Getting a bionic or mechanical hand is a life-changing moment. But like anything made with care and technology, it also needs upkeep.
Over time, even the best prosthetics need repairs. Maybe a wire comes loose. Maybe a grip feels weak. Or maybe the socket just needs a little adjustment after months of use.
And when that happens, you shouldn’t have to wait weeks. You shouldn’t have to travel far, make dozens of calls, or go without your hand for days.
That’s why repair and maintenance hubs matter so much.
This guide will show you which cities in India offer fast, reliable service for prosthetic repairs. We’ll explain how RoboBionics manages turnaround time, how our support policies work, and what you can expect when you send your device in.
We’ll also walk you through preventive care, spare part logistics, and what to do in an emergency—so your hand keeps up with your life, not the other way around.
Let’s dive in.
How Maintenance Works at RoboBionics
The Core Idea: Fast, Fair, and Hassle-Free
We built our maintenance system around one simple idea—you shouldn’t lose function just because something breaks.
Your prosthetic is part of your daily life. It helps you work, cook, drive, and live on your terms. So when something goes wrong, it needs to be fixed fast and fixed right.
Our process is designed to be quick, simple, and transparent. Whether you’re in a big city or a small town, we make sure support is just a call or message away.
We track every device with a unique ID, so we know what version you have, when it was fitted, and what parts might be due for replacement. That way, you never have to explain everything from scratch.
Local Hubs, Trained Technicians
To make sure help is always nearby, we’ve set up repair and service hubs in key cities across India.
Each hub is staffed with trained technicians who understand the Grippy™ system inside and out. These are not third-party repair agents—they’re part of our extended team, trained by RoboBionics.
We currently have active hubs in:
- Pune (our HQ and fastest turnaround zone)
- Delhi NCR
- Mumbai
- Bengaluru
- Chennai
- Hyderabad
- Kolkata
- Guwahati
If you’re outside these cities, we can guide you to the nearest partner clinic or help arrange a pickup and drop for your device through courier or field visit, depending on the issue.
Common Maintenance and Repair Scenarios
Battery and Charging Issues
This is one of the most common things we get calls about.
Over time, just like your phone, your prosthetic’s battery may lose some strength. Maybe it doesn’t hold charge as long, or takes longer to charge.
Sometimes it’s not the battery, but the charging port or cable. These are small issues, but they can affect your whole day.
At our hubs, we do a 15-minute battery health check and can usually swap in a fresh pack the same day.
For minor port issues, most fixes are done within an hour.
Socket Fit Adjustments
Your body changes. Muscle mass shifts. Skin tightens or loosens. And when that happens, the socket that once felt perfect might start feeling too tight or too loose.
You might feel pain near the edges. Or maybe the hand slips a bit more than before.
This doesn’t mean the hand is faulty—it just means your body needs a new fit.
We offer in-house socket reshaping and refitting, usually done in 1–2 visits. If you’re far from a hub, we guide you via video, and then arrange a pickup or send a fitting tech to your city if needed.
Grip Performance Drops
Sometimes the grip feels weaker. Or the fingers don’t close fully. This is usually due to wear and tear in internal actuators or tension cables.
Our standard grip test takes about 30 minutes. Once we know the issue, we either recalibrate the internal system or swap out specific modules.
You don’t have to replace the whole hand—just the part that needs care.
Most grip-related repairs are done in 24 to 48 hours.
Cosmetic Wear and Cover Damage
If you’ve chosen a silicone cosmetic cover, it may start to fade, tear, or loosen with heavy daily use—especially in hot or dusty environments.
We offer replacement covers in different tones and styles, made to match your original order.
We also offer tips to extend the life of cosmetic elements, like proper cleaning methods and safe storage.
This is a purely aesthetic fix and doesn’t affect functionality—but we know it matters to many users, so we handle it with care.
Firmware and Signal Calibration
Myoelectric sensors depend on clean, strong signals from your muscles.
