Best Prosthetics Provider and Prosthetic Clinic for Individuals in Prabhadevi, Mumbai – Why Robobionics is #1

Best Prosthetics Provider and Prosthetic Clinic for Individuals in Prabhadevi, Mumbai – Why Robobionics is #1

Finding the right prosthetic provider can change a person’s entire outlook on life. It’s not only about regaining movement — it’s about rediscovering confidence, independence, and purpose. For individuals in a lively, close-knit area like Prabhadevi, the right prosthetic clinic isn’t just a service provider; it becomes a trusted companion on the journey back to comfort and normalcy.

At Robobionics, we believe that technology should empower people, not intimidate them. We build prosthetics that feel natural, look elegant, and move effortlessly. But beyond the engineering, what truly defines us is our empathy — the way we listen, understand, and support every individual who walks through our doors.

In this article, we’ll explore why Robobionics has become the most trusted prosthetic provider and clinic for individuals in this locality and across Mumbai. You’ll discover how our innovation, personal care, and lifelong support make us India’s #1 choice for prosthetic solutions that restore life, not just limbs.

Why Choosing the Right Prosthetic Provider Matters

The Difference Between a Prosthesis and a True Fit

Choosing a prosthetic provider isn’t just about getting a limb

Choosing a prosthetic provider isn’t just about getting a limb — it’s about finding a partner who understands how movement shapes a person’s confidence, comfort, and quality of life.

When the prosthesis is fitted correctly, it becomes part of the body. Every step, every movement feels natural. But when the fit isn’t right, even the smallest action can cause discomfort, frustration, and emotional strain.

That’s why selecting the right clinic is crucial. The right provider doesn’t simply deliver a device; they help rebuild your trust in your own strength.

Every Body Is Unique

No two individuals are alike, and neither are their limbs or lifestyles. A senior who enjoys evening walks has very different needs than a young professional who travels frequently.

A good prosthetic provider recognizes this. They don’t use standard molds or generic fittings. Instead, they study how you live, move, and what matters most to you.

At Robobionics, every prosthesis is crafted with this understanding. Each limb is designed to match your body’s rhythm, ensuring it feels comfortable, balanced, and intuitive from the first day of use.

Beyond Physical Restoration

A prosthetic limb doesn’t just replace what’s missing — it restores what matters most: freedom, dignity, and confidence. Many people worry about how others will perceive them after limb loss. A well-made, well-fitted prosthesis helps them step into life again with assurance and grace.

The right prosthetic provider understands the emotional side of recovery. They listen, they adapt, and they stay with you through every stage of your journey. That combination of skill and empathy makes all the difference.

Long-Term Care Builds Long-Term Success

A great prosthetic clinic doesn’t stop caring after fitting day. The human body changes over time — muscles shift, skin texture evolves, and daily activities can affect comfort.

A provider who offers continuous support, adjustments, and upgrades ensures that your prosthesis remains as comfortable and effective as the day it was first worn.

This is what separates a good experience from a life-changing one — ongoing attention and care that adapts with you.

Why Robobionics Is the #1 Prosthetic Provider in This Locality

Innovation Designed for Comfort

Robobionics brings global prosthetic technology to India — and makes it affordable. Our prosthetic systems, especially the Grippy™ range, are built with the most advanced design methods and responsive engineering.

Each device is made to feel light, flexible, and human-like. The materials used are durable yet comfortable, ensuring all-day wear without irritation or fatigue.

We’re proud to have developed India’s first prosthetic hand with Sense of Touch™ — a technology that allows users to feel pressure, helping them grip and control objects safely and naturally.

Affordable Excellence

While imported prosthetics can cost ₹10 lakh or more, Robobionics offers world-class options between ₹2.15–3 lakh. This makes advanced technology accessible to far more people without sacrificing quality or precision.

By manufacturing over 90% of our components locally, we reduce costs and provide quicker service — all while maintaining the same high standards found in international prosthetics.

For users in this locality who seek both quality and value, that balance makes Robobionics the clear choice.

Made in India, Built for India

Our environment, lifestyle, and climate are unique. Many foreign prosthetics aren’t designed to handle Indian weather — the humidity, the movement, the long days. Robobionics prosthetics are.

Our designs are tested for comfort in heat, durability in daily use, and easy maintenance. We understand what everyday life looks like here, and our prosthetics are built to blend into it seamlessly.

Whether you’re walking to the market, attending meetings, or going for a weekend trip, our devices are made to move with you — naturally and confidently.

