Best Prosthetics Provider and Prosthetic Clinic for Individuals in Malabar Hill, Mumbai – Why Robobionics is #1

Best Prosthetics Provider and Prosthetic Clinic for Individuals in Malabar Hill, Mumbai – Why Robobionics is #1

Finding the right prosthetics provider is one of the most important steps in rebuilding comfort, movement, and confidence after limb loss. For people living in Malabar Hill, Mumbai — a neighborhood known for its calm surroundings and quality healthcare options — choosing a prosthetic clinic is about more than just getting a device. It’s about finding a team that truly understands your lifestyle, your needs, and your dreams of independence.

Robobionics has become a trusted name across India for one simple reason: we care as much about people as we do about technology. We combine advanced engineering with empathy, ensuring every user gets not just a prosthetic limb, but a personalized solution that feels natural, responsive, and empowering.

In this article, we’ll explore why Robobionics is regarded as the best prosthetics provider for individuals in Malabar Hill and how our approach goes beyond manufacturing to create lasting comfort, confidence, and connection. You’ll also learn what to look for in a great prosthetic clinic, how fitting works, and why thousands of people across India have chosen Robobionics as their lifelong mobility partner.

Why Choosing the Right Prosthetic Provider Matters

The Difference Between a Device and a Life-Changing Fit

A prosthetic limb is not just a piece of equipment

A prosthetic limb is not just a piece of equipment — it becomes part of a person’s body and daily routine. The way it fits, feels, and functions can influence everything from confidence to comfort. Choosing the right provider means trusting a team that listens carefully, understands individual needs, and designs with precision.

In a city like Mumbai, where life moves quickly, a poorly fitted prosthesis can cause not only physical discomfort but emotional frustration. The right provider ensures that users can walk freely, work efficiently, and live joyfully without constant adjustments or pain.

A Personalized Journey for Every Individual

Every residual limb is unique. So are a person’s activities, goals, and lifestyle. Seniors, working professionals, and young adults all need different types of prosthetics. A good clinic recognizes these differences and tailors each solution accordingly.

Robobionics focuses on creating personalized experiences rather than one-size-fits-all products. Our approach blends advanced design, local craftsmanship, and compassionate guidance — ensuring each user receives a prosthetic that matches their pace and purpose.

Building Confidence Beyond the Clinic

The right prosthetic provider doesn’t just focus on the fit — they focus on the person wearing it. Many individuals experience self-doubt or hesitation after limb loss. The right care team helps rebuild confidence by offering emotional support, skill training, and follow-ups that ensure continuous comfort.

At Robobionics, we believe true prosthetic care goes beyond technology. It’s about helping people rediscover ease in movement and pride in themselves again.

Why Robobionics is the Best Prosthetics Provider in Malabar Hill, Mumbai

India’s Leader in Advanced Yet Affordable Prosthetics

Robobionics stands out because we’ve made world-class bionic and mechanical prosthetics affordable for Indian users. While imported devices often cost ₹10 lakh or more, our prosthetics — proudly made in India — range between ₹2.15–3 lakh.

This balance of innovation and accessibility makes us a preferred choice for patients in Malabar Hill who expect both quality and value. Our goal has always been simple: to bring the best technology within everyone’s reach, without compromise.

Precision Meets Compassion

Every prosthetic at Robobionics is built with care. We use advanced sensors, lightweight materials, and human-centered design to create devices that feel intuitive and natural.

But what truly sets us apart is compassion. Our team listens before we act. We understand that behind every fitting is a person with dreams, routines, and emotions. This mix of expertise and empathy defines every interaction, from the first consultation to long-term support.

Designed for Daily Comfort and Natural Movement

Our Grippy™ series of prosthetics — including the Grippy Bionic Hand, Grippy Mech Hand, and Grippy Mech Finger — are designed to restore natural motion with precision. Using myoelectric technology, they respond to the user’s muscle signals, allowing smooth and effortless control.

For seniors, this means being able to hold a teacup, button a shirt, or write again with ease. For professionals, it means confidence in every handshake or task. Comfort is never an afterthought at Robobionics — it’s the foundation of everything we build.

Local Expertise, Global Standards

Robobionics is proud to be a Made-in-India company. Over 90% of our prosthetic components are locally manufactured, supporting Indian innovation while maintaining global quality standards.

