Choosing a Prosthetist in India: Women-Centric Fit and Privacy

Choosing a Prosthetist in India: Women-Centric Fit and Privacy

Finding the right prosthetist is one of the most important steps in your recovery and rehabilitation journey. For women, that choice goes beyond just technical expertise—it’s about trust, comfort, privacy, and a true understanding of personal needs.

A prosthesis is not just a device; it’s a part of your daily life. The person designing, fitting, and adjusting it plays a key role in how confidently and comfortably you move forward. Yet in India, many women still find the process overwhelming—often unsure about what to ask, what to expect, or how to find a prosthetist who values both function and dignity.

At RoboBionics, we’ve met countless women who’ve shared their experiences—some inspiring, others challenging. Each story reinforces one truth: the right prosthetist can change not just how you walk or work, but how you feel about yourself again.

This guide will help you choose wisely. It will walk you through what to look for in a prosthetist, what questions to ask, and how to ensure your privacy and comfort are always respected. Whether you’re a first-time user or someone upgrading to an advanced prosthetic like Grippy, this article will help you make an informed, confident choice.

Understanding the Role of a Prosthetist

What a Prosthetist Really Does

A prosthetist is a trained professional who designs

A prosthetist is a trained professional who designs, fits, and customizes prosthetic limbs. But beyond the technical skills, a good prosthetist understands emotions. They know that losing a limb isn’t just physical—it’s personal.

Their work starts long before the device is made. They listen to your story, study your lifestyle, and learn about your daily routines. Every limb is built differently because every person lives differently.

A prosthetist’s goal isn’t just to make you walk again—it’s to help you move freely, comfortably, and confidently. For women, this means paying attention to how the device fits, how it looks, and how it feels in private moments too.

The Connection Between Comfort and Confidence

A prosthesis that fits well changes everything. It helps you move naturally, carry yourself with ease, and focus on your life instead of discomfort.

For women, comfort includes physical ease and emotional assurance. You should never feel self-conscious or rushed during fittings. The right prosthetist will always take time to make sure you feel at ease—whether you’re adjusting a socket or learning new movements.

If you ever feel pain, pressure, or irritation, that’s not “normal.” A skilled prosthetist will make adjustments until your fit feels just right.

Understanding Fit as a Personal Process

Every woman’s body is unique. Differences in bone structure, muscle tone, and skin sensitivity mean no two fittings are the same.

A thoughtful prosthetist will take time to understand these details. They may use gentle hands to take measurements, soft padding to test comfort, and mirror feedback to check symmetry.

Fit is a journey. The first socket may not feel perfect—but your prosthetist should refine it patiently until it blends seamlessly with your movement.

Prosthetics as a Part of Life, Not a Medical Object

It’s easy to think of prosthetics as medical equipment, but they’re more than that. They become part of your identity—something you live with, work with, and trust daily.

A sensitive prosthetist understands this emotional side. They will speak to you respectfully, explain every step, and never make you feel like just another appointment.

Their job is not only to build a limb but to restore confidence. And that begins with understanding who you are as a person.

The Clinic Environment and Its Importance

Why the Setting Matters

The atmosphere of a clinic says a lot about how you’ll be treated there. A welcoming, clean, and private space shows professionalism and care.

For women, privacy during fittings is essential. Rooms should have curtains or partitions, and staff should always knock before entering. A calm environment helps you relax during sessions that can otherwise feel overwhelming.

Avoid clinics that seem rushed or chaotic. A prosthetic fitting requires time and attention. The best clinics understand that and make you feel valued from the moment you walk in.

Female-Friendly Spaces

A truly women-centric clinic pays attention to details that make you comfortable—female assistants during fittings, separate waiting areas when needed, and respectful communication at all times.

If you feel anxious during early visits, having another woman around—whether a staff member or a friend—can help. Good prosthetists will understand this and make arrangements for your comfort.

Ask whether the clinic employs female prosthetists or technicians. Even if not, they should be trained to maintain professionalism and sensitivity at every step.

Cleanliness and Safety Standards

Cleanliness in a prosthetic clinic isn’t just about appearance—it’s about health. Equipment, fittings, and liners must be sanitized properly after each use.

Pay attention to how the staff handle the materials. Are they using gloves? Are the tools organized and clean? A hygienic environment shows that they value your safety as much as your comfort.

