MCID and MID in Prosthetic Rehab: What Counts as “Meaningful” for Patients and Doctors

MCID and MID in Prosthetic Rehab: What Counts as “Meaningful” for Patients and Doctors

In prosthetic rehabilitation, numbers only matter when they mean something to real people.
A test score can go up, a walking time can go down, and a distance can increase—but the question every doctor and every patient eventually asks is simple:
Does this change actually matter in daily life?

That is where MCID and MID come in.
These ideas help clinicians understand the difference between a small improvement that looks good on paper and a meaningful improvement that actually changes how the patient moves, feels, and lives.
When doctors use MCID and MID well, care becomes clearer, more personalised, and far more motivating for the patient.

Understanding What MCID and MID Really Mean

How MCID Helps Clinicians Identify True Progress

The Minimal Clinically Important Difference shows

The Minimal Clinically Important Difference shows the smallest improvement that actually matters to the patient.
It filters out tiny changes that may look impressive in data but do not improve daily life.
For example, a slight improvement in gait speed may not matter unless the patient feels safer walking at home or outdoors.

MCID helps clinicians focus on changes that improve comfort, confidence, and real function.

Why MID Brings the Patient’s Voice Into the Numbers

The Minimal Important Difference reflects what the patient considers meaningful.
This may not always match the clinician’s expectations.
Sometimes a small reduction in pain means more to the patient than a big improvement in walking speed.

MID reminds clinicians to see progress through the patient’s eyes, not only through measurements.

Why These Measures Matter in Prosthetic Rehab

Prosthetic rehabilitation is full of slow, steady changes, and it is easy for both patient and clinician to feel unsure about whether progress is real.
MCID and MID help create clarity during these long recovery phases.
They highlight which improvements are worth celebrating and which ones need more work.

This turns rehab into a journey with clearer milestones and stronger motivation.

Why Meaningful Change Looks Different for Each Patient

How Personal Goals Shape What Counts as Progress

A young athlete, an older adult, and a working parent may value very different outcomes.
One may want to run, another may want to walk safely indoors, and another may want to stand longer at work.
MCID and MID must be interpreted through the lens of these personal goals.

When goals are aligned with the patient’s life, progress feels more relevant and achievable.

How Health Conditions Influence Meaningful Gains

Patients with diabetes, vascular issues, or arthritis may view smaller functional improvements as major milestones.
Their bodies require more energy to adapt, so even short walking tolerance increases may be meaningful.
Clinicians must adjust expectations based on the patient’s overall health.

This creates a more compassionate and realistic path to recovery.

How Emotional Readiness Affects Progress

Some patients move quickly through rehab, while others struggle with fear or uncertainty.
For a fearful patient, standing independently may be a meaningful improvement.
For a confident patient, climbing stairs may become the new benchmark.

Meaningful change is always tied to emotional comfort and confidence.

Using MCID and MID to Guide Prosthetic Training

Setting Targets That Motivate the Patient

When clinicians explain MCID and MID early, patients understand why small gains matter.
They learn to view each step as progress rather than getting frustrated with slow improvements.
This shared understanding builds trust and strengthens engagement.

Motivated patients participate more and recover faster.

Choosing Exercises With a Purpose

Every exercise should support a meaningful change—better balance, smoother steps, safer turning, or longer endurance.
MCID helps clinicians select tasks that directly influence the areas where improvement counts most.
This prevents wasted time and reduces patient fatigue.

Purpose-driven rehab leads to more efficient results.

Adjusting Training When Scores Plateau

If the patient stops improving in areas tied to MCID or MID, it may signal that the training needs adjustment.
Clinicians can increase challenge, change technique, or shift focus to new goals.
The dashboard of meaningful changes guides these decisions.

This keeps rehab dynamic and responsive.

Where MCID and MID Fit Into Everyday Clinical Tests

Applying MCID to AMP Scores

A small rise in AMP may not meaningfully affect daily mobility.
However, when the increase crosses the MCID threshold, it suggests better stability, smoother transitions, and stronger control.
This helps clinicians decide when to introduce new walking surfaces or tasks.

AMP interpreted with MCID reveals real progress in functional strength.

