Heat and Sweat Management: Bengaluru, Hyderabad, and Delhi Summers

Summers in India can be harsh. The sun beats down, the air gets heavy, and your skin feels sticky within minutes of stepping outside.

For someone wearing a prosthetic limb, summer brings a unique set of challenges.

Heat builds up inside the socket. Sweat makes the skin slippery. Irritation, rashes, and discomfort can show up out of nowhere.

In cities like Bengaluru, Hyderabad, and Delhi, the summers are long, dry, and often unforgiving.

At RoboBionics, we understand these challenges deeply. We’ve worked with hundreds of prosthetic users across India, helping them adapt, stay comfortable, and live their lives fully—even in peak summer.

This guide is our way of sharing everything we’ve learned. Simple, practical advice to help you stay cool, dry, and confident all summer long.

Let’s begin by understanding why prosthetic care during summer is different—and why it matters more than you think.

Why Summers Are Tough for Prosthetic Users

The Body Heats Up Faster

When you're wearing a prosthetic,

When you’re wearing a prosthetic, your body can’t cool itself as easily.

The socket traps heat. Sweat doesn’t dry quickly. And without air circulation, the temperature inside your prosthetic can feel much higher than outside.

This makes your limb feel tired faster. It can also lead to discomfort, swelling, and reduced control over the prosthetic.

Sweat Can Change Everything

Sweat seems harmless. But for prosthetic users, it can be a daily struggle.

Sweat builds up inside the socket. It makes the limb slippery. That means less grip, more movement, and sometimes, a loose fit.

It can also cause your skin to itch or burn, especially if you wear the prosthetic for long hours.

If not cleaned properly, sweat can even lead to bacterial or fungal infections.

Summer Skin is Sensitive Skin

Hot weather makes the skin more reactive.

You might notice redness or rashes where the socket touches your skin. Even minor pressure can turn into a sore spot.

In Delhi’s dry heat or Hyderabad’s sun, this sensitivity becomes even worse if you’re outdoors often.

Knowing how to manage this helps you enjoy the season without worry.

Daily Care Routine for Hot Weather

Cleanliness Comes First

Start and end your day by cleaning the stump area gently.

Use lukewarm water and a mild, non-scented soap. Pat the skin dry with a soft towel. Don’t rub hard.

If your prosthetic has a liner or sleeve, clean that too. Let it air dry completely before you wear it again.

Even if it looks dry, moisture can hide deep inside.

Choose Breathable Clothing

Your clothes matter more than you think.

Loose cotton clothes help air flow around your prosthetic. They reduce sweat and prevent heat buildup.

Avoid wearing thick fabrics or tight-fitting outfits around your limb. This can trap more heat and cause irritation.

Also, choose light colors when stepping out. They reflect heat better than dark ones.

Take Short Breaks

If you’re wearing your prosthetic all day, give your skin a break.

Even a 10-minute break every few hours helps. Take off the device, wipe your skin, and let it breathe.

This not only cools you down but also prevents long-term skin damage.

Specific Challenges in Bengaluru

Sticky, Tricky Weather

Bengaluru summers are not extreme, but they are sneaky.

You might feel cool in the morning, but by afternoon, the heat and humidity start rising.

This back-and-forth can confuse your body. Your prosthetic might feel fine one moment, and sticky the next.

To deal with this, carry a soft cloth or sweat pad with you. Wipe the stump area if it gets sweaty during the day.

Sudden Heat Waves

Even in Bengaluru’s mild climate, the past few years have seen surprise heatwaves.

During these spikes, make sure to drink enough water. Staying hydrated reduces swelling and keeps your energy up.

If your prosthetic hand uses myoelectric signals, like Grippy™, hydration also helps keep those signals strong and consistent.

Air Quality and Dust

Bengaluru’s air, especially in traffic-heavy areas, can carry a lot of dust.

Dust sticks to sweat. When it mixes with the moisture inside your socket, it can lead to itching or even infection.

Clean your prosthetic parts daily. Use a gentle, dry brush to remove any dust from joints or crevices.

Unique Summer Struggles in Hyderabad

Intense Dry Heat

Hyderabad’s summers are dry and strong.

Hyderabad’s summers are dry and strong.

The heat gets into your bones. Skin becomes dry, and the body loses moisture quickly.

If you’re using a silicone or gel liner, dryness can cause it to rub too hard on your skin.

