Troubleshooting a Prosthetic Trial: When Fit or Signals Aren’t Right

Troubleshooting a Prosthetic Trial: When Fit or Signals Aren’t Right

Your first prosthetic trial is often filled with excitement, curiosity, and a little nervousness. You’re finally getting a glimpse of what life could feel like with a new limb — the movement, the grip, the independence. But sometimes, that first session doesn’t go as smoothly as expected. Maybe the fit feels a little off. Maybe the sensors don’t respond the way you imagined.

If that happens, don’t worry. You’re not alone — and it doesn’t mean something is wrong with you or the prosthesis. It simply means your body and the device are learning to work together.

At RoboBionics, we’ve helped hundreds of people through their trial journeys. Every limb, every muscle, and every story is different. And troubleshooting early challenges is just a normal, healthy part of the process.

In this article, we’ll walk you through what really happens when fit or signal issues arise during a prosthetic trial — and how to fix them step-by-step. You’ll learn how to recognize common signs, what causes them, and how our team ensures every adjustment leads to perfect comfort and control.

Understanding Fit and Signal Issues in Prosthetic Trials

What Fit Really Means

When you hear the word “fit” during a prosthetic trial

When you hear the word “fit” during a prosthetic trial, it means more than just whether the socket stays in place. Fit is about comfort, alignment, and balance — how well the prosthesis hugs your limb and moves with your body.

A good fit should feel snug but not tight. You should feel secure without any pinching, rubbing, or slipping. If you notice discomfort while moving or pressure points forming on your skin, that’s a sign the socket needs adjustment.

The perfect fit makes the prosthesis feel like part of you. You shouldn’t have to think about keeping it in place — it should stay naturally aligned with your movement.

What Signal Means in a Bionic Trial

In a bionic hand or limb trial, “signal” refers to the muscle activity your prosthesis reads. Sensors, called electrodes, are placed on your residual limb to detect electrical impulses that your muscles produce when you try to move.

These signals are what make your prosthetic hand open, close, or grip objects. If your signals are clear and strong, the prosthesis responds smoothly. If they’re weak or irregular, the movement may feel delayed or inconsistent.

Signal performance depends on your muscle strength, sensor placement, and even skin condition. That’s why every trial starts with calibration — fine-tuning the connection between your body and the device.

Why These Issues Are Normal

Both fit and signal issues are extremely common during the first few trials. Your body is adapting to new sensations, and your prosthetist is learning how your muscles behave.

Think of it like wearing a new pair of shoes. Even with the right size, your feet need time to adjust. Similarly, your residual limb, skin, and muscles need a few sessions to settle into their new rhythm.

The key is patience and communication. Every small feedback you give your prosthetist helps them fine-tune your prosthesis until it feels just right.

How Early Troubleshooting Helps

Catching small discomforts or signal irregularities early makes a big difference. If ignored, they can lead to frustration or fatigue later. But if addressed right away, they often resolve within a single adjustment session.

That’s why at RoboBionics, every demo and trial includes detailed monitoring. We check not only the mechanical performance but also your comfort level and muscle response.

We want your first experience to be one of discovery — not discomfort.

Recognizing Poor Fit During a Trial

Signs the Socket Doesn’t Fit Perfectly

If the prosthetic socket doesn’t fit just right, your body will tell you. The most common sign is uneven pressure. You might feel tightness in one area and looseness in another.

Some people describe it as a gentle pinch or a mild ache when they move. Others notice the prosthesis slipping slightly during use.

You may also see mild redness on your skin after removing it. While some redness is normal, sharp pain, swelling, or continuous pressure marks are not. These signs mean your socket needs fine adjustments.

The Role of Limb Volume Changes

Your limb’s shape and volume can change slightly throughout the day. Heat, activity, or even hydration can make it expand or shrink a bit. This is normal but can affect fit during a trial.

If the socket feels perfect at the start but loose later, it might be due to these natural volume changes. Your prosthetist can adjust padding or liner thickness to compensate, keeping the fit consistent.

