Buying a prosthetic hand is a big decision. It’s not just a product — it’s something you’ll use every day. Naturally, you want to protect that investment.
That’s where warranties come in. But here’s the tricky part: there’s the standard warranty, and then there’s something called an extended warranty. Both sound helpful. Both promise peace of mind. But do you really need both?
And more importantly — is the extended warranty actually worth your money?
In this article, we’ll break it all down. No jargon. No confusing terms. Just simple, honest answers. We’ll explain what each type of warranty covers, when they help, when they don’t, and how to make the right choice for you or your loved one.
Let’s begin by understanding what a warranty really means — and why it matters when it comes to bionic hands like Grippy™.
What Is a Warranty?
The Promise Behind the Product
When you buy something important — like a car, a phone, or a prosthetic hand — the company gives you a promise.
This promise is called a warranty.
It means that if something goes wrong within a certain time, the company will fix it for free. Or replace it, depending on the issue.
It’s their way of saying, “We stand by our product.”
Standard Warranty: What It Covers
A standard warranty usually comes with your product at no extra cost. It starts the day you receive your device.
For a bionic hand like Grippy™, the standard warranty covers the hand for 12 months. If any internal part stops working due to manufacturing issues, we fix or replace it.
It does not cover damage caused by misuse, accidents, water, fire, or wear-and-tear over time.
But if it’s our fault — if something was built wrong — we take care of it. No charge.
Why This Basic Cover Is Important
Even the best technology can sometimes have a fault. That’s why the standard warranty gives you peace of mind in the first year.
It means that if your hand stops working due to a factory defect, you’re not stuck with the cost.
It also shows you how confident the maker is in their own product. A good company never hides behind weak warranties.
What Is an Extended Warranty?
Extra Time for Extra Safety
An extended warranty is not included for free. It’s something you pay for — but it gives you more coverage, for a longer period.
Let’s say your standard warranty covers 12 months. You can buy an extended warranty to add another 1 or 2 years.
So now, instead of 1 year, your bionic hand is protected for 2 or 3 years total.
It gives you more time. More safety. And more peace of mind.
What It Typically Includes
At Robobionics, our extended warranty covers the same things as the standard one. It protects your hand from manufacturing defects and hardware issues.
But it also offers a few extras, like priority service, faster turnaround times, and sometimes free check-ups.
It’s especially useful for those who use their bionic hand every day for work or travel. Because the more you use something, the more wear it sees.
The extended warranty keeps you covered long after the first year ends.
Who Usually Buys It?
We see more extended warranty buyers among:
- First-time users who want full peace of mind
- Parents buying for growing children
- People who travel or work in rough environments
- Users who rely heavily on their hand for daily activities
These users know how important the device is in their life. So they choose to protect it for longer.
Why Warranties Matter for Prosthetics
These Devices Are Not Like Phones
A prosthetic hand is not like a smartphone or a laptop.
It’s something you wear. It becomes part of your body. You use it every day — for eating, dressing, working, even socialising.
That means it goes through more stress than a regular gadget. Dust, sweat, drops, sudden movements — these are all part of daily life.
That’s why a solid warranty is essential. It’s not just about saving money. It’s about staying independent.
Repairs Can Be Costly
If a key part of the hand stops working after the warranty period, repairs can be expensive.
Bionic hands are built with advanced motors, sensors, and software. Replacing a single sensor or servo motor may cost thousands of rupees.
With an extended warranty, many of these repairs are covered — sometimes fully. Without one, you pay out of pocket.
So while the extended plan may feel like an extra cost, it often saves more in the long run.
Peace of Mind Has Value
There’s also the emotional side. Living with an amputation already comes with challenges. Worrying about “what if my hand breaks?” shouldn’t be one of them.
With the right warranty, you sleep better. You feel safer. You focus on living, not worrying.
That kind of peace? It’s worth more than most people realise.
What’s Not Covered (in Any Warranty)
Everyday Wear and Tear
No matter how good the warranty is, it won’t cover normal aging. Parts like gloves, padding, or outer covers that get worn over time — those are not covered.
That’s like expecting your shoe soles to last forever. They don’t. And neither does soft material on your prosthetic.
But good news: these parts are easy to replace and affordable.
Accidental Damage
Dropped your hand in water? Got caught in the rain? Fell while running?
Accidental damage is not covered under the standard warranty. Extended warranties may cover minor accidental damage, depending on the plan — but not all do.
So it’s always wise to be a little careful, even with the best warranty.
Unauthorised Repairs
Trying to fix your device on your own or giving it to a local shop can cancel your warranty.
