Pediatric Prosthetic Referral Protocol: Timing, Growth, and Follow-Up for Clinicians

Pediatric Prosthetic Referral Protocol: Timing, Growth, and Follow-Up for Clinicians

Caring for a child who needs a prosthetic limb is different from caring for an adult. Children grow fast, adapt quickly, and need steady support from every clinician involved in their journey. The timing of referrals, the way you guide parents, and the way you watch for growth changes can shape the child’s entire experience with their prosthetic limb.

This guide gives clinicians a clear, gentle, and practical pathway to follow. It explains when to refer, how to plan for growth, and what kind of follow-up keeps the child safe and confident. The goal is simple: help you support each child with clarity, care, and a long-term view of their future mobility.

Understanding Pediatric Prosthetic Referral Pathways

Why Early Referral Matters

Children adjust to change faster than adults

Children adjust to change faster than adults, but they also need steady guidance because their bodies grow quickly and their emotions shift from moment to moment. When you refer a child early, you give them time to heal, learn, and build trust in the team around them. Parents also feel less anxious because they know what to expect at each step. Early involvement sets the tone for a smooth and confident journey with a prosthetic limb.

How Children Process Limb Loss

A child may not fully understand what limb loss means, but they feel the emotional weight through changes in their daily life. Simple tasks suddenly feel harder, and they look to adults for cues on how to respond. When clinicians communicate gently, the child picks up that they are safe and supported. This emotional comfort becomes the groundwork for how they accept a prosthetic limb later.

The Role of Parents in the Pathway

Parents are often overwhelmed by the sudden need to make decisions about their child’s future. When clinicians give clear explanations, parents feel more prepared and more able to support their child in everyday care. Their confidence becomes the child’s confidence, especially in the early months when habits and routines are still forming. A strong partnership with parents helps the entire pathway move with less stress and greater clarity.

Coordinating With Multidisciplinary Teams

Children benefit when all experts work together toward one clear goal. When doctors, prosthetists, therapists, and counselors stay aligned, the child experiences a unified and predictable pathway. This coordination prevents confusion and reduces unnecessary delays in healing or fitting. The child senses this harmony and feels less fearful of each new step in their journey.

Timing the First Prosthetic Referral in Children

Understanding Healing in Pediatric Patients

Children usually heal faster than adults because their bodies repair tissue quickly and respond well to early movement. This rapid healing can be helpful, but it also requires careful monitoring to make sure the limb is shaping well for the first socket. When clinicians watch closely during this stage, they can guide parents on small routines that help the limb prepare for comfortable prosthetic use. Early clarity prevents future discomfort and builds a stronger start for mobility.

When to Involve the Prosthetist

Early prosthetist involvement helps the child feel familiar with the process before the first fitting begins. Meeting the prosthetist early creates a friendly, safe environment for the child and helps parents understand how the device will work. This early connection also lets the prosthetist monitor limb shaping and healing, which makes the first socket more accurate. A child who feels supported early on adapts more naturally to wearing a prosthesis.

Balancing Medical Stability With Emotional Readiness

The first referral is not only about physical healing; it also depends on how ready the child feels emotionally. Some children show excitement about getting a new limb, while others feel scared or unsure. When clinicians take time to understand these emotions, they can time the referral in a way that supports both body and mind. A child who feels ready is more likely to trust the prosthesis and use it consistently.

Preparing the Family for the Journey Ahead

Families need clear, simple guidance so they know what to expect during fittings, training, and follow-up visits. When clinicians prepare them early, parents feel more capable and less stressed about the process. This preparation also helps families create supportive routines at home, which makes the child’s progress smoother. The more prepared the family is, the steadier the child’s recovery becomes.

How Growth Affects Prosthetic Planning

Understanding Growth-Driven Changes in Socket Fit

A child’s limb can change size and shape within months, which affects how the socket fits. When clinicians explain these changes early, parents understand why the prosthetic device needs frequent checks and adjustments. Regular monitoring helps prevent pressure spots or discomfort that can interrupt the child’s progress. Growth is natural, and when families know this, they stay calm during each adjustment phase.

Planning for Frequent Device Replacements

Children outgrow their prosthetic limbs just like they outgrow clothes and shoes. These regular changes are part of normal development, not a sign of problems with the device. When clinicians prepare parents for this early, they avoid feelings of frustration or surprise later on. Planning ahead allows families to budget their time and resources while keeping the child active and comfortable.

Balancing Stability and Flexibility in Component Choices

Prosthetic components for children must be strong enough for play and movement, yet flexible enough to allow natural growth patterns. When clinicians guide families through these decisions, they help find a balance that supports both safety and freedom. Children should feel free to explore, run, and participate in daily activities without constant worry about damaging the device. The right choice supports healthy movement and emotional well-being.

