First Visit Checklist: Documents, Clothing, and Expectations

First Visit Checklist: Documents, Clothing, and Expectations

The first visit to a prosthetic clinic can feel like stepping into the unknown. You may wonder what to bring, how to dress, and what will actually happen during your appointment. These questions are natural, and having clear answers can take away much of the stress.

At RoboBionics, we meet people every day who arrive with both hope and hesitation. Some expect a fast, simple process, while others fear that it will be long and uncomfortable. The truth is that your first visit is not about rushing or making final decisions. It is about preparation, conversation, and building a plan that truly fits your life.

This article will walk you through everything you need to know before your first visit. From the documents that save time, to the clothing that makes fitting easier, to the expectations you should set for yourself and your family—we will cover it all. Think of this guide as your friendly companion, showing you step by step how to turn an anxious first meeting into a confident beginning.

Documents You Should Bring and Why They Matter

Why paperwork makes a difference

When you walk into a prosthetic clinic

When you walk into a prosthetic clinic for the first time, you may think the focus will only be on your limb. While that is important, the papers you carry can shape the entire appointment. Documents tell your story before you even speak. They give the prosthetist a clear picture of your medical history, your current condition, and the path you have already taken.

Without them, the team may have to spend extra time asking questions or repeating tests you have already done elsewhere. With them, the process becomes smoother and more focused on finding solutions. Think of paperwork as a bridge between your past care and your future independence.

Medical records from your surgery

One of the most valuable documents to bring is your surgical report. This record shows exactly what procedure was done, how the limb was shaped, and any unique details about bone length, scars, or implants. For the prosthetist, this information is like a map—it guides them in understanding how to design a socket that respects your anatomy.

If you do not have the full surgical report, do not worry. Even discharge papers, doctor notes, or hospital summaries are helpful. They may include details about healing, medication, or follow-up advice. All of this helps the prosthetic team make safer and smarter choices.

Recent medical tests and scans

If you have had X-rays, CT scans, or ultrasounds after your surgery, bring them along. These images can reveal bone density, tissue health, or hidden issues that may not be obvious during a simple exam. For example, an X-ray might show bone spurs that could cause socket discomfort if not accounted for.

Blood reports, especially those related to diabetes or circulation, can also be useful. They help the team understand your healing capacity and skin health, which are critical for long-term prosthetic comfort.

Physiotherapy or rehabilitation notes

Many people receive physiotherapy before coming for a prosthesis. If you have attended such sessions, carry any notes or progress sheets your therapist gave you. These records show how much strength, balance, and range of motion you already have.

For the prosthetist, this information helps in setting realistic goals. If your muscles are already well-trained, you may adapt quickly to myoelectric controls. If not, the plan may include more gradual training or even devices like our BrawnBand to help build strength.

Previous prosthesis or assistive devices

If you have used a temporary prosthesis, an orthotic, or even a mobility aid like crutches, bring them to the clinic. They are not just old equipment; they are part of your journey.

By examining your previous device, the prosthetist can see what worked and what caused trouble. Was the fit too loose? Did the straps irritate your skin? Did the weight feel heavy over time? These details prevent the same mistakes from being repeated in your new prosthesis.

Insurance documents and ID proofs

On the practical side, carry your insurance card, claim forms, or any letters from your provider. Many prosthetic fittings require some level of pre-approval or paperwork for coverage. Having these documents ready speeds up the financial discussion and reduces stress later.

Bring basic identification as well—Aadhaar, PAN card, or any local ID. Clinics often need these for registration, quotes, or funding programs. A small folder with copies of these papers can save you multiple visits.

Referral letters or NGO support papers

If a doctor, hospital, or NGO has referred you to the clinic, bring the letter with you. Referral notes often highlight specific needs, such as “patient requires lightweight design” or “avoid pressure on lateral scar.” These small details matter in socket design.

NGO or CSR support papers are also worth carrying. Many programs require clinics to document each step of the journey, from trial fit to delivery. Having the right papers from the start prevents delays in funding approvals.

