Post-Op to First Fit: City-Wise Timelines, PT Partners, and Transport

Post-Op to First Fit: City-Wise Timelines, PT Partners, and Transport

Losing a limb is life-changing. But so is getting a new one.

At RoboBionics, we understand that the journey from surgery to wearing your first prosthetic is not just about healing—it’s about rebuilding life. That journey can feel confusing, long, and sometimes overwhelming. You may not know when to start rehab, where to go for physiotherapy, or how to reach your prosthetic center. And every city is different.

That’s why we wrote this guide. To give you a clear, simple roadmap.

In this article, we walk you through everything that happens after surgery until your first fitting of a RoboBionics prosthetic. We’ll break it down by city, show you what timeline to expect, introduce our PT (physiotherapy) partners, and help you plan your transport options if needed.

Whether you’re in Delhi or Pune, Mumbai or Guwahati—this guide is for you.

Let’s begin your journey, one step at a time.

Understanding the Recovery Timeline

The Healing Phase: What Happens After Amputation

The first few weeks after surgery are all about healing.

The first few weeks after surgery are all about healing.

This is when your body needs rest, your wound needs care, and your mind needs support. Most doctors recommend 4 to 6 weeks of recovery before you even think about prosthetics.

During this time, your stump (residual limb) will shrink and shape itself naturally. This is important because a good fit starts with a well-shaped limb.

You may feel pain, frustration, or even fear—but that’s normal. Your body is doing hard work. And so are you.

When to Start Thinking About Prosthetics

You don’t have to wait until you’re fully healed to start planning.

In fact, the earlier you connect with a prosthetics expert, the better. We at RoboBionics can guide you from the very beginning—helping you understand timelines, answering your questions, and preparing you mentally for what’s next.

By the 3rd or 4th week, most patients are ready to begin basic rehab and stump care.

This is also a good time to get in touch with us and schedule a demo.

Getting Medical Clearance for Prosthetic Use

Before your first fitting, you need your surgeon or physiatrist to confirm that your limb has healed properly.

They’ll check for infection, swelling, and skin readiness. Once they give the green light, you can officially begin the prosthetic process.

This usually happens around 6 to 8 weeks post-op, depending on your recovery and overall health.

City-Wise Timelines and Contact Points

Delhi NCR: Fast-Tracked Support and Top PTs

In Delhi, most patients can start rehab by week 3, and get their first fit by week 7 or 8.

We work closely with top physiotherapy partners in the region. These include specialized limb-loss rehab centers in South Delhi and Gurgaon.

Public transport is strong here—Metro access makes hospital visits easy. However, for fittings, many prefer private vehicles or cabs to ensure comfort.

We also offer doorstep fittings in some parts of NCR. Ask us if your area is covered.

Mumbai: Coastal Speed with a Caring Touch

Mumbai’s hospitals are fast-paced and experienced with post-op recovery.

Most amputees here begin rehab within 3 weeks, with fittings completed between weeks 6 to 8.

We’ve partnered with limb-focused PT clinics in Andheri, Dadar, and Navi Mumbai. These centers are experienced in preparing residual limbs for bionic use.

Train travel is tough for early-stage patients. We recommend Ola/Uber or an auto for shorter distances. For out-of-city patients, we help arrange local accommodation.

Pune: Personalised Care in a Growing Hub

Pune offers a balance between medical expertise and a slower pace of life.

Rehab usually begins in week 4, and patients are often ready for prosthetics by week 8. Recovery is slightly slower due to fewer high-volume centers.

We’re based in Pune, so you’ll get the fastest access to fittings and demos here.

Our PT partners are located in Aundh, Kothrud, and Viman Nagar. They offer one-on-one attention, which many patients love.

Local transport is limited in outer areas—private cabs work best here.

Bengaluru: Tech-Savvy and Patient-Friendly

Bengaluru has some of the best rehab centers in South India.

Here, recovery is usually fast—many people are ready for their first fit by week 6. Physiotherapy begins by week 3, and follow-up care is easily available.

We’ve teamed up with trusted PTs in Indiranagar, Jayanagar, and Whitefield.

Bengaluru traffic is a challenge, so always factor in buffer time for appointments. If needed, we help you find transport options or partner cabs.

