Functional vs Cosmetic Finger Prosthetics: Which Should You Pick?

Functional vs Cosmetic Finger Prosthetics: Which Should You Pick?

Life can change in a moment. Losing a finger might seem small compared to losing an entire arm, but it can affect more than you expect. Everyday tasks like typing, cooking, buttoning a shirt, or even holding a cup can suddenly feel harder. For many people, this is not just about function. It is also about how they feel when they look at their hand.

This is where finger prosthetics come in. They do more than replace what is lost. They can help bring back freedom, confidence, and comfort. But when it comes to choosing one, you will often hear two terms: functional and cosmetic.

Both have their place. Both have their benefits. But they are not the same. Choosing the right one depends on your needs, your lifestyle, and sometimes your budget. This guide will help you understand the difference between them, what each can do for you, and how to decide which one is right for you.

Understanding Finger Prosthetics

How Finger Prosthetics Help

Finger prosthetics are designed to replace one or more missing fingers. They are not just for looks — they can help bring back comfort, function, and confidence.

Some prosthetics focus on appearance. Others are built to help you perform daily tasks again. The right one for you depends on your needs and lifestyle.

Two Main Types

There are two main types of finger prosthetics: functional and cosmetic. Each serves a different purpose. One focuses on movement, the other on appearance. Understanding the difference is the first step toward making the right choice.

Functional Finger Prosthetics

What They Are

Functional finger prosthetics are made for action. They have moving parts or special grips that let you hold, press, or lift objects.

Some are controlled by your hand movement, small cables, or even muscle signals from your arm. They aim to restore as much use as possible.

Why People Choose Them

People pick functional prosthetics when they want to do more with their hands again — whether it’s typing, cooking, or carrying items. They bring back control and independence in daily life.

Cosmetic Finger Prosthetics

What They Are

Cosmetic finger prosthetics are designed to look like a real finger. They usually do not move but are carefully shaped and colored to match your skin and nails.

They are lighter and simpler, which makes them easy to wear for long periods.

Why People Choose Them

People choose cosmetic prosthetics when appearance matters most. They can help you feel more confident in public and avoid unwanted attention.

Key Differences Between Functional and Cosmetic Prosthetics

Purpose

Functional prosthetics are built for movement and grip. Cosmetic prosthetics are built to restore natural appearance.

Your choice depends on whether function or looks are more important in your daily life.

Materials

Functional prosthetics often use strong materials like carbon fiber, metals, or tough plastics to handle stress. Cosmetic ones usually use soft silicone to match skin tone and texture.

Weight and Comfort

Functional prosthetics may feel heavier due to their mechanical parts and fittings. Cosmetic prosthetics are lighter and more comfortable for all-day wear.

Care and Maintenance

Functional prosthetics need regular checks and possible repairs to keep moving parts working. Cosmetic prosthetics are easier to care for but may fade or tear over time.

When a Functional Finger Prosthetic Works Best

For Daily Activities

If you need help with tasks like cooking, typing, or carrying groceries, a functional prosthetic can make a big difference. It gives you better grip and control.

For Work Needs

If your job involves handling tools, lifting objects, or doing precise handwork, functional prosthetics can help you keep working efficiently.

For Sports or Hobbies

Functional prosthetics can restore some ability for activities like cycling, climbing, or playing an instrument. They can help you return to hobbies you enjoy.

When a Cosmetic Finger Prosthetic Is the Right Choice

For Confidence

If you feel self-conscious about your hand, a cosmetic prosthetic can help you feel more comfortable in social situations.

For Easy, Everyday Wear

Cosmetic prosthetics are simple to put on, light to wear, and blend into your daily routine without much thought.

For Skin Protection

They can also protect sensitive skin on your residual finger from bumps, scratches, or extreme temperatures.

Cost Considerations for Functional and Cosmetic Finger Prosthetics

How Functional Prosthetics Are Priced

Functional finger prosthetics often cost more than cosmetic ones. This is because they use more advanced materials and have moving parts that require careful engineering. If they use myoelectric technology, where muscle signals control movement, the cost can be higher still.

The price will also depend on whether the prosthetic is custom-made, the type of grip it offers, and the complexity of the mechanism inside.

