Prosthetic Foot Price Tiers: Basic, ESAR, Carbon—What to Choose

Prosthetic Foot Price Tiers: Basic, ESAR, Carbon—What to Choose

Losing a foot is more than just a physical change. It affects how you move, work, travel, and live every day. But thanks to modern prosthetics, many people are walking again—with strength, balance, and confidence.

One of the biggest questions people ask is: Which prosthetic foot is right for me—and how much will it cost?

There’s a wide range of prosthetic feet available today. Some are simple and low-cost. Others are advanced and built for high activity. Prices can start from just a few thousand rupees and go all the way up to a few lakh.

But picking the right one isn’t just about price. It’s about how you live your life. How active you are. What kind of ground you walk on. What you want your foot to do for you—today, and years from now.

This blog will help you understand the different types of prosthetic feet—basic, ESAR, and carbon fiber—and explain what you’re really paying for at each level. We’ll talk about the benefits, the trade-offs, and how to choose a foot that fits your body, your goals, and your budget.

Let’s begin by understanding the types.

Understanding the Types of Prosthetic Feet

What Makes One Prosthetic Foot Different from Another?

Not all prosthetic feet are the same

Not all prosthetic feet are the same. They might look similar on the outside, but how they behave when you walk, stand, or climb stairs is very different.

Some are built just for basic walking. Others are designed for more advanced movement—like running, hiking, or carrying heavy loads. And a few are built to feel as close to a real foot as possible, using spring-like materials that return energy with every step.

Your choice depends on your activity level, lifestyle, health, and comfort. It also depends on your budget.

Let’s look at the three main types—Basic Feet, ESAR Feet, and Carbon Fiber Feet—and how they compare.

Basic Prosthetic Feet

Basic feet are also called solid ankle cushioned heel (SACH) feet or single-axis feet. These are the most common, especially in low-resource settings or government hospitals.

They are made of solid materials, like rubber or plastic, with a simple internal structure. Some have a soft heel that compresses a little during walking.

They don’t have moving joints, and they don’t return energy when you push off the ground. That means walking can feel stiff or unnatural, especially on uneven surfaces.

But they are very affordable, easy to fit, and don’t require much maintenance. For someone who mostly stays indoors, walks short distances, or uses a walker, these can be a reliable choice.

They are also great for people who are still healing after surgery or are just starting with a prosthesis.

In India, basic feet may cost anywhere from ₹3,000 to ₹15,000, depending on the make and design.

What ESAR Means

ESAR stands for Energy Storing and Return. These feet are built to act more like a spring. When your foot hits the ground, they absorb some of that energy. And when you lift your foot, they release that energy to help push you forward.

This creates a smoother, more natural walking experience.

Most ESAR feet are made using flexible materials—often fiberglass or a mix of plastic and rubber. They don’t have motors or sensors, but they use smart shapes and materials to behave like a real foot.

These feet are good for active walkers, people who go outdoors often, and anyone who wants more control on slopes or stairs.

They are more expensive than basic feet, usually costing between ₹25,000 and ₹80,000 in India. But for many users, the comfort and freedom they offer make the cost worthwhile.

Carbon Fiber Feet: The High-Performance Option

Carbon fiber is one of the strongest and lightest materials in the world. When used in prosthetic feet, it gives both strength and energy return at the highest level.

Carbon fiber feet are a type of ESAR foot, but they’re in a class of their own. They’re made to handle running, sports, long-distance walking, and fast changes in direction.

Some designs include split toes, shock absorption, or curved shapes for sprinting. These features help users move more naturally and stay active for longer periods.

Because carbon fiber is expensive and the design is more advanced, these feet can cost anywhere from ₹1 lakh to ₹3 lakh or more, especially if imported.

But they are extremely durable, low-maintenance, and often last longer than other feet if used properly.

In India, some centers now offer locally assembled carbon feet that reduce the price while keeping performance high.

How Each Foot Type Feels in Real Life and Who It’s Best For

Living With a Basic Foot

A basic prosthetic foot

A basic prosthetic foot gives you the ability to stand, walk on flat surfaces, and carry out simple daily activities.

For someone who is new to prosthetics, a basic foot often acts as a good starting point. It’s stable and reliable. It allows you to focus on building strength and balance without too many complications.

But walking with a basic foot can sometimes feel mechanical. You may need to put more energy into each step, especially if you’re walking long distances.

