Protect your prosthetic from daily wear! Learn practical tips to extend its lifespan and ensure optimal performance. Read now for insights.

How to Prevent Wear and Tear on Everyday Prosthetics

Prosthetic devices are life-changing innovations that restore independence, mobility, and confidence. Whether you rely on a prosthetic hand, leg, or another device, it becomes an essential part of your daily routine. However, regular use naturally exposes prosthetics to wear and tear, which can affect their functionality and comfort over time.

Preventing wear and tear is about more than preserving the device—it’s about maintaining your quality of life. With a few proactive habits and care techniques, you can extend the life of your prosthetic and ensure it continues to serve you well. In this guide, we’ll explore practical, actionable strategies to help you protect your prosthetic from damage and maximize its durability.

Wear and tear on prosthetic devices is a natural consequence of everyday use. However, understanding the common causes can help you take targeted steps to minimize damage.

Understanding the Causes of Wear and Tear

Wear and tear on prosthetic devices is a natural consequence of everyday use. However, understanding the common causes can help you take targeted steps to minimize damage.

The most frequent culprits include repetitive stress, environmental exposure, improper handling, and neglect of routine maintenance.

Everyday activities like walking, lifting, or gripping can exert stress on joints, sockets, and liners. Over time, this stress can loosen screws, weaken adhesives, or cause material fatigue.

Environmental factors such as humidity, heat, dirt, and water exposure can also degrade materials like silicone, carbon fiber, or plastic.

Improper handling, like dropping the device or using it for tasks it wasn’t designed for, can accelerate damage. Finally, neglecting regular cleaning and maintenance allows dirt and bacteria to accumulate, which can weaken components and affect performance.

By identifying these risk factors, you can take steps to protect your prosthetic and prevent unnecessary damage.

Establishing a Daily Care Routine

One of the most effective ways to prevent wear and tear is to incorporate a consistent daily care routine. Start by cleaning your prosthetic at the end of each day.

Use a mild soap and warm water to gently remove dirt, sweat, and oils. Pay special attention to high-contact areas like the socket or liner, which are more likely to accumulate grime.

Once cleaned, ensure your prosthetic is completely dry before storing or reassembling it. Moisture can weaken materials and create an environment for bacterial growth, so air-drying or patting with a lint-free cloth is essential.

Inspect your prosthetic during cleaning. Look for signs of wear such as cracks, loose components, or discoloration. Identifying potential issues early allows you to address them before they become more significant problems.

For businesses like clinics, promoting daily care routines to users can reduce the frequency of repair requests and enhance the overall longevity of the prosthetics you provide. Educational resources, such as brochures or instructional videos, can help users establish these habits.

Handling Your Prosthetic with Care

How you handle your prosthetic device can significantly impact its lifespan. Always remove and put on your prosthetic gently, avoiding unnecessary force. For example, pulling too hard on straps or liners can stretch them out of shape, reducing their effectiveness over time.

Avoid using your prosthetic for tasks it wasn’t designed for. While it’s tempting to rely on your device for activities like opening jars or lifting heavy objects, doing so can strain components or cause misalignment.

If you frequently engage in physically demanding tasks, consider consulting your prosthetist about reinforced or specialized prosthetics designed for such purposes.

For businesses, educating users on proper handling techniques is critical. Consider offering training sessions during the initial fitting process to demonstrate best practices. Providing clear do’s and don’ts ensures users are equipped to care for their devices from day one.

The Role of Regular Maintenance

Professional maintenance plays a vital role in preventing wear and tear. Scheduling regular check-ups with your prosthetist ensures that small issues are addressed before they become major concerns.

During these appointments, your prosthetist can tighten loose components, replace worn-out parts, and recalibrate advanced devices to maintain optimal functionality.

For businesses, offering maintenance packages is a strategic way to build trust and provide ongoing value to users. Consider creating tiered plans that include periodic cleaning, repairs, and adjustments.

