How Long Does It Take to Adjust to a Finger Prosthesis?

How Long Does It Take to Adjust to a Finger Prosthesis?

Losing a finger changes more than just how your hand looks. It affects how you do everyday things—like holding a pen, buttoning a shirt, or picking up a cup of tea. It can even touch your confidence.

A finger prosthesis can help bring back much of what you lost. It can make daily tasks easier, give you back control, and help you feel more like yourself again. But there’s one question almost everyone asks before getting one:

How long will it take to get used to it?

The answer is not the same for everyone. Some people feel comfortable in weeks, while for others, it can take months. It depends on many things—your body, your daily activities, the type of prosthesis, and how much practice you put in.

In this guide, we’ll walk you through every part of the journey—from the first fitting to the moment the prosthesis feels like a natural part of your hand. We’ll talk about what you can expect each step of the way, share tips to speed up your adjustment, and show you how patience and practice can make all the difference.

Understanding What Adjustment Really Means

When people hear “adjusting to a finger prosthesis,”

When people hear “adjusting to a finger prosthesis,” they often think it’s just about learning to move with it. But it’s more than that.

It’s about teaching your brain and body to work together again in a new way. Your hand will need to rediscover how to grip, hold, and feel secure with objects. And your mind will need to trust that the prosthesis can help you do it.

This process is physical, but it’s also emotional. Some days will feel like big wins. Others may feel slow. Both are normal and part of the journey.

The Physical Side of Adjustment

Physically, your muscles, tendons, and nerves must adapt to a slightly different way of working. Even if your prosthesis is purely cosmetic, it changes the way your hand balances and moves.

If you have a functional prosthesis—like a mechanical finger or a bionic one—you’ll also learn to control it through muscle signals or small movements. This is like learning a new skill. The more you practice, the smoother it becomes.

The Mental and Emotional Side

Your mind needs time too. At first, a prosthesis can feel strange or even awkward. Some people feel self-conscious wearing it. Others may worry about what people will say or notice.

But as you start using it more, you’ll slowly stop thinking about it. It will simply be part of you. That’s when the magic happens—you’ll pick up a pen or hold a coffee without even realizing you’re doing it differently than before.

Factors That Affect How Long Adjustment Takes

The time it takes to feel comfortable with a finger prosthesis is different for everyone. That’s because no two people have the same body, lifestyle, or type of prosthesis.

Some people adjust in weeks. Others need several months before they feel truly natural with it. The key is to understand what influences this timeline.

Your Type of Prosthesis

There are three main kinds: cosmetic silicone prostheses, mechanical fingers, and bionic fingers.

Cosmetic ones are mainly for appearance and basic balance. They’re light and don’t require much training. Mechanical and bionic fingers, however, can move and grip. They offer more function but also require more practice to master.

Your Daily Activities

If you use your hands a lot for work, hobbies, or sports, you’ll likely need more time to adjust. But you may also progress faster because you’re using your prosthesis more often.

A person who types all day might focus on precision and speed. A person who works in a workshop might focus on grip strength and tool handling.

Your Physical Condition

Your muscle strength, skin health, and overall fitness make a difference. People who maintain good physical health often find the transition easier.

If your muscles are weak or if your skin is sensitive, you may need extra time to build up strength and tolerance.

Your Dedication to Practice

This is one of the biggest factors. Even with the most advanced prosthesis, improvement only comes with consistent use.

The more time you spend practicing, the quicker you’ll feel at ease. Short, daily practice sessions often work better than long but rare ones.

The Stages of Adjustment

Getting used to a finger prosthesis is a step-by-step process.

Getting used to a finger prosthesis is a step-by-step process. It doesn’t happen all at once. Understanding these stages can make the journey easier because you’ll know what’s coming and why each step matters.

Stage 1: The First Fitting

The first time you wear your prosthesis is both exciting and a little overwhelming. You’ll probably notice its weight, texture, and fit right away.

If it’s a custom-made one, it should feel snug but not tight. You might need small adjustments in the early days to make it more comfortable. This is normal and part of the fine-tuning process.

During this stage, it’s important to simply wear it for short periods. Your skin and muscles need to get used to the contact. Think of it like breaking in a new pair of shoes—you start small before wearing them all day.

