Partial Hand Prosthetics and Smartphone Use: A Compatibility Test

Partial Hand Prosthetics and Smartphone Use: A Compatibility Test

Smartphones are now a part of almost every moment of our day.
From sending messages to paying bills, from taking photos to booking tickets — so much of life happens through a small screen in our hands.

But if you have lost part of your hand, using a smartphone can feel tricky.
Tapping, swiping, typing, and even holding the phone for long periods can become uncomfortable or slow.

Partial hand prosthetics are designed to bring back function and control, but how well do they work with modern smartphones?
Can they keep up with touchscreens, tiny keyboards, and the quick gestures we use every day?

In this article, we’ll explore exactly that — the real-life compatibility between partial hand prosthetics and smartphone use.
We’ll look at how different prosthetic designs perform, the adjustments that make a difference, and what the future could hold for even better interaction.

Understanding Smartphone Use with Partial Hand Prosthetics

How We Interact with Smartphones

Using a smartphone isn’t just about touching the screen.
It’s a combination of holding, swiping, tapping, pinching, and pressing buttons — all while balancing the phone in one hand or between both hands.

Most of us do these actions without thinking.
But with partial hand loss, these same actions require new ways of movement and control.

The Role of a Partial Hand Prosthesis

A partial hand prosthesis replaces missing fingers or parts of the hand.
It restores grip strength, stability, and sometimes even fine motor control.

When it comes to smartphones, a prosthesis helps in two key ways: holding the phone securely and making accurate touches on the screen.

Why Compatibility Matters

If a prosthesis isn’t designed with touch interaction in mind, it can cause frustration.
Missed taps, difficulty typing, or dropping the phone can make daily life harder.

Good compatibility means you can use your phone naturally — for calls, texting, work, and entertainment — without extra effort.

Common Smartphone Actions and How Prosthetics Perform

Tapping and Typing

Typing is one of the most frequent actions on a smartphone.
A well-designed prosthetic finger tip needs to be narrow enough for small touchscreen keys but soft or conductive enough to register the touch.

Some prosthetics use special materials at the tip to mimic the conductivity of skin, ensuring every tap is detected by the phone.

Swiping and Scrolling

Scrolling through messages or swiping between screens needs a smooth, controlled motion.
If the prosthesis has a rigid tip, it might skip or drag on the screen.
Textured or slightly flexible tips usually perform better for swiping.

Pinching and Zooming

Zooming in on photos or maps requires two-point touch.
Some prosthetic users find this easiest by pairing their natural fingers with a prosthetic finger.
Others use both prosthetic fingers if their device supports precise multi-touch input.

Holding the Phone Securely

Even with perfect touchscreen compatibility, a loose grip can cause problems.
Modern prosthetics often have silicone-lined or textured grip areas to prevent slipping.
This is especially helpful for larger smartphones that are harder to balance in one hand.

Real-World Testing of Different Prosthetic Designs

Mechanical Prosthetics in Smartphone Use

Mechanical partial hand prosthetics work with simple hinges, straps, and springs.
They are durable and often more affordable, but they may have limitations on fine control for touchscreens.
For basic tasks like holding the phone and tapping larger icons, they work well, but precision typing or quick swipes might require more adaptation.

Myoelectric Prosthetics for Better Control

Myoelectric devices respond to electrical signals from the muscles in the remaining part of the hand.
This allows smoother finger movements and more natural positioning on the phone screen.
For tasks like scrolling through social media feeds or typing long messages, this fine control can make a big difference.

Hybrid Designs Offering Versatility

Hybrid prosthetics combine mechanical strength with electronic precision.
This balance means you can hold the phone firmly while still performing small, accurate touchscreen gestures.
Users often find this type ideal for switching quickly between different phone functions without changing grip.

Challenges Faced by Users

Touchscreen Sensitivity Issues

Not all prosthetic tips are conductive, and without this feature, capacitive screens may not register taps.
Users sometimes have to use a stylus or rely on their natural fingers for certain actions.
Conductive coverings or gloves can help bridge this gap.

Phone Size and Weight

Larger smartphones are harder to manage with a partial hand prosthesis, especially if the grip is narrow.
Weight distribution can make the phone tilt in the hand, which affects stability during one-handed use.
Using a phone grip accessory or case with finger loops can help maintain control.

Quick Gestures in Real-Time Use

Answering a call, snapping a quick photo, or switching apps often requires speed.
If the prosthesis is slightly slow to adjust, these quick tasks can be frustrating.
With practice, many users develop custom movement patterns that make these gestures faster.