How Cosmetic Prosthetics Are Priced

Cosmetic finger prosthetics are generally less expensive. They use softer materials like silicone, which are easier to shape and color. Since they do not have mechanical parts, production is simpler and faster.

However, if you choose a very detailed, custom skin match with realistic nails and textures, the cost can still add up.

Balancing Cost with Benefits

When comparing costs, it’s important to think about the value each type brings to your life. A functional prosthetic might be worth the higher price if it allows you to do more independently. A cosmetic prosthetic might be the smarter choice if appearance is your main concern and budget is limited.

Durability and Lifespan

How Long Functional Prosthetics Last

A functional finger prosthetic can last several years with proper care, but the lifespan depends on how much you use it and the type of activities you do. Moving parts can wear down, and components may need replacement over time.

If you use your hands for heavy work or sports, expect to have small repairs or adjustments made regularly.

How Long Cosmetic Prosthetics Last

Cosmetic prosthetics can also last for years, but silicone can tear, fade, or change color with sun exposure and daily wear. Gentle use and regular cleaning can help extend their life.

Replacing them every few years might be necessary to keep them looking natural.

Factors That Affect Lifespan

Both types of prosthetics last longer when fitted properly, cleaned often, and stored safely. Using the prosthetic for the purpose it was designed for also helps prevent damage.

Comfort and Fit

Why Fit Matters

A prosthetic finger that fits well feels natural and reduces strain on the rest of your hand. A poor fit can cause skin irritation, pressure points, and discomfort over time.

Proper fitting also ensures that the prosthetic works as intended, whether for movement or appearance.

Comfort in Functional Prosthetics

Functional prosthetics can feel slightly heavier because of their internal parts. They might require straps, clips, or custom sockets to stay secure. Once fitted correctly, most users get used to the weight and feel.

Comfort in Cosmetic Prosthetics

Cosmetic prosthetics are lighter and usually slip on over the residual finger like a cover. This makes them easier to wear for long hours without causing fatigue.

Personal Lifestyle Factors

Work Requirements

If your work depends heavily on hand function, a functional prosthetic may be the better investment. It allows you to handle tools, perform detailed work, and keep up with physical tasks more easily.

For office or desk jobs where appearance is more important than grip strength, a cosmetic prosthetic could be enough.

Social Confidence

For many people, feeling comfortable around others is a key reason to choose a prosthetic. Cosmetic fingers help restore a natural look, which can reduce unwanted attention and make social situations easier.

Activity Level

Your daily routine should guide your choice. A functional prosthetic is ideal if you are active, play sports, or do hands-on work. A cosmetic one suits a quieter lifestyle where appearance matters more than movement.

Making the Decision

Think About Your Priorities

Ask yourself what matters most — restoring function or restoring appearance. There’s no wrong answer, only what works best for your life today.

Consider Future Needs

Your choice now doesn’t have to be forever. Some people start with a cosmetic prosthetic and later move to a functional one when they’re ready. Others use both, switching depending on the occasion.

Talk to a Specialist

Meeting with a prosthetic specialist can help you understand your options better. They can show you samples, explain how each type works, and help you decide based on your budget and lifestyle.

Real-Life Examples of Functional Prosthetic Use

For Skilled Work

Ravi is a carpenter who lost two fingers in an accident. He chose a functional finger prosthetic with mechanical joints. This allowed him to grip tools, hold nails steady, and sand wood without relying on his other hand for everything.

The prosthetic gave him enough strength to return to his workshop. It also helped him work faster and with less strain on his remaining fingers.

For Daily Independence

Meera, a homemaker, had trouble cooking and cleaning after losing a finger. With a functional prosthetic, she could hold kitchen utensils, stir pots, and even open jars without help.

Her main reason for choosing functional was simple — she wanted her daily life to feel normal again.

Real-Life Examples of Cosmetic Prosthetic Use

For Social Comfort

Arjun works in a corporate office and meets clients daily. He chose a cosmetic finger prosthetic because he wanted his hand to look natural during meetings and handshakes.

It matched his skin tone so well that most people never noticed it was a prosthetic. This boosted his confidence at work and in social events.

