, which is especially helpful for seniors who wear prosthetics for long hours.

Synthetic uppers are durable and often lighter, while leather molds naturally to your foot’s shape over time. Mesh, on the other hand, offers better ventilation and flexibility.

For prosthetic users, the goal is to keep the foot dry and comfortable without friction. Avoid stiff or poorly ventilated materials that trap moisture, as these can cause irritation and odor.

Insole Materials and Cushioning

A good insole absorbs shock and reduces pressure on your foot and joints. Memory foam and gel insoles are excellent choices for seniors—they adjust to your body weight and provide custom comfort.

If you use a prosthetic foot, ask your prosthetist whether you should use additional insoles or padding. Some prostheses already have built-in cushioning, and extra layers might alter alignment.

For best results, choose removable insoles. This allows easy cleaning and replacement when they wear out or absorb too much moisture.

Outsole Materials for Grip

Outsoles are the bottom part of the shoe that touches the ground. For seniors with prosthetics, the grip and flexibility of this part are crucial.

Rubber is one of the best outsole materials. It provides traction on both smooth and rough surfaces, prevents slipping, and lasts long.

Avoid plastic or hard leather soles—they don’t offer enough grip and can slide easily, especially on tiled or polished floors.

If you walk outdoors frequently, look for deep tread patterns that provide additional stability on uneven paths or during rainy conditions.

Lining and Stitching Quality

The inside of your shoe should feel smooth, with soft stitching and no hard edges. Rough seams can cause rubbing or blisters, especially where the prosthetic meets your natural skin.

A padded lining adds comfort while reducing pressure points. Moisture-wicking linings help keep your feet dry, which is essential for hygiene and comfort during long wear.

Before buying, always run your fingers inside the shoe. If you feel any sharp edges or seams, it’s not the right pair for you.

Maintaining Prosthetic-Friendly Footwear

Daily Cleaning Routine

Clean shoes aren’t just about looks—they’re about hygiene and safety. Dust and sweat can make soles slippery and reduce grip over time.

Each evening, wipe your shoes with a damp cloth to remove dirt. If they’re fabric or mesh, use a soft brush. Avoid soaking them in water—it weakens adhesives and stitching.

Remove insoles and let them air out overnight. This helps prevent moisture buildup and keeps odors away.

Checking for Wear and Tear

Shoes wear out faster than you might think. For prosthetic users, even minor wear can affect balance or alignment.

Check your soles weekly for uneven wear. If one side looks thinner, it may be time to replace the pair. Worn soles can cause you to tilt slightly, straining your joints and affecting your gait.

Also inspect the inner padding and stitching. Once you notice cracks or flattening inside the shoe, comfort and safety start to decline.

Proper Storage

Store shoes in a cool, dry place to prevent moisture and odor. Avoid keeping them near heat sources like radiators or sunlight, as this can make the material brittle.

If you have multiple pairs, alternate them daily. This gives each pair time to air out and helps extend their lifespan.

Using shoe trees or stuffing paper inside can help maintain shape, especially for leather shoes.

Replacing Insoles and Laces

Over time, insoles flatten and lose cushioning. Replacing them every few months keeps your comfort consistent and hygiene intact.

If your shoes use laces, check them often for fraying or tightness. Worn laces can loosen unexpectedly, increasing the risk of tripping.

Small replacements like these make a big difference in long-term performance and stability.

Keeping Feet Comfortable and Healthy

Daily Foot Care Routine

Healthy feet mean a more comfortable prosthetic experience. Wash your feet daily with mild soap and lukewarm water, then dry them completely—especially between your toes.

Apply moisturizer at night to prevent dryness, but avoid using it before putting on shoes or socks in the morning. Moisture inside footwear can increase friction.

Check your feet daily for redness, blisters, or swelling. These can be early signs that your shoes or prosthesis need adjustment.

Choosing the Right Socks

Socks play a huge role in comfort. For seniors, soft, breathable, and non-restrictive materials are best.

Cotton and wool blends wick away moisture, while seamless socks prevent friction and blisters. Avoid tight elastic bands at the top—they can restrict circulation.

If you wear a prosthesis on one side, choose socks that match the liner thickness and fit evenly to maintain balance.