For women, hygiene is particularly important because of skin sensitivity. Clean fittings reduce the risk of infection and irritation around the socket area.

Transparency Builds Trust

The best prosthetists explain what they’re doing as they do it. Whether they’re measuring your limb or testing your socket, they’ll describe every step clearly.

You should never feel left out of your own process. Ask questions freely—about materials, care routines, or future upgrades. A professional prosthetist welcomes your curiosity and answers with patience.

Transparency also includes cost clarity. The clinic should give you a detailed breakdown—consultation, fitting, maintenance, and warranty—so there are no surprises later.

Women-Centric Fit and Design

Understanding Women’s Body Dynamics

Women’s bodies have unique characteristics—so their prosthetics should, too. Differences in muscle tone, fat distribution, and body movement affect how a prosthesis should be designed.

A well-trained prosthetist understands these variations. For instance, the socket’s contour might need a softer edge, or the alignment might differ slightly for balance. These are subtle but essential details that define comfort.

Ignoring these factors can lead to skin discomfort, pressure points, or uneven gait. The right prosthetist will always test your prosthesis in real-life conditions—walking, lifting, or sitting—to ensure balance and grace.

Prioritizing Aesthetics Alongside Function

A prosthesis should empower, not embarrass. For many women, appearance matters just as much as functionality. Whether you want it to look natural, stylish, or match your personal expression—it’s your choice.

Your prosthetist should never dismiss aesthetic preferences as “unnecessary.” From skin tones to finishes, there are many ways to make your device feel personal.

At RoboBionics, for example, many women using the Grippy Bionic Hand have chosen designs that blend elegance with technology. Some opt for a sleek black finish, others for a soft neutral tone. The goal is confidence—because when you like how it looks, you’ll love how it feels.

Comfort During Long Wear

Women often wear their prosthetics for long hours—at work, during travel, or while caring for family. That means comfort isn’t optional; it’s essential.

A good prosthetist ensures that your device doesn’t cause pain or sweating. They’ll test the socket for smoothness, ventilation, and balance. Some prosthetics now use lightweight materials that reduce heat buildup.

You should be able to wear your prosthesis all day without needing constant adjustments. And if discomfort ever arises, your prosthetist should offer quick, respectful solutions—not dismiss it as “normal.”

Weight, Balance, and Movement

A prosthetic’s weight can impact your entire posture. Women, having generally lighter frames, often need devices that balance strength and lightness.

An experienced prosthetist will measure your shoulder or back alignment during fittings to ensure your body isn’t compensating unnecessarily. Proper balance prevents long-term strain and helps you move naturally.

This is where innovation matters. Devices like Grippy are designed to feel light yet strong, allowing smooth motion without extra effort. A good prosthetist will know how to fine-tune these features for your body type.

Privacy, Comfort, and Dignity in Every Appointment

Why Privacy Matters So Deeply

For many women, visiting a prosthetic clinic

For many women, visiting a prosthetic clinic can bring feelings of vulnerability. Fittings often involve removing clothing from certain areas or being observed during movement. Without privacy, even routine checkups can feel uncomfortable.

That’s why every prosthetic clinic must protect your dignity. Separate fitting rooms, closed doors, and respectful communication are not luxuries—they are basic requirements. You should never feel exposed or hurried during an appointment.

When privacy is prioritized, you relax. You move more freely. You give honest feedback about what feels right or wrong. And that honesty helps your prosthetist build a prosthesis that truly fits your life.

Asking About Privacy Policies

Before choosing a clinic, ask simple but important questions. Are fittings conducted in private rooms? Can a female staff member be present during measurement or testing? Is there a waiting area specifically for women if needed?

These are practical questions that responsible prosthetists expect and welcome. A professional clinic will explain its privacy measures clearly and show you the fitting space before beginning.

If a clinic avoids these questions or dismisses them as “unnecessary,” take it as a sign to look elsewhere. Your comfort and peace of mind should never be compromised.

Comfort in Communication

A good prosthetist listens before they touch any device or tool. They should ask permission before taking measurements, explain what they’re doing, and maintain eye contact—not assumptions.

For women, communication comfort often determines how open they feel about sharing concerns. If something feels uncomfortable, you should be able to say so immediately without hesitation.

