Refurbished Prosthetics in India: Safe Buy or False Economy?

Refurbished Prosthetics in India: Safe Buy or False Economy?

When someone loses a limb, it’s not just a part of their body that’s gone—it’s a part of their daily life, their confidence, and their sense of independence. In India, where access to high-quality prosthetics can be limited by cost, refurbished prosthetic limbs might seem like a smart solution. After all, they promise big savings at a time when expenses are already high. But are they really a safe and reliable option—or just a short-term fix that costs more in the long run?

At RoboBionics, we’ve worked closely with thousands of people who’ve faced this decision. Some have tried refurbished limbs and later come to us for something better. Others are just starting their journey, unsure what to choose.

This blog will walk you through everything you need to know about refurbished prosthetics in India. We’ll break down the real pros and cons, the hidden costs, the risks, and what to watch out for. We’ll also explain how you can make a smarter choice—one that’s safe, lasting, and truly worth your money.

Let’s take a closer look.

Understanding Refurbished Prosthetics

What Are Refurbished Prosthetic Limbs?

Refurbished prosthetics are not brand-new.

Refurbished prosthetics are not brand-new. They are second-hand limbs that were once used by someone else, then repaired, cleaned, and prepared for reuse.

In some cases, these limbs come from donation drives or medical facilities that upgrade to newer models. Others come from people who no longer need them.

Once collected, these devices go through a process. Old parts may be replaced. The limb might be polished and tested. Then it’s sold at a lower price.

It sounds helpful, especially when budgets are tight. But there’s more to the story.

Why Are They So Cheap?

The biggest reason people turn to refurbished limbs is the cost.

A new bionic hand like Grippy™ can cost between ₹2.15–3 lakh. In contrast, a used or refurbished limb might be sold for ₹30,000 to ₹80,000.

That’s a huge price drop. And for families already struggling with medical bills, travel, and recovery costs, it can seem like a blessing.

But is cheaper always better?

Sometimes, cheap comes at a cost we don’t see right away.

The Real Risks Behind the Savings

Hygiene and Health Concerns

Let’s start with something people often overlook—cleanliness.

A prosthetic limb touches your skin all day. Sweat, dirt, and moisture build up inside. Over time, the inner sockets can collect bacteria and even fungus.

Even after cleaning, refurbished limbs may carry hidden germs.

This can lead to rashes, skin infections, and bad smells. In serious cases, it can cause wounds that take weeks to heal.

And if the person using the limb has diabetes or low immunity, these infections can turn dangerous fast.

Fit Is Not One-Size-Fits-All

Every human body is different.

A prosthetic that worked for someone else might not fit your arm or leg at all. The socket—the part that holds the limb to your body—is custom-made in most good-quality prosthetics.

In refurbished devices, this is rarely changed.

As a result, the limb might feel loose, tight, or unstable. Over time, poor fit can lead to pain in your shoulder, back, or residual limb.

It’s like wearing someone else’s shoes. It might work for a while—but eventually, your feet start to hurt.

Technology May Be Outdated

The field of prosthetics moves fast. Newer models are smarter, lighter, and more responsive than old ones.

Refurbished limbs are often 5–10 years behind current technology. Many of them lack features like:

  • Tactile feedback (like our Sense of Touch™ in Grippy™)
  • Myoelectric control systems
  • Long battery life
  • Multi-grip modes

You may be getting a limb that can hold a cup—but not a smartphone. Or one that works indoors, but not while cooking or driving.

Worse, spare parts may no longer be available if it breaks.

That means if something stops working, you’re back to square one.

Common Types of Refurbished Prosthetics in India

Imported, Used Bionic Hands

Some refurbished limbs in India are imported from other countries, usually after being donated.

They’re often from top brands, which adds to their appeal.

But even these come with problems. Manuals may be in a foreign language. Repair centers are hard to find. And software support may no longer exist.

That makes troubleshooting difficult, especially in smaller cities or rural areas.

Locally Repaired Mechanical Limbs

In some cases, local technicians buy old mechanical hands, fix the joints or cosmetic covering, and resell them.

These may be basic and can open or close fingers. But they often have no grip strength, no sensory feedback, and no electronics.

While cheap, they offer very little improvement in daily life tasks like writing, typing, or cooking.

These limbs can help with appearance—but not always with function.

The Hidden Costs of “Cheap” Prosthetics

Repairs and Spare Parts

A refurbished limb may seem affordable at first.

But when it breaks, finding parts can be a nightmare.

Some sellers promise after-sales support, but vanish after payment. Others overcharge for minor repairs.

In many cases, families end up spending more on repairs than they would’ve on a brand-new limb.

This creates stress and frustration—and delays the user’s recovery.

Frequent Replacements

Used limbs wear out faster.