Using MCID to Interpret TUG Times

TUG changes can be quick but not always meaningful.
Only when the improvement crosses the MCID does it show safer turning, better reaction time, and reduced fall risk.
This helps clinicians know when to progress from indoor to community walking.

Meaningful TUG improvements signal readiness for higher-level mobility.

Understanding MCID in 6MWT Distances

Endurance gains can be slow at first.
A small increase may not change daily life unless it crosses the MCID threshold.
Once that happens, it often reflects better stamina for markets, offices, or outdoor walking.

MCID turns endurance data into meaningful guidance.

How MCID and MID Help Clinicians Personalise Care

Understanding Why Patients Value Different Types of Change

No two patients walk the same path.

No two patients walk the same path.
Some want independence in the home, some want to return to demanding work, and others want to play with their children or walk in crowded places without fear.
Because each life looks different, what feels “meaningful” also changes from person to person.

A patient who has struggled with pain for months may treasure even a small drop in discomfort.
Another patient who walks confidently indoors may dream of taking safe steps outdoors.
MCID and MID help clinicians match goals to the patient’s world, not to abstract numbers.
This turns rehabilitation into a personal journey rather than a rigid program.

Why Emotional Wins Are Just as Important as Physical Gains

Patients often underestimate the emotional side of recovery.
They worry about falling, losing balance, or using the prosthesis incorrectly.
These fears slow progress and drain confidence, even when physical potential is high.

When a patient overcomes fear—like taking their first step alone or walking across a room without holding furniture—that is a meaningful improvement.
MID gives clinicians permission to celebrate these emotional victories.
These wins boost morale and unlock faster physical progress.

How MCID Helps Avoid Over-Treatment and Under-Treatment

Without MCID, clinicians may push too hard or not hard enough.
Pushing too fast overwhelms the patient, while going too slow wastes precious time and energy.
MCID shows where the line is—it tells clinicians when the improvement is real enough to move forward or when training needs to slow down.

This clarity protects the patient from unnecessary frustration and guides the clinician toward decisions that feel safe, intentional, and supportive.

Tracking Meaningful Change Across the Rehab Timeline

Why Early-Stage Changes Feel Small but Matter Deeply

In the early phase, patients are learning basic skills—balance, weight shifting, standing posture, and first steps.
Even tiny gains signal that the body is reawakening and adapting to a new way of moving.
A slight improvement in weight transfer or a few seconds longer in standing tolerance can feel like a huge emotional lift.

MCID helps clinicians recognise these milestones as meaningful.
Patients feel encouraged because they see progress even when their movements still feel awkward or slow.

How Mid-Stage Changes Define Real Mobility

During the mid-stage, training becomes more dynamic.
Patients begin walking longer distances, managing stairs, and navigating uneven ground.
Tests like TUG and 6MWT show sharper improvements during this phase.

MCID helps clinicians interpret which of these changes truly enhance daily function.
For example, a faster TUG time may indicate readiness for outdoor walking, while a longer 6MWT may show readiness to return to work or school.
Meaningful change becomes easier to see and act upon.

Why Late-Stage Changes Shape Long-Term Independence

In the later stages of rehab, changes often slow down.
But even slow changes can be meaningful—like smaller gait deviations, smoother turning, or improved energy conservation.
A slight increase in endurance may allow the patient to shop, attend social events, or move through their routine with less fatigue.

MCID helps clinicians separate normal slowing of progress from hidden problems.
It shows whether the patient is still moving toward independence or if they need additional support.
This insight guides long-term planning and strengthens lifetime mobility.

What Meaningful Change Looks Like in Real Daily Life

Changes That Impact Safety

A patient who used to hesitate during turning may start turning smoothly.
A person who once tripped on small floor transitions may now lift the foot consistently.
These changes might not show dramatic score jumps, but they permanently improve safety.

MCID helps clinicians spot these subtle yet meaningful shifts.

Changes That Improve Confidence

Patients often describe confidence as the moment when they stop thinking about every step.
They move with more flow, less fear, and a natural rhythm.
This psychological shift often appears before dramatic test changes.

MID helps clinicians recognise when the patient feels emotionally ready for new challenges.