Chennai: Warm Recovery, Gentle Care

In Chennai, post-op recovery is usually smooth, thanks to experienced surgeons and warm weather.

Rehab begins around week 3 or 4, and fittings are usually done between weeks 7 to 9.

We’re connected with physiotherapists near Adyar, Anna Nagar, and Tambaram. They specialize in myoelectric prosthetic prep and limb conditioning.

Auto-rickshaws are widely used, but we suggest AC cabs for comfort during hot months.

Kolkata: Heartfelt Help and Steady Progress

Kolkata’s prosthetic journey tends to be slightly slower but more community-driven.

Most patients begin therapy in week 4, with fittings happening between weeks 8 to 10.

Our PT partners are based in Salt Lake and South Kolkata. Many offer home visits during the early rehab phase.

Transport is easier in central areas—taxis and app-based cabs are popular. We also assist with low-cost lodging near PT centers for out-of-town visitors.

Hyderabad: Efficient and Affordable

Hyderabad has a growing number of good rehab centers with fair pricing.

Patients usually start PT in week 3, and move to fitting by week 7. Many private hospitals offer full recovery packages that include wound care and early rehab.

We’ve partnered with skilled PTs in Banjara Hills, Kukatpally, and Secunderabad.

Transport is usually easy here, with cabs and shared autos available across the city.

Guwahati: Slower Start, But We’re There

In Guwahati, the journey is a bit slower, but we make sure you’re never alone.

Rehab often starts in week 5, and fittings happen between weeks 9 to 11. This is due to fewer specialized centers.

We have growing partnerships with PTs in central Guwahati and nearby towns.

For transport, we help arrange pickup and drop for patients coming from outside the city. Lodging is also arranged on request.

Physical Therapy Partners Across India

Why PT Matters Before Your First Fit

Physical therapy is not just for after surgery.

Physical therapy is not just for after surgery.

It plays a big role before you get your bionic hand. PT helps reduce swelling, shape your limb, strengthen your muscles, and get you ready to use the prosthetic properly.

The stronger and more flexible your limb, the better your control over Grippy™.

We only work with PTs who understand the needs of amputees—especially those using myoelectric prosthetics like ours.

What to Expect in Your First Few PT Sessions

During early sessions, your therapist will teach you how to clean and care for your residual limb.

You’ll also learn simple exercises to move your elbow, shoulder, and fingers (if any). This helps maintain blood flow and builds muscle memory.

By week 3 or 4, your therapist will start introducing mirror therapy and muscle re-education. These are key for mastering Grippy’s movement patterns.

Our Trusted PT Partners in Major Cities

In Delhi, we work closely with the PhysioRehab Center in South Extension and MedRehab in Gurgaon. Both are well-known for upper-limb rehab.

In Mumbai, we recommend Motion Dynamics in Andheri and ReAble in Navi Mumbai. These clinics are led by experienced occupational therapists.

In Pune, our own partner clinics are located in Baner and Viman Nagar. They work hand-in-hand with our fitting team, so there’s no delay in transition.

Bangalore users are referred to LimbReady and HealMe Clinics—both known for high-tech rehab and one-on-one coaching.

In Chennai, we’ve teamed up with Restore Physio and WellMotion. They offer a calm, supportive space to train.

Kolkata residents are connected to FlexiCare PT and EastMotion Clinic. These teams offer home visits and are fluent in Bengali, which many find comforting.

In Hyderabad, we suggest ProMotion Clinics in Jubilee Hills and Rebuild Physio in Kukatpally. They work with modern tools like EMG sensors.

Guwahati patients can reach out to NorthEast Rehab in Dispur. It’s a small but trusted center that helps with early-stage recovery and fitting prep.

Transport Help for Appointments and Fittings

Getting to Your First Demo or Fitting

We know that transport can be a big hurdle, especially after surgery.

That’s why we do everything we can to make it easy. When you book a demo on our website, our team will first check your location and mobility level.

If you’re nearby, we might come to your home. If you’re far, we’ll help arrange a cab, train ticket, or even accommodation if needed.

We want your first experience with Grippy™ to be smooth, stress-free, and filled with hope.

RoboBionics Travel Support Services

We offer Transport Assistance for patients who are unable to travel on their own.