Because it doesn’t flex or return energy, the foot doesn’t help propel you forward. This means that the more you walk, the more tired you feel.

Turning corners, walking uphill or downhill, or adjusting to uneven ground can be tough. You’ll need to rely more on your hips and upper body to stay balanced.

Still, for people who don’t walk much, or who use walking aids like crutches or walkers, a basic foot is a dependable and budget-friendly option.

In rural clinics, rehabilitation centers, and charitable prosthetic camps across India, these are the most commonly offered feet. They’re easy to repair, and spare parts are usually available locally.

If your main goal is to walk safely and steadily indoors, a basic foot may be all you need.

What It’s Like to Use an ESAR Foot

Switching to an ESAR foot is often a big change—for the better.

Many users describe their first steps with an ESAR foot as smoother, lighter, and more natural. That’s because the foot is working with you. It stores some of the energy from each step and gives it back when you lift off the ground.

This means walking feels less tiring. Over time, you may also notice that your walking speed improves and your gait looks more even.

You’ll likely find stairs easier to handle, and uneven paths won’t feel as challenging as they used to.

Some ESAR feet even come with a flexible toe design, so the toe bends slightly when you push off the ground. That small movement makes a big difference in comfort and balance.

While they still don’t offer powered movement, ESAR feet adapt better to your walking style and give you more freedom.

This makes them perfect for people who want to go out for walks, do chores, shop at the market, or even play light sports.

If you’ve been using a basic foot and feel limited, an ESAR foot can unlock a new level of movement.

Daily Life with a Carbon Fiber Foot

Carbon fiber feet feel like a high-performance machine under your body.

They are made for people who want to move fast, move freely, and do it all with maximum efficiency.

The foot responds quickly to your movement. When you shift your weight forward, the curved shape of the foot stores energy, then releases it with a spring-like push.

That push helps reduce strain on your other joints. You don’t have to use as much hip or core strength to walk at a good pace. The foot does part of the work for you.

This makes long walks, hikes, or even running more comfortable and sustainable. For athletes or very active individuals, this kind of foot can be life-changing.

Even for non-athletes, carbon fiber feet are a smart choice for people who want long-term durability and want to invest in a smoother walking experience.

Many users with demanding jobs—like factory workers, teachers, or field engineers—choose carbon fiber because it holds up to long hours of movement without wearing down.

The only catch? They’re expensive. And they need to be fitted carefully, because their stiffness and shape can feel harsh if not matched to your body weight and stride.

But when fitted right, carbon fiber feet offer a walking experience that’s very close to natural movement.

Cost Breakdown by Type: Initial Price, Maintenance, and Long-Term Value

The True Cost of a Basic Foot

At first glance, basic feet seem very affordable

At first glance, basic feet seem very affordable. Many start at around ₹3,000 and can go up to ₹15,000, depending on the material, shape, and the clinic or center providing it.

They are often covered by government schemes or NGOs. In fact, some state-run hospitals or charitable trusts provide them for free.

But the real cost is not just the price tag.

Over time, basic feet may wear down faster. Since they are made from rubber or plastic, constant use—especially on rough roads or dusty paths—can cause cracks, wear, or loss of cushioning.

Some users find themselves replacing their foot every 1 to 2 years, especially if they are active or walk on uneven ground.

Also, because they don’t return energy, your body ends up doing more work. This could lead to back pain, hip strain, or faster fatigue—adding to health costs down the line.

So while the initial cost is low, the long-term value may be limited if you need frequent replacements or struggle with discomfort.

What You’re Paying for with an ESAR Foot

ESAR feet sit in the middle tier—not just in price, but also in performance.

The starting price is around ₹25,000, with many high-quality models priced between ₹40,000 and ₹80,000 in India.

The cost reflects better design, materials, and a more natural walking experience.

These feet usually last longer—3 to 5 years with proper care. Their flexible design puts less pressure on your joints and reduces wear on your stump socket. That can mean fewer visits to the prosthetist for re-alignment or socket changes.

ESAR feet are also more customizable. You can choose from different stiffness levels, heel heights, and even foot shapes based on your lifestyle.

They don’t need charging or software updates, which keeps maintenance simple. Just regular check-ups and the occasional cleaning or bolt tightening.

Over time, the cost per year is lower compared to replacing a basic foot often. And most users report higher comfort and satisfaction—making it a good investment.