That’s why we always ask users to move, stretch, and test the prosthesis for at least 20 to 30 minutes before finalizing the trial fit.

Socket Alignment Issues

Sometimes, discomfort isn’t about size — it’s about alignment. If the angle between your residual limb and the socket isn’t perfect, you might feel an imbalance when moving.

This can cause your prosthesis to tilt slightly forward or backward during motion. You may notice your wrist or fingers don’t line up naturally with your arm movement.

A simple adjustment in socket rotation or height usually fixes this. The goal is for your prosthesis to move exactly as your limb intends — smoothly and in sync.

The Importance of Feedback

Your feedback is the most powerful tool during a trial. Even if a problem seems small, sharing it helps your prosthetist make necessary corrections.

Some users hesitate to speak up, thinking discomfort is part of the process. It’s not. The right fit should feel balanced from the start.

At RoboBionics, we encourage open dialogue throughout every session. You’ll never be rushed or dismissed. Your comfort defines our success.

Understanding Signal Problems

What Causes Weak Signals

Signal problems are common in the early stages

Signal problems are common in the early stages of using a bionic prosthesis. The most frequent issue is weak or inconsistent muscle activity.

If your residual limb hasn’t been active for a while, the muscles might not send strong signals at first. With gentle training, this improves quickly.

Sometimes, sweat or moisture interferes with sensor contact. This makes the signals unstable or delayed. Cleaning and drying the skin before wearing your prosthesis usually solves it.

Occasionally, sensor placement needs adjustment — even a few millimeters can make a big difference in accuracy.

Sensor Positioning and Sensitivity

The electrodes on your limb are like small listeners. They “hear” your muscle activity and convert it into movement. But for them to work well, they need to be placed exactly where your muscle produces the strongest impulse.

During your trial, your prosthetist will locate the ideal positions by asking you to flex certain muscles. They’ll then test responses, making small adjustments until the prosthesis reacts smoothly.

If signals seem irregular — such as the hand moving unexpectedly or not responding — the sensitivity can be fine-tuned immediately.

Overactive or False Signals

Sometimes, users experience overactive movement, where the prosthesis reacts even when they’re relaxed. This usually happens when sensors pick up background electrical noise from nearby muscles.

It’s easy to fix. Adjusting sensitivity levels or repositioning electrodes filters out those unwanted signals.

Think of it like tuning a radio — finding the perfect channel where your signal comes through clearly, without static.

The Role of Calibration

Every bionic trial begins and ends with calibration. This process teaches your prosthesis to recognize your muscle pattern — your unique “language” of movement.

Calibration ensures that each time you contract a muscle, the prosthesis interprets it correctly. Over multiple sessions, calibration becomes more precise, making your movements feel natural and intuitive.

It’s completely normal if things don’t feel perfect during your first demo. Your prosthesis is still learning your body’s signals — just as you’re learning how to control it.

The Emotional Side of Signal Learning

When signals misfire or seem slow to respond, some users feel frustrated, even discouraged. But remember, this is part of the learning curve.

Your brain is reconnecting with your limb in a new way. Every practice session strengthens that connection, making control smoother and more instinctive.

At RoboBionics, we see signal troubleshooting not as a problem, but as progress. Each adjustment means you’re one step closer to mastering your new limb.

When Fit and Signals Affect Each Other

The Connection Between Comfort and Control

Fit and signal strength are closely linked. If your socket feels uncomfortable or shifts slightly, sensors may lose proper contact with your skin. This can cause inconsistent readings or delayed movements.

That’s why fine-tuning both fit and signal alignment together is crucial. A comfortable socket provides stable contact points, giving the sensors reliable input.

During your trial, our prosthetists check both aspects side by side — ensuring your comfort enhances, rather than interferes with, performance.

Skin and Electrode Contact

Your skin acts as the bridge between your body and your prosthesis. For signals to transmit effectively, the skin must be clean, dry, and free of lotion or sweat.

