Preventing Skin Irritation Under the Socket: Women-Focused Care

Preventing Skin Irritation Under the Socket: Women-Focused Care

Wearing a prosthetic arm or leg brings new freedom and independence—but it also brings a new kind of responsibility: caring for the skin that supports it. For many women, the skin under the prosthetic socket can become sensitive over time. Sweat, friction, or tight fittings can cause redness, itching, or irritation if not managed carefully.

Skin health is more than comfort—it’s what makes daily prosthetic use smooth, safe, and confident. When your skin feels good, every movement feels easier. But when it’s sore or inflamed, even small tasks can become difficult.

This article explores how women can protect, nourish, and maintain healthy skin under their prosthetic socket. It’s about understanding how your body responds, what causes irritation, and how to prevent it gently and naturally. With a few simple habits, you can keep your skin healthy, your prosthesis comfortable, and your confidence high—every single day.

Understanding Skin and Socket Interaction

How the Socket Affects Skin

The socket of a prosthetic limb is where your body

The socket of a prosthetic limb is where your body and technology meet. It’s designed to hold your limb securely, but it also creates constant contact with your skin. This contact means friction, pressure, and heat—all of which can affect skin health if not managed properly.

When you move, your prosthesis moves with you. The skin under the socket stretches, compresses, and sweats. Over time, this can cause mild irritation, especially during long hours of use or in hot weather.

Understanding this relationship helps you care for your skin before problems arise.

The Skin’s Natural Role

Your skin isn’t just a surface—it’s an active barrier that protects your body from germs, moisture, and friction. It constantly renews itself and adjusts to changes in temperature and touch.

But under a prosthetic socket, your skin works harder. It must tolerate limited airflow, trapped sweat, and frequent rubbing. This is why regular skin care is as important as maintaining the prosthesis itself.

Healthy skin equals comfortable movement.

Why Women’s Skin Needs Special Care

Women’s skin tends to be thinner, softer, and more sensitive than men’s. It also responds more noticeably to hormonal changes, stress, and temperature shifts.

Because of this, women may experience irritation sooner if the socket fit isn’t perfect or if their skincare routine isn’t adapted to prosthetic use.

Women also face challenges like shaving, using lotions, or wearing clothing that adds pressure—all of which can affect how the skin under the socket behaves.

Pressure and Friction Points

The socket applies gentle pressure around your residual limb to keep it secure. However, certain areas—like the edges or spots near bone—bear more friction.

These pressure points can cause redness or dry patches if not cushioned properly. Over time, even minor friction can create small skin tears or blisters.

Identifying these areas early helps you adjust padding or consult your prosthetist before irritation worsens.

The Role of Sweat and Heat

Sweat is a natural response—it cools your body. But when trapped inside the socket, it can soften the skin and make it more prone to rubbing or bacterial buildup.

In warm weather or during physical activity, sweat collects faster. The damp environment can lead to itching, odor, or even rashes.

Managing moisture is one of the most important parts of socket care, especially for women who may wear the prosthesis for long, busy days.

Hormonal Sensitivity and Skin Reactions

Hormones can influence how your skin reacts to pressure or heat. During certain times in a woman’s monthly cycle, skin may feel more sensitive or prone to irritation.

Some women notice mild swelling or tenderness under the socket during these days. It’s important to recognize these patterns and adjust wearing time or skincare routines accordingly.

Small adaptations—like using breathable liners or extra moisture control—can prevent discomfort.

Socket Material and Skin Compatibility

The material of your socket—whether silicone, carbon fiber, or thermoplastic—plays a big role in how your skin feels. Some people react mildly to synthetic materials, especially if they trap heat.

Modern sockets, like those used with Grippy™ prosthetics, are designed with skin comfort in mind. They balance secure grip with breathability and smooth contact.

Still, individual differences matter. If you ever feel persistent irritation, it’s worth discussing alternate materials or liners with your prosthetist.

How Fit Impacts Skin Health

A perfectly fitted socket distributes pressure evenly. But if it’s slightly loose or too tight, your skin will tell you right away.

Loose fits cause rubbing and movement, while tight fits restrict blood flow and create pressure points. Either condition can lead to redness or pain.

