City Guides for Women’s Prosthetic Fittings: Mumbai, Delhi, Bengaluru

City Guides for Women’s Prosthetic Fittings: Mumbai, Delhi, Bengaluru

For many women in India, getting a prosthetic hand is not just a medical step—it’s a return to normal life, confidence, and self-expression. But finding the right prosthetic fitting center, knowing what to expect, and understanding the process can feel overwhelming, especially in big cities.

Each city in India offers different kinds of facilities, specialists, and accessibility options. Mumbai, Delhi, and Bengaluru—India’s three largest healthcare hubs—are at the forefront of prosthetic technology and care. Yet, each city brings its own rhythm, atmosphere, and practical considerations when it comes to prosthetic fittings.

This guide is designed to make that journey easier. It breaks down what women in each of these cities should know—from finding the best prosthetic centers to managing travel, fittings, and follow-up visits.

The goal is simple: to help every woman feel prepared, informed, and confident as she takes her first step toward rehabilitation, no matter where she lives.

Prosthetic Fittings for Women in Mumbai

The City’s Healthcare Advantage

Mumbai is one of India’s leading

Mumbai is one of India’s leading healthcare destinations. With its mix of advanced hospitals, skilled prosthetists, and access to international-grade technology, the city has become a top choice for women seeking prosthetic fittings.

Many of India’s best prosthetic and rehabilitation centers are located here, offering a combination of affordability, expertise, and comfort. For women, especially those balancing work, family, and recovery, Mumbai offers both convenience and quality care.

The city’s inclusive medical environment and accessibility make it ideal for fittings, follow-ups, and personalized training sessions.

Specialized Prosthetic Centers for Women

Several rehabilitation centers in Mumbai now have specialized departments focusing on female prosthetic users. These centers understand that women’s needs differ—not just medically but also emotionally and socially.

They offer fittings that prioritize comfort, lighter socket designs, and aesthetic options that suit both traditional and modern clothing. Many clinics also employ female physiotherapists and counselors, helping users feel more at ease during fittings.

A few centers collaborate with cosmetic specialists to design lifelike silicone gloves that match Indian skin tones perfectly, allowing women to wear jewelry or mehendi comfortably.

Accessibility and Transport in Mumbai

Mumbai’s suburban railway and metro systems make traveling to prosthetic centers convenient. For women traveling from nearby areas like Thane or Navi Mumbai, local trains and metro lines connect easily to hospitals in Andheri, Bandra, and Dadar.

Many centers are also located near major train stations or bus depots. For those using private transport, accessibility features such as ramps, wide entryways, and elevators are increasingly common.

Some clinics even offer home pick-up or doorstep fitting assessments for women with mobility challenges, making the process much easier.

The Fitting Process in the City

A typical fitting in Mumbai begins with a detailed assessment session. Here, the prosthetist measures the residual limb, discusses daily routines, and plans the right design based on lifestyle.

Once the measurements are taken, the manufacturing process begins. Depending on the type of prosthetic hand—mechanical, myoelectric, or hybrid—the fitting may take between one to three weeks.

After fitting, women are guided through physiotherapy and training sessions to adapt to the new device. The city’s medical ecosystem ensures you can find experts for every stage of recovery.

Comfort and Customization for Local Weather

Mumbai’s humid coastal climate makes it important to choose prosthetic materials that are breathable and sweat-resistant. Silicone linings and lightweight sockets are ideal, as they minimize discomfort and skin irritation.

Several clinics in the city now offer heat-resistant coatings and ventilated socket designs made specifically for Indian weather.

For women with active routines—teachers, office professionals, or homemakers—these designs ensure all-day comfort without the worry of slippage or heat rash.

Accommodation and Stay During Fitting

Women traveling to Mumbai from other cities often need short-term stays. The good news is that many prosthetic centers partner with local guesthouses, hostels, and recovery apartments near hospital zones.

Areas like Andheri West, Bandra, and Chembur are particularly well-connected and safe for short stays.

Some hospitals also have in-house accommodation for female patients, providing both privacy and easy access to daily check-ups.

This makes the fitting journey smoother, especially for women traveling alone or with limited mobility.

