The Clinician’s Guide to Brain Adaptation in Prosthetic Fitting

The Clinician’s Guide to Brain Adaptation in Prosthetic Fitting

Fitting a prosthetic hand is more than just finding the right size or shape. It’s about helping someone rebuild their life—piece by piece, moment by moment. But beyond the physical fitting, there’s something even more important happening beneath the surface: the brain is learning how to work with the new limb.

This process, known as brain adaptation, is the quiet engine that powers successful prosthetic use. It’s what helps a person move their new hand, trust it, and feel like it’s truly theirs.

As a clinician, your understanding of how the brain adapts during prosthetic fitting can make all the difference. In this guide, we’ll walk you through the key principles, practical tips, and emotional insights that help turn a device into a part of someone’s body—and their identity.

Let’s begin with the brain itself.

Understanding the Brain’s Role in Prosthetic Fitting

The Brain Doesn’t Forget the Limb

When a person loses a limb

When a person loses a limb, the physical part may be gone, but the brain still holds on. The area of the brain responsible for controlling that limb doesn’t shut down. It stays active, waiting for something to control again.

This is why people often feel phantom sensations—the brain is still sending signals, even if there’s no hand to receive them.

As a clinician, understanding this is key. You’re not just fitting a hand. You’re connecting with a system that’s already wired to move and feel.

Neuroplasticity: The Brain’s Superpower

The brain’s ability to adapt is called neuroplasticity. This means it can form new connections, reassign functions, and even reshape itself based on new experiences.

After an amputation, neuroplasticity is what allows the brain to start working with a prosthetic. It doesn’t matter if the limb was lost recently or years ago—the brain is always ready to learn.

But this learning doesn’t happen on its own. It needs the right input, the right training, and the right emotional support.

And that’s where your role becomes so powerful.

Building Trust Between Brain and Bionic

First Impressions Matter

The first few sessions with a prosthetic are critical. They set the tone for how the user’s brain will begin to respond. If the experience feels frustrating or painful, the brain might associate the prosthetic with stress.

But if it feels safe, responsive, and intuitive—even just a little—the brain becomes open to change.

Your approach during this stage should focus on calm, patient, step-by-step exposure. Start simple. Let the user see small wins. Each success creates a small spark in the brain, encouraging it to build new neural pathways.

Feedback Fuels Learning

One reason prosthetic fitting can succeed or fail is the presence—or absence—of feedback. When the user can feel some sort of response, the brain takes notice.

Our Grippy™ hand, for instance, uses Sense of Touch™ technology to give tactile feedback. When users grip something, they feel it through vibrations or signals. This tells the brain, “You’re holding something. Adjust your pressure.”

This feedback loop is powerful. It speeds up learning and helps the brain treat the prosthetic as a real extension of the body.

If you’re working with a prosthetic that includes feedback, encourage your patients to focus on the sensation. Even small awareness can help build deeper connections in the brain.

Training That Speaks the Brain’s Language

Repetition Builds Pathways

Every time the user practices a movement with the prosthetic, they’re sending signals to the brain. And with every signal, the brain gets better at responding.

This is why repetition is one of the most important tools in neuroplastic training. Encourage your patients to use the prosthetic for daily tasks—holding a cup, turning a doorknob, brushing teeth.

These small, everyday actions do more than improve function. They train the brain to expect success.

But repetition without intention can become stale. The brain responds best when the task feels meaningful. This is why your guidance and emotional support matter just as much as the exercise itself.

Emotion Shapes Learning

Neuroscience shows that emotion plays a major role in how the brain learns. If a task brings joy, relief, or pride, the brain remembers it more deeply. That’s why small emotional victories—like zipping up a jacket for the first time—can leave a lasting impact.

When guiding users through their training, celebrate these moments. Let them feel proud. Their confidence doesn’t just lift their mood—it strengthens their brain’s adaptation.

On the other hand, negative experiences—like failure, shame, or confusion—can slow progress. Avoid rushing. Let users move at their own pace. Offer reassurance, not pressure.

In short, make the training experience as positive and human as possible. The brain will thank you.

Using Both Sides of the Brain

One lesser-known insight is the power of bilateral movement. When a person uses both hands together—even if one is a prosthetic—the brain activates shared pathways.

