Diabetic tissues tend to heal more slowly

Diabetic Foot Amputation Referral Pathway to Transtibial Prosthesis (For Doctors)

Diabetic foot amputations place doctors in a sensitive position. The patient is frightened, the limb is fragile, and the next steps must be taken with care and clarity. A smooth pathway from amputation to transtibial prosthetic use can protect the patient from complications, reduce delays, and improve long-term mobility. But in real clinical settings, this pathway often feels confusing. Different teams get involved at different moments, and patients do not always know what to expect.

This article gives you a clear, simple, and practical referral pathway written specifically for doctors managing diabetic foot amputations. The language is easy to follow, the tone is human but formal, and the steps are designed to help you guide your patients safely toward a comfortable transtibial prosthesis. It shows what to look for, how to time each stage, and what conversation points help the patient stay calm and committed to recovery.

Step One: Stabilizing the Diabetic Foot Patient

Managing Infection, Circulation, and Immediate Risks

Diabetic foot amputations usually follow weeks or months of chronic infection, poor blood flow, and unstable wounds. When the patient reaches the point of amputation, the priority is stabilizing them medically. Doctors address sepsis risk, glycemic control, dehydration, and hemodynamic instability before thinking about prosthetic planning. These early actions protect the patient and create the conditions needed for safe healing.

Because diabetic patients often have multiple comorbidities, the medical team must move carefully. Heart function, kidney status, and circulation have to be evaluated quickly. Each of these factors influences how well the patient will heal and how soon rehabilitation can begin. Strong early management reduces complications and helps the patient recover enough to move toward a transtibial prosthesis in the future.

Communicating With the Patient and Family in the First Hours

The emotional weight of a diabetic amputation is heavy. Patients worry about mobility, independence, and their future. Doctors play a key role in explaining the situation in calm, simple words. This early communication helps the patient understand that amputation is not the end of mobility but the beginning of a new pathway that can still lead to walking with a prosthesis.

Families are often frightened as well, unsure how to support their loved one. When doctors give them clarity, they become reliable partners in early care. This emotional grounding helps the patient stay stable during a stressful moment.

Setting Realistic Expectations Before Surgery

Before surgery begins, doctors help the patient understand what the next days will look like. They explain that diabetic limbs heal differently, swelling may last longer, and infection control must remain a priority. These early conversations prevent misunderstandings and prepare the patient for the careful, step-by-step process that follows.

Clear expectations in the early hours allow the patient to feel less helpless and more mentally prepared for the rehabilitation pathway ahead.

Step Two: Choosing the Right Level of Transtibial Amputation

Ensuring the Limb Has Adequate Blood Flow for Healing

Diabetic foot disease often damages small and large blood vessels. Surgeons evaluate circulation carefully before choosing the amputation level. A transtibial amputation offers better mobility outcomes than a higher level, but only if the tissue can heal safely. Surgeons assess perfusion, skin temperature, capillary refill, and Doppler waveforms to determine whether the calf can support a stable closure.

Making the right decision protects the patient from wound breakdown and repeat surgeries. When the chosen level has strong healing potential, it also improves the chance of a well-fitting prosthesis later.

Preserving Length While Protecting Tissue Quality

While many patients hope for the longest possible limb, surgeons must balance length with tissue health. A longer limb is helpful for prosthetic control, but only if the tissue is clean, infection-free, and strong. Surgeons evaluate the muscle quality, nerve condition, and presence of necrosis before shaping the residual limb.

When length and tissue health are balanced well, the patient gains a limb that can carry pressure more comfortably and tolerate a transtibial socket with fewer complications.

Creating a Limb Shape That Supports Future Prosthetic Fit

During surgery, surgeons aim to create smooth contours and a stable muscle envelope. This careful shaping becomes essential during prosthetic fitting months later. A well-balanced limb reduces socket discomfort and helps the patient transition more easily into standing and walking.

Diabetic tissue can be delicate, so gentle handling reduces postoperative pain and infection risk. These surgical decisions lay the foundation for safe prosthetic rehabilitation.