Regular checkups for socket adjustments are essential—especially after weight changes, physical training, or long breaks from wearing your prosthesis.

The Role of Liners and Sleeves

Liners act as a cushion between your skin and the socket. They absorb friction and help manage sweat.

However, liners also need care. When not cleaned properly, they can harbor bacteria that irritate the skin. Silicone or gel liners should be washed daily with mild soap and water, then air-dried completely before wearing.

Choosing a liner that matches your skin type—soft, breathable, and hypoallergenic—can prevent most irritation problems before they start.

Clothing and Skin Reactions

Tight sleeves, synthetic fabrics, or elastic bands around your prosthetic limb can increase sweating and friction.

Whenever possible, wear soft, breathable cotton fabrics that allow air circulation. Avoid harsh laundry detergents or fragrances that can irritate sensitive skin near the socket.

Your clothing should work with your prosthesis, not against it.

Skin Hydration and Balance

Healthy skin needs moisture—but not too much. Overly dry skin cracks easily, while overly oily skin traps sweat and dirt.

Finding balance is key. Use a gentle, non-greasy moisturizer once or twice a day, ideally after removing your prosthesis.

During wear, keep your skin dry and clean. Products with natural ingredients like aloe vera or coconut extract can soothe without leaving residue.

Environmental Effects

India’s climate changes dramatically from humid summers to cool winters. Both extremes affect socket comfort.

In humid conditions, sweat and friction increase. In colder months, skin becomes drier and more prone to cracking.

Adjust your skincare routine with the seasons—lighter products in summer, richer ones in winter.

This flexibility keeps your skin resilient year-round.

Daily Movement and Its Impact

Your daily activities determine how your skin behaves under the socket. Frequent movement keeps circulation healthy, but repetitive tasks may create friction hot spots.

If you walk, drive, or cook often, pay attention to where your skin feels tender. Early awareness allows for quick adjustments before irritation builds up.

Skin care is not just about creams—it’s about how you move and balance throughout the day.

Understanding Skin’s Warning Signs

Your skin will always tell you when something is wrong. Redness, dryness, mild itchiness, or a faint burning sensation are early warnings.

If ignored, they can turn into blisters, rashes, or infections.

It’s always better to take a day to rest and care for your skin than to risk days of discomfort later.

The Role of Hygiene in Comfort

Clean skin stays calm. Before wearing your prosthesis, wash your limb gently with lukewarm water and mild soap. Pat it dry instead of rubbing.

Never apply alcohol-based products before wearing your socket—they strip natural oils and make skin sensitive.

A consistent hygiene routine keeps irritation at bay and helps your prosthesis feel like part of you.

Sweat Management for Active Women

If you’re active, exercising, or outdoors often, sweat will naturally increase. That doesn’t mean irritation has to follow.

Wearing sweat-absorbent liners, using antiperspirant sprays designed for prosthetic users, and taking short breaks to air your skin can all help.

It’s not about avoiding sweat—it’s about managing it intelligently.

How Nutrition Affects Skin

Healthy skin starts from within. A diet rich in vitamins A, C, and E helps repair and strengthen your skin barrier.

Drinking enough water keeps your skin hydrated naturally, even under the socket.

Foods like nuts, seeds, and fresh vegetables support skin elasticity and recovery after long prosthetic use.

When Friction Becomes a Problem

Sometimes, even with good care, friction areas develop. The moment you notice soreness, take a break. Clean the skin, apply a soothing gel, and check your socket or liner for rough spots.

It’s not weakness to rest—it’s wisdom. Protecting your skin today prevents long-term damage tomorrow.

Practical Skin Care Routines, Prevention Techniques, and Women-Specific Comfort Tips

Building a Daily Care Routine

Your skin thrives on routine.

Your skin thrives on routine. Just like brushing your teeth or washing your face, caring for the skin under your prosthetic socket should be part of your daily rhythm.

Morning care prepares your skin for the day’s wear, while evening care helps it rest and recover. By following a few steady habits, you can prevent most irritation before it even begins.

The goal is simple: keep your skin clean, dry, and balanced so it can stay healthy and strong beneath your socket.