Encourage users to engage both arms in activities. Folding laundry, carrying a bag, or even clapping can stimulate brain activity in new and useful ways.

This is especially helpful in the early stages of learning, when the prosthetic side is still catching up.

The Clinician’s Role in Brain-Based Prosthetic Success

More Than a Mechanical Fit

As a clinician, your job is not just to adjust screws, wires, or sockets.

As a clinician, your job is not just to adjust screws, wires, or sockets. You’re helping rebuild the bridge between the brain and the body. You’re guiding someone through a process where every step—mental and physical—matters.

When you adjust the fit of the prosthetic, you’re shaping how it feels on the body. But when you explain, support, and encourage, you’re shaping how it feels in the brain.

A comfortable socket is important, but so is the user’s belief that they can use it. That belief is your most powerful tool.

Coaching, Not Just Treating

Think of yourself as a coach as much as a clinician. You are helping your user relearn how to move—but with a different tool and a different mindset.

This means being hands-on during training. Watch how they move. Listen to what they say. Are they frustrated? Are they scared? Are they unsure of what to do next?

Your guidance can calm that mental noise. Offer small corrections, not big ones. Praise effort, not perfection.

The goal is to build confidence while the brain is still learning. Each session with you is part of the rewiring process.

Matching Movement to Motivation

Everyone has a reason for wanting their prosthetic to work. Maybe they want to go back to work. Maybe they want to cook again. Maybe they just want to hold their child’s hand.

Find that reason. Talk about it. Make it part of their training.

If the training is tied to something meaningful, the brain will invest more in learning. Motivation makes the rewiring process stronger, faster, and more long-lasting.

Setting Expectations the Right Way

Managing expectations is part of successful adaptation. Some users expect the prosthetic to feel natural immediately. Others fear they will never learn to use it.

You can help by setting honest, hopeful expectations.

Let them know it takes time. Let them know it’s okay to struggle. But also let them know their brain is capable of amazing things.

Avoid language that sounds like limits. Instead, use phrases like “step-by-step,” “every brain learns differently,” or “your journey is your own.”

When the user feels supported, they try more. And when they try more, the brain builds faster.

Tools That Support Brain Engagement

Sensory Feedback as a Learning Aid

Not all prosthetics offer sensory feedback, but if yours does

Not all prosthetics offer sensory feedback, but if yours does, use it fully. Devices like Grippy™ are designed to mimic the feeling of touch through gentle signals. These signals help the brain feel involved again.

In early training, help the user understand what the feedback means. Ask questions like:

  • “Did you feel that grip?”
  • “Can you tell how hard you’re holding the object?”
  • “Does it feel natural to you?”

These conversations help the brain make stronger links between action and result. Feedback turns movement into understanding.

Visual Learning: Let Them See Their Progress

The brain loves visual cues. Let users watch their own hand movements in the mirror. This activates parts of the brain involved in motion planning and coordination.

Mirror therapy, where users imagine moving the prosthetic while watching their intact hand in a mirror, is also useful. It stimulates areas of the brain that had become quiet after amputation.

Simple video recordings of progress can also show them how far they’ve come. These reminders are powerful confidence boosters.

The Power of Guided Practice

Self-practice is important, but guided sessions—especially in the beginning—are where the biggest leaps happen.

During these sessions, correct errors gently. Encourage consistency. Focus on functional goals, not just isolated motions.

Even five minutes of focused, guided practice a day can make a big impact on brain rewiring. Encourage this habit and help users design realistic, achievable routines.

Long-Term Brain Engagement

The Brain’s Work Isn’t Done After Fitting

Brain adaptation doesn’t stop once the prosthetic feels “okay.

Brain adaptation doesn’t stop once the prosthetic feels “okay.” In fact, it continues for months—and sometimes years.

Over time, the brain starts refining its control. Movements become smoother, faster, and more automatic. Users begin to use the prosthetic without thinking. This is when it truly becomes part of their body image.

As a clinician, stay involved in this journey. Regular check-ins can help users improve further. You can tweak settings, update training goals, and provide fresh motivation.

The brain loves growth. Even if things are “working fine,” encourage users to push further.

When Things Stall

Sometimes, a user may stop improving. Movements plateau. Frustration sets in. This is a natural part of learning.

In these moments, go back to the basics. Reintroduce feedback. Switch up the routine. Explore new tasks or environments.

