Step Count, Cadence, and Symmetry: Wearable KPIs Doctors Should Monitor

Step Count, Cadence, and Symmetry: Wearable KPIs Doctors Should Monitor

Step count, cadence, and symmetry may look like small numbers on a wearable device, but for people using lower-limb prosthetics, these numbers tell a deeper story. They show how safely a person moves, how steady they feel, and how well their prosthetic limb supports their daily life. For doctors, these wearable KPIs act like quiet signals that reveal progress long before bigger changes appear in the clinic.

A higher step count often shows growing confidence. A steady cadence reflects balance and rhythm. Good symmetry shows that the user is trusting their prosthetic limb instead of favoring one side. Each metric helps physicians understand real-world mobility in ways that simple clinic tests cannot.

This article explores how these KPIs work, why they matter, and how doctors can use them to guide better decisions in prosthetic care.

Understanding Step Count as a Clinical Signal

Why Step Count Matters in Prosthetic Care

Step count shows how much the user is actually moving in daily life.
It reflects not only strength and balance but also how confident they feel during ordinary tasks.
When step count rises, it often means the user is beginning to trust their body again.

For doctors, step count becomes a real-world measure of physical activity.
It shows whether the user is avoiding movement or actively rebuilding independence.
This helps guide safe decisions about therapy, energy demands, and mobility goals.

Even small changes in daily steps can show meaningful shifts in comfort and confidence.

How Low Step Count Reveals Hidden Problems

A sudden drop in step count often reveals discomfort, fear, or emotional fatigue.
Users may avoid walking because the socket is painful, the knee feels unstable, or the limb feels heavy.

Sometimes the problem is not physical at all.
Stress, sadness, or a recent scare can reduce movement without the user realizing it.
Step count becomes the quiet signal that says something deeper may need attention.

Doctors use these drops to look beyond the numbers and understand the whole person.

How Step Count Shows Recovery Over Time

As the user gets stronger, their daily steps usually rise slowly and steadily.
This upward trend shows that walking is becoming less tiring and more natural.

These improvements may be too small to see inside the clinic.
But wearables capture them in everyday life, where movement truly happens.
Doctors rely on these long-term patterns to shape therapy plans and adjust prosthetic components.

A rising step count often marks a turning point in emotional readiness as well.

How Step Count Supports Goal Setting

Goals become clearer when doctors understand how many steps the user takes each day.
A very low count shows that early goals must be small and gentle.
A higher count shows the user is ready for more challenging tasks.

These goals help users stay motivated.
They can see their steps rising each week, giving them a sense of progress.
This makes rehab feel more personal, hopeful, and achievable.

Step count becomes a simple yet powerful way to guide ambition safely.

Understanding Cadence and Why It Matters

What Cadence Reveals About Comfort

Cadence shows how many steps a person takes in a minute.

Cadence shows how many steps a person takes in a minute.
A smooth, steady cadence shows that the user feels safe and balanced with their prosthetic limb.

When cadence becomes uneven or slow, it often means something is interrupting this comfort.
The user may hesitate during each step, adjust their posture, or fear losing balance.
These small pauses lower cadence and signal deeper issues.

Doctors study cadence to understand how secure the user feels while walking.

How Cadence Reflects Rhythm and Balance

Walking is a rhythm.
When the user’s steps follow a natural pattern, movement feels easy and controlled.

A steady cadence shows this rhythm is intact.
An irregular cadence shows the rhythm is disrupted, often by pain, fear, or misalignment.

These changes appear even before the user says something feels wrong.
Cadence helps doctors catch subtle balance issues early, making rehab more effective.

Rhythm becomes a window into real-world safety.

How Cadence Shows Physical Endurance

As muscles get stronger and the prosthetic becomes more familiar, cadence naturally increases.
A higher cadence shows better endurance and stronger control over each step.

When cadence falls as the day goes on, it may show fatigue or mechanical strain.
Doctors use this information to design therapy that builds stamina in a safe and gradual way.

Cadence becomes a way to measure how long the user can walk before tiring.

How Cadence Helps Reveal Emotional State

People who feel confident and hopeful tend to walk with steadier, livelier steps.
People who feel nervous or stressed often move more cautiously and slowly.

