Sock, Liner, and Skin Care for Senior Prosthetic Comfort

Sock, Liner, and Skin Care for Senior Prosthetic Comfort

Comfort is everything. When you use a prosthetic limb, even the smallest detail can change how your day feels. A well-fitted prosthesis gives you confidence to walk, move, and live freely—but the real secret to lasting comfort lies in what’s underneath: your socks, your liners, and the care you give your skin.

For seniors, this becomes even more important. As skin becomes thinner and more sensitive with age, it needs extra attention to stay healthy. A little daily care can prevent irritation, protect your limb, and help your prosthesis feel like a natural part of your body.

At RoboBionics, we’ve worked with hundreds of seniors across India who share the same goal—to move with comfort and dignity every day. This guide will help you understand how to choose, use, and care for your prosthetic socks and liners, and how to keep your skin feeling good from morning to night.

How Socks, Liners, and Skin Care Work Together

The Connection Between the Three

Your prosthetic comfort depends on balance

Your prosthetic comfort depends on balance—between your limb, your liner, and your sock. Each layer has a role to play. Together, they protect your skin, manage pressure, and keep your prosthesis fitting just right.

Think of your liner as a soft cushion that hugs your limb. The sock adjusts that fit, filling any small gaps and controlling how your prosthesis feels throughout the day. And your skin? It’s the foundation that holds everything together.

When one of these layers isn’t cared for properly, the others suffer too. A damp sock, a dirty liner, or dry skin can turn comfort into discomfort. Keeping all three clean and cared for is the key to all-day ease.

Why Seniors Need Special Care

As we grow older, skin becomes thinner, drier, and less elastic. It loses some of its natural oil, which makes it easier to get irritated. For seniors using prosthetics, that means more chances of friction, redness, or sores.

Extra care doesn’t have to be complicated. It simply means being gentle, staying clean, and checking your skin regularly.

A good routine keeps you moving comfortably and helps prevent issues before they start.

The Role of Proper Fit

Even the best liner or sock won’t feel right if your prosthesis doesn’t fit well. A proper fit ensures even pressure and steady support, protecting your skin from unnecessary friction.

If you notice new pain, rubbing, or looseness, it’s important to visit your prosthetist. Sometimes, small changes in weight or swelling can affect your fit.

Remember—comfort starts with alignment. Your socks, liners, and skin care only work best when your prosthesis sits perfectly.

Understanding Prosthetic Socks

What Prosthetic Socks Do

Prosthetic socks might look simple, but they have a big job. They cushion your limb, absorb moisture, and adjust the space between your skin and socket.

They come in different thicknesses (called ply). Thicker socks fill more space if your limb volume changes during the day. Thinner ones help when you need a tighter fit.

By switching between socks, you can control how your prosthesis feels from morning to evening—when your limb naturally swells or shrinks a little.

Choosing the Right Material

Most prosthetic socks are made from cotton, wool, nylon, or modern blends. Each has its own feel and benefits.

Cotton feels soft and breathable, perfect for warm weather. Wool absorbs moisture without feeling damp, keeping your skin dry. Nylon or synthetic blends are durable and stretch easily, giving a snug fit.

If you have sensitive skin, try hypoallergenic materials. Your prosthetist can help you find the type that feels best against your skin.

How to Wear and Adjust Socks

Always smooth your prosthetic sock before putting on your liner or prosthesis. Wrinkles or folds can cause pressure points that irritate the skin.

If your prosthesis feels loose or heavy during the day, add a thin sock layer. If it feels tight, remove one.

This flexibility keeps your fit consistent. Adjusting your socks isn’t about perfection—it’s about comfort that changes with your body.

Cleaning and Caring for Your Socks

Your socks collect sweat and oils from your skin, so washing them daily is essential. Use mild soap and lukewarm water, and rinse thoroughly. Avoid harsh detergents that can dry the fabric.

After washing, air dry them completely before the next use. Never wear damp socks—they increase friction and can irritate the skin.

A clean sock is more than hygiene—it’s protection for your skin and your prosthesis.

Understanding Prosthetic Liners

What Liners Are and Why They Matter

A liner is the soft layer that sits directly against your skin. It cushions your limb, absorbs impact, and helps the prosthesis stay in place.

