Cashless and EMI for Prosthetics in India: City-Wise Availability

Cashless and EMI for Prosthetics in India: City-Wise Availability

Getting a prosthetic is more than just a medical need. It’s a life-changing moment. But for many people in India, the cost can feel like a wall they can’t climb.

Whether you live in a small town or a big city, finding the right financial support—like cashless insurance or easy EMI plans—can make all the difference.

Today, more prosthetic centers, hospitals, and startups are trying to make payments simple, transparent, and stress-free. Cashless options are growing. EMI plans are helping families avoid one-time burdens. But where exactly are these services available? And how do you find them?

In this blog, we’ll walk you through everything. City by city. Step by step. We’ll talk about how cashless prosthetics work, how EMI plans are structured, what to ask your provider, and how to spot real support versus false promises.

Let’s begin your journey toward care you can afford—without compromising on quality or dignity.

Understanding the Cost of Prosthetics in India

What Makes Prosthetics Expensive?

When people hear that a good-quality prosthetic

When people hear that a good-quality prosthetic can cost over ₹2 lakh, they’re often shocked. But it’s not just a piece of plastic or metal. It’s a medical device built to restore part of your life.

The cost covers design, customization, electronics (if it’s myoelectric), sensors, batteries, testing, technician hours, and fittings. It also includes follow-up care and support.

For example, at RoboBionics, our Grippy™ Bionic Hand starts at ₹2.15 lakh. That’s significantly more affordable than imported options, which go over ₹10 lakh. But it’s still a serious investment for most families.

Paying Out-of-Pocket Is Not Always Possible

Many people in India don’t have health insurance that covers prosthetics. Some don’t even know that partial coverage exists. That leaves families scrambling—selling jewelry, borrowing money, or delaying treatment.

Delays can cause complications. Muscles shrink. Skin hardens. Hope fades. That’s why payment support matters. It makes sure care happens when it’s needed, not just when money is available.

Cashless and EMI: A Ray of Hope

To solve this, two options are growing fast—cashless insurance and EMI (Equated Monthly Installment) plans. These don’t remove the cost, but they break it down in ways that make it manageable.

Cashless means the insurance provider pays the clinic directly, and you pay little or nothing upfront. EMI means you can pay in small monthly amounts—without the stress of a big lump sum.

Together, these options are opening doors for people who once felt locked out.

How Cashless Prosthetic Services Work

What Is a Cashless Claim?

In a cashless claim, your insurance company pays the clinic directly. You don’t have to wait for reimbursement or arrange money in advance.

But it only works if the clinic is tied up with your insurer. That’s called a “network hospital” or “empaneled partner.”

At RoboBionics, we’re working with several insurance partners to offer this in major cities. If you’re covered and the paperwork is right, your prosthetic fitting can be fully or partially cashless.

What You Need to Qualify

Cashless prosthetics require more than just a health card. You need a prescription, a prosthetic recommendation from a certified professional, and a pre-authorization form submitted before treatment.

The insurance team will assess your documents. If approved, they’ll send an authorization letter to the clinic. That’s your green light.

Make sure your policy includes devices or durable medical equipment (DME). Not all plans cover prosthetics. Some require a disability certificate. Always read the fine print—or ask the clinic to guide you.

What’s Covered, What’s Not

Cashless usually covers the cost of the prosthetic, the consultation, and fitting sessions. But it may not include advanced tech, batteries, training, or travel costs.

Some plans have a cap—for example, ₹1 lakh—even if your prosthetic costs more. In such cases, you pay the difference.

Always get a cost estimate and insurance review done before you start. A good clinic will help you through the paperwork.

How EMI Options Help Patients Across India

What Is an EMI Plan?

EMI means breaking your total cost

EMI means breaking your total cost into smaller parts—monthly payments that are easier to handle. It’s like paying for a phone, scooter, or fridge in installments. But here, you’re paying for something that helps you walk, work, or hold your child’s hand again.

Many prosthetic centers now offer EMI plans through banks, NBFCs, or third-party fintech services. Some even have zero-interest options for short durations.

At RoboBionics, we offer EMI plans for most of our devices—including the Grippy™ series. Approval is usually quick if you have basic documents.