Helping Children Adapt to Changes Over Time

Every time the device changes, the child may need a short period to relearn balance or adjust to the new socket. When clinicians explain this gently, it helps parents offer better support and patience during this transition. Children adapt quickly, but they still need encouragement and reassurance. Each new device becomes another step in their growing independence.

Coordinating Prosthetic Fittings for Pediatric Patients

Creating a Calm and Predictable Fitting Experience

Children respond best when they know what will happen next. A calm, predictable fitting session helps them feel safe and less anxious about wearing a prosthetic limb. When clinicians take time to explain each step in simple words, the child gains trust in the team and the process. This early comfort becomes the foundation for future fittings and adjustments.

Building Trust Through Gentle Interaction

The first few appointments shape how the child feels about the prosthetic journey. When clinicians use gentle language and invite the child to participate in small ways, the child feels respected and in control. Even small gestures, like asking the child to touch the materials or choose a color, help build trust. This trust makes future visits smoother and encourages better cooperation.

Supporting Parents During the Fitting Process

Parents often arrive at fittings with a mix of hope and worry. When clinicians guide them with clear explanations, they feel reassured that their child is in safe hands. Parents need simple advice on how to comfort their child during fittings and how to continue support at home. Their calm presence during the session reassures the child and strengthens the family’s confidence.

Helping Children Adjust to First-Time Wear

Wearing a prosthetic limb for the first time can feel strange, heavy, or unfamiliar to a child. When clinicians emphasize that this feeling is normal, children relax and accept the device more easily. Gentle practice sessions help them understand how to stand, balance, and move without fear. Over time, this gentle introduction turns early discomfort into growing confidence.

Training and Rehabilitation for Pediatric Prosthetic Users

Supporting the Child Through Early Movements

The first steps with a prosthetic limb demand patience from both the child and the family. When clinicians guide the child through slow, steady movements, they help build balance and control without pressure. Each small success makes the child feel proud, and this pride becomes a powerful motivator. These early sessions shape the child’s attitude toward mobility for years to come.

Making Rehabilitation Fun and Engaging

Children learn best through play and enjoyable challenges. When therapy sessions include fun, creative tasks, the child becomes more eager to participate. Clinicians who combine skill-building with playful activities help the child progress faster without feeling overwhelmed. This approach keeps therapy light, positive, and emotionally safe.

Involving Parents in Home Exercises

Home exercises help the child maintain strength and flexibility, but families often need guidance to do them well. When clinicians teach parents simple routines, they help them become active partners in rehabilitation. Daily encouragement from parents builds consistency and helps the child feel supported outside the clinic. Even small moments of practice at home can greatly improve long-term results.

Encouraging Healthy Emotional Expression

Children sometimes hide their emotions because they do not know how to express fear or frustration. When clinicians create a friendly space for open conversation, children feel safe sharing their feelings. This emotional openness helps the child adapt to challenges more smoothly and prevents small worries from growing into larger fears. A balanced emotional foundation supports long-term mobility just as much as physical training.

Monitoring Growth and Function Across Developmental Stages

Adjusting Care Plans as the Child Grows

Children change rapidly, and each growth stage brings new challenges for their prosthetic use. When clinicians review the child’s progress regularly, they can adjust care plans to suit the child’s current needs. These adjustments help maintain comfort and prevent delays in mobility. A flexible approach ensures that the child’s development remains steady and supported.

Recognizing Shifts in Activity Levels

A child’s activity level often increases as they grow, leading to new demands on the prosthetic limb. When clinicians observe these changes, they can guide the family on how to manage higher energy use and more physical play. Addressing these shifts early helps prevent wear, discomfort, or injuries. Understanding how activity patterns change allows clinicians to offer timely and useful advice.

Understanding Emotional Changes Through Different Ages

As children mature, their emotional needs shift. Younger children may accept the prosthesis without question, while older children may become more self-conscious. When clinicians anticipate these emotional transitions, they can offer support that matches the child’s growing awareness. Simple, empathetic conversations help the child stay confident in their identity and physical abilities.

Preparing for New Milestones in Mobility

As children grow, they attempt more complex movements such as running, jumping, or sports. When clinicians prepare families for these milestones, the child feels more ready to explore safely. Each new skill strengthens the child’s sense of independence and joy in movement. These milestones become moments of celebration that reinforce the child’s belief in their own abilities.

Managing Follow-Up and Long-Term Stability

Scheduling Consistent Follow-Up Visits

Regular follow-up visits keep the child safe, comfortable, and confident as they grow. During these visits, clinicians can check socket fit, skin condition, and overall function. These steady touchpoints also reassure families that they are not navigating the journey alone. When follow-up becomes routine, problems are spotted early and the child’s mobility remains stable.