That’s because bionic hands are complex. If someone opens it without proper training, it can cause more harm than good.
Always go through the company’s service team or certified partners.
Comparing Costs: Standard vs Extended Warranty
How Much Do You Really Pay?
The standard warranty comes included with your bionic hand. You don’t pay anything extra for it. It’s part of the package because we believe you deserve protection from the start.
The extended warranty, however, has a separate cost. At Robobionics, we keep this price as low as possible — usually a small percentage of the hand’s cost.
Let’s say your bionic hand costs ₹2.5 lakh. The extended warranty might cost around ₹15,000 to ₹25,000, depending on the duration and coverage type.
That’s not a small amount, but when compared to a single major repair that could cost ₹30,000 or more, it starts to make sense.
Breaking It Down
When you think about it, the cost of an extended warranty over two years might come down to less than ₹1,000 per month.
That’s a small price to pay for not having to worry about unexpected failures.
And for many users, especially working professionals or students, that cost feels completely worth it for the peace of mind it brings.
Is Extended Warranty Always Worth It?
When It Definitely Makes Sense
If you are a heavy user of your prosthetic — say you work with your hands, or your day involves a lot of physical activity — the extended warranty is often a wise choice.
The more you use it, the more you risk minor faults or wear. Having that extra layer of protection saves money and downtime.
It’s also a good option if you live in a remote area where servicing may take time. The extended plan usually includes faster service, which helps a lot.
When It Might Not Be Necessary
On the other hand, if your use is light — maybe you wear your prosthetic only for a few hours a day, or only for special events — you might be okay with the standard plan.
Some users prefer to save that money and use it later only if needed. This can work too, especially if they live close to our service centers or have quick access to support.
So the value of extended warranty really depends on how much you use your hand and how much risk you’re willing to take.
It’s Not About Luck
Some people say, “Let’s wait and see. If something goes wrong, I’ll deal with it.”
That’s okay, but remember — repairs can be expensive and time-consuming. And when your hand stops working, you feel it right away. It’s not like a broken TV you can live without.
So think about whether you’d rather prepare now or worry later.
What Robobionics Offers in Warranty Plans
Our Standard Warranty
Every Grippy™ Bionic Hand comes with a 12-month standard warranty. It covers all internal electronics, motors, and software-related issues due to manufacturing defects.
It includes:
- Free repairs or replacements of faulty parts
- Remote support and diagnostics
- Access to our service network across India
This is our base-level promise, and it applies to every user.
Our Extended Warranty
You can extend your coverage for 1 or 2 more years. This gives you up to 3 years of total protection.
The extended plan adds:
- Priority servicing
- Faster repair times
- Free annual checkups
- Additional coverage for minor wear-and-tear (in select plans)
You can buy it during the first year of ownership or at the time of purchase. Buying it early is cheaper.
What Happens If You Don’t Have a Warranty?
You Pay for Everything
If your device breaks down after the standard warranty expires and you don’t have an extended plan, the repair cost is yours to bear.
Depending on what breaks, this can be a few thousand or tens of thousands of rupees.
Some parts, like sensors or control chips, are expensive. And since bionic hands require skilled technicians, service charges also add up.
Without a warranty, it can become a financial burden — especially if multiple issues happen together.
Service Times May Be Slower
Warrantied users get priority support. That’s because we’ve already committed to helping them in a time-bound way.
If your product is out of warranty, service may take longer, especially during high-demand periods.
So apart from the money, you may also face delays — which can be frustrating when your prosthetic is an essential part of your daily life.
Can I Transfer My Warranty?
If You Sell or Gift the Hand
Let’s say you want to pass your bionic hand to someone else — maybe a family member, or a fellow user.
At Robobionics, we allow warranty transfers in most cases. That means the new user will still be covered for the remaining warranty period.
You’ll just need to inform us and share the new user’s details.
This is helpful when upgrading, donating, or handing down devices. It adds value to your original investment and helps someone else benefit too.
How to Make a Warranty Claim
Simple and Fast
If something goes wrong, the first step is to contact our support team. You can call, email, or message us through the Robobionics website.
We’ll do a quick remote check to see what the issue is. In many cases, we can guide you to fix it at home.
If it needs physical repair, we’ll arrange pickup or guide you to the nearest service center.
What You Need to Provide
Keep your original invoice and warranty details safe. These are required when making a claim.
If you’ve bought the extended plan, keep that receipt too. It helps us verify your coverage and speed up service.
That’s all you need — we handle the rest.
Common Myths About Extended Warranties
“It’s Just a Way for Companies to Make More Money”
This is one of the most common doubts people have. And yes, in some industries, extended warranties are overpriced and overhyped.