Changes That Increase Independence

Meaningful independence can come from walking across a room, standing in a kitchen, or handling daily chores without support.
Even if test scores rise slowly, a patient who can independently complete meaningful tasks has made real progress.

This is where MCID and MID meet: numerical improvement that aligns with functional capability.

How Clinics Can Use MCID and MID to Strengthen Their Workflow

Creating Goal Plans That Feel Achievable

Clinics can use MCID thresholds to set goals that feel within reach.
Instead of saying “walk faster” or “walk more,” they can say, “Our next meaningful target is a 3–4 second improvement in your TUG.”
This creates clarity and reduces overwhelm.

Patients understand exactly what they are working toward and why it matters.

Using MCID to Guide Therapy Intensity

When progress exceeds MCID, it is a sign that the patient is ready for more challenge.
When progress remains below MCID for too long, it signals a need to adapt training.
This avoids wasted sessions and prevents discouragement.

Therapy becomes smarter and more intentional.

Strengthening Communication Across the Care Team

When MCID and MID goals are shared across the entire clinic team, everyone works with the same understanding.
Doctors, therapists, and technicians can align expectations and build a uniform plan.
This reduces contradictions and builds patient trust.

A unified team supports faster and smoother rehabilitation.

Making MCID and MID Understandable for Patients

Explaining Progress in Simple, Human Language

Patients do not need technical definitions.

Patients do not need technical definitions.
They need to know whether they are getting better in ways that matter to their everyday life.
Clinicians can explain MCID and MID as “the level of improvement where your daily life actually feels easier.”

This brings numbers to life in a way that feels practical and reassuring.

Using Visual Tools to Show Meaningful Improvements

Graphs, simple charts, or even printed progress curves help patients see change clearly.
Visual cues give emotional weight to numerical change.
They remind the patient that each step forward adds up.

Even slow progress feels motivating when it is visible.

Helping Patients Celebrate the Right Milestones

Not every milestone needs a big celebration—but meaningful ones do.
Crossing a threshold that improves balance, reduces fear, or increases independence is worth celebrating.
This recognition improves morale and strengthens patient engagement.

Celebration becomes fuel for continued effort.

How MCID and MID Help Clinicians Understand When to Change Course

Knowing When a Patient Has Reached a Plateau

Every patient eventually reaches a point where progress slows down.
Sometimes this plateau is natural, and sometimes it signals a deeper issue—fatigue, poor alignment, or emotional resistance.
MCID helps clinicians decide whether the plateau is acceptable or whether the training plan needs to shift.

If the patient stays below MCID for too long, it tells the clinician that the current approach is not creating meaningful change.
This insight prevents months of ineffective sessions and ensures that therapy always moves with purpose.

Recognizing When the Patient Needs More Support

MID gives clinicians insight into the emotional experience behind the data.
Even if numbers are improving, a patient may feel stuck, anxious, or overwhelmed.
A change that does not feel meaningful to the patient is unlikely to motivate them.

When clinicians use MID responsibly, they can adjust their communication style, strengthen emotional support, or slow down training to rebuild confidence.
This protects the patient’s mental health while keeping them engaged in the process.

Using MCID to Time Socket Adjustments and Alignment Changes

Sometimes a patient’s progress slows because their socket no longer fits well.
A sudden drop in walking speed or endurance, which crosses below MCID thresholds, signals that something mechanical needs attention.
This avoids serious issues like skin breakdown or overuse injuries on the sound limb.

In this way, MCID acts like an early-warning system that ensures clinic interventions happen at the right time.

Bringing MCID Into Gait Training

Mapping MCID to Specific Gait Deviations

Many gait deviations—vaulting, hip hiking, or circumduction—improve slowly over time.
A tiny change might not seem like much, but once it crosses MCID, it indicates a real functional improvement.
The patient is no longer compensating as heavily, which reduces joint strain long term.

MCID helps clinicians decide when the gait deviation is finally improving in a meaningful way.

Using MCID for Turning, Stopping, and Transitions

Patients often struggle with transitions more than straight-line walking.
Turning safely, stopping quickly, or stepping sideways without losing balance are important for everyday life.
MCID thresholds for TUG help clinicians measure how much improvement in transitions is meaningful.

When the patient crosses that threshold, it often means they are ready for more complex tasks.