You can also try working with other specialists—such as occupational therapists or neurorehabilitation experts—to bring in new ideas and energy.

Remember: plateaus are not the end. They’re just pauses. The brain is still listening, even when progress slows.

Emotional Insight for Better Brain Engagement

Understanding the User’s Mindset

The brain and body are deeply connected—but so is the heart. When a user receives a prosthetic, they’re not just adjusting physically. They’re also navigating grief, loss, identity shifts, and sometimes fear. These emotional states can directly affect how the brain learns.

A calm, motivated mind is more open to new patterns. But a stressed, anxious, or overwhelmed mind can resist change. As a clinician, creating a safe and positive environment helps unlock the brain’s full potential.

Start each session by checking in emotionally. Even asking simple questions like “How are you feeling today?” or “Was anything hard this week?” can open up valuable insights. When the emotional side is supported, the brain finds it easier to adapt.

Rebuilding Self-Image With Each Session

Many users, especially after a traumatic loss, experience a change in how they see themselves. They might feel incomplete. They might avoid mirrors or withdraw from social settings.

Helping someone rebuild their body image is part of helping their brain adapt. Every successful movement, every task completed with the prosthetic, adds to their self-belief.

Mirror work, progress tracking, and daily tasks are not just exercises—they’re acts of personal restoration. They tell the brain: “This is you now. And you are whole.”

As a clinician, acknowledge and celebrate these shifts. They are as important as the physical ones.

From Device to Identity: The Final Stage of Adaptation

When the Prosthetic Becomes Part of the Person

In the early stages, the prosthetic feels like an external tool. The user thinks consciously about every move. They watch their hand, they double-check their grip, and they concentrate on coordination.

But something beautiful happens with time and repetition: the brain stops seeing the hand as “a device” and begins to accept it as “mine.”

This is what’s known as embodiment—when the brain fully integrates the prosthetic into the body’s map. Movements become automatic. Trust grows. The user stops thinking about using the hand and just uses it.

This is a major clinical milestone. And your consistent support, guidance, and technical skill all contribute to making it happen.

Supporting Continued Growth

Even after embodiment occurs, there’s always more to explore. Some users may want to expand their skillset—maybe cooking, driving, or typing. Others may want to return to a specific job or hobby.

This stage is about expansion. Encourage users to set new goals, however small. Suggest ways to challenge the brain—like using the hand in new situations, learning two-handed coordination, or increasing speed and control.

The brain thrives on variety and challenge. So don’t let success turn into a stopping point.

Lifelong Adaptation Is Possible

One of the biggest myths is that adaptation has a deadline. Some think if a user doesn’t master their prosthetic in a few months, they never will.

But the truth is: the brain remains flexible throughout life.

Users can return to training even years after a fitting. They can upgrade devices, relearn movements, and continue growing. There is no age limit or time barrier.

And as prosthetic technology improves, the opportunities for deeper brain integration grow with it.

The Robobionics Approach to Brain-Aware Prosthetics

Technology Designed With the Brain in Mind

At Robobionics, we’ve always believed that successful prosthetics

At Robobionics, we’ve always believed that successful prosthetics must do more than just move. They must connect—not only to muscles but to the brain itself.

That’s why Grippy™ is designed to respond naturally to myoelectric signals. It listens closely to the user’s intent, and moves accordingly. But more than that, it speaks back—through tactile feedback, grip control, and an intuitive experience that the brain can quickly understand.

This tight feedback loop helps users adapt faster. It tells the brain, “Yes, this is yours.”

Support Beyond the Fitting

We also provide clinicians with structured training programs, gamified rehab tools, and ongoing user support. Because we know that brain adaptation doesn’t stop at the clinic door.

We want our clinicians to feel empowered—technically and emotionally. And we want users to feel guided, not left behind.

If you’re working with one of our devices, we’re with you the whole way. If you’re new to our ecosystem, we invite you to see how a brain-aware prosthetic approach can transform your patient outcomes.

You’re not just fitting hands. You’re restoring lives.

Practical Strategies for Clinicians: Turning Insight into Action

Start With the Brain in Mind

Before you even begin the prosthetic fitting process, pause and consider the user’s brain readiness. Are they motivated? Do they understand that success isn’t only about mechanics—but mindset and patience too?

