Delhi vs Bengaluru: Cost, Wait Times, and Tech for Bionic Hands

Delhi vs Bengaluru: Cost, Wait Times, and Tech for Bionic Hands

If you’re trying to decide between Delhi and Bengaluru for getting a bionic hand, you’re in the right place.

Both cities are known for high-quality healthcare. They have expert prosthetic providers, advanced technology, and strong hospital systems. But each city offers a different experience—especially when it comes to cost, waiting times, and tech options.

This guide will help you make a clear, informed choice. Whether you’re from North India, the South, or somewhere in between, we’ll help you compare both cities in a way that’s simple, real, and useful.

Let’s begin with understanding the kind of bionic hand care each city is known for.

Comparing the Healthcare Landscape in Delhi and Bengaluru

Medical Infrastructure and Access

Delhi, as the capital of India

Delhi, as the capital of India, has some of the most advanced medical facilities in the country. Hospitals like AIIMS, Safdarjung, and Sir Ganga Ram are well-known across India for their prosthetic and orthotic departments. These are supported by government initiatives and research units, which makes them attractive for complex cases.

Bengaluru also has world-class hospitals—such as St. John’s, Manipal, and Sparsh. The city is known for combining medical care with tech. Many prosthetic labs here are linked with robotics research and start-ups, making the environment more innovation-focused.

Both cities offer quality care. But Delhi may have more options through public hospitals, while Bengaluru leans toward private care backed by modern tech.

Availability of Prosthetic Experts

Delhi has more specialists working in government hospitals, making it easier for patients to access experienced teams—even if they are on a budget. The challenge, however, is the long queue for consultations and fittings.

In Bengaluru, many prosthetic services are led by private providers. You may find smaller but more focused teams with faster service. Some clinics even offer trial fittings and home visits, something that’s harder to find in crowded Delhi setups.

So, if speed and tech-savvy care are your priorities, Bengaluru may have the edge. But if you want broader options and government-funded support, Delhi still leads.

Urban Pressure vs. Comfort

Delhi is a busy, often overwhelming city. Getting around can be hard, especially for someone with mobility issues. Between traffic, distances, and long hospital wait times, the experience can be tiring.

Bengaluru has its own traffic issues, but the general pace is more relaxed. The medical areas are more spread out, but also more peaceful. This makes it easier for first-time users or older patients to manage the journey.

If you’re coming from a quieter town, Bengaluru’s calm may feel more familiar and less stressful than Delhi’s rush.

Bionic Hand Options: What’s Available and What’s Not

Range of Devices in Each City

Delhi has access to almost every type of prosthetic and bionic device—from basic mechanical limbs to high-end imported solutions. Clinics working with hospitals often have demo units and multiple models to try.

However, because of the size of the system, getting a device approved and fitted can take time. You may have to visit multiple departments or get documents signed by different units.

Bengaluru’s prosthetic labs usually work in smaller, more streamlined setups. You’re more likely to see newer devices in action—like Grippy™, which is offered in partnership with select clinics. The process from demo to delivery is often quicker.

If variety is your focus, Delhi might offer more choices. But for ease and speed, Bengaluru tends to deliver better.

Customization and Fit Quality

The fit of your bionic hand is just as important as the tech inside it.

Delhi’s larger institutions often have experienced prosthetists who know how to design a socket for maximum comfort. But they may have fixed processes, with limited time for small personal tweaks.

In Bengaluru, custom-fitting is often more detailed. Clinics work closely with users to test grip strength, wrist rotation, and skin pressure. You can usually go back for quick adjustments without waiting weeks.

If you’re particular about fit and want frequent reviews, Bengaluru offers more flexibility.

Grippy™ and Other Indian-Made Innovations

Grippy™, our flagship bionic hand, is available in both cities—but is handled differently.

In Delhi, it is usually offered through partner hospitals or clinics where you might have to go through a formal registration and waiting process.

In Bengaluru, Grippy™ is often available through more nimble, privately managed prosthetic labs. That means faster demos, quicker fittings, and personalized support.

This doesn’t mean Delhi is behind—just that the system is bigger and may take longer to move.

Cost Breakdown: Delhi vs Bengaluru

Cost of Bionic Hand Fitting

Delhi has a wide range of providers

Delhi has a wide range of providers—government-run hospitals, private clinics, and CSR-backed programs. This means you can find affordable options, especially in public hospitals. A basic myoelectric limb in Delhi can start from around ₹1.5 lakh, while more advanced models go up to ₹3–4 lakh.