These plans not only enhance the user experience but also create an additional revenue stream for your business.

Environmental factors can be a significant source of wear and tear on prosthetic devices. Dust, moisture, heat, and extreme cold can all affect the materials and functionality of your prosthetic. To prevent damage, take steps to shield your device from these elements whenever possible.

Protecting Against Environmental Damage

Environmental factors can be a significant source of wear and tear on prosthetic devices. Dust, moisture, heat, and extreme cold can all affect the materials and functionality of your prosthetic.

To prevent damage, take steps to shield your device from these elements whenever possible.

If you live in a humid or rainy area, moisture protection should be a priority. Silicone liners, carbon fiber frames, and certain electronic components are particularly vulnerable to water exposure.

Use waterproof covers or accessories designed for your prosthetic to safeguard it during wet conditions. After exposure to water, dry the device thoroughly and inspect it for any signs of damage.

Heat can warp or degrade prosthetic materials, especially if they are stored in hot environments like a car on a sunny day. Similarly, extreme cold can make certain materials brittle, increasing the risk of cracks or fractures.

Store your prosthetic in a cool, dry place when not in use, and avoid leaving it in direct sunlight for prolonged periods.

For businesses, offering protective accessories like waterproof covers, thermal shields, or storage cases can add value to your services. Including tips on environmental care in your user guides or consultations can further reinforce the importance of protection.

Keeping Joints and Moving Parts Functional

Prosthetic devices with joints or moving parts require extra attention to prevent stiffness or malfunctions. Dust, grime, and lack of lubrication can cause these components to wear down over time.

Regularly clean these areas using a soft, damp cloth and ensure that they are free from debris.

If your prosthetic includes mechanical or electronic joints, consult your prosthetist about the appropriate lubrication products.

Avoid using household oils, as they may not be compatible with the materials or could attract dust, worsening the problem. For advanced devices, recalibration by a professional may be necessary to maintain smooth movement.

For businesses, offering periodic joint maintenance as part of your service packages can position your clinic as a comprehensive care provider.

Demonstrating proper techniques for cleaning and lubricating moving parts during user appointments helps clients maintain functionality between professional visits.

Educating Users on Weight and Impact Management

Every prosthetic device is designed to handle a specific range of weight and impact. Exceeding these limits can cause unnecessary strain and accelerate wear and tear. Users should be aware of the capabilities and limitations of their devices to avoid unintentional damage.

Encourage users to avoid high-impact activities like running or jumping unless their prosthetic is specifically designed for such tasks. Even simple actions, like carrying heavy bags, can place stress on components not built for significant weight.

For businesses, this is an opportunity to offer tailored solutions. If users express the need for devices capable of withstanding higher impact or load-bearing activities, you can recommend durable models or custom options.

Highlighting these options during consultations ensures that users are matched with the prosthetics that best suit their lifestyles.

Incorporating User Feedback into Prosthetic Care

Listening to user feedback can provide valuable insights into how prosthetic devices are holding up under daily use. Encourage clients to report any unusual noises, discomfort, or changes in performance immediately.

Addressing these issues early not only prevents further damage but also demonstrates your commitment to user satisfaction.

For businesses, implementing a system for gathering and acting on user feedback is essential. This could include routine surveys, follow-up calls after fittings, or a digital platform where users can log concerns.

Using this feedback to refine your services and products helps build trust and loyalty.

Strengthening Awareness Through Education

Empowering users with knowledge about prosthetic care is one of the most effective ways to prevent wear and tear. For businesses, this can take the form of workshops, user manuals, or online resources that offer actionable advice.

For example, you could create video tutorials demonstrating cleaning and maintenance techniques or host webinars where prosthetists answer user questions.

Providing these resources not only helps users care for their devices but also establishes your business as a leader in prosthetic education.

Consider partnering with rehabilitation centers or support groups to extend the reach of your educational efforts. Sharing expertise with a wider audience increases awareness of proper prosthetic care and highlights your brand as a trusted partner in the community.