Emotional and Community Support

Mumbai’s prosthetic community is vibrant. Many NGOs, support groups, and hospital programs encourage women to share their experiences, build confidence, and learn adaptive techniques from peers.

Workshops often cover topics like styling with prosthetics, self-care, and handling workplace challenges.

Such communities make the city not just a place for fittings but also for empowerment and connection.

Financial and EMI Options

Prosthetic care can be expensive, but Mumbai offers some of the most diverse financing options.

From hospital-based EMIs to partnerships with healthcare lenders, users can access installment plans to spread costs over several months.

Some government hospitals also offer subsidies or free fittings for eligible women under welfare schemes like Ayushman Bharat or the ADIP program.

These financial aids ensure that cost never becomes a permanent barrier to rehabilitation.

Prosthetic Fittings for Women in Delhi

The Capital’s Expanding Rehabilitation Network

Delhi has rapidly become

Delhi has rapidly become a central hub for prosthetic innovation and rehabilitation in India. As the country’s capital, it combines world-class medical infrastructure with access to specialized rehabilitation programs and expert prosthetists.

For women, Delhi offers not just advanced prosthetic services but also a comfortable and culturally sensitive environment. Clinics here are increasingly aware of women’s ergonomic needs, aesthetic preferences, and emotional well-being.

Being home to some of India’s top prosthetic research centers, Delhi provides access to the latest materials, 3D scanning technology, and training modules that enhance both appearance and functionality.

Leading Prosthetic Centers and Specialists

The city is home to a wide range of prosthetic providers, from large government institutions to boutique private clinics that specialize in female fittings.

Hospitals like AIIMS, Safdarjung, and the National Institute for Locomotor Disabilities have dedicated prosthetic departments. These institutions provide reliable care at subsidized costs for women from lower-income backgrounds.

Meanwhile, private centers such as Robobionics and other prosthetic clinics in areas like South Delhi and Dwarka offer advanced solutions including myoelectric hands, cosmetic silicone covers, and personalized socket fittings.

Accessibility and City Layout for Women

Delhi’s vast size means that accessibility varies depending on the area. However, the expansion of the Delhi Metro has made travel to hospitals and clinics easier than ever.

Most prosthetic centers are within walking distance or a short auto ride from metro stations. The city’s growing focus on barrier-free design means that many clinics have ramps, elevators, and wheelchair-friendly spaces.

For women traveling from nearby regions such as Noida, Gurugram, or Ghaziabad, public transport connectivity ensures easy daily commutes for fitting and follow-up visits.

The Prosthetic Fitting Experience

In Delhi, prosthetic fittings usually begin with a medical consultation followed by detailed limb measurement and motion assessment.

For women, prosthetists often include additional comfort evaluations—like socket shape adjustments and soft interior linings—to ensure a better fit for delicate skin.

The fitting process typically takes two to three weeks, depending on the complexity of the prosthetic. Advanced myoelectric fittings may take longer because they involve electrical testing and fine calibration.

Once the device is fitted, patients undergo movement training sessions with physiotherapists who specialize in upper-limb rehabilitation.

Climate Considerations in Delhi

Delhi’s extreme weather—hot summers and cold winters—affects prosthetic material choice. During summer, heat-resistant silicone or ventilated sockets are preferred to prevent sweating and rashes.

In winter, softer, insulated liners provide warmth and skin protection. Women with active schedules—especially those working outdoors—should ask their prosthetist for climate-specific design adjustments.

Prosthetic providers in Delhi are well-versed in this, often suggesting dual liners or seasonal maintenance tips to ensure year-round comfort.

Accommodation and Travel for Fitting

For women visiting Delhi from other states, finding short-term accommodation is easy and affordable.

Many rehabilitation centers have tie-ups with nearby guesthouses or women’s hostels that offer comfortable stays. South Delhi areas like Green Park, Hauz Khas, and Saket are known for being both safe and accessible.

Some hospitals like AIIMS provide in-campus accommodation for patients undergoing long-term fittings or multiple therapy sessions.

Women traveling alone can also request assistance with transport and stay arrangements through hospital social welfare offices or NGO support networks.

Government and Insurance Support

Delhi’s proximity to central government offices makes it easier to access state and national healthcare schemes.