This local presence ensures faster service, easier repairs, and better customization — something international brands often can’t provide. For residents of Malabar Hill, that means expert care close to home and long-lasting peace of mind.

The Robobionics Experience for Malabar Hill Residents

Step One: Personalized Consultation

Every journey with Robobionics begins with a conversation. Our specialists take time to understand each person’s goals, health history, and lifestyle. We discuss what activities matter most — walking in the park, working comfortably, or regaining grip strength — and then design the perfect solution.

This consultation is not rushed. We ensure every concern is addressed so that when the fitting process begins, users feel fully confident and informed.

Step Two: Precision Fitting and Testing

Next comes the fitting — a detailed process that ensures the prosthesis feels just right. We use advanced 3D scanning and digital modeling to capture exact measurements of the residual limb.

Each socket and attachment is then custom-made to avoid pressure points and improve stability. Before finalizing the fit, we test comfort and alignment extensively, making small adjustments until the prosthesis feels completely natural.

Step Three: Training and Support

Adapting to a prosthetic device requires guidance. Our clinicians teach users how to wear, move, and care for their prosthesis safely. Seniors receive personalized exercises to build strength and control, while younger users learn advanced functions such as grip adjustment and fine motor control.

We also provide emotional support during this stage, helping individuals adjust mentally and physically. Our goal is to ensure users feel independent, confident, and secure from day one.

Step Four: Continuous Follow-Up and Refit Services

The Robobionics relationship doesn’t end after fitting. Our team schedules regular check-ups to monitor fit, comfort, and performance. If a user experiences any change in body shape, activity, or skin condition, we offer timely refits and socket updates.

This commitment to ongoing care is why users across Mumbai trust Robobionics as a lifelong partner — not just a prosthetic manufacturer.

The Technology Behind Robobionics Prosthetics

Sense of Touch™ – A Game-Changing Innovation

One of Robobionics’ proudest achievements is our patent-pending Sense of Touch™ technology. This system gives users tactile feedback — meaning they can “feel” what they hold.

This innovation helps prevent over-gripping or dropping objects, offering precision and confidence in every movement. For seniors or first-time users, it adds safety and comfort by making prosthetic control more intuitive.

Myoelectric Intelligence for Effortless Control

Robobionics prosthetics respond to natural muscle signals. Users simply think about moving their hand or arm, and the prosthesis follows. This direct connection between body and device makes movement fluid and life-like.

For working individuals or students in Malabar Hill, this technology helps them perform daily tasks — typing, lifting, writing — without needing constant adjustment or force. It feels like an extension of the body, not a separate machine.

Lightweight Materials for Everyday Ease

We understand that comfort is key. Each Robobionics prosthesis is crafted with lightweight yet durable materials that allow long hours of wear without fatigue.

The smooth, ergonomic design minimizes skin irritation and pressure. This makes our prosthetics ideal for seniors who value comfort as much as performance.

Locally Crafted, Globally Certified

Robobionics combines Indian engineering with world-class testing. Every prosthetic passes through strict quality checks to ensure reliability and safety.

Our ISO-certified processes guarantee that users in Mumbai receive prosthetics built to international medical standards — right here in India.

Why Malabar Hill Residents Choose Robobionics

A Reputation for Precision and Care

Malabar Hill is known for its refined lifestyle, excellent healthcare, and appreciation for quality. People here expect reliability, personal attention, and long-term value from any medical service they choose. Robobionics matches that expectation perfectly.

Our prosthetic solutions are not mass-produced; they are carefully crafted for each user’s exact needs. Every fitting is guided by both medical accuracy and emotional understanding. Residents of Malabar Hill appreciate that blend of science and empathy — because it reflects the same standard of excellence they’re used to in other areas of life.

We’ve built our reputation not through advertising but through word-of-mouth. Patients who experience our precision and comfort often recommend us to their friends and families. That trust, built slowly and sincerely, is what makes Robobionics the first name that comes to mind when people here think of prosthetic care.

Easy Accessibility from Malabar Hill

Another reason Robobionics stands out is convenience. Our partner clinics and support centers across Mumbai make it easy for residents of Malabar Hill to access consultations, fittings, and follow-ups without long travel.

We understand that seniors or individuals recovering from surgery prefer minimal commuting. That’s why our home demo and booking services allow people to connect with us directly online. They can schedule an appointment, learn about product options, or even book a free demonstration through our website without leaving home.

