Driving With Prosthetics: RTO Rules and City-Level Car Mod Guides

Driving With Prosthetics: RTO Rules and City-Level Car Mod Guides

Losing a limb doesn’t mean losing your freedom. For many people, driving is more than just getting from one place to another—it’s about independence, confidence, and control. And yes, with the right prosthetic and the right car setup, driving is absolutely possible.

But here’s the catch: most people don’t know how to get started. They worry about legal rules, RTO approval, and how to modify their vehicle. They also wonder if it’s safe—and whether others have done it before.

This blog is here to clear the confusion. We’ll walk you through how people with prosthetic hands, arms, or legs can legally and safely drive in India. From RTO procedures to city-wise guides on car modifications, we’ll explain everything in a simple, step-by-step way.

Driving with a prosthetic isn’t just a dream. It’s already a reality for hundreds. Let’s help make it yours.

Can You Drive With a Prosthetic in India?

Yes, But With RTO Approval

In India, driving with a prosthetic limb is legal

In India, driving with a prosthetic limb is legal—but it comes with some conditions. The Regional Transport Office (RTO) needs to verify that you’re fit to drive and that your vehicle is safe to operate with your physical condition.

This doesn’t mean you’ll be denied permission. It simply means there’s a process.

And once you go through it, the freedom of driving is yours again.

What the RTO Looks For

The RTO doesn’t judge you for having a prosthetic. What they care about is your ability to control the vehicle safely.

For someone with a lower limb prosthetic, they’ll check if you can operate pedals. If you have an upper limb difference, they may check if you can steer, shift gears, or use controls properly.

If your car is modified with hand controls or steering aids, they’ll want to inspect that too.

Their goal is safety—for you and others on the road.

You May Need a Modified License

In many cases, the RTO will issue a conditional or restricted driving license. This will mention that you’re allowed to drive a vehicle with certain modifications.

This is common. It’s not a negative mark—it just keeps things official.

Once approved, you can drive without fear of legal trouble or insurance issues.

First Steps to Get RTO Clearance

Step One: Get a Fitness Certificate

Your first stop is a registered government doctor or a civil surgeon. You’ll need a Medical Certificate – Form 1A, which states that you’re medically fit to drive.

This certificate should clearly mention your type of amputation and your physical capacity with the prosthetic. It helps if the doctor has experience working with amputees.

Attach this form with a recent photograph and ID proof.

Step Two: Apply for a Driving Test

If you’re applying for a new license, you’ll need to go through a driving test in your own modified vehicle or a control-adapted vehicle.

If you already had a license before the amputation, you must apply for a license renewal with medical conditions.

In either case, inform the RTO about your prosthetic use and any vehicle modifications. They may ask you to show the modifications or provide a doctor’s note explaining how you operate the car.

Step Three: Get Vehicle Modification Approved

If your car has been adapted—like with hand controls for brake/accelerator or a spinner knob for one-handed steering—you’ll need a certificate from an authorized vehicle modifier.

You also have to update your vehicle registration, showing that it has been legally modified for driving by a person with a disability.

Once all this is done, the RTO will inspect your car, verify your documents, and issue a license if they are satisfied.

This process can feel slow, but it’s straightforward when done right.

Common Car Modifications for Prosthetic Users

Hand Controls for Lower Limb Amputees

f you have a below-knee or above-knee amputation

If you have a below-knee or above-knee amputation, using regular pedals can be difficult or unsafe.

The most common solution is hand controls—a set of levers installed near the steering wheel that let you accelerate and brake using your hands.

Some hand controls are push-pull, while others are more advanced with rotary systems. These can be custom-fitted depending on your limb strength and prosthetic type.

They’re especially helpful for automatic cars, where you don’t have to worry about clutch control.

Spinner Knobs for One-Handed Driving

If you use a prosthetic arm or have lost a hand, you might find it hard to rotate the steering wheel smoothly.

A spinner knob, also called a steering ball, is a simple add-on that lets you steer with one hand more easily. It gives you better grip, especially when turning or parking.

These knobs are legal and widely available. Some even come with quick-release features for when not in use.

Customized Pedals and Seating

Some users prefer to keep using pedals but need them adjusted for comfort. In such cases, pedal extensions or angled footrests can be installed.