For Long-Term Wear

Priya wears her cosmetic prosthetic almost all day. She says it’s so light and comfortable that she often forgets it’s there.

For her, the main benefit is not having to explain her injury to strangers, which makes travel and public interactions much easier.

Pros and Cons of Functional Finger Prosthetics

Advantages

They restore part of the movement you lost, making tasks easier and faster. They can be used for a wide range of activities, from cooking to sports. They also reduce strain on the rest of your hand because you don’t have to overuse other fingers to compensate.

Disadvantages

They are usually more expensive than cosmetic options. They can feel heavier and may take time to get used to. They also require more maintenance to keep the moving parts working smoothly.

Pros and Cons of Cosmetic Finger Prosthetics

Advantages

They look very close to a natural finger, which can boost self-confidence. They are lighter, easier to wear for long periods, and require less upkeep. They also tend to be more affordable.

Disadvantages

They don’t restore movement or grip strength. They can wear out faster if used roughly, and the silicone can fade or tear over time.

Steps to Getting the Right Prosthetic

Step One: Assessment

A prosthetic specialist will examine your hand, talk to you about your lifestyle, and understand your main goals. This is where you decide whether function or appearance matters most right now.

Step Two: Fitting

Your prosthetic will be custom-fitted to match your hand shape. For cosmetic ones, the color will be carefully matched to your skin tone. For functional ones, the fit will be adjusted to ensure the moving parts work smoothly.

Step Three: Training

If you choose a functional prosthetic, you may need short training sessions to learn how to use it effectively. This helps you get the most out of your new device and avoid strain.

Step Four: Follow-Up

Regular checkups ensure the prosthetic stays in good condition. For functional devices, moving parts may be adjusted or replaced as needed. For cosmetic ones, small touch-ups can keep them looking fresh.

Caring for Your Finger Prosthetic

Cleaning Functional Prosthetics

If your prosthetic has moving parts, keeping it clean is essential. Use a soft cloth to wipe it daily. Avoid soaking it in water unless it’s designed to be water-resistant. Any dirt in the joints can affect movement, so gentle cleaning after outdoor activities is important.

Cleaning Cosmetic Prosthetics

Cosmetic prosthetics are usually made from silicone, which can pick up dust or oils from your skin. A mild soap and warm water rinse once or twice a week helps keep them fresh. Dry them fully before wearing to avoid skin irritation.

Storing Your Prosthetic Safely

When you’re not wearing it, store your prosthetic in a soft pouch or box. Keep it away from direct sunlight, which can cause fading, and from heat sources that can warp the material.

Extending the Lifespan of Your Prosthetic

For Functional Prosthetics

Avoid putting more pressure on the prosthetic than it was designed for. If it starts to feel loose, get it adjusted instead of forcing it to fit. Small repairs done early can prevent bigger problems later.

For Cosmetic Prosthetics

Limit exposure to strong cleaning chemicals, perfumes, or dyes, as these can stain or damage the silicone. If you notice small tears, have them repaired quickly to prevent them from spreading.

Adjusting Emotionally to a Prosthetic

Accepting the Change

Getting a prosthetic finger is not just a physical adjustment but also an emotional one. Some people feel relief right away, while others take time to get used to the new look and feel.

Building Confidence

Wearing your prosthetic regularly in safe, familiar settings can help you gain confidence. Over time, it will start to feel like a natural part of your body.

Joining Support Groups

Connecting with others who use prosthetics can make the journey easier. They can share tips, encourage you, and help you navigate any challenges.

A Simple Decision Guide

Step One: Define Your Goal

Think about what you need most right now — movement or appearance. This will point you toward either functional or cosmetic options.

Step Two: Set Your Budget

Understand what you’re willing to spend. Factor in not just the initial cost but also maintenance and possible replacements.

Step Three: Try Before You Decide

If possible, try wearing both types for a short time. Many prosthetic clinics offer trial fittings that let you feel the difference before committing.

Step Four: Make the Choice That Fits Your Life

Choose the option that supports your lifestyle today. Remember, you can always switch later as your needs change.

Advanced Technology in Finger Prosthetics

How Functional Prosthetics Are Getting Smarter

Functional finger prosthetics today are not what they used to be a decade ago. Modern designs can respond to your muscle signals, allowing the prosthetic to open or close just by you thinking about moving your hand.

