Best Clinics for Finger Prosthetics in India

Best Clinics for Finger Prosthetics in India

Losing a finger changes more than just how your hand looks—it can affect how you work, eat, write, and enjoy your hobbies. A well-made finger prosthesis can bring back much of that function and restore confidence in everyday life.

Finding the right clinic is just as important as finding the right prosthesis. The best clinics combine medical expertise, advanced technology, and a human touch that makes the whole process easier and more comfortable.

In this guide, we will explore some of the most trusted places in India for finger prosthetics, what makes them special, and how to choose the clinic that’s right for you. Whether you need something simple and cosmetic or advanced and bionic, the right clinic can make all the difference.

How to Choose the Right Clinic for Finger Prosthetics in India

Understanding Your Needs First

Before you start looking at clinics, it’s important to be clear about what you need from your prosthesis. Some people want a prosthesis that looks natural and blends in perfectly. Others care more about function—being able to grip, hold, or move objects.

Knowing your priorities will help you choose a clinic that specializes in the type of prosthesis you need. Not every clinic offers every kind of technology, so this step will save you time and frustration.

Looking for Specialization in Finger Prosthetics

While many prosthetic clinics handle different kinds of devices, not all have deep experience with finger prosthetics. The best results often come from a clinic that regularly works on partial hand and finger cases, as they understand the finer details of fitting, comfort, and function.

Ask how many finger prostheses they’ve made in the last year. A clinic with more cases in this specific area is likely to be more skilled.

Checking Technology and Techniques

The quality of your prosthesis depends a lot on the technology and materials the clinic uses. Advanced clinics may offer high-quality silicone for realistic cosmetic fingers or bionic options that respond to muscle signals.

Modern 3D scanning and printing techniques can improve the fit and look of a prosthesis, while also speeding up production. Make sure the clinic uses up-to-date methods rather than outdated manual molds alone.

Evaluating the Team’s Expertise

A good prosthetic clinic is more than just machines—it’s also about the people. Look for clinics where prosthetists, occupational therapists, and technicians work closely together. This teamwork ensures you get both a good fit and proper training on how to use your prosthesis effectively.

Don’t hesitate to ask about the qualifications and experience of the staff. Clinics that invest in ongoing training for their team usually provide better care.

Importance of Aftercare and Support

Getting a prosthesis is not a one-time event. You may need adjustments, repairs, or even upgrades over time. The right clinic will have a clear aftercare plan, with easy access to servicing and maintenance.

Some clinics offer regular follow-up visits, either in person or online, to make sure your prosthesis continues to fit well and meet your needs. This ongoing relationship can make a big difference in your comfort and satisfaction.

Top Finger Prosthetic Clinics in India

RoboBionics – Affordable Innovation with Advanced Technology

Based in India and manufacturing most of its components locally, RoboBionics has become one of the most trusted names for finger and partial hand prosthetics.

Their flagship products combine realistic design with innovative features. This includes advanced silicone prostheses for cosmetic needs and myoelectric bionic options for those wanting active finger movement.

One of their biggest strengths is affordability without compromising quality. Imported prosthetics with similar features can cost ₹8–10 lakh, but RoboBionics offers high-performance solutions starting from around ₹2–3 lakh.

The clinic focuses heavily on personalized fitting and training. Every prosthesis is custom-built to match skin tone, shape, and function, ensuring comfort and a natural look.

Aftercare is another strong point—because servicing is local, adjustments and repairs happen quickly, avoiding the long delays seen with imported devices. They also offer virtual follow-ups for patients who cannot visit frequently.

Endolite India – Widespread Network and Variety

Endolite is a well-known prosthetic provider with multiple centers across India. Their strength lies in offering a wide range of devices, from basic silicone prosthetics to advanced bionic hands.

For finger prosthetics, Endolite provides both cosmetic and functional solutions. They use advanced materials and modern fitting techniques, ensuring durability and comfort.

Their nationwide network means you can often find a clinic nearby, making follow-ups and maintenance easier. However, because they carry many imported products, costs for premium models can be higher.

Otto Bock India – Premium International Quality

Otto Bock is a global leader in prosthetic technology, and their Indian centers offer some of the most advanced finger and hand prostheses available.

Their bionic prosthetics include models with individual finger control, multiple grip modes, and in some cases, sensory feedback. Cosmetic prosthetics are also highly realistic, with precise skin color matching.