Compassion at the Core of Our Work

What truly sets us apart isn’t just our technology — it’s our heart. Every member of the Robobionics team is trained to listen before recommending anything. We spend time understanding what you need, what you fear, and what you hope to achieve.

Our process is guided by empathy as much as engineering. We know that wearing a prosthesis is about more than walking or working again — it’s about rediscovering joy in simple, everyday things.

That’s why we stay involved long after fitting day, ensuring you always feel supported, understood, and cared for.

The Robobionics Experience

Step One: Personalized Consultation

Every journey with Robobionics begins

Every journey with Robobionics begins with a one-on-one consultation. We discuss your lifestyle, your medical background, and what your daily routine looks like. This helps us design a prosthesis that matches not only your limb but your life.

Our consultations are never rushed. We believe in clarity and comfort, making sure you understand each option available. You’re not choosing a product — you’re choosing a path toward confidence.

Step Two: Precision Fitting

We use advanced 3D scanning and digital modeling to create a perfectly customized fit. Every millimeter is measured to ensure balance, comfort, and natural alignment.

This precision allows us to eliminate pressure points and reduce the risk of discomfort or skin irritation. The result is a prosthesis that fits securely, feels stable, and allows for natural movement.

Our fitting process is thorough, but gentle — designed to make you feel at ease from start to finish.

Step Three: Adaptation and Training

After fitting, our team helps you adapt to your new prosthesis. We guide you through exercises that build comfort, control, and strength.

Whether you’re learning to walk, grasp, or lift, we make sure you feel in control. For those using bionic prosthetics, we teach how to use muscle signals effectively so the device responds like a natural extension of your body.

This stage is about more than movement; it’s about rebuilding trust in yourself.

Step Four: Lifelong Support

We don’t see our users as patients — we see them as family. Our team schedules regular follow-ups to ensure the prosthesis continues to fit perfectly over time.

As your body changes, we adjust the socket, liner, or alignment so that comfort remains constant. If repairs or upgrades are needed, we handle them quickly and smoothly.

This lifelong support ensures that your prosthesis evolves with you, not against you.

The Technology That Makes Robobionics Different

Sense of Touch™ – Bringing Feeling Back

Our Sense of Touch™ technology gives users the ability to feel pressure through their prosthetic hand. This innovation allows for more natural control — you can hold a glass gently or grip an object firmly without fear of dropping it.

This feature isn’t just technical; it’s emotional. The ability to “feel” again helps users reconnect with daily activities in a deeply human way.

For many, this technology marks the turning point between using a prosthesis and truly living with one.

Myoelectric Intelligence for Effortless Motion

Our bionic prosthetics are powered by myoelectric sensors that read the body’s natural muscle signals. When you think of moving your hand, the prosthesis responds instantly.

This seamless connection between the brain, muscles, and technology creates a movement that feels intuitive. It reduces strain and makes every action smoother — from buttoning a shirt to holding a phone.

It’s not just about movement; it’s about returning the sense of control that defines independence.

Lightweight, Durable Materials

We understand that comfort and durability go hand in hand. Our prosthetics are built with advanced composite materials that are light enough for all-day wear yet strong enough for active use.

The soft interior lining and breathable design prevent friction and heat build-up, even during extended wear. This makes our prosthetics ideal for the Indian climate and for people who are always on the move.

Locally Manufactured, Globally Certified

All Robobionics prosthetics meet strict quality standards and international certifications. Our manufacturing process combines advanced robotics with expert craftsmanship to create consistent, reliable results.

Because we produce locally, we can also customize faster, offer better service, and ensure users always have access to spare parts and maintenance — something most imported brands cannot promise.

How Individuals in This Locality Benefit from Robobionics

Personalized Solutions for Every Lifestyle

Every person who visits our clinic has their own rhythm, preferences, and goals. Some are active professionals who spend long hours at work. Others are seniors who enjoy peaceful walks, reading, or gardening. There are also young adults eager to return to sports or creative hobbies.

At Robobionics, we don’t believe in “standard” prosthetics. We believe in designing limbs that move with your life, not against it. Our fittings are carefully customized to your physical condition, your activity level, and even your emotional comfort.

This approach ensures that when you walk out of our clinic, you don’t just have a prosthetic — you have something that feels truly yours.

Designed for Natural Motion

A prosthesis should never feel stiff or mechanical. It should feel like an extension of the body — flowing naturally with every step, grip, or turn.