This includes:

  • Helping book cabs for clinic or hospital visits
  • Reimbursing transport costs for select patients in need
  • Arranging wheelchair-friendly vehicles if necessary
  • Offering online pre-consultation so you travel only when ready

All of this can be requested during your booking or call with our Care Team.

Tips for Travelling After Surgery

If you’re traveling for the first time after amputation, here are a few things that help:

Carry a soft pillow to support your residual limb. Wear loose clothes that don’t press against the surgery site. Avoid bumpy rides or buses, if possible.

Always travel with someone if you can, even for short visits. It reduces stress and gives peace of mind.

For longer travel (like coming from another state), we recommend train journeys in AC coaches or wheelchair-accessible seats in planes.

Let us know—we’ll guide you based on your city and condition.

Preparing for Your First Prosthetic Fit

What Happens at the First Fitting

Your first fitting is not just about trying on the hand.

Your first fitting is not just about trying on the hand.

It’s a moment of transformation. Emotionally and physically.

We start by checking the size and shape of your stump. Then, we align the socket and adjust the grip levels. You’ll learn how to wear, remove, and recharge the Grippy™.

We also test your muscle signals. These signals tell the hand what to do—open, close, hold, or pinch.

Don’t worry if it feels strange at first. That’s completely normal.

How to Get Ready Before You Come In

Here are some things to do before your first fitting:

  • Make sure your wound is fully healed
  • Keep your limb clean and dry
  • Do your rehab exercises regularly
  • Bring any old prosthetic or stump socks you have
  • Come with someone you trust—it’s a big day

And most importantly—come with an open mind.

This is the start of something new.

What If You’re Nervous or Unsure?

We get it. Meeting your new hand can be emotional.

That’s why our team takes extra time with you. We explain everything in simple words. We never rush.

You can ask as many questions as you want. You can try different grip levels. You can even take the hand off and put it back on a few times, just to feel confident.

We’re here with you at every step. From first fit to first hug.

From Fitting to Full Function: What Happens Next

The First Week With Your Prosthetic

Once you get your Grippy™, the first week is about getting used to it.

You’ll wear it for a few hours each day, slowly increasing your time. This helps your skin adjust to the socket and your brain to the signals.

Some days it’ll feel easy. Other days, not so much. That’s completely okay.

We’ll stay in touch during this week. You can call us anytime, and we’ll guide you through every little issue.

Adjusting the Fit and Comfort

After a few days, you might feel some pressure points or discomfort.

That’s normal. It just means your limb is settling into its new rhythm. We’ll call you in for a follow-up and make small changes to the socket if needed.

We also check your grip strength, battery levels, and signal consistency. Everything should feel just right—not too tight, not too loose.

Grippy™ is designed to grow with you, so small tweaks early on lead to big improvements later.

Beginning Your Functional Training

Once the fit feels right, we start functional training.

This is where you learn to use your hand in real life. Holding a spoon. Picking up your phone. Tying your shoelaces.

At first, it takes a lot of focus. But within a few weeks, it becomes natural.

Our PT partners guide you through these actions step by step. We also offer video sessions if you’re far away or unable to travel.

Training to Independence: Using Grippy™ with Confidence

Building Muscle Memory

Your prosthetic is powered by your own muscles.

Your prosthetic is powered by your own muscles.

That means the more you practice, the smoother it becomes. Over time, your brain learns what signals to send and when.

This is called muscle memory, and it’s the secret to making your hand feel like part of you.

We recommend 15–30 minutes of focused practice daily. It can be part of your routine—like brushing your teeth or making chai.

Emotional Adjustment and Mental Strength

Getting used to a bionic hand isn’t just physical—it’s emotional too.

Some users feel excitement. Others feel frustration. Many feel both, sometimes in the same day.

That’s why we don’t just fit you with a product. We walk this journey with you.

You’ll meet people like you. We host virtual meetups, one-on-one calls, and support groups where you can talk, share, and listen.

You’re not alone. And you don’t have to figure it out by yourself.

Setting New Personal Goals

Once you’re confident with basic tasks, we help you push your limits.

Want to ride a bike? Write with a pen? Cook for your family? Great. Let’s work toward that.

Every user has their own dreams. We build a custom plan to help you reach yours—with PT support, coaching, and regular feedback.

Grippy™ isn’t just about function. It’s about freedom.