Sometimes, signal strength weakens due to skin changes, sweat, or wear on the electrodes. In these cases, we recalibrate the system, update the firmware if needed, and test your muscle triggers again.
This process takes about 1–2 hours, and you’re fully involved in it—we’ll show you how to test signal strength and give real-time feedback.
This way, you can learn to spot signal issues early, before they affect function.
City-Wise Turnaround Times
Pune – Fastest Repairs and Full-Service Hub
Our Pune center is not just our headquarters—it’s also the best-equipped service hub for Grippy™ devices.
Since most components are designed and assembled here, our Pune users often benefit from same-day repairs. Simple adjustments, like battery replacements or minor socket reshaping, are usually handled within a couple of hours.
For more complex issues—such as actuator or sensor replacements—we offer a 24–48 hour turnaround, often with an optional overnight stay at our partner facility for patients coming from outside the city.
Pune is also where our R&D happens, which means if you’re testing a new grip or upgrading to a newer model, you’ll get early access and faster implementation here.
Delhi NCR – High Volume, Efficient Workflow
Delhi and the surrounding NCR region have become a major service point for RoboBionics, especially for government sector workers, students, and private-sector professionals.
We’ve streamlined the service process in clinics across South Delhi, Noida, and Gurgaon. Most basic repairs are completed within 1–2 working days.
Our technicians here are trained in both mechanical and myoelectric adjustments. We also keep spare parts stocked locally to avoid courier delays, especially for common fixes like charging ports and finger recalibration.
Appointments can be booked online, and we offer priority slots for those traveling in from other states.
Mumbai – Busy but Rapid Repairs
Mumbai is fast-paced, and our service center there is built to match that speed.
While walk-ins are welcome, we encourage users to schedule repair appointments so we can ensure same-day service whenever possible. Most socket adjustments and battery issues are resolved in under 4 hours.
Because many Mumbai users rely on their Grippy™ for work, we keep emergency service kits available at our Andheri and Navi Mumbai locations to reduce downtime.
We also offer mobile technician visits for those unable to travel—especially elderly users or those recovering from other medical issues.
Bengaluru – Tech-Savvy Support
Bengaluru is home to a growing number of bionic hand users, especially among IT professionals, students, and startup founders.
Our hub in Jayanagar has a fast turnaround process, where you can drop off your hand in the morning and often pick it up the same evening. If extra testing is needed, we return the device within 48 hours.
Bengaluru also has a dedicated diagnostics zone, where users can test their grip strength, sensor calibration, and signal responsiveness through guided software.
For tech-minded users who want deeper control over their device, this is the best city to explore advanced support.
Other Cities – Still Fast, with Added Coordination
In Chennai, Hyderabad, Kolkata, and Guwahati, repairs are coordinated through our partner clinics and support centers.
While these cities don’t yet host full fabrication labs, we stock most spare parts locally. In cases where advanced repair is required, devices are shipped to Pune via our express courier tie-up, with a total turnaround of 3–5 days including return delivery.
Users are kept informed at every step. We also offer loaner devices to select users whose repair may take longer than 72 hours, based on availability.
Emergency Repair Support
When You Need Urgent Help
Sometimes, a device stops working right before a big moment—a job interview, an exam, or an important trip. We understand how stressful that can be.
That’s why we offer a 24/7 emergency support line for existing users. If you’re facing a critical issue, our technician will guide you over a video call and attempt to troubleshoot the problem remotely.
In many cases, small resets or adjustments can be made without shipping the device.
If a physical fix is needed, we fast-track the process. Devices shipped under emergency priority are often fixed and returned within 48 hours. In high-priority cities, we also send out a technician when possible, especially in Delhi, Pune, and Mumbai.
What Qualifies as an Emergency
Emergency support is reserved for situations where the device becomes completely non-functional, or where failure could directly affect safety or livelihood.
For example, if the grip is stuck in a closed position and won’t release, or if the device stops responding entirely, we treat it as a critical case.