Documents You’ll Need

To apply for EMI, you’ll usually need:

  • Aadhaar and PAN card
  • Address proof
  • Bank statement (last 3–6 months)
  • Income proof or salary slip (optional in some cases)

Some providers also allow co-signers—like a family member—if you don’t have regular income.

The process is simple. Many approvals happen in under 48 hours. And once approved, your prosthetic process begins immediately.

Interest, Duration, and Flexibility

EMI plans can range from 3 months to 24 months or more. Shorter durations often come with zero interest. Longer plans may have a small interest rate—usually between 8–14%.

You can choose what works best for you.

Some providers allow early closure with no penalty. Others offer a pause in case of job loss or emergencies. These flexible plans help families get through tough times without giving up care.

City-Wise Guide to Cashless and EMI Prosthetic Services in India

Mumbai: Expanding Options for Urban Patients

Mumbai has one of the most developed networks for prosthetic care in India. Many major hospitals and private prosthetic centers offer both cashless insurance and EMI options.

Large hospital chains like Kokilaben Dhirubhai Ambani Hospital and Hinduja are often tied up with insurance providers that may approve partial prosthetic claims.

RoboBionics partners with select insurance companies and EMI providers in Mumbai. Our patients in suburbs like Thane, Andheri, and Navi Mumbai have accessed both cashless and monthly plans—especially for the Grippy™ Bionic Hand.

The key is to ask for an insurance eligibility check during your first consultation. Most reputable clinics will help you do this.

Delhi NCR: High Demand, Rising Support

Delhi, Noida, Ghaziabad, and Gurgaon form a large hub for prosthetic care. Demand is high, but support is growing quickly.

Several clinics here, including multispecialty hospitals, offer insurance-linked prosthetic support. Some tie-ups also allow you to file cashless claims for fittings and consultations.

EMI options are widely available—especially through banks like HDFC and fintech firms like ZestMoney or Bajaj Finserv. Approval is faster if you’re salaried or have a co-applicant.

At RoboBionics, we’ve seen success with EMI programs in areas like Dwarka, Faridabad, and South Delhi. Home visits are also supported if you live nearby.

Bengaluru: Tech-Driven, EMI-Friendly

Being India’s startup capital, Bengaluru leads the way in offering EMI-friendly prosthetic services. Clinics are tech-savvy, and so are patients.

Most centers here work closely with digital lenders who offer fast approvals—even with minimal documentation.

Cashless services are available too, but coverage depends heavily on your insurance policy. Most private health plans here require a prior authorization and a physical disability certificate for prosthetic approvals.

We’ve helped many users in Whitefield, Jayanagar, and Electronic City access affordable monthly plans for their bionic hands and mechanical devices.

Bengaluru is also where we see rising interest in app-based prosthetic care—digital rehab and remote check-ins after the fitting.

Pune: Growing Access and Awareness

Pune is catching up quickly, especially in areas like Aundh, Kothrud, and Hadapsar. Clinics here are offering more affordable EMI structures as awareness spreads.

Cashless prosthetic services are still limited, but some users with employee insurance (especially from IT companies) have successfully claimed partial coverage.

We offer EMI plans through partners like EarlySalary and Financepeer in Pune, often with zero interest for 3–6 month durations.

Ask your HR if your company’s insurance policy covers prosthetics under medical equipment. It’s often an overlooked benefit.

Hyderabad: EMI Leading the Way

In Hyderabad, EMI support is much stronger than cashless options. This is partly due to limited insurance coverage for prosthetics in this region.

However, local clinics and prosthetic startups now partner with finance companies that offer monthly plans starting as low as ₹3,000/month.

We’ve helped users in Banjara Hills, Madhapur, and Gachibowli with home-based fittings under EMI plans. Cashless, while rare, is slowly gaining traction among government employees and defense families.

If you’re from Hyderabad and looking for financing, check both offline and digital options—like KreditBee, ZestMoney, and even Paytm EMI.

Chennai: Balanced Ecosystem

Chennai has a balanced mix of insurance-friendly clinics and EMI providers. Corporate hospitals like Apollo and Kauvery may cover partial prosthetic claims under cashless insurance.