While their products are premium and highly reliable, they are among the most expensive in India. This makes them more suited for people with higher budgets or those with insurance or funding support.

Their service quality is excellent, though repairs for imported models can sometimes take longer if parts are not in stock locally.

Aether Biomedical India – Tech-Driven Bionic Solutions

Aether Biomedical is known for its focus on advanced myoelectric technology. While they specialize in full hand bionics, they also work on partial hand and finger prostheses.

Their devices often include app-based control systems, allowing users to customize grip patterns and sensitivity. This makes them suitable for people with specific professional or hobby-related needs.

Pricing is on the higher side, but their advanced tech is attractive for those seeking maximum functionality. Servicing is generally handled through partner clinics in India, which helps reduce downtime compared to fully imported brands.

Cosmetic Prosthetic Studios – Specialists in Realism

Some clinics in India focus almost entirely on cosmetic prosthetics, and Cosmetic Prosthetic Studios is one example. They create hyper-realistic silicone fingers, matching skin tone, freckles, veins, and even nail shape.

These are ideal for people who value appearance over active function—such as professionals in client-facing roles or individuals wanting a natural look for daily life.

Costs vary from ₹20,000 to ₹80,000 depending on customization. Since they focus on aesthetics, these clinics often do not provide functional or bionic options.

How to Decide Which Clinic is Right for You

Match the Clinic’s Strength to Your Needs

If your main goal is natural appearance, a cosmetic-focused clinic may be best. But if you need active grip and finger movement, look for providers with strong experience in mechanical or bionic prosthetics.

Choosing a clinic that aligns with your priorities ensures better results and a smoother experience.

Consider Location and Accessibility

While big cities often have multiple prosthetic centers, rural or smaller towns may have limited options. If you live far from the clinic, check if they offer online consultations or virtual follow-up sessions.

Some providers, like RoboBionics, combine in-person fittings with remote support, which can save you multiple trips.

Check Aftercare Policies

A prosthesis is an ongoing commitment. Make sure the clinic offers clear aftercare terms, including how often you can return for adjustments, whether emergency repairs are available, and if they provide loaner devices during repairs.

Budget and Payment Flexibility

Finger prosthetic costs can vary greatly. Ask if the clinic offers installment payment options, insurance guidance, or connections to NGOs that help fund prosthetics.

Local manufacturers often have more flexible payment options compared to international brands.

Why Local Manufacturing Clinics Often Have an Edge

Lower Costs Without Compromising Quality

In India, locally made prosthetics avoid import duties, overseas shipping costs, and long supply chains. This means more of your money goes into the actual quality of the prosthesis rather than logistics.

Clinics like RoboBionics use advanced design methods and high-quality materials sourced domestically, keeping prices competitive while still meeting global standards.

Faster Repairs and Adjustments

With imported prosthetics, a broken part can mean weeks of waiting for replacements. Local clinics can often repair or replace parts within days, minimizing downtime for users.

This is particularly important for people who rely on their prosthesis for work or daily activities.

Customization for Indian Lifestyles

Local clinics understand common cultural and lifestyle needs in India, from working in varied climates to participating in traditional activities that require specific grips or movements.

This understanding influences the design and durability of the prosthesis, making it better suited for real-life use in Indian conditions.

Preparing for Your First Finger Prosthetic Clinic Visit

Why Preparation Matters

The first visit to a prosthetic clinic is a big step. It’s the moment when you begin turning the idea of getting a prosthesis into reality.

Being prepared makes a huge difference. It ensures you get all your questions answered, understand your options clearly, and make the most of your time with the experts.

Many people walk into their first appointment feeling a little nervous. That’s normal—but the more prepared you are, the more confident you’ll feel.

Research the Clinic Beforehand

Before setting foot in the clinic, take time to learn about them. Visit their website, read reviews, and check if they have any videos or social media posts showing their work.

If they specialize in finger prosthetics, you might find before-and-after photos or even testimonials from past clients. This can give you a sense of the quality and style of their work.

If possible, look for information about their fitting process, customization options, and aftercare services.

Know Your Goals and Priorities

Every person’s needs are different. Some want a prosthesis that looks as natural as possible, while others care more about functional movement.

Write down what’s most important to you before your visit. Is it comfort? Appearance? Ability to grip objects? Durability? This will help guide the conversation with your prosthetist.

It’s also useful to think about your daily routine and activities—your job, hobbies, and sports. The prosthesis you choose should fit your lifestyle, not just your hand.

