Early Prosthetic Fitting Referral Protocol: Clinical Timing & Criteria for MDs

Early Prosthetic Fitting Referral Protocol: Clinical Timing & Criteria for MDs

Early prosthetic fitting can change a patient’s entire recovery journey. When the referral happens at the right moment, healing improves, confidence grows, and long-term mobility becomes easier to achieve. But many doctors still struggle with the exact timing, the right clinical signs to watch for, and the criteria that decide when a patient is ready for a prosthetic consultation.

This guide is written to make that process clear and simple. It shows what to observe, what to avoid, and how to decide when the patient is ready for the next step. It uses plain language, shaped by real-world prosthetic experience in India, and offers a practical roadmap that any medical doctor can apply immediately.

Understanding Early Prosthetic Referral

Why Early Referral Matters

Early referral sets the pace for safe healing

Early referral sets the pace for safe healing and faster rehabilitation. When doctors recognize the right clinical moment, they prevent long delays that often limit patient progress.

Patients who reach a prosthetic team early regain balance, strength, and movement sooner. They also feel more confident knowing that each step in their care has a clear direction.

A timely referral reduces fear and gives the patient a strong sense of hope during recovery.

How Early Planning Guides Recovery

When prosthetic planning starts early, every stage of healing becomes more organized. Doctors can prepare the patient mentally and physically long before the first fitting begins.

This early structure helps the patient understand what to expect, which makes them more cooperative during therapy. It also keeps the rehabilitation team aligned with the patient’s goals.

Good planning creates a smooth path from surgery to everyday mobility.

Setting the Doctor’s Role in the Process

Doctors lead the early referral pathway. They observe healing, decide when the residual limb is ready, and guide the patient toward the right specialists.

Clear communication from the doctor builds trust. When patients understand the timing and purpose of the referral, they stay calm and focused.

With the right guidance, the patient enters the next stage with confidence.

Building a Connection With the Prosthetic Team

A strong connection between the doctor and the prosthetic team ensures safe and efficient care. Early communication gives the prosthetist enough time to prepare the right plan.

When both teams understand each other’s goals, the patient benefits from a seamless transition.

This teamwork reduces errors and improves long-term results.

Post-Surgery Limb Evaluation

Inspecting Wound Healing Progress

The wound is the first sign of readiness for prosthetic referral. Doctors observe how the tissue responds, how fast it closes, and whether infection risks appear.

Clean, steady healing without excessive drainage creates a safer base for prosthetic evaluation. Patients feel reassured when the doctor explains what each sign means.

Clear monitoring prevents complications and supports early movement.

Understanding Residual Limb Shape Changes

The limb changes shape for several weeks after surgery. Doctors watch for size reduction, soft tissue settling, and early shaping patterns.

These changes help predict when the patient can move to the next stage. A limb that stabilizes well supports a smoother casting process later.

Explaining these early shifts helps patients stay patient during recovery.

Monitoring Swelling and Volume Reduction

Swelling is normal after surgery, but uncontrolled swelling delays referral. Doctors guide patients on how to manage this with simple positioning and compression.

When swelling reduces consistently, the limb becomes easier to fit into a socket. This makes future appointments more accurate and more comfortable.

Gradual changes in volume show that healing is moving in the right direction.

Checking for Pain Management Stability

Pain levels strongly influence the timing of early referral. If the patient experiences severe pain, prosthetic training becomes difficult and unsafe.

Doctors help control pain through medication, gentle exercises, and clear reassurance. Once pain stabilizes, the patient can tolerate casting and early mobility sessions.

Good pain control supports faster rehabilitation.

Identifying Clinical Readiness

Observing Skin Condition Around the Limb

Healthy skin is one of the strongest indicators of readiness. Doctors look for dryness, irritation, redness, or fragile areas that may cause trouble later.

Smooth, healed skin helps the prosthesis sit comfortably. Early care, such as moisturizing and gentle massage, helps maintain this condition.

Healthy skin protects the patient from future socket problems.

Evaluating Tissue Maturity

Soft tissues must be strong enough to tolerate pressure from the prosthetic socket. If the tissues are still tender or delicate, the referral may need to wait.

Doctors assess firmness, sensitivity, and reaction to gentle touch. A stable limb responds well to early prosthetic fitting.

This step prevents long-term discomfort and complications.