Cadence captures these emotional shifts clearly.
A drop may show that the user is troubled, even if they do not speak about it.
An increase may show renewed confidence or joy.

Doctors use cadence to understand how emotions shape movement.

Understanding Symmetry and Its Clinical Importance

What Symmetry Shows About Trust

Symmetry shows how evenly the user loads their sound limb and their prosthetic limb.
Good symmetry means the user trusts the prosthetic side with real weight and real movement.

Poor symmetry means the user is protecting that side, often without noticing.
They may rely heavily on the sound limb, creating long-term strain and imbalance.
This protection slows recovery and increases injury risk.

Symmetry becomes a marker of trust — physical and emotional.

How Asymmetry Reveals Pain

When something hurts — even slightly — the body shifts its weight away from discomfort.
This creates uneven steps, shortened stride, and reduced loading on the prosthetic side.

These patterns appear clearly in symmetry measurements.
Even mild pressure issues, subtle skin irritation, or loose sockets can cause asymmetry.

Doctors use symmetry to detect early signs of pain long before it becomes serious.

How Symmetry Predicts Long-Term Health

Poor symmetry increases stress on the spine, hips, and sound limb.
Over years, this can lead to injury or chronic pain.

When doctors see improving symmetry, they know the user is moving toward safer long-term health.
It shows the prosthesis is supporting the body correctly.
It also means the user is developing confidence in each step.

Symmetry protects the user’s future mobility.

How Symmetry Helps Guide Prosthetic Adjustments

When symmetry is poor, prosthetic alignment may need attention.
The foot may be angled slightly too far inward or outward.
The knee may swing too quickly or slowly.
The socket may shift during weight bearing.

These small mechanical issues often appear first as asymmetric walking.
By correcting them, doctors restore comfort, confidence, and gait stability.

Symmetry becomes a valuable clinical signal for precision adjustments.

How Wearable Devices Capture These KPIs

Why Wearables Offer a Clearer Picture of Daily Life

In the clinic, people often walk differently

In the clinic, people often walk differently because they know they are being observed.
They may push harder for a short test or feel nervous about being judged.

Wearables remove this pressure.
They capture movement in the user’s natural environment — at home, at work, or in the community.
This gives doctors accurate insight into how the user truly moves every day.

Because wearables record thousands of steps, the data becomes rich, honest, and meaningful.

How Continuous Data Shows Real Patterns

A single walk test shows just a moment in time.
But wearables track the user’s movement across the entire day.

This shows when step count rises or falls, when cadence changes, and when symmetry improves.
It reveals whether progress is steady, fluctuating, or stalled.

Doctors use these patterns to spot trends that may not appear during a brief clinic visit.

Continuous data tells the story of real progress.

How Wearables Capture Micro-Changes

Tiny changes — like increasing 200 steps per day or adding one step per minute of cadence — can signal major victories.
These changes are often too small to notice through observation alone.

Wearables pick them up with precision.
They help doctors celebrate progress early, even when improvements feel invisible to the user.
They also catch declines at the earliest stages, allowing quick intervention.

Micro-changes often show the heart of recovery.

How Wearables Help With Personalized Planning

Each user has their own pace, history, fears, and strengths.
Wearable data helps doctors build plans that match these personal realities.

If step count rises quickly, rehab can progress faster.
If cadence stays low, balance training may be needed.
If symmetry improves suddenly, it may mean an alignment change was successful.

Personalized plans feel safer, more achievable, and more encouraging for the user.

How Doctors Interpret Step Count in Clinical Practice

How Step Count Shows Readiness for New Activities

When users begin walking more each day, it often means they feel confident enough to explore new challenges.
Doctors watch for steady rises in step count to introduce tasks like stairs, slopes, or longer walking sessions.

If step count drops, it may be too early to add complexity.
The body or emotions may need more time to adjust.

This makes step count a gentle guide for pacing progress.

How Step Count Reflects Motivation

Movement rises when users feel hopeful and motivated.
A growing step count often shows rising excitement about recovery.
It may even signal growing interest in returning to previous hobbies or routines.

