Insurance and Government Support for Partial Limb Loss in India

Insurance and Government Support for Partial Limb Loss in India

Losing part of a limb changes more than just your body—it can affect how you work, move, and live every day. The right prosthetic device can restore much of that ability and confidence, but for many people, the cost feels overwhelming.

In India, there are ways to make this journey easier. Health insurance, government schemes, and NGO programs can reduce or even remove the financial burden for those who have lost a finger, hand, or part of an arm or leg.

But finding and understanding these options can be confusing. Each program has its own rules, coverage limits, and application steps. In this guide, we will walk you through the different types of support available, how to qualify, and how to make the most of them—so you can focus on recovery and getting back to the life you love.

Understanding the Costs Involved in Partial Limb Loss

The Cost of a Prosthesis

The most obvious expense after partial limb loss is the prosthetic device itself. Prices in India vary greatly depending on type, material, and technology.

A simple cosmetic finger or hand can cost as little as ₹15,000, while advanced bionic devices with electronic control can go up to ₹3–5 lakh or more. The difference lies in the level of function, durability, and customization.

Additional Medical Expenses

Beyond the prosthesis, there are medical costs to consider. These can include follow-up visits to doctors, physiotherapy, occupational therapy, and wound care.

In some cases, you may also need medication for pain management or to prevent infection after surgery. These expenses can add up over months.

Fitting and Training Costs

A prosthesis is only useful if it fits well and you know how to use it. Many clinics include fitting and training in the device cost, but not all do.

Training may involve learning to grip, hold, and manipulate objects, or using muscle signals for a bionic device. These sessions might require travel, which can add to costs.

Maintenance and Repairs

Prostheses are not lifetime devices. They need regular maintenance to stay comfortable and functional.

Silicone cosmetic prosthetics might need small repairs or replacement after a few years, while bionic devices require battery changes, software updates, or part replacements.

Replacement Over Time

Children often need new prosthetics more frequently as they grow. Adults may need replacements every 3–5 years due to wear, tear, or changes in their body.

Factoring in future replacements is essential when considering long-term costs.

Health Insurance Coverage for Partial Limb Loss in India

Understanding How Insurance Works for Prosthetics

In India, health insurance policies are mainly designed to cover medical treatments, hospital stays, and surgeries. Prosthetic devices often fall into a grey area because they are considered medical equipment rather than direct treatment.

However, some policies do cover prosthetics under rehabilitation or post-hospitalization expenses. This means you may be eligible for financial support if you know what to look for in the policy wording.

Why Many People Miss Out on Coverage

One of the main reasons people do not get insurance benefits for prosthetics is because they assume it’s not covered and never ask their insurer.

In reality, even if the policy does not clearly mention “prosthetic devices,” it may include broader terms like “medical aids,” “rehabilitation equipment,” or “durable medical equipment.” These can sometimes be interpreted to include prostheses.

A conversation with your insurance provider before starting the process can make the difference between partial reimbursement and paying entirely out of pocket.

Policies That Are More Likely to Cover Prosthetics

Some comprehensive health plans from major Indian insurers are more generous when it comes to rehabilitation and assistive devices. Policies that target accident coverage or critical illness often have clearer terms about prosthetic reimbursement.

For example, accident-specific policies may offer a lump sum payout if you suffer permanent disability, which can be used to purchase a prosthesis.

Corporate health insurance plans offered by employers sometimes have better coverage terms than personal policies. Employees should always check their benefits handbook or speak to the HR department for details.

Claiming for a Prosthetic Under Insurance

If your policy covers prosthetics, the claim process will generally follow these steps:

First, you’ll need documentation from your doctor confirming the necessity of the prosthesis. This should clearly link the device to your recovery and daily function.

Second, you’ll need an estimate or invoice from the prosthetic provider. Insurance companies often require a formal quotation before approving a claim.

Finally, once you purchase the device, you’ll submit the invoice and proof of payment along with your claim form and supporting documents.

Some insurers will pay the prosthetic provider directly, while others will reimburse you after you make the payment.

Challenges with Insurance Approval

Insurance companies often ask for multiple medical opinions before approving high-cost prosthetics. They may also approve only a portion of the total cost.

If the prosthesis is imported or has features considered “luxury” rather than medically necessary, insurers might reduce the reimbursement amount.

This is why it’s important to work closely with both your clinic and insurer from the beginning. A good prosthetic provider can help you prepare the right paperwork to improve your chances of approval.