Checking Range of Motion in Nearby Joints

Joints like the hip and knee must move freely before prosthetic training. Doctors check flexibility, rotation, and stability.

If joints feel stiff, simple exercises help restore function. Early movement prevents contractures, which often slow prosthetic fitting.

Good joint health supports smoother walking mechanics later.

Ensuring the Patient Can Tolerate Light Pressure

Before referral, patients should be able to tolerate mild compression on the residual limb. This helps predict how they will handle socket pressure.

If the patient feels sharp discomfort, the doctor adjusts their care plan. Gradual exposure prepares the limb for the demands of prosthetic use.

This step gives the patient a strong starting point.

Timing the Referral Window

Recognizing the Optimal Healing Phase

The ideal time for early referral is when the wound has closed, swelling has reduced, and tissue firmness improves. Doctors observe these markers closely.

Referring too early can cause discomfort, while referring too late slows rehabilitation. A balanced timeline ensures safe and steady progress.

This timing becomes a turning point in the patient’s recovery.

Watching for Stable Limb Volume Patterns

Residual limb volume must show signs of stabilization before the first prosthetic steps. Doctors compare weekly changes to judge readiness.

Stable volume improves socket fit and reduces frequent adjustments. It also helps the prosthetist create a more precise design.

A predictable limb size benefits both the patient and the rehabilitation team.

Ensuring No Active Infection Is Present

Any infection must be fully resolved before prosthetic referral. Even mild redness or warmth may signal deeper issues.

Doctors act quickly when signs appear. Early treatment prevents serious complications and protects the patient during fitting.

A clean, infection-free limb promotes safe prosthetic use.

Confirming the Patient’s Emotional Readiness

Prosthetic fitting requires patience and commitment. Doctors also assess the patient’s mental state to ensure they can handle the process.

If fear or confusion appears, simple conversations help the patient feel secure. Emotional readiness speeds up adaptation and prevents setbacks.

Mental preparation is just as important as physical readiness.

Preparing the Patient for Early Referral

Introducing the Idea of a Prosthesis

Patients may feel unsure about using a prosthesis

Patients may feel unsure about using a prosthesis, especially soon after surgery. Doctors introduce the concept gently and clearly.

Early education helps the patient accept the idea and see how it supports independence. This creates curiosity and reduces fear.

A confident patient approaches the referral with a hopeful attitude.

Explaining What to Expect During Fitting

When patients know what will happen during their first prosthetic appointment, they feel less stress. Doctors explain the steps in simple language.

Understanding the sequence—assessment, casting, trial fitting—gives the patient a sense of control.

This clarity makes the process smoother and more comfortable.

Guiding Them Through Early Exercises

Simple exercises prepare the limb for future pressure and movement. Doctors show gentle routines that support flexibility and circulation.

These exercises prevent stiffness and build a strong foundation for gait training. They also help the patient feel engaged in their recovery.

Small movements pave the way for successful prosthetic use.

Preparing Families for the Next Stage

Families often support the patient through every step. Doctors guide them on how to assist without causing strain.

This preparation helps the family understand timelines, expectations, and emotional challenges. A well-informed family improves patient morale.

Family support strengthens the patient’s confidence.

Early Communication With Prosthetic Providers

Sharing Detailed Medical History

Prosthetists depend on accurate medical information to design a safe device. Doctors share surgical notes, healing progress, and any special concerns.

This information helps avoid socket pressure on delicate areas or errors in component selection. It also speeds up the planning process.

Strong information flow enhances patient safety.

Providing Clear Notes on the Residual Limb

Doctors describe the limb’s shape, sensitivity, and any restrictions. These notes allow the prosthetist to prepare the right materials and approach.

Clear details reduce adjustments and help create a better first-fit experience. They also ensure the prosthetist understands all clinical considerations.

Precision in communication leads to precision in fitting.

Aligning Rehabilitation Goals Early

Early alignment between the doctor and prosthetist ensures the patient receives consistent instructions. This prevents conflicting advice that can confuse the patient.

Shared goals also make therapy more effective, especially during early gait training.

Good teamwork builds strong outcomes.

Discussing Possible Challenges in Advance

Doctors identify potential risks such as slow healing, diabetes-related issues, or skin sensitivity. Sharing these concerns allows the prosthetic team to prepare protective strategies.

This proactive approach keeps the patient safe during early stages of socket use.

Prepared teams deliver better care.