A drop in step count may show discouragement or fatigue.
Doctors use these signals to offer support and adjust goals to keep the user motivated.

Step count becomes a conversation starter about emotional well-being.

How Step Count Supports Return-to-Work Decisions

Work may require long days and steady movement.
Step count helps doctors understand whether the user has enough stamina.

If the user consistently reaches healthy step counts, they may be ready for more active work tasks.
If step count remains low, part-time or modified duties may be safer.

These decisions protect users from burnout and build confidence gradually.

How Step Count Helps Prevent Sedentary Patterns

A low step count across weeks may show that the user is becoming less active.
This can lead to weight gain, muscle weakness, and emotional strain.

Doctors can use these numbers to start early conversations about healthy routines.
Gentle encouragement can help the user re-engage with movement in a safe way.

Step count becomes a protective tool for long-term health.

How Doctors Interpret Cadence in Clinical Practice

How Cadence Shows Walking Confidence

Cadence rises naturally

Cadence rises naturally when the user feels safe and comfortable.
When steps flow together without hesitation, cadence becomes smooth and predictable.
This steady pace shows the user trusts their prosthetic limb and feels balanced on both sides.

If cadence becomes uneven or slow, it often means the user is unsure about each step.
They may feel that the limb is not responding the way they expect, or that their posture feels unstable.
Doctors use these subtle shifts to understand how secure the user feels inside their body.

Cadence reveals confidence even more clearly than spoken words.

How Cadence Helps Identify Gait Deviations

Changes in cadence often signal early deviations in gait.
An uneven step pattern may show the user is swinging the leg too far, shortening stride, or leaning to compensate for discomfort.

These deviations may not be visible to the user, but cadence picks them up instantly.
A drop may show a new compensation pattern forming.
A sudden rise may reflect a breakthrough in balance and rhythm.

Doctors rely on cadence to catch these shifts before they create long-term habits.

How Cadence Helps Evaluate Energy Use

Walking takes effort, especially for new prosthetic users.
If cadence drops sharply during the day, it may show that the user is becoming fatigued too quickly.

Fatigue can come from weak muscles, a heavy prosthetic limb, or emotional stress.
It may also show that the user is overexerting themselves at certain times of the day.

By monitoring cadence fluctuations, doctors can create pacing strategies that protect both safety and stamina.
This makes daily life feel lighter and more manageable for the user.

How Cadence Supports Rehab Timing

Every rehab program has its own rhythm.
Users improve in stages, and cadence helps show where they are in that cycle.

A stable cadence shows the user is ready for more challenging activities, such as faster walking, controlled turns, or outdoor paths.
A drop in cadence signals that the user needs time to build strength or rediscover confidence.

This helps doctors avoid pushing too fast or holding back too much.
Cadence quietly shapes the pace of recovery.

How Doctors Interpret Symmetry in Clinical Practice

How Symmetry Reveals True Limb Confidence

When a user loads both limbs evenly, it shows deep trust in the prosthetic side.
This trust is essential for long-term health because it prevents overuse of the sound limb.

When symmetry is poor, it often means the user is unsure about placing full weight on the prosthetic side.
They may fear pain, instability, or loss of balance.

Doctors use symmetry data to understand whether the prosthesis feels like a natural extension of the body.
If symmetry improves, it means confidence is growing beneath the surface.

How Symmetry Helps Detect Alignment Issues

Even small changes in alignment can shift weight distribution dramatically.
A slightly rotated foot, a tilted socket, or a misaligned knee can make the user favor one side without noticing.

Asymmetry shows up immediately in wearable data.
It reveals uneven step lengths, uneven stance times, and uneven weight distribution.

Doctors can use these early signs to adjust alignment before discomfort grows.
These adjustments often lead to instant improvements in comfort and stability.

How Symmetry Supports Sound Limb Protection

The sound limb carries extra stress when symmetry is poor.
This can lead to knee pain, hip strain, or long-term joint issues.

Wearable symmetry data helps doctors ensure the sound limb is not doing too much work.
When symmetry improves, it means the user is moving in a safer, more balanced way.

This protects the user’s future mobility and reduces the risk of overuse injuries.