Tips for Maximizing Insurance Benefits

Start the insurance conversation early—ideally before you commit to a specific prosthesis. This allows you to choose a device that fits within your coverage.

Use medical language in all documents. Instead of writing “bionic hand,” your doctor might write “myoelectric prosthetic device for functional restoration of hand grip.” This makes it clearer that the device is a medical necessity.

Keep all receipts, prescriptions, and reports organized. Even small supporting documents can help strengthen your claim.

Role of Accident Insurance in Partial Limb Loss

If your limb loss was due to an accident—whether road-related, workplace-related, or domestic—accident insurance can play a big role.

Accident policies often provide a lump sum based on the extent of disability. For example, losing one finger might qualify for a certain percentage payout, while losing multiple fingers or a whole hand qualifies for more.

This payout can be used for any purpose, including buying a prosthesis, funding therapy, or covering lost income during recovery.

Special Policies for Disability Support

Some insurers in India are starting to offer specialized disability support policies. These are designed to help people living with physical challenges access rehabilitation, assistive technology, and long-term care.

While still not very common, these policies can be valuable for people who may need multiple prosthetic replacements over their lifetime.

The Gap Between Policy Wording and Real-Life Needs

One of the frustrations many people face is that insurance coverage rarely matches the full cost of an advanced prosthesis. For example, a bionic finger may cost ₹3 lakh, but the insurer might only approve ₹50,000 under “medical aids.”

This gap often forces patients to look for additional funding sources such as NGOs, crowdfunding, or personal savings.

However, being aware of this early allows you to plan better, rather than being surprised after your purchase.

Working with Your Prosthetic Clinic for Insurance Support

Some prosthetic clinics in India, like RoboBionics, actively help patients navigate insurance claims. They can provide the exact technical and medical descriptions insurers want to see, prepare detailed invoices, and even speak directly with insurance assessors if needed.

This kind of support can increase approval chances and sometimes raise the reimbursement amount.

The Future of Insurance for Prosthetics in India

As awareness grows and more people speak about the need for affordable prosthetic access, insurers may be pushed to expand their coverage.

Government regulations could also make it mandatory for policies to cover a wider range of rehabilitation devices. In the coming years, we may see more clear, direct inclusion of prosthetics in health plans.

For now, persistence and careful preparation are key to getting the most from your policy.

Government Support for Partial Limb Loss in India

Why Government Support Matters

For many people in India, the cost of a prosthesis is the biggest barrier to regaining function and independence. While insurance can help, it often doesn’t cover the full amount—especially for advanced devices like bionic fingers or hands.

This is where government schemes and initiatives can make a real difference. They are designed to provide financial aid, free or subsidized prosthetic devices, and rehabilitation services for people with disabilities, including those with partial limb loss.

Understanding what’s available—and how to apply—can be life-changing.

The Rights of Persons with Disabilities in India

India’s Rights of Persons with Disabilities (RPwD) Act, 2016, is the foundation for most government support programs. It recognizes partial limb loss as a form of disability if it causes functional limitations.

Under this act, eligible individuals can access benefits such as disability certificates, concessions in travel, and financial aid for assistive devices.

Having an official disability certificate is usually the first step to accessing most government schemes. This certificate is issued by a government hospital after an assessment.

ADIP Scheme – Providing Prosthetics and Aids

The Assistance to Disabled Persons for Purchase/Fitting of Aids and Appliances (ADIP) Scheme is one of the most important central government programs.

It is implemented by the Ministry of Social Justice and Empowerment, often through organizations like ALIMCO (Artificial Limbs Manufacturing Corporation of India).

Under the ADIP scheme, eligible individuals can receive free or heavily subsidized prosthetic devices, including artificial limbs, hands, and fingers.

Eligibility usually depends on income. Those with a monthly household income below a certain threshold (for example, ₹20,000 in many states) may qualify for full financial assistance. Those above this limit may still get partial subsidies.

ALIMCO – The Government’s Prosthetic Manufacturer

ALIMCO is a government-run corporation dedicated to producing assistive devices for people with disabilities.

They manufacture a wide range of prosthetics, including mechanical hands and fingers. These devices are provided at minimal cost under the ADIP scheme or sometimes free during government-sponsored distribution camps.

While ALIMCO devices are functional and affordable, they are usually basic in design. For those who need advanced customization or bionic technology, a private clinic may still be necessary.

State-Level Disability Support Programs

In addition to central schemes, many state governments in India have their own disability support programs.