To help, apply a thin, non-oily moisturizer at night. Make sure your skin absorbs it fully before you wear your prosthetic the next day.

Sweating Without Warning

Even in dry heat, sweat can hit suddenly.

One moment you’re fine. The next, your back and socket area are drenched.

Carry a small sweat towel in your bag. If you’re traveling, take breaks in the shade. Keep a bottle of cool water handy, and sip often.

For users of Grippy™ or other bionic hands, carry your charger just in case. Heat can sometimes reduce battery efficiency.

Tough Walking Conditions

Footpaths in Hyderabad are often uneven or uncovered.

When mixed with heat and dust, walking becomes tiring — especially with a lower-limb prosthetic.

Use cushioned, moisture-absorbing stump socks to reduce shock. Also, ask your prosthetist about changing your foot type if it feels too hard in summer.

Coping with Delhi’s Harsh Summers

Extreme Heat, Extreme Stress

Delhi’s summers are not just hot — they’re relentless. Temperatures often cross 45°C, and the dry air can sap your energy in minutes. For prosthetic users, this can make daily life feel even more challenging. The heat causes the body to expand slightly, including the residual limb. This expansion can change how your prosthetic fits, even if only for a few hours.

This daily change in fit can cause discomfort, friction, or minor injuries, especially if you’re walking long distances or using your device for work. If the socket feels tighter than usual in the afternoon, it’s likely because your limb is slightly swollen due to heat. The best way to handle this is by adjusting your usage time, wearing thinner socks or sleeves during peak heat, and giving your limb regular rest.

Pollution and Sweat – A Bad Mix

Another problem that’s specific to Delhi is the air pollution. Dust, smoke, and tiny particles in the air settle on your skin, especially when mixed with sweat. If your prosthetic has an open design or exposed mechanical parts, these particles can creep into joints, buttons, or battery connectors, reducing performance over time.

What makes this worse is when sweat and pollution combine on your skin. This sticky layer can clog pores, cause itching, or even lead to painful boils or skin infections. To prevent this, always wipe down your device after returning home. Clean your residual limb with a mild soap and warm water, then apply a light, breathable powder if recommended by your doctor or prosthetist. Avoid scented products, as these can irritate sensitive skin during the summer.

Indoor Heat Can Be Just As Bad

People often assume that staying indoors keeps you safe from the summer heat. But in Delhi, many homes become hot boxes during the day. If your room isn’t well-ventilated, the heat stays trapped and turns even your rest time into an uncomfortable experience.

If you’re charging a myoelectric prosthetic like the Grippy™ Hand indoors, avoid charging it near windows, metal surfaces, or enclosed drawers. The battery and electronics can overheat if left in hot surroundings for too long. Place your device on a wooden surface in a shaded, cool spot while charging. And if you need to store your prosthetic at night, make sure the space is dry and not in direct contact with walls that heat up during the day.

Skin and Socket Care in Hot Weather

Understanding How Skin Reacts to Heat

Your skin is your first line of defense. In summer

Your skin is your first line of defense. In summer, this line becomes more fragile. Constant heat and moisture create the perfect environment for skin issues. The socket of a prosthetic presses against your skin all day, and when sweat collects there, the skin becomes soft and weak. If this is not managed well, even a little friction can turn into a blister.

People with below-elbow or below-knee amputations often wear their devices for 8–10 hours a day. That’s a long time for the skin to stay pressed under heat. This is why daily care is essential. Gently washing the area every morning and night, drying it thoroughly, and using products that keep the skin dry can prevent common problems. Some prosthetic users also use medical-grade powders to reduce moisture, but it’s always best to consult your doctor before trying anything new.

Dealing With Odor and Bacteria

Hot weather doesn’t just bring sweat — it also brings smell. The combination of sweat, friction, and closed spaces inside a prosthetic socket can lead to unpleasant odors. But it’s not just about smell. That odor is often a sign of bacteria growing inside the device.

This can be harmful, especially if you have even a small cut or rash on your skin. To avoid this, clean the inside of your prosthetic regularly. Use a soft cloth slightly dampened with soap and water, or a cleaning solution suggested by your prosthetist. Do not soak the device or use alcohol-based cleaners unless you’re sure they won’t damage the material.

Dry the inside thoroughly before putting the device back on. You can even use a hairdryer on a cool setting to ensure there’s no hidden moisture in corners or padding.

