Upgrade Path Pricing: When to Move to a Bionic System

Upgrade Path Pricing: When to Move to a Bionic System

Losing a hand changes everything. The way you eat, dress, work, or even shake someone’s hand — it all feels different. For many, the first step is using a simple mechanical hand. It’s affordable and helps get basic things done. But over time, you may start to wonder: Is it time for something more?

That’s where bionic systems come in. These high-tech hands can move with your thoughts. They can even let you feel what you’re holding. It’s a big step — and yes, it costs more. But when the time is right, it can completely change your life.

In this blog, we’ll walk you through everything you need to know about upgrading from a basic prosthetic to a bionic one. We’ll talk about when to consider the move, how upgrade path pricing works, what it really means for your wallet, and how to make the most of your investment.

Let’s begin with the basics.

Understanding the Journey: From Mechanical to Bionic

Why Most People Start with a Mechanical Hand

Mechanical hands are usually the first step after an amputation

Mechanical hands are usually the first step after an amputation. They’re simple, reliable, and don’t need batteries or sensors to work.

They often use a body-powered system — like a harness — that moves the hand when you move your shoulder or elbow. For many, this is a good starting point. It brings back some function and gives people the confidence to move forward.

But these hands can also feel limiting over time.

You can only do basic actions. You don’t get to control each finger. And there’s no feeling in the hand — so you’re always guessing how hard you’re gripping something.

The Limitations Begin to Show

After using a mechanical hand for a few months or years, most users start feeling the limits.

You want to do more. Hold a spoon with better grip. Use a phone without it slipping. Maybe even tie shoelaces or write with a pen.

That’s when you begin thinking: What if my hand could do more?

What Is a Bionic Hand?

A Hand That Thinks With You

A bionic hand is an advanced prosthetic that uses your own muscle signals to move. It’s powered by a battery and responds when your brain tells your muscles to move — just like a real hand.

You don’t have to press a button or pull a string. It listens to your body. And if the hand has tactile feedback (like Robobionics’ Sense of Touch™), you can even feel what you’re holding.

It’s not just smart — it’s life-changing.

Why It Feels So Natural

Bionic systems feel more natural because they’re connected to you. They don’t just sit on your arm. They become part of how you live.

You can control different grips — like pinching, holding, or resting — with your thoughts. This helps with everything from picking up coins to holding your child’s hand.

It’s not perfect yet, but it’s very close.

And for many people, it’s the closest thing to getting their hand back.

So, When Should You Upgrade?

It’s Different for Everyone

There’s no one “right” time to upgrade. Every person is different. Your needs, your job, your lifestyle — they all matter.

Some people are happy with mechanical hands for years. Others feel ready to upgrade within a few months. The key is to listen to yourself.

Are you struggling to do things that matter to you?

Do you feel held back by your current hand?

Then it may be time to think about a bionic upgrade.

Common Signs You’re Ready

  1. You want more precise control
  2. You’re tired of switching grips manually
  3. You’ve started avoiding activities because your current hand can’t keep up
  4. You want to feel more connected to your body
  5. You’re looking for a solution that helps in social settings too

If you nodded along to any of these, you’re probably closer to upgrading than you think.

The Cost Factor: What’s Holding You Back?

Why Most People Worry About Price

One of the biggest reasons people don’t switch to bionic hands is the price.

One of the biggest reasons people don’t switch to bionic hands is the price. And honestly? That’s fair.

Imported bionic hands can cost over ₹10 lakh.

That’s more than most people can even think of spending — especially for a medical device.

So people wait. Or they give up the idea completely.

But what if the price wasn’t so scary?

Breaking the Myth: Bionic Hands Don’t Have to Be Expensive

At Robobionics, we make bionic hands that cost a fraction of the global price. Our Grippy™ bionic hand starts at just ₹2.15 lakh.

That’s still an investment — but it’s an affordable one.

We build 60 of 64 parts right here in India. That cuts the cost down massively and keeps the quality high. Plus, we offer upgrades — which means you don’t always have to buy a whole new system from scratch.

This is where Upgrade Path Pricing comes in.