Morning Care Before Wearing Your Prosthesis

Start your day by washing your residual limb with lukewarm water and a mild, fragrance-free soap. Avoid harsh cleansers—they strip away natural oils that protect your skin.

Gently pat your skin dry using a soft towel. Never rub or scrub, as that can create micro-irritations.

Before wearing your prosthesis, make sure your limb and liner are completely dry. Moisture trapped inside the socket is the biggest cause of irritation.

If your skin feels dry, apply a very thin layer of a light, water-based moisturizer and let it absorb completely before putting your socket on.

Evening Care After Removing the Prosthesis

When you remove your prosthesis at the end of the day, give your skin a few minutes to breathe before cleaning.

Wash your limb gently with warm water to remove sweat, dirt, and oils accumulated during the day.

After drying, apply a nourishing lotion or natural oil to replenish your skin. Look for ingredients like aloe vera, chamomile, or shea butter—they soothe inflammation and keep the skin barrier strong.

Let your limb rest uncovered for at least 20–30 minutes before sleeping, allowing it to cool and recover.

Cleaning the Liner and Socket

Even if your skin is clean, your liner and socket can collect sweat and bacteria. Regular cleaning is essential.

Use mild soap and warm water to wash your liner daily, then rinse thoroughly. Avoid alcohol-based cleaners—they can harden the liner material and irritate your skin.

Wipe the inside of your socket with a damp cloth and let it air dry before storing.

Keeping your equipment clean reduces the risk of infections and odors while maintaining long-term comfort.

Choosing the Right Moisturizer

Not all moisturizers work well under a prosthesis. Heavy creams or oil-based products can make the liner slippery and trap heat.

Opt for lightweight, fast-absorbing lotions or gels that hydrate without leaving residue.

During hot, humid weather, use cooling gels. In winter, slightly richer creams can prevent dryness.

The best product is one that feels comfortable and disappears into your skin quickly.

Handling Sensitive or Itchy Skin

If you notice mild itching, it’s usually due to dryness or trapped sweat. Avoid scratching—it worsens irritation.

Instead, gently clean the area, let it dry, and apply a soothing balm. Aloe vera or rose water sprays can bring instant relief without clogging pores.

If itching persists or turns into a rash, take a short break from wearing your prosthesis and consult your prosthetist or dermatologist.

Managing Skin During Hot Weather

Summer and humidity are tough on prosthetic users, especially women who wear their prosthesis for long hours.

To stay comfortable, wear breathable liners or cotton socks designed for prosthetic use. These materials wick moisture away from your skin.

You can also carry soft wipes to gently clean and dry your limb during breaks. Reapplying a thin layer of antiperspirant powder can help control excess sweat.

Avoid using regular deodorants under the socket—they often contain alcohol or fragrance that can irritate the skin.

Skin Care During Cold Weather

Winter brings dryness and flakiness. Low humidity can make your skin rough or tight under the socket.

During this time, use a richer moisturizer at night and a protective barrier cream in the morning.

You can also massage a few drops of natural oils like coconut or almond oil into your skin before bed. These oils keep your skin soft and resilient.

If your skin tends to crack, use healing ointments in small amounts and let your limb rest longer before wearing the prosthesis again.

Adjusting Care During Hormonal Changes

Women’s skin often changes during menstrual cycles or menopause due to hormonal fluctuations. You might notice increased sensitivity, oiliness, or mild swelling.

On such days, keep your skincare routine gentler. Use cool water, lighter products, and avoid tight socket fittings for long hours.

If swelling is noticeable, take short breaks or use a slightly looser liner to prevent pressure spots.

Being aware of your body’s rhythm allows you to adjust care naturally and comfortably.

Clothing Choices for Comfort

What you wear affects how your prosthesis feels. Tight or synthetic clothing can trap heat and moisture, while breathable fabrics like cotton or bamboo allow your skin to stay dry.

Avoid tight sleeves or elastic cuffs that press on your socket area.

During workouts, opt for moisture-wicking fabrics that move sweat away from the body. After exercising, clean your limb promptly to prevent irritation.

Comfort begins with what touches your skin.

Preventing Odor and Bacterial Growth

A clean prosthesis rarely develops odor. Still, warm weather or long use can create minor smells due to bacteria or trapped sweat.