If electrodes slip due to moisture, signal flow weakens. In such cases, we use medical-grade adhesives or adjust the liner to maintain firm, stable contact.

We also recommend gentle skin care routines to keep the area healthy. Clean, hydrated skin ensures lasting comfort and reliable performance.

Adjustments That Make a Difference

Sometimes, all it takes is a few small changes to transform your trial experience — a softer liner, a millimeter shift in socket height, or a minor tweak to sensor settings.

These micro-adjustments are the backbone of prosthetic fitting. They turn early discomfort or inconsistency into natural, fluid movement.

Our goal during troubleshooting isn’t just to fix — it’s to refine. Every change brings you closer to the perfect fit and flawless signal response.

Practical Troubleshooting During a Prosthetic Trial

How Troubleshooting Actually Works

Troubleshooting during a prosthetic trial isn’t about fixing a broken device — it’s about finding balance between your body and the prosthesis.

Every user’s limb shape, muscle strength, and skin texture are different. So, when something doesn’t feel right, the solution is rarely the same for two people.

At RoboBionics, our troubleshooting approach is hands-on and calm. We adjust, observe, test, and refine — until everything feels natural. You’ll never be rushed. The session continues only as long as you’re comfortable.

Step One: Listening to You

The first and most important step in troubleshooting is listening. We start by asking you simple questions — what feels off, when it happens, and how it changes with movement.

Sometimes, users describe discomfort as “tightness.” Others might say the hand feels “delayed.” These small descriptions are crucial clues. They help us trace the source — whether it’s fit, alignment, or sensor response.

We encourage honesty. Even if it feels minor, share it. Small feedback during the demo can prevent long-term discomfort later.

Step Two: Physical Inspection

Once we understand what you’re feeling, we perform a quick inspection. The prosthetist checks the socket fit, strap tension, and alignment with your limb.

If you’re trying a bionic hand, we also inspect electrode contact points. We look for signs like slipping, uneven contact, or skin irritation.

This inspection takes only a few minutes but often reveals what’s happening beneath the surface. Sometimes, a slightly rotated socket or a loose harness can cause major discomfort.

Step Three: Movement Testing

After making minor adjustments, we’ll guide you through simple motions — opening, closing, gripping, or rotating your hand.

We watch how your prosthesis responds, how your shoulders and muscles move, and how relaxed your body appears. If you’re straining or leaning unnaturally, that’s a sign the alignment needs refining.

Each test gives real-time feedback. You’ll notice changes instantly — smoother movement, less tension, and better control.

Step Four: Signal Calibration

For bionic trials, calibration is the turning point. We’ll ask you to flex or relax certain muscles while watching the prosthesis respond on screen.

The system records your muscle strength and response speed. Based on this, we adjust signal sensitivity — making sure even gentle contractions produce accurate movements.

You’ll feel the difference immediately. What once felt “unresponsive” suddenly becomes intuitive. The hand reacts to you, not the other way around.

Step Five: Comfort Check

Once adjustments are complete, we pause for a few minutes. You’ll be asked to sit or move naturally to see how your body feels when not actively using the prosthesis.

This helps us assess long-term comfort — how it feels after you’ve worn it for a while.

If everything feels balanced and you’re no longer thinking about the device, that’s a sign the troubleshooting worked.

How Long It Takes

A full troubleshooting session usually takes 30 to 60 minutes. Some users need just a few minor changes, while others benefit from multiple fine-tunings over a few visits.

The goal isn’t to finish quickly; it’s to ensure lasting comfort and control. A perfectly adjusted prosthesis saves you from frustration later and helps you adapt faster once you begin daily use.

When Discomfort Persists

Understanding Residual Limb Sensitivity

Sometimes, even with a good fit

Sometimes, even with a good fit, users feel mild soreness or warmth after their first few trials. This often happens because your residual limb isn’t used to pressure from a socket yet.

Just like new shoes, it needs time to adapt. A short break or liner adjustment usually helps.