What Is Upgrade Path Pricing?

Think of It Like a Trade-In

Upgrade Path Pricing is our way of making bionic hands more reachable. It’s like when you trade in your old phone for a discount on a new one.

If you already have a Grippy Mech Hand or a Grippy Mech Finger, you don’t start from zero.

We offer a credit for your current device, and you only pay the difference to move to the bionic version.

This saves you money — and makes the journey smoother.

You Don’t Lose What You’ve Already Invested

When you buy your first prosthetic from Robobionics, you’re not stuck. You’re building a path.

You can upgrade step by step, depending on your needs and budget. Maybe you start with a Mech Finger. Then move to a Mech Hand. And later, when you’re ready, you move to a full bionic system.

It’s a ladder — not a leap.

And we’re with you every step of the way.

The Financial Benefits of Upgrading Over Time

Lower Total Costs

Instead of paying ₹3 lakh all at once

Instead of paying ₹3 lakh all at once, you can move up in smaller steps. Each step gives you more function, and each upgrade comes with credit for what you already have.

This keeps your overall cost lower and more manageable.

It’s easier to plan. Easier to afford. And much less stressful for families.

More Value for What You Spend

Each upgrade brings real change. It’s not just about fancy tech — it’s about your daily life.

When you upgrade to a bionic system, you’re not just buying a new hand. You’re buying freedom.

The ability to work better, live independently, and take control of your day.

That’s a return on investment you can feel.

Real-Life Example: How the Upgrade Path Helped Ravi

Starting Small, Dreaming Big

Ravi, a 27-year-old from Pune, lost his right hand in an accident. He started with a Grippy Mech Hand. It helped him get through college and start his first job.

But soon, he wanted more control. Typing was slow. Holding a phone was tricky. And he struggled to eat with one hand.

He talked to our team about upgrading.

A Smooth, Affordable Move to Bionic

Because Ravi had bought the Mech Hand from us, we offered him Upgrade Path Pricing.

Instead of ₹3 lakh, he paid only ₹1.5 lakh to get a Grippy Bionic Hand. His Mech Hand was credited towards the price.

Now, Ravi uses his Grippy Bionic Hand every day at work and home. He can type faster, hold tools, and even cook on his own.

He calls it “the best decision I ever made.”

What Makes a Good Time to Upgrade?

Life Changes Can Be a Signal

Sometimes, life tells you it’s time for an upgrade.

Maybe you’re starting a new job that requires more hand control. Or you’re getting married and want to feel confident on your big day. Maybe you’re becoming a parent, and you want to hold your baby securely.

These are not just moments — they’re milestones. And a bionic hand can help you meet them with strength and ease.

When life takes a step forward, your prosthetic should too.

When Repairs Start Adding Up

Mechanical hands are tough, but they have limits. Over time, they can wear out. Cables may snap. Parts may loosen. The grip may weaken.

If you find yourself repairing your mechanical hand often, it may be more cost-effective to upgrade than to keep fixing it.

With a bionic system, you get newer tech, better performance, and longer-lasting parts. That means fewer breakdowns and more time doing what you love.

How Much Does a Bionic Hand Really Cost?

Let’s Talk Numbers

At Robobionics, our Grippy Bionic Hand

At Robobionics, our Grippy Bionic Hand costs between ₹2.15 to ₹3 lakh, depending on the features you choose.

This includes the hand, the sensors, the fitting, and training to help you use it well. There are no surprise costs hidden later.

And if you already have a Mech Hand or Finger, we reduce the price through Upgrade Path Pricing. That can save you up to ₹50,000 or more, depending on your current device.

EMI and Support Options

We also work with prosthetic centers and partners to help with EMI (Equated Monthly Installments) and financing options.

That means you don’t have to pay everything upfront. You can spread the cost out over months, making it easier to manage.

We believe no one should miss out on better function because of money. That’s why we work hard to make our technology not just amazing — but also affordable.

What You Get with a Bionic Upgrade

Improved Grip and Movement

A bionic hand gives you better control over your fingers. Instead of one grip, you get multiple. You can hold a key, lift a glass, open a bag, or even scroll on a smartphone.