Adjusting Fit and Pressure

Heat causes body parts to swell, and this includes your residual limb. When that happens, your prosthetic might feel tighter than usual. If you force it on or wear it too long in this condition, it can cause pressure sores or pinch the skin in painful ways.

If you notice the fit has changed, try using a thinner liner or taking more frequent breaks. Some users rotate between two different liners—one slightly thicker than the other—so they can adjust as needed throughout the day. Others prefer wearing their prosthetic only during outdoor tasks and removing it at home to give their skin time to breathe.

Pay attention to the pressure points—especially the areas where your skin feels warm or tingly. These are warning signs. Do not ignore them.

How Heat Affects Myoelectric Prosthetics

Battery Performance Drops

Myoelectric prosthetics like Grippy™

Myoelectric prosthetics like Grippy™ rely on battery power. High temperatures can reduce battery efficiency, meaning your device may need to be charged more often than usual. In extreme heat, the battery might also overheat, which could slow down movement or reduce response time.

To avoid this, keep an eye on battery performance during summer months. If you notice the device feels warmer or the charge doesn’t last as long, try limiting use during the hottest parts of the day. Charge the battery in a cool, dry place, and never expose the device to direct sunlight for long hours.

If you carry a power bank or portable charger, make sure it’s stored properly too. Heat can cause swelling or leakage in batteries, so check all electronic parts regularly during summer.

Sensors May Be Affected by Sweat

Myoelectric hands read electrical signals from your muscles to move and grip. These sensors sit directly on your skin, so if sweat builds up, the signals can become weak or mixed. This might cause the prosthetic to respond slower or less accurately.

You might try to grip a glass and feel the delay. Or it may suddenly stop responding when your hand is damp. This doesn’t mean there’s a fault—it just means the sensor can’t read clearly through the moisture.

Wipe the area around the sensors before using your device. If possible, keep a small cloth with you to dry your skin and socket if it starts to feel damp. Some users apply antiperspirant in safe, recommended areas to reduce sweating, but only after checking with a medical expert.

Staying Mentally Strong During Summer

Heat Affects Mood, Not Just the Body

We often talk about how summer affects the skin or the prosthetic, but it also affects how you feel inside. High temperatures can make you feel tired faster. The constant stickiness, discomfort, and physical effort can lower your energy and even your mood.

You might find yourself feeling more frustrated or less motivated, especially if you need to go out daily for work, school, or errands. This is completely natural. Your body is under more stress in the heat, and that impacts your emotional state too.

If you notice signs like irritation, restlessness, or low motivation, take it seriously. Give yourself permission to rest. Drink water. Sit near a fan. Talk to someone. You don’t need to push through every moment. Caring for your mental health is part of caring for your prosthetic life.

Adjust Your Routine, Not Your Goals

Just because summer feels harder doesn’t mean you have to give up on what you love. It just means your routine might need a little shift. If you enjoy walking, do it in the early morning when it’s cooler. If your work involves standing or travel, plan more breaks.

The key is not to stop living fully—but to live smarter. Adapt to the weather, adjust your timings, and stay gentle with yourself.

Sometimes, even changing small habits—like switching to a cooler room or using a soft towel between your stump and socket—can make a big difference in how you feel physically and emotionally.

Talk to Others Like You

No one understands the summer struggles of wearing a prosthetic better than someone who’s lived through them. If you ever feel overwhelmed, reach out to other prosthetic users.

There are support groups online. Many are active on WhatsApp or Facebook. You’ll find people from Bengaluru, Hyderabad, Delhi—and even from your own neighborhood—sharing tips, laughs, and honest experiences.

And if you ever want to talk to someone from RoboBionics, we’re always here. Whether it’s a technical question or just a moment of support, we’ll listen.

Summer Travel Tips for Prosthetic Users

Know Before You Go

If you’re planning a trip

If you’re planning a trip—whether it’s a short drive to a friend’s house or a longer holiday—preparing your prosthetic for the journey is key. Summer heat doesn’t care where you are. It follows you.

Before you travel, check your prosthetic for any loose parts, cracks, or wear in the liner. If you’re using a myoelectric device like Grippy™, make sure the battery is fully charged and that you carry your charger.

Also, pack a small summer care kit: a microfiber cloth, a small bottle of water, an extra liner or sock, and powder or cream if you use it. This will give you peace of mind and keep your skin fresh during the trip.