Pay attention to how your prosthetist responds. Do they pause and adjust, or brush off your comment? A true professional takes your feedback seriously, no matter how small the issue may seem.

Language also matters. A considerate prosthetist speaks respectfully, avoids technical jargon unless necessary, and checks your understanding at every step. This builds confidence and trust—the two pillars of a healthy prosthetic partnership.

Presence of Female Professionals

Many women feel more comfortable when another woman is involved in their care—especially during measurements or fittings that involve physical adjustments.

A progressive prosthetic clinic recognizes this and employs female staff whenever possible. If that isn’t available, you have every right to request a female chaperone or companion during sessions.

Some advanced clinics in India now have dedicated women’s care teams. These professionals are trained to balance medical precision with empathy and emotional awareness.

At RoboBionics, we’ve found that women users often open up more easily when surrounded by understanding female staff. That trust helps us achieve better fittings and outcomes.

Emotional Safety and Understanding

The emotional side of prosthetic care is often overlooked, but it’s just as vital as the physical. Losing a limb or adjusting to a new prosthesis can bring emotional waves—fear, frustration, or even self-consciousness.

A compassionate prosthetist understands this. They give you time to adapt, never rush decisions, and provide encouragement at every milestone. Emotional safety allows you to build confidence without feeling judged.

If you ever feel anxious, it’s okay to express that. A good prosthetist will listen, reassure, and move at your pace. Healing isn’t just about getting a prosthesis—it’s about regaining comfort in your own skin.

Evaluating Expertise and Specialization

Checking Qualifications and Experience

A prosthetist’s credentials reflect their foundation, but experience defines their skill. Look for someone certified in prosthetic and orthotic sciences from a recognized institute.

Experience matters even more when it comes to women-specific fittings. A prosthetist who has worked with women understands subtle anatomical and emotional nuances that affect design and comfort.

Don’t hesitate to ask about their experience. How many women have they fitted before? Do they have case studies or references? A confident prosthetist will answer proudly and transparently.

Understanding the Types of Prosthetics Offered

Technology in prosthetics is evolving quickly. From mechanical limbs to advanced myoelectric systems like the Grippy Bionic Hand, the range is vast.

Your prosthetist should explain each option clearly—how it works, what maintenance it needs, and how it fits your lifestyle. If you work at a desk, cook at home, or manage both, your prosthetic should adapt to your routine, not the other way around.

Women often benefit from lighter models that balance strength and aesthetics. A well-informed prosthetist will know how to fine-tune these features to suit your needs.

Trial Fittings and Customization

A trustworthy prosthetist never rushes to final fittings. They conduct trials to see how your prosthesis feels in real life—walking, writing, or holding objects.

During these trials, pay close attention to how your prosthetist reacts to your feedback. Do they adjust immediately, take notes, or simply say, “You’ll get used to it”? The right one will refine and recheck until everything feels natural.

Customization goes beyond size. It includes socket shape, material choice, skin tone, and even design preferences. The prosthesis should reflect you—your comfort, your confidence, and your style.

Technology and Innovation

Advanced prosthetics, such as those by RoboBionics, now feature myoelectric control systems that respond to natural muscle signals. A prosthetist trained in these technologies can help you get the best out of your device.

Ask if they’re familiar with newer technologies like tactile feedback or rechargeable systems. The more they know, the more options you have for comfort and mobility.

A modern prosthetist also keeps up with updates—learning about new materials, digital fittings, and 3D scanning for precision design. Choose someone who’s eager to grow, not just repeat old methods.

Long-Term Care and Relationship

Your relationship with your prosthetist doesn’t end after delivery. You’ll need follow-up visits for adjustments, maintenance, and upgrades.

A caring prosthetist stays in touch, checks your comfort after a few weeks, and encourages you to reach out with questions anytime. They don’t vanish after payment—they become part of your support network.

When choosing a prosthetist, look for commitment, not convenience. A long-term partner ensures your prosthesis continues to fit your evolving lifestyle.

Accessibility and Convenience

Location and Travel Ease

Prosthetic fittings require multiple visits

Prosthetic fittings require multiple visits. So, accessibility matters. Choose a clinic close enough for easy travel, especially during early fittings.

