Real User Stories: Life After EMS Therapy for Limb Loss

Real User Stories: Life After EMS Therapy for Limb Loss

Losing a limb changes everything. It affects how you move, how you feel, and how you live each day. But with the right tools, support, and therapy, people can rebuild their strength—and their confidence.

One tool that has quietly helped many during recovery is Electrical Muscle Stimulation (EMS). It’s not loud or flashy. But it works. It helps muscles stay active. It helps people connect with their bodies again. And it plays a powerful role in preparing for prosthetics like our Grippy™ Bionic Hand.

At RoboBionics, we’ve seen EMS therapy open doors that once felt shut. In this article, we’re sharing real stories of real people who used EMS as part of their recovery journey. These stories are honest, raw, and full of heart. You’ll hear about their struggles, their wins, and the small steps that added up to big change.

These are not just stories. They’re proof that recovery is possible, and that no one has to walk this path alone.

Let’s begin.

Rekha’s Story: Finding Strength Again After a Workplace Accident

The Day Everything Changed

Rekha was 38 when she lost her right hand

Rekha was 38 when she lost her right hand in an industrial accident at a textile factory in Surat. It happened so fast. One moment she was adjusting a thread spool, and the next, everything went dark.

She spent weeks in the hospital. The hardest part wasn’t the pain. It was the silence of her arm—how it didn’t move the way it used to.

She said, “I felt like my body had forgotten me.”

Discovering EMS

During her early rehab, her physiotherapist introduced her to EMS therapy. At first, she was scared. She didn’t know what to expect. She thought the shocks would hurt.

But the first session was gentle. She felt a slight twitch in her forearm. It was small, but it gave her hope.

“I thought, if my muscle can still move… maybe I can still do something,” Rekha said.

Building a Routine

Rekha began daily EMS sessions. Her therapist placed the pads carefully on her forearm, over the muscles that once controlled her fingers.

At first, there wasn’t much movement. But by the third week, she could feel the contraction grow stronger. EMS became part of her day—like brushing her teeth or making tea.

“It was my quiet time,” she said. “Just me and my muscles, learning to trust each other again.”

The Turning Point

After six weeks, Rekha was introduced to the Grippy™ Bionic Hand. Because she had kept her muscles active with EMS, her myoelectric signals were strong.

The bionic hand responded beautifully. She could open and close it. She picked up a spoon. Held a glass. Wrote her name.

Tears rolled down her face the first time she fed herself.

“I wasn’t just using a machine. I was living again.”

Javed’s Journey: Reclaiming Independence After a Road Accident

The Loss of a Dream

Javed was a young delivery driver in Mumbai. He loved riding his bike. He loved the freedom of the road.

But one rainy evening, a truck skidded into his lane. His left arm was crushed. The doctors had to amputate just below the elbow.

He was 26.

“I thought my life was over,” he said. “How could I work? How could I ride? How could I live?”

Trying EMS for the First Time

Javed was hesitant when his prosthetic center mentioned EMS. He didn’t want to be poked or wired up.

But they explained it simply. The small electric pulses would help wake up his muscles. It would prepare his arm for using a myoelectric prosthetic.

He agreed to try.

The first few sessions were tough. He didn’t feel much. He got frustrated.

But a kind therapist told him to treat it like watering a plant. “You don’t see the roots grow,” she said, “but they are growing.”

Progress You Can’t Always See

After a month of EMS, Javed noticed changes. His stump felt stronger. His posture improved. His confidence returned.

He was able to grip things with his bionic hand. Small things at first—keys, paper, coins. But they added up.

“I didn’t feel like I was missing something anymore,” he said. “I felt like I had something new.”

Life Today

Now Javed works at a call center. He types with both hands—one natural, one bionic. He takes public transport. He helps around the house.

He even rides a modified scooter.

“EMS helped me start over,” he said. “It gave me back a part of myself.”

Anita’s Path: Healing Emotionally Through Physical Progress

A Different Kind of Amputation

Anita was born with a limb difference

Anita was born with a limb difference. She had only part of her left hand. Growing up, she learned to do everything with one hand.