Stage 2: Basic Use and Familiarity

Once you’re comfortable wearing it for an hour or two without irritation, you can start practicing simple tasks. This could mean picking up light objects, holding utensils, or turning pages in a book.

At this point, you’re training your muscles and brain to work with the prosthesis. It’s about building confidence, not speed. Every successful movement, no matter how small, is a win.

Stage 3: Functional Skills

This is where you begin doing more complex movements. If you have a mechanical or bionic finger, you’ll start controlling grip strength, speed, and precision.

You might practice holding a cup without crushing it or typing without hitting the wrong keys. The more real-life situations you practice, the quicker your progress will be.

Stage 4: Integration Into Daily Life

This is the stage where your prosthesis starts feeling like a natural part of you. You’ll reach for things without thinking. You’ll start to forget which hand is your prosthetic one because it works so seamlessly in your life.

Reaching this stage can take anywhere from a few weeks to several months. It depends on all the factors we talked about earlier—your prosthesis type, activity level, health, and practice routine.

Common Challenges and How to Overcome Them

Almost everyone faces a few bumps on the road to full adjustment. Knowing these challenges in advance can help you face them with patience.

Skin Sensitivity

It’s common for the skin around the prosthesis to feel sore at first. This happens because it’s in constant contact with a new surface.

The best approach is to gradually increase your wear time. If your skin becomes red or irritated, give it a break and apply a gentle moisturizer recommended by your prosthetist.

Muscle Fatigue

Your hand and arm may get tired faster in the beginning. That’s because your muscles are working in slightly different ways.

To help, do short practice sessions instead of long ones. Over time, your strength and stamina will improve naturally.

Feeling Self-Conscious

It’s normal to feel a little awkward at first, especially in public. People may look out of curiosity, not judgment.

The more you use your prosthesis in daily life, the less you’ll think about others’ reactions. Many people find that wearing their prosthesis proudly actually sparks positive conversations.

Practical Tips to Speed Up Adjustment

Getting used to your finger prosthesis doesn’t have to feel like a slow uphill climb. With the right approach, you can make progress faster and feel more confident every day.

Start Small and Build Up

Don’t try to do everything on day one. Begin with short wear times—maybe just 30 minutes a day—and slowly increase them. This helps your skin, muscles, and nerves adapt without feeling overwhelmed.

Once you’re comfortable wearing it for longer, add light activities like holding a spoon, opening a drawer, or flipping through a notebook.

Make Practice a Daily Habit

Small, frequent practice sessions are far more effective than long, irregular ones. Ten to fifteen minutes of focused use two or three times a day works wonders.

You could use this time to do activities you enjoy—like pouring yourself a drink, typing a short message, or even playing a simple game that requires hand movement.

Use Both Hands Together

Even if you’ve adapted to doing most things with one hand, try to involve your prosthetic hand in daily activities. This not only strengthens your muscles but also teaches your brain to see the prosthesis as part of your normal movement pattern.

Simple tasks like folding clothes, cutting vegetables, or carrying a bag can be great for this.

Stay Patient with Your Progress

Progress isn’t always in a straight line. Some days will feel great, while others may feel slow. That’s normal.

Focus on small wins—like being able to pick up a slippery object or write a little faster than before. Over time, these small victories add up to big changes.

Week-by-Week Adjustment Approach

While everyone’s timeline is different, having a clear roadmap can help keep you motivated. Here’s a general week-by-week guide you can adapt to your own pace.

Week 1: First Contact

Focus only on getting used to the feel of your prosthesis. Wear it for short sessions and remove it before discomfort sets in.
Try very light activities like holding a pen, turning a page, or lifting an empty cup.

Your goal here is simply to build comfort and reduce the “strange” feeling.

Week 2: Simple Movements

Increase wear time to one or two hours a day. Begin using your prosthesis for simple daily tasks—opening jars, holding utensils, or pressing buttons.

If it’s a functional prosthesis, start basic training with your prosthetist to learn the control system.

Week 3: Confidence Building

By now, you should be wearing it for most of your day. Start tackling tasks that require more precision or strength, such as writing for a few minutes, using scissors, or typing.

You’ll notice your movements becoming smoother.

Week 4: Everyday Integration

Use your prosthesis in as many daily activities as possible—cooking, grooming, carrying light bags.
If you play a sport or instrument, start light practice sessions.