Seats can also be modified to give better support, reduce fatigue, or make it easier to enter and exit the car with a prosthetic leg.

These adjustments are small—but they make a huge difference in confidence and safety.

Fully Automatic Car Adaptations

For drivers with high-level amputations or complex limb differences, a fully automated car setup may be required.

These cars use joystick steering, button-controlled gear shifting, and brake-throttle systems designed for hand-only driving.

While costly, they offer complete independence. Some companies in India now provide this as a custom service—especially in metro cities.

City-Wise Guide: RTO Rules and Car Modification Help

Delhi NCR: Leading the Way in Adapted Driving

Delhi is one of the few cities in India

Delhi is one of the few cities in India where the RTO is relatively well-versed in dealing with drivers who use prosthetics or adaptive devices. With a large number of central and state government hospitals, it’s easier to get the Form 1A Medical Certificate from a certified civil surgeon.

Once you have the certificate, the RTO offices in Janakpuri, Burari, or Loni Road are equipped to handle special applications. Most officers here are aware of prosthetic users applying for conditional licenses and car modification approvals.

For modifications, workshops like True Assistive Tech and Mobility India Delhi Unit offer hand control installations, spinner knobs, and even pedal re-mapping.

Several drivers in Noida and Gurgaon have also successfully received license renewals after upper limb loss, with or without full car conversions.

If you’re in Delhi NCR and unsure where to start, begin with a medical certificate from Safdarjung Hospital or AIIMS, and take that to your local RTO along with your prosthetic usage note.

Mumbai: Great Workshops, Slow RTO Processing

Mumbai has good infrastructure in terms of vehicle modification centers, but RTO approvals may take longer due to busy offices and varied awareness levels.

Offices at Tardeo, Andheri, and Thane have processed disability-related licenses, but success often depends on having complete documents upfront. Be polite but persistent, as not all officers are familiar with prosthetics.

Medical fitness certificates are issued at JJ Hospital and Nair Hospital, both of which are accepted across Mumbai RTOs.

For modifications, local vendors like Swami Automobiles, Adapt Motors, and DriveAbility offer excellent services for hand control conversions and automatic gear shift adaptation. Many also provide documentation support for RTO filing.

Keep in mind that automatic vehicles are highly preferred here, especially due to city traffic and limited parking space.

Bengaluru: A Hub for Adaptive Innovation

Bangalore is known for its tech ecosystem—and it’s also home to some of the best car adaptation companies in the country.

The RTO offices in Jayanagar, Electronic City, and Indiranagar are used to dealing with unique driving requirements. The process is smoother if you submit your doctor certificate from NIMHANS or Victoria Hospital, both of which are RTO-recognized for medical evaluations.

Workshops like Samarth Mobility Solutions, Karisma Auto, and Mobility Enhancers have been helping prosthetic users adapt their vehicles for over a decade.

Several of our clients in Bengaluru have used Grippy™ Mech Hand or Grippy™ Bionic Hand along with spinner knobs or one-handed steering systems—receiving both RTO approval and insurance clearance after proper submission.

Bangalore also supports vehicle registration under “disabled driver category,” which may reduce your road tax by up to 50 percent. Check with your dealer while buying a new car.

Chennai: Traditional, But Supportive

Chennai has a more formal RTO structure, but is quite supportive when it comes to processing conditional licenses for drivers with disabilities or limb loss.

Medical certifications from Stanley Medical College or Rajiv Gandhi Government General Hospital are accepted across the RTOs in Anna Nagar, KK Nagar, and Tondiarpet.

However, you must be firm in following up. Officers may take longer to process cases involving upper limb amputees unless you show detailed documentation, including how you operate your car.

Modification workshops like AutoMate Chennai and HandiDrive India offer hand control kits and gear paddle extensions. These vendors also help with installation certificates, which the RTO requires.

Chennai is one of the few cities where automatic two-wheelers (like Activa) can be modified with throttle switches or rear brake conversions for upper limb users. These too need RTO inspection and insurance clearance.

Hyderabad: Steady Growth, Still Learning

Hyderabad is catching up fast. RTOs in Khairatabad, Kukatpally, and Uppal have processed licenses for prosthetic users, though experiences vary depending on the officer assigned.