If soreness continues, we reassess the socket’s weight distribution. It may need a slight reshaping or softer padding in specific areas.

The goal is not just comfort — it’s long-term protection for your skin and tissue.

Skin Irritation and How to Handle It

Redness or itching under the socket can happen if the skin becomes sweaty or if friction builds up. This is especially common in warm, humid climates like most of India.

To manage this, we suggest cleaning your limb with mild soap, drying it completely, and applying a non-oily moisturizer before each session.

If irritation continues, we may change your liner material or adjust ventilation inside the socket.

Healthy skin ensures healthy prosthetic function.

When Muscles Fatigue Early

If you’re using a Mech or Bionic Hand for the first time, your muscles may tire easily. This is perfectly normal. Your body is relearning how to move and send signals in new ways.

Short, frequent practice sessions work better than long, tiring ones. Within a week or two, your strength improves, and movements feel effortless.

For users with myoelectric hands, we might slightly reduce signal sensitivity at first to prevent overexertion. As your muscles strengthen, we gradually increase it for full control.

When Signal Problems Persist

If the prosthesis still doesn’t respond properly after calibration, we look deeper.

We may check for skin moisture, sensor positioning, or even slight limb movement inside the socket. Sometimes, we find that muscle signals are overlapping — causing the prosthesis to misread which action you intend.

In such cases, we train your muscles separately, teaching you to isolate specific contractions. It takes practice, but once you master it, control becomes precise and natural.

Every user reaches that stage — some sooner, some later — but all eventually do.

Emotional Patience

It’s easy to feel discouraged if you don’t see instant perfection. But remember: every adjustment, every retry, every calibration is progress.

You’re not failing. You’re teaching your prosthesis to understand you.

The process is part of personalization. Even world-class athletes take time to fine-tune their equipment. Your prosthesis is no different — it’s your tool for freedom.

At RoboBionics, we stay with you until every fit, every signal, every motion feels exactly right.

Training Muscles for Better Signal Accuracy

Why Muscle Training Matters

Your muscle signals are the language your prosthesis

Your muscle signals are the language your prosthesis listens to. The stronger and clearer that language, the smoother your hand responds.

For bionic prostheses, this connection is everything. The good news? It improves quickly with simple daily exercises.

Even before getting your final prosthesis, training your residual limb helps your body prepare. Think of it as laying the groundwork for perfect communication.

Basic Warm-Up Exercises

Start by gently flexing the muscles in your residual limb a few times a day. Hold each contraction for a few seconds, then release.

You’ll feel the area getting more responsive over time. This helps the electrodes pick up stronger signals during trials.

We also recommend stretching your shoulder and upper arm to improve circulation and prevent stiffness.

A well-conditioned limb equals clearer signals and smoother motion.

Using the Grippy™ Gamified App

For users testing the Grippy™ Bionic Hand, we offer a gamified rehabilitation app. It turns muscle training into an engaging game.

You’ll perform tasks like gripping, rotating, and releasing — all in sync with on-screen challenges. The app measures your progress and adjusts difficulty automatically.

It’s not just practice; it’s motivation wrapped in fun. You’ll see improvements in both strength and control faster than you expect.

Daily Habits That Strengthen Signals

Your lifestyle also affects signal consistency. Staying hydrated, maintaining good nutrition, and resting your muscles properly all help maintain stable electrical activity.

Avoid using oily creams on your limb before wearing the prosthesis, as they can block sensor contact. Clean, healthy skin produces clearer signals.

With time, these small habits make a big difference.

When to Seek Expert Help

If, despite training, your signals still feel inconsistent, don’t hesitate to reach out. Sometimes the solution lies in reprogramming your prosthesis or adjusting electrode placement.

At RoboBionics, we use advanced diagnostic tools to analyze your signal pattern and fine-tune the device to your muscle rhythm.

It’s not about “trying harder.” It’s about tuning better.