Step Three: Early Post-Operative Care Following a Diabetic Amputation

Monitoring Wound Healing With Extra Vigilance

Diabetic tissues tend to heal more slowly

Diabetic tissues tend to heal more slowly than non-diabetic tissues. Doctors monitor the wound closely for signs of infection, delayed healing, or dehiscence. They check drainage color, changes in odor, skin texture, and swelling patterns. Early detection of complications helps prevent setbacks that could delay prosthetic referral.

Good glycemic control is essential during this stage. Stable blood sugar improves healing and reduces infection risk. Doctors work closely with endocrinologists to maintain safe glucose levels.

Managing Pain and Preventing Neuropathic Sensitivity

Diabetic patients often experience neuropathic pain before and after amputation. Doctors provide pain control that addresses both inflammatory pain and nerve-related discomfort. Proper pain management helps the patient engage with therapy and reduces fear of movement.

Pain monitoring also helps identify early neuroma formation or excessive nerve sensitivity, which can affect socket comfort later. Addressing these issues early supports a smoother transition into prosthetic evaluation.

Protecting the Limb Through Proper Positioning and Handling

Post-operative positioning prevents contractures and reduces swelling. Diabetic patients may struggle with positioning because neuropathy affects both sensation and motor control. Clinicians support them gently with regular repositioning and education on safe limb placement.

These early habits preserve joint mobility and strengthen the foundation for future gait training.

Step Four: Pre-Prosthetic Therapy for Diabetic Amputees

Beginning Gentle Strengthening and Balance Work

Once the limb begins healing, therapists introduce controlled exercises. Diabetic patients may have weakness from prolonged illness, so movements are kept simple and safe. Strengthening the hips, core, and upper limbs helps prepare the patient for standing and walking with a prosthesis later.

This phase builds confidence by showing the patient that they can move safely despite their condition. Even small improvements help them regain a sense of control.

Reducing Swelling and Shaping the Residual Limb

Compression therapy is introduced carefully. Diabetic skin can be fragile, so clinicians watch for irritation or excessive pressure. As the swelling reduces, the limb begins to take on a more consistent shape, which is vital for prosthetic socket design.

Predictable shaping also makes gait training easier because the limb feels more stable inside the prosthesis. When shaping goes well, socket fitting becomes smoother and more comfortable.

Supporting Emotional Adjustment and Motivation

Many diabetic patients feel discouraged after amputation because they may have faced years of wounds, procedures, and infections. Therapists and doctors help them rebuild confidence through gentle encouragement and honest conversation.

Emotional readiness is part of prosthetic readiness. When the patient begins to believe in their ability to walk again, the transition becomes more successful.

Step Five: Identifying When the Diabetic Patient Is Ready for Prosthetic Referral

Assessing Wound Stability and Skin Condition

Before referring the patient to a prosthetist, doctors check for stable healing. The incision should be closed, swelling should be predictable, and skin integrity must be strong enough to tolerate light contact. Diabetic skin can tear easily, so this stage requires careful clinical judgment.

If healing looks delayed, clinicians focus on supporting circulation and infection control before moving forward. Proper timing prevents complications during prosthetic evaluation.

Checking Joint Mobility and Preventing Contractures

The knee must remain flexible for successful transtibial prosthetic use. Doctors check flexion and extension regularly and encourage targeted exercises to prevent stiffness. Contractures make prosthetic fitting harder and may limit walking ability.

When mobility is preserved, the patient progresses more confidently into gait training once the prosthesis is fitted.

Evaluating the Patient’s Physical and Emotional Strength

Doctors also assess whether the patient has enough stamina to begin prosthetic rehabilitation. If the patient can sit upright, maintain balance, and participate in simple exercises without excessive fatigue, the timing is right.

Emotional readiness matters as much as physical readiness. Patients who are hopeful, curious, and willing to participate often achieve far better results.

Step Six: Making the Prosthetic Referral

Writing a Detailed, Accurate Referral Note

The referral note gives the prosthetist essential information about the surgery, healing, and ongoing medical concerns. For diabetic patients, doctors include details about circulation, neuropathy, glycemic stability, and the healing timeline. This information helps the prosthetist prepare a safe evaluation plan.

When documentation is clear, the prosthetist can design a fitting approach tailored to the patient’s unique needs.