Medical evaluations from Osmania General Hospital and Gandhi Hospital are acceptable, and often recommended.

Vehicle adaptation vendors like Venus Automotive and AdaptTech Hyderabad offer basic to advanced car modification services, including hand throttle conversions and one-foot dual pedal control for below-knee amputees.

Hyderabad’s driving schools are also more open to training individuals with limb differences, especially with custom-fitted vehicles. That’s an advantage if you’re applying for a fresh license rather than a renewal.

Remember to get your adaptation inspected by an RTO-certified engineer before submitting your license application.

Pune: Quick Access, Great Medical Support

Pune has several military hospitals and orthopaedic centers, making it a great place to get the right paperwork in order. Sassoon General Hospital and Command Hospital are recognized sources for disability and fitness certification.

RTO offices in Shivaji Nagar and Pimpri-Chinchwad are friendly toward applications with medical proof of prosthetic use—especially for veterans and older adults.

Modification services are available through Smart Mobility Solutions and Neha Mobility Systems, both of which offer emergency braking setups, steering aids, and adjustable seats.

Our Pune clients often opt for smaller hatchbacks with automatic transmission and minor modifications to accommodate below-elbow prosthetics. This setup usually passes RTO checks easily, especially when submitted with medical backing.

Vehicle Insurance and Prosthetic Use: What You Must Know

Disclose Your Prosthetic Use Honestly

When buying or renewing car insurance

When buying or renewing car insurance, it’s important to be honest about your prosthetic use—especially if your car is modified to suit your needs.

Insurers in India are becoming more inclusive, but they still expect disclosure about health conditions or physical changes that affect driving ability.

If you’ve received an RTO-approved conditional license or your vehicle has been modified (for example, with hand controls or custom pedals), mention this during policy application.

Not disclosing it could create problems later if you file a claim after an accident.

Choose a Comprehensive Policy With Add-On Support

Look for insurers that offer personal accident cover for drivers with disabilities. Some companies also provide extended protection for modified vehicles, including repair coverage for steering aids, hand control units, or spinner knobs.

If you’re unsure what to ask for, talk to a licensed insurance agent who understands disability needs. They’ll help you avoid vague or missing clauses that could delay a claim.

Make sure the vehicle registration certificate (RC) clearly lists modifications. This prevents claim disputes if you ever need roadside assistance or repair coverage.

What Happens in Case of a Claim?

In case of an accident, if your license and car modifications are RTO-approved, your insurance claim should go through like any other driver’s.

You may be asked for extra documents—like the RTO modification certificate or a disability certificate—but if everything is in place, there’s no reason for rejection.

At RoboBionics, we help our prosthetic users understand the documentation they’ll need so they can plan ahead. A few simple steps today can save weeks of paperwork later.

Tips for Safe and Confident Driving With a Prosthetic

Practice in Low-Traffic Areas First

Even if you’ve been driving for years before your limb difference, take time to re-learn the feel of driving with your prosthetic or adapted car.

Start in a quiet neighborhood or a private lane. Practice stopping, turning, parking, and using your controls.

Build confidence slowly. Muscle memory takes time to rebuild.

Some of our users even record themselves driving in a controlled space and share it with their prosthetist. This helps with feedback and fine-tuning the fit or grip of the device.

Don’t Skip the Training

Several driving schools now offer training in modified vehicles. If you’re using hand controls or driving with a new prosthetic, sign up for 3 to 5 classes.

A professional trainer can help you adjust posture, grip, and pedal reach to make your movements more natural and less tiring.

You don’t need to “prove” anything to anyone—but getting trained ensures that you stay safe and your prosthetic stays comfortable.

Listen to Your Body

Driving long hours can lead to fatigue, especially if your prosthetic is new or heavy.

Take breaks. Stretch. Remove your device if needed during rest stops. Keep a soft cloth or liner to prevent skin irritation under the socket.

If you start to feel strain in your shoulder, elbow, or wrist, let your prosthetist know. A small adjustment can improve your entire driving experience.

We always say at RoboBionics: your prosthetic should work for you, not against you.