For example, Tamil Nadu’s Chief Minister’s Comprehensive Health Insurance Scheme (CMCHIS) covers certain prosthetic devices for eligible residents. Kerala’s Social Security Mission offers free or subsidized prosthetics for persons with disabilities registered in the state.

Maharashtra, Gujarat, and Karnataka also hold regular prosthetic distribution camps in partnership with NGOs and private manufacturers.

The rules, eligibility, and coverage amounts vary by state, so it’s important to check with your local district social welfare office.

How to Apply for Government Prosthetic Support

The application process generally follows these steps:

First, get a disability certificate from an authorized government medical board. This usually involves a physical examination and a review of your medical history.

Second, gather proof of income, residence, and identity (such as Aadhaar, ration card, or income certificate).

Third, submit your application to the district social welfare office, along with your prosthetic requirement and cost estimate from a recognized clinic.

In some cases, the government will direct you to an approved supplier like ALIMCO or a partner clinic. In others, you may receive reimbursement after purchase.

Government Rehabilitation Centers

Beyond just funding prosthetics, the government also runs rehabilitation centers through institutions like the National Institute for Locomotor Disabilities (NILD) in Kolkata and its regional centers.

These centers provide physiotherapy, occupational therapy, and prosthetic training to help users adapt to their devices.

Some also have tie-ups with private prosthetic providers, allowing patients to get more advanced devices at reduced costs.

Special Provisions for Accident Victims

For people who lose a limb due to a road or workplace accident, there may be additional government compensation schemes.

For example, the Motor Vehicles Act allows accident victims to claim compensation for disability, which can include the cost of prosthetic devices. Some state labor departments also provide financial assistance for industrial injury victims.

These claims usually require legal paperwork and sometimes court approval, but they can provide significant funds for a high-quality prosthesis.

Challenges in Accessing Government Support

While the government offers many helpful programs, access is not always smooth. Common challenges include:

  • Lack of awareness about available schemes
  • Delays in processing applications
  • Limited choice of prosthetic types under free/subsidized programs
  • Requirement to travel to specific distribution camps or centers

For many people, the main frustration is that government-provided devices may be functional but not tailored to their specific needs, lifestyle, or work.

How to Overcome These Challenges

One effective approach is to combine government support with private options. For example, you could get a basic device free under the ADIP scheme, then upgrade to a more advanced one through partial insurance coverage, NGO funding, or personal savings.

Working with a prosthetic clinic that understands the application process can also help. Some clinics, like RoboBionics, assist patients in preparing the right paperwork and connecting with government schemes to reduce out-of-pocket costs.

The Growing Role of Public–Private Partnerships

In recent years, there has been a push to combine government resources with private innovation. This means that, instead of providing only basic prosthetics, government programs are starting to partner with advanced manufacturers.

These partnerships can result in better devices for users at lower prices, while still keeping them accessible to those with low income.

If this trend continues, we may see more people with partial limb loss in India gaining access to high-performance prosthetics without facing huge financial strain.

NGO and Charitable Support for Partial Limb Loss in India

Why NGOs Play a Vital Role

While insurance and government schemes help, there are still gaps in coverage. Many people with partial limb loss find that their needs are not fully met—either because they don’t qualify for certain schemes or because the available devices are too basic for their lifestyle.

This is where non-governmental organizations (NGOs), charitable trusts, and philanthropic groups step in. They often work closely with prosthetic manufacturers and clinics to provide devices at little or no cost.

NGOs can also move faster than government programs, making them a good option for people who need a prosthesis urgently.

Types of Support NGOs Provide

The most common form of support is direct funding for prosthetic devices. Some NGOs sponsor the full cost, while others cover a portion, allowing the patient to pay only the remainder.

In addition to funding, NGOs may organize free prosthetic camps in rural and underserved areas. These camps often partner with manufacturers to provide on-the-spot fittings.

Some NGOs focus on rehabilitation—offering physiotherapy, occupational therapy, and emotional counseling alongside the prosthetic fitting. This holistic approach helps users adapt faster and regain confidence.

Well-Known NGOs Supporting Prosthetic Access

India has several NGOs that have made a significant impact in providing artificial limbs and assistive devices.

For example, The Jaipur Foot Organization (BMVSS) is internationally recognized for providing free artificial limbs, calipers, and other aids. While they are best known for their full leg prostheses, they also provide upper limb devices, including partial hands.