Some models come with different grip patterns for different activities. For example, you can switch between a pinch grip for holding small objects and a power grip for carrying heavier items.

Technology is also making them lighter while keeping them strong. Carbon fiber and advanced plastics can handle daily wear without adding much weight.

How Cosmetic Prosthetics Are Becoming More Realistic

Cosmetic prosthetics have also seen big improvements. The silicone used today can be colored in layers, which makes the skin tone look more natural. This layering even allows for tiny details like veins, freckles, or nail ridges.

Some companies now offer seasonal skin tone updates, so your prosthetic matches your skin in summer and winter. This is especially useful in places where sunlight changes your skin color over the year.

The Future of Functional and Cosmetic Designs

Blending Function and Appearance

The next big step in prosthetic design is combining the best of both worlds. Some companies are working on prosthetics that move like functional ones but are also made to look exactly like a natural finger.

This means you could have a device that helps you grip and hold, while still looking like it’s part of your hand, even up close.

3D Printing Custom Fits

3D printing is also changing how prosthetics are made. It allows for perfect fits based on scans of your hand. This not only improves comfort but also reduces the time it takes to make a prosthetic.

It also opens the door for more affordable replacements, since making a new one is quicker and uses less material.

How to Choose the Right Prosthetic Clinic

Look for Experience and Specialization

Not every clinic has the same level of expertise with finger prosthetics. Look for one that has worked with cases similar to yours. They will know the small adjustments that can make a big difference in comfort and usability.

Ask About Trial Fittings

A good clinic will let you try a prosthetic before making a final decision. This is especially important if you’re unsure whether you want a functional or cosmetic model. Feeling the weight, texture, and movement will help you decide.

Check Their Support Services

Your relationship with the clinic doesn’t end when you get your prosthetic. Ask about aftercare, repairs, and follow-ups. A clinic that offers quick adjustments and repair services will save you a lot of stress in the long run.

Tips for First-Time Users

Start Slow

If you’ve never worn a prosthetic before, give yourself time to adjust. Start by wearing it for short periods each day and gradually increase the duration as you get used to it.

Practice Simple Tasks First

Don’t jump straight into heavy work or sports. Begin with light activities like holding a spoon, typing a few lines, or turning a doorknob. This will help you learn how the prosthetic responds to different movements.

Be Patient with Yourself

It’s normal to feel awkward at first. Your brain and body need time to adapt. Celebrate small successes — even picking up a pen can feel like a victory in the early days.

Emotional Benefits of Choosing the Right Prosthetic

Regaining a Sense of Wholeness

Losing a finger can leave you feeling like a part of you is missing — both physically and emotionally. The right prosthetic can help close that gap. For some people, it’s about being able to shake hands without hesitation. For others, it’s about feeling comfortable holding a loved one’s hand again.

When you look down and see a complete hand, it can change the way you see yourself. That small change in self-image can have a big effect on how you approach life.

Boosting Everyday Confidence

Many people underestimate the quiet power of confidence. When you are not worrying about how others might react to your hand, you can focus fully on conversations, work, and social moments.

A well-chosen prosthetic — whether functional or cosmetic — gives you the freedom to engage without distraction, letting your personality shine through.

Supporting Mental Health

Acceptance is not an overnight process. But having the right prosthetic can reduce the constant reminder of loss and replace it with a feeling of progress. This can help lower anxiety, lift your mood, and make social situations more enjoyable.

Social Acceptance and Public Perception

Breaking the Stare Barrier

One challenge many people face after limb loss is unwanted attention. A cosmetic prosthetic can blend in so well that most people won’t notice it at all, breaking the awkward “stare barrier” that can make public spaces uncomfortable.

Showing What’s Possible

On the other hand, functional prosthetics can be a powerful statement. They show that technology and determination can overcome challenges. Some people find that their prosthetic becomes a conversation starter, inspiring others in ways they didn’t expect.

Personal Choice Over Public Opinion

What matters most is how you feel, not what others think. The right choice is the one that supports your comfort, independence, and lifestyle — even if it’s different from what someone else would pick.