That’s why every Robobionics prosthesis is engineered to mimic the body’s natural movement. We study how the limb bends, how muscles respond, and how the user prefers to move before creating a design that matches their pattern.

The result is a limb that doesn’t just function — it moves in harmony with your body. This makes walking, balancing, or performing daily activities feel effortless again.

Comfortable for All-Day Wear

For many prosthetic users, comfort is the biggest concern. A prosthesis might look perfect but still feel heavy or tight after hours of use.

Our designs eliminate that issue through lightweight materials, breathable sockets, and soft liners. Each prosthesis is tested for long wear, ensuring there’s no pinching, slipping, or sweating even in warm weather.

We want our users to forget they’re wearing a prosthesis — not because it’s invisible, but because it feels that natural.

Local Support You Can Rely On

One of the reasons users in this area prefer Robobionics is the convenience of local support. Instead of waiting for international suppliers or remote servicing, our experts are right here — ready to help.

Need a quick adjustment? A new socket fit? Or just reassurance about comfort? We’re always a short call or visit away. This responsiveness gives users peace of mind, knowing they’re never alone in their journey.

Our goal is to make advanced prosthetic care feel as accessible and personal as possible — just like visiting a trusted family doctor who always has time for you.

The Emotional Transformation Behind Every Fit

Restoring Confidence, Step by Step

When someone begins using a prosthetic limb, the first few days often bring mixed feelings. There’s hope, excitement, and sometimes a little uncertainty. But as they begin to move, something powerful happens — confidence slowly returns.

We’ve seen users smile after taking their first pain-free step or gripping a cup without fear. These small victories build into something much bigger — a renewed sense of independence.

At Robobionics, we celebrate every milestone with our users because we understand how deeply personal each one is.

Overcoming Fear and Self-Doubt

For many people, the hardest part of limb loss isn’t physical — it’s emotional. Some worry about how others will react. Others feel hesitant to go out or meet people. These feelings are completely natural.

Our approach focuses on rebuilding not just physical ability, but emotional resilience. We encourage open conversations, share success stories, and remind every user that they are capable of doing more than they imagine.

With each positive experience — walking confidently, meeting friends, or traveling again — the fear fades and self-assurance grows stronger.

Finding Joy in Everyday Moments

Confidence doesn’t just come from big achievements; it’s often found in small, quiet moments. Cooking, holding a child’s hand, tying shoelaces, or writing again — these are the everyday actions that make life feel complete.

When our users tell us that they can finally do these things without effort, we know we’ve achieved something meaningful. Because true progress isn’t measured in technology alone — it’s measured in smiles and moments of freedom.

Our prosthetics are built to make life easier, lighter, and more enjoyable. That’s why people in this locality trust us — because they see how our work brings back happiness in the simplest, most human ways.

How Robobionics Redefines Lifestyle for Prosthetic Users

Seamless Integration into Daily Life

Prosthetics should fit into your routine without slowing you down

Prosthetics should fit into your routine without slowing you down. Whether it’s a walk in the park, an office meeting, or a trip out of town, Robobionics prosthetics are designed to make life simpler and more enjoyable.

We focus on three key qualities — comfort, stability, and control. This ensures that users can wear their prosthesis all day without fatigue, adjust easily to different movements, and handle daily activities confidently.

It’s not just about walking again; it’s about walking freely — without worrying about discomfort or imbalance.

Confidence in Professional and Social Settings

In this locality, many people lead active, social, and professional lives. For them, confidence in appearance and performance is essential.

Our prosthetics are sleek, minimal, and designed to blend seamlessly with any style. Whether it’s a corporate meeting, a family gathering, or a social event, our users feel comfortable and assured.

We also understand that confidence comes from reliability. That’s why our designs are durable and low-maintenance, allowing users to focus on life — not on constant adjustments.

Support for Seniors and First-Time Users

For seniors or first-time users, adapting to a prosthesis can feel overwhelming. That’s why we make the process gentle, guided, and reassuring.

Our specialists teach safe movement techniques, provide follow-up training, and check in regularly to ensure comfort. We also work closely with families, showing them how to provide simple, supportive care at home.

Over time, what once felt uncertain becomes second nature — and that transformation is always beautiful to witness.

Encouraging Independence and Movement

Our philosophy is simple: prosthetics should empower, not restrict. We encourage every user to stay active — to move, travel, and live fully.