This helps in everyday tasks — the little things that make a big difference.

You don’t have to avoid actions. You don’t have to keep asking others for help. You take back your independence, one grip at a time.

Feeling Through Your Hand

Our Sense of Touch™ technology gives you feedback when you touch or hold something.

This means you can feel pressure or vibrations through the hand, helping you understand if you’re holding something too tightly or gently.

This isn’t just about function — it’s about confidence. You stop guessing and start knowing. That changes everything.

Lighter, More Natural Design

Grippy Bionic Hand is made to be light and comfortable. You can wear it all day without feeling tired or strained.

It’s also designed to look sleek and modern — not robotic or bulky. That matters when you’re at work, in public, or just living your life.

You feel proud wearing it, not self-conscious.

Will I Need to Learn How to Use It?

Yes — and That’s a Good Thing

Bionic systems are powerful. And like anything powerful, they take a little learning.

But don’t worry — we guide you at every step. Our training sessions help you understand how your muscles control the hand. You’ll learn how to switch grips, hold objects, and use the hand in real-life situations.

It’s a short learning curve, but it’s worth it.

Most users feel confident within days. Some within hours. And every session is done with care, patience, and full support.

Support Doesn’t Stop After Delivery

We don’t just hand over the device and say goodbye.

Our support team checks in regularly. If you need help, we’re just a phone call or message away. Whether it’s adjusting the fit, solving a technical issue, or guiding you on usage — we’re here.

Upgrading your hand should feel like a celebration, not a challenge. We make sure of that.

Can Kids Upgrade Too?

Yes, But With Special Care

Children grow fast — and so do their needs. A Mech Hand might work fine at age 8, but by age 12, they may be ready for more control.

We offer pediatric fittings and upgrades based on growth and comfort. Parents can choose smaller bionic systems and upgrade over time without wasting previous investment.

We also keep the training fun and friendly, often using games and our Gamified Rehabilitation App to help kids learn.

A child who feels in control of their body grows up more confident and independent. And we love being part of that journey.

How to Start Your Upgrade Journey

Step 1: Talk to Our Team

The first step is easy — just reach out.

You can book a free demo through our website at robobionics.in/bookdemo. We’ll listen to your story, understand your needs, and show you how our bionic systems work.

No pressure. No sales pitch. Just an honest conversation.

Step 2: Try Before You Decide

During the demo, you’ll get to experience what a bionic hand feels like. You can try different grips, see how it fits, and ask all your questions.

This is your time to explore.

If you decide to upgrade, we’ll help you with measurements, fitting, and pricing plans — including credit for any Robobionics device you already own.

Step 3: Fitting and Training

Once you decide to move forward, we schedule your fitting. Our team works with certified prosthetists to ensure the bionic hand fits perfectly.

After that, we begin training. This can happen in person or through video calls, depending on what’s comfortable for you.

You’ll never be alone in the process.

What Happens to My Old Device?

Don’t Worry, It’s Not Wasted

If you’re upgrading from a Grippy Mech Hand or Mech Finger, you don’t have to worry about it going to waste.

When you upgrade, we give you a trade-in value. This amount is deducted from your new bionic system’s cost. You’re not starting over — you’re building on what you already have.

This makes the upgrade smoother and more affordable.

Plus, we sometimes refurbish older devices and donate them to those in need. So your first hand may help someone else take their first step too.

You May Want to Keep It as a Backup

Some users choose to keep their older mechanical hand even after upgrading. That’s completely fine.

It can serve as a backup in case your bionic hand is charging or needs servicing. Since mechanical hands don’t use batteries, they’re great for emergencies or travel.

Either way, you have options — and we’ll help you choose what’s best for you.

How Bionic Hands Fit Into Real Life

Getting Through the Day with Ease

Imagine waking up, brushing your teeth, tying your shoelaces

Imagine waking up, brushing your teeth, tying your shoelaces, and pouring your tea — without thinking twice. That’s what a bionic hand offers: ease.