Bring Medical and Injury History

The clinic will want to understand your medical background and details about your hand or finger loss. This helps them recommend the right prosthetic options.

Bring any medical reports, X-rays, or surgical notes you have. If you’ve used a prosthesis before, bring it along, even if it’s old or broken. Seeing it can help the prosthetist understand what worked for you and what didn’t.

If you have skin sensitivities, allergies, or circulation issues, make sure to mention them. These can influence the materials and design used.

Prepare Questions in Advance

It’s easy to forget your questions once you’re in the clinic. Writing them down beforehand ensures you don’t miss anything important.

Some questions you might ask include:

  • What types of finger prosthetics do you recommend for my case?
  • What are the differences in cost, durability, and function between these options?
  • How long will the fitting and production process take?
  • What is included in the price—fittings, training, adjustments?
  • How is aftercare handled?
  • What is the expected lifespan of the prosthesis?

Having these answers helps you make an informed decision.

Wear Comfortable Clothing

During your visit, the prosthetist will need to examine your hand closely and take measurements or scans. Wearing loose sleeves or short sleeves makes this process easier.

If they use 3D scanning technology, you may need to rest your hand in certain positions for a few minutes. Comfort will help you stay relaxed.

Be Ready for Measurements and Impressions

Most clinics will measure your hand and sometimes make a mold or take a 3D scan of your residual limb. This ensures the prosthesis fits snugly and works comfortably.

These steps might feel unusual, but they’re painless and usually quick. Accurate measurements are essential for both comfort and performance.

Discuss Budget Honestly

Talking about money can feel awkward, but it’s an important part of the process. Being upfront about your budget helps the clinic suggest the best options without wasting time on devices you can’t afford.

Remember to ask about payment plans, insurance, or NGO funding if the clinic offers assistance in that area. Some clinics, like RoboBionics, can connect you with organizations that help fund prosthetic devices for those in need.

Understand the Timeline

Finger prostheses aren’t usually available immediately. Depending on the complexity, it might take days or weeks for your device to be ready.

Ask the clinic for a clear timeline, including when fittings, trial sessions, and final delivery will happen. This is especially important if you need the prosthesis for a special occasion or work requirement.

Plan for Follow-Up Visits

A prosthesis is rarely perfect on day one. Most people need at least one or two follow-up visits for adjustments.

Make sure you know how often you’ll need to return to the clinic, and whether virtual follow-ups are an option if you live far away.

Bring Support if Needed

If you feel nervous or overwhelmed, bring a friend or family member with you. They can help you remember details, take notes, and provide emotional support during the process.

Sometimes, having someone there to ask questions you might forget can make a big difference.

Be Honest About Your Comfort and Concerns

During your fitting, speak up about anything that feels uncomfortable or awkward. Small adjustments early on can prevent bigger issues later.

The clinic’s goal is to make sure your prosthesis fits well and works for your life, but they can only do that if they know how you truly feel about it.

Keep an Open Mind

You might walk into the clinic with a certain idea of what you want, only to find that another option is a better fit for your needs.

Be open to exploring different materials, designs, and technologies. Sometimes the option you didn’t expect ends up being the one that changes your life the most.

What to Expect After Getting Your Finger Prosthesis in India

The First Days: Getting Used to the Feel

The first thing most people notice is the sensation of wearing something new on their hand. Whether it’s a cosmetic silicone finger or an advanced bionic device, your hand will need time to adapt.

In the first few days, you might feel slightly awkward, especially when doing activities that require precision. This is normal—your brain and muscles are learning to work with the prosthesis.

If the prosthesis feels too tight, causes rubbing, or creates sore spots, let your clinic know immediately. Small adjustments early on can prevent bigger problems later.

Learning to Use the Prosthesis Effectively

If you’ve chosen a functional prosthesis—mechanical or bionic—you’ll likely have a few training sessions with your prosthetist or occupational therapist.

For bionic devices, this training involves learning how to send muscle signals that control movement. You might start with simple open-and-close motions, then progress to more precise grips for tasks like holding a pen, using utensils, or typing.

Mechanical prosthetics also require practice, especially to coordinate movement between your natural fingers and the artificial one.

Building Confidence in Daily Activities

The key to feeling natural with your prosthesis is to use it often. Start with everyday activities at home—holding a cup, folding laundry, using a remote control.