Tracking Changes in Limb Shape

A child’s limb may change shape many times, especially during growth spurts. When clinicians track these changes closely, they can recommend timely adjustments that prevent discomfort. This careful monitoring also helps the prosthetist fine-tune the socket and alignment for better control. Families feel more secure knowing that each change in fit has a clear explanation and solution.

Supporting Families Through Ongoing Adjustments

Frequent adjustments can feel overwhelming for parents who worry about disruption to daily life. When clinicians explain why these changes are normal, the family becomes more patient and prepared. Their calm outlook helps the child stay relaxed and open to new fittings. This shared understanding strengthens trust throughout the journey.

Helping the Child Gain Stability With Each New Device

Each time a device is replaced or upgraded, the child may need time to regain balance and confidence. When clinicians guide them through this transition with gentle practice and reassurance, the child adjusts more smoothly. These transitions also create opportunities to build new skills and refine gait patterns. Over time, each new device becomes another step forward in independence.

Supporting the Child’s Daily Life With a Prosthetic Limb

Helping Families Create Daily Routines

Daily routines give structure to the child’s prosthetic use

Daily routines give structure to the child’s prosthetic use, making movements feel natural. When clinicians show parents how to include simple care habits in the child’s day, the child learns to see the prosthesis as a normal part of life. These routines also create comfort and predictability, which reduce stress. A steady rhythm helps the child stay active and confident.

Guiding Safe Play and Activity

Children explore the world through play, and prosthetic use should not limit that joy. When clinicians explain how to balance safety with free movement, families learn how to support playful learning. This guidance encourages children to stay active without fear of damaging the device. Safe play enhances strength, confidence, and emotional wellbeing.

Helping Children Navigate School and Social Spaces

School environments can bring challenges such as long walks, uneven surfaces, or peer reactions. When clinicians prepare families for these situations, children feel more secure facing them. Simple strategies help them move with comfort and confidence throughout the school day. This support builds resilience and helps them engage fully in social and academic activities.

Encouraging Independence in Daily Tasks

As children grow, they want to do more things on their own. When clinicians gently encourage small steps toward independence, the child’s confidence grows steadily. These early acts of self-care, such as donning the prosthesis or walking short distances alone, become powerful milestones. Each achievement strengthens their sense of identity and ability.

Addressing Emotional Challenges in Pediatric Prosthetic Care

Understanding the Child’s Emotional Landscape

Children have their own quiet fears and questions, even if they do not always express them clearly. When clinicians take the time to observe their mood and listen to small cues, the child feels understood. This emotional awareness helps shape a safe therapeutic space. A child who feels heard becomes more open to learning and adapting.

Supporting Body Image and Self-Esteem

As children grow older, they become more aware of their body and how others see them. When clinicians speak kindly and normalize the prosthetic limb, the child learns to view it as a part of their identity rather than a limitation. These gentle conversations help them build a strong and healthy self-image. Confidence in their body supports confidence in their movement.

Guiding Parents Through Emotional Transitions

Parents often carry hidden worries about their child’s future, and these fears can influence the child’s emotional state. When clinicians offer calm reassurance and simple explanations, parents feel supported. This comfort allows them to create a more positive emotional environment at home. A stable emotional base helps the child navigate their journey with less fear and more courage.

Encouraging Open Communication

Open communication helps children feel safe sharing their frustrations or questions. When clinicians invite them to speak freely, children learn that it is okay to express discomfort or confusion. This openness helps solve problems early, before they grow into bigger concerns. Honest dialogue becomes one of the strongest tools for emotional healing and growth.

Preparing Older Children and Teens for Changing Needs

Recognizing New Levels of Independence

As children enter adolescence, they begin to seek greater independence. When clinicians acknowledge these new desires, teens feel respected and understood. This recognition helps them build a more mature relationship with their prosthetic limb. Guided independence empowers them to take ownership of their care.

Addressing Growing Social Awareness

Older children and teens become more aware of how their peers perceive them. When clinicians provide safe spaces to discuss these feelings, teens feel less isolated. These conversations help them build confidence and resilience in social situations. Emotional stability supports their willingness to stay active and engaged.

Guiding Activity and Sports Participation

Many teens want to explore sports and physical activities that challenge their strength. When clinicians offer tailored advice on safe participation, teens feel encouraged rather than limited. This support helps them push their boundaries with confidence and care. Physical exploration becomes a healthy pathway to self-growth and joy.

Preparing for Future Transitions in Care

As children move toward adulthood, their care needs change. When clinicians prepare families early, these transitions feel smooth and manageable. Clear explanations help teens understand their long-term responsibilities with their prosthetic limb. This preparation builds maturity and readiness for adult life.