A simple personal note

One of the most overlooked but powerful documents you can bring is your own note. Write down what you expect from the prosthesis, what tasks you miss most, and what worries you have. It does not have to be formal—just honest.

This small piece of paper helps the prosthetist focus on what matters most to you. It could be as simple as “I want to hold my child safely” or “I need to type without pain.” When your goals are visible on paper, they are less likely to be lost in the rush of medical details.

Organizing your folder

Instead of carrying loose papers, place everything in a single folder. Use clear sleeves if possible, keeping medical records at the front and ID proofs at the back. Having things neatly arranged saves time during your visit and shows the team that you are prepared.

It also reduces your stress. Nothing feels more frustrating than searching for a missing paper while others wait. With a ready folder, you walk in with confidence and start the session on the right foot.

What if you do not have all documents?

Not everyone has every piece of paper, and that is okay. If some records are missing, simply bring what you can. Skilled prosthetists can still examine your limb, take new measurements, and create a fitting plan. The documents simply make the process faster and more precise.

If possible, call your hospital or doctor before your visit to request copies. Most records can be printed or emailed on request. Even partial information is better than none.

Why this step sets the tone

Bringing the right documents may sound like a small detail, but it sets the tone for your entire prosthetic journey. It shows the clinic that you are serious, it saves precious time, and it gives the team the tools they need to design with confidence.

For you, it means fewer delays, fewer repeat tests, and a smoother path from first visit to final fit. That is why we encourage every visitor to spend a little extra time preparing their paperwork. It is the first step toward a prosthesis that truly works for you.

Clothing: What to Wear and Why It Matters

Why clothing is part of the fitting process

When most people think of a clinic visit

When most people think of a clinic visit, they focus on medical documents and questions they want to ask. Clothing often feels like an afterthought. Yet the clothes you wear on your first day can make a huge difference in how smoothly the session goes.

The right clothing makes it easier for the prosthetist to access your limb, take measurements, and test fittings. The wrong clothing can slow things down, cause discomfort, or even give misleading results during alignment checks. Dressing with thought saves time and sets you up for a smoother experience.

Choosing the right top

If you are coming for an upper limb prosthesis, wear a short-sleeved or sleeveless top. This allows easy access to your forearm or upper arm without the need to roll up tight sleeves. Loose sleeves can bunch up under the trial socket, creating false pressure points that confuse the fitting process.

A simple cotton T-shirt is usually best. Cotton breathes well, keeps you cool, and absorbs sweat that might otherwise affect sensor placement. Avoid thick fabrics, layers, or tight elastic bands around the arms, as they interfere with fitting.

Lower body clothing for leg prostheses

For lower limb prosthetics, comfortable shorts or loose track pants work best. The prosthetist will need to see how your residual limb sits inside the trial socket, how your knee bends, and how your hip and pelvis align. Tight jeans or long trousers make this almost impossible.

If you are not comfortable in shorts, choose pants with wide legs that can be pulled up easily. What matters most is that your limb can be examined and fitted without constant struggle with fabric.

Footwear choices

Shoes are just as important as clothes when it comes to prosthetic fittings. If you are being fitted for a leg prosthesis, bring the pair of shoes you wear most often. The height of your heel and the shape of your sole affect alignment.

Wearing sandals one day and formal shoes the next can create differences in balance. That is why prosthetists often ask to see the shoes you will wear daily. For upper limb fittings, footwear matters less, but still choose something comfortable since you may spend time walking during posture checks.

Fabrics that work best

Breathable fabrics like cotton or linen help keep your skin cool and dry. This is especially important in India’s warm climate, where sweat can build up quickly. Synthetic fabrics often trap heat and make you sweat more, which can reduce electrode contact and make fittings uncomfortable.

Clothing should also be light enough to allow easy movement. During a trial, you may be asked to lift, reach, or bend in different ways. Stiff or heavy clothes make these tasks harder and reduce the accuracy of posture checks.