Practical Solutions to Improve Smartphone Compatibility

Choosing the Right Prosthesis Tip

For frequent smartphone users, a prosthetic with a slim, conductive tip offers the most natural interaction.
The tip should have enough texture to avoid sliding off the glass screen but smooth enough to allow swipes.

Using Accessibility Features on the Phone

Modern smartphones have accessibility settings that can help.
Features like larger keyboard layouts, voice-to-text input, or gesture shortcuts reduce the amount of precise tapping required.

Modifying the Grip with Accessories

Adding a ring holder, pop socket, or magnetic grip to the phone case can make holding the device easier.
These accessories let you rest the phone against your prosthesis securely while using your other hand for input.

Training Techniques for Smoother Smartphone Use

Starting with Basic Movements

The first step is getting comfortable with simple taps and swipes.
Practice unlocking the phone, opening apps, and scrolling slowly through a page.
This builds familiarity with how your prosthesis interacts with the touchscreen.

Building Typing Accuracy

Typing can be the trickiest skill to master with a prosthesis.
Begin with short text messages, focusing on hitting the correct keys without looking at your hands too much.
Gradually increase the length of messages or notes as your accuracy improves.

Practicing Real-World Scenarios

Simulating everyday tasks speeds up adaptation.
Reply to emails, join video calls, or browse shopping apps using only your prosthesis for input.
Over time, the actions become automatic and require less conscious effort.

Speed Drills for Quick Responses

Some smartphone actions need speed, like rejecting a spam call or taking a fast photo.
Set up timed practice sessions where you try to perform specific actions quickly.
This improves reaction time and confidence in urgent moments.

Insights from Real Indian Users

Arvind from Pune

Arvind, who uses a hybrid partial hand prosthesis, relies on his phone for work and banking.
He found that adding a pop socket to his phone case allowed him to keep a steady grip while scrolling through spreadsheets.
With daily practice, he can now type full reports directly from his phone.

Priya from Chennai

Priya uses a myoelectric prosthesis with conductive silicone fingertips.
She enjoys photography and can take pictures, adjust focus, and even edit images entirely on her phone.
She says the key was learning how much pressure to apply during taps to avoid accidental selections.

Sameer from Delhi

Sameer’s mechanical prosthesis initially struggled with touch recognition.
By using a capacitive glove over the prosthetic fingers, he was able to unlock his phone and type more easily.
He now uses voice commands for quick searches, saving time during his daily commute.

Combining Prosthetics with Phone Features

Voice Control for Convenience

Voice assistants like Google Assistant or Siri can handle calls, open apps, and send messages.
This reduces the need for constant tapping and speeds up complex tasks.

Gesture Shortcuts for Efficiency

Many smartphones allow custom gestures, such as swiping down with two fingers to take a screenshot.
Mapping useful shortcuts makes daily use smoother and reduces strain on the prosthetic.

Predictive Text and Auto-Correct

While these features are common, they are especially helpful for prosthetic users.
They reduce the number of keystrokes needed and correct minor tapping errors automatically.

How Prosthetic Design Impacts Long-Term Comfort During Smartphone Use

Weight and Balance of the Prosthesis

If a prosthesis is too heavy, it can cause strain during long periods of phone use.
Lighter materials such as carbon fiber or reinforced polymers reduce fatigue while maintaining durability.
Good weight distribution also helps prevent awkward wrist angles when holding a phone for extended calls or video watching.

Shape and Finger Positioning

The shape of the prosthetic fingers and how they naturally rest plays a big role in comfort.
Fingers that are slightly curved in a natural grip position make holding a phone easier without excessive effort.
Adjustable designs allow you to fine-tune the finger positions for a better fit with different phone sizes.

Tip Surface and Texture

A smooth, flat tip can sometimes slip on glass screens.
Prosthetics with a slightly textured or silicone-coated tip offer more control during swipes and taps.
For typing, a narrow, rounded tip helps press small on-screen keys more accurately.

Socket Comfort and Skin Health

The part of the prosthesis that connects to your limb, called the socket, must be comfortable for prolonged use.
If it’s too tight or causes pressure points, you’ll be less likely to use it for long phone sessions.
Breathable liners and proper fit adjustments are key for all-day comfort.

Ergonomic Tips for Using a Smartphone with a Prosthesis

Adjusting Your Phone Grip

Instead of holding your phone entirely in your prosthetic hand, try balancing it between both hands when possible.
This distributes weight evenly and allows for more relaxed muscles in your arm and shoulder.

Using a Phone Stand or Dock

When watching videos, making video calls, or reading long articles, place your phone in a stand.
This avoids prolonged gripping and keeps your posture more upright, reducing strain on your back and neck.