That means you may need a replacement every year or two, depending on usage.

This adds up. If you buy a ₹70,000 refurbished limb three times in five years, that’s ₹2.1 lakh—close to the price of a new Grippy™ with modern features and warranty.

No Warranty or Customer Support

Most refurbished limbs are sold “as-is.”

No guarantees. No refund policy. No service helpline.

If something goes wrong, you’re on your own.

Compare that with RoboBionics, where every Grippy™ user gets training, support, and service options across India. We don’t just sell a hand—we stand by it.

Who Should Avoid Refurbished Prosthetics?

Children and Teens

Kids grow fast

Kids grow fast. Their limbs change every few months.

A second-hand prosthetic that fits today may be unusable tomorrow. Plus, children are active and need reliable, durable solutions.

A refurbished limb may not keep up.

Also, poor fit or function can affect their confidence in school and play. And let’s be honest—they deserve better.

Active Adults and Workers

If you’re someone who uses your hands a lot—maybe for cooking, driving, or working—a second-hand prosthetic might not be strong enough.

You need something reliable. Something that won’t stop mid-task. Something that can handle wear and tear.

Used limbs often can’t deliver that.

First-Time Users

If this is your first prosthetic, it’s important to start with a good experience.

A poor fit or outdated device can make you lose hope. It may stop you from exploring what’s truly possible.

We’ve seen it happen.

At RoboBionics, we’ve met people who gave up on prosthetics completely—until they tried Grippy™.

Red Flags When Buying Refurbished

No Trial or Demo

Always ask to test the limb before you buy.

If the seller refuses, that’s a big red flag.

You should be able to check the grip strength, fit, response time, and comfort.

No demo? No deal.

No Certified Fitter

A prosthetic is not like a shoe. It needs to be fitted by a trained professional.

If the person selling the limb doesn’t have proper certification or training, the risk of injury is high.

It’s not just about making it work—it’s about making it safe.

No Paperwork or History

Every medical device should come with records.

If the seller can’t provide the limb’s usage history, cleaning process, or repairs done—walk away.

You have the right to know what you’re putting on your body.

Smarter Alternatives That Are Still Affordable

Try Budget-Friendly, Made-in-India Solutions

You don’t have to pick between overpriced imports and unsafe refurbished limbs.

India now has world-class options made locally.

Take Grippy™, for example. It’s designed and built in India. 60 of its 64 parts are made here. That cuts down the cost while keeping the quality world-class.

At ₹2.15–3 lakh, it’s still a major investment—but it’s one that lasts, supports your lifestyle, and restores your confidence.

Plus, you get training, support, and real service—not just a machine.

EMI and Financial Support Options

RoboBionics works with many centers and NGOs across India. In some cases, users get financial help or zero-cost EMI options.

Don’t assume you can’t afford a good limb. Reach out. Ask. You might be surprised at the help available.

You can also schedule a free demo or consultation with our team here: Book a Demo

Emotional Cost of Choosing the Wrong Limb

Confidence Takes a Hit

It’s not just about what a prosthetic does

It’s not just about what a prosthetic does—it’s about how it makes you feel.

When someone gets a limb that doesn’t work well or fits poorly, it affects more than just their movement. It affects their confidence.

We’ve spoken to users who stopped going out because they felt embarrassed. Some even stopped using the limb altogether because it made things harder instead of easier.

The right prosthetic should make you feel more independent—not more ashamed.

Feeling Left Behind

Many people with limb differences already face enough challenges—curious stares, social pressure, the fear of being seen as “less than.”

A bad prosthetic can make this worse.

When your limb doesn’t work well, you miss out on everyday joys. Like playing with your child. Holding a glass without spilling. Cooking for your family.

These small things matter. A lot.

With a good limb, life feels easier. You feel in control again.

With a bad one, you feel stuck.

Giving Up Too Soon

This might be the hardest part.

Many first-time users try a refurbished limb, face problems, and assume all prosthetics are the same.

They think, “Maybe this just isn’t for me.”

But that’s not true. It’s the device that failed them—not their body.

At RoboBionics, we’ve met many users who said they had “given up.” But after trying Grippy™, their face lit up. They smiled. They moved. They believed again.

And belief changes everything.

How to Spot a Good Prosthetic Provider

Focus on the Fit

A good provider will never give you a one-size-fits-all solution.

They will take time to study your limb, your lifestyle, and your goals. They will ensure the socket fits just right and doesn’t cause pain after long hours.

Comfort is everything. And it shows when someone cares enough to get that part right.

Support That Doesn’t End at Sale

Look for someone who offers training, follow-ups, and service.

Getting a prosthetic is not a one-time event. It’s a journey. There will be questions, adjustments, and maybe even small issues down the road.

Make sure someone is there to guide you—not disappear after payment.