But in the world of prosthetics, it’s different.
A bionic hand is a high-use, high-impact medical device. The wear and tear it goes through is much more than what a gadget faces.
So offering long-term support isn’t just about profit — it’s about responsibility. At Robobionics, we price our extended warranties just enough to cover service costs, not as a way to earn extra.
We believe in care, not upselling.
“If It’s a Good Product, It Shouldn’t Need Repairs”
That’s a fair thought — and yes, good design does reduce problems. But every mechanical or electronic product is vulnerable to some level of wear, especially one used daily.
Even the best-built cars, phones, and machines need service over time. A bionic hand is no different.
The warranty doesn’t mean we expect things to break. It just means we’re prepared in case they do.
“I’ll Just Pay When Something Breaks”
This approach can work — but it’s risky.
Sometimes, one small part fails and affects others. What starts as a minor glitch can become a major repair. Costs pile up faster than expected.
Also, unexpected breakdowns come at the worst times — when you’re traveling, working, or attending something important. Having coverage means you’re never caught off-guard.
Think of it as a safety net you hope never to use — but are thankful for when needed.
Tips to Decide If You Need Extended Warranty
Think About Your Lifestyle
Do you use your bionic hand for long hours every day?
Do you live in a place with limited access to service centers?
Do you travel often or work in dynamic environments?
If yes, the extended warranty is likely worth it. It helps you stay protected without interruptions.
Look at Your Past Device Use
Have you had repairs done on earlier devices? Did parts wear out sooner than expected?
Your past experience is a great guide. If things needed frequent fixing before, extra coverage might make your life easier now.
Ask Yourself One Simple Question
Can you easily afford a large repair bill if something goes wrong?
If not, an extended warranty might actually save you money.
It’s like buying peace of mind in advance.
How We Keep Our Warranty Support Friendly
No Complicated Claims
You don’t have to fill long forms or wait weeks for a reply. Our support process is designed to be easy.
Call us. Tell us what’s wrong. We’ll guide you from there.
Most issues are diagnosed within 24 hours. If a physical repair is needed, we arrange it quickly.
We understand that a broken hand is not just a device issue — it affects your whole life. So we treat every repair like an emergency.
Friendly, Trained Technicians
Our support staff are not just engineers. They’re trained to talk with kindness and clarity.
They’ll never rush you or confuse you with technical terms. They explain things in plain language and make sure you feel comfortable.
Because we know that care matters just as much as technology.
Beyond Repairs: Why Support Matters Long-Term
Your Needs May Change
As your lifestyle evolves, so will your needs. You may start using new tools, playing different sports, or changing jobs.
Sometimes, your bionic hand needs minor adjustments to match these changes. Maybe a grip needs reprogramming or a socket needs reshaping.
Even if the device isn’t “broken,” it may need tuning. And having warranty coverage means these changes are easier to get done.
Long-Term Health and Comfort
Over time, your arm muscles or stump may change shape. This can affect how the hand fits or responds.
With warranty support, we help you adjust the fitting, padding, or sensor placement — so your hand always feels like it belongs to you.
This care is not always visible. But it makes a big difference in your comfort and confidence.
Real User Experience: Extended Warranty in Action
Priya’s Story
Priya is a young artist from Mumbai. She paints, sketches, and teaches art to children.
She bought a Grippy Bionic Hand with an extended 2-year warranty. She wasn’t sure if she needed it, but her parents insisted.
One year in, her thumb sensor started acting up. Her grip became unsteady, and she began to struggle with her brush strokes.
Because she had an extended warranty, the repair was free and fast. The part was replaced, and she was back to painting within a week.
She later told us, “I didn’t realise how much I rely on my hand until it stopped working for two days. That extended warranty was the best decision we made.”
Final Thoughts: Should You Pay for Extended Warranty?
There’s no single answer. It depends on you — your lifestyle, your usage, your budget, and how much you value uninterrupted freedom.
But here’s what we believe:
If your prosthetic is part of your everyday life…
If a sudden breakdown would slow you down or stress you out…
If you want long-term support, not just short-term savings…
Then yes, the extended warranty is worth every rupee.
It’s not just about fixing things. It’s about protecting your future, your comfort, and your confidence.
How to Get Yours Today
If you’ve already bought a Grippy™ Hand and are within your first year, contact us to add the extended warranty now.
If you’re buying soon, you can include it in your purchase.
Need help deciding? Book a call or demo with our team at robobionics.in/bookdemo
We’ll guide you with care — and make sure you choose what’s right for you.