Managing Swelling and Fatigue

It’s normal for legs or feet to swell slightly during the day. To manage this, elevate your legs for short periods and wear shoes with adjustable straps.

Compression socks can also help, but always check with your doctor before using them, especially if you have circulation concerns.

Fatigue often comes from tight shoes or heavy soles. If your feet feel sore by midday, your footwear may be too rigid or worn out.

Hygiene Tips for Freshness

Good hygiene prevents discomfort and infection. Change socks daily and let shoes dry completely before wearing them again.

If you notice persistent odor, sprinkle a little baking soda inside overnight or use foot powders made for seniors.

Avoid using perfumed sprays inside your shoes—they often mask smells without solving moisture buildup. Clean shoes are always the best deodorizer.

Seasonal Footwear Tips

Monsoon and Wet Conditions

Wet weather demands extra grip. Choose shoes with non-slip rubber soles and closed tops to keep water out.

Avoid open sandals or smooth-bottom shoes—they lose traction easily when wet. Waterproof walking shoes or boots are ideal during the rainy season.

After wearing wet shoes, dry them thoroughly before the next use. Stuff them with paper to absorb moisture, and never store them damp.

Summer Comfort

In summer, your feet need air. Choose lightweight, breathable shoes made from mesh or canvas.

Avoid dark colors—they absorb heat and make your feet sweat more. Instead, go for light shades that stay cool.

If you experience sweating inside your prosthesis, switch to moisture-wicking socks and liners for added comfort.

Winter Warmth

In colder months, warmth and insulation matter most. Opt for shoes with soft linings and slightly thicker socks.

However, avoid bulky shoes that restrict movement or add too much height to one side. Consistency in heel height is important to keep your prosthesis aligned.

If you walk on slippery winter surfaces, make sure your soles have deep traction patterns or consider removable anti-slip grips.

Safety and Confidence in Every Step

Preventing Slips and Falls

Falls are one of the biggest risks for seniors

Falls are one of the biggest risks for seniors, especially when using prosthetics. The right footwear helps prevent them.

Always prioritize shoes with textured soles and good traction. If your home has smooth floors, use non-slip mats or rugs for extra safety.

Practicing good posture and balance exercises also helps strengthen stability over time.

Regular Check-Ins with Your Prosthetist

Your prosthetist can evaluate how your footwear interacts with your prosthesis. Even small issues in heel height or sole stiffness can change your gait.

Schedule a review every few months or whenever you change your shoes. Your prosthetist can make quick adjustments that improve comfort instantly.

This teamwork ensures that your shoes and prosthesis always work together in harmony.

Confidence Comes from Comfort

When your shoes fit right and feel secure, you move naturally. Each step becomes smoother, lighter, and more confident.

Confidence doesn’t just come from physical balance—it comes from trust. Trust in your prosthesis, your footwear, and your ability to move safely wherever life takes you.

Walking comfortably again isn’t a dream. It’s the result of the right care, the right fit, and the right guidance.

The RoboBionics Approach to Safe Mobility

Our Focus on Comfort and Design

At RoboBionics, we believe that technology should move with your body—not against it. Our prosthetics are designed to adapt to your lifestyle, ensuring every step feels natural and secure.

We understand that footwear plays a major role in how you experience comfort. That’s why our specialists work with seniors to guide them on the best footwear choices for stability, alignment, and confidence.

Supporting Independence for Seniors

Our goal is to make independence simple. From bionic hands to advanced lower-limb prosthetics, our innovations are built to restore mobility without compromising comfort.

We also help seniors understand daily care—like how to select safe shoes, maintain liners, and prevent skin issues—so they can live freely and move with ease.

The First Step Toward Confidence

The right prosthesis paired with the right footwear can transform your day. It means fewer slips, better posture, and renewed freedom to go wherever you want.

At RoboBionics, we’re here to support you every step of the way. Whether you’re exploring advanced prosthetic technology or learning how to make each step more comfortable, we’re with you.

If you’d like to experience how a well-fitted prosthesis and safe footwear can bring comfort back into your life, you can schedule a personalized demo at robobionics.in/bookdemo.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.