Many prosthetic users fall prey to misconceptions that can unintentionally lead to damage or improper care. By addressing these myths, businesses can help users make informed decisions and prolong the life of their devices.

Addressing Common Myths About Prosthetic Wear and Tear

Many prosthetic users fall prey to misconceptions that can unintentionally lead to damage or improper care. By addressing these myths, businesses can help users make informed decisions and prolong the life of their devices.

One common misconception is that prosthetics are indestructible. While modern devices are engineered to be durable, they are not immune to damage from neglect or misuse.

Educating users about the limitations of their prosthetic is key to managing expectations and encouraging proactive care.

Another myth is that cleaning a prosthetic too often can weaken its materials. On the contrary, regular cleaning with the correct products helps maintain hygiene and prevents the buildup of harmful substances.

Reinforce this with clear guidance on safe cleaning practices and approved products.

For businesses, dispelling these myths during consultations or through informative blogs and videos can position your brand as a reliable source of accurate information. When users trust your expertise, they are more likely to return for ongoing care and services.

Myth 1: Prosthetics Are Maintenance-Free

One of the most prevalent myths is that prosthetic devices require little to no maintenance. This misconception often leads users to neglect regular cleaning, inspections, and check-ups, allowing minor issues to snowball into major problems.

The truth is, prosthetics—like any other device—need consistent care to function optimally and last longer.

Businesses can tackle this myth by emphasizing maintenance as an integral part of the prosthetic experience. Offer onboarding sessions or starter kits that include a maintenance guide, recommended cleaning products, and a schedule for professional check-ups.

Including maintenance reminders in your service offerings, such as periodic emails or app notifications, ensures users stay on track.

Myth 2: Any Cleaning Product Is Safe for Prosthetics

Another common misconception is that users can clean their prosthetic devices with any household cleaning product. This can be dangerous, as harsh chemicals, abrasive tools, or scented products can degrade materials or cause skin irritation.

To combat this myth, businesses should educate users on safe cleaning practices. Provide a curated list of approved cleaning products and demonstrate proper techniques during fittings or consultations.

Offering a dedicated line of prosthetic-safe cleaning supplies is another way to guide users toward better care while creating a revenue stream for your business.

Myth 3: Wear and Tear Is Inevitable, and Nothing Can Be Done

Many users believe that wear and tear are unavoidable, and once it starts, there’s little they can do. While it’s true that all devices experience wear over time, proactive care can significantly delay this process.

Proper handling, routine cleaning, and professional maintenance all play a role in mitigating the effects of everyday use.

For businesses, dispelling this myth involves reinforcing the importance of preventive care. Incorporate visual demonstrations, such as before-and-after examples of well-maintained vs. neglected prosthetics, to show the impact of proper upkeep.

Highlighting user success stories where maintenance extended the life of their prosthetic can also make this message more relatable and motivating.

Myth 4: Prosthetics Are Built to Handle Anything

Some users mistakenly believe that prosthetic devices are indestructible and can handle any activity or condition. This leads to misuse, such as using a prosthetic limb for heavy lifting or exposing it to extreme environments without proper protection.

Businesses should clearly communicate the limitations of each prosthetic device during consultations. For users with specialized needs, recommend devices tailored to specific activities, such as sports prosthetics or waterproof options.

Providing detailed care and usage manuals, including warnings and best practices, ensures users understand how to get the most out of their device without risking damage.

Myth 5: Repairs Are a Sign of Poor Quality

The idea that needing repairs means a prosthetic is of inferior quality can deter users from seeking professional help when issues arise. In reality, regular adjustments and repairs are a normal part of prosthetic care, especially for devices subjected to frequent or intense use.

Businesses can address this misconception by normalizing the need for repairs as part of a healthy maintenance routine. Frame repairs as a proactive step to enhance performance rather than a response to failure.