To prevent this, dry your liner thoroughly every night and disinfect the socket weekly with a mild antibacterial solution approved by your prosthetist.

You can also sprinkle a small amount of talc-free powder inside your liner to absorb moisture naturally.

Freshness is not just about hygiene—it boosts your confidence too.

Responding to Early Redness

Redness means your skin is working harder than usual. It can happen from new sockets, tight fittings, or long wear.

The moment you notice red marks lasting longer than 20 minutes after removing your prosthesis, take a pause.

Apply a cooling compress or a thin layer of a soothing cream. Let your skin recover fully before putting your prosthesis back on.

Persistent redness should always be discussed with your prosthetist, as it may signal a need for refitting or alignment adjustments.

Handling Small Cuts or Blisters

If you find small cuts, blisters, or raw spots, act immediately. Clean gently with mild soap and water, then apply an antiseptic ointment.

Avoid wearing your prosthesis until the area has closed fully. Covering wounds prematurely can trap bacteria and delay healing.

During recovery, protect your skin with a soft dressing or padding. Once healed, discuss preventive adjustments with your prosthetist to avoid recurrence.

Building Strength in Skin Over Time

Just like muscles, your skin builds resilience with consistent care. Over time, it adapts to the socket’s pressure and becomes tougher without losing softness.

This process is natural—but it requires patience. Don’t rush or force longer wear before your skin is ready.

Every woman’s skin adapts differently. Listening to your body ensures you build endurance safely and comfortably.

Using Natural Remedies Safely

Many women prefer natural skincare. Ingredients like aloe, turmeric, rosewater, and coconut oil can be soothing and safe when used correctly.

However, avoid applying raw ingredients directly under the socket—they can leave residues that attract dirt. Instead, use gentle, filtered formulations designed for sensitive skin.

Always patch-test any new product before applying it to your entire limb.

Natural care works best when it complements clean, consistent hygiene.

Exercising with Care

Exercise is great for circulation, but it increases sweat and friction under the socket. Before working out, ensure your liner is dry and fits securely.

After exercise, remove your prosthesis as soon as possible, clean your limb, and let it air out.

Post-exercise skincare keeps your skin calm and prevents clogged pores or breakouts.

If you engage in frequent physical activity, ask your prosthetist about specialized sport liners or breathable socket options.

Stress, Sleep, and Skin Health

Stress doesn’t just affect your mind—it affects your skin too. High stress can make your skin more reactive, itchy, or inflamed.

To balance this, focus on rest. Sleep allows your skin to repair and strengthens its barrier.

A calm body supports healthy skin, which in turn makes your prosthesis more comfortable.

Regular Checkups for Skin and Socket

Even if your prosthesis feels fine, regular checkups with your prosthetist ensure that your socket and liner continue to fit perfectly.

Minor adjustments can relieve pressure points and prevent future irritation.

If you notice recurring issues, bring photos or notes about when and where the irritation happens. This helps your prosthetist pinpoint and solve the problem quickly.

Building a Personal Care Kit

Every prosthetic user should have a small skin care kit. Include mild soap, a soft towel, alcohol-free wipes, moisturizer, and a soothing balm.

Having this kit handy helps you manage sudden irritation, especially during travel or long workdays.

It’s your personal comfort toolkit—ready for every situation.

Advanced Prevention, Emotional Wellness, and Long-Term Comfort Care for Women Using Prosthetics

Moving Beyond Basic Care

Once your daily routine feels comfortable

Once your daily routine feels comfortable and your skin remains stable, it’s time to think about long-term protection. Preventing irritation isn’t just about short-term fixes—it’s about creating lasting habits that strengthen your skin and help it adapt over the years.

Women’s skin changes naturally with age, lifestyle, and health conditions. Understanding how to evolve your skincare routine with these changes will keep you feeling comfortable, confident, and free in your movements for years to come.

The goal is not just to react when irritation happens, but to prevent it from happening at all.

Understanding Skin Resilience

Skin resilience means your skin can handle pressure, friction, and heat without easily breaking down. Building resilience takes time, and it starts with consistency.

Healthy, well-cared-for skin renews faster and recovers more easily from minor friction. Every time you clean, moisturize, and rest your limb, you’re strengthening that protective barrier.