Tasks that used to take twice as long suddenly become simple again. You stop adjusting your life around your hand — and your hand starts adjusting to your life.

It’s more than a tool. It becomes part of your daily rhythm.

Confidence in Social Situations

One thing many people don’t talk about is how prosthetics affect your confidence.

A mechanical hand often draws attention. People may ask questions. Some may stare. And that can feel uncomfortable.

A sleek, responsive bionic hand changes that. It looks modern and moves naturally. You feel more comfortable shaking hands, meeting people, or speaking in public.

Confidence is quiet — but powerful. And a bionic upgrade often brings it back.

The Role of Emotions in the Upgrade Decision

It’s Not Just a Physical Change

Upgrading to a bionic system isn’t just a technical step. It’s an emotional one.

You’re making a decision to move forward, to reclaim more of your life, to invest in yourself. That can feel overwhelming, and it’s okay to take your time.

Many users tell us they felt nervous before the upgrade — and excited after. That shift is real, and we’re here to support you through it.

You Deserve to Feel Whole

Losing a hand can leave you feeling incomplete, even when you’ve adapted well.

Upgrading to a bionic hand doesn’t erase that loss, but it brings back control, precision, and freedom. That can restore a deep sense of self-worth.

You start doing more. Living more. Smiling more.

And sometimes, that’s the biggest upgrade of all.

Do I Need a Doctor’s Approval?

In Most Cases, Yes

Upgrading to a bionic hand involves medical evaluation — especially if this is your first time using a powered prosthetic.

We work with certified prosthetists and doctors to ensure the device fits your health needs and physical condition. This helps avoid discomfort and ensures long-term comfort.

If you’ve already been using a prosthetic, the process is faster. But we still do proper checks to ensure the upgrade is safe and right for you.

We Help With All the Paperwork

You don’t have to handle medical records or prescriptions alone.

Our team helps gather what’s needed. We coordinate with prosthetic centers, clinics, and doctors to make the process smooth and stress-free.

Your focus should be on healing and growing — not on forms and files.

How Long Does the Upgrade Take?

A Few Weeks, Not Months

Once you decide to upgrade, the process moves quickly. In most cases, we’re able to complete measurements, fittings, and delivery within 2–4 weeks.

Training can start immediately after that. You’ll be using your new bionic hand in no time.

We know this decision is exciting. That’s why we work hard to avoid delays.

We Keep You in the Loop

You’ll get regular updates throughout the process. You’ll know when your parts are ready, when your fitting is scheduled, and when your device is on the way.

We treat every upgrade with care — because we know it’s not just a product. It’s a piece of your life.

What About Maintenance?

Easy to Maintain, Built to Last

Grippy Bionic Hands are designed to be strong and reliable. Most users don’t need repairs for years, and small issues are easy to fix.

We provide a full warranty and servicing options. If something goes wrong, we’re just a call away.

And remember, with our locally made parts, replacements are faster and more affordable.

Regular Check-Ins Keep Things Smooth

Even when nothing’s wrong, we recommend occasional check-ins. These help ensure your hand is working perfectly, your grip is comfortable, and your fit is just right.

Think of it like a check-up for your hand — to keep everything running smoothly.

How Grippy™ Makes the Upgrade Worth It

Built in India, Made for India

Grippy™ isn’t just another bionic hand

Grippy™ isn’t just another bionic hand. It’s made right here in India, by a team that truly understands what Indian users need — durability, affordability, and performance in all conditions.

We’ve designed Grippy™ to handle Indian climates, different work settings, and everyday use without needing fragile imported parts. That means it works just as well in a village as it does in a city office.

You get world-class tech without the world-class price tag.

Sense of Touch™: What Sets It Apart

One of the most powerful features of Grippy™ is Sense of Touch™. This technology lets you feel what you’re holding through gentle vibrations and signals.

It’s not just about fancy tech. It helps you avoid dropping items, press just the right amount, and get real-time feedback — which most bionic hands still don’t offer, even the expensive ones.

This gives you a level of control and confidence that truly sets Grippy™ apart.