Clinical Criteria for Safe Early Fitting

Ensuring Wound Closure and Stability

Before early prosthetic fitting, the wound must be completely closed with no open areas or drainage. Doctors check tissue color, temperature, and texture to make sure healing is strong.

Even small signs of irritation can slow progress. Clear, stable healing gives the patient a safer starting point and prevents pain during early socket trials.

A stable wound forms the foundation for every step that follows.

Confirming Healthy Skin and Soft Tissue Strength

Healthy skin handles pressure better. Doctors look for uniform color, strong texture, and consistent sensitivity. Soft tissues should feel firm enough to tolerate light compression without sharp pain.

If the skin bruises easily or feels fragile, early intervention is needed. Massage, hygiene, and hydration often help strengthen the limb.

A strong residual limb creates a smoother first fitting experience.

Assessing Joint Range and Functional Mobility

Good joint movement protects the patient from imbalanced walking later. Doctors check hip and knee flexibility and note any signs of stiffness.

If joints are tight, early physiotherapy can restore range. This reduces contracture risks and supports natural walking mechanics during early training.

Strong joints speed up adaptation once the prosthesis is applied.

Ensuring Stable Pain Levels

Pain should be predictable and manageable. Doctors look for patterns—whether pain is surgical, phantom, or due to swelling.

When pain is under control, the patient can participate more fully in fitting and adjustments. Clear instructions and simple routines help them stay comfortable.

Pain stability gives patients a sense of safety.

Early Referral Workflow for MDs

Recognizing the Green Flags

Doctors look for several signs that signal the right timing: healed skin, stable limb volume, controlled pain, healthy circulation, and good emotional readiness.

Once these signs appear together, it becomes safe to move forward. This reduces delays and keeps the rehabilitation timeline moving smoothly.

Green flags guide the pathway more clearly than strict dates.

Understanding When to Wait

In some cases, waiting a little longer protects the patient. Infection, heavy swelling, uncontrolled blood sugar, or unstable soft tissue may require extra time.

Doctors explain these reasons clearly so the patient does not feel discouraged. A short delay now prevents much larger problems later.

Patience here leads to better long-term comfort.

Creating a Clear Referral Note

A strong referral note includes wound status, limb condition, mobility level, medical history, and special concerns. It does not need complicated language—just clarity.

This note helps the prosthetic team prepare a targeted plan. It also prevents the patient from repeating their story many times.

A simple, complete note speeds up the entire process.

Preparing the Patient Emotionally for the Next Stage

Patients feel more hopeful when they understand why the referral is happening now. Doctors keep the explanation simple—what will happen, who they will meet, and how the prosthesis helps.

This early reassurance reduces anxiety and strengthens cooperation.

A confident mindset makes every next step easier.

First Contact With the Prosthetic Team

Helping the Patient Understand the Appointment

The first prosthetic visit usually involves measurement

The first prosthetic visit usually involves measurement, inspection, and early planning. Doctors help set expectations so the patient walks in prepared rather than nervous.

When they know the purpose, the patient engages better and shares concerns openly.

This clear preparation strengthens trust in the process.

Sharing Medical Insights With the Prosthetist

Doctors communicate any red flags or special concerns such as tenderness, bone prominence, circulation issues, or skin sensitivity.

This collaboration helps the prosthetist design a safer socket. It also reduces trial-and-error adjustments later.

Good communication leads to fewer complications.

Guiding the Patient on Early Questions to Ask

Many patients feel shy at their first fitting session. Doctors suggest useful questions about comfort, socket style, liners, and training steps.

This empowers the patient to participate actively in decisions. It also helps the prosthetic team understand their expectations from the start.

Active engagement improves satisfaction.

Setting Realistic Early Expectations

Doctors gently explain that the first prosthesis is not the final version. It is designed for learning, shaping, and gaining balance.

Once patients understand this, they stop comparing themselves to others or expecting immediate perfection.

Realistic expectations create steady progress.

Conditioning the Limb for First Fitting

Using Shrinkers or Compression Wraps

Proper compression shapes the limb and helps control swelling. Doctors teach patients how to wear shrinkers correctly and how long to use them.

Consistent compression makes the socket fit better and reduces the need for adjustments.

This step speeds up readiness for fitting.

Encouraging Gentle Massage and Skin Conditioning

Light massage increases blood flow and strengthens skin. Doctors show safe massage directions and pressure levels.