We’ve helped people return to work, sports, and hobbies they once thought were impossible. By combining advanced engineering with a personalized approach, we help every individual reclaim the rhythm of their life.

Why Robobionics Is Trusted Nationwide

Proven Expertise with a Human Heart

Robobionics is recognized across India for its unique blend of technology and empathy. We’ve transformed thousands of lives through precise fittings, patient-centered care, and continuous innovation.

Our team of prosthetists, biomedical engineers, and therapists work together to create devices that are not just functional but life-enhancing. Each person’s journey is handled with care and respect.

This combination of scientific precision and human warmth is what truly makes Robobionics stand apart.

Recognized by Leaders and Institutions

As a DPIIT-recognized startup under the Startup India initiative, Robobionics has been celebrated for bringing high-quality, affordable prosthetics to the Indian market.

We’ve been finalists at the prestigious Extreme Tech Challenge and have built partnerships with top prosthetic and rehabilitation centers nationwide. These honors reflect our commitment to excellence, but our greatest recognition still comes from the smiles of our users.

Made in India, Loved Everywhere

Every Robobionics product is proudly designed and built in India. This allows us to combine global quality standards with local craftsmanship.

By keeping manufacturing close to home, we can maintain affordability, provide faster service, and customize more efficiently for the needs of Indian users.

People trust us because our prosthetics are made by experts who understand their lifestyle, environment, and aspirations.

Affordable Without Compromise

We believe that advanced prosthetic care should be accessible to everyone, not just the privileged few. That’s why we’ve built our entire model around affordability without cutting corners on technology or comfort.

When you choose Robobionics, you’re choosing a product that’s built to last, designed with care, and supported by a team that values you as a person — not just a patient.

Success Stories That Define Robobionics

Real Stories, Real Change

Behind every prosthetic we build is a story

Behind every prosthetic we build is a story — a story of courage, hope, and rediscovery. Each individual who walks into our clinic arrives with a dream: to move freely again, to work, to hold, to live without fear. Our role is to turn that dream into reality.

In this locality, we’ve helped individuals from all walks of life — from artists and teachers to business professionals and grandparents. One of our users, a young architect, came to us after struggling with an imported prosthesis that felt heavy and unnatural. Within a few weeks of using his new Robobionics hand, he returned to designing confidently. His feedback was simple but powerful: “It feels like my hand again.”

That sentence defines what we aim for — not perfection on paper, but comfort and confidence in real life.

Rediscovering Daily Freedom

Many people think prosthetics are about walking again, but they’re really about living again. We’ve seen users rediscover joy in simple things — holding a cup of tea, opening a door, playing with their grandchildren.

One senior user told us, “I thought I would never be able to do things on my own again. But now, I make my own breakfast every morning.” Moments like these are worth more than any technological award.

These transformations don’t happen by accident; they come from listening, customizing, and caring — something we believe is at the heart of true prosthetic care.

From Hesitation to Happiness

Many first-time visitors arrive uncertain, unsure if a prosthetic can really feel natural. But after their fitting and training, that uncertainty disappears. The moment they move without effort or pain, you can see it — a spark of joy, a shift in posture, a smile of relief.

That’s when we know we’ve done more than build a prosthesis. We’ve rebuilt confidence.

Every individual leaves our clinic not just equipped with a prosthetic but with a renewed sense of control over their life.

Our Approach to Long-Term Care

Always There, Always Ready

At Robobionics, our relationship with users doesn’t end after fitting day. We stay in touch, scheduling regular follow-ups and offering ongoing adjustments as the body changes or needs evolve.

We understand that long-term comfort comes from small, consistent improvements. Whether it’s tightening a socket, replacing a liner, or adjusting alignment, we ensure every user continues to enjoy effortless comfort and movement.

Having a responsive, supportive care team close by gives users peace of mind. They know that if something doesn’t feel right, we’re just a call away — ready to help quickly and effectively.

Guidance for Everyday Maintenance

We teach every user how to care for their prosthesis with ease. From cleaning routines to handling minor wear, we ensure users feel confident maintaining their device independently.

This guidance not only extends the life of the prosthesis but also empowers individuals to take ownership of their mobility. For seniors especially, this sense of control is deeply reassuring.

Our team also provides written and video guides for families and caregivers, helping them support their loved ones at home.

Adapting to Change Over Time

The body evolves — sometimes through natural weight changes, sometimes through new levels of activity. That’s why we encourage regular check-ups to ensure the fit remains perfect.