For women managing work, family, or caregiving, a location within reasonable distance saves stress. If you live in a smaller town, check if the clinic offers teleconsultations or partner centers in nearby cities.

RoboBionics, for instance, partners with prosthetic centers across India to make fittings accessible without long travel. Convenience shouldn’t mean compromise—it should make life easier.

Scheduling and Time Consideration

A professional clinic values your time. Appointments should start on schedule and allow enough time for detailed consultations.

Women often juggle multiple responsibilities, so flexibility is key. A good prosthetist understands this and offers timing options that suit your daily rhythm.

Avoid clinics that rush sessions or cut corners. Fittings take time, and you deserve every minute of that process.

Cost Transparency and Support

Price shouldn’t be a mystery. A prosthetist should give you a clear estimate covering the device, fittings, maintenance, and possible future upgrades.

Some clinics offer payment plans or connect you with NGOs and medical support schemes that help subsidize costs. In India, several government programs assist women with disabilities—your prosthetist should guide you through those options.

Affordable care doesn’t mean lower quality. The best prosthetists find the balance—value without compromising comfort, technology, or dignity.

Post-Fitting Care and Adjustment

The First Few Days After Fitting

Once you receive your prosthesis, the first few days are about learning and adjusting. It may feel unusual at first—your body is adapting to something new. A good prosthetist will guide you patiently through this stage, explaining what’s normal and what’s not.

You might experience mild soreness or tightness as your skin and muscles adapt. But pain, bruising, or redness are warning signs. Contact your prosthetist immediately if these occur. Early corrections prevent long-term discomfort.

Wear your prosthesis for short periods initially, gradually increasing duration as your comfort improves. Remember, your body and mind are both learning new habits. Give them time.

Maintenance and Cleaning

Daily cleaning keeps your prosthesis fresh and your skin healthy. Wipe the socket area gently with a clean, damp cloth after each use, and let it air dry before storing.

Avoid strong chemicals or alcohol-based cleaners—they can damage the material. Use mild soap and water instead. Your prosthetist can recommend products that are safe for your specific device.

If you wear liners or sleeves, wash them regularly. Dry them fully before use to prevent odor or bacterial buildup. A few minutes of daily care can extend the life of your prosthesis by years.

Follow-Up Appointments

Your prosthetist should schedule follow-up visits to check how your limb is adapting. The first adjustment is rarely the last—your body changes slightly as you regain strength and mobility.

These appointments help fine-tune socket fit, joint flexibility, and balance. They’re also a good time to share your experiences—what feels smooth, what feels heavy, or what needs tweaking.

Never skip follow-ups, even if everything feels fine. Small adjustments made early keep you comfortable and prevent future issues.

Handling Repairs and Emergencies

Prosthetics, like any device, can face wear and tear over time. If you notice strange noises, loose parts, or reduced grip strength, don’t try to fix it yourself. Reach out to your prosthetist right away.

A professional clinic should offer maintenance support. They may replace small parts, repair joints, or recalibrate sensors in electronic models. Having an ongoing service relationship ensures quick, safe repairs whenever needed.

For emergencies—like broken straps or electronic glitches—ask your prosthetist for a direct contact or helpline. Knowing help is only a call away gives peace of mind.

Emotional Empowerment After Fitting

Redefining Your Relationship with Your Body

The journey to using a prosthesis is as emotional as it is physical

The journey to using a prosthesis is as emotional as it is physical. It’s normal to feel unsure at first—some women describe it as “learning to trust” their body again.

But with every movement you master, confidence returns. The prosthesis becomes part of you, not something separate. Your balance improves, your comfort grows, and your self-image strengthens.

Allow yourself patience. Celebrate small victories—the first time you carry a cup, write smoothly, or simply feel natural again. These moments are milestones in your healing.

Handling Public Reactions

For many women, stepping back into social spaces after getting a prosthesis can be challenging. People may look, ask questions, or offer unwanted sympathy.

The best way to handle this is through self-assurance. When you’re confident in your device and your story, their curiosity fades. You don’t owe anyone explanations, but sharing on your terms can create understanding.

Remember, your prosthetic is a sign of strength. It shows that you’ve adapted, healed, and reclaimed control. You are not defined by what you lost—you are defined by how you rise.