But these lower costs often come with trade-offs. You may have to wait longer, travel between departments, or deal with a more bureaucratic process. Also, after-care might not be included in the upfront price.

In Bengaluru, most fittings happen through private clinics. So, the initial cost may be slightly higher—starting from ₹2 lakh for bionic hands like Grippy™. However, many centers offer package deals that include socket fitting, training, follow-ups, and even EMI support.

If you’re looking for a well-structured, transparent pricing system, Bengaluru’s model may feel easier to navigate, even if it costs a bit more upfront.

Understanding What’s Included

In Delhi, costs can vary widely depending on the hospital or clinic. Some include training and post-care in the fitting fee. Others charge separately for each session.

You’ll need to ask specific questions: Is follow-up included? What happens if the socket doesn’t fit right? Is training offered on-site or through another team?

Bengaluru clinics tend to be clearer. Most private providers give you a single quote that covers assessment, fitting, training, and a few rounds of support. This reduces confusion and makes planning easier.

So if you’re someone who likes clear communication and wants to know exactly what you’re paying for, Bengaluru may offer a better experience.

EMI and Financial Support Options

Delhi has more exposure to government funding programs. Hospitals like AIIMS or Safdarjung sometimes help patients apply for schemes under the Ministry of Social Justice or other welfare boards.

However, you often need to navigate the system yourself, collect documents, and wait for approvals. It’s possible, but takes time and effort.

In Bengaluru, some private clinics offer instant EMI options. These may be available through banks or fintech platforms. You might not get government subsidies, but the process is much smoother—and you walk away with a confirmed timeline.

If you have a family member who can co-sign or if you have a regular income, EMI options in Bengaluru can be a game-changer.

Wait Times and Appointment Planning

Scheduling the First Consultation

In Delhi, the first hurdle is getting a consultation.

Top hospitals have long waiting lists. You may wait a week or more to get an appointment, and even longer for specialized departments. If you’re in a hurry or traveling from far away, this can be frustrating.

In Bengaluru, clinics usually respond faster. You can often get an appointment within a day or two. Some even offer online bookings or video assessments to speed things up.

For users who want to start the process quickly, Bengaluru wins on scheduling.

Device Trial and Fitting Timeline

Once you’ve met the team, the next step is to try demo devices and start the fitting process.

In Delhi, fitting can take anywhere from 10 days to a month, depending on lab availability, socket design, and coordination between departments. If you’re being fitted at a government hospital, be prepared for multiple visits.

In Bengaluru, many clinics aim to complete the process within 7 to 10 working days. The smaller scale and more personalized service help speed things up.

So, if time is critical—maybe you’re going back to work, traveling abroad, or just tired of waiting—Bengaluru gives you a shorter timeline.

After-Care and Emergency Support

One of the biggest challenges in bionic care is what happens after the fitting.

Delhi hospitals may not always offer direct follow-ups. You might be asked to return to the same doctor or department for any concerns, which could involve new appointments and wait times.

In Bengaluru, after-care is usually built into the service. Clinics offer a direct line to the prosthetist or technician. Some even support video calls for small fixes or guidance.

This difference matters. Because a bionic hand isn’t a one-time thing—it needs ongoing tuning to truly feel like part of your body.

Training and Rehabilitation Support

Importance of Post-Fitting Training

Getting a bionic hand is a big step

Getting a bionic hand is a big step—but knowing how to use it well is what really brings back independence.

Training helps your brain and muscles adjust to the new device. You learn how to open and close the hand, grip objects, manage your strength, and coordinate everyday tasks like holding a glass, typing, or picking up coins.

In both Delhi and Bengaluru, post-fitting training is available, but the quality and structure vary.

Delhi hospitals, especially the bigger ones, have dedicated physiotherapy departments. But these departments handle many different types of patients, not just prosthetic users. This means training may be short, rushed, or not very personalized—unless you’re in a private setup or have a personal therapist.

Bengaluru clinics often take a more integrated approach. Many prosthetic centers provide in-house training as part of the package. The same team that fits your hand also teaches you how to use it, which leads to better coordination and quicker learning.

Who Offers Better Personalized Rehab?