Once you feel more comfortable, move on to public activities. Shaking hands, paying at a shop, or carrying bags can all help you see the prosthesis as part of you, not just a tool.

Remember, confidence grows with repetition. The more you use your prosthesis in real situations, the faster it becomes second nature.

Adapting to Work and Hobbies

Returning to work or hobbies can be one of the most rewarding moments after getting a prosthesis.

If your job involves fine motor skills—like writing, drawing, or handling tools—you may need to modify your technique at first. Many users find that within a few weeks, they can work almost as efficiently as before.

Sports and hobbies may also require adjustments. Some clinics can create attachments or protective covers for your prosthesis so you can safely play cricket, cycle, or even swim without damaging it.

Caring for Your Prosthesis

Daily care is essential for keeping your prosthesis in good condition.

For cosmetic silicone fingers, this means cleaning with mild soap and water to remove dirt, oils, and sweat. Avoid harsh chemicals or abrasive cleaners, as they can damage the surface.

Mechanical and bionic prostheses require a little more attention. Mechanical joints may need occasional lubrication. Bionic devices should be kept dry unless they are specifically designed to be water-resistant, and batteries should be charged regularly.

Always follow your clinic’s care instructions closely—this ensures your device lasts longer and stays comfortable.

Follow-Up Appointments and Adjustments

Most clinics schedule at least one follow-up appointment within the first month. This is your chance to share feedback about comfort, fit, and performance.

If you notice any pain, skin irritation, or difficulty using the prosthesis, mention it right away. Even small adjustments in alignment or grip strength can make a big difference.

Over time, you might also need periodic check-ups to make sure your prosthesis still fits properly. Your body can change slightly in shape or muscle tone, which may require refitting.

Emotional Adjustment and Confidence Building

For many people, wearing a prosthesis is not just a physical change—it’s an emotional one. You might feel proud, relieved, or even self-conscious at first.

It helps to talk openly with friends, family, or a support group. Some clinics connect new users with experienced prosthesis wearers, so you can share experiences and tips.

The more you see your prosthesis as part of your identity, the easier it becomes to wear it proudly and confidently.

When to Consider Upgrades or Changes

Technology in prosthetics is advancing quickly. If you start with a basic cosmetic or mechanical finger, you might choose to upgrade later to a more functional model.

Signs it might be time for an upgrade include:

  • Your daily activities have changed and require more functionality
  • You want more precise control for hobbies or work tasks
  • Your current device feels worn out or outdated

A good clinic will keep you informed about new options and help you decide when an upgrade makes sense.

Common Challenges and How to Overcome Them

Some users worry about damaging their prosthesis. The best solution is to understand its limits—your clinic can tell you which activities are safe and which to avoid.

Another common challenge is discomfort in hot or humid weather. Choosing breathable materials, using liners, or scheduling short breaks without the prosthesis can help.

If you experience frustration while learning to use it, remember that skill takes time. Celebrate small milestones and focus on progress, not perfection.

The Role of Your Clinic After Delivery

Your relationship with the clinic doesn’t end when you walk out with your prosthesis. The best clinics act as long-term partners, offering ongoing support, adjustments, and even emotional encouragement.

They should be available to answer questions, troubleshoot problems, and recommend improvements over time. This continued partnership ensures your prosthesis remains a helpful, comfortable, and reliable part of your life.

The Future of Finger Prosthetics in India and How Clinics Are Evolving

Rapid Advancements in Prosthetic Technology

Finger prosthetics have come a long way from simple cosmetic models. Today, India has access to advanced bionic technology that was once only available in a few countries.

We are now seeing prosthetics with better responsiveness, lighter materials, and even features like sensory feedback. Sensory feedback allows the user to “feel” pressure or texture, giving them more control during delicate tasks.

Some Indian clinics are already testing AI-powered systems that can learn a user’s movement patterns, making the prosthesis more intuitive over time.

The Role of Local Manufacturing in Innovation

India’s local manufacturing capability is a huge advantage in pushing the technology forward. Clinics and companies that produce components domestically can test, improve, and release new models faster than those dependent on imports.

This means more frequent updates, quicker adoption of new features, and lower costs for the end user.

Companies like RoboBionics are leading this movement by designing devices specifically for Indian lifestyles, from withstanding hot, humid weather to adapting grip strength for daily activities like eating with utensils or using traditional tools.