Offering flexible repair plans, warranties, or discounted services for routine fixes can make users feel more comfortable and supported when repairs are needed.

Regular follow-ups with a prosthetist are essential for identifying early signs of wear and tear. Scheduling routine check-ins allows professionals to assess the condition of the prosthetic and recommend necessary adjustments or repairs before small issues escalate.

Promoting Preventative Care Through Follow-Up Services

Regular follow-ups with a prosthetist are essential for identifying early signs of wear and tear. Scheduling routine check-ins allows professionals to assess the condition of the prosthetic and recommend necessary adjustments or repairs before small issues escalate.

Businesses can create value by implementing a follow-up care program. This might include automated reminders for check-ups, discounted rates for returning clients, or free inspections after a certain period.

Such programs not only ensure the longevity of prosthetic devices but also foster stronger relationships with users.

Incorporating digital tools, like mobile apps or online portals, can further enhance the follow-up process. Users can track their maintenance schedules, book appointments, and receive tips on caring for their prosthetics.

Providing these conveniences makes it easier for users to stay engaged with their prosthetic care and strengthens their loyalty to your services.

Creating a Systematic Follow-Up Program

A structured follow-up program ensures users receive consistent, high-quality preventative care. Start by designing a schedule tailored to the needs of different prosthetic types and user lifestyles.

For instance, users with high-activity prosthetics might benefit from quarterly check-ups, while those with standard devices may require biannual follow-ups.

Automating reminders is an effective way to keep users engaged. Businesses can utilize SMS, email, or app-based notifications to inform users when it’s time for a follow-up.

Include easy-to-use links for booking appointments or accessing support, making it convenient for users to stay on top of their care routine.

Offering flexible scheduling options, such as virtual consultations or in-home services, can further enhance user participation. For businesses, these measures help improve adherence to preventative care, reducing long-term issues while building customer loyalty.

Educating Users During Follow-Ups

Follow-up appointments are a prime opportunity to educate users about their prosthetics. Use this time to provide personalized advice on cleaning routines, proper handling, and recognizing early signs of wear and tear.

For example, demonstrate how to inspect for loose components or unusual wear patterns that might signal the need for adjustments.

During these sessions, businesses can reinforce the importance of preventative care by explaining how neglecting small issues can lead to bigger problems.

Incorporating visuals or using real-world examples of well-maintained versus poorly maintained devices can make the message more impactful.

To enhance user retention, provide take-home materials such as care guides, checklists, or video tutorials. These resources ensure that users have a clear understanding of how to care for their device between follow-ups.

Offering Value-Added Services

Adding value to follow-up appointments can make them more appealing to users. For example, include complimentary services like a deep cleaning, minor adjustments, or diagnostic checks as part of the follow-up package.

Users who see immediate benefits from these services are more likely to prioritize regular visits.

Businesses can also offer tiered service plans, where users can choose from basic follow-ups to more comprehensive preventative care packages.

Premium options might include advanced diagnostics, extended warranties, or discounts on replacement parts and accessories. Clearly communicating the benefits of each tier ensures users understand the value they’re receiving.

Introducing loyalty programs tied to follow-up services is another way to incentivize preventative care. For example, users who attend a certain number of scheduled check-ups might receive discounts on future appointments or exclusive access to new products.

Leveraging Technology for Enhanced Care

Digital tools can revolutionize how businesses promote preventative care. Mobile apps or online portals that allow users to track their prosthetic care schedules, access maintenance tips, and receive reminders for follow-ups create a seamless experience.

These platforms can also serve as a repository for user-specific data, such as past appointments, device history, and personalized care plans.

Telehealth options for follow-ups offer added convenience, especially for users in remote locations. Virtual consultations enable prosthetists to assess the condition of a device, provide guidance, and determine whether in-person maintenance is needed.

By reducing barriers to access, businesses can ensure more users benefit from preventative care.

For businesses, investing in customer relationship management (CRM) software tailored to prosthetic care can streamline follow-up management.