Prosthetic-specific centers in Anna Nagar and T Nagar also guide patients through financing. EMI options are widely accepted, and some include 0% schemes for shorter durations.

Tamil Nadu’s welfare programs may also support prosthetics for eligible patients through state-run hospitals. Ask about this during your consultation if you qualify for government support.

In Chennai, RoboBionics provides both insurance assistance and EMI tie-ups through flexible plans based on your needs.

Ahmedabad: EMI Awareness on the Rise

Ahmedabad is still developing its cashless insurance ecosystem for prosthetics, but EMI awareness is growing rapidly.

We’ve seen more patients from Satellite, Navrangpura, and Bopal ask about payment plans—even before discussing the device.

That’s a good sign.

We’re currently exploring partnerships with local financial firms to offer pre-approved EMI support in Ahmedabad. Meanwhile, digital EMI lenders continue to serve the region efficiently.

If you’re self-employed or without formal documents, a co-applicant can help unlock easy financing.

Kochi, Jaipur, and Tier 2 Cities

In cities like Kochi, Jaipur, Indore, and Bhubaneswar, EMI plans are becoming a preferred option. These cities have fewer clinics offering cashless prosthetic care, but many are open to monthly payments through local NBFCs.

We are working to expand access in these areas, both through remote support and city-based partner centers.

Tier 2 cities may have fewer walk-in prosthetic providers—but awareness campaigns, digital EMI approvals, and mobile clinics are changing that.

If you’re from one of these cities, ask your local clinic or contact RoboBionics for support. You may be eligible for a visit, video consultation, or a pre-approved EMI plan.

How to Apply for Cashless or EMI Support

Start with a Consultation

The first step is always talking to a prosthetic expert

The first step is always talking to a prosthetic expert. You don’t have to make any financial decision before your needs are assessed.

At RoboBionics, we begin with a free consultation—online or in person. This is where we explain your prosthetic options, estimated cost, and how insurance or EMI can support you.

You’ll also learn if your device qualifies for partial or full coverage under your current insurance policy.

This first meeting clears up confusion and gives you a realistic plan.

Let the Clinic Do the Heavy Lifting

Don’t try to handle all the paperwork yourself. A good prosthetic clinic will help you gather and submit documents for both cashless claims and EMI applications.

Our support team at RoboBionics works with you from day one. We request pre-authorizations from insurance companies, collect your medical certificates, and follow up with finance providers.

You just need to submit your Aadhaar, PAN, and income proof or bank statement. We do the rest.

It’s all about making the process smooth—so you can focus on healing.

Ask the Right Questions

Before you sign anything, ask your provider:

  • What’s the total cost?
  • How much will insurance pay?
  • What will I have to pay out of pocket?
  • How many EMI months can I choose?
  • Is there any interest?
  • What happens if I miss a payment?

Knowing these answers helps you avoid hidden charges or unwanted surprises. Transparency is key.

Avoiding Financial Stress While Seeking Prosthetic Care

Don’t Delay the Decision

Waiting to “save more” can backfire. When your stump is left untreated or unsupported for too long, it changes shape. That makes fitting harder later.

Muscles shrink, joints stiffen, and skin breaks down.

Instead, start your process now—and pay over time. That’s the power of EMI. It lets you get the care you need today, and pay at a pace that suits your life.

It’s not a shortcut. It’s smart planning.

Use EMI Like a Tool, Not a Trap

An EMI plan should feel like a relief—not a burden.

Choose a monthly amount you can comfortably manage. Avoid choosing shorter durations with high EMIs just to finish payments faster. If it makes life harder, it’s not worth it.

Also, keep your EMIs aligned with your income cycle. If you get paid mid-month, set your payment date accordingly.

At RoboBionics, we help you plan this in a way that works for your lifestyle, not just our schedule.

Lean on Your Support System

Don’t hesitate to ask for help. A sibling, parent, or spouse can co-sign for EMI approval. Sometimes, they can even cover a few months of payments when things are tight.

Care is a shared journey. You don’t have to walk it alone.

Also ask your employer about possible insurance benefits or medical allowances. Many HR departments don’t advertise prosthetic coverage—but it may be buried in your policy.