Eligible women can apply for prosthetic subsidies under the ADIP scheme or avail of cashless prosthetic fittings through Ayushman Bharat.

Several charitable hospitals and government-backed rehabilitation programs run periodic prosthetic camps where fittings and basic devices are provided free of charge.

Awareness about these programs is increasing, but prosthetic providers often help patients with the paperwork and registration to ensure no one misses out on financial aid.

Training and Follow-Up Sessions

Most prosthetic centers in Delhi emphasize long-term training and follow-up. Women are taught how to handle daily chores, office work, or childcare activities using their prosthetic hand.

Workshops are often organized to teach users about proper maintenance, skin care, and safe handling of electronics or sharp objects.

These practical sessions help women rebuild confidence and independence in their personal and professional lives.

Emotional Support and Women’s Groups

Delhi hosts several NGOs and women’s health collectives that provide counseling and peer support for amputees.

Groups like the Amputee Welfare Association and the Indian Women Rehabilitation Network host regular meetups where women share their journeys, discuss styling with prosthetics, and learn coping strategies.

These spaces encourage openness, helping users realize they’re not alone in their journey. They also create strong networks that promote mental well-being alongside physical rehabilitation.

Affordability and Financing Options

While Delhi’s prosthetic services cover a wide range of prices, financial support options are widely available.

Government hospitals provide prosthetic fittings at minimal cost. Private clinics often offer EMI and medical loan programs to make advanced devices accessible.

NGO partnerships also help reduce costs for low-income women.

Some prosthetic centers offer installment-based payments without interest for first-time users, ensuring affordability doesn’t compromise quality.

The Growing Role of Technology

Delhi’s prosthetic community is embracing digital technology like 3D printing and scanning, which allow faster, more accurate fittings.

These technologies reduce human error, enhance comfort, and make customization simpler. For women seeking natural aesthetics or compact designs, digital modeling provides perfect proportion and fit.

The result is a seamless experience—from consultation to final fitting—without multiple long visits.

Prosthetic Fittings for Women in Bengaluru

Bengaluru’s Growing Role in Prosthetic Innovation

Bengaluru has quietly become

Bengaluru has quietly become one of India’s most advanced cities for prosthetic technology and research. Known as the country’s tech capital, it combines healthcare expertise with engineering innovation—making it a preferred destination for women looking for precision-designed prosthetic hands.

The city’s prosthetic centers are known for blending technology, comfort, and customization. From lightweight sockets to silicone cosmetic gloves suited for South Indian skin tones, Bengaluru’s clinics have earned a reputation for delivering modern, functional solutions tailored for women’s needs.

For working professionals, homemakers, and students alike, the city’s flexible healthcare culture makes rehabilitation less intimidating and more empowering.

Specialized Prosthetic Clinics in Bengaluru

Bengaluru hosts a mix of large hospitals and specialized prosthetic studios. Institutions like St. John’s Medical College and National Institute of Mental Health and Neurosciences (NIMHANS) offer rehabilitation programs that include prosthetic fittings and physical therapy.

Alongside these, private centers like Robobionics and other specialized prosthetic labs in Indiranagar, Koramangala, and Whitefield focus on next-generation prosthetic designs. These include myoelectric hands, silicone covers, and personalized sockets crafted using 3D scanning.

These clinics often maintain partnerships with local physiotherapists and occupational therapists, ensuring that every user gets complete support from fitting to training.

Travel and Accessibility Around the City

Bengaluru’s traffic can be a challenge, but its network of metro lines and app-based transport services makes city travel predictable and safe.

Most prosthetic centers are located in central or eastern parts of the city, near major hospitals or tech hubs. This means women traveling from areas like Yelahanka, HSR Layout, or Jayanagar can easily access appointments without long commutes.

The city’s public spaces are increasingly disability-friendly. Many prosthetic centers offer easy parking, ramps, and waiting areas with comfortable seating, ensuring an accessible experience throughout.

The Prosthetic Fitting Experience in Bengaluru

Fittings in Bengaluru typically start with a consultation where specialists evaluate limb condition, muscle activity, and personal requirements.