How Symmetry Guides Therapy Interventions

Therapists use symmetry patterns to design precise training plans.
If the user loads the prosthetic limb too lightly, therapy focuses on weight-bearing and side-to-side stability.
If the sound limb is overloaded, therapy helps reduce reliance on that side.

Symmetry drives these decisions with clarity.
It makes rehab more accurate and more personal.

Using Wearable KPIs to Shape Rehabilitation

How Step Count Shapes Daily Activity Plans

Step count helps doctors determine how active the user is across the day.
If steps are low, a gentle activity plan may help the user build confidence.
If steps are high but uneven, pacing strategies may protect against fatigue.

Doctors use step count patterns to recommend safe daily routines — not too much, not too little.
This keeps the user active without overwhelming them.

Over time, step count becomes a daily guide for sustainable movement.

How Cadence Shapes Strength and Balance Training

When cadence remains slow or uneven, specific exercises can help rebuild rhythm.
Strength work for the hips, core, and pelvic muscles often improves cadence dramatically.
Balance training also makes stepping more consistent and controlled.

Wearables help doctors see how cadence changes after each training period.
If cadence rises after strengthening, the plan is working.
If cadence stays low, the user may need more targeted work.

Cadence turns therapy from guesswork into precision.

How Symmetry Shapes Gait Retraining

Symmetry issues are common early in rehab.
Wearable data helps therapists understand exactly where the imbalance lies.

If the user spends too little time on the prosthetic limb, training may include controlled weight shifts, walking with feedback, or functional tasks like stepping sideways.
If the sound limb is overused, therapy may include strengthening of the prosthetic side and alignment adjustments.

Symmetry-guided retraining creates safer, more natural gait patterns.

How Wearable KPIs Support Emotional Coaching

Movement improves faster when users feel supported emotionally.
Wearable KPIs help doctors see when a person is discouraged, hesitant, or anxious.

A drop in step count may show fear.
A decline in cadence may show sadness or fatigue.
A shift in symmetry may show stress or insecurity.

These clues help doctors open gentle conversations about emotional challenges.
This makes recovery more compassionate and more human.

How Wearable KPIs Help Prevent Falls

How Step Count Shows Fall Avoidance

Users often reduce their daily steps

Users often reduce their daily steps after a fall or near-fall.
Even if they don’t mention it, their wearable data shows they are avoiding movement.

Doctors monitor step count to understand how fear shapes daily activity.
A drop may signal a hidden fall risk that needs attention.

Early support helps prevent future accidents and rebuild trust.

How Cadence Reveals Instability

Instability often shows up first as slowing cadence.
When stepping feels risky, the user walks more cautiously, reducing their pace.

A drop in cadence may show joint weakness, poor alignment, or trouble with the knee or foot mechanism.
It may also reveal declining balance.

This helps doctors intervene early with stability training or component adjustments.

How Symmetry Helps Predict Falls

Uneven loading makes falls more likely.
When the user relies too heavily on one side, they become unsteady during turns or when stepping on uneven surfaces.

Wearables show these asymmetric patterns clearly.
Doctors use this information to correct gait early and prevent dangerous situations.

Balanced gait is safer gait.

How Combined KPIs Give a Full Risk Profile

Step count, cadence, and symmetry together create a complete picture of fall risk.
A decline in all three signals serious instability.
A change in just one signals a smaller but still important risk.

Doctors rely on this combined view to design fall-prevention plans that are proactive rather than reactive.
This protects the user’s long-term safety.

Wearable KPIs and Long-Term Prosthetic Success

How KPIs Guide Annual Prosthetic Reviews

Prosthetic needs shift every year as the user’s body changes.
Wearable KPIs help doctors see how these changes affect movement.

A slow drop in cadence or symmetry over months may show the socket is loosening or alignment is drifting.
A rise in step count may show that the user has outgrown their current foot or knee.

KPIs ensure the prosthesis evolves with the user.

How KPIs Predict Component Upgrade Needs

When users begin moving more, they often need components that can support higher activity.
A steady rise in cadence and symmetry may show they’re ready for a more dynamic foot or a microprocessor knee.