This personal, flexible approach is what makes our care system work so smoothly for Malabar Hill’s community.

Seamless Aftercare and Support

For most prosthetic users, the first few months after fitting are critical. Small changes in the limb or activity level can affect how the prosthesis feels. Robobionics takes this phase very seriously.

We maintain continuous communication with every user, checking in regularly and inviting them for follow-up sessions. Our aftercare team is always available to handle adjustments, repairs, and refits quickly. This assurance gives seniors and families peace of mind — knowing that professional help is never far away.

We believe the relationship doesn’t end at the point of delivery; it only begins there.

The Emotional Impact of a Perfect Fit

Restoring Confidence in Movement

When a prosthetic fits perfectly, something beautiful happens

When a prosthetic fits perfectly, something beautiful happens — confidence returns. Each step feels natural, every action feels easy, and the fear of imbalance fades away.

Many of our users in Malabar Hill have shared how they began walking outdoors again, joining family events, or even returning to their favorite hobbies after their fitting. That moment when someone realizes, “I can do this again,” is what defines success for us.

A great prosthetic doesn’t just restore function. It restores dignity, independence, and joy — qualities that make every day worth living fully.

Overcoming Emotional Barriers

Limb loss brings more than physical change. It can also affect self-image and social comfort. Some seniors or professionals initially feel hesitant to meet people or attend events because they worry about standing out.

At Robobionics, we help our users overcome that emotional barrier by designing prosthetics that are discreet, elegant, and natural-looking. Our devices are built to blend seamlessly with the body, so users can focus on their lives rather than their limbs.

We also offer counseling support during and after the fitting process. It’s about helping individuals feel proud of their journey — not limited by it.

Rediscovering Freedom in Daily Life

Freedom means different things to different people. For some, it’s being able to walk around their neighborhood. For others, it’s cooking again, holding a grandchild, or driving.

A well-fitted prosthesis from Robobionics gives that freedom back. It allows people to take control of their day without fear of fatigue, imbalance, or discomfort.

Every limb we create is meant to make movement effortless and natural — so our users can focus on what truly matters: living fully and joyfully.

The Power of Emotional Support

Behind every prosthesis is a team of specialists who care deeply. Our clinicians, engineers, and therapists work together to ensure each person feels heard, respected, and supported.

We celebrate every small victory with our users — from their first confident walk to their first handshake after fitting. This emotional support builds trust and strength that go far beyond the technical side of prosthetic care.

Robobionics isn’t just a provider; we are partners in progress, walking beside our users every step of the way.

The Lifestyle Advantage of Choosing Robobionics

Comfort That Lasts All Day

Comfort is not a luxury; it’s a necessity. For prosthetic users, long wear times can cause skin irritation or fatigue if the device isn’t fitted properly. Our focus on ergonomic design ensures users can wear their prosthesis for hours without discomfort.

We use breathable materials, smooth sockets, and flexible liners that move with the body. Whether it’s a morning walk, a day at work, or an evening out, our prosthetics adapt to the user — not the other way around.

Confidence in Professional and Social Life

For professionals and active individuals in Malabar Hill, confidence in appearance and performance matters. Robobionics prosthetics are sleek, modern, and functional — blending technology with design in a way that inspires confidence.

We’ve worked with business executives, athletes, and artists who value subtlety and reliability. Their prosthetics don’t just function well; they look and feel like part of their lifestyle.

This combination of aesthetics and performance allows our users to face the world with calm assurance and grace.

Advanced Customization for Individual Needs

No two people live the same way — so why should their prosthetics be identical? At Robobionics, customization is a core part of our process.

From grip strength and socket shape to skin tone and finish, we tailor every detail. Whether someone prefers a bionic hand with myoelectric control or a simpler mechanical design, we make sure it fits their comfort and confidence perfectly.

For residents of Malabar Hill who value personal expression, this level of customization creates a sense of ownership and pride in their prosthesis.

Designed for Indian Conditions

Mumbai’s weather is warm and humid for most of the year, and not all imported prosthetics are built for such conditions. Robobionics understands this deeply — our designs are optimized for Indian climates.

We use materials that resist sweat, corrosion, and odor, ensuring durability even in tropical environments. This makes our prosthetics reliable for everyday use, whether indoors or outdoors.

Malabar Hill residents can go about their daily activities — walks along the Marine Drive promenade, temple visits, or community gatherings — without worry about maintenance or discomfort.