For women, the focus is often on achieving a perfect balance between comfort, functionality, and aesthetics. The fitting process may involve socket trials, cosmetic testing, and grip customization depending on the type of prosthetic selected.

Most prosthetic fittings take about two to four weeks from initial consultation to delivery. During this period, users visit for socket adjustments and training sessions.

Women are encouraged to bring samples of their regular clothing—such as saree blouses or office wear—so the socket and arm alignment can be optimized for daily use.

Weather and Material Choices

Bengaluru’s mild climate works to the advantage of prosthetic users. Unlike humid Mumbai or extreme Delhi, the city’s moderate temperatures reduce sweat buildup and skin irritation.

Still, prosthetic providers often recommend lightweight liners and breathable materials for better comfort during long wear.

Women who work outdoors or exercise regularly can opt for water-resistant or quick-dry materials to handle occasional rainfall and daily humidity.

Silicone cosmetic gloves that match South Indian skin tones are also crafted locally, reducing both cost and waiting time.

Accommodation and City Comforts

For women visiting from outside Bengaluru, the city offers a wide range of short-term accommodation near medical and rehabilitation centers. Areas like Indiranagar, Koramangala, and MG Road have safe and well-connected serviced apartments ideal for recovery periods.

Several prosthetic centers also partner with local guesthouses and hostels to provide affordable stays for female patients.

Cafés, parks, and wellness studios near these areas make recovery more pleasant, allowing patients to enjoy light physical activity and relaxation between appointments.

Supportive Community Networks

Bengaluru’s prosthetic user community is one of the most active in India. There are women-led groups, NGO-run workshops, and fitness programs tailored for amputees.

Support groups organize activities like yoga for prosthetic users, art therapy, and group discussions about managing daily challenges.

This emotional and peer support helps new users feel understood and confident as they adapt to their prosthetic. It also fosters long-term encouragement beyond the hospital or clinic environment.

Job Opportunities and Inclusivity

Being an innovation-driven city, Bengaluru has a strong culture of workplace inclusivity. Many companies actively recruit women with prosthetics and provide ergonomic workspaces designed to accommodate prosthetic users.

This environment allows women to regain their professional independence after rehabilitation without stigma.

Some prosthetic providers even collaborate with tech companies to host skill training and placement drives for women looking to return to work after recovery.

Cost and Financing Support

The cost of prosthetic hands in Bengaluru varies depending on the model. Mechanical prosthetics are more affordable, while advanced myoelectric or hybrid models may cost several lakhs.

To make this more accessible, most clinics offer EMI programs and tie-ups with medical lenders. Users can pay in monthly installments without interest or with minimal processing fees.

Additionally, schemes like Ayushman Bharat and private insurance plans cover part or full prosthetic fitting costs for eligible women.

Rehabilitation and Training Facilities

Rehabilitation in Bengaluru goes beyond physical therapy. Women are trained to perform specific tasks—like typing, holding kitchen tools, or wearing jewelry—with their prosthetic hands.

Specialized training centers conduct one-on-one sessions to help users regain strength, coordination, and self-confidence.

The city’s focus on holistic recovery ensures that prosthetic users don’t just receive a device—they gain the skills and emotional readiness to lead active lives again.

Emotional Recovery and Confidence Building

Adjusting to a prosthetic hand can feel overwhelming at first. Bengaluru’s therapists emphasize gradual adaptation—starting with basic grips and progressing to complex hand movements.

Counseling sessions and group discussions play an important role in building self-assurance. Women often share their stories, inspiring others who are just starting their journey.

Such sessions help normalize the emotional ups and downs of recovery, making rehabilitation feel more human and supportive.

Future Growth and Technological Advancements

Bengaluru continues to lead the way in prosthetic research and manufacturing. With the city’s growing ecosystem of biotech startups, more locally designed prosthetics are being developed using AI and sensor-based motion control.

These advancements promise faster adaptation, natural movement, and lightweight designs—all crucial for women balancing multiple roles in their daily lives.

As technology becomes more accessible, the next generation of prosthetics from Bengaluru is expected to be smarter, more affordable, and tailored for real Indian lifestyles.