Another example is Bhagwan Mahaveer Viklang Sahayata Samiti, which runs multiple prosthetic camps across India and sometimes abroad.

Mahatma Gandhi Seva Ashram and Rotary International also support prosthetic projects, often partnering with local hospitals and clinics.

Corporate Social Responsibility (CSR) Programs

Many large companies in India fulfill their CSR obligations by funding health-related projects. Prosthetic distribution programs are a popular choice because they offer visible, life-changing results.

CSR-funded projects often provide devices free of cost, especially in rural areas. Some even fund advanced devices like bionic hands when a case is particularly compelling—such as for students, athletes, or breadwinners who need specific functionality to continue their work.

If you are seeking support, reaching out to CSR departments of large companies in your region can be worthwhile.

How to Approach an NGO for Help

The first step is to prepare your documents. Most NGOs require proof of disability, income certificate, identity documents, and a medical prescription recommending a prosthesis.

Next, reach out to the NGO directly—either through their website, email, or local branch office. Clearly explain your need, the type of prosthesis you require, and your financial situation.

If you have a quote from a prosthetic clinic, include it in your request. This helps the NGO understand the cost and the urgency of your case.

Combining NGO Support with Other Funding Sources

In many cases, you don’t have to rely on a single funding source. It’s possible to combine NGO support with government subsidies, insurance payouts, or personal contributions.

For example, if an advanced bionic finger costs ₹2.5 lakh, you might get ₹1 lakh from an NGO, ₹50,000 from an insurance claim, and cover the rest through savings or an installment plan.

This approach makes high-performance devices more accessible to people who might otherwise settle for less functional models.

Crowdfunding as a Modern Charitable Option

In recent years, online crowdfunding platforms like Ketto, Milaap, and ImpactGuru have become popular ways to raise money for prosthetic devices.

These platforms allow individuals to share their story online, often with photos and videos, and collect contributions from friends, family, and even strangers around the world.

Some prosthetic clinics, including RoboBionics, guide patients in setting up and managing crowdfunding campaigns, helping them reach wider audiences.

Building Long-Term Relationships with NGOs

Getting a prosthesis is not a one-time event—you may need replacements, repairs, or upgrades in the future. Maintaining a good relationship with the NGO that helped you can make it easier to get support again later.

Attend any follow-up events they organize, share your progress, and express gratitude for their assistance. These small gestures can strengthen the connection and open doors for future help.

NGOs and Innovation Partnerships

Some NGOs partner directly with prosthetic manufacturers to develop low-cost, high-quality devices for mass distribution. These partnerships allow NGOs to reach more people while ensuring the devices are durable and comfortable.

For example, collaborations between technology startups and NGOs have led to affordable 3D-printed prosthetics that can be produced quickly for children and adults in remote areas.

The Human Impact of NGO Support

Beyond the financial aid, the emotional boost from NGO help can be immense. Knowing that strangers care enough to help restore your independence can be deeply motivating.

Many beneficiaries go on to become ambassadors for the NGOs that helped them—sharing their stories, volunteering at camps, or even donating when they are able.

Combining Insurance, Government, and NGO Support for a Partial Limb Prosthesis

Why Combining Multiple Funding Sources Works Best

Relying on just one source of funding often leaves a gap between what you can afford and the cost of the prosthesis you truly need.

For example, if your insurance covers only ₹50,000 of a ₹2.5 lakh bionic hand, and government support gives you ₹40,000, you still have a shortfall. That’s where NGO support or crowdfunding can fill the rest.

When you strategically combine different funding sources, you maximize your chances of getting a high-quality prosthesis without putting yourself under heavy financial strain.

Step One – Start with Insurance Coverage

The first step is always to check your insurance benefits. Contact your insurer directly and ask very specific questions about prosthetic coverage.

If your policy includes rehabilitation equipment or post-hospitalization medical aids, confirm whether prosthetic devices fall under these categories.

Once you know the amount they will cover, you have a starting point for your funding plan.

It’s also worth asking if your policy allows you to upgrade to higher coverage for prosthetics during the renewal period—this could help for future replacements.

Step Two – Apply for Government Schemes

Once you know your insurance contribution, move on to government schemes like the ADIP program or state-specific disability assistance.

If you qualify for full financial aid under the income criteria, you might receive a free basic prosthesis. While this may not be your final choice, it can be used as a temporary device until you secure funding for a more advanced one.

If you only qualify for partial subsidy, the government contribution can still lower your total cost significantly.