The Robobionics Promise

Quality You Can Trust

Every Robobionics prosthesis is a product of advanced research, skilled craftsmanship, and rigorous testing. We’re proud to meet global standards while maintaining the warmth of local service.

Our team includes biomedical engineers, prosthetists, and therapists who collaborate on every fitting. The result is precision that users can feel — comfort that lasts not just weeks, but years.

Lifelong Partnership

We don’t believe in one-time fittings. Our users become part of the Robobionics family, and we stay with them as their needs evolve.

As the body changes with age or activity, we offer timely refits and upgrades to ensure continuous comfort. This lifelong care is what turns first-time users into long-term partners.

Empowering Every Generation

Our mission goes beyond creating devices. We aim to empower people of all ages to live freely and fearlessly. From young adults rebuilding their careers to seniors regaining daily independence, our prosthetics are designed to adapt to every stage of life.

Each success story strengthens our commitment to innovation and compassion — two values that define Robobionics.

Success Stories That Define Robobionics

Real People, Real Transformations

The true measure of a prosthetics provider lies not in its technology

The true measure of a prosthetics provider lies not in its technology but in the lives it changes. At Robobionics, every success story is deeply personal. Each one begins with a moment of hesitation, a desire to move freely again, and ends with newfound confidence and joy.

In Malabar Hill, many of our users have come to us after struggling with imported prosthetics that didn’t quite fit their needs or lifestyles. They found that Robobionics offered something different — local care, fast adjustments, and devices built for comfort in Indian conditions.

One of our users, a retired teacher from Walkeshwar, shared how she regained her ability to write and paint after years of avoiding it. Her Grippy Bionic Hand allowed her to hold brushes gently, feel texture through our Sense of Touch™ technology, and once again express herself through art. Her words still resonate: “It didn’t just give me my hand back — it gave me my identity.”

Stories of Strength and Renewal

Another inspiring story comes from a businessman who lost part of his arm in an accident. Living in Malabar Hill, he had tried several international prosthetics but found them heavy and difficult to maintain. When he switched to Robobionics, he experienced a life-changing difference.

He said, “The team treated me like family. They didn’t just fit my limb — they made sure it fit my life.” Within weeks, he returned to work with full functionality, shaking hands with clients confidently for the first time in years.

Each of these experiences reflects what we stand for — giving people not just mobility but dignity, and helping them live life on their own terms again.

Empowering Seniors to Stay Active

For seniors, prosthetics often mean independence. Many older residents of Malabar Hill have reached out to us after feeling restricted by limited mobility. Once fitted with a comfortable, lightweight Robobionics prosthesis, they rediscovered daily joys — from cooking family meals to taking morning walks along the Hanging Gardens.

We focus on more than just fitting the limb. We provide reassurance, teach balance and movement techniques, and help every senior rebuild trust in their body. Watching them regain their rhythm of life is one of our most rewarding experiences.

The Robobionics Clinic Experience

A Warm, Welcoming Environment

Walking into a prosthetic clinic for the first time can feel overwhelming. At Robobionics, we’ve designed our clinics to feel the opposite — calm, welcoming, and patient-centered. Every person who visits us is greeted by a compassionate team that listens before recommending anything.

Our clinics are equipped with comfortable fitting rooms, private consultation spaces, and modern tools like 3D scanners and motion analysis systems. This technology ensures precision, but the real comfort comes from knowing you’re being heard and understood.

Residents of Malabar Hill often appreciate our thoughtful approach. We schedule consultations by appointment to avoid long waiting times, respecting both comfort and privacy.

Professional Expertise, Human Touch

Our team of prosthetists and biomedical engineers are among the best in India, trained in both technical precision and patient care. But what makes them special is their empathy. They understand the fears, frustrations, and hopes that come with limb loss.

They take time to explain every step — from casting and measurement to final fitting. Every adjustment is done carefully, ensuring that the user feels completely at ease before taking the prosthesis home.

Personalized Assessment for Every Lifestyle

During assessment, our experts look at more than just the physical limb. We evaluate how the person moves, what activities they enjoy, and what their goals are. For example, someone who enjoys playing golf or gardening will need different flexibility compared to someone who wants stability for walking or driving.

This holistic evaluation helps us design prosthetics that blend seamlessly with each individual’s daily routine. Every detail matters — the socket shape, grip strength, weight, and even how the limb looks under clothing.

