Employer Reimbursement & Workmen’s Comp: Getting Paid Back

Employer Reimbursement & Workmen’s Comp: Getting Paid Back

An accident at work can change everything in a second. Beyond the shock and the pain, there’s the worry about money — medical bills, prosthetics, lost wages, and the fear of how you’ll manage.

This is where employer reimbursement and workmen’s compensation come in. They’re meant to protect you, to make sure you’re not left alone to carry the burden of recovery. But for many, these systems feel confusing, full of paperwork, delays, and unanswered questions.

In this blog, we’ll make things simple. We’ll explain how workmen’s compensation works in India, how employer reimbursement fits in, what rights you have, and most importantly — how you can actually get paid back without endless stress.

Let’s start by understanding what workmen’s compensation really means.

What Is Workmen’s Compensation?

The Basic Idea

Workmen’s compensation is a law

Workmen’s compensation is a law that protects workers when accidents happen on the job.

If you get injured while working, your employer has a duty to cover certain costs. These can include medical treatment, lost wages, and in many cases, the cost of prosthetics or assistive devices.

The idea is simple: you should not suffer financially for an accident that happened while doing your job.

The Legal Backing in India

In India, the Workmen’s Compensation Act of 1923 (now called the Employees’ Compensation Act) sets the rules.

It says that if an injury happens during employment, and it affects your ability to work, you are entitled to compensation.

The law covers many workers — from factory laborers to drivers, from miners to delivery staff. In some cases, even office employees are covered if their company falls under the Act.

Why It Exists

The Act was created to give security to workers and their families. In the past, injured workers often had no support and would fall into poverty after accidents.

Workmen’s comp ensures there’s a system of fairness. It shares the burden between the employer and the worker, instead of leaving everything on the worker’s shoulders.

Employer Reimbursement: How It Fits In

What Does Reimbursement Mean?

Reimbursement is simply getting your money back for expenses you had to pay first.

For example, if you paid for your prosthetic hand yourself, you may later claim reimbursement from your employer or insurance provider.

It’s about ensuring you’re not left out of pocket for something that should have been covered.

How It Works with Workmen’s Comp

Sometimes the employer pays directly for medical treatment or devices. Other times, you may pay first and then apply for reimbursement.

Workmen’s compensation supports both. The key is having the right documents and proof that your expenses are linked to the work accident.

Why This Matters for Prosthetics

Prosthetics like hands, feet, or knees are not just “extras” — they’re essential for you to get back to work and live independently.

That’s why they often fall under reimbursement. If your accident happened at work, your employer or insurance is usually responsible for covering at least part of the cost.

What Can Be Claimed?

Medical Treatment Costs

Doctor visits, hospital stays, surgery, and medicines are usually covered under workmen’s compensation.

These are the most common claims and are rarely disputed if the accident clearly happened at work.

Prosthetic Devices and Rehabilitation

Here’s where things get more important for amputees. The cost of prosthetics, fittings, sockets, and even rehabilitation sessions can often be included in claims.

For example, if you need a Grippy™ Bionic Hand after a factory injury, you can claim it as part of your recovery needs.

The law recognizes that without such devices, your ability to return to work is limited.

Loss of Income

If your injury keeps you away from work for weeks or months, you may be entitled to a percentage of your wages for that period.

This ensures your family is not left without income while you heal.

Permanent Disability Compensation

If the accident leaves you with a permanent disability, the compensation amount increases.

The law has a formula based on your age, wages, and the percentage of disability. For example, losing a hand or foot is considered partial disability, while losing both may be considered permanent total disability.

This affects the total reimbursement you can claim.

The Process of Making a Claim

Step 1: Report the Accident

Always report the accident to your employer immediately. Delays can create doubts and may weaken your claim.

Make sure the details are written down in company records, not just told verbally.

Step 2: Seek Medical Care

Go to a certified doctor or hospital. Ask for detailed medical records, diagnosis papers, and bills.

These documents are the backbone of your claim. Without them, reimbursement becomes very hard.

Step 3: Inform the Insurance Provider

Many employers have workmen’s compensation insurance. This means the insurer, not just the employer, will handle the payment.

Your employer should inform the insurer, but you can follow up to ensure it’s being done.

Step 4: File for Compensation

Submit all required forms, medical records, and expense bills. Include prosthetic invoices, fitting charges, and rehabilitation costs if relevant.

Keep copies of everything. Many claims fail because workers don’t have proper paperwork.

Step 5: Follow Up

Once the claim is filed, keep checking progress. Sometimes delays happen due to missing forms or unclear documents.

Staying active ensures your case doesn’t get stuck in a pile of pending claims.

Challenges Workers Often Face

Lack of Awareness

Many workers don’t even know they have the right

Many workers don’t even know they have the right to claim compensation. Employers may also avoid sharing this information.