These systems can automate appointment scheduling, track user interactions, and provide insights into patterns that help improve service delivery.

Building Trust Through Proactive Communication

Effective follow-up services hinge on clear, proactive communication. Users are more likely to engage with preventative care when businesses emphasize its importance and consistently check in.

Start by setting clear expectations during the initial fitting or purchase of the prosthetic. Explain the importance of follow-up services, the recommended frequency, and what users can expect during each visit.

Providing a written or digital care plan reinforces this information and ensures users have a point of reference.

After each follow-up appointment, send a summary of the services performed and any recommendations for further care. This transparency builds trust and helps users understand the ongoing value of preventative maintenance.

For businesses, regular outreach between follow-ups can strengthen relationships. Sending educational content, tips, or even simple check-in messages demonstrates a commitment to user well-being.

This proactive approach keeps users engaged and more likely to prioritize preventative care.

Monitoring and Refining Follow-Up Effectiveness

To ensure follow-up services deliver maximum value, businesses should continuously evaluate their effectiveness. Gather user feedback through surveys, interviews, or focus groups to identify strengths and areas for improvement.

For instance, if users express difficulty scheduling appointments, consider expanding your availability or offering more flexible options.

Analyze data from follow-up services to spot trends in common issues or recurring maintenance needs. Use these insights to refine your care protocols or adjust recommendations for specific devices or user groups.

Businesses can also track the long-term outcomes of users who adhere to follow-up services versus those who don’t. Sharing this data with users reinforces the tangible benefits of preventative care and encourages greater participation.

The Role of Materials in Wear Prevention

The materials used in prosthetic construction play a significant role in determining how well a device withstands wear and tear.

High-quality materials like carbon fiber, medical-grade silicone, and advanced polymers are engineered for durability, but they still require proper care to maximize their lifespan.

Users should understand the specific needs of their prosthetic materials. For instance, carbon fiber is lightweight and strong but can be sensitive to impact damage if handled improperly.

Silicone liners are comfortable and skin-friendly but require regular cleaning to prevent sweat and oil buildup from breaking down the material.

For businesses, educating clients about the materials in their prosthetic devices is crucial. During fittings or consultations, explain how each material contributes to the device’s functionality and provide tailored care instructions.

Highlighting the importance of proper care for specific materials reinforces the user’s responsibility in maintaining their device.

Offering material-specific cleaning kits or protective accessories is another way businesses can support users. These products simplify the care process and ensure that users have everything they need to keep their prosthetics in optimal condition.

Matching Materials to User Needs

Different materials respond uniquely to environmental and physical stressors, making material selection a strategic decision that impacts the longevity of prosthetic devices.

Carbon fiber, for example, is lightweight and extremely durable, making it ideal for high-performance prosthetics. However, it is also susceptible to cracking under sharp impacts.

Medical-grade silicone offers excellent comfort for liners and skin-contact areas but requires regular cleaning to prevent degradation caused by oils and sweat.

For businesses, the first step in wear prevention is matching the right materials to the user’s lifestyle. Active individuals may benefit from reinforced materials like titanium, while users in humid climates might require sweat-resistant liners.

By conducting thorough consultations and lifestyle assessments, businesses can recommend materials tailored to the user’s unique needs, minimizing the risk of wear.

Offering Material-Specific Maintenance Guidance

Preventative care varies depending on the materials used in a prosthetic device. Educating users on how to care for their prosthetic based on its materials can greatly reduce wear and tear.

For example, users with carbon fiber components should avoid prolonged exposure to water or abrasive cleaning products, which can damage the protective coating.

Silicone liners require daily washing with mild soap and water to prevent sweat buildup, which can weaken the material over time.

Businesses can take a proactive approach by creating detailed, material-specific care guides. These resources should include dos and don’ts, recommended cleaning products, and tips for avoiding common pitfalls.