Most modern liners are made of silicone, gel, or thermoplastic elastomer. These materials are designed to feel smooth, reduce friction, and provide gentle compression.

For seniors, liners play a big role in preventing skin breakdown and keeping the prosthesis secure.

Silicone, Gel, and Soft Liners

Silicone liners are firm, durable, and give strong support. They’re ideal if you have an active lifestyle or use your prosthesis for longer periods.

Gel liners feel softer and provide excellent cushioning. They’re perfect for sensitive skin or for seniors who prefer a gentler fit.

Soft or thermoplastic liners are lightweight and flexible, making them easier to handle for those with reduced hand strength.

Choosing the right liner depends on your comfort needs and your daily activity.

How to Wear a Liner Properly

Before wearing your liner, make sure your skin is completely dry. Even a little moisture can cause slippage or discomfort.

Roll the liner onto your limb gently, rather than pulling it up. This helps remove air pockets and ensures smooth contact with your skin.

Once the liner is on, check for folds or trapped hairs, which can cause irritation or pain. Small details make a big difference in long-term comfort.

Cleaning and Maintenance

Your liner should be cleaned every day. Use mild soap and warm water to remove sweat and oils. Rinse thoroughly and let it air dry upside down on a clean towel.

Avoid strong cleaning chemicals—they can damage the material or leave residues that irritate your skin.

Once dry, inspect it for cracks, stickiness, or thinning. A worn liner can cause rubbing and should be replaced when it loses its shape or smoothness.

Keeping your liner clean is the simplest way to keep your prosthesis fresh and your skin healthy.

Skin Care for Prosthetic Users

Why Skin Health Matters

Your skin is your body’s first layer of protection

Your skin is your body’s first layer of protection. It faces constant pressure, friction, and heat from your prosthesis. Without proper care, it can easily become dry, sore, or infected.

Healthy skin keeps your prosthesis comfortable. When your skin is smooth, clean, and well-moisturized, your liner and sock can do their job properly.

Taking a few minutes each day for skin care is a simple investment that saves you from pain later.

Daily Cleaning Routine

Wash your residual limb every morning and night with mild, fragrance-free soap and warm water. Use your hands instead of rough cloths to avoid irritation.

After washing, dry gently with a soft towel. Pay attention to folds or areas where moisture may stay trapped.

Clean, dry skin is the foundation for comfort. It helps prevent rashes, odor, and bacterial growth that can make wearing a prosthesis unpleasant.

Moisturizing the Right Way

Moisturizer keeps your skin soft and prevents cracking, but timing is important. Apply it before bed instead of right before wearing your prosthesis.

That way, your skin absorbs it fully overnight and stays smooth without making the liner slippery in the morning.

Choose creams or lotions without alcohol or strong scents. If you’re unsure which to use, your prosthetist or dermatologist can recommend a gentle option.

Managing Sweat and Friction

Sweat is a common challenge, especially in warm weather. Moisture trapped inside the socket can lead to irritation or infections.

Use moisture-wicking socks or liners that allow air to circulate. Some liners are designed with special fabrics that keep the skin dry.

If sweating remains an issue, speak with your prosthetist—they may suggest antiperspirant sprays or breathable accessories made for prosthetic users.

Checking Your Skin Regularly

Look at your skin every day, especially after removing your prosthesis. Early signs of trouble include redness, blisters, bumps, or dry patches.

If you see any of these, give your limb time to rest and clean it thoroughly. If irritation continues for more than a few days, consult a professional.

Regular checking prevents small issues from turning into infections or sores.

Troubleshooting Skin Problems

Recognizing Early Signs of Irritation

The sooner you spot a skin issue, the easier it is to fix. Common early signs include redness, itching, or a warm feeling on your limb. These may mean your skin is reacting to friction, moisture, or pressure.

If you notice small blisters or areas of tenderness, remove your prosthesis and give your skin time to breathe. Sometimes, irritation comes from wearing the same sock thickness too long or from trapped sweat.

Most of these problems can be solved with rest, cleaning, and adjustments. But ignoring them can lead to deeper sores that take longer to heal.