KPIs provide clear evidence for recommending advanced technology.
They help match components to real activity level.

How KPIs Support Healthy Aging

As users age, their movement patterns naturally shift.
Wearables help doctors track these changes gently and accurately.

A gradual decline in symmetry may show weakening muscles.
A drop in cadence may show fatigue or joint stiffness.
These insights help doctors adjust therapy and keep users active.

Aging becomes smoother with clear data to guide choices.

How KPIs Strengthen User Independence

People feel more empowered when they see their own progress.
Wearable KPIs give them real numbers that reflect their everyday triumphs.

A rising step count shows stronger confidence.
A smoother cadence shows improving rhythm.
Better symmetry shows deeper trust in the prosthetic limb.

These small wins help users stay motivated for life.

Using Wearable KPIs to Guide Prosthetic Adjustments

How Step Count Reveals Fit Issues

A drop in daily steps can signal that the prosthesis no longer feels comfortable.
The user may avoid movement because the socket rubs, the limb feels heavy, or the suspension feels insecure.
These discomforts show up in behavior long before a clinic visit.

When doctors see step count declining over days or weeks, it tells them to investigate fit.
Even when users do not describe pain clearly, numbers show the story.
Adjusting the socket or suspension often restores comfort and step count together.

Step count becomes a reliable way to identify fit problems early.

How Cadence Shows Knee and Foot Performance

Changes in cadence often reflect how well the prosthetic foot or knee responds during walking.
If the knee swings too slowly or too quickly, cadence becomes irregular.
If the foot lacks proper energy return, steps become heavier and slower.

Doctors use cadence to understand whether components are supporting the user’s rhythm.
If cadence improves after adjusting the foot stiffness or knee timing, it confirms the alignment is moving in the right direction.

Cadence becomes a guide for fine-tuning performance.

How Symmetry Exposes Alignment Shifts

Alignment changes can be subtle and difficult to see by eye.
Even small rotations or angling of the foot can pull the body out of balance.

Wearable symmetry data shows these shifts with clarity.
When one side consistently bears more weight or takes longer steps, it reveals that alignment needs correction.
After adjustments, symmetry often improves immediately.

Symmetry helps doctors protect the body from long-term strain.

How Combined KPIs Improve Component Selection

When step count, cadence, and symmetry all rise together, it shows the user is thriving with their prosthetic setup.
When one metric drops sharply, it shows the component may not be meeting their needs.

Doctors rely on these combined signals to recommend advanced feet, knees, or suspension systems.
These upgrades become guided by proof, not guesswork.

Wearables create a more accurate and compassionate decision-making process.

The Emotional Layer Behind Wearable KPIs

How Step Count Reflects Mood and Motivation

People walk more when they feel hopeful

People walk more when they feel hopeful, supported, and motivated.
A rising step count often signals joy, stronger self-belief, or pride in progress.

When step count drops, it may reflect sadness, stress, or discouragement.
The user may stay indoors more or avoid activities they once enjoyed.
These emotional shifts appear clearly in their movement patterns.

Doctors use step count as a gentle indicator of emotional well-being.
It helps them open caring conversations that support the user beyond physical training.

How Cadence Reveals Internal Tension

When a user is tense, worried, or overwhelmed, their cadence slows.
They move more cautiously, take shorter steps, and hold more tension in their body.

This tension can come from fear of falling, worry about pain, or stress in daily life.
Cadence shows these emotional signals long before the user says anything aloud.

By noticing these changes, doctors can offer reassurance and adjust therapy to meet emotional needs.
This creates a safer, more comforting recovery environment.

How Symmetry Shows Hidden Fear

When users fear loading the prosthetic limb, they naturally shift weight to the sound limb.
This protectiveness shows up clearly in symmetry data.

Sometimes the user doesn’t realize they are avoiding the prosthetic side.
Wearables reveal these hidden fears and help doctors gently address them.
This may involve confidence-building exercises or adjusting the prosthesis to feel more stable.

Symmetry becomes a reflection of trust — and trust takes time to grow.

