Partial Hand and Finger Prosthetics: Clinics That Do It Right in India

Partial Hand and Finger Prosthetics: Clinics That Do It Right in India

When someone loses a part of their hand or finger, life changes in big and small ways.

Everyday actions—like holding a spoon, tying a shoelace, typing, or simply reaching out to someone—suddenly feel harder. It’s not just about physical loss. It’s about independence, confidence, and the feeling of being whole again.

That’s where partial hand and finger prosthetics come in.

These tiny, powerful tools can bring back control, dignity, and function. But finding the right clinic to help you get the right fit, at the right time, with the right care—especially in India—can feel overwhelming.

This article is your guide.

We’ll walk you through everything you need to know about partial hand and finger prosthetics in India—what they are, who needs them, how they work, and which clinics are truly getting it right.

From trusted names in metros to rising stars in smaller cities, we’ve done the research so you don’t have to.

Let’s begin this journey to healing—not just of the hand, but of the heart too.

Understanding Partial Hand and Finger Prosthetics

What Are Partial Hand and Finger Prosthetics?

Partial hand and finger prosthetics

Partial hand and finger prosthetics are custom-made devices designed to replace part of the hand or fingers that have been lost due to injury, illness, or congenital conditions.

They are not full bionic hands. But they can do a lot more than you’d expect.

These prosthetics help restore the ability to grip, pinch, press, and hold objects. Some are simple and mechanical, while others are powered by your own muscles.

The goal is to make your hand work again—in the way that’s best for your daily life.

How They’re Different from Full Prosthetic Hands

A full prosthetic hand usually replaces the entire hand and wrist.

But in partial cases, you still have part of your palm, wrist, or even some fingers. So the prosthetic has to fit around what’s left—and work with your existing movements.

This means every partial hand or finger prosthetic is completely unique.

The design has to match your remaining anatomy, your goals, and your comfort. It’s a far more personal process than many people realize.

That’s why choosing the right clinic and the right team is so important.

Who Needs These Kinds of Prosthetics?

Partial prosthetics are ideal for people who’ve lost one or more fingers, part of their hand, or sections of the palm—but still have movement in the wrist or some fingers.

Many of our users are:

  • Industrial or factory workers who had accidents with machines
  • Farmers injured by equipment or animals
  • Children born with missing fingers or underdeveloped hands
  • Patients recovering from burns, cancer surgery, or infections
  • Road accident survivors with crushed or amputated fingers

Some come to us after years of adjusting. Others walk in just days after surgery.

In all cases, the first question is the same: Can I get some control back?

And the answer, almost always, is yes.

Why Early Intervention Matters

The earlier you start exploring your prosthetic options, the better the results.

Starting early allows your limb to heal in the right shape. You can begin therapy to strengthen your muscles. And emotionally, you feel more in control of your recovery.

We often say: You don’t have to wait to feel ready. Just start the conversation.

Even if your surgery was recent, a good clinic will guide you through the timing, healing, and next steps.

Types of Partial Hand and Finger Prosthetics

Passive Prosthetics

Passive prosthetics don’t move on their own.

Passive prosthetics don’t move on their own.

They’re designed mainly for cosmetic purposes—but they still play an important role.

These prosthetics look like real fingers or parts of the hand. They can help you feel confident in public, at work, or with friends.

Some passive devices can also offer light support for typing, carrying light items, or stabilizing objects.

They’re often used by people who don’t need a lot of function but want to restore appearance and some balance.

Mechanical or Body-Powered Prosthetics

Mechanical partial prosthetics work by using cables, springs, or pressure systems.

They don’t rely on batteries. Instead, you move them by bending other parts of your hand or wrist.

They’re lightweight and affordable, and they offer good grip for many basic tasks.

At RoboBionics, our Grippy Mech Finger is one such solution. It lets users control finger movement using natural wrist motion. It’s durable, simple, and loved by users across India.

Mechanical prosthetics are great for people who work with tools, do manual work, or want something reliable with low maintenance.

Myoelectric Prosthetics

These are the most advanced type of partial hand or finger prosthetics.

They pick up electrical signals from your muscles and use them to control the prosthetic.

You think about moving your finger—and the prosthetic responds. That’s the magic of myoelectric control.

It feels more natural over time, and the movements can be smoother and more intuitive than body-powered options.

Our Grippy Bionic Hand and ongoing partial-finger prototypes use this technology to bring precision and freedom back to users.

While they cost more than mechanical options, they’re often life-changing—especially for users who want to regain detailed hand control.