Explaining the Referral Process to the Patient and Family

Patients often feel nervous when they hear the word prosthesis. Doctors use simple, reassuring language to explain what the prosthetist will do. They describe measurements, limb assessment, and the purpose of the test socket. This transparency reduces fear and builds trust.

Families learn how to support the patient during appointments, which strengthens the overall rehabilitation experience.

Coordinating Scheduling and Safe Transport

Many diabetic patients have limited mobility or require assistance with transportation. Clinicians help them arrange appointments and ensure they can travel comfortably. Preparing these small details helps the patient stay consistent and prevent missed visits.

A well-planned referral sets the stage for successful prosthetic fitting.

Step Seven: The First Prosthetic Evaluation

Preparing the Patient for Their First Visit With the Prosthetist

The first evaluation often feels like a turning point for the patient

The first evaluation often feels like a turning point for the patient. After weeks of healing and uncertainty, they finally meet the specialist who will help them walk again. Doctors prepare them by explaining what the session involves in simple terms. They describe how the prosthetist will look at limb shape, skin strength, and sensitivity.

This preparation helps the patient feel more relaxed during the appointment. When they know what to expect, the evaluation becomes less intimidating and more hopeful. The first visit sets the tone for the entire prosthetic journey, so emotional comfort matters as much as clinical readiness.

Guiding the Prosthetist With Clear Clinical Information

During this evaluation, the prosthetist depends on accurate medical details. Diabetes affects nerves, circulation, and skin resilience, so doctors provide updates about any areas of concern. They describe neuropathy severity, vascular challenges, and healing patterns that may influence socket choices.

This shared understanding helps the prosthetist avoid pressure points or risky contact areas. When the prosthetist begins design work with clear clinical guidance, the patient benefits from a safer and more comfortable prosthetic experience.

Observing How the Limb Responds to Mild Pressure

The prosthetist may apply light touch or gentle pressure to understand tissue behavior. Doctors observe how the limb reacts, especially in areas prone to neuropathic pain or fragile skin. If redness appears quickly or sensitivity increases, the fitting timeline may be adjusted.

These observations help prevent complications such as skin breakdown or irritation. For diabetic patients, these small details protect long-term comfort and reduce risk.

Step Eight: Test Socket Fitting for Diabetic Patients

Ensuring the Limb Can Tolerate Early Socket Contact

The test socket is the patient’s first physical experience with a prosthesis. At this stage, doctors and therapists watch closely to ensure the limb tolerates contact. Diabetic skin can be unpredictable, so clinicians check for immediate redness, discomfort, or warmth.

If the limb responds well, the patient can begin limited standing with support. If not, adjustments are made to protect the skin and allow more time for healing. This careful balance helps avoid setbacks that could delay progress.

Helping the Patient Understand the Role of the Test Socket

Doctors explain that the test socket is temporary. It helps the prosthetist fine-tune shape, alignment, and weight distribution. Patients often expect perfection immediately, so clinicians emphasize that small problems are normal and fixable.

When patients understand the purpose of the test socket, they become more honest about their discomfort. Their feedback becomes more accurate, and the prosthetist can make better adjustments.

Supporting the Prosthetist During Alignment Checks

During early standing trials, therapists and doctors support the prosthetist by observing posture, balance, and limb reactions. These insights help identify areas of instability or pain. For diabetic patients, even small alignment errors can create pressure zones that lead to ulceration.

Careful alignment checks reduce long-term complications and improve patient safety as they move into early walking.

Step Nine: Early Gait Training After Transtibial Amputation

Teaching Safe Weight Bearing for Diabetic Limbs

Walking with a prosthesis requires trust. Diabetic patients often feel unsure because of neuropathy or past wounds. Therapists begin with slow, careful steps that teach the patient how to distribute weight evenly. Doctors watch for excess pressure, swelling changes, or signs of skin stress.

This stage is delicate, but once the patient feels the prosthesis supporting them, confidence begins to grow. Steady improvements help reinforce the belief that independent walking is possible again.

Helping the Patient Build Rhythm and Balance

Rhythm is one of the hardest skills for diabetic amputees to regain. Years of pain, infection, and cautious walking often disrupt natural movement patterns. Therapists guide the patient back into smooth stepping by focusing on timing, hip movement, and relaxed posture.