Women who maintain this kind of steady care rarely face chronic irritation. It’s proof that small steps done daily lead to lasting comfort.

The Role of Circulation in Skin Health

Good blood flow is vital for healthy skin. It brings oxygen, nutrients, and healing cells to your tissues, keeping them strong and balanced.

Wearing a prosthesis for long hours can limit airflow and circulation. That’s why movement is so important—stretching your arm, rolling your shoulders, or walking around boosts blood flow instantly.

Even a two-minute stretch every few hours helps your skin stay vibrant and reduces pressure buildup under the socket.

Deep Moisture and Nighttime Recovery

Nighttime is when your skin repairs itself most effectively. While you sleep, your body increases blood flow to the skin and replaces damaged cells.

After removing your prosthesis, apply a rich, gentle moisturizer before bed. Massage it slowly into your skin using circular motions to promote circulation.

This nightly ritual not only nourishes your skin but also helps you connect with your body—acknowledging the care and strength it gives you every day.

Using Barrier Creams Wisely

Barrier creams protect your skin from friction and moisture by creating a light film on the surface. They’re useful for women who experience frequent sweating or rubbing under their socket.

Apply a thin layer before wearing your prosthesis, focusing on pressure-prone areas.

However, use them moderately. Overuse can block pores and cause heat buildup. The best balance is applying just enough to shield, not suffocate, the skin.

Personalized Care Based on Skin Type

No two women have the same skin type. Some have dry, flaky skin that needs extra moisture. Others have naturally oily skin that’s more prone to heat rashes.

Understanding your skin type helps you choose the right products. Dry skin benefits from heavier creams, while oily or combination skin needs lightweight, gel-based lotions.

Your prosthetist or dermatologist can help identify what suits you best so that your care routine feels personal and effective.

Seasonal Adjustments for Skin Comfort

Your skin reacts differently in every season. During humid months, sweat management becomes the priority. In cooler weather, retaining moisture takes center stage.

Adjusting your routine with the seasons prevents the skin from getting shocked by sudden changes in climate.

Summer calls for breathable liners, frequent cleaning, and lighter creams. Winter demands richer lotions and extra hydration before bed.

A seasonal shift in care keeps your skin balanced year-round.

Managing Long Hours of Wear

Many women wear their prosthesis all day—during work, household chores, or travel. While that shows incredible adaptability, your skin still needs breaks.

If possible, remove your prosthesis for 10 to 15 minutes during lunch or rest periods. Letting your skin breathe helps prevent irritation from building up.

If removal isn’t possible, gently adjust your prosthesis or stretch your limb to release pressure. These short pauses make a big difference in daily comfort.

The Importance of Regular Inspections

Just like you check your prosthesis for wear and tear, you should inspect your skin daily.

Look for redness, small bumps, or dry spots. Use a mirror for hard-to-see areas. Early detection means easy solutions—like adjusting your liner or applying a soothing cream before the issue grows.

Many experienced prosthetic users develop the habit of a quick “skin scan” every night. It takes less than a minute but protects your comfort long-term.

How to Handle Skin Breakouts

Sometimes, sweat and friction can cause small pimples or folliculitis (inflammation of hair follicles). It’s tempting to treat it like acne, but harsh acne creams can make things worse.

Instead, clean gently with a mild antibacterial soap and apply a light aloe-based gel. Avoid squeezing or scratching.

If the irritation spreads, consult a doctor. They may prescribe mild topical medication suited for prosthetic users.

Rebuilding Confidence After Skin Issues

Experiencing irritation or skin injuries can be emotionally draining. It’s frustrating when something that gives you independence also causes discomfort.

But remember—healing is part of the journey. Many women experience these challenges at first, but they all find their rhythm with time.

Each healed spot becomes a reminder of your resilience. Taking control through proper care rebuilds confidence not only in your prosthesis but also in your body.

Managing Stress and Its Effect on Skin

Stress changes everything—from your breathing to your skin tone. When you’re anxious, your body releases hormones that can trigger sweat, sensitivity, or even inflammation.

To protect your skin, manage stress with small relaxation rituals. Deep breathing, music, or short walks can help.