Custom Silicone Covers

Some users want their prosthetic to match their skin tone and look like a real hand.

That’s where silicone covers come in.

These are soft, custom-colored layers that go over your prosthetic to give it a natural look. They’re especially popular among users who are conscious about appearance in social or professional settings.

At RoboBionics, we offer covers in various tones and textures, shaped and tinted to closely match your other hand.

It’s one more step toward feeling whole again.

Choosing the Right Clinic

Why the Clinic You Choose Makes All the Difference

Getting a prosthetic is not like buying a product. It’s not one-size-fits-all.

Especially with partial hand or finger loss, your needs are unique. Your limb shape, your lifestyle, your goals—these all affect how your prosthetic should be designed and fitted.

That’s why the clinic you choose matters so much.

A great clinic won’t just measure your hand. It will listen to you, understand what you need, and guide you with care and experience.

It’s not just about making a hand. It’s about rebuilding confidence.

What to Look for in a Good Prosthetics Clinic

Here are a few signs that a clinic is doing things right:

They take their time to assess your hand and ask about your daily life.

They offer different types of prosthetics—not just one model for everyone.

They work with physiotherapists, because rehab is part of recovery.

They explain things in simple words and answer all your questions.

And they offer follow-up support, not just a one-time fit.

If a clinic is rushing, vague, or pushing one product too hard—it’s okay to walk away. You deserve better.

The Importance of a Multidisciplinary Team

Partial hand recovery often involves more than just one expert.

You might need a surgeon, a prosthetist, a physiotherapist, and a counselor to all work together.

The best clinics build teams like this. Everyone’s role is clear, and they focus on your full recovery—not just making a device.

At RoboBionics, we believe in this fully. Our partner centers have prosthetists, rehab specialists, and emotional support teams trained to handle every step of your journey.

What a Great Fitting Process Looks Like

Step 1: First Consultation and Assessment

It starts with a conversation.

It starts with a conversation.

We ask about your injury or condition, what parts of your hand are still functional, and what you’re hoping to do again.

Then we do a physical assessment—checking the shape of your residual limb, the condition of your skin, and your muscle movement.

If needed, we also refer you for X-rays or photos to get a clearer internal view.

This step should never be rushed. It builds the foundation for everything that follows.

Step 2: Creating the Perfect Fit

Once your limb is ready, we take a mold or 3D scan to create a custom socket or finger base.

This mold must match your limb perfectly. A poor fit can cause pain, poor movement, or even injury.

In this stage, we may also test your muscle signals to see if you can use a myoelectric device.

After the fit is made, we let you try it on. You give feedback. We tweak, adjust, and test again.

Only when it feels right do we move to the next step.

Step 3: Training and First Use

Fitting the prosthetic is just the beginning.

Next comes training—learning how to put it on, take it off, clean it, charge it (if needed), and most importantly, use it in daily life.

You’ll start with simple tasks. Holding a cup. Picking up a key. Pressing a switch.

Then we move to more advanced skills, depending on your goals—typing, cooking, or even painting.

The training is always paced at your comfort level. You guide us, not the other way around.

Step 4: Follow-Ups and Adjustments

A good clinic stays in touch after the first fitting.

We check if the fit still feels right, if you’re getting better at using the prosthetic, and if any part needs repair or replacement.

Most users need a few small tweaks after 2–3 weeks of use. That’s normal.

We also offer emotional support and connect you with other users so you never feel alone on this journey.

Clinics That Get It Right in India

Pune – RoboBionics HQ and Partner Centers

Pune is where it all began for us. Here, we’ve built a full ecosystem of prosthetic care.

Our main center offers consultations, fitting, training, and support all in one place.

We also partner with physiotherapists in Aundh and Baner who specialize in upper-limb recovery.

Because of our in-house expertise in partial finger prosthetics, many people travel from across Maharashtra to get treated here.

We also do home visits in some areas for those who can’t travel after surgery.

Delhi NCR – Advanced Tech and Top Rehab Clinics

In Delhi and Gurgaon, we’ve partnered with prosthetists who have experience working with complex partial hand cases.

Clinics here are equipped with 3D scanners, pressure sensors, and EMG testing tools.

We also connect patients to physiotherapy centers in South Delhi and Noida that focus on limb strengthening and fine-motor training.

Delhi patients often value fast service and advanced design—and that’s exactly what we aim to deliver here.

Mumbai – Skilled Teams with Heart

Mumbai clinics focus on function and aesthetics.