Why Carbon Fiber Feels Expensive—but Isn’t Always

Carbon fiber feet cost more. That’s a fact. Prices start around ₹1 lakh and can go beyond ₹3 lakh, especially for imported or sports-specific designs.

But here’s what you’re really paying for:

  • Ultra-light weight for easier walking
  • Maximum energy return for less fatigue
  • Strong material that resists wear and tear
  • Longer lifespan, often 5 to 7 years or more

This means fewer replacements and fewer prosthetic clinic visits over time.

If you’re someone who walks or stands a lot every day, the comfort and durability of carbon fiber can easily make up for the higher cost.

Some users even report that their walking improved so much with a carbon foot that they were able to reduce physio sessions and medication for joint pain—which adds up to more savings.

And with newer models being made in India or assembled with local support, the price of carbon fiber feet is slowly coming down.

For users who want to walk far, walk fast, and walk long, carbon fiber isn’t just a luxury—it’s a long-term tool for freedom.

How to Choose the Right Foot Based on Your Lifestyle, Health, and Budget

Start With Your Daily Routine

The first and most important thing to think about is how you live your daily life.

The first and most important thing to think about is how you live your daily life.

Are you someone who stays indoors most of the day? Or are you out and about—walking, shopping, commuting, or working on your feet?

If your routine mostly involves short walks around the house, sitting for long hours, or occasional outdoor movement, a basic foot might be enough.

But if you’re more active—climbing stairs, walking longer distances, doing housework, or going to the market daily—you may want something more supportive. In this case, an ESAR foot would serve you much better in the long run.

And if your lifestyle is physically demanding—if you work on your feet, love walking, or need to stay mobile for hours at a stretch—a carbon fiber foot will give you the performance and comfort to keep going, without feeling worn out.

Your Body Also Decides

Your body condition matters just as much as your lifestyle.

If you’re older, have diabetes, poor balance, or muscle weakness, then stability is key. A basic foot can offer that, but an ESAR foot may provide better shock absorption and reduce pressure on your joints.

If you’re younger, more active, or have strong upper body control, you’ll get more benefit from feet that help you walk faster with less energy. ESAR or carbon fiber feet work best in these cases.

Your weight also affects the foot type. Some feet have weight limits. Lightweight models may feel unstable for heavier users, while heavier models may feel too stiff for those with smaller builds.

That’s why it’s important to have your prosthetist assess your height, weight, stump shape, and walking ability before making a choice.

Think Beyond Just Today

It’s natural to focus on what you need right now. But your prosthetic foot isn’t just for today. It’s for tomorrow, next year, and the years after.

So ask yourself:

  • Will your routine change in the coming years?
  • Are you planning to return to work or school?
  • Do you want to travel more or be more active in the future?

If your answer to any of these is yes, then investing in a higher-tier foot now can actually save you from the hassle and cost of upgrading later.

Think of it like buying shoes. A cheap pair may work for a few weeks. But a good pair supports you for years—without blisters, back pain, or constant replacements.

Match It With Your Budget—But Plan Smart

Price is always an important factor. But it doesn’t need to limit you.

Many prosthetic centers in India offer EMI options, NGO support, and even health insurance reimbursements for certain foot types.

You can also explore government subsidies, or CSR-backed organizations that help sponsor devices for those in need.

At RoboBionics, we’ve helped users get fitted with ESAR and carbon feet by guiding them through the right channels—without pushing them beyond their budget.

We believe that you don’t have to choose between price and performance. With the right advice, you can find the best possible foot within your means.

Fitting, Training, and What to Expect After You Get Your New Foot

The Fitting Process: Getting the Right Match

Getting a prosthetic foot isn’t as simple as picking

Getting a prosthetic foot isn’t as simple as picking a size and putting it on. The process is detailed and personal.

It starts with a careful evaluation of your residual limb—its shape, size, skin condition, and how well it handles weight. Your prosthetist will also observe how you walk, how much balance you have, and what kind of movements feel comfortable for you.

Then comes the selection of the socket—the part that connects your stump to the prosthetic leg. This needs to be made with precision. Even the best foot won’t feel right if the socket doesn’t fit properly.

Once the foot and socket are aligned, your prosthetist adjusts the angle, height, and stiffness so that every part works in harmony.