City-Specific FAQs: What Users Often Ask

Delhi NCR: Can I Get a Home Demo?

Yes, we offer home demos in parts of Delhi, Noida, and Gurgaon.

If your area is far or not covered, we’ll arrange transport for you to the nearest center.

Mumbai: How Long Does Fitting Take?

Usually 1–2 days, including signal testing and socket alignment.

We recommend staying in the city for a full day after the fit in case any fine-tuning is needed.

Pune: Can I Get Support After Clinic Hours?

Yes! Being based in Pune, our team is available even after hours on WhatsApp or phone.

We also offer weekend follow-ups for working professionals.

Bengaluru: Will PT Sessions Be Covered in My Package?

Some rehab partners include PT in your full recovery plan. Others charge separately.

We’ll guide you on the best-value options based on your location and recovery needs.

Chennai: How Do I Maintain Grippy™ in Humid Weather?

We recommend wiping your Grippy™ with a soft cloth after use.

Avoid long outdoor use during extreme heat. Store it in a dry place when not in use.

Our Chennai team gives a care checklist during your fitting session.

Kolkata: Can I Bring a Family Member to the Demo?

Absolutely. In fact, we encourage it.

Having someone close by helps emotionally, and they can learn how to assist you in the early weeks.

Hyderabad: What If I Move Cities After My Fit?

No problem. Your Grippy™ comes with pan-India support.

We’ll connect you with PTs and service partners in your new city. You’ll also get virtual check-ins.

Guwahati: Can I Try Grippy™ Before Buying?

Yes. We offer trial fittings at our PT partner centers in Guwahati.

If you’re traveling in from outside the city, let us know—we’ll block a full-day session and arrange stay if needed.

Support After You Get Grippy™

Ongoing Follow-Ups

We don’t disappear after the first fit.

We don’t disappear after the first fit.

You’ll get regular check-ins from our Care Team—by phone, message, or video. We ask about comfort, usage, and mood.

These follow-ups are part of our commitment to your long-term success.

If needed, we schedule in-person adjustments or send a technician to you.

Repairs, Upgrades, and Service

Grippy™ is built to last. But like any device, it needs care.

If something doesn’t feel right—maybe a loose grip or battery issue—just let us know.

We offer quick repairs, easy upgrades, and doorstep service in most major cities.

You’ll also get a full service guide and warranty booklet during your first visit.

User Community and Celebrations

When you get Grippy™, you join a family.

We share user stories, host virtual meetups, and celebrate milestones—like someone cooking for the first time, or going back to work.

Your journey inspires others. And theirs inspires you.

Together, we make prosthetics more human. More hopeful. And full of life.

Your Journey, Step by Step

From Surgery to Strength—One Day at a Time

This journey isn’t just about getting a new hand.

This journey isn’t just about getting a new hand. It’s about getting your life back.

From the moment your surgery ends to the day you wear your first Grippy™, every step matters. And at RoboBionics, we’re with you through all of them.

We’ve walked this path with hundreds of people—young and old, from big cities and small towns, each with their own fears, hopes, and dreams.

And we’ve seen what happens when care meets technology, and when innovation meets real human need.

Lives change. Confidence returns. Families smile again.

Quick Recap of Your Road to Grippy™

  • Week 1–4: Healing and resting
  • Week 3–5: Begin PT and reach out to RoboBionics
  • Week 6–8: Get medical clearance, start fitting process
  • Week 8–10: First fit, signal testing, comfort adjustments
  • Week 10+: Functional training, daily use, new freedom

Each timeline may vary slightly based on your city, your recovery, and your unique needs—but the goal remains the same: to help you live life fully.

We offer transport help, PT partnerships, follow-up care, and emotional support along the way.

You are not alone.

Ready to Take the First Step?

Book Your Free Demo Today

If you or someone you love is preparing for a prosthetic, don’t wait.

Let’s talk. Let’s plan. Let’s help you move forward.

Book a free demo with RoboBionics now—just click the link below and pick a time that works for you.

Book a Demo Now →

Whether you’re in Delhi or Dibrugarh, Mumbai or Mangalore—Grippy™ is ready for you.

And so are we.

Your life doesn’t stop after amputation. It starts again—with hope, courage, and the right support.

Let’s build your future. One fit at a time.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.