Avoiding bulky accessories

On your first visit, avoid wearing large watches, bangles, belts, or layers of jewelry. These accessories can get in the way of socket placement or sensor testing. They may also catch on trial devices during practice, causing small accidents.

It is best to come as simple as possible. Once the prosthesis is fitted, you can discuss with your prosthetist how accessories may be worn safely with your device in daily life.

The role of undergarments

Something many people overlook is how undergarments can affect a fitting. For upper limb prostheses, tight under-vests with thick seams can interfere with electrode wires or socket edges. For lower limbs, underwear with bulky seams at the hip or thigh may cause friction under a liner.

Choose soft, seamless undergarments for your visit. They create a smoother base layer, allowing the prosthetist to fit your device without unexpected friction points.

Dressing for confidence

Clothing is not only about practicality—it also affects how you feel. Many people arrive at their first prosthetic appointment with mixed emotions: hope, worry, and curiosity all blended together. Wearing something that makes you feel comfortable and confident helps ease this tension.

When you feel good in what you are wearing, you stand taller, relax more, and engage better with the process. This positive mindset supports clearer communication with the team and helps you make stronger decisions.

Bringing an extra set

It is a good idea to bring an extra T-shirt or a spare pair of shorts in your bag. Trial fittings can sometimes make you sweat, especially in warm rooms or if you are nervous. Changing into a fresh set halfway through keeps you comfortable and avoids irritation from damp clothing.

It also helps if electrodes need to be repositioned or if the team wants to test with different sleeve styles. Having a backup prevents delays and gives you flexibility during the session.

What to avoid on your first visit

Avoid clothing that is overly tight, overly loose, or made of heavy fabrics. Tight clothes restrict movement, while loose ones bunch up under sockets. Heavy fabrics make you sweat and reduce comfort.

Also avoid high heels, narrow shoes, or stiff leather sandals if you are coming for a leg fitting. These can mislead alignment tests. Instead, bring the shoes you normally wear every day—whether that is a simple pair of sneakers, office shoes, or sandals.

Why these small choices matter

It may seem like clothing is a small detail, but it has a big impact on your first visit. The wrong outfit can create false pressure points, block electrode contact, or even slow down measurements. The right outfit makes the prosthetist’s job easier and your own experience more comfortable.

By planning your clothing carefully, you are telling yourself and the clinic that you are ready to take this journey seriously. These small, thoughtful choices show respect for the process and set the stage for a smoother path toward independence.

Expectations: What Really Happens During Your First Visit

Setting the right mindset

Walking into a prosthetic clinic

Walking into a prosthetic clinic for the first time can stir up many emotions. Some people expect miracles on day one, while others worry about pain or embarrassment. The truth lies in between. The first visit is not about instant solutions. It is about building a foundation—a careful step that makes every stage afterward smoother and more successful.

If you come with the mindset that this visit is a starting point rather than the finish line, the experience will feel easier and more empowering.

What the clinic team focuses on

During your first visit, the team’s main goal is to understand you. They will study your limb, your medical background, and your daily routine. They will ask questions about your work, your hobbies, and the specific tasks you want to regain—whether that is cooking, writing, cycling, or playing with your kids.

This is not idle talk. Each answer helps them design a prosthesis that suits your life, not just your body. Expect honest questions and be prepared to share details. The more open you are, the better your outcome.

The flow of your first session

Most first visits follow a rhythm. After greetings and paperwork, your limb will be gently examined. The prosthetist checks skin health, scar lines, and muscle activity. Measurements may be taken using tape, scanners, or plaster molds.

If you are exploring a myoelectric device, electrodes may be placed on your skin for a quick signal test. This does not hurt. You may be asked to imagine opening or closing your hand while the screen shows how strong your signals are. This helps the team decide what type of prosthesis will work best for you.

Finally, you will have a discussion about possible device options, pricing, timelines, and the journey ahead. Do not expect to leave with a prosthesis the same day. Instead, expect to leave with a clear plan.