Working With Prosthetists to Improve Pediatric Outcomes

Sharing Detailed Medical Information

Prosthetists rely on accurate medical details to design a limb that fits safely and supports the child’s unique needs. When clinicians share information about healing, skin sensitivity, muscle tone, and growth patterns, the prosthetist can plan ahead. This clarity helps avoid discomfort and reduces the number of adjustments needed later. A smooth clinical partnership gives the child a stronger start.

Coordinating Plans Around Growth Surges

Growth spurts can create sudden changes in limb shape, balance, and alignment. When clinicians keep prosthetists informed about expected or ongoing growth phases, the prosthesis can be adjusted before problems appear. This coordination prevents periods of discomfort that might discourage the child. Early planning keeps the child mobile and confident even during rapid growth.

Supporting Functional Testing and Training

Prosthetists often perform gait checks and functional tests to refine alignment. When clinicians encourage regular participation in these sessions, the child stays engaged and open to learning new movement patterns. Helpful communication between the clinical team makes the process less stressful for the child and the family. Functional improvements become easier when everyone works together toward shared goals.

Helping Families Understand the Prosthetist’s Role

Many families are unsure what a prosthetist does beyond building the device. When clinicians explain this role clearly, parents feel more comfortable asking questions and seeking guidance. This understanding helps families trust the process and follow instructions more closely. Strong trust between parents and the prosthetist creates a safer, smoother experience for the child.

Supporting School Participation and Community Integration

Preparing Children for School Activities

School brings new challenges, from long walks between

School brings new challenges, from long walks between classrooms to busy hallways filled with movement. When clinicians prepare children for these physical demands, they feel ready and confident. Even small adjustments, such as pacing themselves or asking for help when needed, can improve their school experience. Feeling prepared reduces anxiety and encourages full participation.

Working With Teachers and Staff

Teachers often want to support the child but may not know how. When clinicians help families communicate the child’s needs to school staff, the environment becomes safer and more understanding. Teachers who know what to expect can guide the child with empathy and clarity. This creates a stable support system that improves the child’s confidence at school.

Guiding Social Interactions and Peer Awareness

Children may face curious questions from classmates about their prosthesis. When clinicians guide parents on how to handle these situations, the child feels better equipped to respond. Support from caring adults helps reduce social pressure and builds self-assurance. Positive peer interactions can help the child feel more included and valued.

Encouraging Active Participation in Group Activities

Group activities at school are important for building teamwork and social skills. When clinicians help families choose safe and comfortable ways for the child to participate, the child stays involved without feeling held back. These experiences build confidence and reinforce a sense of belonging. Participation strengthens both physical skills and emotional wellbeing.

Preparing Families for Long-Term Prosthetic Care

Helping Parents Plan for Future Needs

Parents often worry about long-term costs, time commitments, and changing care demands as their child grows. When clinicians help them understand the long-term roadmap, these worries lighten. Knowing what to expect brings confidence and stability. Families who feel informed are better able to support their child through each stage.

Building Daily Habits That Promote Comfort

Simple habits, such as regular skin checks, gentle cleaning, and consistent wear schedules, help maintain comfort. When clinicians teach these habits in everyday language, families feel capable rather than intimidated. Over time, these small daily actions prevent complications and keep the child active. A steady routine becomes a source of comfort for both the child and the family.

Encouraging Open Dialogue About Concerns

Families may hesitate to voice concerns out of fear of appearing overly worried. When clinicians create an open, welcoming atmosphere, parents feel safe sharing their questions. This transparency helps solve problems early and prevents small issues from turning into setbacks. Open communication strengthens trust and supports better care.

Supporting Families Through Moments of Change

Every change in device, movement ability, or emotional state can feel overwhelming for families. When clinicians provide steady reassurance, parents feel less alone and more prepared to guide their child. Calm leadership during these changes helps families stay grounded. Their stability supports the child’s comfort and resilience.

Conclusion

Caring for a child who needs a prosthetic limb is a long journey filled with small steps, steady changes, and meaningful progress. Clinicians play a central role in shaping this journey by offering clear guidance, emotional support, and practical direction at every stage. Children grow quickly, and each phase brings new needs, new opportunities, and new challenges. When clinicians stay aware of these changes, they help the child move forward with strength and confidence.

Timing the referral, understanding growth patterns, and offering structured follow-up are essential elements of successful pediatric prosthetic care. Families rely on clinicians to help them understand what each stage means and how to prepare for it. Clear communication builds trust, and trust creates a smoother path for the child.

A strong partnership between clinicians, prosthetists, therapists, teachers, and families ensures that the child never feels alone in this journey. Every shared decision, every small encouragement, and every thoughtful adjustment helps the child build confidence, independence, and joy in movement.

In the end, pediatric prosthetic care is not only about restoring function. It is about nurturing hope, supporting growth, and helping each child step into the world with courage. With the right guidance from clinicians, children learn to move freely, explore boldly, and grow with dignity and strength.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.