Follow-Up Care That Never Ends

After fitting, we maintain a close connection with our users. We schedule regular follow-ups to make sure the prosthesis continues to feel perfect as the body changes. Our clinics also provide quick refit and maintenance services, ensuring that any issue — no matter how small — is resolved immediately.

We believe aftercare should be proactive, not reactive. That’s why our users always have direct access to their care team whenever they need guidance, reassurance, or technical support.

What Makes Robobionics Stand Apart

Made in India, Made for India

Robobionics proudly stands as one of the few Indian prosthetics manufacturers that rivals global brands in both quality and innovation. Our decision to design and manufacture locally allows us to deliver advanced prosthetics without the enormous costs of imported models.

This also means we can adapt our designs for the Indian climate, culture, and lifestyle — making them more durable, comfortable, and user-friendly for everyone from working professionals to elderly citizens.

For Malabar Hill residents, this translates into world-class care right here in Mumbai, without the hassle of dealing with foreign suppliers or long repair delays.

Bridging Innovation and Affordability

Our mission has always been clear — to make high-quality prosthetics accessible to every Indian. By keeping 90% of our manufacturing local, we reduce costs while maintaining precision.

Our bionic prosthetics, which often cost a fraction of imported devices, use advanced myoelectric sensors that interpret natural muscle signals for smooth, lifelike motion. This level of innovation was once out of reach for most people, but Robobionics has made it available — and affordable.

We’ve shown that excellence doesn’t need to come with an impossible price tag.

Sense of Touch™: The Future of Prosthetic Experience

Our patent-pending Sense of Touch™ technology is revolutionizing the prosthetics industry. It allows users to feel real sensations — like the pressure of holding a cup or the resistance of gripping a handle.

This makes everyday tasks not just easier but more intuitive. For users in Malabar Hill who live active lives, this means they can cook, write, or perform precise tasks without hesitation. It’s as close as technology has come to restoring the natural feel of a hand.

A Commitment Recognized Across India

Robobionics is a DPIIT-recognized startup under the Startup India initiative, a finalist at the Extreme Tech Challenge, and a partner to many rehabilitation centers nationwide.

These recognitions reflect our innovation and impact, but what truly drives us is the gratitude of our users. Our success is built not on awards but on trust — the trust of people who walk, work, and live comfortably again because of what we do.

Why Robobionics is #1 in Malabar Hill and Beyond

The Power of Local Presence with National Reach

Our strong presence in Mumbai, combined with our national service network

Our strong presence in Mumbai, combined with our national service network, ensures that every user receives consistent support. For Malabar Hill residents, this means easy access to consultations, fittings, and follow-ups — all delivered with the reliability of a leading Indian brand.

We combine the personal care of a neighborhood clinic with the expertise of a world-class medical manufacturer. This perfect balance is what keeps our users coming back year after year.

A Team That Cares Deeply

Behind every prosthesis we make is a team of people driven by purpose. From engineers to therapists, everyone at Robobionics shares one mission — to restore dignity and joy to every user.

Our clinic staff in Mumbai are known for their warmth, professionalism, and patience. They make sure every visitor feels cared for, not rushed. We take pride in creating an environment where technology meets humanity seamlessly.

Stories That Speak Louder Than Words

Every smile, every confident handshake, every story of someone walking again after years of struggle — that’s what keeps Robobionics at the forefront.

For us, being #1 in Malabar Hill is not just about being the best prosthetics provider. It’s about being a dependable partner in every user’s journey toward healing and independence.

A Vision for the Future

We’re not stopping here. Robobionics continues to invest in research, new materials, and smart prosthetic technologies that respond even more naturally to human movement.

Our dream is to see every Indian, regardless of background or income, have access to prosthetics that enhance life in every possible way.

Taking the Next Step with Robobionics

For residents of Malabar Hill and across Mumbai, Robobionics offers more than prosthetic limbs — we offer freedom, confidence, and care that lasts a lifetime.

If you or your loved one is looking for a reliable, compassionate, and technologically advanced prosthetics provider, we invite you to experience the Robobionics difference for yourself.

Book your consultation today at www.robobionics.in/bookdemo. Whether it’s your first prosthesis or a refit, our team will make sure it fits your life perfectly.

Let’s build your tomorrow — comfortable, confident, and full of movement.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.