When the Skin Becomes Too Dry

Dry skin cracks easily, especially under pressure. This can cause painful splits or scabs that make wearing your prosthesis uncomfortable.

To prevent this, keep your skin lightly moisturized every night. Use gentle, fragrance-free creams and massage them in small circles to help blood flow.

Avoid using lotions just before wearing your prosthesis. Moist skin can cause the liner to slide and create friction instead of cushion. Timing is everything—nighttime moisturizing is best.

Dealing with Sweating or Dampness

Seniors often notice more sweating under their prosthesis, especially during warmer months or activity. This can make the socket slippery and irritate the skin.

Change your socks if they feel damp, and clean your liner whenever you remove your prosthesis for a break. Some users find that wearing thinner socks or moisture-control fabrics helps keep the area cool.

If sweating remains excessive, ask your prosthetist about antiperspirant solutions designed for prosthetic use. Avoid regular sprays—they can damage liners or irritate skin.

Redness and Pressure Marks

A little redness is normal after removing your prosthesis—it should fade within 15 to 20 minutes. But if redness stays or turns into soreness, it’s a sign of uneven pressure.

This can happen when your liner shifts or when your prosthesis fit changes slightly. Try adjusting your sock thickness or check that your liner is smooth.

If redness becomes painful or develops blisters, contact your prosthetist for a fit check. It’s better to correct the cause early than to treat an injury later.

Itching and Skin Rashes

Itchy skin under the liner can result from sweat, soap residue, or fabric irritation. Wash your limb and liner thoroughly and ensure both are dry before wearing your prosthesis again.

Avoid scratching—it breaks the skin and increases infection risk. If itching continues, switch to a different soap or liner material.

Persistent rashes should always be examined by a professional, as they may be caused by allergies or bacteria.

Adjusting Liners and Socks for Daily Comfort

Managing Limb Volume Changes

Your residual limb naturally changes

Your residual limb naturally changes size throughout the day. It may be smaller in the morning and slightly larger by evening due to fluid movement.

This is where adjusting your socks becomes important. Adding or removing a thin layer keeps your prosthesis fitting snugly without pressure or looseness.

Listen to your body. If your prosthesis feels heavy or pulls downward, it might be too loose. If it feels tight or pinches, remove a layer. Comfort is your best guide.

Knowing When to Replace Liners or Socks

Over time, liners stretch and lose shape, while socks thin out or develop rough spots. Both can affect comfort and skin safety.

If your liner starts to feel sticky, cracked, or loose, it’s time to replace it. For socks, replace them when they no longer feel soft or when the elastic wears out.

Using worn accessories can lead to poor fit and friction, even if your prosthesis is perfect. Fresh materials always protect your skin better.

Layering for the Perfect Fit

Sometimes, one sock isn’t enough. You might need to combine thin and thick socks to achieve a balanced fit.

Start with a thinner sock and add another only if your limb feels too loose in the socket. Always keep the surface smooth—no folds or wrinkles.

Even small layering adjustments make a big difference in stability and comfort during movement.

Using Gel Pads or Cushions

For seniors who experience tenderness on certain spots, gel pads or soft cushions can provide relief. They add gentle support where your limb needs it most.

These pads fit between your liner and socket or replace extra sock layers. Ask your prosthetist before trying them to ensure they don’t affect alignment.

Proper placement of padding turns uneven pressure into comfort that lasts all day.

Daily Habits for Long-Term Comfort

Keeping Everything Clean

Cleanliness is the foundation of comfort. Wash your skin, liner, and socks daily. This routine prevents bacteria, odor, and irritation from building up.

Always rinse thoroughly and dry completely before wearing your prosthesis again. Moisture trapped anywhere is the enemy of healthy skin.

Keeping your gear fresh doesn’t just feel better—it extends its life and keeps you safe.

Allowing Skin to Breathe

Your skin needs air to stay strong. Each day, spend some time without your prosthesis to let your limb breathe.

Resting for even 15 minutes gives your skin a chance to recover from pressure and moisture.

During this time, elevate your leg slightly to improve circulation. This small pause helps prevent swelling and irritation.

Using the Right Cleaning Tools

Avoid using harsh scrubs or rough towels on your residual limb. Instead, use your hands or a soft cloth to wash.