This prevents sensitivity and improves tolerance during early socket wearing.

Healthy skin remains one of the biggest predictors of comfort.

Starting Simple Mobility Exercises

Gentle exercises help maintain muscle activity around the hip and knee. Doctors guide patients toward slow, controlled movements.

These exercises build strength needed for early training and prevent stiffness.

Small physical habits create big gains later.

Teaching Safe Limb Handling

Patients learn how to avoid bumps, friction, or irritation on the healing limb. Doctors use simple examples to show positions to avoid.

Safe handling protects the wound and supports faster progress toward casting.

Good limb care saves time and prevents setbacks.

Casting and Early Socket Development

Preparing the Limb for Casting

Before casting, the limb must be calm, clean, and free of irritation. Doctors guide patients to avoid creams or oils on the skin because they affect how well the materials capture shape.

Patients often feel nervous during their first casting. A simple explanation helps them stay relaxed and cooperative. When they understand why casting matters, they participate more confidently.

A well-prepared limb ensures the socket reflects the true shape.

Understanding the Purpose of the Test Socket

The test socket is the patient’s first introduction to prosthetic comfort. Doctors explain that it is temporary and helps identify pressure points, alignment issues, and limb behavior under load.

When patients know its purpose, they give clearer feedback. This early clarity helps the prosthetist create a safer, more comfortable final version.

The test socket guides the entire fitting journey.

Guiding Patients on How to Respond During Fitting

Patients must speak up when they feel pressure, discomfort, or instability. Doctors prepare them to communicate openly instead of “tolerating” pain.

Clear communication during the first fitting prevents long-term problems. It also builds trust between patient and prosthetist.

Patients who understand their role progress faster.

Ensuring the Prosthetist Has Complete Limb Information

Doctors share important clinical notes like tender spots, scar locations, and sensitive areas. These details help the prosthetist avoid creating harmful pressure zones.

Accurate information leads to fewer revisions. It also protects the patient from unnecessary discomfort.

A well-informed prosthetist creates a safer design.

Early Prosthetic Training

Learning Basic Balance and Standing Techniques

Standing with a prosthesis feels different from natural standing. Doctors prepare patients by explaining how weight shifts and balance points change.

With this foundation, patients enter physiotherapy with more confidence. They learn how to trust the prosthesis slowly and safely.

Early balance training sets the tone for all walking practice.

Starting Controlled Weight-Shifting Exercises

Weight-shifting is often the first movement patients learn with their test socket. Doctors reinforce why this step is important.

By practicing slow weight transfer, patients build confidence, reduce fear, and prepare their body for walking patterns.

Controlled weight shifts prevent falls and build stability.

Introducing Small, Guided Steps

Once balance improves, patients try small steps. Doctors help them understand that these early steps may feel uneven or unfamiliar.

Patience helps the patient avoid frustration. Step-by-step practice builds rhythm and confidence over time.

These early steps form the backbone of gait training.

Preparing the Patient Emotionally for Slow Progress

Progress may be uneven, and some days will feel harder than others. Doctors remind patients that slow progress is normal and expected.

This reassurance helps them stay committed to therapy. Emotional steadiness improves long-term success.

A calm, hopeful mindset supports learning.

Monitoring Early Fit and Comfort

Watching for Skin Reactions After Initial Use

Doctors check the limb after each early session to identify redness

Doctors check the limb after each early session to identify redness, swelling, or discomfort. Catching these issues early prevents skin breakdown.

Patients often assume redness is normal, so doctor guidance is essential.

Healthy skin keeps the rehabilitation timeline smooth.

Evaluating Limb Volume Changes

Volume changes continue for weeks after casting. Doctors check how the limb sits in the socket and whether padding adjustments are needed.

Tracking these changes prevents instability and helps maintain comfort.

Stable volume equals stable progress.

Identifying Alignment Issues Early

If the patient leans, rotates, or struggles with balance, alignment may need correction. Doctors help identify these signs before they cause bad walking patterns.

Early adjustments reduce strain on joints and prevent long-term pain.

Correct alignment supports natural gait.

Reinforcing Good Wearing Habits

Doctors guide patients on wearing schedules, resting times, and cleaning routines. These habits keep the limb safe and the prosthesis functional.

Consistent good habits build long-term comfort and independence.