We’ve worked with specialists in Andheri and Vashi who not only fit the prosthetic well but also help users adapt to work, travel, and public life again.

These clinics often serve factory accident survivors and young professionals—people who need both performance and discretion.

Local rehab centers also provide support with hand therapy, muscle recovery, and psychological adjustment.

Bengaluru – Strong Rehab Support

Bengaluru is home to some of India’s best physiotherapy centers.

Our partner clinics in Jayanagar and Indiranagar work closely with users to design devices that support long hours of typing, device use, or tool handling.

We also find that many users here are tech-savvy. They ask great questions, and they want to know how their prosthetic works at a deep level.

So we make sure our staff here is always ready with detailed demos and live trials.

Real Stories from Real People

How One Farmer Got Back to Work After Losing Two Fingers

Ramesh, a 42-year-old farmer from Satara

Ramesh, a 42-year-old farmer from Satara, lost two fingers on his right hand in a thresher accident. At first, he thought his working days were over. Holding a spade, tying bundles, and even gripping a water bottle became impossible. He tried to adjust using his left hand, but tasks took longer, and frustration grew.

He came to our Pune center three months after the incident. During the first session, we showed him the Grippy Mech Finger—a mechanical finger prosthetic that moves with the wrist. At first, he was skeptical. But after trying it, he smiled and said, “I can feel the grip again.” Over the next few weeks, with regular PT and careful fitting, Ramesh went back to working in his field. He still calls us once in a while to share his crop updates.

His story is not rare. Many people think a finger loss is the end of independence—but it isn’t. With the right device and training, life goes on.

A Young Designer Returns to Her Laptop

Megha, a 29-year-old graphic designer from Bengaluru, lost three fingers in a bike accident. Her job involved long hours of drawing and typing, and her biggest fear was not being able to work again. She reached out to us through our demo form, and we met her at our Bengaluru partner clinic.

We fitted her with a partial hand prosthetic designed for precision and comfort. It had soft padding, a strong grip, and room for stylus use. After two weeks of use and three follow-up sessions, she was back to working with her left hand and the prosthetic helping on the right.

Megha now runs her own design studio and is mentoring other creatives with disabilities. Her experience showed her that a prosthetic isn’t just a tool—it can be a turning point.

The Emotional Side of Partial Hand Recovery

It’s Not Just About the Hand—It’s About the Person

When someone loses part of their hand or fingers, the impact isn’t just physical. The emotional toll can be just as hard. People often feel embarrassed, helpless, or anxious about how others will react. Simple things—like eating in public, greeting someone, or attending a social event—suddenly feel uncomfortable.

This is where emotional support becomes as important as the prosthetic itself. At RoboBionics, we’ve made it a point to listen to what people are going through. Many of our clients have told us they just wanted someone to talk to who understands. That’s why we connect new users with others who’ve been through the same journey. Sometimes, just hearing someone say, “You’re not alone,” makes all the difference.

Families Matter Too

Recovery isn’t just personal—it affects the whole family. Often, spouses, children, or parents step in to help during early recovery. We make sure to involve them in the process. During fittings or training, we encourage family members to ask questions, learn how to assist, and give the user emotional strength.

When families are supportive and informed, the user gains confidence faster. It becomes a shared victory.

Life After Getting Fitted

Getting Back Into a Daily Routine

Once you get your partial hand or finger prosthetic, the real transformation begins. Daily tasks that once felt difficult or impossible start becoming normal again. Things like holding a toothbrush, opening a jar, or using your phone don’t feel like battles anymore.

Most users take about 2–4 weeks to fully adjust to their new prosthetic. During this time, we encourage short, repeated tasks that build confidence. Whether it’s making tea, folding clothes, or working on a computer, each small win leads to bigger milestones.

We also remind users to listen to their body. If the prosthetic feels tight, heavy, or awkward, it’s okay to take a break and reach out for help. It’s a journey—and you set the pace.

Going Back to Work or School

Many users return to work, school, or their usual responsibilities within 6–8 weeks of getting fitted. The key is to start small, build strength, and avoid pushing too hard in the early days.

We’ve seen students write exams with partial finger prosthetics, engineers return to the field, and homemakers cook full meals for their families. The joy on their faces says it all.

For those who work with their hands—like tailors, carpenters, artists—we offer custom design tweaks to suit their tools or posture. It’s not just about having a hand again—it’s about making it work for your life.

How to Start Your Journey with RoboBionics

Booking a Consultation Is Easy

If you or someone you know is looking for a finger

If you or someone you know is looking for a finger or partial hand prosthetic, the first step is simply talking to us.