Comparing Mumbai, Delhi, and Bengaluru for Women’s Prosthetic Fittings

Overall Accessibility and Convenience

Each of these three cities

Each of these three cities—Mumbai, Delhi, and Bengaluru—offers unique advantages for women seeking prosthetic fittings.

Mumbai stands out for its accessibility and ease of travel. The city’s metro, trains, and taxis make moving between hospitals, clinics, and rehabilitation centers simple. For women traveling alone, Mumbai provides a sense of safety and reliability that helps during the rehabilitation phase.

Delhi, on the other hand, offers vast infrastructure and a wide range of prosthetic service providers, both private and government-backed. Women have access to some of India’s top institutions and national programs. However, travel distances can be long, so proximity to the chosen clinic matters.

Bengaluru strikes a balance between comfort and modernity. Its clean, tech-enabled healthcare services and inclusive community make it ideal for women who want personalized care in a calm environment. The only challenge can be traffic—but this is easily manageable with metro and app-based cabs.

Climate and Material Suitability

Climate affects prosthetic comfort, especially for women who wear their devices for long hours.

In Mumbai, high humidity can cause sweating under the socket. Clinics here specialize in ventilated or breathable materials that prevent irritation and skin discomfort. Silicone liners with moisture-control features are popular choices.

Delhi’s climate shifts drastically across seasons—from hot summers to cold winters. Here, women are advised to use different liners for seasonal comfort. Soft foam padding and anti-slip materials work well during summer, while insulated liners help in winter.

Bengaluru’s moderate climate is perhaps the most prosthetic-friendly. The weather stays mild, reducing the need for frequent adjustments or material changes. Lightweight carbon-fiber or silicone sockets stay comfortable all year round.

Cost and Affordability

Cost remains one of the biggest factors for most women. Mumbai and Bengaluru are similar in pricing for private prosthetics, but Delhi offers a wider range of options through government hospitals.

In Mumbai, prosthetic hands start from around ₹40,000 for mechanical types and can go up to ₹8–10 lakhs for advanced myoelectric versions. EMI options are common, and several clinics collaborate with medical lenders.

Delhi provides the most financial variety. Government centers offer subsidized fittings or free devices for eligible patients under schemes like ADIP or Ayushman Bharat. Private clinics provide mid-range and high-end prosthetics at competitive rates.

Bengaluru is slightly more premium due to advanced technology use, but the difference is offset by better aftercare and durability. Flexible installment plans and insurance coverage options make even high-end prosthetics accessible.

Comfort and Aesthetic Design

Women often value comfort and aesthetics as much as functionality.

Mumbai’s prosthetic providers emphasize realistic silicone gloves that match local skin tones. Women who enjoy wearing bangles, mehendi, or jewelry find that Mumbai’s designers focus heavily on natural appearance.

Delhi’s clinics combine cosmetic appeal with durability. Women can request color customization, nail detailing, and texture matching, making their prosthetic look elegant and lifelike.

Bengaluru’s centers, driven by engineering precision, focus on balance and fit. The sockets are shaped ergonomically for long wear, ideal for professionals or active users who move frequently throughout the day.

Each city ensures that prosthetics don’t just restore mobility—they also allow women to express their identity and style confidently.

Technical Expertise and Innovation

When it comes to technology, Bengaluru leads with advanced digital fitting tools like 3D scanning and motion sensors. Its engineers collaborate with prosthetic designers to create modern, lightweight solutions.

Mumbai’s strength lies in experience. Prosthetic providers here have decades of practical knowledge, combining modern tools with traditional craftsmanship. Women get the advantage of both innovation and human understanding.

Delhi remains the most research-oriented. Its proximity to national institutes ensures access to cutting-edge experiments and government-backed innovation in prosthetic materials and sensory systems.

Together, these three cities represent India’s complete spectrum of prosthetic care—experience, innovation, and research.

Aftercare and Support Systems

Prosthetic use doesn’t end with fitting—it begins there. Aftercare, training, and emotional support play a key role in long-term comfort.

Mumbai excels in community-based support. Women’s health groups, local NGOs, and rehabilitation specialists organize confidence-building sessions and styling workshops for female prosthetic users.