Routine is the backbone of prosthetic success.

Supporting Emotional and Mental Readiness

Recognizing Early Fear and Anxiety

Many patients feel scared during their first weeks of prosthetic use. Doctors look for signs of hesitation, withdrawal, or lack of confidence.

A short, reassuring conversation helps them feel supported. Validation of their feelings encourages honest communication.

Emotional safety accelerates physical progress.

Encouraging Realistic Milestones

Patients may expect to walk quickly, but early stages demand patience. Doctors help them set small milestones that feel meaningful and reachable.

These milestones improve motivation and prevent discouragement.

Steady progress builds long-term confidence.

Involving Family Members Carefully

Families often want to help, but they may guide the patient too much or too little. Doctors explain how to offer support without taking over.

Balanced family support strengthens recovery and keeps the patient independent.

Families become partners in progress.

Preparing for Long-Term Adjustment

Early referral is only the beginning. Doctors explain that strength, comfort, and confidence will grow slowly over time.

This long-term perspective reduces pressure and gives the patient a stable outlook on rehabilitation.

A grounded mindset supports lasting success.

Transitioning From Early to Intermediate Fitting

Recognizing When Patients Outgrow the First Socket

As the limb shrinks and stabilizes, patients may feel looseness or discomfort. Doctors identify when it is time to move to a more permanent socket.

Moving at the right moment prevents instability. It also keeps gait training productive.

A well-timed transition strengthens mobility.

Observing Improvements in Mobility

As patients practice daily, their movement becomes smoother. Doctors track stride length, balance quality, and endurance.

Once these signs improve, the patient enters the intermediate stage with more confidence.

Progress in mobility signals readiness.

Supporting Greater Activity Levels

As comfort increases, patients may want to walk more or return to work. Doctors prepare them for increased activity demands.

Small guidance reduces risk of overuse injuries and protects limb health.

A controlled increase in activity supports endurance.

Reinforcing Consistency in Rehabilitation

Doctors remind patients to follow wearing schedules, exercise routines, and skin checks even as they improve.

Consistency protects them from setbacks. It also reinforces habits that support lifelong prosthetic use.

Routine ensures stability.

Long-Term Safety Checks After Early Fitting

Monitoring Skin Health Consistently

As the patient increases prosthesis use, doctors pay close attention to skin reactions. Even small irritations can turn into bigger problems if ignored. Regular skin checks help catch early signs of friction, heat spots, or pressure imbalances. With quick corrections, patients avoid discomfort and maintain steady progress.

Clear guidance on hygiene and moisture control keeps the limb safe during daily wear. Patients feel more confident when they understand how their skin should look and feel.

Tracking Limb Volume Stability Over Weeks

In the early fitting stage, limb volume changes quickly, but over time it begins to stabilize. Doctors monitor these patterns to decide when padding adjustments or liner changes are needed. A stable limb helps the patient walk more naturally and reduces socket movement.

Patients appreciate this step because it prevents the sudden discomfort that comes with unexpected shifts in limb size. It also helps them understand that the prosthesis evolves with their body.

Observing Gait Quality as Activities Increase

As patients walk longer distances or handle different surfaces, gait quality becomes more important. Doctors watch for subtle signs like hip drop, uneven steps, or leaning. These indicators show when alignment changes are needed.

By correcting form early, doctors protect the patient from joint stress and long-term pain. Patients also feel steadier and more capable during daily activities.

Checking Component Behavior Under Daily Use

With daily wear, prosthetic components may loosen or wear out. Doctors help monitor early sounds, movement, or signs of fatigue in the knee joint, foot, or connectors. Timely referrals for adjustments ensure safety and prevent sudden breakdowns.

This monitoring reassures patients that their device remains reliable as their activity levels grow.

Guiding Return to Functional Independence

Supporting Safe Home and Work Activities

Doctors help patients slowly reintroduce daily tasks. They explain how to manage standing, reaching, bending, and balancing without straining the limb. These instructions protect the patient from falls and prevent socket discomfort.

Gradually, patients learn how to move confidently in home and work environments, adapting their routines to the prosthesis.

Helping Patients Pace Physical Tasks

Fatigue is common in early prosthetic users. Doctors guide patients to divide activities into manageable segments. This pacing helps them avoid overuse injuries and gives them confidence in controlling their movement.

As they build endurance, they learn to judge when to rest and when to push forward safely.