Patient Stories That Show the Power of Easy Payments

Harish from Navi Mumbai: A Comeback Without Cash Upfront

Harish, a 32-year-old electrician

Harish, a 32-year-old electrician, lost his left hand in an accident. He was the only breadwinner in his family and had no savings for a prosthetic.

Through RoboBionics, he chose a Grippy Mech Hand and paid using a 12-month EMI plan with zero interest for the first six months.

His payments started small, and his work resumed within a month.

He now earns steadily again and recently told us, “If I had waited to save the full amount, I’d still be jobless.”

Kavita from Noida: Cashless Support When It Mattered

Kavita is a 45-year-old homemaker who lost part of her hand due to infection. Her husband had a group insurance policy through his company, but they never knew it covered prosthetics.

Our team helped them file a cashless claim under the “durable medical equipment” clause.

The insurer covered ₹90,000 of the ₹1.75 lakh cost. They paid the rest using a six-month EMI plan.

For Kavita, it wasn’t just about money. It was about dignity. “I didn’t want to beg or borrow. I wanted to stand tall in front of my children,” she said.

Anand from Bengaluru: Business Owner, Flexible Plan

Anand runs a tailoring business. He needed a bionic hand but didn’t want to risk cash flow problems by paying upfront.

He chose an 18-month EMI option. The flexible plan allowed him to skip a payment during a slow business month—and add it at the end.

“I’m wearing a bionic hand and paying like it’s a mobile bill,” he laughed.

For him, care was never out of reach—it just needed to be designed around his reality.

The Future of Prosthetic Financing in India

Digital EMI Approvals Will Make Access Even Faster

One of the biggest barriers to care today is waiting

One of the biggest barriers to care today is waiting—waiting for paperwork, waiting for approvals, waiting for funds. But that’s changing.

More digital EMI providers now offer real-time approvals using just your Aadhaar and PAN. Some use mobile KYC, making it possible to get financing approved within minutes.

At RoboBionics, we’re integrating with fintech tools that allow patients to apply for EMI instantly, right from their phone—no printing, scanning, or bank visits.

This technology can especially help people in remote cities or small towns who may not have access to financial agents or branches.

The faster we approve, the faster we care.

Insurance Awareness Is Improving—But Needs a Push

While more policies are now covering prosthetics, the awareness is still low. Many families don’t realize they’re already eligible for partial reimbursement or cashless coverage.

Our goal is to bridge that gap.

We’re working with insurance advisors and hospital partners to educate patients on their rights and options. We’re also simplifying the paperwork process—so that “cashless” really means stress-less.

In the future, we hope prosthetics are treated like any other essential medical need. Covered. Respected. Accessible.

Corporate and CSR Funding Can Play a Role

Beyond personal finance, another powerful tool is CSR (Corporate Social Responsibility) funding.

Many companies in India are required to spend a portion of their profits on health and social causes. Some are now choosing to support prosthetic care for people in need.

At RoboBionics, we’ve worked with CSR teams to sponsor full or partial prosthetics for low-income patients—especially in rural and semi-urban regions.

If you work in a CSR department or know someone who does, this is a cause that brings visible, life-changing results.

You’re not just funding a device. You’re restoring independence.

Our Commitment: Innovation With Affordability

At RoboBionics, our mission has always been simple—build world-class prosthetics that are proudly made in India and priced within reach.

From the Grippy™ Bionic Hand to our Mech Finger and BrawnBand, every product we design has one goal: to restore function and dignity at a price that doesn’t break families.

Offering EMI and supporting cashless insurance is not a business strategy. It’s a promise.

A promise that no one should be denied care because of money.

Final Thoughts: A New Way to Pay, A New Way to Live

Getting a prosthetic is not just about walking, holding, or moving again. It’s about returning to life. And that should never be delayed because of finances.

Whether you live in a bustling city or a small village, you deserve access to quality care—with payment options that work for you.

Cashless or EMI, what matters most is that your healing doesn’t wait.

If you or someone you love is ready to take that step, we’re here to walk it with you.

Book a consultation or EMI evaluation today
https://www.robobionics.in/bookdemo

Care doesn’t have to come with stress. It can come with clarity, support, and most of all—hope.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.