When needed, we offer timely refits or upgrades so that the prosthesis keeps up with the user’s body and lifestyle. Our aim is to make every transition smooth and stress-free.

This commitment to long-term adaptability is why so many people trust us for years, not months.

Emotional Support as Part of Care

We recognize that physical healing and emotional recovery go hand in hand. Our clinicians are trained to support users through every stage — from the initial anxiety of wearing a prosthesis to the pride of mastering it.

We also connect users with peer communities, helping them share stories and experiences with others who understand. This emotional connection is often just as healing as the physical one.

At Robobionics, you’re never alone — we walk beside you, every step of the way.

How Robobionics Continues to Lead India’s Prosthetics Revolution

Combining Engineering with Empathy

The strength of Robobionics lies in our unique balance of precision technology and human connection. We design prosthetics with the same care that an artist gives to their work — ensuring every curve, every fit, every touchpoint serves the person wearing it.

Our engineers collaborate closely with prosthetists, physiotherapists, and users to create solutions that truly fit real life. Each device is tested not only in labs but in living, breathing situations — because true comfort can only be measured by the person wearing it.

This collaboration between science and empathy drives everything we do.

Innovation That Stays Accessible

Our promise is simple — innovation should never be out of reach. We continue to develop advanced prosthetic technologies that rival global brands but remain affordable to Indian users.

From myoelectric control to tactile feedback, we’re making high-performance prosthetics accessible without the high international price tag.

This has allowed countless people, who might have otherwise settled for less, to experience the quality and precision they deserve.

Recognized for Excellence, Trusted for Care

Over the years, Robobionics has earned recognition across the country for both our technical innovation and our commitment to accessibility.

We’re proud to be a DPIIT-recognized startup under the Startup India initiative and to have been finalists at the prestigious Extreme Tech Challenge. But what we value most isn’t the awards — it’s the trust of the people who wear our prosthetics every single day.

Every handshake, every walk, every smile — that’s the recognition we work for.

Building India’s Future in Prosthetic Care

We’re not just a company; we’re a movement toward affordable, world-class prosthetics made in India. By producing 90% of our components locally, we’ve created a sustainable ecosystem that supports both innovation and community.

Our goal is to expand access to quality prosthetic care across every part of the country, ensuring that no one is left behind because of cost or location.

We’re building a future where every individual, no matter where they live, can move with comfort, confidence, and pride.

Why Robobionics Remains #1 in This Locality and Beyond

Trusted by Families, Doctors, and Experts

Robobionics has become a name that families recommend

Robobionics has become a name that families recommend and doctors trust. We’ve earned that trust by being consistent — consistent in quality, service, and compassion.

Healthcare professionals refer their patients to us because they know we’ll deliver a solution that feels right — both physically and emotionally. Families choose us because they’ve seen the difference our care makes.

Our growing community of satisfied users is the strongest proof of our promise: comfort, confidence, and care in every limb we make.

A Seamless Experience from Start to Finish

From consultation to fitting to aftercare, our process is smooth, transparent, and reassuring. We handle everything with the precision of a medical expert and the warmth of a friend.

This seamless experience reduces anxiety and helps users focus on what truly matters — getting back to the life they love.

Every detail, from appointment scheduling to personalized training, is designed to make the journey simple and supportive.

The Perfect Blend of Science and Soul

Our success doesn’t come from technology alone. It comes from understanding people — their hopes, their habits, their need for independence.

We take the time to connect on a human level, to ensure that every prosthesis we create supports not just movement but the spirit behind it.

That’s why our users say Robobionics doesn’t just build prosthetics — we build trust.

A Commitment That Lasts a Lifetime

When someone chooses Robobionics, they’re choosing a lifelong partner. We stay connected, we listen, we adapt, and we evolve alongside every user’s journey.

Our commitment doesn’t fade; it deepens with every milestone reached. That’s what keeps us India’s most loved and trusted prosthetic brand.

Taking the First Step with Robobionics

Every journey toward independence begins with a single step — and that step starts with choosing the right care. Robobionics is here to walk that path with you.

Whether you’re exploring your first prosthesis or seeking a better fit, we’ll help you find the perfect solution tailored to your comfort, lifestyle, and goals.

Our team is ready to listen, guide, and support you every step of the way.

To schedule a consultation or book a demo, visit www.robobionics.in/bookdemo.

Let’s take that next step together — toward movement, confidence, and a life full of possibility.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.