Choose soaps with neutral pH and without perfume. Harsh ingredients can strip natural oils and lead to dryness or itching.

If you clean your liner with a cloth, use one reserved only for that purpose. Keeping cleaning tools separate prevents cross-contamination.

Staying Hydrated and Eating Well

Healthy skin begins inside your body. Drink plenty of water throughout the day to keep your skin soft and elastic.

Foods rich in vitamins A, C, and E—like fruits, vegetables, and nuts—help your skin heal faster and stay strong.

A balanced diet supports everything from muscle strength to circulation, both of which help your prosthesis feel better each day.

Rest and Movement Balance

Too much sitting can lead to stiffness; too much movement without rest can cause friction. Find balance by alternating gentle motion with short breaks.

When resting, remove your prosthesis to let your skin relax. When active, make sure your liner and socks fit smoothly to prevent rubbing.

Comfort comes from listening to your body’s signals and respecting its rhythm.

Nighttime Skin and Prosthetic Care

Evening Cleaning Routine

Your skin and prosthesis need care before bed just as much as in the morning.

Remove your prosthesis gently and wash your limb with warm water and mild soap. Rinse and dry it well, especially in areas that sweat more.

Clean your liner and socks too, so they’re fresh for the next morning. A clean routine every night prevents odor and irritation.

Nighttime Moisturizing

Before you sleep, apply a gentle moisturizer to your residual limb. Massage it in with soft circular motions to boost circulation.

Avoid heavy, oily creams that may block pores. Choose light, breathable moisturizers that absorb easily.

Let your skin rest uncovered for a while to allow air circulation before covering it with light fabric if needed.

Relaxation Before Sleep

Stress affects your skin too. A calm mind helps your body recover overnight.

Before bed, take a few slow breaths or stretch your shoulders and legs lightly. This releases tension and improves blood flow to your limb.

Better relaxation leads to healthier skin and deeper, more peaceful sleep.

Checking Skin Before Bed

Just before turning in, take a final look at your limb. Any new redness or spots should be noted. Early detection helps you care for issues before they worsen.

If your skin feels sore or hot, rest without the prosthesis and allow it to recover overnight. You can use a soft compression sock if mild swelling appears.

Small steps at night protect your comfort in the morning.

Long-Term Care and Professional Support

Building a Routine That Works

Consistency is the secret

Consistency is the secret. A few minutes of daily cleaning, moisturizing, and checking your fit will keep your skin and prosthesis healthy for years.

Once you find what works—stick to it. A simple, regular habit always outperforms complicated routines you can’t sustain.

This daily rhythm turns maintenance into second nature, making every day smoother.

Regular Prosthetist Visits

Even if everything feels fine, regular checkups are essential. Your prosthetist can spot fit or material issues before they cause problems.

They may also recommend new liners or updated materials that suit your skin better as your body changes with time.

Think of these visits as preventive care for comfort and confidence.

Replacing Parts on Time

Worn liners or socks can undo all your hard work. Replace them as soon as they start feeling loose, sticky, or rough.

Old materials can harbor bacteria or cause friction burns. A fresh replacement ensures a comfortable and hygienic fit.

Investing in replacements saves you from discomfort later—it’s part of caring for yourself.

Adapting to Seasonal Changes

Weather can change how your skin behaves. In humid months, focus on cleanliness and dryness. In colder weather, emphasize moisture and warmth.

Adjust your socks, liners, and care products to match the season. Small changes keep your comfort steady all year long.

Your prosthetist can guide you on seasonal adjustments specific to your material type and daily routine.

Partnering with RoboBionics for Ongoing Care

At RoboBionics, we understand that comfort is more than design—it’s daily life. That’s why our prosthetics are built for smooth interaction with your skin, liners, and socks.

We support seniors through personalized fittings, follow-ups, and expert advice on long-term care. Our goal is to make every step, every moment, as comfortable as possible.

When your skin feels good, your confidence grows—and that’s where true independence begins.

If you’d like personalized advice or want to explore advanced prosthetic solutions designed for seniors, you can book a demo with our experts at robobionics.in/bookdemo.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.