Offering these guides digitally or as part of a care package during fittings adds significant value for users while ensuring their devices remain in optimal condition.

Innovations in Material Science

Staying updated on advancements in material science is essential for businesses aiming to reduce wear and tear on prosthetics. Innovative materials like self-healing polymers or advanced composites offer exciting possibilities for improving prosthetic durability.

Self-healing polymers, for example, can repair minor scratches or surface damage automatically, extending the device’s lifespan. Similarly, lightweight alloys with higher fatigue resistance can withstand repetitive stress better than traditional materials.

Collaborating with material scientists or manufacturers allows businesses to stay ahead of industry trends and offer users the latest in prosthetic technology.

Highlighting these innovations in marketing materials or during consultations can position your business as a leader in durability and performance.

Educating Users on Environmental Impact

Environmental factors like temperature, humidity, and UV exposure can significantly impact prosthetic materials.

For example, prolonged exposure to sunlight can cause certain plastics to become brittle, while excessive moisture can weaken adhesives or cause corrosion in metallic components.

Users often underestimate the role of environmental conditions in wear and tear, leading to preventable damage.

Offering Maintenance Packages Based on Material Needs

Material-specific maintenance packages can help businesses differentiate their services while ensuring users receive tailored care.

For example, a package for carbon fiber prosthetics might include regular inspections for cracks, a specialized cleaning solution, and a touch-up kit for surface protection.

A silicone liner package might focus on deep-cleaning services, antimicrobial treatments, and periodic replacements.

Such packages provide a structured, convenient solution for users while building recurring revenue for businesses. Clearly communicating the benefits of these packages, such as extended lifespan and improved comfort, ensures users see their value.

Partnering with Trusted Suppliers

For businesses involved in prosthetic manufacturing or assembly, working with trusted suppliers is critical to ensuring the quality and durability of materials. Partnering with vendors who provide certified, high-grade materials minimizes the risk of defects or premature wear.

Developing long-term relationships with suppliers also allows businesses to negotiate better pricing, access the latest material innovations, and receive technical support for troubleshooting.

Highlighting the use of premium materials in your marketing efforts can instill confidence in users about the quality and longevity of your products.

Communicating the Long-Term Value of Quality Materials

Investing in high-quality materials may come with higher upfront costs, but the long-term benefits—fewer repairs, extended device lifespan, and improved user satisfaction—far outweigh the initial expense.

For businesses, educating users about the value of durable materials is key to ensuring they appreciate the benefits of preventative care.

One of the most effective ways to prevent wear and tear is to maintain open communication between users and their prosthetists.

Encouraging Open Communication Between Users and Prosthetists

One of the most effective ways to prevent wear and tear is to maintain open communication between users and their prosthetists.

Users should feel comfortable discussing any concerns about their prosthetic, no matter how minor they seem. Early communication allows professionals to address issues quickly, preventing further damage.

For businesses, fostering this open dialogue requires building trust with clients. Emphasize that regular communication is part of the care process and not just for emergencies.

Offering 24/7 support lines, online chat options, or quick response times for queries can make users feel more confident in seeking help.

Creating a culture of accessibility ensures that users see your business as a reliable partner in their prosthetic journey. This proactive approach to care not only prevents wear and tear but also enhances client satisfaction and retention.

Conclusion

Preventing wear and tear on prosthetic devices is a shared responsibility between users and businesses. By adopting proactive habits, handling prosthetics with care, and committing to regular maintenance, users can extend the life of their devices and maintain their independence. For businesses, providing education, tools, and ongoing support strengthens trust and ensures that clients feel empowered to care for their prosthetics effectively.

At Robobionics, we are dedicated to helping users get the most out of their prosthetic devices. From high-quality materials to expert guidance and support, we are here to ensure that your prosthetic remains a reliable part of your everyday life.

Book a consultation with Robobionics today to learn more about how we can help you care for your prosthetic. Together, we can keep your device in peak condition for years to come!

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://www.robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.