Honest conversations about cost

One of the most important parts of the first visit is the cost discussion. Many people hesitate to ask about money, but it is better to be upfront. At RoboBionics, we explain all costs clearly—the device, socket, training, service, and warranty.

If funding support is available through insurance, CSR partners, or NGOs, we guide you through the documents needed. Setting expectations about finances early prevents frustration later and helps you plan with confidence.

What not to expect

Many people walk in thinking the first visit will end with a prosthesis in hand. This is almost never the case. Crafting a high-quality prosthetic device requires trial fits, adjustments, and training sessions. The first visit is about information gathering, not instant delivery.

Do not expect to master control right away either. If you test electrodes, the movements may feel clumsy or weak. That is normal. True control takes time, training, and patience.

Expect teamwork, not one-way advice

Some people fear that the prosthetist will dictate every choice. In reality, the process is a partnership. The clinic brings technical expertise, but you bring lived experience. Together, you decide what balance of comfort, function, and appearance makes sense for your life.

Expect to be asked about your preferences and goals. Do not be shy about sharing them. Your voice is central to the process.

How long the first visit lasts

A typical first session lasts about an hour, sometimes more if detailed measurements are needed. Be prepared for this and do not schedule something important immediately afterward. Rushing can create stress and prevent you from asking all the questions you need.

Instead, see this visit as an investment. Every minute you spend now helps shape a prosthesis you may use every single day for years.

Family involvement

If possible, bring a family member or close friend. They provide emotional support, help remember instructions, and sometimes notice details you might overlook. Their presence can also reassure you if nerves get the better of you.

Clinics often encourage family involvement because it strengthens follow-up care at home. Tasks like donning, doffing, and daily cleaning become easier when someone else understands them too.

Expect emotions, and let them come

Do not be surprised if emotions run high during your first visit. For many people, it is the first time since surgery or accident that they actively think about regaining independence. Hope, anxiety, and even grief may surface. All of these feelings are normal.

The clinic team is used to this. They will give you time to breathe, reflect, or ask for a break. Showing emotion is not a weakness—it is part of the healing process.

Leaving with clarity

By the end of your first visit, you should leave with three things:

  1. A clear understanding of your options.
  2. A timeline of next steps—trial fit, training, final fit.
  3. Confidence that the team has heard you and is building a plan for your needs.

Even if you do not have the prosthesis yet, you should walk out feeling more informed and less anxious. That clarity is the real outcome of your first visit.

Why realistic expectations matter

People who come with realistic expectations adjust better to the prosthesis later. They understand that progress takes time, that trial fits are necessary, and that training is part of the journey. Those who expect miracles often feel frustrated and may give up too soon.

Having the right mindset from the start sets you up for success. The first visit is not the end goal—it is the doorway to independence. Step through it with patience and trust, and the rest of the journey will follow.

Preparing Questions for Your First Visit

Why questions matter

Many people arrive at their first prosthetic appointment nervous, and in that state, they forget to ask what they really wanted to know. Writing down questions in advance helps you walk in with confidence. A good question can open up a useful conversation and prevent surprises later.

What to ask about the device

You may want to ask about how long the device will last, how often it needs service, and whether spare parts are easily available. These are not technical curiosities—they affect your daily life and budget. If you know in advance that a battery needs charging once a day or that a liner should be replaced every year, you can plan accordingly.

Another smart question is about future upgrades. Technology changes fast. Understanding whether your prosthesis can be updated with new grips, sensors, or cosmetic covers can save you money in the long run.

What to ask about training

Training is just as important as the device itself. Ask how many training sessions you will need, what they involve, and who will guide you. If you know you will be practicing tasks like holding a pen, cooking, or typing, you can prepare at home with small exercises even before your prosthesis is delivered.

It is also worth asking whether your family can attend training sessions with you. Their support can make the learning curve much smoother.

What to ask about cost and funding

Costs can feel uncomfortable to bring up, but it is better to discuss them openly. Ask for a clear breakdown of what is included in the price—device, socket, fittings, training, warranty, and service. If there are possible hidden costs later, it is better to know them now.