How Wearable KPIs Build User Confidence

As users see their own numbers improve, it strengthens their belief in their ability to walk safely and confidently.
A rising cadence or a steady symmetry score becomes proof that recovery is happening.
These small wins create emotional momentum that supports long-term success.

Wearables turn recovery into a story the user can see, understand, and celebrate.

How Wearable KPIs Support Return-to-Community Mobility

How Step Count Helps Prepare for Outdoor Walking

Community environments require consistent movement and steady endurance.
Wearables show how ready the user is by tracking whether their daily steps are rising.

If steps remain very low, outdoor walking may feel overwhelming.
If steps rise steadily, the user may be ready to explore parks, markets, and public spaces.

Doctors use step count trends to prepare the user for community challenges at the right time.

How Cadence Helps With Public Navigation

Crowded areas require quick reactions.
A controlled cadence means the user can adjust to people walking in different directions, narrow walkways, or sudden changes in pace.

If cadence remains low or inconsistent, community environments may stress the user.
Doctors can design training that builds quicker stepping and stronger balance.

Cadence becomes a sign that the user is ready for real-world mobility.

How Symmetry Supports Uneven Surfaces

Public spaces rarely offer perfect flooring.
Streets, ramps, bus platforms, and outdoor paths challenge the user’s balance.

Good symmetry helps the user manage these surfaces without leaning heavily to one side.
Poor symmetry increases the risk of stumbles and strains.

Wearable symmetry data helps doctors prepare the user for these environments safely.

How KPIs Reflect Community Confidence

Confidence in public spaces grows slowly.
When step count, cadence, and symmetry all rise during days spent outdoors, it shows the user is becoming more comfortable moving around others.

When any KPI drops, it may show anxiety, confusion, or overstimulation.
Doctors use these insights to pace community exposure in a supportive way.

KPIs reflect how deeply the user feels safe in the world beyond their home.

The Role of Wearable KPIs in Long-Term Health

How Step Count Supports Heart and Joint Health

Walking is the simplest and most powerful way to maintain heart and joint health.
Higher step counts show that the user is staying active and protecting their long-term mobility.

Low step counts may signal rising health risks like stiffness, weight gain, or weak muscles.
Doctors use this information to encourage gentle but steady activity.

Step count becomes a vital sign for lifelong health.

How Cadence Reflects Aging Changes

As people age, their cadence naturally slows.
Wearables help doctors track this shift carefully to understand whether it is normal aging or an early sign of decline.

If cadence drops sharply, it may show pain, weakness, or emotional worry.
A stable cadence shows aging is being managed well with the prosthesis.

This helps sustain safe movement for many years.

How Symmetry Protects the Sound Limb

Over time, uneven loading can strain the sound knee and hip.
This increases the risk of arthritis and joint pain.

Good symmetry spreads stress evenly across the body, reducing long-term wear.
Doctors use wearable symmetry data to ensure the sound limb remains protected.

Users move toward a healthier future when symmetry improves.

How KPIs Shape Lifelong Activity Plans

Wearables give doctors insight into how the user moves across different seasons of life.
They show when activity rises, when it slows, and when support is needed.

These patterns help doctors design long-term plans that match the user’s evolving needs.
Daily walking becomes a lifelong habit supported by real numbers.

KPIs guide mobility beyond rehabilitation into long-lasting independence.

Conclusion

Step count, cadence, and symmetry offer a simple but powerful window into the lives of lower-limb prosthetic users.
They reflect how much the person moves, how steady they feel, and how confidently they trust their prosthetic limb.
These wearable KPIs help doctors make precise decisions that shape safer, smoother, and more meaningful recovery paths.

Step count reveals daily activity and emotional courage.
Cadence reflects balance, rhythm, and inner confidence.
Symmetry shows trust, comfort, and long-term health.
Together, they create a full picture of real-world mobility that clinic tests alone cannot provide.

At Robobionics, we believe every step matters.
Our mission is to build advanced, affordable prosthetic limbs that support natural movement, real independence, and a life filled with possibility.
By combining thoughtful design with compassionate care, we help users walk with confidence — step by step, day by day.

If you’d like to see how Robobionics can support better outcomes for your patients, you can always book a demo through our website.
We would be honored to walk this journey with you.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.