Stories of People Who Returned to the Road

Prakash from Ahmedabad: Lower Limb Amputation, Full Independence

After losing his right leg in a workplace accident

After losing his right leg in a workplace accident, Prakash thought his driving days were over. But with a below-knee prosthetic and automatic car fitted with hand controls, he was back behind the wheel in three months.

He applied for an RTO-modified license with help from our team and passed the test on the first attempt.

Today, he drives to work, picks up his kids, and volunteers on weekends.

Anjali from Kochi: Driving With a Myoelectric Arm

Anjali lost her arm in a childhood burn injury and had never driven before. After receiving the Grippy™ Bionic Hand, she trained using a car with a spinner knob and automatic gears.

It took a few weeks, but she passed her learner’s test and is now preparing for her driving license exam.

She told us, “When I hold the steering wheel, I feel like I’m holding my future.”

Captain Arvind from Pune: Veteran, Adventurer, Driver

After a shoulder injury during service, Arvind was fitted with a partial mechanical limb. He modified his SUV with a quick-release steering knob and reverse gear handle near the dash.

His RTO license was updated, and his insurance policy included the modification note.

He now takes solo road trips across Maharashtra and mentors other veterans on how to reclaim mobility.

How RoboBionics Supports Drivers With Prosthetics

We Build Devices That Work With Your Lifestyle

At RoboBionics, we know that driving is not just about transportation—it’s about freedom. That’s why every prosthetic we build is made to fit real life, not just the lab.

Whether it’s the Grippy™ Bionic Hand, the Grippy Mech Hand, or the Grippy Mech Finger, we make sure it can handle the wheel, the gear, or the keys.

Our prosthetic hands offer good grip, natural rotation, and strong control—everything you need for smooth, confident driving.

And if you’re not sure which one suits your driving needs best, we help you test, feel, and decide during your consultation.

We Help You Navigate the Paperwork

We know the RTO process can feel overwhelming. That’s why our team assists with the paperwork you need—like:

  • Prosthetic usage letters for RTO
  • Fitment reports for insurance
  • Support letters for driving schools or trainers
  • Advice on choosing a car modification vendor in your city

We also connect you with driving instructors who have experience with limb-different learners. They know how to guide you without judgment and with plenty of patience.

We Offer Follow-Ups and Upgrades

As your driving improves or your needs change, your prosthetic may need small adjustments.

Maybe your stump shrinks. Maybe your steering style evolves. We offer free check-ins and low-cost upgrades so your device always matches your journey.

You can also reach out for advice on driving comfort, fatigue, or grip strength. We’re here even after the fitting is done.

At RoboBionics, we don’t just give you a hand. We walk the road with you.

What to Look For in a Driving-Friendly Prosthetic

A Secure, Reliable Fit

The prosthetic should not slip or shift while driving.

The prosthetic should not slip or shift while driving. A well-aligned socket and proper suspension system make all the difference, especially for one-handed steering or gear shifting.

Our Grippy™ hands are designed to feel like an extension of your own limb—stable, responsive, and safe.

Good Control Over Fingers or Grip

For upper limb users, the ability to grip a steering knob, handbrake, or gear lever is essential.

Our bionic hand lets you open and close your grip using muscle signals, giving you natural control without buttons.

For mechanical users, the grip locks are easy to set and release, making sure your movements are quick but precise.

Comfort Over Long Drives

Driving means keeping your prosthetic on for hours. That’s why we focus on lightweight materials, soft liners, and breathable socket designs.

If your device causes swelling or skin irritation during long drives, it’s not doing its job. We design for comfort—so your mind stays on the road, not on your arm.

Final Thoughts: Drive Toward Freedom

If you’ve read this far, you’re probably thinking about driving again—or helping someone close to you do the same.

Maybe you’ve been afraid to ask. Maybe you thought it wasn’t allowed. Maybe you were told it’s too hard.

But here’s the truth: you can drive again. Legally. Safely. Proudly.

Yes, it takes a few steps. Yes, there’s paperwork. But once you’re back in that driver’s seat, windows down, music on—you’ll know it was all worth it.

At RoboBionics, we believe mobility is a right. Not just the ability to move, but the power to choose where to go, how to get there, and who to take along.

Let’s bring back that freedom. One journey at a time.

Book your free consultation today:
https://www.robobionics.in/bookdemo

Your road is waiting. Let’s get you back on it.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.