Accessibility and Affordability Are Improving

Historically, advanced prosthetics were out of reach for most people in India because of high import costs. But with local production, prices are dropping without sacrificing quality.

Clinics are also finding new ways to make devices affordable—through installment payment plans, partnerships with NGOs, and connections to government schemes.

The goal is to make sure cost is no longer the main barrier for someone who needs a functional and comfortable prosthesis.

Increasing Specialization in Clinics

A major shift in the last few years has been the rise of specialized prosthetic clinics. Instead of offering all types of devices, some clinics now focus heavily on finger and partial-hand solutions.

This allows them to refine their expertise, improve fitting accuracy, and create prosthetics that feel more natural. Users benefit from better results because the clinic understands the fine details of finger mechanics and appearance.

Integration of Digital Tools in Fittings

Modern clinics are adopting digital technology to improve the fitting process.

3D scanning allows for highly accurate measurements without messy molds. The data can be used to create a prosthesis that matches the exact contours of the user’s hand.

Some clinics are also using virtual reality (VR) simulations to help patients “try out” different prosthetic types before making a decision. This helps manage expectations and ensures a better match between the device and the user’s needs.

Telehealth and Remote Support Are Expanding

One of the biggest challenges for prosthesis users in rural areas is getting to a clinic for adjustments or training.

To solve this, some Indian clinics now offer remote consultations through video calls. Users can show the prosthetist how the device is working, and minor issues can be diagnosed without an in-person visit.

If adjustments are needed, the clinic can schedule a short in-person appointment or guide the user to the nearest partner center.

The Move Toward Modular Designs

Another promising trend is modular prosthetic systems. Instead of replacing the entire device when something wears out, modular designs allow individual parts—like a joint, cover, or fingertip—to be swapped out easily.

This reduces long-term costs and allows users to adapt their prosthesis for different tasks. For example, a user could switch between a cosmetic cover for formal events and a sport-ready attachment for weekend activities.

Collaboration Between Clinics and Tech Startups

The best innovations often come from collaboration. In India, prosthetic clinics are increasingly partnering with robotics companies, AI developers, and material scientists to create better devices.

This teamwork speeds up development and ensures that new technologies are tested in real-world conditions before being offered to patients.

A More Personal, Human-Centered Approach

Technology is only part of the story. Clinics are also placing more emphasis on the emotional and social side of prosthesis use.

This means offering counseling, connecting users with peer support groups, and encouraging community events where prosthesis wearers can share experiences.

The goal is not just to restore function, but to help people feel confident, accepted, and empowered.

Looking Ahead: What’s Next for Finger Prosthetics in India

The next decade is likely to bring even more exciting developments:

  • Wider use of AI to improve responsiveness and movement accuracy
  • Fully waterproof prosthetics for more active lifestyles
  • Lower weight devices made from advanced composites
  • Affordable sensory feedback systems
  • Greater insurance coverage and government support

As clinics continue to evolve, patients will benefit from devices that are not only more advanced, but also more comfortable, affordable, and suited to everyday Indian life.

Conclusion: Taking the First Step Toward the Right Finger Prosthesis

Finding the best clinic for finger prosthetics in India is not just about location or price—it’s about trust, expertise, and the confidence that you’ll be supported long after you walk out with your device.

The right clinic will listen to your needs, offer solutions that fit your lifestyle, and guide you through every step of the process—from the first measurement to long-term aftercare. Whether you choose a cosmetic silicone finger for a natural look, a mechanical prosthesis for functional grip, or a high-tech bionic finger for advanced movement, what matters most is that it feels like a true extension of you.

India is now home to world-class prosthetic solutions, thanks to clinics and manufacturers who combine cutting-edge technology with local understanding. With innovation happening faster than ever, there has never been a better time to explore your options.

If you or someone you know is ready to take this step, start with a consultation at a trusted clinic. Ask questions, be honest about your goals, and choose a partner who will stand by you for the journey ahead.

RoboBionics is proud to be part of this movement—bringing advanced, affordable prosthetic technology to people across India and helping them regain independence, ability, and confidence.

Your new beginning starts with a single decision: to take action. The sooner you begin, the sooner you’ll discover what’s possible.

Book Your Free Demo with RoboBionics and see how the right prosthesis can change not only your hand—but your life.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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For the purposes of this Return and Refund Policy:

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The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

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In order for the Goods to be eligible for a return, please make sure that:

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The following Goods cannot be returned:

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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

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6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
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7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.