She never felt limited—until she started college. Simple things like opening bottles, tying her hair, or taking notes fast made her feel left out.

She heard about RoboBionics and came in for a consultation. She was a good fit for a mechanical assistive device. But her arm muscles were underused.

That’s when EMS entered her life.

Learning to Feel Her Muscles

Because she had never used certain muscles before, EMS felt strange. At first, it was just a buzz. Then, she felt a flicker.

Her therapist cheered. “That’s your muscle waking up!”

Slowly, Anita learned how to control the flicker. She paired the pulses with tiny movements. She practiced every day.

After three months, her arm looked different—firmer, more active.

The Big Shift

The biggest change wasn’t physical. It was emotional.

Anita said, “Before EMS, I didn’t think my arm could do anything. Now I know it can.”

With her mechanical hand, she now ties her hair. Carries her bag. Even paints in her free time.

“EMS didn’t just train my muscles. It changed how I saw myself.”

Ramesh’s Comeback: From Phantom Pain to Peace

Haunted by the Past

Ramesh, a retired school principal from Pune, lost his right arm above the elbow due to complications from diabetes. The surgery went well, but something else lingered—phantom pain.

He described it as “fire under the skin.” It woke him up at night. It followed him through his day. Medication didn’t help much.

“I felt like my mind was being tricked,” he said. “I couldn’t fight something I couldn’t see.”

EMS as a Pain Reliever

His doctor suggested trying EMS—not for muscle movement, but for nerve relief. At first, Ramesh didn’t understand how it would help.

But after his first low-frequency EMS session, he felt something shift. The buzzing didn’t cure the pain, but it softened it.

Over weeks, the episodes of phantom pain reduced. He could sleep better. He started to enjoy walks again.

“EMS didn’t erase the ghost,” he said, “but it helped me stop fearing it.”

Finding Purpose Again

As his comfort grew, so did his energy. He joined a community support group. He began tutoring kids in his neighborhood.

For Ramesh, EMS was more than therapy—it was peace.

“It gave me rest,” he said. “And with rest, I found strength again.”

Kavita’s Confidence: Preparing for Her Bionic Hand

A Life Interrupted

Kavita was a dancer.

Kavita was a dancer. Graceful, focused, always in motion.

But a car accident at 32 left her without her left hand. She didn’t cry much at the hospital. But months later, when she tried to tie her saree and couldn’t—she broke down.

“It felt like the dance had ended,” she said.

Stepping Into EMS

Her rehab team introduced her to EMS early on. They said her muscles needed to stay active to use a bionic hand later.

The first time she felt her muscle twitch from the electrodes, she cried again—but this time, it was joy.

“That flicker meant my body still had rhythm,” she said.

Therapy in Rhythm

Kavita treated EMS like rehearsal. She did her sessions to soft music. She practiced holding shapes with her stump. When the bionic hand arrived, she was ready.

Her grip was firm. Her control was natural. She could flow from one gesture to the next—just like she used to on stage.

Dancing With a New Partner

Today, Kavita teaches classical dance to children. She doesn’t hide her bionic hand. In fact, her students think it’s “super cool.”

“EMS helped me train for this new life,” she said. “It reminded me that movement doesn’t end. It just changes form.”

Mohan’s Mission: Helping Others After His Recovery

A Farmer’s Loss

Mohan was a farmer in a small village in Maharashtra. One morning, while fixing a faulty motor in the field, his arm got pulled into the machine.

The doctors had to amputate above the elbow.

He worried more about his family than himself. “Who would plough the land? Who would drive the tractor?” he asked.

He didn’t speak much during his hospital stay. Until someone mentioned EMS.

From Quiet to Curious

At first, Mohan thought EMS was only for city people. But when the therapist showed him how it worked, he was curious.

He agreed to try it. The feeling of his upper arm muscles moving gave him a strange kind of relief.

“I thought, maybe this arm still has life,” he said.

Steady Recovery

His EMS sessions were quiet, steady. He didn’t talk much. But he never missed a day.