You can also ask whether the clinic partners with NGOs, CSR programs, or insurance providers. Even if you cannot access funding today, knowing your options prepares you for tomorrow.

Managing Emotions During the Visit

Normalizing mixed feelings

The first visit is often emotional. You may feel hopeful at one moment and doubtful at the next. This mix of emotions is normal. Accepting them rather than fighting them helps you focus on what really matters—building a better future.

Breathing and pacing yourself

If you feel overwhelmed during the visit, ask for a short break. A few minutes to breathe and collect yourself can make the rest of the session far more productive. Clinics expect this. You are not slowing anyone down by taking care of your mind.

Sharing emotions with the team

Do not hide your feelings from the prosthetist or trainer. If you feel nervous about controlling the device, say so. If you are excited but unsure about the cost, share it. Honest communication builds trust and helps the team guide you with kindness.

Supporting Family and Caregivers

Why their role is crucial

Your journey with a prosthesis is not only yours—it also affects your family. They may help you with cleaning, charging, or even motivating you on days when practice feels tiring. Involving them from the first visit makes everything easier.

What family should know

Family members should understand that the prosthesis will not feel natural immediately. They should expect small mistakes, slow progress, and moments of frustration. If they see the bigger picture, they will be more patient and supportive.

They should also learn basic care—how to check skin for redness, how to clean the liner, and how to store the device. This ensures safety and builds confidence at home.

Encouraging independence

While support is important, families should avoid doing everything for you. The goal of a prosthesis is independence. Encourage them to let you try, even if it takes longer at first. Their role is to stand beside you, not in front of you.

Post-Visit Follow-Up

Why follow-up matters

Your first visit is just the beginning

Your first visit is just the beginning. The real progress comes in the weeks and months afterward. Follow-up ensures that small issues are corrected quickly before they turn into big problems.

Staying connected with the clinic

Always keep the clinic’s number handy. If you notice skin irritation, unusual sounds from the device, or difficulty with control, report it immediately. Quick action prevents damage to both your body and the prosthesis.

Many modern clinics also offer virtual check-ins. Use them. Sending a picture of redness or a video of your movement can sometimes save you a trip.

Practicing at home

After your first visit, you may be given small exercises—flexing muscles, practicing calm rest, or even gentle stretches. Take these seriously. They prepare your body for the trial fit and final device. Think of them as homework that makes class easier.

Strategic Advice for Long-Term Success

Patience as your best strategy

Progress with a prosthesis is not measured in days but in weeks and months. If you expect instant mastery, you may feel discouraged. Patience is your greatest asset. Celebrate small wins—a smoother grip, a longer wear time, a successful task. These build up to bigger victories.

Consistency beats intensity

It is better to practice for 15 minutes daily than for two hours once a week. Consistency teaches your brain and muscles to adapt steadily. Make practice part of your routine, like brushing your teeth.

Communication as a tool

Stay in touch with your prosthetist, trainer, and even fellow users if you meet them. Sharing challenges and solutions keeps you motivated. The more openly you communicate, the stronger your journey becomes.

Treating your prosthesis as a partner

Do not think of the prosthesis as a tool you wear. Think of it as a partner that grows with you. Respect it, care for it, and give yourself time to bond with it. This mindset shift makes daily use easier and more meaningful.

Conclusion

Your first visit to a prosthetic clinic is a doorway, not a destination. The documents you bring tell your medical story. The clothes you wear make fitting easier. The expectations you set guide your mindset. And the questions you prepare open the right conversations.

Yes, the day may feel overwhelming at times. But remember—every measurement taken, every adjustment made, and every word exchanged is building the foundation of your independence.

At RoboBionics, we believe this journey is not just about technology. It is about dignity, trust, and care. From the very first visit, our goal is to help you feel seen, supported, and ready for the path ahead.

So prepare your folder, choose your outfit, write your questions, and bring an open heart. Your first visit is not about perfection. It is about beginning. And every great journey begins with a single, well-prepared step.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.