Upgrade Path Pricing: Step-by-Step Guide

Step 1: Your Current Device Is Assessed

If you already have a Robobionics product like the Grippy Mech Hand or Mech Finger, we’ll first check the condition and usage.

This is quick and usually done online or at one of our partner clinics. We make sure it’s still in working shape and eligible for upgrade credits.

Even if it’s slightly used or worn, it may still qualify.

Step 2: You Get an Instant Quote

Based on your current device, we calculate the discount you’ll get on your bionic system.

This amount is subtracted from the cost of your new hand. For many users, this brings the upgrade price down by ₹30,000 to ₹50,000.

We’ll also give you different pricing options based on features, so you can choose what suits you best.

Step 3: You Choose Your Plan

You can pay upfront, in parts, or through one of our EMI plans. We explain each clearly — no hidden costs, no pressure.

Once you decide, we begin work on your custom-fitted bionic hand.

Step 4: Fitting, Delivery, and Training

After measurements are taken, we begin assembling your device. Within a few weeks, we schedule the fitting, fine-tune the hand to your comfort, and begin the training.

You’ll learn how to use it naturally, in your own time, with our team by your side.

And just like that — you’re upgraded.

Who Should Not Rush Into a Bionic Upgrade?

If You’re Still Healing

If your amputation was recent, it’s wise to let your body heal fully before moving to a bionic system.

You may start with a soft cover or a Mech Hand first. Then, once your muscles are strong and your body is ready, you can upgrade.

Pushing too soon can cause discomfort or poor fit, so patience is key.

If Muscle Signals Are Weak

Bionic hands rely on your muscle signals to work. If those signals are weak or unclear, the device may not perform well.

We do a simple test to check this. If signals are too low, we may suggest starting with a BrawnBand (our muscle stimulator) to improve signal strength first.

Once the muscles are ready, we’ll guide you to the next step.

Can I Try Before I Buy?

Absolutely

We believe you should never have

We believe you should never have to guess what you’re paying for.

That’s why we offer full demos. You get to wear the hand, try different grips, and see how it fits your life.

Most people say, “I didn’t know it could feel this real.” That moment — when it clicks — is when the decision becomes clear.

The demo is free and available online or in person. You can book one anytime at robobionics.in/bookdemo

What Users Say After Upgrading

“I Can Write Again” – Neha, Teacher

Neha lost her right hand in a bus accident. As a teacher, writing was her life. With her mechanical hand, she could only manage simple tasks.

Upgrading to a Grippy Bionic Hand changed everything. Now she writes on the board, corrects papers, and holds chalk like she used to.

She told us, “I felt like a teacher again.”

“I Got My Job Back” – Anil, Electrician

Anil had to quit his job after his accident. His mechanical hand helped a little, but fine motor control was missing.

After upgrading, he returned to work. He handles tools, holds wires, and even climbs ladders with confidence.

“The bionic hand didn’t just fix my arm — it brought back my dignity,” he said.

These stories are not rare. They’re what keep us going.

Why We Made the Upgrade Path

Because Every Step Matters

We know that buying a bionic hand is not a small thing. For many families, it’s a once-in-a-lifetime investment.

We didn’t want that to be a wall. We wanted it to be a ladder.

So we created a system where every step counts. You can start small and still reach big. You never have to feel stuck.

This is our promise — that every user has a path forward.

Because Innovation Shouldn’t Be a Luxury

In many parts of the world, bionic hands are still seen as luxury items. We think that’s wrong.

If you’ve lost a hand, you deserve the best help technology can give — no matter where you live or how much you earn.

By making bionic hands in India, with local parts and local passion, we’ve brought the price down without cutting quality.

Because dignity should never be out of reach.

Final Thoughts: Should You Upgrade?

Only you can answer that. But here’s what we know:

If your current hand isn’t keeping up with your life…
If you’re ready for more freedom, control, and confidence…
If you’ve been dreaming of doing more, with ease…

Then maybe, it’s time.

You don’t have to take the leap all at once. We’ll walk with you. Step by step.

Start with a conversation. Book your free demo now at robobionics.in/bookdemo

Your next chapter might be just a grip away.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.