Delhi’s hospitals emphasize structured rehabilitation programs. Physiotherapists and occupational therapists guide women through strength-building exercises, hand movement routines, and daily activity adaptation.

Bengaluru focuses on holistic recovery. The city’s prosthetic centers combine physical therapy with mental wellness, meditation, and lifestyle integration. This all-round approach helps women adapt faster and live more comfortably with their prosthetic hands.

Cultural Sensitivity and Female-Centric Care

Women often feel more comfortable in environments that understand their lifestyle, clothing, and cultural needs.

In Mumbai, fittings are adapted for women who wear sarees, salwar suits, or western workwear. The sockets and arms are designed to align with sleeve shapes and jewelry use.

Delhi’s prosthetic centers take pride in diversity. They accommodate women from different cultural backgrounds, ensuring fittings consider everything—from professional uniforms to regional attire.

Bengaluru’s modern outlook and growing female workforce create an inclusive space for women who lead active, independent lives. Clinics here are known for their professional empathy, privacy, and attention to personal comfort.

Each city has evolved its prosthetic care around women’s realities—recognizing that recovery is not only physical but also emotional and social.

Travel and Accessibility for Outstation Women

For women traveling from smaller towns or other states, accessibility matters.

Mumbai’s international airport and well-connected train routes make it ideal for patients from western and southern India. Many prosthetic centers even provide airport transfers or assistance for visiting patients.

Delhi’s location benefits women from northern and central states. Its broad public transport network and affordable metro connectivity make moving around simple and safe.

Bengaluru serves as a gateway for patients from the southern region. Its calm environment and English-speaking medical community make it especially comfortable for outstation visitors.

Women coming from rural areas often find Bengaluru’s support structure less intimidating and more nurturing compared to busier metro environments.

Rehabilitation and Lifestyle Integration

Rehabilitation involves learning to use the prosthetic hand confidently in daily life.

Mumbai’s centers offer real-world training that helps women manage home activities, childcare, and work routines effectively. Patients learn practical techniques to cook, write, or drive with prosthetic support.

In Delhi, structured physiotherapy ensures users rebuild muscle strength and adaptability. Training modules are often customized for each woman’s profession—teachers, homemakers, engineers, or artists.

Bengaluru emphasizes long-term adaptation. Clinics provide post-fit mentoring and follow-up sessions to help users master complex movements and maintain emotional balance during adjustment.

This personalized focus ensures every woman not only learns to use her prosthetic but thrives with it.

Emotional Support and Empowerment

Adjusting to a prosthetic hand is as emotional as it is physical. Across all three cities, awareness about mental health support for amputees is growing.

Mumbai’s community-driven model gives women a sense of belonging. Peer groups and outreach programs create safe spaces to share stories, celebrate milestones, and offer encouragement.

Delhi combines psychological counseling with structured therapy, helping women rebuild confidence while learning prosthetic skills.

Bengaluru’s centers integrate wellness programs, mindfulness sessions, and creative therapies that focus on restoring self-esteem. The city’s balance between compassion and modern care creates a peaceful recovery atmosphere.

Which City Should You Choose?

If you value accessibility, community, and emotional support, Mumbai is a wonderful choice. The city offers balance, warmth, and practical convenience at every step of the journey.

If you prefer structured medical programs, government-backed care, and research-driven facilities, Delhi provides comprehensive rehabilitation options. It’s ideal for women seeking long-term recovery with institutional support.

If you’re drawn to innovation, calm surroundings, and personalized attention, Bengaluru is the perfect city. Its modern prosthetic labs and holistic culture make the fitting experience smoother and more empowering.

Each city brings something special—and choosing between them depends on your comfort, budget, and lifestyle preferences.

Final Thoughts

Getting a prosthetic hand is a deeply personal journey, and where you choose to start it can shape your entire experience.

Mumbai, Delhi, and Bengaluru each stand at the heart of India’s prosthetic revolution. They represent not just medical excellence but also compassion, community, and the belief that women deserve care designed around their lives.

For every woman seeking independence, confidence, and normalcy after limb loss, these cities offer more than treatment—they offer transformation.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

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You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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If you have any questions about our Returns and Refunds Policy, please contact us:

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

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4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

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4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

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6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.