Loose sockets, mild grip inconsistencies, or cosmetic damage are usually scheduled for standard service slots to maintain fairness for all users.
We encourage users to keep their prosthetic clean and charged to avoid sudden failures, especially before travel or events.
Warranty and Replacement Policy
What Our Warranty Covers
All Grippy™ hands come with a 12-month standard warranty from the date of fitting. This covers manufacturing defects, software glitches, and internal part failures like actuators or boards.
During the warranty period, repairs are free. If a part needs to be replaced, there’s no charge for either the part or labor.
We also include up to two free socket adjustments within the first year, since it’s common for your limb shape to change slightly during the early months of use.
Silicone covers and cosmetic elements are covered for six months, depending on usage conditions.
What’s Not Covered
Damage due to water exposure, improper handling, third-party modifications, or physical accidents is not covered under standard warranty. However, in many cases, we still offer subsidized repairs to reduce the burden.
We strongly recommend avoiding exposure to high humidity, extreme heat, or sand, as these can interfere with electronic sensors.
Devices should also be stored in their case when not in use, especially during travel.
Replacement and Upgrade Support
If a user outgrows their Grippy™—due to age, muscle development, or lifestyle change—we offer upgrade options at a reduced price under our Returning User Program.
Devices that are more than 18 months old and beyond major repair may be eligible for trade-in discounts toward a newer model.
This keeps users up to date with the latest grip technology and ensures long-term use without constant repairs.
How Businesses and Clinics Can Build Smarter Prosthetic Support Systems
Turning Service into a Competitive Advantage
Most prosthetics companies focus heavily on product design—and rightly so. But what many overlook is that a great service system is just as important as a great prosthetic.
For clinics, distributors, and CSR partners working with prosthetic users, the quality of your aftercare defines your reputation.
Delays in repair, lack of spare parts, or poor communication can break the user’s trust—even if the device itself is world-class.
On the other hand, fast, thoughtful service builds loyalty, leads to stronger referrals, and positions your business as a true care partner—not just a provider.
Invest in Localized Micro-Hubs
If you’re running a prosthetic care center or working with a large patient base, consider building localized service micro-hubs within your region.
These don’t need to be full-fledged labs. They can be small service counters or rooms equipped with:
- Common replacement parts (batteries, electrodes, finger actuators)
- Diagnostic tools (signal testers, voltage meters, firmware tablets)
- A trained technician or support assistant
A hub like this can handle 60–70% of repair issues without shipping the device to a central lab. This saves cost, builds trust, and reduces service time from days to hours.
RoboBionics offers setup support and technician training for clinics interested in starting a certified micro-hub.
Add Service Contracts to Your Offering
If you’re a business or rehab center working with institutional buyers (such as hospitals, CSR donors, or corporate employers), offer annual service contracts as part of your package.
These contracts can include:
- 2 to 3 scheduled check-ups per year
- Priority repair turnaround within 48 hours
- Firmware upgrades and feature unlocks
- Cosmetic cover replacement once every 12 months
Not only does this create a recurring revenue stream for your business, but it also offers peace of mind to the user and buyer. They know their device is protected, and support is planned—not reactive.
Use Service Data to Guide Product Strategy
Every service request holds a story. Over time, these stories can reveal powerful trends.
If your clinic or brand is getting consistent complaints about grip strength, socket fit, or battery performance in specific regions or age groups, that’s not just a tech issue—it’s a product insight.
Track service data in simple dashboards. Look for:
- Most common failure types
- Time between fitting and first repair
- Regional differences in usage stress
- Parts with the highest replacement rates
Share these insights with your design or sales team. It helps improve future models, personalize support, and even create city-specific care guides.
At RoboBionics, we use this exact system to reduce repeat service requests and improve our products every quarter.
Make Repairs Part of the Sales Conversation
When customers come in to explore bionic hands, most focus on price, features, and looks. Very few ask about long-term support—until something breaks.