After a few months, he was fitted with a prosthetic that responded to his bicep and shoulder movement. It wasn’t perfect—but it worked.

He could lift small tools. Carry water buckets. Even drive again.

His wife said, “He smiled for the first time in months after using that arm.”

Giving Back

Today, Mohan speaks to other amputees in nearby villages. He tells them EMS isn’t some high-tech trick. “It’s just a wire and a will,” he says.

He shows his arm. He shows what it can do.

And most importantly—he shows that healing is possible, even in the smallest corners of the country.

Sana’s Strength: Overcoming Emotional Barriers with EMS

A Silent Struggle

Sana, a 19-year-old college

Sana, a 19-year-old college student from Hyderabad, lost her hand in a pressure cooker explosion at home. The injury was traumatic, but the emotional wounds were harder to heal.

She withdrew from her classes, stopped talking to her friends, and avoided looking at mirrors.

“I didn’t feel like myself anymore,” she said quietly. “I didn’t want anyone to see me.”

A Gentle Introduction to EMS

Her prosthetist suggested EMS—not just to keep her muscles active, but to help her feel connected to her body again.

The first session was short. The therapist let her hold the controller, gave her the power to choose the level, and explained every step.

It was the first time since her accident that she felt in control.

Bit by Bit, Building Confidence

Sana began attending EMS sessions regularly. She liked how it gave her something to focus on—something practical.

As her muscles responded, so did her spirit. She started sitting straighter. She began asking questions.

She even took a selfie one day after therapy—her first since the accident.

“EMS helped me stop hiding,” she said. “It gave me a reason to show up.”

Returning to College

After several months, Sana was ready for her Grippy™ Bionic Hand. She wore long sleeves at first. Then half-sleeves. Then no sleeves.

Today, she gives talks at her college about tech in healthcare. She tells others not to wait to feel ready.

“Start small,” she says. “Even if it’s just a tiny pulse. That’s how strength begins.”

Vijay’s Determination: Blending EMS with Traditional Healing

Caught Between Two Worlds

Vijay, a 50-year-old schoolteacher in Chennai, lost part of his hand in an electrical accident. Coming from a family rooted in traditional Ayurveda, he was skeptical of modern treatments.

But when his nephew told him about RoboBionics and EMS therapy, he agreed to attend one session—just to observe.

“I thought, if it doesn’t harm, maybe it can help,” he said.

A Surprising Connection

During his first EMS session, Vijay was quiet. But when the electrodes made his muscle twitch, his eyes lit up.

He said it reminded him of energy points used in massage and yoga. “It’s like the nerves were waking up,” he explained.

He agreed to try more sessions, combining EMS with his daily Ayurvedic treatments like oil massages and herbal compresses.

A Blended Path to Recovery

Vijay created his own unique blend of East and West. EMS in the morning, ayurvedic oils in the evening, and stretches throughout the day.

His recovery surprised his family—and himself.

He didn’t just heal. He grew stronger. He became more open to new ideas.

“EMS didn’t replace my beliefs,” he said. “It added to them.”

Leveraging EMS Therapy Strategically: What Clinics and Centers Can Do

EMS is More Than Rehab—It’s Relationship Building

For many rehabilitation clinics

For many rehabilitation clinics and prosthetic providers, EMS therapy is often treated as just one step in a larger treatment plan. But here’s what most miss—it’s also a powerful trust-building tool.

When a patient first arrives after amputation, they’re vulnerable, uncertain, and often overwhelmed. Offering EMS as a soft starting point—something gentle, non-invasive, and low-pressure—helps create emotional safety.

Even if prosthetic fitting is weeks or months away, EMS can begin on day one. This keeps the patient engaged, active, and optimistic—and gives your business more touchpoints to build a relationship that lasts beyond the device fitting.

Create EMS-Focused Pre-Prosthetic Programs

If you’re a clinic or prosthetic center, one of the most impactful strategies you can implement is creating a structured EMS prep program. Most people don’t know they need to “train” for a prosthetic hand. They think they just wear it and go.