In Delhi, public hospitals can be crowded. The rehab process sometimes feels like a box to check, rather than a true part of recovery. Sessions may last just 20–30 minutes, with minimal follow-up.

If you’re lucky and working with a private clinic, you might get better rehab, but it can be expensive.

In Bengaluru, smaller team sizes allow more focused sessions. You’ll likely get longer time slots, step-by-step guidance, and more flexibility in scheduling.

Many users report that rehab in Bengaluru feels more like a conversation—where your pace, needs, and comfort are respected.

If you need help relearning fine motor skills, or you’re nervous about using a bionic hand for the first time, Bengaluru may give you a safer and more supportive environment.

Family Involvement in the Process

Family plays a big role in prosthetic recovery.

In Delhi, especially in government hospitals, family involvement is often limited. There are space issues, strict time slots, and not enough staff to explain everything to both the user and the caregiver.

In Bengaluru, many private clinics actively involve family members in training. They’re taught how to help with wearing the prosthetic, cleaning it, checking for skin issues, and motivating the user during rehab.

This small but powerful approach builds confidence—not just for the user, but for everyone supporting them.

So if you’re planning to travel with a parent, spouse, or child, and want them to be part of the care journey, Bengaluru may offer a more inclusive experience.

Digital Tools and Gamified Rehab

Technology in prosthetics is not just about the hand—it’s also about how you learn to use it.

In Delhi, digital rehab is still catching on. Some private clinics offer rehab apps or videos, but they’re not yet standard.

In Bengaluru, gamified rehab is slowly becoming more common. Clinics may offer tablet-based tools where users practice movements through simple games. This is especially useful for younger users or those who lose motivation during long recovery periods.

RoboBionics also supports Grippy™ users with digital training tools, available in both cities. But we’ve seen faster adoption and better engagement in Bengaluru, where clinics are more open to using new ways of teaching.

Long-Term Support and Skill Building

Beyond basic use, a good training program should help users build skills over time.

This means not just gripping and releasing, but improving hand control for more complex tasks—like using kitchen tools, opening containers, holding delicate items, or even learning gestures like a handshake.

Delhi clinics focus heavily on function. Once you can do the basics, you’re often discharged. There’s less focus on continuous progress unless you seek it out.

Bengaluru centers, especially private ones, sometimes offer extended programs—where you can return every few months, learn new grips, and get advice on fine-tuning your use.

If you’re someone who likes ongoing improvement or wants to use your hand in work, hobbies, or sports, this kind of long-term focus can be very helpful.

The Untapped Opportunity in Bionic Rehabilitation Services

Beyond the Device: Creating a Complete Patient Experience

In the growing field of prosthetics

In the growing field of prosthetics, clinics and healthcare businesses often focus on the device itself—the fitting, the tech, the cost. But for many users, what they remember most isn’t just how advanced their bionic hand is. It’s how the care around that device made them feel.

This is where most businesses miss out.

If you’re running a prosthetic center, physiotherapy clinic, or hospital department in Delhi or Bengaluru, you already have access to the device. What sets your brand apart is everything that wraps around it—the comfort of the waiting area, the time you take to listen, the follow-up calls, the ease of payment, the way you explain what’s coming next.

Patients are not just buying a hand. They’re buying confidence. They’re buying clarity. They’re buying hope.

And businesses that deliver this full experience don’t just grow faster—they grow stronger.

Actionable Insight: Design a 30-Day Recovery Blueprint

Most prosthetic users feel overwhelmed after the fitting. They don’t know what to expect or how fast they should progress.

You can change that by creating a simple, printable 30-day roadmap. Break it down week by week—what exercises to do, how to clean the device, what signs to watch for, and when to come back for checks.

Include tips on mental wellness, pain relief, and even how to explain the prosthetic to friends or coworkers.

This kind of tool:

  • Builds trust
  • Reduces confusion
  • Increases your reputation as a thoughtful, user-first provider

Better still, it costs almost nothing to make. But its value is priceless.

Don’t Just Train the User—Train the Family

Recovery doesn’t happen in isolation. Often, the family is the silent helper—assisting with wear and removal, motivating the user, and watching for warning signs.

Yet, most clinics only train the patient.

Set yourself apart by offering a 30-minute family training session. Teach them how to:

  • Support without taking over
  • Encourage consistent wear and use
  • Notice issues early (like socket discomfort or unusual fatigue)

This builds a stronger home environment, which leads to better outcomes—and happier users who recommend your clinic to others.