The Importance of Support Networks

Recovery feels lighter when shared. Connect with other women who use prosthetics. Online communities and support groups can offer guidance, empathy, and encouragement.

Hearing real experiences reminds you that challenges are temporary and growth is constant. Many clinics now organize user meetups where women share practical tips—from skincare routines to emotional balance.

If you ever feel discouraged, reach out to these networks. Support doesn’t make you dependent—it makes you resilient.

Mindfulness and Confidence Building

Mindfulness practices like deep breathing, journaling, or meditation can calm nerves and build emotional strength. They help you reconnect with your body and notice progress over time.

Confidence grows slowly, but surely. Every day that you move, work, or live with your prosthesis, you’re proving to yourself how capable you are. Let that awareness fill you with pride.

You’ve adapted to change—and that’s a rare strength worth celebrating daily.

Real Stories, Real Strength

Neha’s Story – Returning to Her Classroom

Neha, a 27-year-old teacher from Pune, lost her hand in a road accident. She was nervous about returning to her students—afraid of their questions and her own discomfort.

When she met her prosthetist, she expressed one simple wish: “I just want to hold a piece of chalk again.” Her prosthetist listened carefully, customized a lightweight prosthetic hand, and helped her practice daily tasks patiently.

Today, Neha teaches full-time. She says, “My prosthetist didn’t just give me a hand; they gave me confidence.”

Her story reminds us that choosing someone who listens can make all the difference between doubt and determination.

Farah’s Story – Finding Comfort and Privacy

Farah, a homemaker from Lucknow, was hesitant about visiting a prosthetic clinic because she feared discomfort during fittings. Privacy was her biggest concern.

Her first experience at a local center wasn’t pleasant—open rooms, male technicians, and rushed appointments. She almost gave up until she discovered a women-friendly clinic partnered with RoboBionics.

This time, she found a female prosthetist who explained every step and respected her boundaries. The difference, Farah says, “was like night and day.”

Her story shows that when women’s privacy and comfort are prioritized, confidence grows naturally.

Priya’s Story – Balancing Work and Motherhood

Priya, an IT professional and mother of two, needed a prosthetic arm that could keep up with her dual responsibilities. Her prosthetist designed a Grippy Bionic Hand tailored for her daily routine—typing, cooking, and caring for her kids.

She describes the process as collaborative. “My prosthetist treated me like a partner, not a patient,” she says. “We designed my lifestyle together.”

Her experience highlights what every woman deserves: a prosthetist who understands life beyond the clinic.

Making the Final Decision

Listening to Your Intuition

Technical details matter, but so does how you feel. If a clinic feels rushed, uncomfortable, or dismissive, it’s probably not the right one. Trust your instincts.

When you meet a prosthetist who genuinely listens, explains clearly, and treats you with respect, you’ll know. That connection makes every step ahead easier.

A prosthetist’s job is to understand your life—not just your limb. Choose the person who makes you feel heard.

Asking the Right Questions

Before finalizing your choice, ask these:

  • How many women have you fitted before?
  • What privacy measures do you follow during fittings?
  • Do you offer female assistants or staff during appointments?
  • What kind of post-fitting support do you provide?
  • Can I visit for small adjustments without extra fees?

Their answers will tell you everything about their professionalism and care philosophy.

Looking Beyond the Device

A prosthesis is not just a tool—it’s a bridge to independence. But true comfort comes from trust and empathy. The best prosthetist helps you see beyond function and find freedom.

They respect your privacy, your identity, and your pace. They know that every woman’s story is unique—and they shape your prosthetic journey around it.

Why It Matters

Choosing the right prosthetist is about reclaiming control. It’s about walking into a clinic and being treated as a person, not a case. It’s about safety, sensitivity, and shared strength.

For women, especially in India, this decision carries deeper meaning. It’s about being seen, understood, and respected—every step of the way.

At RoboBionics, we design prosthetics that restore ability with dignity. Our Grippy Bionic Hand and Mech series are built for comfort, beauty, and strength—crafted to fit your life, not force you to adjust to them.

If you or someone you know is ready to begin this journey, schedule a free demo at www.robobionics.in/bookdemo. Our team, trained to serve women with sensitivity and respect, will walk with you through every stage—from consultation to confidence.

Because the right prosthetist doesn’t just give you a limb—they help you rediscover yourself.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.