Technology That Makes Life Easier

Don’t just look at the price tag. Look at what the limb can do.

Does it help you type on a keyboard? Can you use your phone? Cook food? Button your shirt?

The best prosthetics don’t just look good—they work with you, not against you.

That’s why features like Sense of Touch™ matter. They give you feedback so you don’t need to guess how hard you’re gripping something.

That changes everything—especially when you’re doing everyday tasks.

What to Ask Before You Buy Any Prosthetic

Choosing a prosthetic is a big decision. Before you say yes, ask these questions:

  • Will it be custom-fitted to me?
  • What happens if it stops working?
  • Is there someone I can call for help?
  • Can I try it before I buy?
  • How old is the device, really?
  • Are spare parts available?
  • Will someone train me how to use it?

If the seller doesn’t have clear answers, walk away. You deserve better.

The Robobionics Difference

Built in India, Trusted by India

At RoboBionics, we’re proud to say our limbs are made here in India

At RoboBionics, we’re proud to say our limbs are made here in India—for Indian needs.

We understand the weather, the daily lifestyle, the kind of work our users do. That’s why our limbs are sweat-resistant, durable, and built to handle everything from office work to outdoor chores.

We’re not selling a foreign product with a local sticker. We’re building real solutions from the ground up.

Affordability Without Compromise

We know price matters. That’s why we work hard to keep Grippy™ affordable without cutting corners.

By building 60 of its 64 components in India, we save costs and pass that saving on to you. But we never compromise on quality, comfort, or features.

So you get world-class tech—without the world-class price tag.

Real Stories, Real Impact

We’ve seen the change.

A young woman who now cooks for her family. A teenager who writes exams with confidence. A father who can ride a bike again.

These are not just users. They are heroes who trusted us with their dreams.

And we take that trust seriously.

The Final Verdict: Is Refurbished Worth It?

If you’re in an emergency, have no support, and just need a temporary solution—maybe a refurbished limb can help for a short time.

But if you’re looking for something to rely on every day, something that helps you move forward, something that truly gives your life back—then a refurbished limb is often a false economy.

It may cost less upfront. But the long-term risks—physical, emotional, and financial—are real.

It’s like fixing a broken phone with tape. It might work for a day. But you wouldn’t trust it for a video call, right?

Your limb is much more important than that.

You deserve something made for you, not handed down to you.

Something that works with you, not against you.

Something built with care, with love, and with purpose.

That’s what we do at RoboBionics.

You don’t have to settle. Let us show you what’s possible.

Schedule a free demo today: Book a Demo

Why the Need for Refurbished Limbs Exists in the First Place

The Financial Reality for Most Indian Families

In India, the average family income can make it hard to even think about prosthetics. Medical expenses after an accident or surgery already stretch the budget. Add to that the cost of physiotherapy, travel, and sometimes even loss of income, and it’s clear why refurbished limbs feel like the only option.

Many people who walk into a prosthetic clinic aren’t comparing two brands—they’re simply asking, “What’s the cheapest one you have?” And sadly, that desperation is what leads some sellers to push old, worn-out limbs as if they’re “good enough.” It’s a system that often puts survival over long-term success.

The Lack of Awareness and Guidance

Another reason people settle for refurbished limbs is a lack of information. Most users are first-timers. They don’t know what to expect, what to ask for, or how to tell a good limb from a bad one. They trust the clinic or technician to guide them—but not all providers are trained or ethical.

In many smaller cities, we’ve seen people get fitted with limbs that were never designed for their body type or needs. And they never find out why it hurts, why it doesn’t work properly, or why they keep needing repairs. They blame themselves, not the device.

When the system fails to educate users, they become easy targets for low-cost shortcuts.

Well-Meaning But Mismatched Donations

A lot of refurbished limbs come from NGOs or foreign donors who genuinely want to help. And sometimes, those efforts do make a difference—especially in war zones or extreme poverty situations.

But not all donated limbs are suitable for Indian users. The size, technology, or even the software may not match our infrastructure or environment. Plus, these limbs often arrive without proper training or support, which means even if the device is high-quality, users don’t know how to use it well.

What starts as an act of goodwill can quickly turn into a source of frustration if not handled with care.

What You’re Really Paying For in a Good Prosthetic

It’s Not Just the Hand—It’s the Whole Experience

When you buy a high-quality prosthetic like Grippy™,

When you buy a high-quality prosthetic like Grippy™, you’re not just paying for plastic, motors, or circuits. You’re investing in research, comfort, safety, and most importantly, human dignity.

A well-made prosthetic comes with engineering that understands how people move. It’s tested in real-life situations, not just a lab. It adapts to your speed, grip, and habits. It learns with you.

It also comes with training, guidance, and support. You’re not left alone to figure things out. You get help at every step—fitting, setup, practice, and follow-up.