You can go to our website and book a free demo. It takes less than two minutes. Our team will call you, understand your situation, and guide you on what type of prosthetic might be right for you.

There’s no pressure, no push to buy. Just a conversation.

We’ll also help you figure out transport, healing timelines, PT support, and costs. If you’re nearby one of our partner clinics, we can schedule an in-person demo. If you’re far away, we’ll work out the best option for you.

What Happens After You Book

Once your consultation is booked, here’s what usually happens:

First, we understand your medical history, surgery date, and current hand function. Then we set up a visit to assess your limb physically and take measurements.

We give you a clear explanation of what to expect, how long it might take, and what type of prosthetic will work best.

If you’re ready to proceed, we begin the fitting process, schedule PT sessions, and offer full support through training, usage, and follow-ups.

From your first call to your first fit, the focus is on making you feel safe, informed, and supported.

Understanding the Costs

What Goes Into the Price of a Partial Hand or Finger Prosthetic

When people hear about prosthetics, they often worry about cost. And we get it. But it’s important to understand what you’re actually paying for.

A partial hand or finger prosthetic isn’t just a product—it’s a custom medical device. Every detail is made for you and only you. The design, the fit, the training, and the support are all included.

The price usually covers:

  • Consultations and clinical assessments
  • 3D scanning or mold-making
  • Custom fabrication of the socket and finger unit
  • Fitting and multiple adjustment sessions
  • Physiotherapy guidance and user training
  • Optional silicone covers for cosmetic finish
  • Support and follow-ups for repairs or replacements

The RoboBionics Price Range

At RoboBionics, we believe in affordable innovation. Our prices start as low as ₹45,000 for basic mechanical finger solutions and go up to ₹3,00,000 for advanced bionic models with multiple functionalities.

We also offer flexible payment plans and work with NGOs, CSR programs, and insurance advisors to help make prosthetics more accessible.

When you talk to our team, we’ll walk you through the costs clearly—no hidden charges, no surprises.


Frequently Asked Questions

How Soon Can I Get Fitted After Surgery?

Most people are ready for assessment within 6 to 8 weeks after surgery, depending on healing. But it’s always better to check with your doctor and our prosthetist first.

If you’ve had surgery recently, reach out—we can help you prepare for a timely and safe fitting.

Will I Need Therapy?

Yes. Even a basic mechanical prosthetic works better with a bit of training. Therapy helps you build strength, improve control, and learn how to use your new hand naturally.

We connect you with PT partners or guide you with video-based training if you’re far away.

What If I’m From a Small Town?

No problem. We work with patients across India, from metro cities to remote villages. If you’re unable to travel, we’ll try to schedule a home visit or arrange a partner clinic nearby.

If you can travel, we help with transport, stay, and demo planning.

How Long Will My Prosthetic Last?

With proper care, most partial prosthetics last 2 to 5 years. Battery-powered devices may need servicing or battery replacement over time.

We provide full maintenance support and will let you know when upgrades or changes are needed.

Our Promise: Warranty and After-Support

What Our Warranty Covers

Every RoboBionics device comes

Every RoboBionics device comes with a 1-year warranty that covers manufacturing defects, fitting issues, and most mechanical problems.

If something feels off—too tight, too loose, or not working right—just call us. We’ll fix it quickly, without fuss.

Extended warranties are also available for some models, especially powered prosthetics.

Lifetime Support, Not Just One-Time Service

When you get a prosthetic from RoboBionics, you’re not just buying a product—you’re joining a care program.

Our team checks in with you regularly. We schedule follow-ups, help with replacements, and offer new updates as they become available.

Even years later, if you move cities or change jobs, we’ll still be just one call away.

That’s our promise—to be there when you need us.

Ready to Reclaim Your Everyday?

Losing part of your hand is hard. But not reaching out for help? That’s harder.

At RoboBionics, we’ve seen what happens when the right care meets the right technology. We’ve seen factory workers return to their jobs, students go back to school, and parents cook for their families again.

You don’t have to figure it out alone. And you don’t have to wait for things to feel “normal” before starting.

Your journey starts with one small step—a conversation.

Visit our website and book a free demo or consultation. Let us walk you through your options, explain the timelines, and help you feel ready.

Book a Demo with RoboBionics →

We’re here for you—with smart solutions, human support, and a whole lot of heart.

Let’s bring your hand—and your confidence—back to life.

Leave a Comment

Your email address will not be published. Required fields are marked *

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.