As rhythm improves, walking becomes less tiring and more controlled. This new coordination prepares the patient for longer distances and more advanced training.

Monitoring Skin and Socket Fit After Each Session

After gait training sessions, doctors and therapists check the limb carefully. Diabetic skin can develop redness or irritation quickly, especially during early walking. These checks help identify problems early so adjustments can be made immediately.

A good socket fit at this stage prevents long-term issues and gives the patient a strong foundation for future mobility.

Step Ten: Preparing the Patient for Full-Time Prosthetic Use

Introducing Daily Care Routines for Limb and Socket

As the patient grows more comfortable

As the patient grows more comfortable, clinicians teach daily care routines. Diabetic patients must check for redness, swelling, or new wounds every day. Doctors explain that early detection prevents serious problems and keeps the prosthesis safe to use.

Daily cleaning of both the limb and socket becomes essential. These habits reduce infection risk and maintain long-term skin health.

Encouraging Gradual Increase in Wear Time

Full-time use does not happen all at once. The patient increases wear time slowly, allowing the limb to adapt to pressure. Doctors remind them that feeling tired or needing breaks is normal. As endurance improves, wear time increases safely.

This steady approach helps the patient build confidence while protecting their limb from strain.

Guiding Expectations for Real-World Mobility

Walking indoors is different from navigating busy streets or uneven roads. Doctors explain that real-world mobility takes practice and patience. By preparing the patient for these differences, clinicians prevent frustration and support a smoother transition.

These conversations help the patient stay motivated and realistic as they regain independence.

Step Eleven: Preventing Diabetic Complications During Prosthetic Use

Watching for Early Signs of Ulceration and Skin Breakdown

Ulcers can develop quickly in diabetic patients, especially if the socket applies uneven pressure. Doctors teach patients how to identify soreness, redness, or unusual warmth. Early detection allows for immediate socket adjustments or rest periods.

Preventing ulcers is essential because even a small wound can interrupt prosthetic use for weeks. Patients learn that reporting problems early protects their progress.

Maintaining Stable Glycemic Control for Better Mobility

Blood sugar affects circulation, nerve health, and wound healing. Doctors work closely with the patient to maintain stable levels. When glycemic control improves, socket tolerance improves as well.

Stable blood sugar also supports energy levels during walking, helping the patient stay active.

Encouraging Regular Follow-Ups With the Care Team

Consistent follow-ups help detect limb changes, socket wear, and early complications. Clinicians use these visits to track progress, make adjustments, and answer concerns. For diabetic patients, these scheduled visits become a vital part of long-term health.

A patient who attends regular follow-ups maintains safer and more confident mobility.

Step Twelve: Supporting Emotional Health Throughout the Prosthetic Journey

Addressing Fear, Fatigue, and Frustration

Diabetic patients often carry emotional exhaustion from years of wound care and hospital visits. After amputation, these emotions can feel even heavier. Doctors listen gently and address concerns honestly. Even short conversations help the patient feel seen and supported.

When emotional stress is acknowledged, patients stay more engaged in rehabilitation and feel less alone.

Helping the Patient Build a Positive Long-Term Outlook

Doctors help the patient understand that a prosthesis offers freedom, stability, and independence. By highlighting progress and framing each improvement as a real achievement, clinicians guide the patient toward a hopeful outlook.

This mindset strengthens resilience and improves overall rehabilitation outcomes.

Supporting Family Members Who Share the Journey

Family involvement makes recovery smoother. Doctors give families simple guidance so they know how to help without causing pressure or misunderstanding. When families feel informed, they support the patient more confidently.

This shared understanding reduces stress in the home and strengthens the patient’s emotional stability.

Step Thirteen: Long-Term Rehabilitation Goals

Building Strength and Endurance for Community Walking

Once the patient becomes stable with indoor walking, clinicians help them build the strength needed for outdoor mobility. Walking on uneven ground, slopes, or longer distances requires more endurance than early gait training. Therapists guide the patient through gradual challenges that help the body adapt safely.