This is why education and awareness are critical. Knowing your rights is the first step to using them.

Delays in Payments

Even when claims are approved, payments can take time. This creates stress, especially when you’ve already spent money upfront.

Having all documents ready and following up regularly helps speed things up.

Employers Avoiding Responsibility

Some employers try to deny that the injury happened at work, or they argue it was the worker’s fault.

In such cases, legal support may be needed. Workers’ unions and NGOs often provide free help for these situations.

Underestimating Prosthetic Costs

Employers sometimes assume prosthetics are one-time purchases. They don’t consider replacement parts, fittings, or rehabilitation.

This is where clear medical reports and prosthetic provider invoices help. They show why ongoing support is necessary.

Strategies to Maximize Reimbursement

Keep Every Document

The most important strategy is simple: keep everything.

Every hospital bill, prescription, prosthetic invoice, rehab session receipt — all of it matters.

Even a small missing bill can cause delays or reduce the amount you’re reimbursed. Keep them in a file or scan them on your phone for safety.

Get Clear Medical Certificates

Doctors must clearly state that your injury is work-related. If the medical note only says “hand amputation” without mentioning the cause, insurers may argue it was not due to employment.

Always ask your doctor to write “injury due to workplace accident” or something similar. This one sentence can save months of trouble later.

Involve Your Employer Early

Some workers are afraid to inform their employers about compensation claims. But it’s always better to bring them in early.

Employers who cooperate make the process smoother because they already have to report workplace injuries to insurance providers.

Don’t Settle for Less

Sometimes, employers may offer a small one-time payment to “settle things quickly.”

But this is risky. Your future medical needs — like prosthetic replacements, new sockets, or therapy — may cost much more.

Always think long-term before agreeing to a settlement.

Real-Life Example: Ramesh’s Story

The Accident

Ramesh was a 32-year-old machine operator

Ramesh was a 32-year-old machine operator in Pune. One morning, his hand got caught in a press machine, leading to an amputation below the elbow.

His employer was supportive at first but offered only a small lump sum payment for his medical care.

The Claim

With help from a local NGO, Ramesh filed for compensation under the Employees’ Compensation Act. He submitted hospital bills, his prosthetic hand invoice, and medical records that clearly linked the injury to his workplace.

He also included rehab expenses because he needed training to use his new Grippy™ Bionic Hand.

The Outcome

After three months of follow-ups, Ramesh received full reimbursement for his prosthetic hand, rehabilitation costs, and wage compensation for the months he couldn’t work.

Today, he’s back at work with his bionic hand and tells others, “Don’t give up on your rights. The system works if you know how to use it.”

What Employers Need to Understand

It’s Not Just a Legal Duty

For employers, reimbursement and compensation should not feel like a punishment. They are an investment in their workforce.

When a worker is supported after an accident, loyalty and trust increase. The whole team feels safer knowing their employer will stand by them.

Compensation Builds Confidence

Workers who receive proper care and financial support often return to work stronger and more motivated.

Instead of losing skilled employees, companies retain them — saving on training and building a reputation as a responsible employer.

Prevention Still Matters Most

Compensation is important, but prevention is better. Employers should maintain safety training, provide protective gear, and follow proper standards.

Every accident avoided saves not just money, but human suffering.

How Prosthetics Fit into Compensation

More Than a Medical Device

For amputees, a prosthetic is not just a medical tool. It’s their pathway back to independence, work, and dignity.

That’s why prosthetics are increasingly recognized under compensation schemes. Without them, recovery is incomplete.

The Full Journey Needs Coverage

Prosthetics are not a one-time purchase. They need fittings, replacements, new sockets, and sometimes upgrades as technology improves.

Compensation should cover the full journey, not just the initial device. Many workers don’t realize they can claim for these ongoing costs as well.

Why Robobionics Supports Workers

At Robobionics, we believe no worker should be denied a prosthetic because of cost.

That’s why we not only keep our prices affordable, but we also guide users on how to claim reimbursement. Our team often helps with invoices, documentation, and letters that insurers require.

We know the paperwork can be heavy. We try to carry some of that load for you.

The Emotional Side of Compensation

More Than Money

When you receive reimbursement

When you receive reimbursement for your treatment and prosthetic, it’s not just about the money. It’s about recognition.

It’s society saying: “Yes, this happened to you. And yes, we will stand with you.”

That emotional validation matters. It helps you heal faster, rebuild confidence, and move forward without bitterness.

The Stress of Waiting

The hardest part of compensation is often the waiting. Weeks or months of silence can make you feel forgotten.

That’s why persistence is key. Following up, asking questions, and keeping documents ready helps break the silence and push your case forward.

Advanced Strategies for Workers

Know the Deadlines

Compensation claims are powerful tools, but they come with strict timelines.