Pick Shade Over Style

When traveling in hot weather, comfort is more important than appearance. Choose soft shoes, lightweight clothes, and a sun hat if you’re walking outdoors.

If you use a lower-limb prosthetic, try to plan your route to avoid long walks on heated tiles or roads. In cities like Delhi or Hyderabad, pavement temperatures can be much higher than the air itself. That heat travels through your prosthetic foot and affects your comfort.

Sit in the shade whenever you get the chance. Cool down your device and your body before moving again. These small pauses can make your whole day smoother.

Air Travel and Prosthetics

If you’re flying, summer travel requires a bit more care. Carry your prosthetic’s user manual or prescription note, especially if you’re using a bionic hand. Airport security might ask questions, and having proof speeds things up.

Try to keep your prosthetic as carry-on luggage or wear it onboard. Never check it in separately unless it’s packed extremely well and you’re sure it won’t be exposed to extreme heat in the cargo.

At the airport, find cool resting spots while waiting. Most airports in India have wheelchair or assistance services—don’t hesitate to ask.

How RoboBionics Helps You Beat the Heat

Designed for Indian Weather

Grippy™ was not built for a cold European city. It was built for you—for Indian summers, Indian roads, and Indian sweat.

That’s why we use materials that handle heat well, connectors that don’t rust easily, and components that work even when temperatures go up. We also provide users with clear care instructions that suit the realities of Indian life—not just lab conditions.

Our engineers understand what it feels like to live in Delhi heat or Bengaluru’s humidity. We take that into account when helping you choose the right accessories, sleeves, or liners.

Support That Doesn’t Take a Break

We don’t just hand over a device and disappear. RoboBionics offers continued support—online, offline, and over the phone.

If you’re feeling unsure about how to handle your device during this summer, reach out. Need a quick tip about skin care? We’re here. Need to adjust your socket? We’ll connect you to a center near you.

We also offer regular check-ins for our users. If it’s been a few months since you got your Grippy™ Hand, and the summer heat is affecting your comfort, we can help review and tune your fit.

Community and Confidence

Sometimes, what helps most is knowing that you’re not the only one going through this. At RoboBionics, we’re building a community of users who support each other.

We share stories, showcase real journeys, and listen to your feedback. Many of the summer care tips in this guide came from people just like you—real users who face the heat every day and find ways to keep moving.

We’re not just a company. We’re your partner in this journey.

You Are Bigger Than the Heat

This Season Can’t Stop You

Summer might bring sweat. It might bring skin troubles

Summer might bring sweat. It might bring skin troubles, fatigue, and even moments of frustration. But it cannot take away your courage.

Every time you put on your prosthetic and step outside, you’re choosing to move forward. To participate. To show up for your life.

That’s power.

Whether you’re going to work in Delhi’s busy streets, walking to college in Hyderabad’s heat, or simply enjoying an evening stroll in Bengaluru — you’re living proof that challenges can be managed, not feared.

Your Prosthetic is an Extension of You

We know how deeply personal a prosthetic becomes. It’s not just a tool. It’s a part of your daily life — and in many ways, a part of your identity.

That’s why taking care of it in summer is really about taking care of yourself.

When your device fits well, feels clean, and works smoothly, you feel more in control. You feel more like yourself.

And that’s the heart of everything we do at RoboBionics — helping you feel free, whole, and strong again.

One Step at a Time is More Than Enough

You don’t have to make huge changes overnight.

Start with one thing — maybe cleaning your liner every evening. Or carrying a cloth to wipe sweat. Or taking off your prosthetic for 15 minutes when you get home.

These little actions add up. They protect your skin. They extend the life of your prosthetic. And they make your summers easier to bear.

More than anything, they remind you that you’re capable. That you’ve got this.

Because you do.

We Walk With You

At RoboBionics, we don’t stop at designing world-class prosthetic hands and tools. We’re with you in every season, every city, every step of the way.

From the first fitting to your first monsoon. From heatwave days to new job interviews. From struggles to wins.

If you ever need advice, support, or even just a voice that understands what you’re going through — reach out.

Let’s talk. Let’s learn together. Let’s grow stronger, one summer at a time.

Book a care session or consultation at:
https://www.robobionics.in/bookdemo

Call us anytime. We’ll be there.

You’re Not Just Wearing a Prosthetic. You’re Wearing Progress.

And progress doesn’t pause for the heat.

It sweats. It adjusts. It rests when needed. But it keeps going.

Just like you.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.