The calmer your body feels inside, the calmer your skin behaves under your prosthesis.

The Emotional Side of Skin Care

Skin care under the socket isn’t just about hygiene—it’s about self-connection. Taking time to care for your limb teaches patience, acceptance, and gratitude.

Many women say their nightly skincare routine feels almost meditative. It’s a quiet reminder that caring for yourself is not selfish—it’s essential.

This emotional bond between body and self builds a sense of peace and pride that goes beyond physical comfort.

Women’s Lifestyle and Skin Demands

From professional work to family responsibilities, women’s lives involve constant motion. Stress, hormonal changes, and even beauty habits like waxing or shaving can affect skin sensitivity near the prosthesis.

Plan your personal care accordingly. For example, avoid shaving right before wearing your prosthesis to prevent irritation. If you use perfumes or creams on your arms or legs, keep them away from socket contact areas.

Small choices throughout the day can either support or strain your skin.

Travel and Outdoor Care

Travel adds extra challenges—heat, humidity, long sitting hours, and irregular schedules. Pack a small travel kit with wipes, your preferred moisturizer, and a backup liner if possible.

During travel breaks, remove your prosthesis briefly or loosen it slightly to let air circulate.

When outdoors, protect your skin from sun exposure near the socket by wearing breathable clothing or light sunscreen.

Preparedness turns travel into joy rather than discomfort.

Sleep and Skin Recovery

Your skin heals best when you sleep well. Lack of sleep slows recovery and increases sensitivity to friction.

Create a calm bedtime routine—avoid screens, stretch gently, and hydrate before sleeping. Keep your room cool and your bedding soft to prevent irritation during rest.

When your body rests deeply, your skin repairs naturally.

Consulting Experts Early

If skin irritation continues despite your efforts, don’t wait for it to worsen. Consult your prosthetist or dermatologist early.

They can identify whether the problem is caused by socket design, liner material, or skincare products. A small adjustment in fit or routine often resolves what feels like a major issue.

Professional support is a form of self-care too—it ensures you stay healthy, comfortable, and confident.

Community Support and Shared Learning

Women often find comfort in talking to others who share their experiences. Joining support groups or online communities can provide helpful insights and emotional reassurance.

You can learn new tips, share your routines, and discover what works best in real-life situations.

Shared knowledge makes care easier—and reminds you that you’re never alone in this journey.

Adapting to Body Changes Over Time

Life changes—weight shifts, pregnancies, aging—can all affect how your socket fits. What worked perfectly one year may need adjustment the next.

Stay aware of how your prosthesis feels. If you notice new pressure points or skin patterns, it’s time for a reassessment.

Your prosthesis should adapt to you, not the other way around. Regular reviews keep your comfort consistent through every phase of life.

The Confidence of Comfort

Healthy, irritation-free skin builds quiet confidence. It allows you to move naturally, smile freely, and focus on your day instead of discomfort.

When your prosthesis feels like part of you—secure, soft, and comfortable—your posture changes, your energy rises, and your independence grows.

Confidence isn’t built in one day. It’s shaped by every thoughtful choice you make for your comfort and well-being.

The Partnership Between You and Your Prosthesis

Your prosthesis is a partner—one that moves with you, supports you, and adapts as you grow. But like any partnership, it thrives on care and communication.

Listening to your body, caring for your skin, and seeking help when needed keeps this partnership strong.

You and your prosthesis are a team—working together toward freedom, balance, and grace.

Conclusion

Skin care under the socket is not just about preventing irritation—it’s about building comfort, confidence, and trust in your own body. Every wash, every massage, every small adjustment brings you closer to effortless movement.

For women, this care goes beyond the physical. It becomes an act of self-love—a reminder that your body deserves tenderness and respect, no matter what.

At RoboBionics, we understand the unique needs of women prosthetic users. Our lightweight, breathable designs and innovative features, like the Grippy™ bionic hand with Sense of Touch™, help you stay comfortable and confident all day long.

Your skin is your foundation—it deserves care as advanced as your prosthesis.

If you’d like to explore how our prosthetic technology can make daily life more natural and comfortable, you can book your personalized demo at www.robobionics.in/bookdemo.

Comfort begins with care—and care begins with you.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.