This is your opportunity to build trust early.
Explain how your repair process works, what support tools are available, and how quickly issues are resolved. Walk them through a real example of how a past user got help during an emergency.
This not only eases anxiety—it shows that you think long-term, and that their journey matters beyond the day of fitting.
Preventive Maintenance: Keeping Your Hand in Top Shape
Why Prevention Saves Time and Stress
Just like you service your bike or charge your phone regularly, your bionic hand needs simple, routine care. Most of the major issues we see could have been avoided with small, consistent habits. These habits don’t take much time, but they can add months—even years—to the life of your device.
Preventive maintenance is not about fear. It’s about freedom. When you take care of your hand, it keeps up with you, wherever life takes you.
Daily and Weekly Checks You Can Do
Every day, we recommend a quick wipe of the outer casing with a dry, soft cloth. This removes sweat, dust, and skin oils that can build up and affect grip performance.
Every few days, check the socket for signs of wear. If it starts to feel loose or uneven, let us know. Don’t wait until it hurts. Also, keep your charging cable clean and free from bends or tension.
Once a week, inspect the fingers and joints. If they start to move slower than usual, they may need recalibration or lubrication. Call us before trying anything yourself.
For myoelectric users, wiping the skin around your electrodes after long use can help reduce signal noise and keep the sensors clean.
Monthly Software Updates and Testing
Grippy™ hands receive occasional firmware updates, which are designed to improve grip control, battery usage, and sensor speed. We recommend checking for updates once a month using our support app or during your regular service call.
If you feel your grip isn’t responding the way it used to, don’t assume it’s a defect. Often, a quick update or calibration solves the issue within minutes.
User Training for Long-Term Use
Learning to Listen to the Hand
We train every user to understand how their hand sounds, moves, and feels—because small changes in those signals can tell you when maintenance is due.
If the hand makes a strange noise, gets warmer than usual, or shows inconsistent movement, that’s a sign something needs checking.
Over time, users become great at catching early signs before they grow into full problems. That’s how real confidence is built—not just from using the device, but from knowing how to care for it.
The First Month Is the Most Important
Most wear-and-tear patterns start in the first few weeks, when you’re still learning how to lift, grip, press, and use the device across different activities. We guide you during this phase with one-on-one training.
You’ll learn how to manage weight limits, swap out covers, and store your device safely. We also explain what causes battery fatigue and how to avoid damaging ports or connectors during daily use.
If you build the right habits early, your hand will stay strong and smooth for years.
Support App and Tracking Tools
The Grippy™ Companion App
We’ve built a simple mobile app that works as your pocket technician. It lets you monitor battery life, track usage hours, receive service reminders, and check your sensor calibration.
If something goes wrong, you can upload a short video, describe the issue, and raise a service request in less than a minute. Our team responds quickly, and we prioritize service based on urgency.
You’ll also receive updates about new grip modes, firmware releases, and user tips. The app is available on Android and iOS and is free for all registered users.
Service History and Performance Logs
Each device is tagged with a digital service ID. That means whenever you visit a clinic or send your hand for repair, we update your service history automatically.
This helps us predict when parts might need replacing, and helps you see how your usage is evolving over time.
You can also request a digital health report for your device any time. It’s a great way to track performance and plan maintenance before problems begin.
Book a Repair or Ask for Help
If you’re facing an issue with your Grippy™ hand—or if you just want a quick check-up—don’t wait.
Our team is ready to help, whether you’re in Pune, Delhi, Mumbai, or anywhere else in India. We’ll guide you step by step, from video support to in-clinic service or courier pickup.
Visit www.robobionics.in/repair or call our Care Team to schedule your service.
We also offer a free device health check every six months, just to make sure everything is working as it should.
Remember—repair is not a setback. It’s part of the journey. It means you’re using your hand, living your life, and pushing forward.
And we’re here to keep you going strong.