Keeping Screen Sensitivity Optimised

Increasing your phone’s touchscreen sensitivity can make taps register more easily.
This is especially useful for prostheses that require slightly more pressure to trigger a response.

Taking Breaks to Prevent Fatigue

Even with the most comfortable prosthesis, extended phone use can cause arm fatigue.
Short breaks to stretch your fingers, wrist, and shoulder help maintain long-term comfort.

Innovations on the Horizon for Better Compatibility

Fully Touch-Responsive Prosthetic Fingers

Research is moving towards prosthetic fingers that work like a human fingertip on any touchscreen.
These would detect swipes, multi-touch gestures, and even light pressure differences without extra accessories.

Direct Bluetooth Connection to Smartphones

Future prosthetics could pair directly with your phone, letting you control some functions through finger movements alone.
This could mean answering a call with a tap of your prosthetic thumb or scrolling with a finger flex.

Adaptive Grip Systems

New designs may automatically adjust grip tightness when holding objects like smartphones.
This ensures a secure hold without you having to constantly reposition the device.

Integration with Augmented Reality (AR)

As AR becomes more common in smartphones, prosthetics could be designed to work seamlessly with these features.
For example, precise pinch and swipe gestures for AR apps could be recognised instantly without calibration.

Real-World Testing Methods for Smartphone Compatibility

Simulating Everyday Phone Use

To understand how well a partial hand prosthesis works with a smartphone, it’s best to mimic real-life conditions.
This means testing not just basic taps but full tasks — texting a friend, scrolling social media, joining a video call, and even making online payments.
These varied activities reveal how the prosthesis performs in different contexts and for different gestures.

Measuring Speed and Accuracy

Tracking how long it takes to complete a task is a simple way to measure performance.
You might time yourself typing a short paragraph, swiping through a gallery, or opening apps in sequence.
Counting the number of errors — like wrong taps or failed swipes — gives a clearer picture of compatibility.

Testing Grip Stability

Holding the phone securely while standing, walking, or sitting is essential.
Testing should include situations like one-handed use during a call or balancing the phone in landscape mode for gaming or watching videos.
Any slipping or difficulty maintaining grip should be noted for adjustment.

Long-Session Comfort Tests

Many phone activities involve long periods of use, like reading articles or binge-watching shows.
A comfort test measures whether the prosthesis can be worn for hours without causing strain or skin irritation.
This is especially important for users who rely heavily on their smartphones for work or study.

Tips for New Prosthetic Users to Get Comfortable with Smartphones

Start with Simple, Short Sessions

Begin with 5–10 minutes of phone use at a time to get used to the feeling.
As your comfort improves, gradually extend the duration of each session.
This helps your hand muscles adjust without overexertion.

Practise in Safe Environments

In the beginning, use your phone while seated over a soft surface like a bed or couch.
This prevents damage if the phone slips while you’re still learning the best grip.

Use Voice Commands When Possible

Modern smartphones offer excellent voice assistants.
Using voice to open apps, send messages, or search the web can save time and reduce reliance on complex gestures.

Learn Gesture Shortcuts

Many devices let you customise gestures for common actions.
Assigning a simple swipe or tap pattern to your most-used functions can make your phone experience smoother.

Keep the Prosthesis Clean

Dust, sweat, or oil on the prosthetic tip can affect screen interaction.
Wipe it clean regularly to maintain smooth and accurate touch recognition.

Emotional Impact of Independent Smartphone Use

Regaining Digital Independence

For many people, the smartphone is not just a device — it’s their link to work, friends, entertainment, and daily necessities.
When a partial hand prosthesis allows someone to use a phone without assistance, it restores more than convenience.
It restores independence, dignity, and the ability to stay connected on their own terms.

Boosting Confidence in Public

Before adapting to a prosthesis, some users avoid using their phone in public because of slow movements or fear of dropping it.
Once they master the grip and touchscreen gestures, that hesitation fades.
They can answer calls, reply to messages, or take photos without feeling self-conscious.

Strengthening Professional Opportunities

Many jobs today require constant phone-based communication, from customer support to remote work.
Being able to manage calls, emails, and video meetings independently keeps career opportunities open.
This can mean the difference between struggling to keep up and thriving in a role.

Staying Connected Socially

Messaging friends, sharing updates, and joining group chats are now key parts of social life.
Independent smartphone use means staying part of the conversation in real time, instead of waiting to respond when someone is around to help.
This strengthens relationships and reduces feelings of isolation.

Encouraging Other Prosthetic Users

When one person in a community masters smartphone use with a prosthesis, it often inspires others.
Seeing someone confidently scroll, type, and interact with their phone shows that it’s achievable with practice and the right device.