Prepare them for the journey. Share a simple explanation of brain adaptation. Let them know that learning to use a prosthetic is like learning a new language—a muscle language the brain must re-learn. When users understand this, they become more patient and persistent with themselves.

As a clinician, you set the tone. Your words and energy shape how open the brain becomes to change.

Create a Safe Space for Mistakes

Every brain learns by trial and error. Mistakes are part of the process. Yet many users feel discouraged when they drop things, move slowly, or feel clumsy.

Your job is to help them see these moments as normal and valuable. Remind them: each failed grip is teaching the brain what not to do—and that’s progress too.

Celebrate effort, not just results. Make sessions feel safe, calm, and judgment-free. This creates a brain-friendly environment that encourages learning.

Even using soft words like “let’s try again” instead of “you did that wrong” can make a big difference in how the brain responds.

Keep the Tasks Functional and Meaningful

Focusing on real-life tasks helps the brain connect movement with purpose. Instead of asking the user to just flex their hand back and forth for 15 minutes, give them a cup to pick up. Or have them try flipping a light switch. Or peeling a banana.

These simple, real-world tasks engage more of the brain. They involve planning, emotion, and coordination—which deepens the neural connections being formed.

Let the user choose some of the tasks too. When they feel connected to the outcome, the brain works harder to master the movement.

Use Visual and Verbal Reinforcement

The brain responds well to clear feedback. Use mirrors to help users watch their movements. Let them see the alignment of their hand, the speed of their grip, or the shape of their gesture.

You can also talk them through the movement. Say things like “Nice job keeping your wrist straight,” or “Let’s try a gentler grip this time.” These small nudges help the brain adjust in real-time.

Positive reinforcement is powerful. When the user hears that they’re doing well—even if it’s small progress—it releases dopamine in the brain. That boost encourages more learning and movement.

Build a Simple Daily Practice Plan

For long-term brain adaptation, consistency matters more than intensity. Encourage users to spend even 5 to 10 minutes a day practicing.

Help them create a short home routine that’s realistic, not overwhelming. A simple daily list might include:

  • Pick up a soft item
  • Hold a cup and move it to the table
  • Open and close the hand five times with focus
  • Try one activity using both hands

These small wins each day lead to big results over time. And they keep the brain engaged.

What the Future Holds for Brain-Based Prosthetics

Personalized Neural Training

As we learn more about brain patterns

As we learn more about brain patterns, we’ll be able to tailor prosthetic training to each user’s specific brain responses. In the future, we might even scan the brain to see how it’s adapting—and adjust the training plan accordingly.

At Robobionics, we’re exploring how to make this a reality. Our vision is not just to provide a prosthetic—but to build a fully adaptive experience that grows with the user and their brain.

AI and Machine Learning in Feedback

Artificial Intelligence is already helping improve how prosthetics respond. But in the future, it will help personalize how feedback is delivered based on a user’s speed, intention, or even mood.

Imagine a hand that adjusts its grip strength based on how focused the user is. Or an app that suggests a break when the brain shows signs of fatigue.

These innovations are coming. And they’ll make prosthetics smarter—not just in function, but in understanding the person behind the movement.

Expanding Clinical Education

We believe every clinician deserves access to brain-based prosthetic training. That’s why we’re developing new resources, tools, and workshops specifically for prosthetists, occupational therapists, and rehabilitation specialists.

If you’re interested in learning more, reach out to our clinical education team. We’d love to support your growth and give you the tools to change more lives.

Closing Thoughts: From Fit to Freedom

Every time you help someone put on a prosthetic hand, you’re doing more than fitting a device. You’re helping them write a new story—a story where they are not defined by what they lost, but by what they can now do.

You’re not just working with sockets and signals. You’re working with hope, identity, and the incredible power of the human brain to start again.

Remember, brain adaptation doesn’t require perfection. It requires patience. It requires purpose. And most of all, it requires someone like you—someone who sees the whole person, not just the limb.

At Robobionics, we’re proud to stand with you in this mission. Together, let’s make bionics feel natural, empowering, and full of possibility.

If you’re ready to explore how our brain-friendly prosthetics can support your patients, we invite you to book a demo or get in touch with our clinical support team:
https://www.robobionics.in/bookdemo

Thank you for being a part of the future of prosthetic care.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.