Build Follow-Up Into Your Workflow

Most clinics wait for the user to call if something goes wrong. Smart clinics call first.

Set a calendar for follow-ups: 3 days, 7 days, 14 days, and 1 month after fitting. Even a short check-in call can reveal issues the user didn’t want to mention—or didn’t realize were important.

It shows that you care. And it brings users back when they might have otherwise dropped out.

In a field where the real results come weeks or months after the sale, proactive follow-up is not just good care—it’s good business.

Building a Stronger Bionic Hand Ecosystem: Business Strategy Insights

Why This Market Is Growing Fast

Across India, demand for bionic hands

Across India, demand for bionic hands is increasing every year. People no longer see prosthetics as basic tools—they now expect function, comfort, and aesthetics. Delhi and Bengaluru are two of the fastest-growing hubs for this shift.

More people are becoming aware of their options. Parents want better solutions for their children. Workers want to return to their jobs quickly. Students want to use laptops and phones again. Everyone is looking for smarter, more natural prosthetics.

For hospitals, prosthetic labs, physiotherapy centers, and even start-ups, this growing awareness opens a real business opportunity—one that’s both financially and socially meaningful.

For Clinics: Add Full-Cycle Care to Stand Out

Many clinics focus only on fittings. But the real value for users comes from the entire journey—assessment, fitting, training, follow-up, repair, and upgrade.

If you’re a clinic in Delhi or Bengaluru, ask yourself:

  • Are we offering just a product, or a full recovery pathway?
  • Do we stay in touch with users after the fitting?
  • Can we support them when something goes wrong, or when they want to upgrade?

By becoming a one-stop solution, you gain trust. And trust brings not just patients—but referrals, reviews, and lasting partnerships.

Action Step: Start a Local Peer Support Circle

Many users feel isolated during recovery. Creating a simple peer support group—online or offline—can be a game-changer.

You don’t need a big budget. Just bring together a few past and current users every month. Let them talk, share progress, discuss issues, or even practice tasks together.

Clinics in Bengaluru have started doing this with WhatsApp groups. It builds community and keeps users engaged.

If you’re in Delhi, consider hosting small meetups in your clinic. It’s low effort but high impact.

Collaboration Is Key

Clinics don’t need to do everything alone. Tie-ups with prosthetic manufacturers, hospitals, therapists, and NGOs can expand your services without increasing costs.

For example:

  • A Delhi rehab center can partner with a local prosthetic lab to offer on-site fitting
  • A Bengaluru hospital can outsource socket fitting to a trusted workshop, speeding up the process
  • A Grippy™ partner clinic can use RoboBionics’ servicing support while focusing on patient care

These partnerships create stronger systems. And when systems grow, more people get access to the care they deserve.

Why Grippy™ Makes Business Sense

Grippy™ is more than just a bionic hand. It’s a solution built for Indian conditions.

As a clinic or business, offering Grippy™ gives you access to:

  • A premium product that doesn’t carry a premium price tag
  • Strong after-sales support from RoboBionics
  • Demo units and training support for your staff
  • Flexible payment and EMI plans for your users

It’s designed for people who need performance, but also care, reliability, and affordability.

Adding Grippy™ to your offerings helps you serve a larger group of users—while building a reputation as a future-ready clinic.

Final Thoughts: Choosing What’s Right for You

Choosing between Delhi and Bengaluru

Choosing between Delhi and Bengaluru for your bionic hand journey isn’t easy. Both cities have great clinics, skilled experts, and access to advanced prosthetics. But they offer different experiences.

Delhi is ideal if you’re looking for variety, government support, or already live in North India. It has some of the best public hospitals and a large pool of specialists—but you may have to be patient with wait times.

Bengaluru is great if you want faster service, a peaceful recovery environment, and strong private care. The process may be quicker and more personalized, especially if you’re looking for a smooth and structured experience.

No matter which city you choose, remember: what matters most is not just the device, but the people helping you use it. The best bionic hand is the one that works for you—comfortably, confidently, and every day.

If you’re ready to explore your options, we at RoboBionics are here to help.

Book your free Grippy™ demo today at https://www.robobionics.in/bookdemo

Let’s move forward together—with strength, care, and a better future in hand.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.