Encouraging Emotional Stability Through Progress

The journey to independence is emotional. Doctors reassure patients that ups and downs are normal. These conversations help them stay grounded and reduce frustration during slow progress periods.

Emotional steadiness allows the patient to participate fully in every training session without fear or doubt.

Preparing for Social Reintegration

Patients often feel uncertain about returning to social settings. Doctors offer simple guidance on handling attention, questions, or curiosity from others. This support helps them rebuild social confidence.

With time, patients feel comfortable participating in gatherings, travel, and community events again.

Working With a Multidisciplinary Team

Coordinating With Physiotherapists

Physiotherapists guide movement, balance, and gait training. Doctors share clinical insights to help them plan safer routines. This teamwork ensures the patient receives consistent, aligned guidance across sessions.

When the team is unified, the patient progresses faster and gains strength and confidence.

Involving Occupational Therapists

Occupational therapists teach patients how to manage daily tasks safely. Doctors share mobility restrictions or healing concerns that shape the therapy plan. This collaboration prepares the patient for real-life situations like kitchen work, grooming, and handling objects.

Together, they build functional independence.

Consulting Mental Health Professionals When Needed

Some patients need emotional support as they adjust to a prosthesis. Doctors identify early signs of stress or withdrawal and guide them toward counseling.

This early involvement protects mental well-being and encourages steady engagement in rehabilitation.

Maintaining Communication With the Prosthetist

Regular updates ensure adjustments happen at the right time. Doctors share progress reports, and prosthetists fine-tune socket fit and alignment.

This communication reduces errors and creates a smooth long-term pathway.

Managing Common Challenges During Early Fitting

Responding to Slow Healing or Delayed Readiness

Some patients heal slower due to diabetes

Some patients heal slower due to diabetes, vascular issues, or infections. Doctors adjust timelines without rushing the process. This patience prevents future socket-related complications and protects the limb.

Patients feel more supported when the doctor explains why timing may shift.

Handling Over-Sensitivity or Painful Pressure Areas

If patients report sharp pain or excessive sensitivity, doctors evaluate the cause. Sometimes the limb needs more conditioning; sometimes the socket needs adjustment.

Quick responses prevent long-term discomfort and keep the patient engaged.

Supporting Patients With Fear of Movement

Fear is natural during early mobility. Doctors take time to explain each movement and its purpose. Simple encouragement helps the patient trust the prosthesis.

As confidence grows, movement becomes smoother and more natural.

Addressing Mobility Limitations

Some patients struggle with weakness or imbalance. Doctors work closely with therapists to strengthen muscles and correct posture.

With consistent guidance, limitations fade and mobility improves.

Long-Term Planning After Early Fitting

Preparing for the Definitive Prosthesis

Once the limb stabilizes and the patient becomes comfortable with early training, doctors help plan the definitive prosthesis. This device offers better comfort, durability, and precision.

The timing depends on limb volume, activity level, and socket condition. Moving too early may lead to discomfort; moving too late may slow rehabilitation.

Planning for Work or Outdoor Demands

Doctors guide patients on how their prosthesis should match work needs or outdoor habits. Someone who walks long distances needs different components than someone who stands in one place.

Planning ahead ensures the device matches real-life demands.

Supporting Lifestyle and Fitness Goals

As the patient gains confidence, they may want to exercise, run, or return to sports. Doctors help decide when the body is ready and whether specialized prosthetic components are needed.

These goals keep patients motivated and active.

Reinforcing Lifelong Care Habits

Doctors remind patients that skin care, socket checks, exercise, and regular evaluations are lifelong practices. These habits protect the limb and maintain comfort.

Consistent care ensures long-term independence.

Conclusion

Bringing Together Timing, Healing, and Teamwork

Early prosthetic fitting works best when the timing is right, the limb is ready, and the patient feels supported. Doctors guide each of these elements with clarity and care, shaping a pathway that brings the patient from uncertainty to independence.

Early referral gives patients a strong start. It reduces complications, speeds rehabilitation, and builds trust with the entire medical team.

Giving Patients the Confidence to Move Forward

The journey may feel overwhelming, but with clear guidance, simple explanations, and steady support, patients learn to embrace each stage. A well-timed referral is more than a clinical decision—it is the beginning of renewed movement, balance, and hope.

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Last updated: November 10, 2022

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5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.