Long-Term Adjustments After the Trial

The Post-Trial Fitting Phase

Once your trial ends and you’ve decided to move forward with your prosthesis, the next step is refinement. This stage ensures that everything you learned and felt during your trial becomes permanent comfort in your final fit.

Your prosthetist takes detailed measurements of your residual limb. They study how your muscles move, how your skin reacts to pressure, and how your body aligns naturally. This data helps craft a customized socket that supports you perfectly.

If your trial revealed any signal or comfort challenges, we address them here. We might adjust socket depth, sensor position, or liner material — all to make sure the final prosthesis feels effortless from the very first day.

Understanding Your Body’s Adaptation

Over the weeks following your trial, your body continues adapting. Your skin strengthens, your muscles learn, and your coordination improves. You’ll notice that the actions which once felt new now happen automatically.

It’s like learning to ride a bicycle. At first, every movement feels deliberate. But soon, it becomes second nature — your body and your prosthesis working as one.

During this stage, we schedule short follow-up visits to monitor progress. Even minor tweaks in fit or calibration can greatly improve daily comfort.

Recalibration Over Time

For bionic prostheses, recalibration is part of long-term care. As your muscle strength changes, we fine-tune sensor sensitivity to keep response smooth.

These adjustments are quick — usually just a few minutes during a regular check-up. Think of them like software updates for your body’s hardware.

Your prosthesis evolves with you. As you grow stronger and more skilled, it keeps up.

How to Know When an Adjustment Is Needed

Your body will give subtle signals when it’s time for a check-up. Maybe your socket feels tighter after activity, or your prosthesis takes a split second longer to respond.

These aren’t malfunctions — they’re natural signs of change. A small alignment tweak or recalibration restores performance immediately.

We always encourage users to reach out as soon as they sense anything different. It’s far easier to adjust early than to wait until discomfort grows.

Ongoing Maintenance

Routine maintenance ensures your prosthesis stays in excellent shape. For mechanical hands, we check cables, joints, and harness tension. For bionic hands, we inspect sensors, battery health, and electrical connections.

These appointments are simple and quick. Most users schedule them every few months. They’re an easy way to keep your prosthesis performing like new for years.

At RoboBionics, every customer receives lifelong service support — because we know that real care doesn’t end with delivery; it grows with your journey.

Building Emotional Confidence

The Emotional Impact of Troubleshooting

When you face early challenges during a trial, it’s easy to feel uncertain. Maybe you expected everything to work perfectly the first time. But the truth is, troubleshooting is not a setback — it’s a sign of progress.

Every person’s journey to mastering their prosthesis looks different. Some adapt in days, others in weeks. The pace doesn’t matter. What matters is that you keep going.

Each session brings you closer to freedom, to confidence, and to rediscovering all the things you thought you couldn’t do again.

Reconnecting with Your Body

A prosthesis is more than a device. It’s a bridge — between what your body remembers and what technology now allows you to do again.

As you learn to control your new limb, you’ll rediscover sensations you thought were gone — the feel of holding something, the rhythm of movement, the joy of doing things yourself.

That emotional connection is just as important as technical perfection. It’s what turns a prosthesis from a machine into a part of you.

Overcoming Self-Doubt

Many users experience moments of doubt during their journey. You might wonder if you’ll ever master it fully, or if your progress is “normal.”

We want you to know that these feelings are completely valid. Everyone struggles a little at first — even those who now use their prostheses effortlessly.

The key is consistency. With regular use and support, confidence builds quietly, one motion at a time.

Family and Support Systems

Your family plays a vital role in your success. Their encouragement, patience, and pride can lift your motivation on difficult days.

We often invite family members to attend training sessions, so they understand how your prosthesis works and how to assist you at home. This shared understanding strengthens your support system and makes your recovery smoother.

Over time, you’ll notice that your success doesn’t just impact you — it inspires everyone around you.

Celebrating Milestones

At RoboBionics, we encourage every user to celebrate their milestones, no matter how small.

The first time you grip an object confidently. The first full day without discomfort. The first compliment you receive for moving naturally.