Community and Support Networks for Learning Faster

Peer Learning from Other Prosthetic Users

Connecting with other prosthetic users, either in person or online, can speed up learning.
They can share practical tricks for better grip, recommend accessories, and suggest phone settings that make life easier.

Training Sessions with Prosthetists

Some prosthetic clinics now offer device-specific training, including smartphone handling techniques.
These sessions help new users get comfortable more quickly and avoid forming inefficient habits.

Online Tutorials and Practice Apps

There are smartphone apps designed to improve touchscreen precision and typing speed.
These gamified tools make practice more engaging while gradually building skill.

Support from Friends and Family

Having a patient friend or family member guide you through tasks can make the learning curve less stressful.
They can help you adjust your technique, recommend practice routines, and offer encouragement when progress feels slow.

Future Innovations in Prosthetic–Smartphone Integration

Fully Integrated Touch Systems

One of the most exciting developments in prosthetic technology is the move toward fingertips that work exactly like human skin on a touchscreen.
These advanced tips would allow every gesture — tap, swipe, pinch — to register flawlessly without any additional accessories.
This means no need for conductive gloves or styluses, making interaction faster and more natural.

AI-Driven Gesture Prediction

Artificial intelligence is beginning to find its way into prosthetic control systems.
By learning your patterns over time, AI could anticipate what you’re about to do with your smartphone.
If you frequently swipe up to open an app after unlocking your phone, the prosthesis could slightly adjust your finger in advance, saving time and reducing missed gestures.

Haptic Feedback for Touch Sensation

New designs are exploring haptic feedback systems that can send tiny vibrations or pressure pulses to your skin.
This feedback can simulate the sensation of tapping a key or scrolling, helping you gauge how much pressure you’re applying.
For messaging or gaming, it could make the interaction feel far more precise and satisfying.

Modular Finger Attachments for Specific Uses

Imagine having a removable fingertip designed for gaming, another for fast typing, and another for secure phone holding.
This kind of modular system could let you quickly adapt your prosthesis to whatever you’re doing on your phone that day.

Direct Wireless Connection Between Prosthesis and Phone

Prosthetics of the future may connect directly to smartphones over Bluetooth.
This would allow you to control certain phone functions simply by moving your prosthetic fingers in specific ways — like answering a call with a small pinch motion or swiping through notifications with a wrist tilt.

Affordability and Accessibility in India

Cutting-edge prosthetics have often been too expensive for many in India, but that is changing.
By manufacturing most parts locally and using efficient design processes, Indian companies like RoboBionics are able to offer advanced features at a fraction of the global price.
This is making smartphone-compatible prosthetics accessible to more people in both urban and rural areas.

Built for Indian Conditions

Prosthetics designed in India also account for the realities of the local environment — heat, humidity, and dust.
Grip materials are chosen to stay effective even when hands get sweaty, and components are sealed to resist dust intrusion.
This ensures that smartphone use remains smooth in all seasons, whether in an air-conditioned office or on a busy street.

Training and Support for Users

RoboBionics works closely with prosthetic centers to offer hands-on training for smartphone handling.
This ensures that users not only get a device that works with their phone but also the skills to use it efficiently from day one.
Support teams are available to help with adjustments, updates, and tips, so the compatibility improves over time.

Conclusion: A New Era of Digital Independence

Smartphone use is no longer a luxury — it’s a necessity for work, learning, communication, and entertainment.
For someone with partial hand loss, the ability to handle a phone confidently can mean the difference between staying connected and feeling left out.

Partial hand prosthetics have now reached a point where they can do much more than restore basic function.
With the right design, materials, and training, they can integrate seamlessly into the fast, touch-driven world of smartphones.
From typing quick messages to joining online meetings and even editing photos, a well-matched prosthesis makes every digital interaction easier.

The transformation isn’t just about technology — it’s about empowerment.
When you can scroll, tap, and swipe without hesitation, you regain independence in both personal and professional life.
You no longer have to wait for help to send a reply, make a payment, or capture a special moment.

In India, the impact is even greater as local innovators like RoboBionics make advanced, smartphone-friendly prosthetics affordable and practical.
By combining precision engineering with user-focused design, we are helping people reclaim control over their devices — and their daily routines.

If you’ve been wondering whether a partial hand prosthesis can keep up with your smartphone needs, the answer is yes — with the right fit, the right training, and the right support.
Your digital life is within your reach, quite literally.

The next step is yours.
Book a demo, experience the feel of a prosthesis designed for the modern world, and see how quickly you can get back to texting, swiping, and connecting without limits.

Schedule your demo with RoboBionics here and start your journey toward true digital independence.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

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4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

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4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

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6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.