Common Myths About Finger Prosthetics

Myth 1: They’re Always Uncomfortable

With modern materials and custom fitting, most users adapt quickly to wearing a prosthetic. Discomfort usually happens only if the fit is wrong, which can be fixed with adjustments.

Myth 2: Functional Prosthetics Look Awkward

Many functional prosthetics now have sleek, minimal designs. Some are even made to match skin tones, so you get both movement and a natural look.

Myth 3: Cosmetic Prosthetics Are Just for Show

Even though they don’t move, cosmetic prosthetics can protect sensitive skin and help with light activities like pushing buttons or holding papers. They are more than just appearance.

Your Action Plan for Choosing a Prosthetic

Step One: Write Down Your Needs

List the activities you miss the most. This could be cooking, typing, sports, or simply feeling comfortable in public. This list will guide your decision.

Step Two: Research Available Options

Look into both functional and cosmetic prosthetics. Learn about the materials, designs, and customization levels available.

Step Three: Meet a Specialist

Schedule an appointment with a prosthetic expert. Bring your list of needs and be open about your lifestyle and budget. The more details you share, the better they can help.

Step Four: Try Before You Decide

If possible, test both types. Notice how they feel, how they fit, and how they affect your ability to perform tasks.

Step Five: Make a Decision You Feel Good About

Choose the prosthetic that gives you the most comfort, confidence, and independence. Remember, this is your journey — and your choice.

Long-Term Life with a Prosthetic

Adapting Over the Years

Your prosthetic is not just a short-term solution — it becomes part of your daily life. At first, you may be highly aware of it, but as the months pass, it starts to feel like second nature. Many users say they eventually forget they are even wearing it until they take it off at night.

Over time, you may find new ways to use it for tasks you didn’t attempt in the beginning. It’s a learning curve that can stretch over months or even years, but the progress is rewarding.

Upgrading to New Technology

Prosthetic technology is advancing quickly. Every few years, new materials, designs, and control systems are introduced. You may start with a simple model and later decide to move to a more advanced one with better grip, lighter weight, or a more natural look.

Staying in touch with your prosthetic clinic ensures you know about these upgrades and can decide when the time is right to switch.

Handling Wear and Tear

No matter how careful you are, daily use takes a toll. Silicone can fade or tear, mechanical joints can loosen, and sockets can wear down. The key is to address small issues early before they turn into big repairs.

Regular maintenance checks keep your prosthetic performing well and extend its life. Some users keep a backup prosthetic — especially those who rely heavily on theirs — so they’re never without one if repairs are needed.

Inspiring Success Stories

Returning to Work

Sanjay, a chef, lost two fingers in an accident. For months, he thought his career was over. But with a functional finger prosthetic, he was able to hold knives, stir sauces, and plate dishes again. Within a year, he was not just working — he was leading a kitchen team.

Rediscovering Hobbies

Nisha loved playing the guitar, but after losing a finger, she thought she’d never strum again. A custom functional prosthetic allowed her to hold the pick and play her favorite songs. Music became her therapy, and now she teaches lessons to others who have faced limb loss.

Finding Confidence Again

For Rohit, appearance mattered most. He didn’t care about movement — he just wanted his hand to look normal in public. A cosmetic prosthetic that matched his skin perfectly gave him that confidence. Today, he travels, works, and meets new people without worrying about his hand being noticed.

Final Thoughts: Making the Choice That’s Right for You

Choosing between a functional and a cosmetic finger prosthetic is not just about technology — it’s about your life, your comfort, and your goals.

A functional prosthetic can give you back movement, independence, and the ability to perform tasks you thought were gone forever. A cosmetic prosthetic can restore your hand’s natural appearance, boost your confidence, and make social situations feel easier.

There is no “better” option — there is only the option that fits your needs today. And remember, your choice doesn’t have to be permanent. You can switch later, upgrade, or even use both types for different situations.

The most important step is to take action. Talk to a specialist, explore your options, and try them out. The sooner you start, the sooner you’ll discover how much a prosthetic can give back — not just in ability, but in hope, confidence, and freedom.

Your journey is unique, and the right prosthetic will be the one that helps you live it fully.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

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You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

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In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
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The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

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6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
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 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.