In India, you usually need to file your claim within two years of the accident. If you wait too long, your case may be rejected.

That’s why acting quickly matters. Even if you don’t have every single document ready, file your intent to claim. You can always add more papers later.

Use the Right Language

When filing, use clear words. Don’t say “I hurt my hand.” Say “I lost my right hand due to an accident with the company press machine while on duty.”

Precise words tie your injury directly to your job. This reduces arguments later.

Seek Support if Needed

If your employer is unhelpful or if the insurer is delaying, you can approach the Labour Commissioner’s office.

There are also NGOs and legal aid groups that help injured workers at little or no cost. You don’t have to fight alone.

The Employer’s Side of the Story

Why Some Employers Resist

Some employers fear that accepting responsibility will open the door to more claims. Others worry about rising insurance premiums.

But resisting only creates mistrust, legal battles, and bad publicity. In the long run, it costs more than simply helping the worker.

Insurance Protects Employers Too

Most employers today have insurance for workmen’s compensation. This means the insurer pays most of the costs, not the employer directly.

So there is no reason to resist claims. Supporting the worker is both the right and the practical choice.

How Employers Can Make It Easier

Employers can simplify the process by:

  • Reporting accidents quickly to insurers
  • Helping workers gather documents
  • Providing wage details and medical referrals without delay

When employers take these steps, workers recover faster, and companies avoid costly disputes.

Special Focus: Compensation for Prosthetics

Initial Device vs Long-Term Care

Many workers and employers think compensation

Many workers and employers think compensation only covers the first prosthetic device. But in reality, it can extend to replacement parts, socket refits, and upgrades when required for function.

For example, if your prosthetic foot wears out after three years, and your disability is permanent, you can often claim a replacement under the same scheme.

The Role of Documentation

For prosthetics, invoices must clearly mention the purpose and type of device. A bill that says “medical equipment” may cause delays. A bill that says “Grippy™ Bionic Hand, below-elbow fitting” makes the case stronger.

Detailed paperwork makes insurers less likely to argue.

Rehabilitation as a Claimable Cost

Prosthetics don’t work without training. You need therapy to learn grips, walk evenly, or adjust to a socket.

These rehab costs are valid parts of your claim. Many workers forget to include them — but they should.

Real-Life Example: Meena’s Journey

The Injury

Meena was a textile worker in Tamil Nadu. One day, her sleeve got caught in a loom, leading to the loss of her left hand.

Her employer offered her a basic mechanical hand, but it didn’t meet her needs. She wanted something advanced that could help her return to weaving.

The Claim

With help, Meena filed for compensation that included the cost of a bionic hand. She submitted medical certificates, doctor recommendations, and the invoice from Robobionics.

Her employer initially resisted, saying a cheaper device was enough. But the Labour Commissioner ruled that she had the right to a device that let her return to her original job.

The Result

Meena received reimbursement for her Grippy™ Bionic Hand and part of her rehabilitation. She now works as a supervisor and trains other women in her factory.

She says, “The compensation didn’t just give me a hand back. It gave me my role back.”

Practical Advice for Employers

Keep Policies Updated

Employers should regularly review their insurance coverage.

Employers should regularly review their insurance coverage. Some older policies may not include modern prosthetics or rehab care.

Updating coverage ensures workers get the right support and prevents disputes.

Create a Support Desk

Having one HR or safety officer trained in compensation claims makes the process smoother. Workers feel guided, and paperwork flows faster.

See It as Retention, Not Expense

When workers feel supported after accidents, they often stay loyal to the company. They become ambassadors of trust.

That’s worth more than the cost of a prosthetic.

Looking Ahead: The Future of Compensation

Smarter Insurance

New insurance plans are emerging that cover prosthetic upgrades automatically. These are especially important for younger workers, whose devices may need more replacements over a lifetime.

Digital Claims

Many states in India are moving toward digital filing of claims. This means faster approvals, fewer missing papers, and better transparency.

Greater Awareness

As prosthetics become more advanced and accessible, more workers will start claiming them as part of compensation. This will push employers and insurers to include them more openly.

Final Thoughts: Getting Paid Back Is Your Right

Employer reimbursement and workmen’s compensation are not favors. They are your legal rights.

If you’re injured at work, you deserve medical care, a prosthetic that fits your life, and financial support while you recover.

The system may look slow, but with the right steps — good paperwork, persistence, and sometimes a little help — you can get what’s owed to you.

And for employers, supporting injured workers is more than a legal duty. It’s a chance to show care, build trust, and strengthen the bond between company and employee.

At Robobionics, we stand with workers and employers alike. We make world-class prosthetics affordable, and we guide users through the reimbursement journey.

If you or someone you know needs help with prosthetic claims, you can reach us or book a demo here: robobionics.in/bookdemo

Because getting paid back is not the end of the journey. It’s the beginning of a new chapter.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.