Long-Term Reliability

A good prosthetic is designed to last years, not months. It can handle daily use. It doesn’t fall apart when it gets wet or dusty. The battery lasts longer. The grip holds stronger. The movements are smoother and more natural.

And if something does go wrong, there’s a team to help fix it quickly—without charging a fortune.

That peace of mind is priceless. Especially when you’re using your limb every single day.

Better Materials, Better Outcomes

High-end prosthetics use lighter materials that reduce pressure on your shoulder and back. The electronics are safer, more energy-efficient, and easier to repair.

The design is not just about looks—it’s about balance, ease of use, and safety. All of this reduces the risk of injury, fatigue, or frustration.

When users feel comfortable, they use the limb more often—and that means faster recovery, better confidence, and a more active life.

What to Do If You Can’t Afford a Premium Prosthetic Right Now

Explore All Support Options

Before you settle for something that might hurt more than help, check for support programs. Many NGOs, government bodies, and foundations offer financial aid or sponsorships for prosthetics.

At RoboBionics, we’ve helped connect users with such partners to reduce their upfront cost. Some of our demo partners also offer EMI options that make it easier to pay in parts.

Don’t assume you’re alone. There’s help—you just need to ask.

Start with a Basic, But New Option

If your budget is limited, it’s still better to go for a simpler but brand-new prosthetic than a worn-out advanced one. A basic mechanical or entry-level myoelectric hand that is new, fitted properly, and supported by a team can offer more value than a top-tier bionic limb that’s been poorly refurbished.

You can always upgrade later. But starting right builds trust and comfort.

Stay Connected for Upgrades

Technology keeps improving—and becoming more affordable. By staying in touch with your prosthetic provider, you can get notified of newer, better options when they’re available.

We often roll out updates, accessories, or training programs that make the Grippy™ even more useful over time. Being part of that network helps you stay ahead without needing to buy a new device every year.

You Deserve More Than “Just Manageable”

Too many people in India settle for limbs that are “okay” because they’ve never seen what’s truly possible. But once you experience a high-quality prosthetic that fits well, works naturally, and supports your life, there’s no going back.

We believe your prosthetic should be more than a tool. It should be a part of your identity, your growth, and your joy. That’s why we design every product not just with engineering—but with empathy.

If you or a loved one is looking for a limb, don’t make the decision in haste. Don’t let cost alone decide your future. Reach out. Learn. Try. Ask us anything.

Let’s find a solution that brings you pride, not problems.

Book your free demo today and discover what a truly empowering prosthetic can feel like: https://www.robobionics.in/bookdemo

Final Thoughts: Choose Wisely, Live Fully

Don’t Just Fix What’s Broken—Reclaim What’s Possible

Losing a limb is a hard reality.

Losing a limb is a hard reality. But the journey doesn’t end there. It’s the beginning of a new chapter—one where the right support can bring you not just function, but freedom.

A prosthetic limb isn’t just about replacing what’s lost. It’s about regaining confidence, dignity, and control over your life. And that journey deserves a strong foundation.

Choosing a refurbished limb might seem like a quick way forward. But more often than not, it slows you down in the long run. You may spend less today—but you could pay more tomorrow, in pain, repairs, lost time, and missed opportunities.

When you choose a quality prosthetic made for you, like Grippy™, you’re not just buying a product. You’re choosing to believe in your future.

It’s Not About Luxury—It’s About Value

Some people think modern prosthetics are a luxury. But the truth is, they are a basic part of healing and living well. What seems expensive is actually a wise investment in your ability to work, move, interact, and thrive.

You wouldn’t buy a cheap heart monitor, or a faulty wheelchair. Why settle when it comes to your limb?

The right prosthetic doesn’t just help you survive—it helps you participate. In family. In work. In life.

You Are Not Alone in This Journey

If you’re reading this, chances are you or someone you care about is making a big decision. You might be feeling overwhelmed, unsure, or even scared.

That’s okay.

We’re here to help. Not to pressure you. Not to sell to you. But to support you. To show you what’s possible. To guide you, answer your questions, and walk this path with you.

At RoboBionics, we’re not just making bionic limbs. We’re rebuilding hope—one hand, one person, one life at a time.

Book a Free Demo—No Strings Attached

Still unsure? That’s okay too.

We invite you to schedule a free, no-pressure demo with our team. You can touch, feel, and try the Grippy™ for yourself. Ask questions. See how it works. Get a clear idea of what fits your lifestyle.

This isn’t a sales call. It’s your first step toward a better solution—one that puts your safety, comfort, and dignity first.

Here’s the link: https://www.robobionics.in/bookdemo

You don’t have to settle. You don’t have to guess. You can try it, feel it, and decide with confidence.

Your future deserves that much.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.