The more you use it in real-life contexts, the faster it becomes second nature.

Weeks 5–8: Refinement and Speed

By now, your prosthesis should feel comfortable and reliable. Focus on improving your speed, grip strength, and coordination.

If you have a bionic or mechanical finger, challenge yourself with more complex tasks like peeling fruit, using a camera, or doing light DIY work.

Real-Life Examples of Adjustment Journeys

Hearing how others adapted can be both inspiring and practical.

Hearing how others adapted can be both inspiring and practical.

Aarav’s Story

Aarav, a 34-year-old engineer, lost part of his index finger in an accident. He started with short daily wear, then added small mechanical tasks at work like tightening screws and using a mouse.

By week six, he was typing at his old speed and felt confident in meetings, even when showing diagrams with his prosthetic finger.

Meera’s Story

Meera, a schoolteacher, had a cosmetic finger prosthesis. At first, she wore it only in class. Gradually, she began using it at home to hold chalk, arrange books, and help with cooking.

She says the emotional boost was just as important as the physical help—it gave her back her confidence in front of her students.

Long-Term Care for Your Finger Prosthesis

Once you’ve adjusted to your prosthesis, the focus shifts to keeping it in top condition and making sure it continues to work well for years. Good care also helps prevent discomfort and extends the life of the device.

Daily Cleaning

A clean prosthesis feels better and lasts longer. For cosmetic silicone fingers, wipe them daily with a soft damp cloth and mild soap. Avoid strong chemicals, as they can damage the surface.

For mechanical or bionic fingers, follow the cleaning instructions from your prosthetist. Usually, this means gently wiping the surface and keeping joints free from dust or crumbs.

Skin Care

Your skin will always be in contact with the prosthesis, so keeping it healthy is important. Wash your hands regularly, dry them well, and apply a non-greasy moisturizer at night.

If you notice redness, blisters, or persistent irritation, let your prosthetist know right away. Small adjustments to fit can solve these issues before they get worse.

Storage

When you’re not wearing your prosthesis, store it somewhere cool and dry, away from direct sunlight. Heat can affect silicone texture, and moisture can harm mechanical parts.

For bionic prostheses, always switch off the device before storing it to save battery and protect electronics.

Advanced Training Techniques

Once you’re comfortable with basic tasks, you can take your skills to the next level. Advanced training helps you perform tasks faster, with more precision, and with less effort.

Task Variation

Practice a variety of activities, not just the same ones every day. Try gripping objects of different shapes, sizes, and textures. Move from smooth surfaces to rough ones, from light objects to heavier ones.

This variety strengthens your adaptability and makes your hand ready for real-life surprises.

Speed Drills

Set a timer and challenge yourself to complete a task faster than before—like stacking coins, typing a short message, or cutting fruit. This not only improves speed but also builds muscle memory.

Strength Training

For mechanical and bionic fingers, stronger muscles mean better control. Light resistance bands or stress balls can help build hand and forearm strength. Always check with your prosthetist before starting new exercises.

Real-World Simulations

Rehearse the tasks you find most challenging in your daily life. If you struggle with tying shoelaces, practice it repeatedly in a relaxed setting until it feels natural.

Adapting to Different Prosthesis Types

Different types of finger prostheses require different adjustment paths.

Different types of finger prostheses require different adjustment paths. Understanding this helps you prepare for what’s ahead.

Cosmetic Silicone Fingers

These are the quickest to adjust to because they don’t require mechanical control. Most people feel comfortable within a week or two. The focus here is on appearance and basic balance, so the main challenge is getting used to the feel and fit.

Mechanical Fingers

These require you to move the prosthesis using natural hand or wrist movements. They give you functional grip but may need more time—typically a few weeks to a couple of months—to master control and precision.

Bionic Fingers

Bionic fingers read signals from your muscles and translate them into movement. They offer the highest level of control and versatility, but they also demand the most training. Some users become fluent in a month, while others need three to six months to feel completely natural.

Staying Motivated in the Long Run

Once the novelty wears off, it’s easy to fall into routine. But consistent use keeps your skills sharp.

Set Personal Goals

Maybe you want to learn a musical instrument, improve your handwriting, or master cooking with both hands again. Goals give you something to work toward and keep the journey exciting.