Connecting Endurance Gains to Daily Routines

A small improvement in 6MWT distance may seem minor on paper.
But if it crosses MCID, it could be the difference between reaching a bus stop, walking through a market, or standing longer during work.
These real-life gains may transform a patient’s sense of freedom.

MCID turns endurance numbers into practical, life-changing milestones.

How MID Helps Clinicians Build Emotionally Supportive Pathways

Listening to the Patient’s Description of Change

Patients may describe progress in ways that do not match clinical tests.
They might say, “I feel less tired when I walk,” or “I’m not as scared on stairs,” or “I can cook without sitting down.”
These descriptions reveal meaningful shifts in daily comfort.

MID captures these personal victories and helps clinicians validate them without relying solely on test scores.

Honoring the Patient’s Personal Milestones

Some patients celebrate small wins that clinicians may overlook.
Being able to take a short walk with a grandchild or stand long enough to make a meal might be their version of success.
MID encourages clinicians to recognize these moments as valuable parts of the journey.

These moments strengthen motivation and reinforce trust between patient and clinician.

Using MID to Guide Goal-Setting Conversations

When a goal feels meaningful to the patient, they work harder to reach it.
MID helps clinicians set goals that reflect the patient’s priorities rather than generic rehab targets.
This builds a shared understanding and removes pressure from unrealistic expectations.

When goals feel personal, progress becomes more satisfying.

Using MCID and MID in Clinic Dashboards

Creating Dashboard Thresholds for Each Patient

Dashboards allow clinics to visually

Dashboards allow clinics to visually track when the patient crosses MCID levels.
This makes meaningful changes easy to spot and easy to communicate.
Different patients may have different thresholds depending on their health, age, and goals.

Personalized dashboards help clinicians tailor interventions with accuracy.

Highlighting When Improvements Are Clinically Relevant

Instead of showing every small change, dashboards can highlight the specific improvements that cross MCID.
This reduces noise and helps clinicians focus on what truly matters.
It also helps patients feel proud of meaningful progress instead of confused by minor fluctuations.

Clear dashboards reduce overwhelm and boost motivation.

Integrating MID as Notes or Milestone Markers

MID can be added to dashboards as comments, patient quotes, or milestones like “less fear of stairs” or “longer standing during cooking.”
These qualitative notes help interpret quantitative data.
They remind clinicians that rehab is not only about distances and times—it is about lived experience.

This combination makes dashboards more human-centered and emotionally grounded.

Why MCID and MID Improve Communication Between Patient and Clinician

Making Progress Conversations More Honest and Effective

Without MCID or MID, progress conversations can feel vague.
Patients may not understand what the clinician sees in the data.
Clinicians may struggle to explain why some improvements matter more than others.

MCID provides objective meaning.
MID provides emotional meaning.
Together, they create conversations that feel clear, motivating, and compassionate.

Reducing Disappointment During Slow Phases

Rehab often slows after initial gains.
Patients may fear that they are “stuck” or “failing.”
When clinicians show that the patient is still within MCID expectations—or still showing meaningful emotional gains through MID—those fears ease.

Clarity reduces frustration and helps patients stay engaged.

Helping Patients Feel Understood

Patients want to feel seen, not just measured.
MID brings their voice into every evaluation.
When clinicians acknowledge emotional wins or practical gains, patients feel valued and understood.

This strengthens the therapeutic relationship and keeps both sides aligned.

Why MCID and MID Make Clinics More Efficient

Reducing Unnecessary Appointments

When MCID shows that progress is stable and meaningful, some in-person sessions can be spaced out.
This reduces strain on the clinic while still supporting the patient’s needs.
Tele-rehab visits can fill the gaps, supported by MCID-focused monitoring.

Efficiency improves without sacrificing care quality.

Helping Prioritize High-Risk Cases

If the dashboard shows MCID declines, these patients can be prioritized for urgent assessment.
This protects them from falls, pain flares, or alignment issues.
It also prevents long-term complications that require more intensive future care.

Clinics save time by focusing on the patients who need support most.

Supporting Insurance Documentation With Clear Evidence

Insurance providers look for proof that rehabilitation is helping.
MCID thresholds offer this proof in a clean, objective format.
MID adds context that strengthens the clinician’s argument.