Make sure to have your disability certificate and income proof ready before applying, as these are almost always required.

Step Three – Approach NGOs for Additional Support

NGOs are often more flexible than government bodies when it comes to supporting high-quality or custom prosthetics.

Prepare a clear funding request that includes:

  • Your personal story and how the prosthesis will change your life
  • The exact device you need and why
  • A cost breakdown from a recognized clinic
  • How much funding you already have from insurance or government schemes

Showing that you have already secured part of the funding makes NGOs more willing to contribute, as it demonstrates commitment and planning on your part.

Step Four – Consider Crowdfunding for the Final Amount

If you still have a shortfall after insurance, government aid, and NGO help, crowdfunding can be the final piece of the puzzle.

Platforms like Ketto and Milaap allow you to share your journey with photos, videos, and regular updates. People are more likely to contribute when they understand your daily struggles and the difference the prosthesis will make.

Crowdfunding can also create emotional support, as you’ll hear from well-wishers who believe in your recovery.

Step Five – Work with a Prosthetic Clinic That Understands Funding

Some prosthetic clinics in India, including RoboBionics, go beyond just fitting devices—they actively help patients find funding.

They can guide you through insurance paperwork, provide government application letters, connect you with NGO partners, and even assist in setting up crowdfunding pages.

By working with a clinic that understands this process, you save time, avoid common mistakes, and increase your chances of securing the full amount needed.

Example of a Combined Funding Plan

Let’s say a patient needs a ₹2.8 lakh myoelectric prosthetic hand. Here’s how they might combine funding sources:

  • Insurance: ₹60,000 reimbursement under rehabilitation benefits
  • Government (ADIP Scheme): ₹40,000 subsidy
  • NGO: ₹1 lakh contribution
  • Crowdfunding: ₹80,000 raised in 45 days
  • Patient’s own savings: ₹20,000

In this case, the patient ends up paying only a fraction of the cost personally, yet receives a high-end prosthesis.

Common Mistakes to Avoid When Combining Funding

One common mistake is applying to multiple funding sources without coordinating timelines. If your NGO approval expires before your crowdfunding goal is met, you may lose that grant.

Another mistake is failing to keep proper documentation. Every funding source will want proof of cost, medical need, and disability certification—keep these organized from the start.

Also, avoid committing to a specific device before confirming all your funding. If you sign a purchase agreement for a prosthesis beyond your means, you may face financial stress if full funding doesn’t come through.

The Power of a Clear, Unified Story

When applying to multiple funding sources, consistency matters. Your insurance claim, government application, and NGO request should all tell the same story about your need, your goals, and the device you are seeking.

Contradicting information can cause delays or rejections. A unified, well-documented case increases trust and makes funders more willing to support you.

The Emotional Side of Combining Support

Funding a prosthesis is not just a financial process—it’s an emotional journey. The act of reaching out to NGOs, government offices, and crowdfunding platforms can feel overwhelming at times.

It helps to have a friend, family member, or clinic representative help you manage applications and deadlines. This way, you can focus more on your rehabilitation and less on paperwork stress.

When all these sources come together, the result is not just a prosthetic—it’s a restored sense of independence, dignity, and possibility.

Conclusion: Turning Support Into a New Beginning

Recovering from partial limb loss is not just about healing physically—it’s about rebuilding your independence, your confidence, and your way of life. The right prosthesis can make that possible, but cost should never be the reason someone has to live without it.

In India, help is available. Health insurance can cover part of the expense, government schemes can reduce or remove costs, NGOs can step in to bridge gaps, and crowdfunding can unite friends, family, and strangers to support your journey.

The key is knowing how to combine these resources into a complete funding plan. With preparation, persistence, and the right guidance, even the most advanced prosthetic devices can become affordable.

At RoboBionics, we see this happen every day. We have worked with patients who walked into our clinic unsure if they could ever afford a prosthesis, and walked out with not just a new limb, but a new outlook on life—thanks to a combination of insurance, government aid, NGO grants, and community support.

If you or someone you love is facing partial limb loss, don’t wait to explore your options. Begin by speaking with a trusted prosthetic clinic that understands both the technology and the funding process. The sooner you start, the sooner you can move forward.

Your journey toward recovery is not something you have to walk alone. Support is out there—and together, we can make sure you get the prosthesis you deserve.

Book Your Free Consultation with RoboBionics and take the first step toward your new beginning today.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.