This stage is important. A rushed fitting can lead to back pain, fatigue, and discomfort. But when done well, it sets you up for months—even years—of confident walking.

The First Steps: Learning to Walk Again

When you first walk with a new prosthetic foot, it feels different. Whether it’s basic, energy-storing, or carbon fiber, your body needs time to adjust.

With a basic foot, walking may feel flat but stable. With ESAR or carbon fiber, there’s often a springy feeling—like the foot is pushing you forward. That can feel strange at first, but becomes a huge help once you get used to it.

Your prosthetist or rehab therapist will guide you through training. You’ll practice standing, walking straight, turning, and climbing stairs. If you’re using an advanced foot, they may teach you how to shift your weight to get the best energy return.

Training takes a few days to a few weeks, depending on how active you are and how new the foot is to your body. Some people walk independently within days, while others take time to rebuild their strength and rhythm.

It’s normal to feel tired or awkward in the beginning. But every day, you get stronger—and more confident.

Adjustments and Real-Life Practice

Once you’re up and walking, the real test begins—using the foot in your daily routine.

You’ll go outside. Walk on uneven paths. Use it in wet conditions. Carry weight. Turn corners. Sit and stand repeatedly.

These are the moments when the quality of your foot really shows. A well-chosen foot won’t just help you walk—it will help you move naturally in every part of life.

In the first few weeks, you may go back to your clinic for small adjustments. The socket might need padding. The angle of the foot might need to be changed. These visits are a normal part of the process.

Over time, your confidence grows. You stop thinking about each step. Your movements become smoother. You start doing things you had once stopped trying.

That’s when you know the prosthetic foot isn’t just a device anymore—it’s become a part of you.

Support, Real Stories, and How RoboBionics Can Help

Why Support Matters After You Leave the Clinic

The journey doesn’t end when you get your prosthetic foot

The journey doesn’t end when you get your prosthetic foot. In many ways, it begins there.

You’ll have good days and challenging ones. Sometimes, your foot may feel stiff. Other times, your socket may need adjusting. You may even change how you walk as your muscles strengthen or as you lose weight.

That’s why regular follow-up is key.

Prosthetics are not just physical tools. They’re emotional ones too. They affect your confidence, comfort, and independence.

Ongoing support ensures you don’t have to figure things out alone. Whether it’s your first prosthesis or your fifth, having a team that understands your foot—and your journey—makes all the difference.

At RoboBionics, we keep in touch with our users long after fitting. We guide them through care, service, and upgrades. If something feels off, we’re just a call away.

You deserve care that continues.

Stories That Prove It’s Worth It

Let’s talk about some of the people we’ve met along the way.

There’s Anil, a 42-year-old bus conductor from Nagpur, who had been using a basic foot for nearly ten years. He walked with a limp, was often in pain, and thought that was just how it had to be.

When he switched to an energy-storing foot, everything changed. Within a few weeks, he was moving faster, standing longer, and ending his workdays without back pain. He told us, “I didn’t know walking could feel this easy.”

Then there’s Sanya, a 17-year-old student from Lucknow. She lost her leg in a train accident and had dreams of returning to school. Her first prosthetic foot was too rigid, and she avoided walking in front of others.

With the help of a locally supported carbon foot, she not only regained her stride—she started dancing again. She now performs in cultural events at her college.

These are not rare cases. Every month, we meet users from all walks of life—farmers, shopkeepers, students, athletes—each with their own story of recovery and resilience.

Their success isn’t because of the foot alone. It’s because they got the right foot for their lifestyle and had support throughout the journey.

What We Offer at RoboBionics

At RoboBionics, we do more than supply prosthetic limbs. We help people stand tall—literally and emotionally.

We guide every user through:

  • Choosing the right foot for their activity level and budget
  • Getting the best socket fit for comfort and control
  • Proper gait training and follow-up support
  • Affordable options, including financing and NGO referrals
  • Regular maintenance and upgrades, locally supported

Whether you’re looking for your first foot or thinking about upgrading, we’re here to help.

You don’t have to walk alone—not in the journey, and not on your prosthetic.

Ready to Take the First Step?

If you’re wondering which prosthetic foot is right for you, start with a conversation. We’ll listen to your story, understand your goals, and help you explore the options that make sense for you.

Book a demo or consultation today at:
www.robobionics.in/bookdemo

Every step forward is a step closer to freedom. Let’s take it together.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

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