By offering a dedicated EMS program—branded, tracked, and coached—you position yourself as a provider that looks at long-term readiness, not just short-term fitting.

Here’s a simple model:

  • Week 1–2: Muscle reactivation + pain relief
  • Week 3–4: Signal training + basic muscle control
  • Week 5–6: Functional simulation + prosthetic demo prep

Patients who go through this type of program tend to perform better during prosthetic trials, have fewer return visits, and report higher satisfaction.

Train Your Staff in EMS Coaching, Not Just Operation

It’s easy to teach a team member how to operate an EMS machine. But what changes everything is when they become coaches, not just technicians.

This means they know how to encourage a frustrated user. They can explain why a small flicker matters. They celebrate milestones. They adapt the program when pain or fatigue kicks in.

When your staff becomes emotionally involved in the “micro wins”—the first grip, the first contraction, the first time a user smiles during therapy—it creates a culture that people want to be part of.

This approach also improves word-of-mouth referrals, because patients often speak about how they were treated, not just what they were treated with.

Bundle EMS with Device Education

EMS can be your first touchpoint—but don’t let it be the last.

Use each EMS session to slowly introduce the prosthetic device they will eventually use. Show them what kind of signal strength the device needs. Let them watch demo videos. Allow them to ask questions.

By the time the prosthetic arrives, they’re not starting cold—they’re stepping into something they already know. This shortens adaptation time and strengthens emotional connection with the device.

At RoboBionics, we’ve found that users who go through EMS integrated with bionic training have up to 30% better early control with our Grippy™ systems.

Build a Content Strategy Around Real EMS Progress

Document the journey. With consent, take photos or videos of progress. A short clip showing a user’s first muscle twitch, their first bionic grip, or their first EMS session smiling—can become powerful content.

This content isn’t just marketing. It’s proof of possibility. It shows that recovery is real, achievable, and not as scary as it seems.

You can share these on:

  • Social media
  • Waiting room screens
  • Your website’s testimonials section
  • Patient handbooks

It builds community. And it tells every person who walks in: “You are not alone. This works.”

Offer At-Home EMS Plans for Continued Engagement

Recovery doesn’t end when the patient walks out. Many users fall off therapy routines once they’re home, especially if they don’t feel supported.

Offering home-use EMS kits—along with easy-to-follow video tutorials or app-based guidance—keeps them engaged. Better yet, schedule monthly or bi-weekly virtual check-ins to track their progress.

You can bundle EMS kits with:

  • Custom placement guides
  • Daily logbooks
  • Motivation stickers or rewards
  • Video call support

This not only improves outcomes, but also builds long-term brand trust. Your clinic isn’t just a place—they see you as a partner in life after limb loss.

Collaborate With EMS Manufacturers for Innovation Trials

Many EMS manufacturers are open to co-developing or trialing their newest innovations in real-world clinics. Reach out to companies like us at RoboBionics.

We’re always looking for partners willing to test new integrations, explore gamified EMS systems, or pilot AI-based muscle mapping.

Being part of such collaborations places your clinic ahead of the curve—and gives your patients early access to the most advanced tools available.

Final Thoughts: Why These Stories Matter

More Than Just Machines

These stories aren’t about machines

These stories aren’t about machines, wires, or electrical pulses. They’re about people. People who chose to fight. People who found hope in the hum of a small device.

EMS therapy is not magic—but it can be life-changing. It keeps muscles alive. It keeps hope alive. It opens the door to prosthetics, recovery, and dignity.

At RoboBionics, we’ve seen this transformation again and again. And we’ve learned that the real magic lies not in the technology—but in the people who use it.

What You Can Do

If you or someone you know is living with limb loss, EMS can be a quiet but powerful part of the journey. It’s not just for the tech-savvy. It’s for the brave. The tired. The hopeful.

Don’t wait for the perfect moment. Start small. Start today.

Want to learn more or try EMS for yourself?
Book a free demo with our team: https://www.robobionics.in/bookdemo

We’re here for your journey—every step of the way.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.