Diabetic patients often fatigue faster, so pacing becomes important. Doctors encourage slow increases in activity rather than sudden changes. This careful approach prevents overuse injuries and protects the limb from pressure-related complications. Over time, the patient develops steady confidence in community settings.

Improving Balance and Reaction Control

Balance can be harder for diabetic patients because neuropathy dulls sensation in the residual limb. Therapists work on reactions, step control, and posture adjustments. These exercises strengthen the patient’s ability to respond to small stumbles or sudden shifts in terrain.

As balance improves, walking feels more natural and less mentally draining. Patients begin to trust their prosthesis in everyday environments, including crowded spaces or busy walkways. This sense of stability makes long-term community participation feel accessible again.

Preparing for Higher-Level Mobility When Appropriate

Some patients hope to return to more demanding activities such as hiking, manual work, or sports. Clinicians help assess whether these goals are realistic based on circulation, neuropathy, and prosthetic tolerance. If appropriate, advanced training can begin with careful guidance.

This higher-level training focuses on agility, turning movements, and controlled stepping. For patients who manage these activities successfully, the emotional impact is significant. They reconnect with parts of life they once assumed were lost.

Step Fourteen: Long-Term Socket Adjustments and Prosthetic Maintenance

Understanding How the Residual Limb Continues to Change

Even after initial healing

Even after initial healing, the residual limb keeps changing. Diabetic patients often experience shifts in volume due to circulation issues, weight changes, or neuropathy-related swelling. These changes affect how well the socket fits and how evenly pressure is distributed.

Clinicians remind patients that needing socket adjustments is normal. When patients understand this early, they avoid frustration or fear when the prosthesis begins to feel different. Regular evaluations allow the prosthetist to modify the socket before discomfort turns into skin injury.

Ensuring the Patient Knows When to Seek Adjustments

Patients are taught to recognize when the prosthesis is becoming loose, tight, or unbalanced. They learn to notice when walking becomes uneven or when new pressure points develop. These signs guide them to request adjustments quickly.

Doctors reinforce the importance of acting early. In diabetes, even minor irritation can turn into a wound. Quick adjustments protect the skin and maintain safe mobility.

Teaching Simple Prosthetic Care Routines

Long-term success depends on keeping the prosthesis clean and in good condition. Patients learn how to inspect the prosthetic foot for wear, check the socket lining, and clean components gently. These habits help prevent odors, infections, and mechanical issues.

When patients care for their prosthesis consistently, it lasts longer and functions better. They also feel more responsible for their own mobility, which strengthens independence.

Step Fifteen: Preventing Re-Ulceration and Secondary Complications

Reinforcing Protective Foot and Skin Habits

Even with a transtibial prosthesis, the patient still has one foot at risk. Doctors teach protective habits for the remaining foot, such as avoiding barefoot walking and checking daily for redness or calluses. Preventive care reduces the chance of another diabetic wound forming.

Skin on the residual limb is checked daily too. Early signs of irritation are addressed quickly before they grow into ulcers. This vigilance protects the patient from long interruptions in prosthetic use.

Helping the Patient Maintain Long-Term Glycemic Stability

Good glycemic control remains essential long after the amputation. Stable blood sugar supports nerve health, circulation, and tissue resilience. Doctors reinforce the link between glycemic stability and safe prosthetic use, making it clear that mobility depends on internal health as much as external care.

Clinicians coordinate with diabetes educators and endocrinologists to keep treatment plans updated. When blood sugar stabilizes, the patient’s confidence grows because movement feels easier and safer.

Supporting Lifestyle Adjustments to Reduce Risk

Changes in diet, physical activity, and medication routines help prevent future complications. Doctors provide simple, practical advice that fits the patient’s daily routine. These small improvements create a safer foundation for long-term prosthetic use.

When the patient sees the benefits of these changes, they become more consistent and motivated. This consistency reduces the likelihood of repeat hospitalizations.

Step Sixteen: Community Reintegration and Social Confidence

Guiding the Patient Back Into Regular Social Life

Many diabetic patients withdraw socially after years of chronic wounds. After amputation, they may feel unsure about how others will react. Doctors and therapists reassure them that returning to social spaces is part of healing. They help the patient rebuild confidence through small, manageable steps.