Together, they make documentation stronger and more convincing.

Bringing MCID and MID Into Team-Based Care

Helping Prosthetists Understand Functional Needs

Sometimes a prosthetist needs to see exactly what type of change matters most for the patient.
MCID shows whether a new foot, new liner, or new alignment has created meaningful functional gains.
This strengthens component decisions.

Prosthetists use MCID to refine hardware more effectively.

Guiding Therapists in Exercise Selection

Therapists can tailor programs toward the movements that drive MCID improvements.
For example, if balance scores fall short of MCID but speed is improving, balance training becomes the priority.
This reduces wasted time and improves outcomes.

Therapists appreciate having a clear roadmap.

Helping Psychologists Support Emotional Progress

MID insights help psychologists understand the patient’s emotional experiences.
They can address fear, frustration, or motivation issues more effectively when they know what changes feel meaningful to the patient.

This creates a more holistic care model.

Final Section: Bringing Meaning Back Into Measurement

Why “Meaningful” Progress Matters More Than Numerical Progress

Rehabilitation should never depend on numbers alone.

Rehabilitation should never depend on numbers alone.
It should depend on whether the patient can walk safely, move confidently, and live with less fear and pain.
MCID and MID anchor rehab to outcomes that matter in the real world.

They make recovery feel human, personal, and measurable in ways that support daily life.

How MCID and MID Bring Clarity Into a Complex Journey

The rehabilitation path is long, emotional, and full of small steps.
MCID highlights which of these steps are clinically meaningful.
MID highlights which ones are personally meaningful.

Together, they turn confusion into clarity and help clinicians guide patients with confidence.

A Future Where Every Patient Knows Exactly How Far They’ve Come

When clinics use MCID and MID consistently, patients never feel lost.
They know what progress looks like, why it matters, and what their next steps should be.
This reduces fear and builds a sense of control.

In this model, every improvement—physical or emotional—counts.
Every step forward becomes part of a journey with direction, purpose, and hope.

Conclusion

Meaningful progress is the heart of prosthetic rehabilitation.
Patients do not measure their recovery by numbers alone—they measure it by how steadily they walk, how safe they feel, how easily they rise from a chair, and how confidently they move through their world.
MCID and MID allow clinicians to translate raw clinical scores into something deeply human: change that matters.

These two concepts shift the focus from small, technical improvements to outcomes that affect real life.
A few seconds shaved off TUG time may not mean much unless it helps a patient turn safely in the kitchen or cross a busy walkway without fear.
A slight increase in 6MWT distance becomes meaningful when it allows someone to reach their favourite place in the neighbourhood or complete a workday without constant fatigue.
MCID and MID help clinicians identify these subtle wins and elevate them as valuable milestones.

When clinics integrate MCID and MID into their workflow, treatment becomes more personalised and more patient-centred.
Instead of applying the same goals to every person, clinicians can set targets that honour the patient’s health, emotional readiness, and personal aspirations.
This creates a rehabilitation plan that feels kind, realistic, and achievable.
Patients feel seen, understood, and supported, which strengthens trust and motivates them to stay engaged—sometimes for the first time in their recovery journey.

MCID gives doctors the scientific clarity they need to adjust training, track meaningful changes, and catch early signs of decline.
MID gives them a deeper understanding of what the patient cares about most.
Together, they form a balanced, compassionate framework that blends clinical precision with human experience.
This fusion makes rehabilitation more efficient, more intentional, and more effective in the long term.

Clinics benefit too.
Outcome dashboards become richer, conversations become clearer, and team-based care becomes more aligned.
Documentation becomes stronger, insurance processes become easier, and decisions become faster and more defensible.
Most importantly, clinics create an environment where every improvement—big or small—is understood in context and celebrated appropriately.

The future of prosthetic rehabilitation belongs to practices that honour both measurable and meaningful progress.
MCID and MID bring purpose to numbers and direction to therapy plans.
They turn uncertain journeys into clear pathways lined with achievable milestones.
And they give patients something priceless: the confidence that their efforts are building a life they can trust again.

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REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

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You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

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5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
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 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

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6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

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6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
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 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.