These moments are proof of progress — reminders that you’re not just learning to use a prosthesis; you’re reclaiming your independence, one day at a time.

Follow-Up Care After Troubleshooting

Regular Check-Ins

Once your final prosthesis is delivered

Once your final prosthesis is delivered, follow-up care ensures that all the fine-tuning done during troubleshooting remains perfect.

We schedule your first review within three weeks, then gradually space them out as you grow comfortable. These visits help track limb changes, check socket fit, and test sensor performance.

If needed, we make on-the-spot adjustments. You’ll leave every visit feeling more confident and in control.

Servicing and Upgrades

Technology evolves, and so should your prosthesis. We offer easy upgrades for both mechanical and bionic hands, allowing you to benefit from new features without replacing the entire device.

Whether it’s a lighter frame, a more responsive chip, or improved battery life, we make sure you always have access to the latest innovation.

Our aim is long-term satisfaction — a prosthesis that keeps improving alongside you.

Support Beyond the Clinic

Our care doesn’t stop at physical servicing. We provide virtual consultations, guidance through phone and video calls, and emotional support whenever you need it.

If something feels off, you can reach us immediately. Our experts will walk you through quick fixes or connect you to the nearest partner clinic.

Accessibility is at the heart of everything we do. Wherever you are in India, help is always close.

Financial Flexibility

Because affordability should never stand between you and progress, we offer flexible EMI plans for all our prosthetic solutions.

This allows you to focus entirely on your recovery without financial stress. Our goal is simple — to make advanced prosthetics a reality for everyone who needs them, not just those who can afford them.

A Partnership That Lasts

When you choose RoboBionics, you’re not just buying a prosthesis — you’re entering a partnership.

We stand by you through every adjustment, every calibration, every milestone. Your journey becomes part of our story, and your feedback shapes how we innovate further.

It’s a relationship built on trust, care, and shared progress.

Why RoboBionics Excels in Troubleshooting and Support

A Team That Understands

Our prosthetists, engineers, and therapists have years of experience working with different users — from first-time wearers to advanced bionic adopters.

We know the technical challenges, but more importantly, we understand the emotional journey. Every troubleshooting session is approached with empathy, patience, and respect.

Your comfort always comes before the clock.

Technology Designed for Real People

The Grippy™ Bionic Hand and our Mech Hand range are designed from the ground up for Indian users — lightweight, durable, and built to withstand everyday conditions.

With 60 of its 64 components made locally, the Grippy™ ensures easy maintenance and quick part replacements without long import delays.

And because of our Sense of Touch™ technology, signal accuracy and comfort go hand in hand — giving users a natural, intuitive experience during trials and beyond.

Affordable Excellence

Imported bionic hands often cost over ₹10 lakh, making them out of reach for most people. RoboBionics has changed that forever.

Our advanced prostheses are priced between ₹2.15 and ₹3 lakh — a fraction of global prices — while maintaining world-class quality.

We’ve proven that cutting-edge technology can be both affordable and compassionate.

Recognition and Trust

RoboBionics is recognized by the Government of India under the Startup India initiative and has been a finalist at the prestigious Extreme Tech Challenge.

But beyond awards, our real success is measured by stories — users who regain independence, confidence, and dignity.

We take pride in every handshake, every smile, and every life changed.

Moving Forward: Your Journey Starts Here

Book Your Trial

If you’re preparing for your first prosthetic trial or want to revisit your experience for better results, we’re here to help.

You can schedule your personalized demo today at www.robobionics.in/bookdemo.

Our team will guide you step by step — from fitting and signal calibration to comfort adjustments — ensuring you leave with clarity and confidence.

A Message from Our Team

Every challenge during your prosthetic journey is simply a step toward perfection. Troubleshooting is not a setback; it’s progress in disguise.

We promise that no matter what issue arises — whether it’s fit, signals, or comfort — we’ll work with you until it feels right.

Because at RoboBionics, we don’t just create prostheses. We create freedom, strength, and new beginnings.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.