This emotional reintegration helps prevent depression and improves the patient’s motivation during rehabilitation. Social engagement also encourages physical activity, which supports health and mobility.

Supporting Return to Work or School

Clinicians evaluate the physical demands of the patient’s job or school routine. They prepare the patient for tasks such as standing for long periods, walking across large campuses, or navigating stairs. These discussions help prevent injuries and setbacks.

If modifications are needed at work, clinicians guide the patient on how to request accommodations. The goal is to create a safe and realistic plan that supports long-term engagement in meaningful activities.

Encouraging Family Participation in Rehabilitation

Family members play a crucial role in emotional and physical support. Doctors teach them how to encourage independence without overprotecting the patient. When families understand the rehabilitation pathway, they become strong partners in recovery.

This shared understanding strengthens the home environment and helps the patient regain confidence more quickly.

Step Seventeen: Role of the Multidisciplinary Team in Diabetic Prosthetic Rehab

Strengthening Communication Between Departments

A diabetic amputation involves multiple specialties

A diabetic amputation involves multiple specialties. Surgeons, endocrinologists, physiatrists, prosthetists, therapists, and nurses each bring unique insights. Communication between these professionals ensures that complications are addressed early and that care remains consistent.

When communication flows smoothly, the patient experiences a seamless rehabilitation pathway rather than disconnected steps. This unity also helps the patient feel safer because every clinician knows the patient’s history and current needs.

Ensuring Shared Decision-Making Throughout the Process

Major decisions, such as prosthetic design, socket type, and progression in therapy, are made collaboratively. Doctors include the patient in these discussions whenever possible, using simple language to ensure they understand.

Shared decision-making builds trust. It allows the patient to feel respected and involved, reducing fear and improving long-term adherence to rehabilitation.

Monitoring the Patient With Regular Team Reviews

Periodic team meetings help track progress and address any emerging problems. These reviews ensure that therapy intensity matches the patient’s condition and that prosthetic adjustments are made at the right time.

This steady, coordinated monitoring creates a strong support system around the patient, helping them move forward safely and steadily.

Step Eighteen: Final Transition to Long-Term Prosthetic Independence

Teaching the Patient How to Manage Setbacks

Setbacks are part of long-term prosthetic use. Diabetic patients may experience fatigue, socket discomfort, or changes in limb volume. Doctors teach them how to react calmly and seek help at the right moment. This knowledge prevents panic and keeps small issues from disrupting rehabilitation.

Patients who know how to manage setbacks maintain better emotional stability and continue progressing even when challenges arise.

Encouraging Long-Term Physical Activity

Activity keeps circulation healthy, supports stronger muscles, and reduces the risk of future complications. Doctors recommend daily walking routines that match the patient’s abilities. These routines help maintain limb shape and enhance overall energy levels.

When patients stay active, they enjoy a more stable prosthetic experience and a healthier lifestyle.

Helping the Patient Build a Sustainable Future

The final stage of the pathway focuses on independence. Doctors help the patient establish routines that support long-term mobility, emotional resilience, and medical stability. The patient learns to see their prosthesis not as a limitation but as a reliable part of daily life.

This shift in perspective marks the true completion of the referral pathway. The patient becomes confident, capable, and prepared for a full life with their prosthesis.

Conclusion

Creating a Safe, Clear Pathway From Diabetic Foot Amputation to Transtibial Prosthetic Use

A diabetic foot amputation is a life-changing experience, but with the right pathway, patients can regain mobility, independence, and confidence. Doctors guide the patient through each step—from stabilizing infection to preparing the limb, shaping emotional readiness, making a timely prosthetic referral, and supporting long-term rehabilitation.

This structured pathway helps prevent complications, improves healing, and ensures that the patient reaches prosthetic fitting safely. It also allows clinicians to work together more effectively, creating a unified experience for the patient.

With thoughtful communication, consistent monitoring, and genuine emotional support, doctors play a powerful role in helping diabetic patients rebuild their lives with a transtibial prosthesis. The goal is not just walking but restoring dignity, hope, and long-term stability.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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For the purposes of this Return and Refund Policy:

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The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

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In order for the Goods to be eligible for a return, please make sure that:

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The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

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2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

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7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.