Celebrate Milestones

Don’t wait for huge breakthroughs to celebrate. Each time you achieve something new—no matter how small—acknowledge it. This keeps your mindset positive.

Join a Support Network

Connecting with others who use prostheses can be incredibly motivating. They can share tips, recommend products, and remind you that you’re not alone in this journey.

Working With Your Prosthetist and Rehab Team

Adjusting to a finger prosthesis is not a journey you take alone.

Adjusting to a finger prosthesis is not a journey you take alone. Your prosthetist and rehabilitation specialists are your partners every step of the way. Knowing how to work with them can make your progress faster and smoother.

The Role of Your Prosthetist

Your prosthetist is the person who designs, fits, and adjusts your prosthesis. They understand not just the technical details, but also how your daily life shapes your needs.

During your fittings, be open about what feels right and what doesn’t. If something rubs, pinches, or feels loose, tell them immediately. Even a small adjustment can make a huge difference in comfort and usability.

Regular Check-Ins Matter

Don’t think of appointments as one-time events. Schedule regular follow-ups, especially in the first few months. Your prosthetist can track your progress, make refinements, and show you new techniques for better use.

Sometimes, they may recommend minor upgrades or additional attachments that can make certain tasks easier.

Working With Occupational Therapists

Occupational therapists (OTs) teach you how to use your prosthesis in daily life. They’ll guide you through activities like writing, cooking, or carrying groceries.

An OT can also create a personalized exercise plan to build strength and coordination, ensuring your prosthesis works with you—not against you.

Honest Communication Is Key

It’s tempting to downplay discomfort or avoid mentioning frustrations. But honesty helps your team help you. If you’re struggling with a certain task, let them know. They can often find a workaround or tweak your technique.

Emotional Support from the Team

Beyond the technical side, your rehab team is there to encourage you. They understand the emotional ups and downs that come with prosthesis use and can connect you with peer support groups or counseling if needed.

Life After Adjustment

Once your prosthesis becomes part of your everyday life, things start to feel different—not just physically, but emotionally too. Tasks that once felt impossible start to feel effortless. You begin to move without thinking about which finger is prosthetic and which is natural.

You’ll notice the small joys first—holding a child’s hand, turning a key, or enjoying a hobby you had set aside. Then the bigger ones—returning to work with confidence, picking up sports again, or simply feeling like yourself when you look in the mirror.

This stage is not about “getting back to normal.” It’s about building a new normal that’s strong, capable, and uniquely yours.

Staying Connected to Your Progress

Even after you’ve adjusted, keep practicing and challenging yourself. Try new activities, explore different grips, and find ways to make your prosthesis work harder for you. This ongoing curiosity will keep your skills sharp for years to come.

Frequently Asked Questions About Adjustment

Will I ever forget I’m wearing a prosthesis?

Will I ever forget I’m wearing a prosthesis?

Yes—many people reach a point where using their prosthesis feels completely natural. It’s similar to how wearing glasses or a watch becomes second nature.

What if I don’t adapt as quickly as I hoped?

Everyone’s pace is different. What matters is steady progress, not speed. If something is slowing you down, talk to your prosthetist—they can adjust the fit or suggest training exercises.

Can I damage my prosthesis by using it too much?

Prostheses are built for daily use. As long as you follow care instructions and avoid extreme conditions, you can use it for most activities without worry.

Is it worth upgrading to a more advanced prosthesis later?

Many users start with a simpler model and later move to a more functional one once they’re comfortable. Your needs and technology can change over time, so upgrades can be worth considering.

Your Next Step Toward Confidence and Independence

If you’re thinking about getting a finger prosthesis—or you already have one but want to get the most out of it—remember this: the journey is easier with the right team by your side.

At RoboBionics, we build prostheses that are not just advanced but also affordable and made with care right here in India. Our Sense of Touch™ technology brings a level of control and connection that feels truly life-changing.

We don’t just give you a device—we give you the guidance, training, and support you need to make it part of your life. From your first fitting to the moment you stop thinking about your prosthesis and simply start living again, we’re with you.

You don’t have to wonder how long it will take to adjust. You just have to take the first step.

Book your free demo today and see for yourself how life with the right prosthesis can feel.

Book Your Demo with RoboBionics

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.